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  • Call Center Client Account Manager II

    Onemci

    Account director job in Mesilla, NM

    At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to add an experienced Call Center Client Account Manager II to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- _ POSITION RESPONSIBILITIES Key Responsibilities: Develop a detailed understanding of client products and services Process design and implementation Client scorecards and business reviews Ongoing continuous improvement Issue identification and resolution Project management of new launches and initiatives Program efficiency and financial performance CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $46k-82k yearly est. Auto-Apply 60d+ ago
  • Accountant Supervisor (91-00)

    La Clinica de Familia 3.4company rating

    Account director job in Las Cruces, NM

    La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures. Non-Exempt $90,000 Job Summary: Accounting Supervisor oversees the daily accounting operations, supervises accountants, and ensures accuracy and integrity of financial data under the director of the accounting manager and CFO. This position is responsible for managing accountants, monitoring grants and contracts, for compliance and reporting, and supporting month-end and year-end close processes. This position will collaborate with finance leadership on analysis and strategic planning such as recommending corrective actions, improvements, and efficiencies when needed. Core Competencies: Working knowledge of federal and state financial regulations; of standard accounting principles, methods, and applications; of contracting process and associated local, state, federal, and other regulations; and contract and grant management. Knowledge of spreadsheet software to quantify and illustrate complex financial reports, comparisons, impacts, and/or projections. Knowledge of finance, accounting, budgeting, and cost control procedures. Knowledge of the contracting process and associated local, government and other regulations Working knowledge of contract and grant management Demonstrated ability to effectively communicate accounting information in a manner easily understood by the customer. Ability to effectively monitor and maintain revenues and liability accounts Ability to analyze budgetary expenditures for compliance with the policies and practices of respective funding agencies. Knowledge of current changes and/or developments in applicable federal, state, local laws. Ability to analyze financial data and prepare financial reports, statements and/or projections. Ability to implement policies and procedures to maintain compliance with various regulations. Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments. Employee development and performance management skills. Must be able to provide guidance to subordinates. Ability to maintain effective working relationships with all employees and department needs. Must be a self-initiating and adaptable with an ability to communicate to a variety of staff members. Must have high attention to detail. Must possess excellent supervisory skills. Computerized accounting systems utilized in clinical settings are preferred. Knowledge of non-profit and federally funded programs. Knowledge of health delivery systems preferred. Job Requirements: Bachelor's Degree in accounting, finance, or business administration with an emphasis in accounting from an accredited college or university and three to five years' experience directly related to the duties and responsibilities specified. Master's Degree preferred. Benefits: Health Insurance - PPO Dental Insurance Vision Insurance 401(K) with employer matching Life and AD&D Insurance Short Term Disability Long Term Disability Supplement Life Insurance Paid Time Off (PTO) Holidays (9) Education Reimbursement Cafeteria Plan Employee Assistance Program Travel Reimbursement 91-00-427-01 #INDML
    $90k yearly Auto-Apply 24d ago
  • Vice President of Marketing

    Mount Franklin Foods 4.0company rating

    Account director job in El Paso, TX

    Job Details Management Azar - El Paso, TX 0WM12 Element Food Solutions LLC - HODGKINS, IL Full Time DayDescription Mount Franklin Foods is a leading manufacturer of high-quality confections and nut products. Our growing portfolio spans multiple brands and product categories across North America, with an expanding presence in mass retail, foodservice, and ecommerce. We are committed to delivering delicious, innovative, and value-driven products that resonate with today's consumers. With a legacy of excellence and a passion for growth, we are seeking a visionary marketing leader to shape the future of our brands and drive strategic expansion. Position Summary The Vice President of Marketing will lead the strategic direction, development, and execution of all marketing initiatives across Mount Franklin Foods' branded, private label, and foodservice portfolios. This individual will serve as a key member of the executive team, responsible for building brand equity, driving consumer engagement, and enabling business growth through integrated marketing strategies, innovation, and cross-functional leadership. This role requires a blend of strategic thinking, operational discipline, and a passion for consumer-led growth. It is ideal for a collaborative, data-informed leader who thrives in fast-moving, cross-functional environments. Key Responsibilities Strategic Leadership Develop and execute a comprehensive 3-, 5-, and 10-year marketing strategy aligned with corporate growth objectives. Guide brand positioning, portfolio strategy, and go-to-market plans across all channels (retail, foodservice, ecommerce). Foster a proactive, insight-driven marketing culture that leverages data, trends, and consumer behavior. Serve as a cross-functional leader, influencing key initiatives across R&D, Sales, Operations, and Finance. Brand & Campaign Management Lead brand architecture, packaging strategy, and creative direction for all product lines. Oversee integrated campaigns spanning digital, social, shopper, trade, influencer, and traditional media. Ensure consistent brand voice and identity across all consumer and customer touchpoints. Digital & Ecommerce Champion performance-driven digital marketing strategies, including CAC, ROAS, and retention across owned and paid channels. Oversee ecommerce growth via Amazon, Shopify, and other platforms, aligning content, conversion, and merchandising efforts. Scale DTC and paid media initiatives in partnership with the Digital Media Manager and agency partners. Innovation & Insights Lead the innovation pipeline in collaboration with R&D and Sales, identifying whitespace opportunities and guiding concepts from ideation to commercialization. Leverage insights from syndicated data (Circana, Nielsen, SPINS) and consumer research to inform strategic decisions. Translate market trends into actionable growth platforms for the business. Creative & Content Oversight Provide strategic direction to Creative Services and external partners to produce high-impact visual and written content. Drive packaging innovation, sales enablement tools, and digital asset development across the customer journey. Team & Budget Management Build, mentor, and inspire a high-performing marketing team. Manage budgets, agency partnerships, and vendor relationships to maximize efficiency and ROI. Foster collaboration, accountability, and agility across the team. Performance & ROI Define and track key KPIs across all marketing channels to measure impact and guide resource allocation. Monitor and optimize performance indicators such as ROAS, household penetration, ACV, unaided brand awareness, and ecommerce conversion. Use a test-and-learn approach to continuously improve marketing effectiveness. Qualifications Bachelor's degree in Marketing, Business, or related field; MBA preferred 12+ years of progressive marketing leadership experience in CPG, preferably food or confectionery Proven success in brand development, digital performance marketing, and innovation strategy Strong cross-functional leadership skills with a track record of aligning marketing with R&D, Sales, and Supply Chain Experience managing agencies and internal teams in fast-paced, high-growth environments Analytical mindset with fluency in syndicated data platforms (e.g., Circana, Nielsen, SPINS) Excellent communication, organizational, and team development capabilities Preferred Experience Experience with DTC ecommerce platforms (e.g., Shopify), Amazon, and digital media optimization Familiarity with influencer marketing and social media strategy B2B and foodservice marketing experience is a plus Bilingual (English/Spanish) preferred
    $139k-194k yearly est. 60d+ ago
  • Senior Account Manager

    Blueprint30 LLC

    Account director job in El Paso, TX

    ADP is hiring a Senior Account Manager. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change - your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: ***************************** Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes. Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. TO SUCCEED IN THIS ROLE: Required Qualifications You have at least 3 to 5 years of experience in a customer service environment. You can work overtime hours during peak seasons. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply now! Jobs.adp.com Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
    $68k-112k yearly est. 21h ago
  • Senior Account Manager

    Adpcareers

    Account director job in El Paso, TX

    ADP is hiring a Senior Account Manager. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change - your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes. Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. TO SUCCEED IN THIS ROLE: Required Qualifications You have at least 3 to 5 years of experience in a customer service environment. You can work overtime hours during peak seasons. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply now! Jobs.adp.com Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
    $68k-112k yearly est. 21h ago
  • Medical Device Sales Territory Account Manager

    Tactile Systems Technology, Inc. 4.1company rating

    Account director job in El Paso, TX

    The Territory Account Manager is responsible for educating therapists, physicians and patients on Tactile Medical Products in an assigned territory. Responsible for establishing sales strategies to attain monthly, quarterly and annual sales goals. Responsible for penetrating underserved clinical markets. Assist in providing customer support with training, reimbursement, concerns, or complaints. Must maintain compliance with all appropriate regulatory requirements, including HIPAA. Responsibilities * Educating therapists, patients, and physicians on the Flexitouch System and other products and services offered by Tactile Medical * Establish sales strategies to attain monthly, quarterly, and annual sales goals * Assist in providing customer support with training, reimbursement, concerns, or complaints * Other duties as assigned Qualifications Education & Experience: Required: * Bachelor's degree or equivalent combined education and work experience (4 years) * 3+ years of outside/inside sales experience OR * 1+ years of medical sales experience OR * 4+ years of patient facing clinical experience OR * 2+ years of Tactile Medical patient facing or sales support work experience Preferred: * Healthcare sales experience with clinicians such as doctors, surgeons, therapists, etc. * Clinical experience working directly with lymphedema patients such as a Nurse, CLT, PTA, PT, OT, OTA, etc. * Demonstrated success selling Tactile Medical products Knowledge & Skills: * Knowledgeable of third party payer policies * Demonstrated ability to launch new products desirable * Travel within territory as well as outside territory for conferences and training * Ability to lift 20 pounds Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience. $73,000 - $92,400 Additional benefits: exempt-sales - This position is also eligible for sales incentive plan. Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
    $73k-92.4k yearly Auto-Apply 49d ago
  • Bilingual Sales and Retention Account Executive

    Dev 4.2company rating

    Account director job in Las Cruces, NM

    Company DescriptionJobs for Humanity is partnering with DISH to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: DISH Job DescriptionDepartment Summary Join our elite, award-winning Inside Sales & Retention team. Target earnings of $64,000 with the ability to earn more than six figures a year! Overview At DISH, we are changing how the world communicates by connecting customers with the best experiences in entertainment and technology. Our inbound sales and customer retention team members successfully influence existing and future customer decision-making by selling the value of DISH's products and services using a consultative approach. This position is 100% inbound new and existing customers - no cold calling! What's In It for You? The total target compensation for this position is $64,000 per year, consisting of base pay and uncapped commission, with the potential to earn significantly more based on performance. In this role, your attitude, effort, enthusiasm, and need to achieve directly fuel your ability to earn, with top performers making well over six figures annually! You'll also receive the following: Comprehensive paid training Medical, dental, and vision insurance benefits Paid time off, 401(k) with company-matched funds, employee stock purchase plan, and tuition reimbursement Free DISH TV at your home, plus deeply discounted Sling TV and Boost Mobile plans Incredible Rewards and Recognition program with food days, branded clothing, high-value prizes, on and off-site events, elaborate rewards trips, and much more Our greatest benefit is opportunity, as we promote from within. Ability to promote two levels within your first year with commensurate title and hourly pay increase Ongoing training and development to maximize your career potential The Associate Account Executive position provides incredible opportunities to develop sales skills, earn, and grow a long-term career with a Fortune 200 company that generates over $17 billion in revenue. DISH provides the training, development, and tools to be successful. Interested? Apply now and let's talk! Environment This position entails working in-office at a desk handling inbound customer calls throughout your shift. Individuals in this position work a full-time schedule (40 hours/week), including weekends and holidays. Base pay is $15.75/hour with an uncapped commission. The target compensation is $64,000 per year. At DISH, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests, and make important connections, both in and out of work; Employee Resource Groups. Job Duties and Responsibilities Successfully sell DISH products and services to new and existing customers using the ability to present compelling offers and influence customer decision-making Effectively manage time, open to learning new methods, and looking to advance as a sales contributor Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals Assess each customer and their needs to offer the best value Ability to build and maintain customer relationships Document customer information including demographic, billing, etc. Provide excellent customer service, listen to the customer, and ensure their satisfaction Skills, E
    $64k yearly 60d+ ago
  • Mid Market Account Executive

    Conterra Ultra Broadband 3.5company rating

    Account director job in El Paso, TX

    Mid-Market Account ExecutiveAbout Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. And that's where you come in. Candidates must be located in reasonable, commutable proximity Job Area. The position is a unique opportunity to Utilize your sales expertise to drive revenue targets by capturing new business with a focus on targeted Mid-Market prospects. Sell custom solutions by positioning Conterra's robust product portfolio. Manage and cultivate relationships within an assigned account base to retain and grow the revenue. Work collaboratively with sales leadership to build an up-market strategy that aligns with the overall company objectives. Evangelize Conterra's unique value in the marketplace by demonstrating a deep awareness of the competitive landscape, communicating to your network of contacts, and building brand awareness in the community. What you will be doing As a MAE you will be responsible for driving sales and revenue growth within the mid-sized business segment in your assigned region. Your primary responsibility will be exceeding revenue targets by value selling Conterra solutions to qualified/targeted prospects and capturing new business. You will also be assigned a base of existing key accounts to maintain and grow. The expectation will be to maintain 5x your target quota in the pipeline utilizing Salesforce to document and organize your opportunities. You will provide account plans for both existing customers and targeted customers that will be shared with management to build the overall strategy for your region and position the team for success. You will have a deep understanding of solution selling and the business acumen required to sell to all levels of decision makers including C-Level. What you will need 3+ years of experience with a proven track record of success in B2B sales, preferably in technology industries. Demonstrated ability to drive net new business growth and consistently meet/exceed sales targets. Exceptional consultative selling skills, with the ability to understand complex customer requirements and offer tailored solutions. Proficient in leading negotiations, handling objections, and crafting compelling proposals that align with customer requirements and budget constraints. Ensure timely deal closures with a win-win approach. Meet and exceed assigned sales quotas and revenue targets, regularly reporting progress to sales management. Utilize Salesforce tools for tracking sales activities, updating customer information, and providing accurate sales forecasts. Valid driver's license, a safe driving record, and the availability to travel frequently.
    $54k-85k yearly est. Auto-Apply 4d ago
  • Account Executive

    Shamrock Foods 4.7company rating

    Account director job in El Paso, TX

    The Account Executive is responsible to maximize sales growth profitably. To accomplish this, (s)he is responsible for regularly representing products and services for Shamrock Foods Company on a commission base to restaurants, resorts, hotels, and other institutional establishments through face-to-face interactions. Essential Duties: * Prospect new customers and build a territory to grow the customer base * Maintain current customer base and grow the share of the customer's business * Impact customer success through: * Supporting customer menu engineering * Supporting food cost analysis to ensure waste reduction and improve customer profitability * Consuming and sharing market intelligence and industry trends * Conducting product demonstration and comparisons by taking sample product to customer's restaurant or facility * Facilitating demonstrations of capabilities we have to support the customer * Share new product innovation through utilization of Shamrock resources * Build multi-level relationships in the businesses you serve * Keep accounts current; optimizing sales, service, and delivery and collecting past-due balances from customers * Leverage technology for improved customer efficiency and to drive customer experience enhancements * Participate in on-going training to continuously develop skills * Other duties as assigned. Qualifications: * HS Diploma and/or GED required; Associate or Bachelor's degree a plus. * 2 plus years' experience in culinary, restaurant operations, foodservice, or other related experience preferred * Previous successful sales experience a plus * Current driver license * Demonstrated expertise in problem solving * Comfort using technology; and analyzing customer data * Knowledgeable on industry trends * Expertise in Microsoft office (Word, Excel, Outlook) * Must be flexible and willing to work the demands of the department which may be subject to evenings, weekends and holidays. Physical Demands: * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions * Regularly lift and /or move up to 40 pounds * Frequently lift and/or move up to 60 pounds Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs, and much more! Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.
    $49k-76k yearly est. 16d ago
  • Account Manager Security

    Security Director In San Diego, California

    Account director job in El Paso, TX

    Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal? Career Growth: Opportunities to advance within a global leader in security services Impactful Work: Play a vital role in protecting people, property, and businesses Supportive Team: Work with caring professionals dedicated to safety and excellence RESPONSIBILITIES: Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies) QUALIFICATIONS (MUST HAVE): High school diploma or equivalent Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment Valid driver's license if driving a company vehicle, or personal vehicle while conducting business Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment Experience in leading, developing, and retaining a dynamic team while building positive client relationships Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner Proficiency in web-based applications and computer systems, including Microsoft Office Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.) PREFERRED QUALIFICATIONS (NICE TO HAVE): College degree in Business Administration or a law enforcement-related field Law enforcement, military, and/or contract or proprietary security services, or facility management experience American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification Previous payroll, billing, or scheduling experience Aptitude with security systems: CCTV, access control, and badge administration Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer) BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1494669
    $46k-81k yearly est. Auto-Apply 5d ago
  • Education Account Manager

    Conterra Networks

    Account director job in El Paso, TX

    E-Rate Account Manager About Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. And that's where you come in. Location: North Carolina, Texas, South Carolina (Remote) Job Summary: We are seeking an Account Manger Sales Representative with a background in telecommunications and E-Rate sales to join our experienced, high producing team. The ideal candidate will possess experience in telecom sales, proficiency in managing customer relationships, and a clear understanding of the E-Rate sales processes. The salesperson is responsible for managing a base of accounts and growing sales of products and services to educational institutions and libraries. This role involves building relationships with key decision-makers, understanding the E-Rate program requirements, and delivering tailored solutions that meet the needs of clients. Key Responsibilities * Manage and grow an existing caseload of educational customers, ensuring their needs are met and expectations exceeded. * Utilize knowledge of the E-Rate program to effectively position our solutions and maximize funding opportunities for customers. * Collaborate with the team and ecosystem to coordinate customer meetings, presentations, and RFP development. * Utilize Salesforce to manage customer records, track sales activities, and forecast sales pipeline accurately. * Proactively identify opportunities to upsell and cross-sell additional solutions to existing customers. What you will need * Minimum of 3 years of sales experience in the telecommunications industry, with a focus on educational markets preferred. * An understanding of the E-Rate program and its application process within the educational sector is preferred. * Proficiency in MS Office products (Word, Excel, PowerPoint) and experience with Salesforce. * Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with customers. * The role may require occasional travel for client meetings, industry events, or training sessions. What we offer * Core values that embody teamwork, integrity, and excellence * A super talented team who values hard work, success, and fun :) * Work/ Life Balance * Premium health benefits (medical, dental, vision, flex spending, etc.) * Flexible and generous PTO schedule + paid holiday schedule * 401K program Diversity & Inclusion Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
    $46k-81k yearly est. 14d ago
  • Account Manager - State Farm Agent Team Member

    Crystal Martinez-State Farm Agent

    Account director job in El Paso, TX

    Job DescriptionBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Health insurance Paid time off Training & development ROLE DESCRIPTION: As an Account / Assistant Manager for Crystal Martinez - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, service-focused, and capable of juggling multiple priorities. Youll support daily operations, provide exceptional customer service, assist with claims, and provide leadership and support to our agency team. This position blends administrative support with customer-facing responsibilities, making it a great fit for someone who enjoys helping others and keeping the office running smoothly. RESPONSIBILITIES: Deliver excellent customer service through phone, email, and in-person interactions. Assist with sales conversations, policy changes, and cross-selling when appropriate. Monitor agency workflows and help maintain operational efficiency. Support the agent in reviewing files, catching details, and ensuring compliance. Help manage daily office needs and serve as a go-to resource for both team members and clients. QUALIFICATIONS: Prior State Farm experience is required. Strong organizational skills with attention to detail. Friendly, professional communication style. Ability to take initiative and support others in a fast-paced environment. Comfortable with sales and client outreach.
    $46k-81k yearly est. 9d ago
  • Retail Technician Tech Repair & Sales

    United Smart Tech 4.5company rating

    Account director job in El Paso, TX

    Job DescriptionSalary: $15 - $16 per hour + uncapped sales & repair commission potential Love fixing things and helping people? Join uBreakiFix by Asurion as a Retail Technician where youll repair devices, support customers, and get paid for leveling up your skills. Why Join Us? Starts at $15/hr + uncapped bonus commissions (our top techs average $665/month in bonus commissions) Health, dental, vision & life insurance Paid time off Ongoing training & career development Teamwork-based, inclusive work culture What Youll Do: Troubleshoot + repair phones, tablets, and more Talk tech in simple, helpful ways with customers Hit performance goals and earn uncapped commission Manage store inventory Package and ship devices for same-day service Promote Connected Home tech protection plans Work flexible retail hours (incl. weekends) What Were Looking For: 612+ months of retail, repair, or customer service experience (preferred) Some knowledge of smartphones/OS/hardware Bonus points for soldering or tech repair skills Friendly, organized, motivated team players Ready to get hands-on and grow in tech? Apply now and join a team where your curiosity, hustle, and tech passion pay off. uBreakiFix by Asurion is proud to be an equal-opportunity employer, committed to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
    $15-16 hourly 22d ago
  • Security Account Manager: Full-Time

    Palamerican Security

    Account director job in Sunland Park, NM

    Must have a valid driver's license, a clean driving record, and a current New Mexico Security License. PalAmerican Security - Account Manager Are you a highly skilled and motivated individual looking to oversee daily operations? Do you thrive in building strong relationships with clients and employees while ensuring top-notch security services? If yes, then this role is perfect for you! Join PalAmerican Security as an Account Manager. In this role, you will lead a team of security officers and supervisors, ensuring high-quality security services are provided to safeguard people and property. You will coordinate essential support services, maintain positive client relationships, and meet financial and operational objectives while delivering exceptional customer service. Essential Functions: Oversee daily security operations at the assigned client site. Lead and support a team of security officers and supervisors. Establish and maintain positive relationships with clients and team members. Coordinate support services to manage the client site efficiently. Additional Responsibilities: Ensure contract compliance and required reporting. Handle escalated security issues and emergency situations. Communicate staffing needs and develop staff through coaching and training. Manage equipment, supplies, and vehicles at the account(s). Qualifications: Associate's or Four-year degree in Criminal Justice, Business Administration, or related field. At least 8 years of business management/supervisory experience. Ability to develop customer relationships and manage multiple priorities. Outstanding interpersonal and communication skills. Benefits: Paid Time Off Health, Dental, Vision, and Life Insurance Mileage Reimbursement If you are a dynamic individual with a passion for security management, apply now to be a part of our innovative team at PalAmerican Security! Location: NM - Sunland Park Work schedule Monday to Friday On call Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Mileage reimbursement
    $41k-73k yearly est. 60d+ ago
  • Insurance Account Manager

    Home Insurance Agency

    Account director job in El Paso, TX

    The Customer Service Representative at Home Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing industry Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications Hold the insurance license required by your state and have a minimum of two years of insurance account management experience as well as a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Compensation: $12.00 - $15.00 per hour If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIAT member agency is a great career choice! IIAT members are Trusted Choice independent insurance agencies. Independent insurance agents don't work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers-more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community. IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing - is this the right career for you?
    $12-15 hourly Auto-Apply 60d+ ago
  • Call Center Client Account Manager I

    Onemci

    Account director job in Las Cruces, NM

    At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- _ POSITION RESPONSIBILITIES Enterprise Account Managers are responsible for managing the day-to-day client relationship including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team. Our Enterprise Account Managers are responsible for the following tasks: Develop a detailed understanding of client products and services Process design and implementation Client scorecards and business reviews Ongoing continuous improvement Issue identification and resolution Project management of new launches and initiatives Program efficiency and financial performance CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $46k-82k yearly est. Auto-Apply 60d+ ago
  • Associate Account Manager - Channel Support - Entry Level

    Adpcareers

    Account director job in El Paso, TX

    ADP is hiring an Associate Account Manager - Channel Support. This is an entry level, non-sales Hybrid role. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change - your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes. Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. TO SUCCEED IN THIS ROLE: Required Qualifications You have at least one year of experience in a customer service environment. You can work overtime hours during peak seasons. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply now! Jobs.adp.com
    $44k-76k yearly est. 21h ago
  • Associate Account Manager - Channel Support - Entry Level

    Blueprint30 LLC

    Account director job in El Paso, TX

    ADP is hiring an Associate Account Manager - Channel Support. This is an entry level, non-sales Hybrid role. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change - your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes. Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. TO SUCCEED IN THIS ROLE: Required Qualifications You have at least one year of experience in a customer service environment. You can work overtime hours during peak seasons. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply now! Jobs.adp.com
    $44k-76k yearly est. 21h ago
  • Education Account Manager

    Conterra Ultra Broadband 3.5company rating

    Account director job in El Paso, TX

    Job Description E-Rate Account Manager About Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. And that's where you come in. Location: North Carolina, Texas, South Carolina (Remote) Job Summary: We are seeking an Account Manger Sales Representative with a background in telecommunications and E-Rate sales to join our experienced, high producing team. The ideal candidate will possess experience in telecom sales, proficiency in managing customer relationships, and a clear understanding of the E-Rate sales processes. The salesperson is responsible for managing a base of accounts and growing sales of products and services to educational institutions and libraries. This role involves building relationships with key decision-makers, understanding the E-Rate program requirements, and delivering tailored solutions that meet the needs of clients. Key Responsibilities Manage and grow an existing caseload of educational customers, ensuring their needs are met and expectations exceeded. Utilize knowledge of the E-Rate program to effectively position our solutions and maximize funding opportunities for customers. Collaborate with the team and ecosystem to coordinate customer meetings, presentations, and RFP development. Utilize Salesforce to manage customer records, track sales activities, and forecast sales pipeline accurately. Proactively identify opportunities to upsell and cross-sell additional solutions to existing customers. What you will need Minimum of 3 years of sales experience in the telecommunications industry, with a focus on educational markets preferred. An understanding of the E-Rate program and its application process within the educational sector is preferred. Proficiency in MS Office products (Word, Excel, PowerPoint) and experience with Salesforce. Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with customers. The role may require occasional travel for client meetings, industry events, or training sessions. What we offer Core values that embody teamwork, integrity, and excellence A super talented team who values hard work, success, and fun :) Work/ Life Balance Premium health benefits (medical, dental, vision, flex spending, etc.) Flexible and generous PTO schedule + paid holiday schedule 401K program Diversity & Inclusion Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
    $47k-76k yearly est. 14d ago
  • Bilingual Sales and Retention Account Executive - Entry Level

    Dev 4.2company rating

    Account director job in El Paso, TX

    Jobs for Humanity is partnering with DISH to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: DISH Job Description Department Summary Join our elite, award-winning Inside Sales & Retention team. Target earnings of $64,000 with the ability to earn more than six figures a year! Overview At DISH, we are changing how the world communicates by connecting customers with the best experiences in entertainment and technology. Our inbound sales and customer retention team members successfully influence existing and future customer decision-making by selling the value of DISH's products and services using a consultative approach. This position is 100% inbound new and existing customers - no cold calling! What's In It for You? The total target compensation for this position is $64,000 per year, consisting of base pay and uncapped commission, with the potential to earn significantly more based on performance. In this role, your attitude, effort, enthusiasm, and need to achieve directly fuel your ability to earn, with top performers making well over six figures annually! You'll also receive the following: Comprehensive paid training Medical, dental, and vision insurance benefits Paid time off, 401(k) with company-matched funds, employee stock purchase plan, and tuition reimbursement Free DISH TV at your home, plus deeply discounted Sling TV and Boost Mobile plans Incredible Rewards and Recognition program with food days, branded clothing, high-value prizes, on and off-site events, elaborate rewards trips, and much more Our greatest benefit is opportunity, as we promote from within. Ability to promote two levels within your first year with commensurate title and hourly pay increase Ongoing training and development to maximize your career potential The Associate Account Executive position provides incredible opportunities to develop sales skills, earn, and grow a long-term career with a Fortune 200 company that generates over $17 billion in revenue. DISH provides the training, development, and tools to be successful. Interested? Apply now and let's talk! Environment This position entails working in-office at a desk handling inbound customer calls throughout your shift. Individuals in this position work a full-time schedule (40 hours/week), including weekends and holidays. Base pay is $15.75/hour with an uncapped commission. The target compensation is $64,000 per year. At DISH, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests, and make important connections, both in and out of work; Employee Resource Groups. Job Duties and Responsibilities Successfully sell DISH products and services to new and existing customers using the ability to present compelling offers and influence customer decision-making Effectively manage time, open to learning new methods, and looking to advance as a sales contributor Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals Assess each customer and their needs to offer the best value Ability to build and maintain customer relationships Document customer information including demographic, billing, etc. Provide excellent customer service, listen to the customer, and ensure their satisfaction Skills, E
    $64k yearly 21h ago

Learn more about account director jobs

How much does an account director earn in Las Cruces, NM?

The average account director in Las Cruces, NM earns between $68,000 and $138,000 annually. This compares to the national average account director range of $82,000 to $158,000.

Average account director salary in Las Cruces, NM

$97,000
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