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What is an account manager and customer service manager and how to become one
What general advice would you give to an account manager and customer service manager?
Dr. Uric Dufrene
Professor of Finance, Sanders Chair in Business, Indiana University Southeast
Find ways to meet people. This includes both within the organization and the industry. Think about face-to-face networking, when available, but also be very sensitive and intentional with respect to your online brand. Use the social media tools as a way of maintaining a very professional image and 24/7 virtual networking. Graduates need to think of their name as a brand. That brand will be influenced by your digital footprint, and how one might communicate, both in writing and in a virtual sense (video technologies). With working in a remote environment, the impression that one might develop of you will be based on writings co-workers receive from you (emails, memos, etc.) and your video presence. Graduates need to invest time in developing and enhancing these important skills.
Avg. Salary $34,676
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.64%
Asian 5.28%
Black or African American 9.65%
Hispanic or Latino 19.12%
Unknown 4.73%
White 60.58%
Genderfemale 70.95%
male 29.05%
Age - 48American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 48Stress level is high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
Account manager and customer service manager career paths
Key steps to become an account manager and customer service manager
Explore account manager and customer service manager education requirements
Start to develop specific account manager and customer service manager skills
Skills Percentages Account Management 11.19% Purchase Orders 6.00% Customer Accounts 5.12% Vendor Invoices 5.01% Payroll 4.93% Complete relevant account manager and customer service manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New account manager and customer service managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an account manager and customer service manager based on U.S. Bureau of Labor Statistics data and data from real account manager and customer service manager resumes.Research account manager and customer service manager duties and responsibilities
- Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
- Travele to customer locations to implement ERP software and train end-users.
- Create and maintain the Columbus and Charleston branch websites and Facebook pages.
- Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Apply for account manager and customer service manager jobs
Now it's time to start searching for an account manager and customer service manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
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Average account manager and customer service manager salary
The average account manager and customer service manager salary in the United States is $34,676 per year or $17 per hour. Account manager and customer service manager salaries range between $24,000 and $49,000 per year.
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Account manager and customer service manager reviews
An excellent opportunity to improve your communication and language proficiency as well as researching and analyzing skills.
Assisting others, meeting goals and deadlines, process management, project management
Updated January 8, 2025
