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Account executive/customer service skills for your resume and career
15 account executive/customer service skills for your resume and career
1. Account Management
The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.
- Provided quality customer service through account management and administration making personal and mortgage loans along with sales finance contracts.
- Account Management in the creation of personalized apparel in the Custom Screen-printing and Embroidery industry.
2. Business Development
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
- Supported business development efforts through telemarketing outreach.
- Assisted in business development and gained sales experience by calling prospective clients to list merchandise on company website.
3. Inbound Calls
- Answer inbound calls/email and key-entering orders.
- Handled computer-generated outbound calls and accepted inbound calls in order to sell extended warranties on Dell computers-consistently exceeding sales goals.
4. Customer Inquiries
- Answered customer inquiries while providing excellent customer service.
- Respond to customer inquiries, handle, resolve customer complaints and deal with customer via E-mail or telephone.
5. Customer Support
- Provided ongoing customer support for other account executives.
- Provide technical, informational, billing, and logistical customer support for DirecTV, an industry leading satellite television service provider.
6. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Worked with customers/companies over the phone and helps troubleshoot technology/service issues while maintaining customer satisfaction in a large call-center capacity.
- Analyze on-site/actual conditions in comparison to written plan, identify necessary corrections and recommended alterations as necessary and troubleshoot resolution.
7. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
- Handle inbound and outbound calls to research and resolve billing issues, technical issues and adjustment requests.
- Handled inbound/outbound calls of current and prospects for recommendation of hosting services to fit their business needs.
8. Customer Care
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
- Fulfilled orders in an accurate and timely manner and followed up with all client shipments to ensure quality customer care.
- Participate in enterprise change management projects, representing customer care interests, providing relevant feedback and organizational impacts.
9. Billing Issues
Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.
- Researched and resolved billing issues efficiently and effectively.
- Remained current on internal processes, procedures, and training used for managing customer technical issues, billing issues and adjustments.
10. Trade Shows
- Organized and participate in trade shows both locally and internationally.
- Filled out and completed all paperwork for the trade shows regarding contracts and hiring union workers.
11. Logistics
Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.
- Provided logistics guidance, advice, and expertise for in-house fulfillment accounts while adhering to US Customs and regulations laws.
- Prepared invoices for all customers in the logistics department at the end of every shipment.
12. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Handle escalated merchant calls resolving complex issues with professionalism and diplomacy regarding funding and POS equipment issues.
- Administered POS operations and cash handling; balanced, seamlessly coordinated and completed all documentation.
13. Customer Complaints
- Resolved customer complaints and issues to assure optimal satisfaction.
- Processed customer complaints through Production for root cause analysis and correctiveaction recommendations.
14. Sales Support
Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.
- Provide sales support to account executives for major accounts within their territory.
- Reported directly to Sales Director.Cenveo - Ameriprise Advisor Support (Temp Assignment)High volume telephone sales support.
15. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Provide timely and accurate information to incoming customer order status and product knowledge.
- Developed strong relationships with clients based on trust and product knowledge.
What skills help Account Executive/Customer Services find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on account executive/customer service resumes?
Jonathan Byers
Assistant Director, Virginia Polytechnic Institute and State University
- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.
What account executive/customer service skills would you recommend for someone trying to advance their career?
Kaustav Misra Ph.D.
Associate Dean, Central Connecticut State University
The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.
What type of skills will young account executive/customer services need?
Dr. Vallari Chandna
Chair and Associate Professor, University of Wisconsin - Green Bay
List of account executive/customer service skills to add to your resume
The most important skills for an account executive/customer service resume and required skills for an account executive/customer service to have include:
- Account Management
- Business Development
- Inbound Calls
- Customer Inquiries
- Customer Support
- Troubleshoot
- Outbound Calls
- Customer Care
- Billing Issues
- Trade Shows
- Logistics
- POS
- Customer Complaints
- Sales Support
- Product Knowledge
- CSR
- Service Calls
- Client Relationships
- Cold Calls
- Windows
- Customer Issues
- Process Payments
- Inventory Management
- Problem Resolution
- Sales Presentations
- Customer Calls
- Order Entry
- Order Processing
- Customer Education
- Customer Relations
- PowerPoint
- On-Time Delivery
- Service Problems
- Technical Problems
- Customer Interaction
- Technical Troubleshooting
- Technical Issues
- Database Systems
Updated January 8, 2025
