Account manager jobs in Concord, NC - 1,152 jobs

Business Development Manager - Residential Construction The Specialized Recruiting Group is partnered with a respected residential construction firm in Charlotte, NC seeking a Business Development Manager to drive growth across their drywall, paint, and plumbing divisions. This is an excellent opportunity for a polished relationship-builder with strong construction industry experience and a passion for expanding territory and client partnerships. About the Role The Business Development Manager will own the full sales cycle-from identifying new builder opportunities to closing contracts and guiding successful handoff to operations. This individual will be the face of the company for new residential and custom homebuilder clients, helping strengthen market presence and elevate the client experience. Key Responsibilities Manage the entire sales process from lead generation through close. Serve as the primary contact for new residential and custom builder clients. Build and maintain strong relationships with production and custom builders. Identify new market opportunities and actively pursue new builder accounts. Develop and execute a territory growth strategy with Sales leadership. Communicate pipeline activity, revenue forecasts, and progress updates. Partner with estimating, operations, and field teams to ensure seamless project transitions. Maintain a healthy, accurate CRM pipeline and track all sales activities. Monitor competitor activity, pricing, and market trends. Represent the company at builder associations, community events, and industry functions. Support cross-functional communication to ensure consistent service delivery. Meet or exceed goals for revenue growth, gross profit, and new business. What Success Looks Like Achieves targets for revenue, profitability, and new client acquisition. Maintains excellent communication with internal teams and clients. Demonstrates strong analytical skills using financial and performance metrics. Thrives in a fast-paced, growth-focused environment. Maintains a strong presence in the field and within the builder community. Represents the organization professionally and positively at all times. Qualifications Bachelor's degree in Business or related field preferred. 5+ years in sales, account management, or business development. Residential construction experience highly preferred. CRM and Sage experience a plus. Proficiency in Microsoft Office Suite. Valid driver's license and local travel required. Physical & Work Requirements Ability to remain productive in a primarily office-based, desk-focused role (approx. 75%). Ability to navigate stairs and multi-level work areas as needed. Occasional travel to job sites, builder offices, and industry events. Ability to lift up to 15 lbs. If you're a growth-minded sales professional with strong builder relationships and a passion for residential construction, we'd love to connect!

Senior Account Executive At Acera Surgical we are transforming the landscape of healing. Our products treat a wide variety of medical conditions, allowing patients to live life better, faster. We are driven by innovation, seeking better ways to solve today's most complex healthcare issues. Our products offer solutions for treating difficult to heal chronic wounds, traumatic wounds, surgical wounds, thermal injuries and much more. We are actively engaged in high quality research to further indications, expand into adjacent markets and realize the promise of synthetic regeneration. The Senior Account Executive role promotes and sells company products within a defined geographic territory by developing new accounts and expanding usage of company products within current accounts. RESPONSIBILITIES • Promotes products by scheduling sales calls to meet with current and potential customers (both surgeon and hospital) to meet or exceed revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis. • Develops and implements sales strategies by determining needs (e.g., clinical, economic, etc.) of existing and potential accounts to effectively sell the company's products in the OR. • Creates action plans (i.e., weekly, quarterly, monthly) for territory by analyzing contract access, sales figures and reports towards identifying trends and opportunities within territory. • Experience in navigating and excelling in the OR to provide product support to surgeons and hospital personnel. Specific subspecialties of focus are: Lower Extremity, Plastics, Vascular, and Ortho Trauma and Ortho Oncology. • Target events and opportunities to engage multiple surgeons within a specialty with various corporate resources available. • Demonstrates a customer first mentality in approach to customer and patient satisfaction by delivering a consistently high level of customer service. • Responds to customer needs regarding products and services by delivering creative solutions in a timely and compliant manner. • Builds and maintains meaningful relationships with decision makers throughout all sites of care to create long term customers. • Educates customers on the safe and effective use of company products by delivering presentations and demonstrations using a variety of formats and platforms. • Develop and maintain a collaborative relationship with the company's national accounts and reimbursement teams to ensure effective support is provided to physicians and accounts prescribing our products and their billing departments. • Provide accurate and timely reporting and tracking of sales activities, product inventory, and territory sales forecasts. • Maintain awareness of industry trends and competitive activities while demonstrating a keen knowledge of the local market. • Collaborate with direct reporting manager to determine the necessary resources needed to achieve sales objectives for all clients. • Tradeshow support and helping to drive attendance with surgeons from respective territory. Education/Experience: • B.A or B.S (or equivalent) required • 5+ years in medical device or pharmaceutical outside sales • OR sales experience Work Environment : • Position is field based with travel 80-90% of time within assigned territory. • When at customer site, must follow appropriate dress code and adhere to credentialing and registration requirements, which typically includes vaccination requirements. • Must be physically capable of standing for long hours in the Operating Room during cases. ABOUT ACERA SURGICAL Born from research and bold patient-focused innovation, Acera Surgical, Inc. is a growing bioscience device company commercializing a portfolio of synthetic hybrid-scale fiber scaffolds for regenerative medical applications. Acera Surgical is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The company offers competitive benefits, including medical, dental and vision insurance, paid time off, 401(k), basic and supplemental life and AD&D, employee assistance program and more. Learn more at *************************** .

Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts. ESSENTIAL DUTIES AND RESPONSIBILITIES Supports Producer in developing new business opportunities for existing clients and prospects; Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer; Analyzes and compares current exposures and develops renewal or new business specifications for marketing; Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy; Reviews and summarizes marketing results and prepares proposals; Finalizes proposals and presentations in coordination with Producer; Binds insurance coverage and prepares binders and/or delegate certificates issuance; Reviews policies for accuracy and review contracts; Prepares summaries and/or schedules of coverage for clients; Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections; Participates in the claims process as directed by management, including claim submission, follow-up and overall communication; Provides technical guidance to staff assisting with client needs or procedural issues; Notifies brokers of pertinent information related to client retention; Meets with clients as needed or directed by Producer; Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date; Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information); Other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE Associate's Degree or equivalent combination of education and experience Six (6) or more years related work experience Valid Insurance License Must continue to meet Continuing Education requirements for license renewal SKILLS Proficient in Microsoft Office Suite Excellent verbal and written communication skills Excellent customer service skills, including telephone and listening skills Good leadership, problem solving and time management skills Ability to work within a team and to foster teamwork#LI-CP1 #LI-Remote

WHO WE ARE Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit ******************** At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong relationships. Thats why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team. Join us for career advancement, innovative solutions, and a supportive environment focused on your success. WHAT WE'RE HIRING FOR Apex is looking for competitive, and self-motivated professionals! This is an excellent opportunity for those aiming to achieve significant earnings and advancement based on performance rather than tenure. As an Account Manager, you will be responsible for presenting our solutions and services to clients and assisting them in overcoming their business challenges. To ensure you are set up for success we provide a training program designed to educate you on Apex and our clients. In this role you will: Cultivate and maintain existing client relationships. Identify and pursue new business opportunities through prospecting and cold calling. Set up and conduct in-person meetings with key decision makers. Collaborate with industry and solution leaders to develop strategies to service accounts. Assist in drafting contracts and proposals for client solutions. Achieve sales performance goals. JOB REQUIREMENTS: We're looking for motivated candidates eager to excel in a sales role and possess the following qualities: Bachelor's degree preferred 1+ years of experience in a sales development or sales internship role Experience cold-calling and prospecting Excel as a results driven and process-oriented professional Proven ability to build and maintain strong professional relationships through lunch meetings and on-site visits Demonstrated ability to manage multiple tasks and deliverables simultaneously, showcasing exceptional organizational skills Manage and set priorities to achieve goals based on business needs This position will be a hybrid role and requires at least 3 days in-office per week OUR COMPREHENSIVE BENEFITS: Competitive Salary with commission opportunities. Health, Dental and Vision Insurance Health Savings Accounts (HSA) with Employer Contribution Flexible Spending Accounts Long and Short-Term Disability Life Insurance Voluntary Benefits Employee Assistance Program Paid Parental Leave Wellness Incentives Vacation and Holiday Pay 401(k) Retirement Plan with Employer Match Employee Stock Purchase Training and Advancement opportunities Tuition Reimbursement Birthdays Off Philanthropic Opportunities Referral Program Partial Gym Membership Paid Team Building Events Discount Programs Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected]. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected]. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected]. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].

Artech is currently looking to hire an Account Manager to join our expanding team in Charlotte, NC to support our industry's rapidly changing short and long term initiatives and staffing requirements. We are looking for individuals with a proven work ethic who are self-starters, competitive and team-oriented, of high moral character, and are driven towards the achievement of their personal and professional goals. Job Description: Gain market share at our client(s) by increasing headcount, revenue, and gross margins. Meet with client Hiring Managers on a daily basis to develop lasting relationships Mananging the client relationship, pre-sales, post-sales, and technical assistance. Developing and implementing sales strategies. Establish relationships with client decision makers. Secure new business opportunities. Building a sales pipeline for the account(s). Management of SLAs set by the client, and track and measure progress. Effectively manage and prioritize a high volume of requisitions Work closely with the technical recruiting team to clearly communicate client requirements ensuring the successful identification of candidates. Skills & Experience Required: Bachelor's Degree required 1-3 years experience in a fast-paced IT Staffing experience OR Prior experience as account manager or service delivery for a large staffing firms directly servicing clients Key Competencies Customer/Client service Influence/Persuasion Communication (Verbal & written) Presentation skills Networking skills Organization & Time Management skills Artech LLC is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. Want to read more about Artech? Click to visit our website or click on the following links to read what others are saying about us: , , , , , , , , , and ." Connect with Artech through Social Media Learn more about our company including the latest events at Artech, new job opportunities, jobseeker tips, and more. Follow us on , , , , and .

Workplace type: Hybrid model Travel: Local travel required 60-75% Industry: Pediatric & Behavioral Health Services Reports To: Director of Market Strategy Are you a natural connector with a talent for opening doors and building meaningful partnerships? We are seeking a driven, field-oriented professional to spearhead growth initiatives and expand regional awareness of transformative health services for children. This role empowers a dedicated connector to drive impactful partnerships, expanding the reach of vital services and transforming lives through enhanced care access. About the Role: In this high-impact, growth-focused position, you will serve as the frontline ambassador for a leading provider of behavioral health services. You will spearhead growth initiatives in the region by building and maintaining collaborative partnerships with key stakeholders, including educational institutions, medical professionals, therapeutic providers, and community healthcare organizations. This role is perfect for someone who thrives in the field, enjoys measurable results, and is fueled by mission-based work. Key Responsibilities: Foster lasting connections with strategic partners across pediatric healthcare, education, therapy services, and community organizations to drive collaborative opportunities. Engage in regular in-person outreach, spending approximately 3-4 days per week meeting with potential referral sources, delivering informational materials, and nurturing key relationships to promote services. Develop and implement a targeted community engagement plan, encompassing strategic visit scheduling, referral monitoring, and performance metrics to measure conversion success. Orchestrate cross-functional collaboration between clinical, intake, and recruitment teams to align referral processes and optimize service coordination. Maintain accurate CRM records, document market insights, and provide regular updates to leadership. Design and execute educational events, including lunch-and-learns, regional conferences, and community outreach presentations, to promote visibility and drive referrals. Help design and refine a scalable referral expansion plan that drives consistent growth and can be uniformly applied nationwide. What You Bring: 2+ years of outside sales, referral development, or community outreach experience in healthcare, behavioral health, education, or a related field. Strong communication and interpersonal skills - you thrive on face-to-face engagement and relationship-building. Self-motivated, organized, and goal-oriented with a hunter's mindset. Proficiency in utilizing CRM platforms and analyzing outreach performance data to inform strategic decisions. Knowledge of local healthcare systems and pediatric services is highly desirable. A passion for making a difference in the lives of children and families through increased access to care. Why Join Us: Meaningful Impact: Each referral brings life-changing services closer to a child in need. Growth Opportunity: Be a foundational part of a rapidly expanding organization with career pathing for high performers. Supportive Culture: Join a collaborative team focused on impact, not bureaucracy. Competitive Compensation: Includes base salary, performance bonus, comprehensive health benefits, 401(k) with match, and generous PTO. About Blue Signal: Blue Signal is an award-winning, executive search firm specializing in sales & business development recruiting. We have a strong track record of finding top-performing talent in areas such as sales leadership, account management, and business development strategy. Learn more at bit.ly/3NNY1wM

Job Title Account Manager Client Company/Dept. Name City of Charlotte, NC Address City Name Charlotte State Name NC-North Carolina Zip Code If others (Address) Duration of the project Project Start Date Nov-25 Project End Date Three years Due date for Resume submission 26th September 2025 No. of Openings 1 No. of Maximum Submissions 1 Job Description Oversee requisition intake, candidate submissions, and placement processes to ensure timeliness and quality. Monitor compliance with client-specific onboarding, safety, and training requirements. Coordinate with recruiters and operations teams to align delivery against staffing forecasts. Track key performance indicators (time-to-fill, fill rate, attrition, invoice accuracy). Prepare and deliver monthly and quarterly performance reports. Identify service gaps and implement corrective action plans when needed. Skill set info Proven ability to manage large accounts or multi-department clients. Strong understanding of staffing operations, ATS platforms (JobDiva preferred), and reporting tools. Excellent communication, problem-solving, and relationship management skills. Ability to manage multiple priorities in a fast-paced environment. Proven leadership experience with cross-functional teams preferred. Skilled in Client relationship management, Data analysis and reporting, Conflict resolution and negotiation, Team leadership and staff development, Strong organizational and multitasking ability Education Educational Qualifications: Bachelor's degree in Business Administration, Communications, or a related field. Certifications (if required) Documentation Required for submission Resume Work Hours General Account Manager Name (Proposal Team) Work authorization required US Citizen & GC Relocation is accepted No Remote work No Additional Notes if any Hybrid role

About this role: Our New Business Account Executive, LE GBS teams play a critical role in expanding Gartner's presence across the global market. Gartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission critical priorities, then uncovering opportunities to deliver client-value through the lens of the industry in which they operate. Gartner Business Developers own and drive the full sales cycle, from identifying prospects to closure. They then transition new clients to the account management team for ongoing value delivery. Our Business Development teams are relentless about building trust-based, value add relationships with clients, delivering long-term client value, and building their book of business over time. Business developers are results driven, client committed, and highly collaborative. Business Developers will be given a territory of Large Enterprise prospects, which may be completely new prospects with no existing spend or could be clients within other Gartner areas. In our GBS Large Enterprise segment, Business Developers work with prospects with +$1bil in annual revenue. What you will do: Seek out and drive new business opportunities with new-to-Gartner organizations across your territory, from initial client outreach to close, targeting Large Enterprise organizations. Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, through to the transition of new clients to the account management team. Continually build a pipeline of high-quality opportunities to deliver against your sales metrics ensuring KPI's are met. Align the right combination of insight, guidance, and practical tools to bring value to the partnership. Quota responsibility for your assigned territory. Manage complex high-revenue sales across matrix and diverse business environments. Own forecasting and account planning on a monthly/quarterly/annual basis. What you will need: 5+ years' B2B sales experience, preferably within complex, intangible sales environments. Business development or new-client acquisition experience in a selling role highly desired. Experience selling to and/or influencing C-Level Executives. Proven track record meeting and exceeding sales targets. Proven ability to precisely manage and forecast a complex sale process. Willingness to conduct travel as needed. Bachelor's degree desired Progression within Business Development Executive Roles: Gartner offers a lifetime of opportunities driven by our growth. How far you go is driven by your passion and performance. Gartner has a promote from within culture and limitless opportunities for progression. Gartner leaders embrace this culture and are focused on helping associates achieve success in current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership. Typical internal promotions include: Business Development Director Team Lead Sales Manager Most of our Sales Managers and Team Leads are hired internally as part of our progression path. What you will get: Competitive salary, generous paid time off policy, charity match program, and more! Uncapped commission structure World-class sales training programs and skill development programs Annual "Winners Circle" event attendance at exclusive destinations for top performers Collaborative, team-oriented culture that embraces inclusion Professional development and career growth opportunities #LI-JM7 #LI-Remote #GBSsales Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 98,000 USD - 143,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email . Job Requisition ID:85517 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day.Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction. Recognized by Newsweek as one of AMERICA'S MOST LOVED WORKPLACES for three consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total wellbeing. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here. Summary: The Account Executive will grow Venue's customer base by prospecting directly among target accounts such as investment banks, private equity firms, law firms, accounting advisors and corporations. In this role you will develop and execute strategic territory plan to deliver maximum revenue potential and own the entire sales process from qualification to close. Responsibilities: Grow Venue's customer base by prospecting directly among target accounts such as investment banks, private equity firms, law firms, accounting advisors and corporations. Own the entire sales process from qualification to close. Develop and execute strategic territory plan to deliver maximum revenue potential. Establish a strong and consistent cadence of in-person meetings, organize networking events and attend conferences to improve brand and client exposure to the Venue product. Foster new relationships through outbound efforts and establish positive relationships with senior executives and decision-makers. Develop a discipline in how you plan and prioritize your time and focus to provide the highest yield from a large set of accounts. Collaborating/team-selling with financial print reps (GCMs) to leverage existing relationships and ensure that all appropriate Donnelley services are presented to target clients. Work closely and collaborate with Product, Marketing, Service Delivery, Business Development and both the Venue and GCM sales team to ensure client happiness by serving as the voice of the customer. Update Salesforce daily to track activity, client and product insights, account coverage and sales pipeline. Qualifications: Bachelor's degree or equivalent experience required3+ years of sales experience in B2B software/technology-enabled sales or 3-5 years of meaningful financial services industry experience. Track record of navigating within large and mid-market organizations. Ability to develop senior-level relationships quickly and effectively to build groundswell within a company. Strong written, verbal and formal presentation (online and group product demos) skills required. Ability to effectively present solutions and overcome client objections. Proven negotiation and closing skills with an ability to adjust approach in order to fit different buyer motivators. Success within fast transactional sales cycles of exceeding sales quotas. Savvy with social selling techniques and channels such as LinkedIn. Ability to use insights and data-driven decisions in the sales process. Familiarity and knowledge of M&A, IPOs, Corporate Governance & Corporate Finance. It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or accessjobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to . At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via t (this email is for general TA questions and is not used for updates on your application status).#BI-Remote

About Us: We are a local independent insurance agency. We are growing our Commercial business and are looking for an experienced Commercial Lines Account Manager to join our team of professionals. We encourage an environment of continuous training to allow for growth in the agency and for our employees. The Commercial Lines Account Manager provides complete support for our Commercial Lines Department with expertise in Property & Casualty Insurance and do their part of ensuring high client retention for the whole agency. This position requires exposure to all aspects of this department with diverse day-to-day responsibilities. Job Requirements: P&C license Minimum of 3 years of experience as a Commercial Lines Account Manager (Preferred) Experience working for an independent insurance agency Experience servicing/quoting/marketing commercial insurance with multiple carriers Must be able to multi-task and handle a heavy workload with minimal supervision Effective communicator (verbal and written) Working knowledge of a paperless system particularly with Applied Systems Epic management system Experience with Microsoft Office and a proficiency in Word and Excel Excellent organizational skills with attention to detail Responsibilities include but are not limited to the following: Work with Agency Principal, Producers, and Team Members Acquire new business by identifying opportunities in the local market and cross sell of our current clients. Order policies and issue documentation, certificates, and binders as needed Prepare new business and account renewal submissions for marketing and proposals to obtain competitive coverage/cost ratios for clients Provide exceptional customer service to our clients by developing and maintaining strong, long-term client relationships Understand and promote all products offered using all possible marketing tools Job Benefits: Competitive Pay Health, DI; 401k with match up to 4%; PTO; HSA with match; Licensing costs paid

WorkSmart is seeking a dynamic and results-driven Client Executive to join our sales team. The Client Executive identifies and pursues sales opportunities for new clients within a specific geographical area and client profile. The ideal candidate has a proven track record of closing new business in the technology field. This role requires a proactive individual with excellent communication skills and the ability to understand and meet client needs. Core Responsibilities Grow market share by locating, negotiating, and closing sales opportunities, including developing business relationships with prospects and key stakeholders. Collaborate with technical staff to create, present, and refine detailed proposals with technology solutions that will meet the client's needs. Ability to self-direct, self-pace, multi-task, and successfully perform under pressure of deadlines and conflicting priorities. Build and maintain a robust pipeline of qualified prospects. Develop relationships with other complimentary business partners who may refer and introduce WorkSmart into their client base. Partner with internal teams to ensure successful client onboarding and satisfaction. Conduct thorough needs analysis and present tailored IT solutions to potential clients. Prepare and deliver compelling sales presentations, business cases, and proposals that align to client's desired business outcomes. Stay up to date with industry trends, competitive landscape, and WorkSmart service offerings. Requirements Proven track record of closing new business in the technology field. Strong understanding of managed IT services and information technology solutions, including: MSP-related offerings Microsoft-related offerings Security-related offerings Cloud-related offerings Knowledge of the latest technology trends and developments. Strong analytical and problem-solving abilities. Excellent communication, presentation, negotiation, and interpersonal skills. Ability to work independently, as part of a team, and with individuals at all levels of an organization. Willingness to work a flexible schedule. Preferred Skills: Bachelor's degree in Business, Marketing, Information Technology, or a related field. You'll also need: Excellent communication (written and oral) skills Excellent documentation and record-keeping skills The desire and ability to learn new technology This is a hybrid position. Employees will work both on-site and remotely. Client site visits are also an expectation of this role. Benefits This is a full-time salaried position with excellent benefits. Commission pay Health, Dental, and Vision insurance Short and Long-Term Disability, plus Basic Life, at no cost to you 401(k) with corporate match Wellbeing reimbursement Up to 4 paid days per year for volunteer activities Core Values Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these core values as a filter through which we make decisions. And by embodying these values as an organization and as individuals, we will continue to grow and succeed. Be Curious We embrace curiosity as a driver of growth and innovation. Being curious means asking questions, seeking new perspectives, and continuously learning. It's about challenging assumptions, exploring possibilities, and staying open to change. Be A Good Steward We responsibly manage the resources entrusted to us-time, talent, capital, and relationships-with care and integrity. Being a good steward means acting with long-term vision, making thoughtful decisions, and leaving things better than we found them. Put People First We prioritize people in every decision and interaction. By leading with empathy, respect, and care, we create a culture where individuals feel valued, supported, and empowered to thrive. When people come first, everything else follows. Be Accountable We take ownership of our actions and outcomes. Being accountable means following through on commitments, learning from mistakes, and holding ourselves to the highest standards of integrity and performance. We own the results-good or bad-and strive to continuously improve.

Region: Americas Country: USA State/Province: New Hampshire City: Remote Employee US **Functional Area:** Sales, Marketing & Business Development (MBD) **Career Stream:** Global Customer Business Unit (GCBU) **Role:** Consultant 1 (CO1) **Job Title:** Consultant, Customer Business Unit Program Mgmt 1 **Job Code:** CO1-MBD-CBU **Job Level:** Level 10 **Direct/Indirect Indicator:** Indirect **Summary** The Global Customer Business Unit (GCBU) Program Manager acts as a vital member of the Program Management team, providing comprehensive support for the operational management of complex customer programs and projects. This role contributes directly to ensuring on-time, on-spec delivery, supporting the achievement of critical operational key performance indicators (KPIs), and meeting defined program goals. The Program Manager works closely with the Program Lead, coordinating execution activities across internal functions (Sales, Marketing, Development, Manufacturing, etc.) to ensure collaborative execution and customer satisfaction. **Detailed Description** The core responsibilities of the GCBU Program Manager focus on execution support and operational engagement: + **Account & Program Execution Support** + Support the Program Lead as a key point of contact for day-to-day program execution and project lifecycle management. + Work closely with the internal Program Lead to coordinate the account team's interface with cross-functional groups, including Development, New Product Introduction (NPI), Sales, Marketing, and Manufacturing. + Assist in developing comprehensive program plans, schedules, and tracking resource commitments to ensure customer deliverables are met on time and within scope. + Participate in program tracking meetings and operational reviews with both the customer and the internal account team, ensuring transparent communication. + Support the implementation and maintenance of customer business processes, communication flows, and issue escalation protocols. + **Performance Metrics and Delivery Assurance** + Assist in the tracking and reporting of all key program performance indicators (KPIs), operational metrics, and critical delivery milestones. + Monitor and report on overall program execution status and adherence to defined strategic and operational objectives. + Support the development of clear and measurable action plans to correct schedule deviations or issues impacting program scope or quality goals. + Participate in program execution reviews, focusing on planning, adherence to schedules, and monitoring operational efficiency. + Help ensure compliance with all contractual and performance commitments related to delivery, quality, and timelines. + **Customer Relationship & Communication** + Communicate with the customer as directed by the Program Lead to ensure ongoing satisfaction with products and company performance. + Participate in the process of receiving and documenting customer issues and complaints, helping to coordinate internal responses. + Assist in soliciting performance feedback, preparing customer satisfaction surveys, and communicating critical insights back to internal teams. + Support the Sales team and GCBU leadership by gathering and formatting necessary content for customer communications and business reviews. **Knowledge/Skills/Competencies** + Strong Teamwork, Collaboration, and Communication skills, with a focus on working effectively within a large group environment. + Proven ability to work effectively across Cross-Functional Teams in a matrix organization structure. + Foundational expertise in Program Performance Management and Operational Delivery Assurance. + Practical knowledge of KPI definition, data tracking, and reporting methodologies. + Strong skills in Relationship Support and customer communication. + Excellent understanding of Program Lifecycle Management and operational methodologies. + Solid grasp of Industry, Market, and Technology relevant to the customer's business. + Proficiency in Data Analytics and the ability to rapidly learn and utilize internal IT tools for performance tracking. + High degree of computer literacy, with strong proficiency in Microsoft Office applications. + Excellent understanding of company capabilities, offerings, sites, and key functional teams (e.g., Celesca's ecosystem). **Physical Demands** **Typical Experience** Eight (8) or more years of relevant professional experience, preferably in program management support, customer-facing roles, or strategic account execution within the relevant industry. **Typical Education** Bachelor's degree in a related field (e.g., Engineering, Business Management, or a technical discipline). An equivalent combination of education and experience may be considered. **Salary** The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: $102k-$140k Annually Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. **COMPANY OVERVIEW:** Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

The Account Manager's primary objective is to provide Transportation Insight's clients with world-class analytical and relationship management by filling the role of a long-term logistics expert/consultant. An Account Manager will be a key component in matching the client's needs to Transportation Insight's products and services to provide efficiencies and continuous improvement. Account Managers may also have direct account management responsibilities for smaller or less complex clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings. Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client's satisfaction with carrier performance. Interdepartmental Communication at all levels both internally & externally for process improvements & client requests. Conduct monthly client reviews. Review company tools and services available to assigned clients. The document which tools are being utilized, the client's satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable. Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable. Create case studies highlighting the client's use of Transportation Insight's products/services for marketing and retention purposes. Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service). Provide training and direction to Logistics Analyst personnel JOB REQUIREMENTS Bachelor's degree required Direct and external industry experience minimum 3-5 years. KNOWLEDGE, SKILLS, AND ABILITIES Language and Mathematical Skills Reasoning ability Detail oriented Self-starter Strong work ethic. Ability to manage relationships with the assigned client's personnel and be empathetic to the client's needs while still managing to achieve excellent performance. Detailed knowledge of transportation Ability to execute Microsoft application We provide competitive benefits that matter to you most, including: Competitive compensation package plus eligibility for associate bonus plan Paid and floating holidays Paid health days Paid time off (PTO) Paid parental leave Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching Basic and Supplemental Life Insurance Short-term and Long-term Disability Mental health aid through our Employee Assistance Program (EAP) Build relationships and take part in learning opportunities through our Employee Resource Groups Access to professional development resources such as LinkedIn Learning Great people know great people, all employees are eligible for our Referral Program! **MAY PERFORM OTHER DUTIES AS ASSIGNED** Location Eligibility This role is open to candidates based in the following U.S. states: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. Candidates must reside in one of the states listed above to be considered. Unfortunately, we are unable to move forward with applicants outside of these locations at this time. WORK ENVIRONMENT Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL EFFORT Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. SCHEDULING This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. - 5:00 p.m Eastern Time. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods. TRAVEL Travel to client locations on an “as needed” basis (typically less than 40%). DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com' or from ‘***********************************.'

CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL (“Customer for Life”) representatives to increase loyalty, retain business and drive sales. What You'll Do: Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system. Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer. Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed. Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style. Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more. Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success. Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees. Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team. Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets. Record and monitor all daily team activities in CRM for needed actions and follow ups. Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems. What We're Looking For: Must be able to effectively lead, manage and motivate others Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports Strong verbal, written, analytical and computer skills Good problem solving and decision-making abilities What We Offer: $90,000 to $120,000 annually based on experience and performance Ongoing specialized, paid training to reach your career goals Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match Eligible for free monitored security system after 90 days. Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

The Customer Resolution Manager is responsible for tracking and analyzing questions, comments, and complaints regarding the company's products or services to improve the performance of the Customer Service department.. Through effective monitoring, this job supports the management of the first lines of support for difficult and sometimes complex problem resolution. Under limited supervision, the Customer Resolution Manager ensures that all specialists provide positive customer experience and enhance relationships between consumers and the company. **Key Responsibilities and Duties** + Analyzes customer complaints to determine validity, risk, and cause of the complaint. + Audits consultant phone calls, documentation, and interaction records to assure firm's compliance to industry regulations and standards. + Collaborates with variety of departments including legal, payment operations, IT, and contract maintenance to correct and restore client account to proper status. + Ensures that all complaints and corrections have been properly documented for FINRA review. + Generates error reports to track the source of the error and the affected budget. + Alerts management of errors caused by team members or processes and offers suggestions and solutions to prevent future errors. **Educational Requirements** + University (Degree) Preferred **Work Experience** + 3 Years Required; 5 Years Preferred **FINRA Registrations** + SRC Indicator: Series 6 or 7; Series 63 **Physical Requirements** + Physical Requirements: Sedentary Work **Career Level** 7IC **Required:** + 3 years of comparable experience in customer service or financial services. + Position requires FINRA registrations, Series 6 or 7 & Series 63 + Position requires to have resident state insurance licensing. Must comply with all regulatory requirements and remain in good standing. **Preferred:** + Preferred to have 5 years of comparable experience in customer service or financial services. + 3+ years of experience in complaint handling. + Ability to manage sensitive client interactions regaining client confidence. Need strong listening skills and promote the role of client advocate. Need to evaluate and solve complex problems. + Able to proficiently utilize Seibel, Salesforce, and Unified Workflow or similar CRM Systems + Strong verbal and written documentation skills with the ability to communicate with and adapt to diverse individuals. Maintains the highest level of professionalism. + Strong negotiation skills displaying sound judgment and decision-making. Related Skills Adaptability, Automation, Communication, Continuous Improvement Mindset, Critical Thinking, Customer Engagement, Digital Savviness, Problem Solving, TIAA Products/Services Acumen **Anticipated Posting End Date:** 2026-01-22 Base Pay Range: $56,600/yr - $77,300/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). _____________________________________________________________________________________________________ **Company Overview** Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. **Our Culture of Impact** At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger. **Benefits and Total Rewards** The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (********************************************************* . **Equal Opportunity** We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is on our careers home page (************************** , and you can read more about your rights and view government notices here (******************************************* . **Accessibility Support** TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: ************** Email: accessibility.support@tiaa.org **Drug and Smoking Policy** TIAA maintains a drug-free and smoke/free workplace. **Privacy Notices** For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (************************************************ . For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (*************************************************** . For Applicants of TIAA Global Capabilities, click here (************************************************************************************ . For Applicants of Nuveen residing in Europe and APAC, please click here (************************************************* . TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being. **Privacy Notices** + For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (************************************************ . + For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (*************************************************** . + For Applicants of TIAA Global Capabilities, click here (************************************************************************************ . + For Applicants of Nuveen residing in Europe and APAC, please click here (************************************************* . **Nondiscrimination & Equal Opportunity Employment** TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace. EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088\_EEOC\_KnowYourRights-***********88.pdf) Pay Transparency Philadelphia Ban the Box (https://www.phila.gov/media/20**********47/Fair-Chance-Hiring-law-poster.pdf)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Responsible for managing retention agent in an effort to retain existing customers from disconnecting while retaining and upselling core products i.e. Video, Data, and Phone. Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers, employees, and owners are successful towards our goal of being America's leading service provider. MAJOR DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhance the customer experience. * Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy during all retention transactions exists and is sustained. * Consistently meet or exceed weekly and monthly retention activity goals by coaching agents to sound telephone based customer save techniques. * As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate. * Ensure that agents are educated on and abide by the business rules surrounding the retaining of a customer. These business rules include but are not limited to extension of promotions, credit usage, and escalation of service-related issues. * Ensure thorough understanding of the agent as well as the supervisor compensation/commission plans in order to coach to specific behaviors that will improve save yield and, therefore, improve commission earnings potential. * Manage agent compliance of call handling metrics to include productive time, schedule adherence, handle time, after call work, and other metrics as necessary. * Analyze and provide statistically-based recommendations on ways to improve agent save performance. * Manage agents performance by providing frequent coaching based upon call monitoring and save performance. * Provide recommendations on save offers and business rules to support Charter's strategy. * Master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function. * Acquire, demonstrate and instruct thorough knowledge of competitors' pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of * Charter's and competitors' products and services. * Ability to successfully manage difficult customer calls that require issue resolution. * Perform other duties as requested by supervisor REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge * Ability to read, write, speak and understand English * Proven working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone) * Ability to work variable hours; may include weekends, holidays, and split days off Required Education * Minimum of Associates college degree in marketing, sales or related field or equivalent experience * Required Related Work Experience and Number of Years * Call center experience in the areas of customer service and/or phone sales - 3-5 PREFERRED QUALIFICATIONS Preferred Related Work Experience and Number of Years Supervisory or leadership experience - 1+ WORKING CONDITIONS Office environment Apply now, connect a friend to this opportunity or sign up for job alerts! #LI-MS1 SRT410 2026-67818 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

About this role: The Account Executive is a field sales role responsible for client retention and growth. Account Executives build trust-based relationships with C-Level Executives and their teams.They understand the mission-critical priorities of their clients and ensure clients receive the value from the Gartner relationship that they expect, while also identifying opportunities for stronger value delivery with alternative product offerings. Account Executives will be given a territory of Large Enterprise clients. In our End-User Large Enterprise segment, Account Executives work with clients who have +$1bil in annual revenue. In our Tech Vendor Large Enterprise segment, Account Executives work with clients who have +$500mil in annual revenue. What you will do: Drive value delivery with current Gartner clients, ensuring clients maximize the value they receive from their Gartner services Identify, cultivate, qualify and close client growth opportunities through cross-sell and upsell Continually build a pipeline of high-quality opportunities to deliver against your sales metrics, ensuring KPI's are met. Quota responsibility for your assigned territory. Manage complex high-revenue sales across matrix and diverse business environments. Own forecasting and account planning on a monthly/quarterly/annual basis. What you will need: 5-8+ years' B2B sales experience, preferably within complex, intangible sales environments Experience selling to and/or influencing C-Level Executives Proven track record of meeting and exceeding sales targets. Proven ability to own, manage, and forecast a complex sales process. Willingness to conduct travel as needed. Bachelor's degree preferred What you will get: Competitive salary, generous paid time off policy, charity match program, and more! Uncapped commission structure World-class sales training programs and skill development programs Annual "Winners Circle" event attendance at exclusive destinations for top performers Collaborative, team-oriented culture that embraces inclusion Professional development and career growth opportunities #LI-BF1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 101,000 USD - 140,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email . Job Requisition ID:106767 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Looking for an opportunity to lead a high-impact team dedicated to supporting Spectrum's largest business clients? As Manager, Mid/Large Business Customer Solutions, you will empower representatives to resolve concerns, prevent churn, and strengthen customer loyalty. Your leadership will drive performance, elevate service delivery, and ensure Spectrum achieves retention, sales and revenue goals-resulting in meaningful outcomes for our clients and business. How You'll Make an Impact * Lead, coach and develop a team of specialists to exceed performance metrics * Monitor daily operations to maintain service levels, quality standards and customer satisfaction * Implement customer solution tactics that increase loyalty, reduce churn and optimize revenue through upselling Spectrum products * Analyze performance trends and make recommendations for team behavior and offer strategies * Resolve escalated customer concerns in alignment with Spectrum policies and customer care standards * Track offer performance to balance churn reduction and protect revenue * Design and implement incentive programs focused on retention of Spectrum Business services * Maximize results by leveraging processes, data and reports * Support recruitment, training, development and motivation to ensure team competence and continuity Working Conditions * Dynamic sales and support environment focused on achieving measurable results What You'll Bring to Spectrum Required Qualifications * Education: Bachelor's degree in business administration, Communications, Marketing or related field, or equivalent education and experience * Experience: * 3+ years of leadership experience within the technology sector (software, hardware, IT services) * 5+ years of success leading a quota-driven B2B sales team focused on mid to large business groups Proven ability to coach and develop teams to meet or exceed retention goals * Skills: * Ability to read, write and speak English clearly * Knowledge of telecommunications and networking products, including ethernet, cloud, high-speed data and fiber * Proficiency in call monitoring systems and tools * Understanding of inside sales operations and processes * Data analysis and interpretation skills * Effective communication at all levels * Presentation and leadership abilities * Workflow management, productivity improvement and influence skills * Prioritization, organization and independence * Familiarity with billing systems such as Salesforce, ICOMS or CSG Preferred Qualifications * Education * Master's degree * Experience * 2+ years with sales metrics, performance analytics and billing systems such as Salesforce and ICOMS * Skills * Telecommunications or premise-based voice and data product sales * Experience with Microsoft Office applications * Success in building new sales teams * Strong data analysis * Project and operational management skills #LI-JH2 SCM501 2025-66622 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.