Account manager and customer service manager job description

This position is the primary field customer relations resource, for residential and commercial customers in an assigned territory. The geographic territory assignment will typically include 50,000 to 80,000 accounts, depending on customer density and other pertinent parameters. Incumbents in this position should demonstrate leadership abilities, and will generally be expected to manage select accounts within the territory under some supervision and guidance. The positon requires reactive response to customer and public inquiries, as well as proactive promotion of company marketing programs, products, and information.
ESSENTIAL JOB FUNCTIONS are listed below:


1.) Financial Responsibility - Exhibits ability of understanding rates and tariffs in order to provide billing options/explanations and tariff analysis to meet the customer's needs. Seek additional revenue and growth opportunities. Monitor customer delinquencies to reduce charged-off accounts. Demonstrate ability in preparing billing corrections to remedy inaccurate billings. Maintain accurate reporting records.

2.) Technical Expertise - Possesses intermediate level knowledge and understanding of the distribution electrical system. Provide service reliability and power quality explanations to assigned customers. Demonstrates an understanding of meter technologies and applications.

3.) Energy Management - Assist customers on the effective and economical use of electric energy, including energy management tariffs. Proactively meet with assigned customers and promote products and initiatives that support our company's strategic goals, and provide business related coordination or assistance to assigned customers. Exhibits ability in understanding the company's residential and business energy efficiency programs, and markets them proactively. Work closely with our energy efficiency program managers and the implementation contractors. Attend meetings, seminars, and webinars to enhance knowledge. Participate in company-sponsored marketing opportunities at trade shows and various community events.

4.) Customer Relationship Management - With a moderate level of guidance and direction, serve as the company point of contact for customers in the assigned area, including managing the needs of larger accounts and municipalities. Demonstrates ability to balance the needs of the customer and the company. Practice the customer experience mindset. Be actively engaged in community involvement within the assigned territory. Work primarily with residential and small commercial customers.

5.) Problem Solving and Initiative - Demonstrates ability in developing good problem-solving skills and coordinating concerns and needs between customers and other internal departments. Provide timely investigation, resolution and remediation of customer issues and complaints, with accurate documentation. Maintain compliance within Utility Commission's guidelines. Demonstrates ability to formulate analysis of high bill complaints and provide reasonable explanations to customers. With moderate level of direction, guide customer towards possible solutions, including energy efficient equipment and practices. Assist other departments with resolving access issues. Assist Engineering with coordination of new service requirements, such as load estimation, contract acquisition, and work as liaison between the customer and the company when needed.

6.) Communication Skills ' Must present a professional appearance in representing the company at all times. Demonstrates excellent oral and written communication skills with internal and external customers. Exhibits effective documentation skills and possesses a working knowledge of Microsoft Word and Excel. Demonstrates competency in presentation skills and willingness to assist with facilitating special projects. Gain experience in representing the Company in public forums.
Requirements
BASIC QUALIFICATIONS:

Education requirements are listed below:
Bachelor degree in Business, Communications, Engineering, Management or other Human Relations or Marketing related field, with a minimum of 2 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations, or;
Associate degree in a study listed above with a minimum of 4 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations, or;
HS Diploma or GED with a minimum of 6 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and distribution operations.


OTHER REQUIREMENTS:
1. Must have working knowledge of field activities related to the technical aspects of customer services and electrical distribution operations and construction.
2. Must have excellent communication and problem-solving skills, along with the ability to establish and maintain effective business relationships internally and externally.
3. Must be proficient in Microsoft Office Products.
4. Must possess a current Driver's license
5. Willing to perform on-site investigations in various terrain and weather conditions

Physical demand level is Sedentary

#LI-Hybrid

DIAMOND SUPPORT ACCOUNT MANAGER (I), CUSTOMER SERVICE

ASEA is looking for a talented and enthusiastic Diamond Support Account Manager to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that work hard and play hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.

SUMMARY:

The Diamond Support Account Manager assists top ASEA distributors and customers on inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates.

RESPONSIBILITIES:

* Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
* Provide customers with product and service information.
* Fulfill requests, complete transactions, and enter new customer information into the system accurately.
* Follow up to customer calls and escalate unresolved problems where necessary.
* Answer questions, train, or may be asked to cover for supervisors if needed.
* Update job knowledge by participating in training and educational opportunities.
* Work as an integral part of the call center team.
* Follow all call documentation requirements.
* Other duties as assigned.
* Schedule is Sunday through Thursday. Training is Monday-Friday 9 am - 5 pm.

QUALIFICATIONS:

* High school diploma or equivalent.
* Fluent in business-related English required: Mandarin language a plus
* 2 years' experience in customer service.
* Experience with Direct Sales, or Network Marketing industry strongly preferred.
* Strong communication and organizational skills.
* Able to work independently and be an adapt problem solver.
* Friendly, flexible, dependable, and professional.
* Great attention to detail and ability to multitask.
* Computer literate in Microsoft Office, internet, and CRMs.

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.

Now Hiring!


Customer Service Representative! Hybrid position! Tuesday and Wednesday on-site only. Hours: 8:30-5:30 or 8-5 or 7:30-4:30



Immediate Opportunity on our Customer Service team!

Are your ready to leverage your call center experience in a role that provides
career advancement
and the chance to work along-side a dynamic team of professionals? We are now hiring a
Customer Service Representative
for this long-term contract position with an
amazing company
that offers
good pay and benefits.
If you enjoy people and taking care of customers this might just be the perfect role for you!


Apply today! Get to know RemX and why customer service professionals are 5 times more likely to want to work for us than for the other guys.



"The RemX team is very nice to work with, and I love the flexible scheduling."
Joni, RemX Associate


As a RemX Customer Service Representative We Offer You:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!
• FREE ONLINE skills training

Job Responsibilities

• Client Management
• Answering calls and responding to emails to keep open communication with customers in a timely manner
• Maintaining a thorough understanding of clients service level agreements and key performance indicators
• Writing and submitting proposals to our clients for approval
• Effectively resolve issues that our clients may face and see them through to completion
• Provide reports to the client as often as necessary and as requested through3rd party work order management systems, our internal platform, Excel, and/or email
• Vendor Management- Negotiate with vendors in order to submit proposals to our clients with fair pricing
• Effectively resolve issues that our service providers may have and continue to leave the lines of communication open

Job Requirements


Job Requirements

• 2+ years of previous customer service experience
• Experience working in a fast-paced environment
• Superb multi-tasking skills
• Tech savvy with experience in MS Office and working on multiple screens
• Must be comfortable working primarily over the phone

Find A Job That Works for You!


Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That's why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!