WINTER Customer Service Rep
Cincinnati, OH
Performs a variety of routine and specialized functions involving customer service, contract administration, computerized report generations, and files and database maintenance. Prepares sales, management and administrative correspondence. Provides interface between the laboratory and the Corporate Office for administrative tasks.
Position Responsibilities:
Reviews purchase order records/contract review.
Matches packing slips to the proper purchase orders and equipment for receiving as well as lab transfer receiving.
Enters data, updates and completes work orders.
Sets-up and maintains customer records (creates new C# if needed) and updates profiles as needed.
Emails customers.
Prepares contract reports, as required to obtain additional funding and or per customer request.
Maintains capital equipment files.
Updates equipment lists and other associated reports (equipment moves from one account to another, equipment ID# merges, etc)
Trains part-time and other clerical employees, as required.
Composes and types memos, reports and other correspondences.
Answers the telephone and directs calls to the appropriate person.
Orders parts as required and maintain records, reconcile and prepare for payment.
Notify contract customers in advance of contract expirations in order to get the equipment list updated and quotations prepared so there is no lapse in contract coverage or revenue.
Contact customers with quotations, equipment status and approvals.
Salary Range: $19/hr to $20/hr; The salary may be negotiable based on experience, education, geographic location, and other factors.
Equal Opportunity Employer/Veterans/Disabled
Benefits offerings include but are not limited to
:
Medical insurance
Dental Insurance
Vision assistance
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Lead Janitorial Service Representative
Columbus, OH
Job Description
6:00 pm - 10:00 pm Monday through Friday
This position is responsible for providing quality customer service to clients by maintaining the cleanliness of the building and Vehicles in which they are assigned to work by performing various cleaning duties.
Essential Functions and Responsibilities:
Restrooms: Cleans and disinfects sinks, counter tops, toilets, mirrors, floors, and other surfaces as appropriate in facility restrooms. Polishes metalwork such a s fixtures and fittings. Replenishes bathroom supplies such as toilet tissue, paper towels, soap, and other items as the facility requires.
Kitchenette/Break room: cleans and disinfects sinks, counter tops, tables, floors, chairs, refrigerator, and other appliances as appropriate. Replenishes break room supplies as appropriate such as hand soap and paper towels.
Floors: sweeps, mops, and/or vacuums facility floors using equipment such as brooms, mops, and vacuum cleaners. Floors may be rugs, carpets, wood, laminate, cement, ceramic, etc. Remove all debris. Other floor work such as scrubbing, steam cleaning, shampooing, waxing, and polishing may be required.
Furniture/Equipment: Dusts, cleans, and/or polishes furniture such as desks, shelves, bookcases, partitions, and the like as required by the facility. Upholstered furniture may require the use of a vacuum cleaner. Remove dust and cobwebs from walls, door, and window sills.
Windows/Glass: cleans and removes smudges from windows, mirrors, and glass.
Trash: Empties wastebaskets, trash receptacles, and recyclables and transports to proper disposal area.
Notifies appropriate personnel as supplies and equipment are needed for cleaning duties.
Performs other related duties as assigned.
Education/Experience: A high-school diploma or General Education Degree is preferred but not required. At least one year of experience in the janitorial or related field of work is preferred but not required.
Certifications/Licenses: A valid Ohio Drivers' License is preferred but not required.
Physical Demands: While performing the duties of this job, the employee is frequently or regularly required to walk; stand; stoop; kneel; crawl; bend; climb; use arms and hands to finger, handle, reach over head, feel, or grasp objects, tools, or controls; push and pull; frequently lift and/or move up to 25lbs; Vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: While performing the duties of this position, the employee is exposed to weather conditions prevalent at the time. Some jobs require an employee to be exposed to unpleasant and noxious fumes and odors. Some jobs require an employee to hazardous work environments. Some jobs require an employee to work where there is a significant chance of injury.
This job requires the use of personal protective equipment(PPE) including eye, face, foot, hand, and head as required by the particular task or job assignment.
Equal Opportunity Employer
Job Type: Part-time
Benefits:
401(k)
Dental insurance
Paid time off
Vision insurance
Work Location: In person
Enrollment Services Representative
Warrensville Heights, OH
Department: Enrollment Center Reports To: INT Director Enrollment Center Recruitment Type: External/Internal Employment Type: Part-Time Support Staff Union Work Schedule: Monday - Friday 10 am - 2 pm Occasional Saturdays during peak time
Number of Openings: 1
Job Description:
SUMMARY:
Provides first-level enrollment servicessupport in the following areas:admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customersatisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other serviceareas, and provides telephone and on-line servicesupport for the campus and the college.
DUTIES AND RESPONSIBILITIES:
* Duties and responsibilities include but are not limited to:
* Assists in processing academic records
* Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
* Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone
* Assists students with completing necessary forms; validates forms for accuracy; process as required
* Accesses, inputs, and retrieves data from BANNER and other data systems.
* Maintains files and records; utilizes scanning technology to update electronic files.
* Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
* Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status
* Provides scholarship and student loan information
* Answers questions regarding status of Standards of Academic Progress
* Receives Emergency Funds requests
* Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
* Accepts Selective Service Information
* Informs student of academic status and accepts appeal for readmission
* Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
* Rotates between in person and electronic customer service duties
* Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
* Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
* Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
* Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
* Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
* Performs other related duties as assigned
QUALIFICATIONS:
Required
* Associate Degree
* Two (2) years of equivalent full-time clerical experience in an office environment.
* One (1) year of equivalent full-time experience in student services in an educational setting.
* Experience with an integrated student software system
* Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)
* Ability to understand and utilize Third Party software for student transactions, i.e.,Sally Mae, Bosscars, BlackBoard
* Ability to exercise good judgment and discretion in the performance of regular work.
* Excellent written, verbal and interpersonal communication skills
* Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.
* Ability to be professional in interaction with internal and external customers at all times in person, on line and over the telephone.
* Ability to perform detailed work with a high degree of accuracy and attention to detail
* Ability to handle multiple tasks and effectively prioritize work.
* Sensitivity to appropriately respond to the needs of a diverse population.
Preferred
* Bachelor's Degree
* Five years direct student services work experience at a higher education institution
* Knowledge and experience with Banner student information and related student transaction systems
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
Must be able to occasionally lift up to 25 pounds unassisted. Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch.Must be able to frequently talk or hear. Must be able to work in a fast pace environment with a moderatenoise level.
Disclaimer: This description Is a general statement of required major duties and responsibilities performed on a regular and continuous basis.It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.
Special Note: This is a Part-time (1199/SEIU) Bargaining Unit Position, Grade 07. Part-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.
Target Hiring Rate: Minimum salary $19.82/hour
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Customer Account Specialist I
Middlefield, OH
Our people are the life of this company. Together, we build life into the kitchen. We are a nationwide team, designing and manufacturing the most comprehensive choice of kitchen cabinets in the U.S. Our people pride themselves on genuine collaboration, working to deliver a seamless, integrated, quality experience to anyone and everyone. Our shared purpose is to bring the kitchen to life - the place where people spend such a meaningful part of their personal and family lives, and the true heart of any home. This is why your career with our company can be so satisfying, rewarding and worthwhile.
Our people are the life of this company. Together, we build life into the kitchen (and much more!)
READY TO ELEVATE YOUR CAREER? JOIN A TEAM THAT VALUES YOUR DRIVE, PASSION, AND CREATIVITY!
We're calling all trailblazers to embark on a thrilling career journey with Cabinetworks Group-where innovation meets opportunity!
Location: Middlefield, OH
Work Setting: Onsite
Shift: 8-hour / day (10:00 am - 6:30 pm )
Hours: 40 - 50 per week
Are You the Innovator We're Looking For?
If you thrive in a fast-paced, team-oriented environment and are passionate about delivering exceptional customer service, then Cabinetworks Group-the largest exclusive kitchen cabinet manufacturer in the U.S.-is the perfect place for you! Our people are the heart of everything we do, and together, we bring life into the kitchen!
What's in It for You?
Unmatched Training: Kick off your career with an immersive, in-office training that sets you up for success.
Collaborative Culture: Work alongside a supportive team that's always ready to help you shine.
Growth Opportunities: After completing trainings and hitting key milestones, plus ongoing chances to advance!
Diverse Daily Tasks: Keep your workday exciting with a mix of customer interactions, order management, and more.
Your Role at Cabinetworks Group:
Customer Interaction: Be the friendly voice on the phone, the helpful email responder, and the go-to expert in chat-building strong relationships through stellar service.
Order Management: Take charge of the entire order process, ensuring everything is accurate and timely.
Product Consultation: Share your product knowledge and guide customers to the perfect solutions for their needs.
Customer Advocacy: Break down barriers and coordinate with designers, installers, and end customers to make sure everything runs smoothly.
What You Bring to the Table:
Education: High School diploma required; an Associate's or Bachelor's degree is a plus!
Experience: 1-2 years in customer support experience.
Perks & Benefits:
On site employer paid medical services for team members and family
401(k) Matching: Secure your future with our generous matching program.
Comprehensive Health Coverage: Including Dental & Vision Insurance.
Professional Growth: Take advantage of on-the-job training and development programs.
Work-Life Balance: Enjoy paid time off and holidays to recharge.
Don't miss your chance to be part of something bigger. Apply today and let's build the future together at Cabinetworks Group!
ShiftFull or Part TimeFull time
Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster:
English & Spanish
E-verify Right to Work Poster: English, Spanish
Auto-ApplyClient Representative - Entry Level Sales And Marketing
Youngstown, OH
Bradford Marketing Solutions is Youngstown's' leading outsource marketing and sales firm. We represent the world's most reputable brand in business. We offer our clients one thing few companies can, a guaranteed return on investment. We are paid based on the number of customers we acquire. We uphold a standard of professionalism and integrity, thus raising our clients' image and their reputation.
Another reason our clients have raved about our accomplishments for them is that we do everything face to face with the customers.
Job Description
We are looking to fill entry level Client Representatives positions young but growing marketing firm. If you are a outgoing, positive, hard working individual we want to hear from you!
At BMS we offer:
Hands on training and professional development sessions
Compensation that includes both base salary and commission
Flexible schedule
Part time and Full time positions
Fun, upbeat work environment and team activities
Responsibilities include (but not limited to):
Attending team meetings
Account Management
Customer Acquisition through in-person sales with customers
Customer Service
Maintaing relationships with customer base, clients, and retail partners
Qualifications
We are looking for candidates who are:
Ambitious
Professional
Great communicators
Independent
Organized
Sales, marketing, and customer service (retail/restaurant) experience preferred
Additional Information
Compensation is a combination of base pay and commission structure.
Submit resume to apply!
Golf Simulator Representative (PT)
Hamilton, OH
Job DescriptionDescription:
The Golf Simulator Representative is responsible for interacting with guests and providing a positive experience at Inside 18, Spooky Nook Ohio's new golf simulator and MultiSport arcade space. This role oversees daily operations of the simulators, assists guests with software and equipment, ensures safety and cleanliness, and provides knowledgeable, friendly service.
Benefits:
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
1.5x your hourly rate of pay for holiday hours worked
35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
35% off all Nook apparel
Free child watch (3-hour increments)
Discounts on birthday parties, personal training, event space rental, and more!
Discounts at participating local restaurants and businesses
Essential Job Functions:
Greet guests, check them in, and manage reservations or walk-ins.
Provide instructions on simulator use, gameplay setup, and equipment handling.
Start, monitor, and end simulator sessions, ensuring accurate timing and smooth transitions.
Troubleshoot basic technical issues with simulator software, sensors, and launch monitors.
Maintain cleanliness and organization of simulator bays, clubs, balls, and seating areas.
Enforce all safety standards and facility rules during gameplay.
Assist with equipment calibration and routine maintenance checks.
Provide knowledgeable direction regarding food and beverage options while on-site.
Requirements:
Must be 18 years of age or older
Ability to read, speak, and understand the English language
Must have dependable transportation to and from work
Preferred Qualifications:
Previous guest experience
Knowledge of golf simulator software
Understanding of sports and sports equipment, with a specific focus on golf
Working Conditions:
Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Must be physically capable of demonstrating skills during practice that relate to the sport, such as running.
Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs. regularly, and occasionally up to 25 lbs.
Noise Level: The noise level in this environment is typically moderate to loud.
Patient Registration Rep
Marion, OH
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
Part time Casual postion at Marion General Hospital variable hours.
This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and associates.
**Responsibilities And Duties:**
Accurately identifies patient in EMR system.
Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service.
Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
Performs registration functions in any of the Patient Access areas.
Uses critical thinking skills to make decisions, resolve issues, and/or escalate concerns when they arise.
Uses various computer programs to enter and retrieve information.
Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
Secures and tracks insurance authorizations and processed BXC patients.
Transcribes ancillary orders.
Scheduled outpatients.
Generates, prints and provides patient estimates utilizing price estimator products.
Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals.
Attempts to collect residual balances from previous visits.
Answers questions or concerns regarding insurance residuals and self-pay accounts.
Uses knowledges of CPT codes to accurately select codes from clinical descriptions.
Generates appropriate regulatory documents and obtains consent signatures.
Identifies and/or determines patient Out of Network acceptance into the organization.
Reviews insurance information and speaks to patients regarding available financial aid.
Explains billing procedures, hospital policies and provides appropriate literature and documentation.
Scans required documents used for claim submission into patient's medical record.
Escorts or transports patients in a safe and efficient manner to and from various destinations.
Assists clinical staff in administrative duties as needed.
Complies with policies and procedures that are unique to each access area.
Assists with training new associates.
Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas.
Goes to the Nursing Units to register or obtain consents.
Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
Makes reminder phone calls to patient.
Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts.
Maintains patient logs for statistical purposes.
Reviewed insurance information and determines need for referrals and/or financial counseling.
Educations patients on MyChart, including its activation.
Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination.
**Minimum Qualifications:**
High School or GED (Required)
**Additional Job Description:**
Excellent communication, organization, and customer service skills, basic computer skills. One to two years previous Experience in a medical office setting.
**Work Shift:**
Variable
**Scheduled Weekly Hours :**
As Needed
**Department**
Main Registration
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Patient Access Specialist
Cleveland, OH
Please Note!!! Although you are submitting an employment application and resume for this job on Indeed or Zip Recruiter, you will still need to put in an employment application and resume at NEON. Please visit our website at **************************************************** General Duties: Under the supervision of the Business Office Supervisor, the Patient Access Specialist is responsible for demonstrating independent judgment and discretion in the provision of quality patient services and support for clinical services, including; patient reception, service area reception, appointments, registration, collection of payments, service charges, telephone contacts, medical records, and referrals. The Patient Access Specialist provides administrative support to the health center. The Patient Access Specialist does not advise professional personnel, patients or any persons regarding medical issues. The Patient Access Specialist will apply well-developed customer service skills and be able to prioritize and manage individual assignments for the overall improvement of the registration process.
Education:
High School Graduate or equivalent;
Successful completion of advanced training when available.
Minimum Qualifications: 2 years of patient registration or related experience. Demonstrated knowledge and understanding of insurance plans/benefits and the verification processes. Must be able to identify and categorize each patient's age-specific grouping of needs such as, infant, adolescent, or geriatric patients. Working knowledge of HIPAA guidelines and Release of Information laws. Working knowledge of medical terminology. Ability to work as a team with technical professionals, management and medical professionals. Ability to work effectively independently and effectively solve problems.
Full-Time Work Schedule Hours
Day Shift: 8:30 A.M. to 5:30 P.M.
Afternoon/Evening/Weekend/Holiday/ Work Schedule Hours
Monday-Thursday: 12:00 P.M.-9:00 P.M.Friday: 5:00 P.M. to 9:00 P.M.Saturday: 9:00 A.M. to 3:00 P.M. Holidays: 2:00 P.M.-9:00 P.M.
Part-Time Work Schedule Hours
Monday: 5:00 P.M. to 9:00 P.M.Saturday: 9:00 A.M. to 3:00 P.M.Holidays: 2:00 P.M. to 9:00 P.M.
Auto-ApplyHospital Client Service Representative
Ohio
Client Service Representative Tipp City Veterinary Hospital is seeking part-time or full-time Client Service Representatives to join our award-winning AAHA-accredited practice in Tipp City, Ohio. This opening is an excellent opportunity to join a well-established practice that's continuing to grow (91 team members strong). Every team member at TCVH takes pride in the care that we give to our clients, patients, and guests. TCVH has served the local community for over 40 years and works with canine, feline, exotic, avian patients, and pet resort guests. We enjoy a loyal clientele and a professional, well-educated team. Our modern 42,000-square-foot campus includes two well-equipped buildings offering the highest level of veterinary care and pet care services.
Based on employment status (full-time vs. part-time) and tenure, TCVH rewards its staff with competitive compensation and benefits packages, including: medical, vision, dental, disability, and life insurance; company funded 401k; paid holidays; paid time off; paid continuing education; uniform stipends; discounted care for personal pets and much more.
Here are two videos that provide some insights into what it's like working at TCVH:
Our Manifesto - https://www.facebook.com/tippvet/videos/10***********3135/
Why We Care - https://www.facebook.com/tippvet/videos/10***********8135/
Existing Experience
While experience in the veterinary industry is always a plus, it's not a requirement for this position. We have a comprehensive on-the-job training program in place. Experience working in customer-facing environments is also a plus (every pet we see here at TCVH has at least one human along for the ride).
Essential Functions
Provide clients with exceptional client service
Open and close the hospital as directed
Welcome clients and patients
Answer incoming telephone calls, schedule appointments and answer client questions
Accept client payments
Maintain electronic client and patient medical and transaction records
Prepare to receive appointments and incoming lodging guests
Discharge patients and lodging guests
Educate clients on products, treatments, and procedures
Clean and maintain the lobby and exam rooms
Market over the counter products for sale in the lobby
Handle emergency situations according to hospital policies
Filling in for other areas and performing other tasks/functions as needed
Specific Job Skills
Veterinary/industry experience is preferred, but not required
Good interpersonal skills, communication and customer service skills
Professional and polished demeanor and appearance
Attention to detail
Ability to read write and understand English
Treat people and animals with respect
Basic computer literacy and a familiarity with Microsoft Office
Must be trustworthy and willing to uphold strict confidentiality with client and patient information
Must be eager to learn new skills and receptive to coaching
Experience using AVImark Practice Management Software a plus
Work Environment
TCVH is a busy hospital with a heavy surgical and medical caseload. Patients require a high level of care with many special care and handling requirements. The work environment requires a high level of staff, client, and patient interaction. Conditions include working in a fast-paced environment, frequent interruptions, and exposure to cleaning chemicals with proper protective measures.
Hours / Work Schedule
Full Time (30-40 hours) and part-time (
Physical Requirements
Physical ability to walk and/or stand on your feet throughout a normal workday required
Physical ability to engage in repetitive motions of legs, arms and hands
Physical ability to move animals and goods
Physical ability to push up to 150 lbs. and carry up to 50 lbs. regularly throughout a normal workday required
Compensation & Benefits
$13.65- $21.14 per hour, based on experience. Staff members are provided with a very specific roadmap to advancing their skills and increasing their compensation. Weekend shifts carry a $1/hr. shift differential. TCVH rewards its staff with competitive compensation and benefits packages, including: medical, vision, dental, disability, and life insurance; company-funded 401k; paid holidays; paid time off; paid continuing education; uniform stipends; discounted care for personal pets, and much more. **Please note, benefit eligibility varies based on employment status (full-time vs. part-time) and tenure.
Education
High school education or equivalent is required. Other
No relocation assistance is provided for this position. Visa sponsorship is not available for this position. TCVH is an equal opportunity employer.
Sales and Service Representative - Industrial Supplies
Akron, OH
Join Our Team at VARCo Supply - New Akron, Ohio Location!
Now Hiring: Part-Time Positions
At VARCo Supply, we're looking for enthusiastic individuals to join our growing team in Akron, Ohio! We send catalogs to our customers, and they reach out to us to order parts for their trucks and business needs. Whether you're experienced in sales and service or eager to learn, we'll provide full training on our products and order entry system to set you up for success. This role is a fantastic step forward for anyone transitioning from an auto parts counter position or similar customer-facing job. You'll be helping small business owners find the right parts when they call in-making a real difference every day.
Who We Are
VARCo Supply is a family-owned company with a vibrant, supportive culture and over 50 years of history. Headquartered in Virginia, with locations in Arkansas and now Ohio, we're growing quickly and we're excited to keep the momentum going for the next 50! We're a team that works hard, celebrates success, and values reliability.
What You'll Do
Provide friendly customer service and sales support primarily over phone and through email to get replacement and upgrade parts for customers.
Communicate with other team members and vendors to ensure product availability and correct specifications for products.
Ensure orders are accurate and shipments go out smoothly by confirming details like fitment, size, and color.
Collaborate with a team that values precision and customer satisfaction.
What We're Looking For
Great phone skills: You're comfortable chatting with customers and helping them find what they need.
Solid typing abilities: You'll enter orders quickly and accurately.
Basic math and clear communication skills: Essential for keeping everything on track.
A sense of urgency and attention to detail: You thrive in a fast-paced environment and care about getting it right.
Reliability: We're a close-knit team that counts on each other-perfect attendance is a must, especially in your first 30 days.
Bonus points: Sales in auto parts, home improvement settings, plumbing knowledge, bilingual skills (Spanish and French are especially helpful), and are a plus but not required.
We're seeking team players who are ready to grow with us. While we prefer candidates with experiences related to this position, we understand everyone's journey is unique-tell us your story!
Why Work with Us?
Paid Time Off:
Paid Holidays: Including 2 days for Thanksgiving
Earn 1 extra day off per month with perfect attendance-up to 12 a year!
3 Floating Holidays after 90 days - use them whenever you'd like, even on your birthday!
Home Buying Bonus: Support for a big life milestone.
401k with 100% Match: After 1 year, we match every dollar you contribute, up to 5% of your salary (yes, even for part-timers).
Bonus Opportunities: Get rewarded for your hard work and team success.
Growth Potential: A 90-day review with potential for a raise and clear career paths in our expanding company.
Attendance Matters
We rely on our team to keep operations running smoothly. In your first 30 days, perfect attendance is essential-no tardiness allowed as you master your role and integrate with the crew.
Pay & Hours
Starting pay: Competitive and based on your experience-let's talk specifics!
Job type: Full-time preferred, but part-time options are available based on your background.
Ready to join a thriving company where your skills and commitment make a difference? Apply today, and let's build something great together at VARCo Supply!
Applicants and employees agree to submit to a background and drug screening
Patient Access Representative I
Cleveland, OH
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. You will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.
A caregiver in this position works part-time, 7:30am-4:00pm, 2-3 days per week, with rotating full weekend and holiday coverage.
A caregiver who excels in this role will:
* Perform registration and obtain information about demographics, insurance, medical and financial
* Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
* Function as a Super User and act as a resource for training of new caregivers.
* Provide registration and cash collection access in Epic
Minimum qualifications for the ideal future caregiver include:
* High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree
* Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
* Basic PC software application knowledge and ability to use multiple data systems
Physical Requirements:
* Ability to communicate and exchange accurate information.
* Ability to perform work in a stationary position for extended periods.
* Ability to work with physical records or operate a computer or other office equipment.
* In some locations, ability to travel throughout the hospital system.
* In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
* Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Client Service Representative
Moraine, OH
Located at our Core Lab (Moraine, OH) Full-Time Day Shift (8:30 AM - 5:00 PM) With Weekend and Holiday Rotation (6:00 AM - 2:30 PM) Part-time Evening Shift (40 hours per two-week pay period) 2:00 PM - 10:30 PM, with a rotating schedule: Week 1 includes Monday, Wednesday, and Thursday; Week 2 includes Monday and Thursday, and must have availability to cover Night Shift four times a year.
Position Summary:
The Client Service Representative will exemplify CompuNet's mission and value to both internal and external customers in response to telephone calls, critical value reporting and inquiries by clients regarding all service requests. Coordinate reporting of referral laboratory results to the appropriate entity. Address all customer inquiries in a friendly, courteous fashion to make each interaction a positive customer experience.
Responsibilities:
Follow all guidelines outlined in departmental policy regarding telephone etiquette. Answer and document telephone calls, handle requests for results and information, direct calls to the proper department or individual, take complete messages, respond to each request for service in a timely manner.
Responsibility for reporting critical values to all market segments in compliance with regulatory requirements with timeframes outlined in procedure.
Receive telephone calls from clients for the pick-up of STAT and or ROUTINE specimen(s). Document call in dispatch software and dispatch service request.
Handle client related questions and concerns in a courteous and efficient manner and documents in appropriate computer system.
Perform department duties as outlined in the department procedure manual.
Document potential privacy breaches and quality/service variances per procedure.
Utilize Optimaxx as need for archived audit trail reports.
Accept client requests for laboratory testing or supplies, documents, and forwards appropriately (i.e. add-on, verbal orders or walk-in on weekend)
Keep abreast of and proficient with computer, phone and operational changes in various systems.
Assist in assuring departmental equipment is function properly.
Responsible for electronic routing of incoming faxes, monitors STAT/FAX CALL LOG in QLS computer system and COPY/CALL/FAX in Sunquest computer system, reports as outlined in departmental manual.
Follow through with response to client problems by documenting in appropriate system or escalating to Team Leader.
Issue manual billing credits/charges as outlined in department manual.
Promote positive communication as well as CompuNet's core values with clients, coworkers and affiliated hospital staff.
Qualifications:
Must be high school graduate or equivalent.
Excellent telephone communication and customer service skills.
Ability to work independently and as part of a team.
Previous experience and/or education in health care field, medical terminology.
Data entry skills required.
Safety & Physical Demands:
Work with computer/software sitting for extended periods of time.
Use telephone seven-eight hours of shift.
Demonstration of consistently high integrity and accuracy.
Excellent written and interpersonal communication skills.
Sound reasoning ability and good independent judgment.
Ability to work within specified deadlines and timetables.
Professional in all dealings with team members, customers and staff.
Low risk of exposure to biohazard substances and hazardous chemicals.
Be familiar with and adhere to safety, ergonomic and health policies of the company.
Comply with all PPE requirements when in the laboratory or other biohazard areas.
Complete required safety training and health evaluations in a timely manner.
Anticipate safety hazards, act upon unsafe situations and promote safety awareness.
ED Registration Specialist - 499046
Toledo, OH
Title: ED Registration Specialist
Department Org: Registration - 108820
Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 2
Start Time: 11AM/3PM End Time: 11PM/3AM
Posted Salary: Starting hourly wage is $15.87
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
The ED Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo medical Center.
Performs complete and accurate registration and admission functions for the purpose of maximize reimbursement, and provide timely and accurate patient information to all other providers and users of patient data.
The ED Registration Specialist is highly skilled and works at a fully cross functional level.
Minimum Qualifications:
- High School diploma or equivalent required
- Previous customer service experience required
- Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one (1) of the three (3) following is required:
o Registration Specialist
o Collection/Billing specialist
o Check-in/out Clerk- who enters patient demographic/insurance information in system (testing may be given)
Communication and other skills:
- Must have working knowledge to operate a computer in a windows-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently.
- Ability to work with minimum supervision, Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service.
- Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested.
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Convenience Store Food Service Representative - Faircrest
Canton, OH
Job Details Entry OH Faircrest 1158 - Canton, OH Undisclosed N/A Full-Time/Part-Time None $13.25 Hourly None Any RetailDescription
As a BellStores food service representative, you will be responsible for all hot and pre-packaged food offerings in the store.
Major Job Activities
• Maintains and adheres to all food safety and sanitation standards per health department and company guidelines.
• Assists in stages of food preparation.
• Follow franchise or company specifications for food preparation and display.
• Keep coolers and warming containers stocked according to location requirements.
• Assist manager with inventory and ordering.
• Keep food service areas clean and product rotated.
• Support corporate programs, values, and initiatives.
Characteristics Necessary for BellStores Team Members
• Positive attitude.
• Ability to follow instructions, policies, and procedures.
• Neat, clean, professional appearance.
• Committed to a team environment.
Qualifications
• Polite and professional behavior with team, customers, and vendors.
• Honest and dependable.
• Reliable transportation and phone communication.
• Willing to work variable hours.
Physical Requirements
• Prolonged periods of standing and walking.
• Lifting up to 40lbs
• Reaching, bending, pushing, and pulling throughout each shift
• Occasional outdoor work
• Must be able to hear, see, and speak
Patient Access Representative I Tripoint PT
New Concord, OH
Patient Access Representative I Tripoint PT - (250005P7) Description A Brief OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers.
They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
What You Will DoChecking patients in and/or out for medical visits Answering the phone to address patient inquiries and scheduling appointments.
Assists patients with enrolling and utilizing MyChart.
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration Communicating information and important details to other medical care team May contact insurance companies regarding coverage, preapprovals, billing and other issues Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work EPIC workques, worklist and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPICAdditional ResponsibilitiesFunctions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Actively participates in UH emergency preparedness.
Maintains a clean and organized work area.
Will be cross-trained to perform other duties as assigned.
May be scheduled to work at off-sites.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications EducationHigh School Equivalent / GED (Required) Associate's Degree or progress towards degree (Preferred) Medical Terminology (Preferred) Work Experience1+ years Customer Service (Required) 1+ years Customer Service in healthcare (Preferred) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Required proficiency) Physical DemandsStanding Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements10% Primary Location: United States-Ohio-ConcordWork Locations: 7590 Auburn Rd 7590 Auburn Rd Concord 44077Job: Administrative SupportOrganization: UHHS_Care_ConnectionsSchedule: Part-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: Entry LevelTravel: Yes, 10 % of the TimeRemote Work: NoJob Posting: Nov 20, 2025, 5:34:28 PM
Auto-ApplyTrade Show Rep
Macedonia, OH
Part Time Trade Show Marketing Representative
Ohio State Waterproofing has a few part time openings to staff various trade show events throughout NE Ohio. Talk with people and set up free inspections.
No selling involved!
Must have drivers' license and reliable vehicle
Must be available Thursday-Sunday
Trade show experience helpful but not necessary.
Must possess great people skills.
Part time position averaging 15-25 hours per week.
$14/hour plus daily, weekly, and monthly bonuses! Most people average $16-$19/hour
Call Ken or email today ************ or *********************************
Easy ApplyED Registration Specialist - 499921
Toledo, OH
Title: ED Registration Specialist
Department Org: Registration - 108820
Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 1
Start Time: 3AM/7AM End Time: 3PM/7PM
Posted Salary:
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
The ED Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo medical Center.
Performs complete and accurate registration and admission functions for the purpose of maximize reimbursement, and provide timely and accurate patient information to all other providers and users of patient data.
The ED Registration Specialist is highly skilled and works at a fully cross functional level.
Minimum Qualifications:
- High School diploma or equivalent required
- Previous customer service experience required
- Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one (1) of the three (3) following is required:
o Registration Specialist
o Collection/Billing specialist
o Check-in/out Clerk- who enters patient demographic/insurance information in system (testing may be given)
Communication and other skills:
- Must have working knowledge to operate a computer in a windows-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently.
- Ability to work with minimum supervision, Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service.
- Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Patient Access Rep I- General Surgery
Norwalk, OH
Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus! Perks of working at Fisher-Titus: * Hours of Work- Part time * Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!
* Shift, Weekend & PRN differential
About Fisher-Titus:
Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.
Vision: Be the first choice for healthcare and employment within our community
Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community
General Summary:
The Patient Access Representatives provides customer-service coverage for Fisher-Titus, and assume the responsibility for successful financial outcomes of all patient services. This position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, and customer satisfaction.
Essential Functions:
* Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage slips, when necessary
* Ensures all registration and admission forms are ready for patients to complete upon arrival for service
* Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion
* Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
* Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic medical record (EMR),makes changes as necessary, and files records in accordance with Fisher-Titus's filing system
* Complies with all organizational, state, and federal laws and registrations related to patient privacy and confidentiality, such as the Health Insurance Portability and Accountability Act (HIPPA)
* Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus, and obtains pre-authorizations from third-party payers in accordance with payer requirements
* Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient
* Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the [EHR]
* Holds sufficient understanding of insurance protocols for referrals, co-payments, deductibles,
* Performs other clerical duties as assigned
* Demonstrates knowledge of safety policies and procedures by maintaining a safe environment
* Exhibits professionalism in appearance, speech, and conduct, and ensures that services are provided in accordance with state and federal regulations, as well as organizational standards
* Other duties as assigned.
Patient Access Rep I- General Surgery
Norwalk, OH
Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus! Perks of working at Fisher-Titus:
Hours of Work- Part time
Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!
Shift, Weekend & PRN differential
About Fisher-Titus:
Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.
Vision: Be the first choice for healthcare and employment within our community
Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community
General Summary:
The Patient Access Representatives provides customer-service coverage for Fisher-Titus, and assume the responsibility for successful financial outcomes of all patient services. This position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, and customer satisfaction.
Essential Functions:
Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage slips, when necessary
Ensures all registration and admission forms are ready for patients to complete upon arrival for service
Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion
Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic medical record (EMR),makes changes as necessary, and files records in accordance with Fisher-Titus's filing system
Complies with all organizational, state, and federal laws and registrations related to patient privacy and confidentiality, such as the Health Insurance Portability and Accountability Act (HIPPA)
Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus, and obtains pre-authorizations from third-party payers in accordance with payer requirements
Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient
Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the [EHR]
Holds sufficient understanding of insurance protocols for referrals, co-payments, deductibles,
Performs other clerical duties as assigned
Demonstrates knowledge of safety policies and procedures by maintaining a safe environment
Exhibits professionalism in appearance, speech, and conduct, and ensures that services are provided in accordance with state and federal regulations, as well as organizational standards
Other duties as assigned.
Patient Access Specialist - Allen Hospital
Oberlin, OH
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
16
Work Shift:
All Work Shifts (United States of America)
Shift/Schedule:
Part Time - Scheduled for 16 Weekly Hours (Two 8 Hour Shifts)
Primary Shift Times - 10pm-6:30am (Availability on 1st or 2nd shift as needed)
Weekend and holiday availability is required
Primary Function/General Purpose of Position
The Spec Patient Access LOR is responsible for performing admitting duties for all patients admitted for services at Mercy Health. They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements. The Spec Patient Access will work within the policies and processes as they are being performed across the entire organization.
Essential Job Functions
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to Mercy Health policies and provide excellent customer service in these interactions with the appropriate level of compassion. Spec Patient Access will be held accountable for point of service goals as assigned.
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
Patient Access staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
The Patient Access staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.
Perform all other duties as assigned including answering the phones at applicable facilities.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
CHAA (Certified Health Access Associate) - National Association of Healthcare Access Management (preferred)
Education
High School Diploma or GED - required
2 Year / Associates Degree - preferred
Combination of post-secondary education and experience in lieu of a degree
Work Experience
1-2 years of patient access experience highly preferred.
Training
Medical terminology or CPT or procedure codes - preferred
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.
May be exposed to human blood and other potentially infectious materials.
May have periods of constant interruptions.
Prolonged periods of working alone.
Skills
Typing
Patient Insurance
Obtaining Insurance Authorizations
Benefits Verification
Financial Acumen
Analyzing data or information
Health Insurance Requirements
Medical Terminology
CPT or Procedure Codes
Attention to detail
Acceptance of authority
Critical thinking
Communication with family members/patients
Teamwork
Conflict resolution
Active listening
Relationship building
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
SS Revenue Cycle - Legacy MH Acute
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a
ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for
Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.