What is an account executive/customer service and how to become one

Key steps to become an account executive/customer service

1. Explore account executive/customer service education requirements

   Most common account executive/customer service degrees

   Bachelor's

   53.9 %

   Associate

   23.1 %

   High School Diploma

   10.8 %

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2. Start to develop specific account executive/customer service skills

   Skills	Percentages
   Account Management	18.88%
   Business Development	12.10%
   Inbound Calls	11.61%
   Customer Inquiries	4.27%
   Customer Support	3.27%

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3. Complete relevant account executive/customer service training and internships

   Accountants spend an average of 6-12 months on post-employment, on-the-job training. New account executive/customer services learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an account executive/customer service based on U.S. Bureau of Labor Statistics data and data from real account executive/customer service resumes.

4. Research account executive/customer service duties and responsibilities

   • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
   • Verify insurance eligibility and benefits of patients that are being provide oxygen home and travel units and durable medical equipment.
   • Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.

5. Apply for account executive/customer service jobs

   Now it's time to start searching for an account executive/customer service job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams