CUSTOMER SVC/DEPT LEADER
Columbus, OH
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page!
Minimum
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Ability to handle stressful situations
* Retail or Customer Service experience
* Promote trust and respect among associates.
* Communicate company, department, and job specific information to associates.
* Collaborate with associates and promote teamwork to help achieve company/store goals.
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
* Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
* Monitor and control supply expenses for the department.
* Manage cash control, sales and cash items and records for the store.
* Manage the scheduling of Front-end associates to provide adequate department coverage.
* Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
* Develop and implement a department business plan to achieve desired results.
* Create and execute sales promotions in partnership with store management.
* Implement the period promotional plan for the department.
* Stay current with present, future, seasonal and special ads.
* Monitor and control expenses for the department.
* Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
* Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
* Plan, organize and supervise the inventory process.
* Train department associates on inventory/stocking and Computer Assisted Ordering.
* Adhere to all food safety regulations and guidelines.
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
* Notify management of customer or employee accidents.
* Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
* Oversee and manage the efficient operations of all functions and activities of the Front-end.
* Adhere to all local, state and federal laws, and company guidelines.
* Assists management in the supervision and coaching of front end associates in the performance of their duties.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
Auto-ApplyCustomer Service Analyst
Columbus, OH
Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual Schools employees and customers with exceptional support and training. All members of the School Support Help Desk Team help facilitate the ability of school-based employees to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support for all school-based staff, corporate staff, and customers, by handling inbound calls to the School Support Help Desk and assisting our staff and customers to evolve their understanding of our program and Education Management Systems. The Part-Time Customer Service Analyst will be responsible for answering inbound calls throughout their 5-hour, daily shift (25 hours/week) which will occur during the normal operating hours of 8:00 am EST - 6:00 pm EST. Calls often require research and follow up to fully resolve the issue. Research is aided by prior experience, Salesforce call flows, Connexus Help, Guides, and other materials. The Part-Time Customer Service Analyst is responsible and held accountable for finding answers to callers' questions and facilitating resolution of an issue. We cover a wide range of issues to be handled, including, but not limited to, Pearson Virtual Schools, school year cycle, data, and school procedures. The Part-Time Customer Service Analyst will take on various other tasks as assigned by Leadership.
**Responsibilities:**
+ Handle inbound calls professionally, accurately, consistently, and efficiently
+ Work to problem solve issues that are called in or assigned, until the issue is resolved
+ Transfer inbound calls to the appropriate staff when applicable
+ Work with IssueAware tickets (those assigned and those created), Salesforce, and other programs as needed to track and resolve issues
+ Develop and maintain an in-depth expertise in Connexus, Pearson Connexus, third party resources, and school year cycle tasks to support teachers and school staff
+ Complete various projects such as meeting presentations or customer service training reviews as defined by Leadership
+ Work collaboratively as a member of the Customer Support team, with schools and other corporate departments such as Instructional Program Development, Connexus Management, Software Development, and Operations Departments
**Qualifications:**
+ Degree in Education, Education Technology, or a related field required - Prior Experience with Pearson Virtual Schools can substitute for this requirement
+ Prior experience working within a Pearson Virtual Schools supported school or program
+ Familiarity with the Learning Management Systems (Pearson Connexus, or GradPoint)
+ Exceptional phone manners and customer-service skills
+ Clear verbal and written communications
+ Effective and consistent interpersonal skills
+ Positive attitude with a customer-focused approach
+ High degree of adaptability and flexibility
+ Commitment to a regular schedule of a 5-hour shift during normal operating hours from 8:00 am EST - 6:00 pm EST following break protocols as outlined by the employee handbook.
+ Demonstrated ability to work well in fast-paced environment
+ Ability to multi-task and respond to change
+ Team player track record and commitment to a group-oriented approach
+ Technologically proficient (especially with Microsoft OS, MS Office, and Google Applications)
+ Help Desk queue agent experience is preferred
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location.
The part-time salary range is between $26,400 - $28,100. This position is not bonus eligible, and information on benefits offered ishere.
Applications will be accepted through 24th December 2025. This window may be extended depending on business needs.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ******************************************.
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** PART\_TIME
**Workplace Type:** Remote
**Req ID:** 21075
\#location
Service Excellence Manager
Columbus, OH
Join Our Dynamic Insurance Team - Unlock Your Potential!
Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential.
NOW HIRING:
✅ Licensed Life & Health Agents
✅ Unlicensed Individuals (We'll guide you through the licensing process!)
We're looking for our next leaders-those who want to build a career or an impactful part-time income stream.
Is This You?
✔ Willing to work hard and commit for long-term success?
✔ Ready to invest in yourself and your business?
✔ Self-motivated and disciplined, even when no one is watching?
✔ Coachable and eager to learn?
✔ Interested in a business that is both recession- and pandemic-proof?
If you answered YES to any of these, keep reading!
Why Choose Us?
💼 Work from anywhere - full-time or part-time, set your own schedule.
💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month.
📈 No cold calling - You'll only assist individuals who have already requested help.
❌ No sales quotas, no pressure, no pushy tactics.
🧑 🏫 World-class training & mentorship - Learn directly from top agents.
🎯 Daily pay from the insurance carriers you work with.
🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary
🏆 Ownership opportunities - Build your own agency (if desired).
🏥 Health insurance available for qualified agents.
🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom.
👉 Apply today and start your journey in financial services!
(
Results may vary. Your success depends on effort, skill, and commitment to training and sales systems.
)
Auto-ApplyBDC - Customer service
Orrville, OH
Serpentini Orrville is looking to ADD a Full or part time BDC Customer Care Specialist to our team! We are just too darn busy and need help! The right candidate will have excellent interpersonal and communication skills.. This position answers incoming service calls, and makes outbound calls, texts and emails to previous customers, recall lists, and other manifest lists in an effort to schedule appointments for our service department team.
$36,000-$60,000 per year!
You will be utilizing, calls, texts, emails
- So grammar and a comfort level with being on the phone is important
ZERO Experience is ok - Great opportunity for a student or someone looking to supplement their full time income. Opportunity for advancement into other departments as our company INSISTS on home grown talent! Benefits
401(k) plan
Paid time off
Opportunities for advancement
Employee discounts
Serrpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCustomer Experience Manager Nights and weekends
Wooster, OH
Store - WOOSTER, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Auto-ApplyLead Customer Service Representative
New Philadelphia, OH
Store 4705433: 317 Tuscarawas Ave, New Philadelphia, Ohio 44663Shift AvailabilityDays - Evenings - Overnight
Job Type
Part time
Lead Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead Customer Service Representative, you will enjoy:
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Flexible Schedules
Weekly Pay
Large, Stable Employer
Fast Career Opportunities
Work With Fun, Motivated People
Task Variety
Paid Comprehensive Training
401K With a Competitive Company Match
Flexible Spending/Health Savings Accounts
Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
Selling products to customers
Providing excellent customer care
Communication and friendly conversation
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Coming up with great ideas to solve problems
Thinking quickly and offering suggestions
Leading a team of employees
Entry level employee supervision
Great if you have:
Retail and customer service experience
Entry level management experience
Sales associate or cashiering experience
High School Diploma or equivalent
Motivation to advance in your career!
Willingness to learn and have fun!
Physical Requirements:
Ability to stand and/or walk for up to 8 hours
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
Occasionally lift and/or carry up to 60 pounds from ground to waist level
Push/pull with arms up to a force of 20 pounds
Bend at the waist with some twisting up to one hour a shift
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
Auto-ApplyNew Store - Customer Experience Greeter
Bainbridge, OH
Customer Experience Greeter
Type: Part-Time | Store Opening in 2026!
Be the First Smile Our Guests See
At Meijer, we believe in
helping people live better lives.
As a family-founded company, we're passionate about making every shopping experience welcoming, safe, and enjoyable for our customers.
As a Customer Experience Greeter, you'll be the friendly first impression that sets the tone for every visit. You'll warmly greet guests entering and exiting the store, promote safety and awareness through positive interactions, and help ensure a smooth, comfortable shopping environment.
This is the perfect role for someone who loves connecting with people and creating meaningful moments - every single day.
What You'll Do
Greet and engage customers as they enter and exit the store, ensuring a welcoming experience.
Promote safety and awareness by maintaining an active presence near store entrances and exits.
Assist guests with questions, directions, and general inquiries.
Respond quickly and professionally to alerts or customer concerns.
Use technology to document basic safety or service-related incidents.
Partner with store leadership and the asset protection team to maintain a secure, positive shopping environment.
Identify and report any unsafe conditions or activities promptly.
What You'll Bring
High school diploma or equivalent.
Friendly, outgoing personality and a genuine interest in helping others.
Strong communication and observation skills.
Ability to stay active and alert for long periods of time.
Experience in customer service or retail preferred.
Confidence to engage with guests in a professional and courteous manner.
Why You'll Love Working Here
We take care of our team because we know
you're the heart of our success.
Benefits include:
Weekly pay & team member discounts
Paid time off & paid family leave
Tuition Assistance
401(k) with company contribution
Medical, dental & vision insurance
Wellness, childcare, and adoption assistance programs
Career growth and development opportunities
Our Culture - “Meijer Starts with Me.”
Since 1934, Meijer has stood for more than groceries - it's stood for
community.
We proudly donate 6% of our profits to local charities each year, sponsor events, and support the neighborhoods where our team members live and work.
Join Our Family
If you love making people feel welcome, value community, and want to help create safe, positive experiences for every guest, we'd love to welcome you.
Apply today and help make Meijer a place where every guest feels at home.
Lead Customer Service Representative - Akron-Medina Veterinary Hospital
Medina, OH
Practice
Akron-Medina Veterinary Hospital and Pet Resort has served the greater Akron areas of Medina, Copley, and Fairlawn since 1965. We are an animal hospital in Medina, OH, that specializes in full-service, quality, small animal care.
More about the Role
Reporting into the Practice Manager, the Lead Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the Lead CSR performs practice administrative tasks such as record maintenance and appointment tracking. The Lead CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The Lead CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Along with typical CSR duties, the Lead CSR will be responsible for managing the practice's social media pages (Facebook and Instagram), manage the practice's online pharmacy, and supervise/manage the lobby and fellow CSRs. The Lead CSR must be comfortable creating and implementing employee schedules.
The ideal candidate will have a minimum of 2 years veterinary receptionist experience and/or management experience. A basic understanding of veterinary PIMs systems is a must.
Competencies
Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Manage social media pages (Facebook and Instagram)
Manage online pharmacy
Create and implement employee schedules
Supervise and manage fellow CSR employees
Requirements/Qualifications
Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
2 years of veterinary reception experience
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range USD $19.00 - USD $21.00 /Hr.
Auto-ApplyEntry-Level customer service
Canton, OH
Competitive earnings to start Full-time and Part-time hours.
Against All Odds Distributing Inc. has a few openings for those willing to learn and looking to develop resume building skills along the way.
If you are a dependable team player who is ready for a challenge, we want you!
In this role, you will learn: Customer Relations Marketing and Sales Leadership Professional Communications Goal Setting Time Management.
Our Leadership team will provide hands-on product training and continuous mentoring to help ensure your success.
Long term career opportunities are available based on performance.
Ultimately, Against All Odds Distributing Inc. is looking for career minded individuals, but this is also a great opportunity for those looking to immediately improve upon their professional and financial situation.
Essential Duties and Responsibilities: Provide top-notch customer service with current and prospective customers Promote brand awareness for a global, 100+ year old brand Secure recommendations, sales and follow-ups Develop and maintain product knowledge on new and evolving equipment Demonstrate product while referencing features and emphasizing benefits Quote prices and credit terms and prepare contracts for orders obtained during the sales process Build sustainable client relations built on integrity and trust.
Vacations, Awards.
Account Manager - State Farm Agent Team Member
Columbus, OH
Job DescriptionBenefits:
Licensing Paid
Salary Plus Commission
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Were excited to be approaching our 10-year anniversary this December! Our close-knit team is made up of 5 full-time and 1 part-time team members, and we treat each other like family. With a strong team spirit, we work toward shared goals while keeping things light and funmixing professionalism with plenty of camaraderie along the way.
We offer a retirement plan with match, paid time off, a benefits allotment, and ongoing promotions with rewards like cash, extra time off, or items from a team members wish list. I bring 20 years of State Farm experience (including time as a team member myself) and a Bachelors in Business Administration from Elon University, with a focus on Management. Our office is laid back but drivenwe push hard for results while keeping a positive, supportive vibe.
ROLE DESCRIPTION:
As Account Manager - State Farm Agent Team Member for Beau Burton - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Develop and maintain client relationships to drive retention and growth.
Conduct policy reviews and provide recommendations to clients.
Oversee the resolution of complex customer issues.
Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.
QUALIFICATIONS:
Experience in insurance sales or account management preferred.
Strong leadership and interpersonal skills.
Proven track record of meeting sales targets.
Willingness to engage in sales conversations.
Customer Service Lead - Part-Time
Hilliard, OH
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
**Key Responsibilities:**
+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
+ Coordinate meal and break periods and monitor schedule adherence.
**Requirements:**
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
**Come join our team. You're going to like it here!**
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
**Base Pay:** **$14.00 per hour** **-** **$14.00 per hour**
**Location** 01138 - Hilliard
**Posting Number** P1-1076676-3
**Address** 1760 Hilliard Rome Rd
**Zip Code** 43026
**Position Type** Regular Part-Time
**Career Site Category** Store Associate
**Position Category** Retail Store
**Base Pay** $14.00 - $14.00 per hour
Senior Account Manager-Specialty Equipment Services Division
Cincinnati, OH
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Who we are:
In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment. Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experience.
*****************************************************************************************************
The job title and salary will be dependent upon the successful applicants' level of experience.
Your Role: Senior Account Manager
We seek a motivated individual with an entrepreneurial spirit who has a proven track record in client retention, strategic account management, and portfolio growth.
Key Responsibilities:
Serve as the primary point of contact for Great American's business unit, conducting regular face-to-face client visits and ongoing calls to strengthen partnerships, identify opportunities, and stay current on business trends.
Develop customized plans to optimize client programs through data analysis on a monthly, quarterly, and yearly basis.
Lead the strategy and execution for Great American's top clients' programs, driving the entire relationship with C-Suite executives to understand company needs and vision.
Collaborate with internal teams across contact center integration, accounting, marketing, and sales to foster growth for both clients and Great American.
Utilize your industry expertise to gain buy-in from decision-makers and create long-term value.
Attend industry events to expand your knowledge, network with partners and clients, and uncover business needs.
Participates in preparing materials for new prospect marketing presentations and capabilities presentations.
Ideal Candidate Profile:
Growth Mindset: Eager to seek information, feedback, and coaching, and able to approach issues with curiosity and understanding.
Relationship Builder: Skilled in creating win-win partnerships, with a strong understanding of give and take.
Problem Solver: Capable of independently resolving complex issues and achieving results.
Prolific Communicator: Possess outstanding written, verbal, and non-verbal communication skills.
Results-Oriented: Consistently tracks and measures achievements to ensure continuous success.
Adaptable: Thrives in a constantly evolving environment and be a change agent.
Agile Learner/Tech Literate: Quick to understand complex processes and adopt new technologies.
Sound Judgment: Makes well-informed decisions confidently.
Qualifications:
Bachelor's degree generally preferred.
Generally 3 - 4 years of Account / Relationship Management experience
Finance, Leasing, or Commercial Insurance experience and/or knowledge is a plus.
Ability to travel 25-35% of the time throughout the US and Canada.
Why Join Us?
At Great American Insurance Group, your career will flourish. You'll be part of a team that values innovation, collaboration, and growth. We provide the tools and support to help you thrive professionally.
Join us and be part of something great. Apply today!
Business Unit:
Specialty Equipment
Benefits:
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.
Auto-ApplyFULL TIME CUSTOMER SERVICE MANAGER
Cincinnati, OH
Store - CIN-WESTERN HILLS, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of class and in-store events in accordance with Company programs
* Lead the omnichannel processes
* Manage and execute shrink and safety programs
* Assist with cash reconciliation and bank deposits
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
* Assist with the onboarding of new Team Members
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
* Acknowledge customers, help locate the product and provide solutions
* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross train in Custom Framing selling and production
* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
* Retail management experience preferred
Physical Requirements
Work Environment
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
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Auto-ApplyCustomer Service Supervisor - Niles
Niles, OH
CUSTOMER SERVICE SUPERVISOR:
About Us
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.
Job Summary
We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Niles, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.
Responsibilities
Supervise and train customer service representatives to ensure excellent service standards.
Handle customer inquiries, complaints, and escalations with professionalism and empathy.
Oversee cash register operations, including transaction accuracy and cash handling procedures.
Maintain a clean, organized, and welcoming sales floor and checkout area.
Assist with scheduling and coordinating staff to meet store needs.
Collaborate with management to achieve sales and operational goals.
Ensure compliance with store policies and safety standards.
Qualifications
Proven leadership skills with the ability to motivate and guide a team.
Excellent interpersonal and communication skills.
Ability to stand for extended periods and lift up to 20 pounds.
Reliable with a strong commitment to punctuality and consistent attendance.
No criminal background that would be incompatible with a retail environment (background check required).
Proficiency in basic math and cash handling.
Previous supervisory experience in retail or customer service is preferred but not required.
We Welcome
Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role.
Schedule & Availability
Part-time position with flexible hours based on store needs. Possibility of full-time in the future.
Storeoperates7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM.
Must be available to work weekends and evenings as scheduled.
How to Apply
Interested candidates can apply in person at the store in Niles or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application.
Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyPest Service Manager - AF
Middleburg Heights, OH
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.
Key Performance Indicators
* Customer Satisfaction & Retention
* Technician Retention
* Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)
* Team Safety Performance
* Route Completion
* Branch Schedule Efficiency
* Sales Growth
* Service Cost Control (fleet maintenance, materials & supplies, hourly time management)
Principal Duties and Responsibilities
* Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
* Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
* Review and evaluate ongoing technician performance (via ride-a-longs and audits)
* Respond diligently and compassionately to customer concerns
* Ensure overall service quality to maximize customer retention
* Fill in periodically on customer appointments to help close any temporary staffing gaps
* Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
* Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
* Monitor and maintain inventory levels of pest / termite control and home services products
CANDIDATE SUMMARY
Required Qualifications
Knowledge, Skills & Abilities
* Adept at problem solving and identifying practical solutions
* Ability to effectively lead and motivate others
* Good aptitude for basic/intermediate math, for calculations related to sales/service
* Strong communication skills (verbal, written, presenting)
* Ability to build rapport easily and establish trust with customers and employees
Minimum Education Level/Certifications
* High school diploma (or GED)
* Maintain licenses/certificates as required by federal, state, and/or local regulations
* Maintain valid driver's license
Physical Demands/Environmental Conditions
* Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
* Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
* Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
* Going up and down stairs, ladders, scaffolding, ramps, and poles
* Operating a motor vehicle safely
* Ensuring vehicle and other equipment is maintained and kept clean
* Wearing personal protective equipment, including OSHA-compliant respirators
* Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm's reach
* Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
* Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
Travel Requirement
Travel up to 100% of time within assigned territory(s)
Base Pay Range
Yearly: $56,000.00 - $91,000.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
* Multiple avenues to grow your career
* Training and development programs available
* Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
* Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
* Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
* 401(k) retirement plan with company-matching contributions
Work-Life Balance
* Vacation days & sick days
* Company-paid holidays & floating holidays
* A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
Field Services Mgr (RFSM)
Strongsville, OH
The role of the Regional Field Service Manager (RFSM) is to facilitate the control of geographically dispersed assets, personnel and activities of the Corporation within a defined region. The RFSM is responsible for all field operations within an assigned geographic zone. He/She must possess the ability to develop and promote a strong team attitude among a decentralized technical staff as well as the ability to produce satisfactory results under pressure. Must be skilled at making sound business decisions while balancing human issues and financial controls with demanding client expectations. Must be able to think strategically and make rapid but sound business decisions.
Acts as customer liaison for the Director of FS in dealing with customer complaints, promoting a positive Company image and assuring customer satisfaction. The RFSM must have the ability to budget for fiscal operations as well as to communicate corporate objectives and values to all personnel within the region. Above all, the Regional Manager must be results driven and people focused.
Primary Duties and Responsibilities:
Operational Management:
Oversee day-to-day operations across a large region.
Maintain sound business practices and assure quality customer service delivery within the region.
Ability to meet MBO's based on Customer SLA agreements for assigned area.
Develop and maintain a strategic business plan for the district including employee development and regular/consistent staff evaluations.
Nurture, develop and monitor good working relations between field personnel and support operations departments and staff.
Ensure all corporate policies and procedures are understood and that two way communication is maintained at all times.
Team Leadership:
Develop an enthusiastic team attitude and positive company image among all team members within the region.
Provide leadership coaching, employee development, nurturing/counseling and training for technicians.
Travel as necessary to maintain close personal working relationships with team.
Customer Service:
Maintain excellent customer communications including frequent customer visits and contacts.
Attend customer calls and represent Acuative Field Service promoting a positive company image and assuring customer satisfaction.
Performance Management:
Perform performance reviews and facilitate employee performance improvement of direct reports and insure all employees with the district receive fair and appropriate periodic reviews.
Hire, terminate and administer employee discipline in accordance with company Policy and Procedures.
Primary Internal and External Contacts:
Internal - Corporate leadership, corporate officers and directors, departmental heads and support staff as well as other members of the field leadership team.
External - Clients, customers, service providers and corporate strategic partners.
Compliance and Risk Management
Ensure adherence to all relevant safety, regulatory, and compliance standards within the region and industry.
Proactively identify and mitigate potential risks.
Minimum Qualifications:
Bachelor's degree or equivalent business/industry management experience.
6 years collateral experience managing in a Logistics or in a fast paced 24x7x365 Customer Field Service environment.
Excellent human leadership skills as well as excellent verbal and written communications ability.
Ability to balance stringent customer expectations with human factors in maintaining employee morale.
Understanding of the budget process and, Profit and Loss statement.
The proven ability to formulate and implement budget and business plans.
The proven ability to achieve results through people.
Experience with developing and delivering customer presentations.
Preferred Qualifications:
Verifiable track record of progressive advancement in the technical services industry.
A technical degree or equivalent collateral technical experience in either IT, telecommunications or satellite.
Physical Demands:
Availability to take escalation calls 24/7.
Availability to travel.
Ability and willingness to work long hours and extended work weeks as required.
The Benefits of working with Acuative
Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.
Comprehensive benefits plan including:
Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required.
Dental coverage has preventative services covered at 100%.
Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts.
Flexible spending, Dependent Care and Healthcare savings accounts with company contribution.
Long-Term Disability - Provides financial protection for you after 180 consecutive days of disability
Basic Term Life & AD&D Insurance provided by Acuative
Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave.
Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization.
Service Award Program - Acuative has established a program for recognizing the significant anniversary dates of service by employee's as a way of saying thank you for hard work and dedication.
401(K) Plan with company match opportunity
Employee referral program - Referring employee is eligible for the award in the amount of $250.
Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives.
Acuative Corporation
For more than 40 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks.
Acuative's Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.
Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing.
Acuative's Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.
Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it's helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative's WAN architecture and engineering experts are there to help with robust and scalable designs.
We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks.
We hope you consider joining your talent with our team.
NOTE: The above is intended as a general non-exhaustive description of an Acuative position as of the date written. It does not prescribe or restrict the duties and responsibilities that may be assigned or reassigned to this position at any time.
Auto-ApplyLead Customer Service Representative - Akron-Medina Veterinary Hospital
Medina, OH
Practice
Akron-Medina Veterinary Hospital and Pet Resort has served the greater Akron areas of Medina, Copley, and Fairlawn since 1965. We are an animal hospital in Medina, OH, that specializes in full-service, quality, small animal care.
More about the Role
Reporting into the Practice Manager, the Lead Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the Lead CSR performs practice administrative tasks such as record maintenance and appointment tracking. The Lead CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The Lead CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Along with typical CSR duties, the Lead CSR will be responsible for managing the practice's social media pages (Facebook and Instagram), manage the practice's online pharmacy, and supervise/manage the lobby and fellow CSRs. The Lead CSR must be comfortable creating and implementing employee schedules.
The ideal candidate will have a minimum of 2 years veterinary receptionist experience and/or management experience. A basic understanding of veterinary PIMs systems is a must.
Competencies
Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Manage social media pages (Facebook and Instagram)
Manage online pharmacy
Create and implement employee schedules
Supervise and manage fellow CSR employees
Requirements/Qualifications
Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
2 years of veterinary reception experience
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range USD $19.00 - USD $21.00 /Hr.
Auto-ApplyRV SERVICE MANAGER
Madison, OH
Family owned RV dealer group looking for a Service Manager to join our growing team.
Meet daily with team to review daily goals
Review all documents and reports
Review warranty claims
Training of technicians and adviosrs in proper procedure and process
Perform reviews of employee performance
Make sure repairs meet customer expectations
Make sure preps and sold units are ready for customer pick up
Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints.
Maintains schedules for all technicians in order to determine availability and shop capacity
Requirements
Responsibilities:
Managing a service team of 10-15 full time and part time employees
Coordinate scheduling of incoming service jobs
Manage weekly reports and billing
Work with manufactures to further benefit the company
File warranty claims and service orders
Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
Experience in the marine/RV industry is preferred, but not required
Must be able to work weekends
Must be extremely detail oriented
Must be able to work in a fast-paced environment
Must have great customer service
Account Manager - State Farm Agent Team Member
Dayton, OH
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Ive been a State Farm agent since July 2000 and lead a close-knit team that includes three full-time licensed agents, along with my wife, who is also fully licensed and works part-time in the agency. Ive lived in this area most of my life and earned my degree in finance from the University of Dayton, which helps guide the thoughtful, detail-oriented approach we take with our customers. Our office is highly customer-focused, with integrity and accuracy at the center of everything we do. Giving back matters to us as well we volunteer as a team at least once per quarter and participate in community events throughout the year.
We take pride in investing in our team by offering a matching retirement plan, life and disability insurance, contributing up to 50% of health insurance premiums, commissions and bonus opportunities, logoed apparel, and paid training both in-house and through outside providers. We also celebrate our team through monthly meals, recognition, birthdays, work anniversaries, and increasing PTO each year. I care deeply about my team and want them to enjoy coming to work every day, and for the right person, this is a place where youll feel supported, valued, and part of something that truly lasts.
ROLE DESCRIPTION:
As Account Manager - State Farm Agent Team Member for Eric Evans - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Develop and maintain customer relationships to drive retention and growth.
Conduct policy reviews and provide recommendations to customers.
Oversee the resolution of complex customer issues.
Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.
QUALIFICATIONS:
Experience in insurance sales or account management preferred.
Leadership and interpersonal skills.
Proven track record of meeting sales targets.
Willingness to engage in sales conversations.
Chick-fil-A Beavercreek Customer Service Team
Dayton, OH
Job DescriptionChick-fil-A of Beavercreek is looking for Team Members who excel at Customer Service to work in a fast paced, high-energy environment and provide outstanding customer service. We offer competitive wages for both Part-Time OR Full-Time and promise to provide a fun and healthy work environment.
We are always looking for great people to staff our two locations, both inside the Fairfield Commons Mall and our freestanding location on North Fairfield Road. Not only are we one of the top Chick-fil-As in the whole country, but we also like to grow our Team Members for their work at Chick-fil-A and beyond. We are experiencing amazing growth, so we are bringing in the best people the industry has to offer... thats YOU!
Our Customer Service team members are responsible for providing an exceptional dining experience for everyone they serve. We will provide all the necessary training for you to excel at your role, but also learn special skills to establish a great guest connection. A cheerful attitude, along with a desire to get things done as a Team, is key to success.
Benefits include:
Competitive wages
Flexible hours
Closed EVERY Sunday
Free break food while working
Free online college degrees through Point University
Scholarship program in place
Available health, dental and vision insurance / 401k (for FT)
Leadership opportunities available
Excellent training / no experience necessary
We are looking for applicants who exhibit the following qualities:
Hard working
Focused
Team player
Passionate
Initiator
Dependable
Ability to multi-task
Chick-fil-A of Beavercreek promises to provide an environment that promotes community and friendships, respect, growth opportunities, and feedback. In return, our team members promise to work with a heart of service, ownership, integrity and with a growth mindset. These are the core values our business thrives on and strives to illustrate in our daily interactions.
Service: Kindness, Generosity, Willingness, Friendliness, Hands and Feet
Ownership: Attentive, Aware, Proactive, Productive, Responsible
Integrity: Character, Honesty, Principled, Honorable, Dependable
Learning: Inventive, Curious, Teachable, Disciplined, Intentional
Chick-fil-A of Beavercreek is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other protected class.
keywords: FOH, cashier, customer service, hospitality, server, host, carry out