Top Account Manager Skills

Below we've compiled a list of the most important skills for an Account Manager. We ranked the top skills based on the percentage of Account Manager resumes they appeared on. For example, 13.0% of Account Manager resumes contained Customer Service as a skill. Let's find out what skills an Account Manager actually needs in order to be successful in the workplace.

The six most common skills found on Account Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Account Manager jobs:
  • Balance multiple responsibilities on daily basis, including processing ads, providing exceptional customer service, and coordinating with other departments.
  • Managed productive operations of assigned accounts while providing excellent customer service, minimizing losses, increasing and maintaining profits.
  • Demonstrate consultative expertise in customer needs analysis, product presentations, strategic selling, customer service and problem resolution.
  • Conducted monthly site evaluations to ensure exceptional customer service and resolved photo lab problems by communicating with tech support.
  • Provided extensive customer service including product and warranty information, processing orders as well as account and billing information.
  • Required to meet deadlines, manage multiple registrations simultaneously, and provide outstanding customer service to prospective investors.
  • Utilized excellent customer service skills on a daily basis to assist customers with their delinquent/outstanding loan payment structuring.
  • Provide excellent customer service while contacting and interacting with delinquent customers in order to renew there agreement.
  • Collaborated with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.
  • Account Manager focused on new business development, growing existing book of business and customer service/retention.
  • Helped implement communication and sales techniques resulting in higher customer service satisfaction as well as profits.
  • Coordinated communication and travel across multiple channels and departments, ensuring high quality of customer service.
  • Reviewed completed fulfillment packages for quality assurance providing direct feedback and/or training to Customer Service Representatives.
  • Managed and Responsible for the preparation of proposals, gathering information and providing excellent customer service.
  • Provided customer service support and negotiated payments to prevent further delinquency and mitigate company losses.
  • Implemented procedures necessary for the enhancement of a higher level of customer service and satisfaction.
  • Provide customer service to internal Business Development Managers, as well as external customers.
  • Provided excellent customer service and followed up with clients to ensure complete quality satisfaction.
  • Maintained excellent relationships with Tableau customers by applying superb customer service and technical skills.
  • Collaborated with other account managers to maintain client accounts resulting in exceptional customer service.

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2. Product Knowledge

high Demand
Here's how Product Knowledge is used in Account Manager jobs:
  • Utilized substantial product knowledge to introduce new lines of coverage with existing clients whereby enhancing client satisfaction leading to retention.
  • Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
  • Prepared and delivered effective presentations on topics including technology, current product knowledge/offerings, and application and safety ergonomics.
  • Supervised sales activities of dealership sales personnel, provided sales tactic support/education, product knowledge and technical support.
  • Developed and implemented highly successful customer seminars that improved product knowledge and developed relationships with direct product users.
  • Regained dormant clients with growth potential by reestablishing business relationships, utilizing product knowledge and developing trust.
  • Continue customer satisfaction with current customers by providing exceptional customer support through attentiveness and extensive product knowledge.
  • Managed campaign development to monitor trainee sales productivity, adherence to company policy and overall product knowledge.
  • Empowered colleagues by providing training and support in product knowledge and company protocols which increased productivity significantly.
  • Provide insightful product knowledge and solutions that help customers achieve optimal success while improving efficiency and productivity.
  • Developed product knowledge quickly and sufficiently in order to effectively demonstrate and field questions from consumers.
  • Established merchandising programs, developed and executed yearly promotions, and implemented product knowledge training.
  • Gained extensive company and product knowledge to develop effective merchandising plan aligned with client objectives.
  • Established and developed positive customer relations through immediate follow-up, product knowledge and exceptional service.
  • Maintained superior product knowledge and reinforced proper application techniques at refresher courses and seasonal workshops.
  • Attended industry-related functions for networking opportunities and enhanced product knowledge of the staffing service.
  • Studied industry trends and maintained in-depth product knowledge to better enhance overall customer experience.
  • Maintained high standards in customer retention and satisfaction combined with regulatory product knowledge training.
  • Maintained relationships with merchandise vendors and manufacturers to ensure relevant and timely product knowledge.
  • Demonstrated a rapid understanding of in depth product knowledge and effectively navigated multiple interfaces.

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3. Sales Territory

high Demand
Here's how Sales Territory is used in Account Manager jobs:
  • Manage customer relationships while increasing business by selling and ordering products within a sales territory of an existing customer base.
  • Develop sales territory by building strong client relationships within highly competitive environment through networking, relationship management and incentive programs.
  • Developed a new sales territory marketing high end capitol digital imaging equipment and software throughout California and Western Nevada.
  • Account Manager Managing a sales territory for a manufacturer's representative group of motion control and industrial automation products.
  • Increased business by selling and ordering products while monitoring and communicating competitive activity within sales territory to upper management.
  • Maintained and supported existing accounts and developed opportunities for sales growth with the assigned Northern Virginia Sales Territory.
  • Developed customer relationships along with increasing business by selling and ordering products within sales territory existing customer base.
  • Managed a sales territory consisting of 16 retail/grocery accounts and fostered relationships with retail owners/managers.
  • Developed business relationships by traveling to assigned sales territory and by cold calling over phone.
  • Identified new business opportunities and re-activated previous accounts through strategic planning to expand sales territory.
  • Developed new two state esoteric clinic sales territory which included newly acquired regional laboratories.
  • Developed new business opportunities within sales territory and secured recruiting requisitions for Raleigh branch.
  • Managed and developed two-state advertising sales territory for company's most profitable publication.
  • Maintain tracking information for quotes/pricing and design win opportunities in assigned sales territory.
  • Cultivated a Mississippi/Louisiana sales territory generating long-term rental accounts and contractual lease accounts.
  • Managed the Midtown Manhattan sales territory - the largest revenue producing territory nationally.
  • Developed and maintained sales territory as an independent representative for greeting cards.
  • Managed and grew sales territory with national and key independent distribution.
  • Established accurate, up-to-date customer profiles for efficient sales territory management.
  • Serviced and developed a sales territory consisting of approximately 200 accounts.

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4. New Accounts

high Demand
Here's how New Accounts is used in Account Manager jobs:
  • Communicated daily with supervisors and territory managers on building new accounts and increasing product distribution.
  • Secured on-site appointments, solution demonstrations and qualified upcoming IT security initiatives with new accounts.
  • Developed relationship in opening new accounts increasing overall sales in the Midwestern territory.
  • Develop new accounts utilizing spreadsheet cost-saving analysis demonstrating value-added benefits of using DHL.
  • Opened many new accounts and established strong business relationships with existing customers.
  • Prospected new business opportunities and developed new accounts within territory.
  • Identified customer needs and solicited new accounts through opportunity identification.
  • Established new accounts selling environmentally responsible cleaning and maintenance products.
  • Closed new accounts quickly and established relationships with current advertisers.
  • Generate advertising revenue through prospecting and development of new accounts.
  • Develop and manage marketing/sales strategy for acquiring new accounts.
  • Traveled geographical territory, developed many new accounts.
  • Researched and secured new accounts in assigned territory.
  • Generated new accounts and retained existing customers.
  • Developed new accounts an increased overall distribution.
  • Researched and secured new accounts in the public sector primarily focusing on education and small government agencies in various different states.
  • Maintained 100+ accounts of physicians throughout the nation, while continuously generating new accounts through cold-calling and face-to-face networking at conferences.
  • Developed an implementation process for new accounts that integrated the WebMiles rewards program with the client's website and product offering.
  • Develop and implement strategic sales plans for acquiring new accounts with 100 or less hospital beds in the western United States.
  • Participated in new business sales presentations, established new accounts, managed and executed projects to grow and develop client base.

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5. Sales Goals

high Demand
Here's how Sales Goals is used in Account Manager jobs:
  • Achieved sales goals, customer satisfaction and quality assurance in a high-volume, customer-centered environment.
  • Achieved respected reputation as top producer - consistently meeting and exceeding established company sales goals.
  • Evaluate departmental reports to determine necessary actions required to exceed individual sales goals.
  • Marketed financial products and consistently exceeded monthly sales goals.
  • Facilitated strategy meetings with accounts to set sales goals, plan events, and implement promotions and incentives to increase sales.
  • Supervised a team of up to 15 employees who were responsible for customer service, compliance, sales goals and closings.
  • Led the development of sales action plans and marketing activities to effectively maximize market share and achieve sales goals and targets.
  • Exceeded corporate sales goals 9% in declining marketing with limited resources, growing territory to the 9th largest market nationally.
  • Exceeded sales goals by an average of 15% per year within assigned territories, typically assigned territories were previously unprofitable.
  • Exceeded sales goals the last two years with sales totaling more than $1,000,000 each year selling to municipalities and industry.
  • Surpassed monthly sales goals and executed new sales strategies to place new products and promotions into new and existing accounts.
  • Prepare monthly and quarterly sales reports tracking sales per product to ensure optimal profitability and applicable sales goals were met.
  • Achieved monthly sales goal ten of the last twelve months, while regularly exceeding sales goals as an account manager.
  • Assisted the Department Manager in setting and managing total counter goals for 22 counters while also achieving personal sales goals.
  • Established sales goals and developed a sales plan for each assigned account, to achieve corporate sales and distribution objectives.
  • Exceeded sales goals by 32.3% in 2012 by developing relationships with clients and identifying opportunity for growth and retention.
  • Partnered with lead-based Inside Sales Representative to create and maintain monthly and yearly sales goals, strategies, and projects.
  • Achieve and exceeded individual sales goals in order to meet department and company objectives which contribute to overall customer satisfaction.
  • Partner with the sales team weekly to discuss sales goals, orders, requests, forecasting and annual strategic goals.
  • Exceeded monthly sales goals 19 times, contributing to a $3,000,000 growth for the company in two years.

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6. Client Relationships

high Demand
Here's how Client Relationships is used in Account Manager jobs:
  • Created and managed successful client relationships across all knowledge levels including executive management, web development teams and general marketing staff.
  • Developed, presented and executed sales proposals facilitating long term client relationships and securing new sales opportunities within existing account relationships.
  • Provided strategic leadership in financial management, product acquisition, marketing, creative development, sourcing and developing client relationships.
  • Maintained and developed positive client relationships while generating business partnerships that lead to additional company contracts and SOW's.
  • Managed client relationships with assigned customer accounts to ensure pharmacy operational service peaked to support sales and increase retention.
  • Facilitated long-term revenue generating client relationships using sales and customer service skills through face to face and telephone interaction.
  • Maintained and built long-term client relationships with executive directors, clinical coordinators administrators, nurses and owners.
  • Managed client relationships for organizations with outsourced administration of US benefit plans; developed new business opportunities
  • Maintained client relationships through professionalism through entire process and building trust by ensuring accuracy of invoices.
  • Increased revenue retention by enhancing and pursuing integrated client relationships resulting in decreased customer cancellation requests.
  • Maintained client relationships and handled daily communications and tasks permitting Sales to concentrate on generating revenue.
  • Established and cultivated client relationships; collaborated with clients to develop marketing/advertising strategies and collateral.
  • Maintained client relationships and managed shipping and receiving of warehouse materials by conducting inventory reports.
  • Managed and maintained relationships with vendors; cultivated new client relationships and ensured customer satisfaction.
  • Build strong client relationships to ensure existing business retention and new business opportunities are produced.
  • Leveraged client relationships in order to penetrate additional departments to sell different lines of business.
  • Increased company revenues from existing client relationships by strategically matching client needs with services offered.
  • Developed highly empathetic client relationships and earned a reputation for fulfilling all customer needs.
  • Managed client relationships post-sale and ensured client satisfaction by working closely with sales executives.
  • Developed and maintained client relationships while managing very large, complex service delivery models.

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7. Financial Statements

high Demand
Here's how Financial Statements is used in Account Manager jobs:
  • Developed and maintained various reports for Accounting and Financial purpose including preparation of monthly, quarterly and annual consolidated financial statements.
  • Researched and analyzed the detail of company financial statements by applying appropriate accounting guidance for presentation and disclosure purposes.
  • Prepared financial statements, including income and expense reports, preparing annual reports and verifying accuracy of financial operations.
  • Directed a team of 5 in intricate credit investigations for analysis of diverse financial statements for loan qualification.
  • Provided administrative support for day-to-day operations, maintenance of financial records, and timely preparation of financial statements.
  • Prepared and approved financial statements, reconciled account errors, executed budget management and met mandatory deadlines.
  • Maintained financial statements within Sales and Service Department including preparation of yearly budget and monthly variance analysis.
  • Prepared monthly financial statements and accrual calculations used to show monthly overhead expenditures for various branches.
  • Prepared monthly financial statements and all related general ledger analysis for 14 residential New York properties.
  • Performed reviews and compilations of financial statements with an emphasis in wholesalers and small manufacturers.
  • Prepare monthly financial statements and report packages to meet specific reporting requirements of property owners.
  • Analyzed monthly financial statements; resolved vendor payment issues; investigated and resolved invoice discrepancies.
  • Analyzed economic trend outcome on PRIMUS and dealership financial statements adjusting credit portfolio as needed.
  • Analyzed financial statements for operational problems, Reconciled accounts and made necessary journal entries.
  • Increased or reduced customer's credit limit after research and verification of financial statements.
  • Prepared and analyzed financial statements for individuals and related businesses in the entertainment industry.
  • Prepared monthly bank and payroll reconciliations in addition to preparing the related financial statements.
  • Prepared and analyzed annual financial statements, general ledger close, variance analysis.
  • Included analyzing collateral, and monitoring business financial statements and cash flow statements.
  • Analyzed financial statements and pertinent information to determine credit worthiness of prospective customers.

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8. Customer Base

high Demand
Here's how Customer Base is used in Account Manager jobs:
  • Created and executed vertically focused marketing strategy to develop Cisco brand preference within the emerging customer base through customer education activities.
  • Enhance revenue stream by increasing customer base, focusing on current customer retention and product penetration and improving overall profitability.
  • Implemented new business, addressed technical and billing inquiries and retained current business customers while proactively growing existing customer base.
  • Increased company profitability, while reducing operating expenses, by effectively building the customer base within assigned territory.
  • Build and maintain relationships with existing customer base to gain incremental business and leveraged relationships for referral business.
  • Collaborated with management to produce marketing programs that resonate with targeted consumer and retain loyal customer base.
  • Developed and implemented marketing plans to exceed business goals while expanding customer base in designated geographical area.
  • Conducted Internet trade searches and designed dynamic market penetration strategies, significantly increasing customer base.
  • Maintain and strengthen established customer relationships while expanding customer base through new business development.
  • Gained experience of Business-to-business sales, building relationships, and retaining customer base.
  • Face to Face presentations of telecommunications equipment with existing and new customer base.
  • Provide accounts with marketing strategy implementation to increase overall customer base & profit.
  • Performed business-to-business sales and marketing to grow customer base and managed existing accounts.
  • Maximized revenue and grew the customer base through account assessment and opportunity identification.
  • Identified opportunities to acquire additional business from new and existing customer base.
  • Supported existing customer base by assessing laboratory needs to provide cost-effective solutions.
  • Analyzed customer base and prospect's business situations to provide communications solutions.
  • Maintained customer base satisfaction with excellent service and attention to detail.
  • Implemented business development initiatives, which results in expanded customer base.
  • Retained existing customer base using targeted marketing and various outreach methods.

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9. Account Management

high Demand
Here's how Account Management is used in Account Manager jobs:
  • Specialized in communications security operational account management.
  • Promoted to Account Manager within 12 months resulting in broad account management responsibility with expansive sales territory in Northeast and Canada.
  • Trained staff in account management functions; Spearheaded strategy implementation conferences involving Procurement, executive management and clients, as needed.
  • Provide sales and account management excellence in identifying prospective sales opportunities and successfully closing the sales within the technology-driven enterprise industry.
  • Increased efficiency and customer satisfaction by creating an improved communication for hot desk orders between the warehouse and account management.
  • Organized business and developed strategies for profitable, sustainable growth that included all aspects of business development and account management.
  • Account Management includes implementing administrative functions including both client administrative tasks and operational tasks to ensure quality services are provided.
  • Distributed daily reporting to vendor account management teams and served as a line of communication to cross-functional partners.
  • Account management and new business development for multiple radio station holding company -Wrote radio commercial and promotional announcement copy
  • Reviewed, documented and developed account management administrative processes and procedures currently in use by multiple teams.
  • Account Management: Responsible for managing new product distribution and strategic planning to maximize growth and profitability.
  • Streamlined day-to-day account management and media planner processes through Excel macros and identifying areas for increased efficiency.
  • Reconciled account variances via account management balancing finance statements, collection of payment, and payment negotiation.
  • Provided administrative support, in addition to monitoring competitor activity and reporting to Account Management team.
  • Provided attentive account management services anticipating client's needs and providing solutions based on account analysis.
  • Implement account management techniques to maximize business relationships and growth opportunities with current and prospective partners.
  • Perform the day-to-day management functions required to provide our customers with accurate and timely account management.
  • Account Management responsibilities consisted of engaging new Hiring Managers and HR professionals at potential client companies.
  • Combined previously independent Account Management and Implementations department into one entity geared to working more cohesively.
  • Created Account Management Relationship Model to provide guidance for internal and external account management interactions.

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10. New Clients

high Demand
Here's how New Clients is used in Account Manager jobs:
  • Prospected for new clients by developing and executing innovative sales strategies for outsourcing services such as imaging and electronic data discovery.
  • Facilitate placement of therapist candidates to existing and new clients while managing efficient and productive business relationships.
  • Developed marketing strategies to secure new clients for hematology cell imaging & oncology/cardiology/HIV/oncology disease state management platforms/services.
  • Utilized Business Intelligence data to research organizations and strategically seek new clients and existing client data.
  • Presented new and existing products using creativity and thinking-outside-of-the-box methods to attract and secure new clients.
  • Collaborated with Governing's Publisher to develop targeted electronic outreach to new clients.
  • Established relationships with new clients and cultivated relationships with existing clientele.
  • Job responsibilities include acquiring new clients for Major Telecommunication Companies.
  • Identify potential new clients and business opportunities.
  • Identified new clients for event management opportunities.
  • Set up new clients, and handled all aspects of their accounts, scheduling services, payments received or monies owed.
  • Developed new clients and new employees through weekly sales visits throughout Southeastern Wisconsin through referrals, jobs fairs and other sources.
  • Conduct meetings with prospective new clients and current clients to determine how to best serve and support their efforts to succeed.
  • Called on warm and cold sales leads to build relationships with new clients and set Account Executive up with daily appointments.
  • Prospected and established new clients for an assigned group of products and services through networking, lead development and referrals.
  • Cultivate long-term relationships with current and new clients by delivering technical expertise and unprecedented customer service 24 hours a day.
  • Enroll new clients in computer system by creating first bill, applying monies received and sending a welcome letter.
  • Obtained multiple new clients, while simultaneously developing sales team members into both account managers and sales team leaders.
  • Increased overall business at 15 accounts by 20% and converted 27 new clients within a one year period.
  • Account Manager: Generated revenue by maintaining existing accounts, prospecting new clients, and aggressively marketing new products.

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11. Revenue Growth

high Demand
Here's how Revenue Growth is used in Account Manager jobs:
  • Achieved sales plan by generating profitable revenue growth through conversion of new business and retention of existing business within assigned territory.
  • Initiated and supported department-wide and specific account initiatives, implementing process improvements and ultimately supporting account revenue growth and plan achievement.
  • Negotiated contracts, monitored GPO contract compliance, and conducted client business reviews to identify additional revenue growth opportunities.
  • Partner with account executives and channel partners to identify new business opportunities and facilitate revenue growth through product expansion.
  • Managed the generation of territory revenue growth through networking with manufactures and colleagues, while developing new strategic relationships.
  • Focused efforts on a positive customer experience and leveraged successful relationships in order to maintain steady revenue growth.
  • Supported revenue growth for business supplies company with direct responsibility for managing 300+ accounts within southwest territory.
  • Worked closely with Sales and Business Development to identify opportunities for revenue growth within existing accounts.
  • Cultivate positive relationships with store-level and district managers to ensure account retention and revenue growth.
  • Utilized financial data to manage maximizing business opportunities and strategic direction regarding revenue growth execution.
  • Executed revenue growth opportunities with established & competitive customers utilizing consultative selling techniques.
  • Formulate marketing, product differentiation and business-development strategies to drive revenue growth.
  • Offered innovative solutions to achieve maximum customer satisfaction and revenue growth.
  • Developed and grew business to business relationships guaranteeing future revenue growth.
  • Designed and implemented business plans resulting in substantial customer revenue growth.
  • Prepared presentations displaying opportunities for revenue growth and promotional execution.
  • Resolved client issues and aggressively explored opportunities for revenue growth.
  • Developed and managed client relationships for continual revenue growth.
  • Generated revenue growth by utilizing a consultative selling approach.
  • Maintained revenue growth expectations consistently on a monthly basis

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12. Customer Relations

high Demand
Here's how Customer Relations is used in Account Manager jobs:
  • Support the Customer Relations Manager with procedural updates, communicating solutions aligned with corporate goals and directing strategies for increased revenues.
  • Managed two million dollar accounts / internet program activity and maintained customer relations with account related customers across the country.
  • Coordinated accounts for several national and local companies, developed and cultivated customer relations, assisted in daily accounting duties.
  • Maintained customer relationship and business through effective communication and product development based on customer needs and independent product analysis.
  • Serviced a mix of emerging and established organizations in networking, telecommunications, customer relationship management and interactive entertainment.
  • Managed accounts in a designated region with a heavy emphasis on customer relations, time management effective decision making.
  • Determined customer needs and sales opportunities while developing customer relations through educating customers and retailers with company's products.
  • Established and maintained a positive, professional working relationship with client and personnel by providing specialized customer relations.
  • Maintain customer relations by providing ongoing communication and problem resolution for internal and external employee conflicts and deficiencies.
  • Combined responsibilities included the recruiting, training and monitoring of personnel, daily operations and customer relations.
  • Participated in weekly conference calls with key stakeholders and executives, building and maintaining strong customer relations.
  • Advance company financial position by implementing improved systems for billing, marketing and long-term customer relations management.
  • Managed implementation and execution of proprietary customer relationship management program for fast-growing sales management consulting company.
  • Performed outstanding customer relationship management, ensured educated clients, customized services and created turnkey solutions.
  • Develop and sustain Customer relations and satisfaction by ensuring on time delivery of quality products.
  • Prioritized and re-established large and strategic accounts, requiring excellent customer relationship management skills.
  • Improved customer relations by practicing techniques to exercise diplomacy and employed active listening skills.
  • Develop and maintain positive customer relations required to retain customers in a competitive environment.
  • Maintain strong customer relations and develop long-term buying commitment, improving customer penetration ratios.
  • Supervised customer relations with assigned key accounts and drove internal customer satisfaction team.

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13. Business Development

high Demand
Here's how Business Development is used in Account Manager jobs:
  • Identified solution-focused business development opportunities.
  • Planned and executed business development initiatives, including consultative selling techniques, to prepare customer-specific solutions and effectively market technology offerings.
  • Provide accurate follow up and identify new opportunities to our distributors and Business Development team, providing momentum on sales opportunities.
  • Full responsibility and accountability for all business development and technical solution sales for assigned territory totaling approximately $12M per year.
  • Coordinated business development projects for Account Managers, Account Specialists and Merchandisers, and communicated between departments on a daily basis.
  • Empowered as primary conduit for critical discussions with customer regarding business development, financial, schedules, agreements and quality.
  • Handled business development and managed cradle to grave freight operations for new and existing accounts for major transportation logistics provider.
  • Utilized search engines and social media to create new business development solutions and increase overall internet exposure for customers.
  • Key contributor to new business development through various initiatives and successful sale of Capital Equipment and implementation of contracts.
  • Led business development and marketing efforts, which successfully expanded customer base and introduced products into a mature marketplace.
  • Conducted presentations to decision-making personnel throughout the city related to EAP services for informational and business development purposes.
  • Develop and execute strategic communications programs for product launches, company positioning, business development and partnership development.
  • Key contributor to client new business development initiatives through the successful implementation and management of trade show programs.
  • Work with Business Development Manager to provide regular/consistent sales leads, assist with mushrooming business and account development.
  • Worked with Business Development to develop a sales strategy for new web-enabling product developed by SCO called Tarantella.
  • Developed contract business development plan consisting of over 450 targeted companies resulting in company diversity and growth.
  • Participate in new business development, including presentation development and responding to requests for proposals, etc.
  • Coordinate with Business Development Managers and Account Managers to ensure quality delivery to client's requisitions.
  • Collaborated with General Manager, Business Development Manager and Operational Supervisors to implement organizational efficiency measures.
  • Recruited for business development responsibility within target markets including Higher-Ed, K-12 and local government.

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14. Customer Accounts

high Demand
Here's how Customer Accounts is used in Account Manager jobs:
  • Managed customer accounts from initial prospecting to final production delivery; collaborate with internal departments to optimize turnaround time and customer satisfaction
  • Developed and managed multiple customer accounts/relationships to support various organizational goals with specific focus in Office Automation Technology Solutions.
  • Managed key customer accounts including eight Chrysler business development centers and hundreds of individual dealers within each business center.
  • Perform credit investigation and evaluation of credit risk for approving new customer accounts and assigning credit limits.
  • Manage customer accounts and cross sell related financial products - Communicate with upper management to ensure customer satisfaction
  • Managed customer accounts, transported deliveries, serviced and repaired appliances, collected payments and resolved customers problems
  • Monitored and ensured regular follow up on all loan repayment agreements and analyzed all customer accounts.
  • Established and developed customer accounts in the northeast territory with Systems Management and Identity Management solutions.
  • Manage open orders and develop new business for assigned existing customer accounts within a particular market.
  • Managed customer accounts and distributorships, including account setup, billing and customer relations.
  • Established productive, professional relationships with key personnel in assigned customer accounts.
  • Maintained active customer accounts including billing, scheduled deliveries and managed inventory.
  • Maintain existing customer accounts and establish new business relationships with future prospects.
  • Resolved service issues and provided billing adjustment and documentation regarding customer accounts.
  • Researched and developed North East Oregon territory and developed new customer accounts.
  • Ensured adherence to regulatory and government guidelines while maintaining customer accounts.
  • Collaborated with key distributor and customer accounts and developed marketing strategies.
  • Managed customer accounts, prepared sales forecasts, developed departmental budgets.
  • Strengthened relationships with key customer accounts resulting in increased reoccurring sales.
  • Establish and maintain customer accounts in processing precious metal scrap for refinement

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15. Internal Departments

average Demand
Here's how Internal Departments is used in Account Manager jobs:
  • Ensured appropriate communication between the client and internal departments regarding exhibit inventory control, show service logistics and show schedule.
  • Coordinated monthly/quarterly performance reporting production between the clients, internal departments and third party outsourcing vendors adhering to compressed deadlines.
  • Managed relationships and projects with internal departments and outside vendors to achieve desired client outcomes within our shared services environment.
  • Coordinate the development of customized benefit offerings with Product Development, Pricing, Regulatory, Legal and other internal departments.
  • Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
  • Collaborated with various cross-functional internal departments to successfully execute student book buy-back programs on a timely, organized manner.
  • Coordinated with operations and other internal departments to maintain quality and the timely distribution of products and services.
  • Communicated daily with advertisers, third-party vendors, and internal departments to provide excellent customer service and support.
  • Involved in daily interaction and coordination with internal departments and required excellent written and oral communication skills.
  • Served as primary contact for client and internal departments delivering marketing program response management and fulfillment services.
  • Supported all Financial and Compliance Services product offerings and coordinate activities between internal departments and payroll regions.
  • Communicated with internal departments and provided documentation regarding booth properties required for the event and shipping information.
  • Reviewed customer requirements, expectations, and complaints promptly via extensive interactions with all internal departments.
  • Communicated extensively with clients and internal departments to resolve billing inaccuracies; negotiated proposal for settlement.
  • Facilitate discussions with key staff to implement new agreements utilizing internal departments to ensure customer satisfaction.
  • Collaborate with internal departments such as Claims, Credentialing and Configuration to ensure proper provider payments.
  • Maintained open line of communications with internal departments such as Accounting, Purchasing and Distribution Operations.
  • Provided customer support by coordinating with several internal departments to ensure customer satisfaction on multiple accounts.
  • Work together with internal departments and other organizations to resolve discrepancies or missing campaign data.
  • Coordinated and ensured a professional relationship between client field operations, vendors and internal departments.

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16. Phone Calls

average Demand
Here's how Phone Calls is used in Account Manager jobs:
  • Document conversations regarding collections activity and provide follow-up phone calls to debtors and debt settlement companies when necessary.
  • Receive inbound/outbound telephone calls and provided professional customer service to help customers in all stages of delinquency.
  • Directed approximately 40-50 incoming phone calls and walk-in inquiries daily to appropriate personnel.
  • Received and placed telephone calls regarding personal and business accounts.
  • Delivered professional customer service inbound and outbound phone calls.
  • Developed professional relationships through regular visits and phone calls.
  • Communicate with Michigan only consumers via outbound/inbound phone calls.
  • Captured business by following-up phone calls securing appointments.
  • Collect payment from Card Members delinquent 30-119 days with balances up to $50,000 by making telephone calls through managed cues.
  • Manage contract employees while on assignment which consists of providing excellent customer service through phone calls, emails, and lunches.
  • Answer phone calls and e-mails resolve client issues on the first point of contact if possible or create a work ticket.
  • Generated 25% of sales by targeting accounts with gaps in ordering via phone calls and or faxed custom sales promotions.
  • Screened telephone calls and correspondence to obtain accurate information necessary for the effective processing of requests, data, or reports.
  • Handle dozens of phone calls daily from patients, physicians, nurses, clinical office staff, and insurance representatives.
  • Worked extensively during storms to provide service for customers; handled large volume of phone calls which were also logged.
  • Performed administrative tasks, such as answering telephone calls, filed court documents, and maintained office supplies and equipment.
  • Managed office and employees, maintained client accounts, created reports, scheduled appointments, answered and placed telephone calls.
  • Cash application, Insurance submissions, payment postings, insurance follow up, patient phone calls, monitoring the A/R.
  • Received and coordinated all incoming correspondence & requests including work orders, phone calls, emails and walk in customers.
  • Forged strong working relationships with customers through weekly phone calls to ensure their satisfaction with product and to answer questions.

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17. Healthcare

average Demand
Here's how Healthcare is used in Account Manager jobs:
  • Target HealthCare, Financial Services, Retail/Dist.
  • Managed a multitude of medical and scientific writing and medical marketing projects for healthcare/pharmaceutical clients, including Abbott Renal Care.
  • Maintained and grew infusion revenue in Core Therapy Business Unit and educated physicians and healthcare providers regarding therapy usage.
  • Researched, analyzed and targeted organizations in healthcare, technology, industrial, commercial and educational sectors.
  • Recruited clinical and allied healthcare professionals for temporary, temporary to hire and permanent placement positions.
  • Developed strong relationships with healthcare facility staff and administration to facilitate the Home Care referral process.
  • Conduct conference meetings between company and healthcare organizations to ensure satisfaction and gain future business.
  • Delivered an effective full cycle recruiting process for talent acquisition specializing in the healthcare industry.
  • Sustained business relationships with healthcare institution managers, directors, executives, and purchasing departments.
  • Educate hospital based healthcare professionals and diabetes educators on the benefits of insulin pump therapy.
  • Educated healthcare leaders on new clinical research and cancer accreditation standards including patient navigation practices.
  • Provided media relations and crisis communications expertise for academic, energy and healthcare organizations.
  • Research & Identified business opportunities with healthcare professionals, medical Institutions and non-profits.
  • Provide enterprise level networking solutions to education, healthcare and hospitality sectors nationwide.
  • Manage Healthcare accounts by working with my customers to provide innovative technology solutions.
  • Develop and cultivate strong relationships within territory consisting of hospitals and healthcare systems.
  • Educated healthcare providers and laboratory directors on latest diagnostic testing and compliance guidelines.
  • Represented the organization at multiple industry related healthcare conferences throughout the United States.
  • Provided face-to-face contact with community referral sources, agencies and healthcare professionals.
  • Functioned as a seasoned healthcare staffing resource in meeting day-to-day production objectives.

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18. Technical Support

average Demand
Here's how Technical Support is used in Account Manager jobs:
  • Managed daily customer activities and interactions with internal stakeholders including technical support, sales, professional services and strategic business partners.
  • Coordinate with Engineering and Technical Support to develop custom solutions and products that exceed customer purification needs in a competitive market.
  • Facilitated customer meetings with executives and technical support staff to manage the resolution of critical implementation and post implementation issues.
  • Engaged in extensive customer interaction related to operational analysis, product delivery and setup, technical support, and training.
  • Generated product interest by setting up product demonstration appointments with prospective clients and assisting with technical support during these demonstrations.
  • Expanded educational market while utilizing technical support as leverage to close sales Developed professional classroom teaching and customer service skills
  • Interacted extensively with customers regarding needs analysis and definition, product delivery, setup, training and technical support.
  • Acted as a primary technical support contact for corporate information transfer between onshore and offshore business making decisions.
  • Worked with manufacturer representatives to provide product demonstrations, technical support & promote customer product line awareness.
  • Leverage all available resources including Maximization, Sales Engineering, Product Management, Marketing and Technical Support.
  • Provided technical support, auditing of cash reconciliation reports daily to ensure superior service and satisfaction.
  • Provided distributors ongoing technical support to ensure they use the monitoring system correctly and efficiently.
  • Provided technical support to customers at the management level via analysis reports and on-site presentations.
  • Identified, engaged, and coordinated marketing and technical support to collaboratively solve customer issues.
  • Provided basic technical support and product information, directed sales leads and overall account management.
  • Provided technical support to customer engineering departments and users resulting in strong customer alliance.
  • Initiate and intervene in vendor technical support cases to ensure resolution per customer requirements.
  • Provide coordination between the prospect/customer and technical support during the sales and implementation process.
  • Provided tier-three technical support for complex issues; actively maintained servers and server-based applications.
  • Managed internal technical support teams to successfully manage creation and delivery of marketing databases.

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19. CRM

average Demand
Here's how CRM is used in Account Manager jobs:
  • Maintain detailed sales and account information in corporate customer relationship management (CRM) system in support of cross-departmental business intelligence.
  • Implemented an effective territory specific lead generation and follow-up program and maintained detailed territory records in the company CRM system.
  • Project manager for implementation and conversion from SAP to CRM system for Homeland Security Pharmaceuticals division.
  • Marketed and sold enterprise-wide customer-relationship-management (CRM) solutions and JAVA Internet client-server solutions.
  • Managed company CRM database; including sales forecasting and customer tracking and acquisition.
  • Manage operations including filing documents, directing calls and accurate CRM reporting
  • Utilized CRM and consultative sales strategies, presenting to executive/director-level decision-makers.
  • Documented information in client database and candidate CRM pipeline.
  • Maintain customer and prospect pipeline using Sage SalesLogix CRM application
  • Maintained reporting within CRM system to measure productivity.
  • Recognized for superior account research and CRM utilization.
  • Optimize CRM database integrity and accuracy.
  • Managed pharmaceutical supply agreements with 18 hospitals, working with senior leaders in pharmacy and purchasing departments while coordinating CRM updates.
  • Monitor progress and re-engage customers continuously to offer assistance and check status of current situation using CRM databases and excel spreadsheets.
  • Maintained fire protection integrity through certification, maintenance and service, utilized CRM and RC for routing, invoicing and analysis.
  • Specialize in product design, virtual desktop, WEB communications, cloud, data management storage and software CRM/ ERP solutions.
  • Record client information into a CRM database, keep an updated log on all clients products, services, and requests.
  • Reported on all sales opportunities and activities through CRM, present monthly and quarterly forecast, and complete monthly expense reports.
  • Provide best practice support for customers; document issues using case format in internal CRM system and external knowledge base.
  • Created and performed data entries in Customer Records Management (CRM) databases, consistently maintaining 98% accuracy rate.

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20. Trade Shows

average Demand
Here's how Trade Shows is used in Account Manager jobs:
  • Promoted our custom toll manufacturing and private label capabilities through nationwide trade shows and presentations.
  • Organized hospital displays, CME/CEU programs/in-services, and also participated in Trade Shows/Medical Conventions.
  • Planned and participated in International and domestic trade shows to increase brand visibility.
  • Attended trade shows; developed/gave product presentations and demonstrations.
  • Attended and participated in national and international trade shows.
  • Coordinated technical workshops/seminars and attended trade shows.
  • Represented Coalition America at national trade shows.
  • Schedule phone and on-site meetings and presentations, as well as special events, such as marketing seminars or trade shows.
  • Facilitated presentations at sales meetings, distribution sites and trade shows: Managed, coached and trained a staff of 8.
  • Traveled approximately 20% of the time to host in-person training presentations and to represent the company at industry trade shows.
  • Present and demonstrate products and services to potential customers at trade shows and/or on-site to increase exposure of products and services.
  • Attend a variety of trade shows and networking events to build relationships with people in my industry and increase my market.
  • Attended and participated in trade shows and national conferences to educate new and existing customers on new products and services.
  • Managed development and coordination of trade shows for corporate accounts including Walmart, O'Reilly Auto Parts and Crane Carrier Company.
  • Conduct daily interaction with clients through email and telephone to coordinate conference calls, 1x1 meetings, and trade shows.
  • Orchestrated logistics for numerous events including: trade shows, industry conferences, grand openings, fundraisers and corporate hospitality.
  • Manage the production and operations schedule of custom booths for trade shows sold by an Account Executive (AE).
  • Plan, set up and attend specific and non-customer specific trade shows to create new and facilitate existing business opportunities.
  • Seek out new customer leads by researching industry publications, directories/lists, referrals, trade shows leads, or on-line.
  • Generated leads and created industry and consumer awareness by seeking out networking organizations, trade shows and related events.

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21. Market Share

average Demand
Here's how Market Share is used in Account Manager jobs:
  • Co-developed and managed incentive programs and customer advertising to help distributors and their stores increase market share of FM-manufactured products.
  • Increased market share and sales at independent retail and wholesale customers by analyzing their business needs and recommending additional products.
  • Developed brand-specific sales kits to drive overseas factory sales strategies, effectively building global relationships and increasing market share.
  • Planned and executed successful product launches and expanded market share of hematology oncology and supportive care product lines.
  • Analyzed business opportunities with distributors in assigned territory to create mutual profit opportunities and gain market share.
  • Expanded market share penetration and maintain existing customer base within designated territory through profitable new business activity.
  • Cultivated working relationships with director-level scientists and purchasing agents to maintain majority market share across key accounts.
  • Provide insights utilizing market share data & consumer behavior to assist in development of creative recommendations.
  • Captured additional market share by collaborating with venture group to develop innovative methods for winning business.
  • Monitored and reported competitive activity resulting in significant market share increase within assigned accounts.
  • Consulted international carriers on marketing strategies and promotional activities to increase market share.
  • Increased Accu-Chek market share exceeding company sales goals for Pediatric Endocrinologists.
  • Improved market share by analyzing business buying history and forecasting.
  • Penetrated and achieved market share majority in key competitor accounts.
  • Generated new business and increased existing market share.
  • Restore market share position for several underachieving territories.
  • Captured market shares from competing distributors.
  • Assisted clients and associates in creating new business/marketing ideas to maintain market share and demand higher rates through effective marketing programs.
  • Collaborate with technicians, engineers and contractors to implement strategies to better meet client requirements to increase sales and market share.
  • Developed marketing programs for Red Pyramid and The Lost Hero, resulting in a 7% increase in market share.

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22. Data Entry

average Demand
Here's how Data Entry is used in Account Manager jobs:
  • Performed various administrative duties needed for employee information maintenance including data entry, filing, and processing various human resource transactions.
  • Handled data entry of orders, verification of requested services and reporting of information to customers meeting specific deadlines.
  • Performed data entry and organized documents to appropriate accounts to ensure up-to-date and accurate information.
  • Navigated a computerized data entry system and other relevant applications while adhering to compliance procedures.
  • Conducted basic supervisory functions such as data entry and data management of employment candidates.
  • Detailed data entry of all supporting critical customer and claim status information and activity.
  • Evaluated and ensured data entry accuracy, troubleshot any online publishing or inventory issues.
  • Navigated automated data entry system, responding to inbound and outbound customers.
  • Ensured accurate data entry for weekly Financial reporting via Projects / Finance Reconciliation
  • Interviewed perspective data entry operators and supervised existing data entry staff.
  • Handle administrative functions and data entry while maintaining regulatory time lines.
  • Prepare weekly reports * Data entry/Data base management- active candidates/clients etc.
  • Provided account information, data entry, completed Returns Goods Authorizations.
  • Advanced communication, exceptional order/data entry, and office management.
  • Maintained payroll information by collecting, calculation and data entry.
  • Navigated a computerized data entry system and other relevant applications.
  • Performed data entry using multiple database systems including Microsoft Access.
  • Perform data entry into designated systems and file receipts accordingly.
  • Performed daily data entry based on recycling activity reports.
  • Perform data entry for insurance information and medical billing.

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23. Key Decision Makers

average Demand
Here's how Key Decision Makers is used in Account Manager jobs:
  • Delivered authentic and honest interaction with key decision makers, building the trust necessary for sensitive and confidential information management.
  • Conducted detailed probing to identify key decision makers to review products and solutions and generate brand awareness and interest.
  • Appointed as liaison in the Traditional University sector to re-establish relationships with key decision makers creating critical reference clients.
  • Developed accounts, created rapport and maintained strong working relationships with key decision makers within the customer organization.
  • Developed new businesses and maintained current businesses in assigned account base by developing relationships with key decision makers.
  • Identified and established relationships with key decision makers within prospect accounts in order to secure new business opportunities.
  • Managed customer accounts and built relationships with key decision makers to encourage new and repeat business opportunities.
  • Developed consultative relationships with key decision makers to maximize potential opportunities and maintained existing customer bases.
  • Retained accounts by establishing and maintaining relationships with key decision makers and users within an organization.
  • Established and maintained positive relationships with key decision makers to facilitate ongoing business and customer loyalty.
  • Researched and presented creative promotional marketing products to key decision makers within several Fortune 500 accounts.
  • Uncovered new business on accounts and established connections with key decision makers utilizing diverse sales tactics.
  • Developed new business opportunities within existing client population by strengthening business relationships with key decision makers.
  • Skilled in identifying key decision makers and closing business through consultative selling and diagnostic discussions.
  • Developed strong partnerships with key decision makers within hospital market utilizing a consultative sales approach.
  • Interfaced with key decision makers to increase utilization by creating business vision and strategic alliances.
  • Utilized sales skills to develop business relationships with key decision makers in defined territory.
  • Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.
  • Develop and maintain internal relationships with key decision makers and stakeholders within various organizations.
  • Maintained 10-12 weekly appointments giving detailed presentations to key decision makers and business owners.

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24. Project Management

average Demand
Here's how Project Management is used in Account Manager jobs:
  • Provided subject matter expertise in areas including project management, project scope definition, risk identification, resource allocation and facilitation.
  • Developed and sold the Project Management solution set by designing dashboards with key performance indicators and developing a territory sales strategy.
  • Manage overall project costs and communicate with the project management team on overall objectives/background to ensure project success and flawless execution.
  • Provided strategic marketing guidance, skillful project management and relationship management for five clients in financial services and travel industry.
  • Oversee 175 dietary supplement clients by providing expertise and project management on testing programs to meet scientific and regulatory requirements.
  • Integrated project management database with production, manufacturing, accounting & purchasing to improve job-costing accuracy & expedite payments.
  • Developed new territory with responsibility for workforce consulting, recruitment outsourcing, project management, career and temporary placement.
  • Focused selling to the clinical, data management and project management departments tasked with limiting time-to-market for life-enhancing products.
  • Provided after-hour emergency response, project management for inclement weather and crisis response in a highly technical environment.
  • Partnered with Industry Solutions group to enhance consulting, proposal development, requirement definition, and project management.
  • Account Manager Execute retail and architectural sales, product presentations, project management and exceptional customer service.
  • Implemented innovative 12-week Critical Path Project Management System for successful and timely execution of temporary displays.
  • Demonstrated project management abilities by coordinating necessary internal/external resources to deliver total solutions for customer goals.
  • Utilized Agile Project Management methodologies in both new client implementation projects and existing client ongoing projects.
  • Established relationship with business customers by providing project management and consulting services to critical business units.
  • Designed, implemented, and managed delivery for project management initiatives related to IT services.
  • Developed and executed an integration plan to merge the project management practice with sales organization.
  • Participated in community service events totaling 20 hours Skills Used Account Management Project Management Budget Management
  • Monitored client project management in the areas of promotional, incentive marketing and database management.
  • Provided overall project management with an understanding of both strategy and Agency process implementation.

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25. Annual Sales

average Demand
Here's how Annual Sales is used in Account Manager jobs:
  • Established annual sales projections; created/developed/implemented plans by regaining lost business and winning new business.
  • Developed and implemented annual sales incentive contests to achieve incremental growth.
  • Exceeded annual sales goals resulting in additional key account responsibilities.
  • Met/exceeded annual sales goals established by company management.
  • Exceeded consistently annual sales/share objectives.
  • Maintained account base of $1 million in annual sales revenue through demonstrated and proven communication skills and stellar customer service.
  • Launched Sports Illustrated Golf Plus Special Section in KY, TN, IN and IL and exceeded all annual sales goals.
  • Managed 250 accounts within Building Products Division comprising $20 million in annual sales representing 30% of aggregate regional sales.
  • Developed and executed annual sales plans and strategies for accounts as well as engineered product lines for current and new customers.
  • Billed over $4 million in annual sales, sold over $2 million in new business in 2007 and 2008.
  • Participated in various incentive programs and contests designed to support Achievement of production goals, increasing annual sales by 60%.
  • Challenged with growing sales, as the key contact for major chemical accounts with over $1 million in annual sales.
  • Awarded President's Club ranking, 7th nationally in 2000 and 2003; 120% and 143% Annual Sales respectively.
  • Managed $2 million in annual sales in Southeast Michigan and responsible for growing the general cleaners and cutting fluid market.
  • Utilized consultative and solution selling techniques to exceed annual sales quota by 82% in 2012 and 45% in 2011.
  • Top performer tapped to take over two accounts at infancy, growing into major accounts producing $3M in annual sales.
  • Managed territory annual sales goal of approximately $1.2 million for largest, oldest city monthly publication in the US.
  • Developed annual sales forecast, purchasing forecast, trained staff, and provided customer service for select large national accounts.
  • Provided support for National Sales Director with $1.75M in annual sales by assisting with project requests and order entry.
  • Contributed to the company's rapid growth, increasing annual sales from $10M to $30M throughout my tenure.

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26. Customer Relationships

average Demand
Here's how Customer Relationships is used in Account Manager jobs:
  • Entrusted to build strong business opportunity pipelines and to build strong customer relationships with stakeholders and decision makers in customer organizations.
  • Collaborated with customer service management, client directors and executive level management, addressing and resolving sensitive issues impacting customer relationships.
  • Conduct business development through customer relationships, lead generation, and qualification for defined area assignment within the government sector.
  • Developed, retained and grew customer relationships by providing active account management services to named accounts across all business lines.
  • Forge customer relationships with owners and management while increasing business by selling incremental displays and ordering Coca Cola branded products.
  • Led bi-weekly staffing meeting with hiring managers and subcontractors; collaborated and maintained effective business and customer relationships with management.
  • Developed and managed long-term customer relationships with Key Customers at senior levels which led to a cohesive business relationship.
  • Maintained customer relationships and developed new customers by aggressive cold call and prospecting utilizing Xerox patented SPIN selling techniques.
  • Account Maintenance: Consistently demonstrated responsiveness, strong customer focus, and ability to build good customer relationships.
  • Maintained long-term customer relationships using internal systems to monitor, track and maintain client communications and schedule follow-ups.
  • Utilized customer relationship management principles to establish solid accounts and retain lasting customer relationships and solid business orders.
  • Managed territory including finding school district funding sources, performing district needs analysis, and developing customer relationships.
  • Demonstrated ability to promote company products and image while establishing and maintaining strong, long-term customer relationships.
  • Solicit and maintain solid customer relationships while marketing broad portfolio of products for leading manufacturer's representative.
  • Maintained long-term customer relationships during transition from small contract-focused local company to large, regional retail-focused company.
  • Develop potential customer relationships for procurement of Raw Materials, Laser Welding and Blanking - Configured/Non-Configured.
  • Cross - Merchandising, Sales Forecast Achievement, Inventory Management, Develop Inter-Personal, and Customer Relationships
  • Build long lasting relationships to maximize customer relationships and gain future business from existing customers.
  • Leveraged positive customer relationships to gain repeat business, referrals, and positive company reviews.
  • Promoted and sustained strong customer relationships with customers to ensure satisfaction with service and programs.

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27. Cold Calls

average Demand
Here's how Cold Calls is used in Account Manager jobs:
  • Prospected aggressively and presented products to key decision-marker during cold calls.
  • Develop new customers including cold calls, telemarketing and in-salon presentations.
  • Researched targeted vertical markets and conducted cold calls accordingly.
  • Completed more than 15 cold calls daily and developed key relationship that led to $55K sale and ongoing business relationship.
  • Handle all cold calls, met with clients, calculating bill rates, and wrote contracts for new and pending clients.
  • Developed this new customer base by utilizing company's internal software program for leads, through customer referrals & cold calls.
  • Penetrated local markets through outside sales and cold calls that produced a 10% growth against a 4% growth goal.
  • Placed cold calls to gain new business, serviced accounts, provided specialized and customized training for stylists on product use.
  • Identified new sales through telemarketing, cold calls, referrals, qualified leads, trade show exhibitions and direct point kiosks.
  • Achieved 127% of quota on acute care sales by identifying new accounts, making cold calls, and developing referrals.
  • Performed 100s of daily cold calls and secured consistent customers for moving freight loads all over the USA and Canada.
  • Expanded existing business by promoting company services to potential clients through customer resources, social media, and cold calls.
  • Conduct 100 cold calls per day targeting homeowners in the Northern Virginia region that are seeking redesign or home improvements.
  • Averaged 2,500 B2B cold calls, provided 30 demonstrations of product, while closing 15% of transactions per month.
  • Make outgoing phone calls to an assigned account base, and/or cold calls to newly assigned accounts and/or sales leads
  • Handle billing including inquires, collections, cold calls, skip traces, charge offs and maintaining accurate records.
  • Close and sell commercial insurance and personal lines insurance to customers generated through my cold calls and personal network.
  • Prospected for clients through cold calls, conducted follow-up on proposals, and visited both new and existing clients.
  • Maintain high activity standards (prospecting, cold calls, number of appointments set per week, etc).
  • Managed past due accounts by performing cold calls, visiting customers homes to collect money, or repossess merchandise.

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28. Delinquent Accounts

average Demand
Here's how Delinquent Accounts is used in Account Manager jobs:
  • Provided excellent customer service skills within a high volume call center environment assisting with financial advisory of delinquent accounts of debt.
  • Analyzed accounts reaching unattainable loans and collected payments on both current and delinquent accounts, while keeping customer information confidential.
  • Prevented numerous delinquent accounts from charging off across the business platforms by negotiating settlement amounts and ensuring maximum recovery.
  • Manage multiple accounts and developing professional relationships with debtors by working with them to develop repayment arrangements for delinquent accounts
  • Managed delinquent account information and increased profit by advising customers of outstanding balance and collected on delinquent accounts.
  • Managed billing system, oversaw collection procedures and delinquent accounts, assisted in implementation of HIPAA protocols
  • Collected on delinquent accounts while maintaining the highest degree of courtesy, confidentiality and professionalism.
  • Managed delinquent accounts, contacted clients and scheduled financial plans resulting in substantial collections.
  • Analyzed and solved problems on delinquent accounts while maintaining confidentiality of records and information.
  • Responded to customer inquires with account information to secure delinquent accounts using negotiation skills.
  • Analyzed delinquent accounts and prepared reports on highest risk accounts including recommendations for resolution.
  • Used proprietary software and other investigative means to locate customers with delinquent accounts.
  • Confer with installation and sales departments regarding delinquent accounts for their representatives.
  • Collected on preexisting delinquent accounts while maintaining customer loyalty and business.
  • Followed and reported status of delinquent accounts to physician or practice administrator
  • Resolved routine billing inquiries and negotiated payment arrangements to delinquent accounts.
  • Manage a large portfolio of highly escalated delinquent accounts to resolution.
  • Tracked delinquent accounts in order to expedite the recovery of company property
  • Collected on delinquent accounts and assigned independent agents to repossess vehicles.
  • Developed loss mitigation strategies resulting in a reduction of delinquent accounts.

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29. Sales Presentations

average Demand
Here's how Sales Presentations is used in Account Manager jobs:
  • Prepared and delivered sales presentations to new and existing customers to promote new advertising programs and protect and increase existing advertising.
  • Created and delivered informative sales presentations based on customers document management needs with proposed equipment, software and process improvement strategies.
  • Participated in sales presentations, proposals and contract negotiations Collaborated with engineers and operations in support of business accounts.
  • Deliver interactive sales presentations that utilize market research and data analysis to create appropriate product recommendations and budgets.
  • Created program awareness via community educational campaigns and health screenings at client locations and sales presentations.
  • Implemented account specific promotional programs, conducted customer training, and delivered effective sales presentations.
  • Conducted technical sales presentations to both purchasing and technical organizations to sell more value-added products.
  • Participated in sales presentations, recapping and evaluating current programs and coordinating new product recommendations.
  • Delivered sales presentations to potential merchants outlining the benefits and features associated with payment processing.
  • Developed and conducted high-impact sales presentations to decision makers at all levels of an organization.
  • Delivered effective sales presentations leveraging market differentiation as a select employer with comprehensive cutting-edge technology.
  • Deliver Sales presentations to maximize merchandising opportunities to Center Store Managers and District Managers.
  • Worked closely with software vendors to deliver detailed sales presentations to prospective business clients.
  • Increase sales and company awareness through education, sales presentations and brand awareness initiatives.
  • Created and delivered high-impact sales presentations as part of ongoing relationship building and management.
  • Created and delivered professional and powerful sales presentations to top executives and decision-makers.
  • Make sales presentations to address Big Sky Distributors portfolio, promotions and profitability.
  • Deliver sales presentations on increasing efficiency, equipment longevity and new technologies.
  • Utilized Six Sigma philosophies resulting in consistent successful sales presentations and negotiations.
  • Develop and deliver technical sales presentations to match customer needs and expectations.

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30. Outbound Calls

low Demand
Here's how Outbound Calls is used in Account Manager jobs:
  • Negotiate agreements, customer service, inbound/outbound calls, soft collections, communicating with executive C-level business professionals.
  • Identify and escalate priority issues while documenting both inbound and outbound calls according to standard operating procedures.
  • Handled inbound-outbound calls for retrieving and giving information on all repossession accounts.
  • Received inbound/placed outbound calls regarding delinquent auto loans.
  • Responded to customer's needs and handled inbound and outbound calls to increase and sustain business, customer retention and relationships.
  • Preformed inbound/outbound calls, faxes, created and maintained BOL's, packing lists and inventory for various accounts and customers.
  • Managed high volume of inbound and outbound calls to maintain a base of 200 accounts and resolve all related customer issues.
  • Ensured that all accounts were kept current by placing outbound calls to collect payment, or by filing legal actions.
  • Provide exceptional customer service by placing outbound calls to previous customers to bring them back to DirecTV with promotional offers.
  • Research opportunities in my market using online resources and referrals to place outbound calls daily to help garner new business.
  • Handled over 100 inbound and outbound calls on a daily basis and successfully complete all jobs by the time requested.
  • Handle incoming and outbound calls for unresolved collection attempts, make arrangements, post payments, attain monthly collections goals.
  • Provided a variety of customer services through inbound calls, outbound calls, email, and online web chats.
  • Make outbound calls to hospitals, clinics and Dr's offices establishing and maintaining relationships while updating company databases.
  • Averaged 125 outbound calls per day and daily talk time of 8 hours, yielding 45 sales per month.
  • Performed daily outbound calls to new Recruiters on site to generate interest in the company's premium paid services.
  • Completed on average 20 daily outbound calls generating sales, providing customer service, and setting up future collaborations.
  • Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients' service agreements.
  • Placed outbound calls and took inbound calls from potential / existing customers seeking to purchase online small business solutions.
  • Worked in medical department making outbound calls to consumers that was delinquent on past due accounts for rendered services.

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31. Potential Customers

low Demand
Here's how Potential Customers is used in Account Manager jobs:
  • Created marketing presentations for potential customers, and worked closely with engineering to target new market needs for Mid-Continent customers.
  • Establish strong relationships with existing and potential customers by providing sound, professional advice and presenting superior advertising solutions.
  • Maximized sales and profits by identifying potential customers, their areas of opportunity and account penetration of existing accounts.
  • Manage the relationship between the company and its customers by communicating effectively to both existing customers and potential customers.
  • Participated in telephone cold-call prospecting and attended various networking meetings to engage potential customers and increase lead generation.
  • Maintained strong effective business relationships with existing customers while building new business relationships with potential customers.
  • Provide and document technical support while developing/ maintaining professional business relationships with current and potential customers.
  • Contribute to growth and profitability by providing exceptional service and expertise to existing and potential customers
  • Researched product specifications and pricing in preparation of quotes to existing and potential customers.
  • Represented company during vendor and client events while articulating value to potential customers.
  • Recruited based on client service qualifications to deliver cohesive proposals to potential customers.
  • Present proposals and presentations to potential customers interested in hardware/software and maintenance investments.
  • Verify security and credit bureau information with potential customers to minimize fraud.
  • Developed and delivered accurate and technically correct sales presentations to potential customers.
  • Conferred with potential customers regarding merchandise needs and advised customers on products.
  • Developed a portfolio of clients through prospecting potential customers and business opportunities.
  • Prospect and develop relationships with potential customers to qualify and penetrate accounts.
  • Represented company at industry conventions, including sales efforts to potential customers.
  • Verified credit applications and reviewed installment sales agreement for all potential customers.
  • Coordinated and facilitated weekly meetings with current as well as potential customers.

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32. HR

low Demand
Here's how HR is used in Account Manager jobs:
  • Promoted marketing initiatives for an integrated marketing communications firm specializing in promoting sports industry & professional athletes through diverse media mediums.
  • Planned organized and implemented medical equipment repair clinics for most assisted living and Chronic Nursing facilities throughout the area.
  • Managed end to end display advertising campaigns focusing on up-selling and renewal through consultative solution selling tactics.
  • Collaborate with external HR functional areas of expertise to help select and implement appropriate benefit services/solutions.
  • Provided administrative problem-solving resolutions through addressing customers' questions & concerns within a shortened time limit.
  • Coordinated engineering teams in gathering data through monitoring equipment to discover anomalies in equipment usage.
  • Developed and maintained customer relationships in an assigned territory through direct sales and ongoing service.
  • Directed the execution of products and manufacturing development projects, from conception through production.
  • Invited Presenter: A Clinical Review of Diaphragmatic Monitoring and Neurally Adjusted Ventilator Assist.
  • Maintained and developed strong and profitable customer relationships through rapport building and client satisfaction.
  • Initiated problem-solving techniques through extensive customer service contact in confidential and sensitive matters.
  • Resolved customer issues through problem-solving techniques and followed up to ensure customer satisfaction.
  • Mitigated security vulnerabilities through Security Engineering Assessments in critical launch processing areas Accomplishments.
  • Identify and secure integral growth opportunities through in-depth market research and analysis.
  • Establish Business-to-Business relations with customers and maintain established relationships through sales services.
  • Acquired new business through marketing and conducting promotions both internally and externally.
  • Implemented a national pharmaceutical launch through an integrated regional media strategy.
  • Increased productivity of daily operations through new and innovative system implementation.
  • Defined sales routes for individual merchandisers throughout California and Nevada.
  • Directed members with chronic disease to appropriate condition management programs.

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33. New Product Development

low Demand
Here's how New Product Development is used in Account Manager jobs:
  • Developed long term relationships within strategic accounts including purchasing, research and development, manufacturing, new product development and regulatory.
  • Provided technical design and manufacturing experience for new product development and was utilized in resolving manufacturing, customer service/product issues.
  • Insured successful new product developments and delivery to market through active involvement with design, purchasing and manufacturing.
  • Determined sales forecasts for proposed new products and justify new product development investments through market analysis.
  • Act as primary contact for customer for new product development projects and continuing product improvement initiatives.
  • Created strategic partnerships with key clients in new product development and exceeded strategic target account acquisition goal
  • Develop territory and market strategies, focusing on new product development programs and profitability improvement.
  • Focus on new client development and new product development for national and international events advertising.
  • Developed strategic account profiles to identify targeted product opportunities for customer new product development efforts.
  • Worked closely with customers to identify requirements for product enhancements and new product development.
  • Determined customer needs for new product development and provided samples and merchandise information.
  • Participated in new product development efforts by creating specifications for the product demonstration.
  • Piloted new product development and supported strategic direction for product innovation.
  • Assisted with new product development and integration into existing portfolio.
  • Recommended and assisted in new product development and approvals.
  • Participated in new product development and testing.
  • Serve as a primary channel of communication to designers and trim managers for new product development and services available from YKK.
  • Interacted with R&D engineers on new product development, provided prototype samples and recommended design changes and/or manufacturing improvements.
  • Represented all aspects of the business to the customer while maintaining current business as well as new product development initiatives.
  • Collect and provide customer feedback on service for future service enhancement and new product development to enhance the service standards.

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34. High Volume

low Demand
Here's how High Volume is used in Account Manager jobs:
  • Managed inventory for high volume fuel distribution accounts using a satellite inventory management system to monitor fuel tank levels.
  • Established relationships with decision-makers at auto dealerships ranging from small independents to large high volume franchises.
  • Planned and executed a high volume of complex consumer brand-awareness, lead-generation, and customer-loyalty initiatives.
  • Worked efficiently in a high volume customer service environment and consistently met departmental goals and expectations.
  • Utilized Inventory Management System to ensure accuracy and timeliness for a high volume of orders.
  • Generated high volume of referrals while continuously updating database with customer and sales information.
  • Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.
  • Manage high volume production environment supporting and maintaining contract renewals totaling 40,000 accounts.
  • Ensured products were properly merchandised and adequate overstock available for high volume promotions.
  • Provided high volume problem resolutions for customers and warehouse operations and motor carriers.
  • Manage high volume workload demanding the highest level of accuracy and confidentiality.
  • Direct manufacturer of mid-high volume printing equipment and document management expertise.
  • Recognized for processing quality high volume loans in a deadline-oriented environment.
  • Managed account team responsible for high volume daily account communication.
  • Processed high volumes of orders and still accomplished daily responsibilities.
  • Provide high volume problem-resolution regarding shipping orders and deliveries.
  • Managed high volume delivery database using Excel.
  • Revived struggling relationships with high volume customers.
  • Managed medium-high volume business relationships.
  • Account manager for online funerary urn company, responsible for fielding a high volume of incoming customer service calls and emails.

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35. ROI

low Demand
Here's how ROI is used in Account Manager jobs:
  • Incorporated Executive Summary, Return on Investment (ROI) analysis and solutions designed to develop customer-specific proposals and presentations.
  • Supported senior level decision making efforts by providing information relative to ROI and participation rates during portfolio review type presentations.
  • Evaluated monthly budgets and territory saturation levels quarterly while managing lease renewals through needs analysis and ROI presentations
  • Partnered with clients to analyze ROI from advertisements; recommended additional marketing strategies to capture future business.
  • Identified business process improvements to promote and redefine organizational change positively enhancing ROI on services.
  • Managed direct mail execution from creative, demographic and geographic targeting/segmentation and ROI reports.
  • Facilitate communication between merchandising team and merchant partners regarding product placement and partner ROI.
  • Worked with brand management to continuously evaluate ROI and overall effectiveness of digital activities.
  • Delivered successful cost justification presentations incorporating return on investment (ROI).
  • Analyzed and reported ROI's that measured campaign effectiveness and communicated recommendations.
  • Represented magazine titles from World Publications to the Detroit Automotive Community.
  • Demonstrated excellence in execution and creation of new opportunities for maximizing ROI
  • Maximized advertiser ROI by recommending ad targeting and placement strategies.
  • Completed corporate solution selling training program focusing on ROI validation.
  • Provided financial support to determine ROI analysis on specific accounts.
  • Uncovered customer pains/challenges and translated to compelling ROI/business cases.
  • Delivered improvement in marketing contribution through ROI analysis.
  • Developed product quotations and negotiated profitable ROI.
  • Performed cost-benefit and ROI analysis.
  • Established international operation in Detroit.

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36. Sales Process

low Demand
Here's how Sales Process is used in Account Manager jobs:
  • Initiated sales process by scheduling appointments; performed initial presentations and gathered information on account requirements through consultative selling techniques.
  • Manage the complete sales process from qualifying conversations, proposal development, through license delivery and post-purchase customer satisfaction.
  • Managed and maintained existing customer accounts throughout the entire sales process for prominent novelty gift and apparel manufacturer.
  • Worked closely with company publisher to identify new business opportunities and routinely participated in the sales process.
  • Have executed a very effective sales process Maintaining customer relations and ensuring a building relationship with customers.
  • Streamlined financial and sales processes through the introduction of initiatives designed to accomplish enhanced productivity.
  • Managed entire sales process for automotive supplier including new business development and relationship management.
  • Initiated sales process by scheduling appointments, making initial presentation and understanding account requirements.
  • Author policy and procedure manual for direct-to-costumer sales process following corporate sales restructure.
  • Supported the sales process by identifying new prospective advertisers and managing service renewals.
  • Developed and administered sales processing training to veteran and new sales representatives.
  • Aligned with customers by using strategic and consultative sales process to understand customers
  • Demonstrated knowledge and ability to implement successful sales process that generates revenue.
  • Follow sales process which included conducting facility tours and generate solution presentation.
  • Focused on improving accuracy while limiting financial exposure throughout the sales process.
  • Created professional bids and maintained effective communications throughout the sales process.
  • Trained in a comprehensive sales process focused on maintaining long-term relationships.
  • Formalized lead generation and sales processes enabling rapid advancement.
  • Conducted instrument demonstrations to advanced sales process to closure.
  • Implemented quality-assurance and import/export compliance throughout the sales process.

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37. Sales Representatives

low Demand
Here's how Sales Representatives is used in Account Manager jobs:
  • Work closely with Operations Managers and Sales Representatives to ensure deliveries are properly scheduled and executed to guarantee superior customer service.
  • Facilitated interaction between field sales representatives and common customers which led to more open lines of communication between representatives and customers.
  • Communicated with sales representatives and assisted with development of presentations, proposals and other collateral to gain new business.
  • Worked as team of inside and outside sales representatives to generate maximum business while maintaining excellent customer service.
  • Worked closely with Sales Representatives, Engineering and Manufacturing to increase sales and develop new business opportunities.
  • Created training programs nationally for Avery field sales representatives, ensuring their efforts remained relevant and effective.
  • Trained new sales representatives and facilitated sales training seminars for customer service associates and driver sales representatives.
  • Handled all marketing collateral from inception to distribution and supplied to over 200 sales representatives nationwide.
  • Conferred with customers and sales representatives to review account performance and identify new growth opportunities.
  • Installed and financially validated all sold accounts in designated territory and by assigned sales representatives.
  • Worked with existing independent sales representatives and recruited new sales representatives and monitored their performance.
  • Mentored and trained new sales representatives using technical demonstrations, presentations, and consultation.
  • Trained inside and outside sales representatives and department supervisors on marketing and prospecting techniques.
  • Supervised five individual sales representatives in the acquisition of reputable divisional sales figures.
  • Processed quotes for new business prospects for designated territory and assigned sales representatives.
  • Developed Marketing/Sales program for Distributor Sales Representatives to deploy into their contractors.
  • Improved communication within the College Division and the independent sales representatives.
  • Reviewed documentation completed by pharmaceutical sales representatives for completeness and accuracy.
  • Delivered product training to distribution sales representatives and answered technical questions.
  • Managed regional account databases to support sales representatives and expand territories.

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38. Insurance Companies

low Demand
Here's how Insurance Companies is used in Account Manager jobs:
  • Utilized organizational and communication skills to effectively coordinate disaster recovery exercises for major United States Governmental, Financial and Insurance companies.
  • Process professional and institutional claims with various insurance companies while monitoring client accounts to ensure claims are being maintained efficiently.
  • Provide customer support and account management for major Boston area hospitals to assist with financial recovery from major insurance companies.
  • Facilitated communication between patients, insurance companies, and physicians to provide affordable and specialized service for diabetes-related problems.
  • Developed successful business relationships with top executives of major title insurance companies to generate leads and support.
  • Communicated with customer service representatives of multiple insurance companies to determine benefits and eligibility of potential patients.
  • Inspired confidence in marketing representatives of various insurance companies to allow my agency to solicit their products.
  • Facilitated coordination between borrower, insurance companies, tax jurisdictions and others to ensure timely payments.
  • Worked part-time performing solicitation for business insurance -Responsible for communicating policy changes to various insurance companies
  • Conducted necessary follow up with patients and commercial insurance companies for timely collection of accounts.
  • Worked with brokers and insurance companies to obtain/provide information necessary to the underwriting process.
  • Prepare proposals/contracts, and negotiate contract terms/arrangements with insurance companies within specified parameters.
  • Developed strategic relations with insurance companies, marketed and executed risk management programs.
  • Managed relationship with insurance companies to properly process medical claims in timely manner.
  • Called insurance companies to obtain payment or information concerning ambulance transports.
  • Obtained proper documentation from medical facilities for billing to insurance companies.
  • Develop and maintain close relationships with outside insurance companies and underwriters.
  • Established and secured contracts with VA hospitals and local/national insurance companies.
  • Reviewed billing edits and provided insurance companies with corrected information.
  • Contacted insurance companies to verify health insurance coverage and benefits.

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39. Customer Retention

low Demand
Here's how Customer Retention is used in Account Manager jobs:
  • Managed and serviced 50+ accounts monthly, focusing on customer retention and satisfaction while developing new business relationships and accounts.
  • Developed and implemented ongoing e-mail drip marketing campaign to foster customer retention and engagement of hundreds of prospects instantly.
  • Manage sales team in organizing, implementing business management strategies to maximize customer retention and increase revenue opportunities.
  • Conduct pricing and contract reviews while focusing on revenue and customer retention through effective account analysis and negotiation.
  • Account Management: Responsible for customer retention and increasing revenue through various business-to-business contacts to generate new customers.
  • Enhance customer retention by monitoring customer satisfaction with service and by responding to customer concerns and requests.
  • Provided excellent customer service, developing strong rapport ensuring customer retention while diplomatically resolving customer issues.
  • Achieved outstanding performance in high-volume operation to ensure consistently high-quality customer service and long-term customer retention.
  • Sustained customer communication, anticipated problems, resolved conflicts, maintained strong relationships ensuring customer retention.
  • Boosted savings through auditing of customer inventory and invoicing leading resulting in high customer retention rates.
  • Joined family company with the challenge of improving customer service satisfaction and customer retention percentage.
  • Meet company standards for new customer acquisition as well as customer retention and promotional marketing.
  • Improved share and customer retention levels within saturated market with custom designed programs and promotions.
  • Received inbound calls from escalated customers forwarded from different departments with emphasis on customer retention.
  • Facilitated seminars designed to enhance customer service and customer retention in a variety of industries.
  • Performed detailed analysis and research of existing customer retention issues to facilitate timely resolutions.
  • Redeveloped internal processes related to training, program development, and customer retention.
  • Developed superb customer satisfaction by building strong relationships, therefore increasing customer retention.
  • Facilitated financial and legal contract negotiations for Customer Retention with key business decision-makers.
  • Account Manager handled all outgoing/incoming calls, customer retention and account management.

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40. Business Owners

low Demand
Here's how Business Owners is used in Account Manager jobs:
  • Communicated freely and developed rapport with business owners and gatekeepers while adapting to create a consultative sales effort for client acquisitions.
  • Worked with business owners, advertising agencies and other decision makers to maintain and/or develop marketing strategies and/or advertising campaigns.
  • Performed marketing presentations to business owners Participated in employee training and development Exceeded quota for promotion in 7 working days
  • Managed daily operations and accounting functions and collaborated with business owners in operations management and administration of their organizations.
  • Develop relationships with top revenue clients by proactively reaching out to business owners to optimize revenue on additional promotions.
  • Coordinate effective communication solutions and marketing concepts for manufacturing companies, banks and various business owners.
  • Developed, maintained, and enhanced customer service relationships with account managers and business owners.
  • Established and maintained relationships with dozens of business owners within the Phoenix metropolitan area.
  • Maintained and established ticket agent accounts with local business owners for daily bus tour operation
  • Worked directly with business owners and representatives to create a focused, individualized account.
  • Worked closely with business owners in determining their marketing needs when purchasing customized websites.
  • Managed entire sales cycle, selling primarily to business owners and executive management.
  • Interfaced with small business owners in an account management & supply chain/operational capacity.
  • Position required heavy door-to-door prospecting, calling on business owners and senior management.
  • Recruited and cultivated relationships with small business owners to provide private-label marketing opportunities.
  • Mediate communications between departments to expedite resolutions to both brokers and business owners.
  • Nurtured partnership with key preferred vendors and business owners through effective communication.
  • Conducted seminars to business owners to identify food performance and market area.
  • Develop and maintain business relationships with key account managers and business owners.
  • Collaborated with business owners to ensure accuracy of emails and marketing messages.

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41. Powerpoint

low Demand
Here's how Powerpoint is used in Account Manager jobs:
  • Tailored and delivered PowerPoint presentations to perspective clients at both executive and line manager level to present capabilities and gain business.
  • Created financial spreadsheets using Microsoft Excel and Microsoft PowerPoint exhibits in preparation of presentations to mid and senior level management teams.
  • Created and delivered highly-effective PowerPoint and collateral material presentations to acquire new business and respond to current client issues.
  • Implemented and executed an informational packet consisting of spreadsheets and PowerPoint presentations on how we could lower delinquency.
  • Developed custom PowerPoint training presentations to educate clients on federal requirements relevant to their specific business needs.
  • Coordinate a monthly training program for five corporate banking facilities across Ohio and Kentucky using PowerPoint presentations.
  • Facilitated brokering of mortgage services and products to clients via telephone, face-to-face and PowerPoint presentations.
  • Conducted needs assessment, software demonstrations, and PowerPoint presentations, developing customized packages and solutions.
  • Provided training to veterinarians and certified technicians utilizing clinic-based selling, supported by PowerPoint presentations.
  • Presented the end-to-end recruiting process in PowerPoint format to federal auditors and fielded questions afterward.
  • Utilized Microsoft Word to create requirements documentation and Microsoft PowerPoint for customer reviews and briefings.
  • Prepared and delivered managed care PowerPoint presentations to consultants, brokers and top company officials.
  • Conducted educational workshops and PowerPoint presentations for distributors, dealers and livestock producers.
  • Coordinated employee meetings for clients and created PowerPoint presentations explaining benefits to members.
  • Prepared and presented PowerPoint presentations for consultative selling, marketing launches and promotions.
  • Provided detail reports and PowerPoint presentations, conducted meetings, and investigations.
  • Compiled and conducted PowerPoint presentations attesting to our product and client testimonials.
  • Created PowerPoint presentations used for business development and annual revenue reviews.
  • Created presentations for customer annual service analysis using PowerPoint and Excel.
  • Conducted PowerPoint and web based presentations and assisted in product development.

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42. OEM

low Demand
Here's how OEM is used in Account Manager jobs:
  • Collaborated extensively with company engineers and client marketing departments to develop specialized headsets and other hot-selling OEM products.
  • Prospected, researched and developed new OEM/Manufacturer account relationships throughout the U.S. by outside and inside sales/marketing strategies.
  • Collaborated with both international and domestic hardware suppliers to provide inventive and cost-effective solutions for the OEM customer.
  • Retained major OEM account by using Six Sigma methodology to significantly improve product quality and delivery time.
  • Coordinated, communicated and drove new development of OEM filter assemblies through manufacturing and engineering.
  • Developed relationships with local contract manufacturers and influenced new design opportunities at OEM customers.
  • Value-added leader to the OEM for industrial/vehicular access hardware with nine national distribution centers.
  • Interacted with OEM account managers periodically to strengthen relationships and secure additional business.
  • Defined the OEM's unique engine/transmission configurations to overcome compatibility challenges.
  • Engaged target OEM accounts with individualized communications based on customer preferences.
  • Renegotiated extra discount with manufacturer to compete against OEM accounts.
  • Designed motion controls system for manufacturing cutlery for OEM manufacturing cutlery
  • Managed OEM accounts for international semiconductor and electronics distributor.
  • Account Manager for Top distributor/OEM and contract manufacturer accounts.
  • Established product standardization with a national OEM photo imaging account
  • Analyzed OEM customer requirements and recommended system solutions.
  • Maintained Distribution/OEM sales activity and support.
  • Researched new accounts and provided solutions and products to a variety of customers in the Electrical OEM, and Industrial arena.
  • Worked with both internal and customer engineers and planners to understand what is needed to expand business lines to OEM customers.
  • Maintained consignment and bonded inventory levels at four of our largest OEM customers to ensure inventory levels were at the desired levels

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43. Quickbooks

low Demand
Here's how Quickbooks is used in Account Manager jobs:
  • Promoted to Marketing Coordinator -Responsible for financial operations and database with (QuickBooks Pro) for County-wide and company campaign
  • Maintained optimal stock levels of inventory to ensure timely availability of products through QuickBooks and Excel.
  • Analyzed financial information for financial statement preparation in QuickBooks and Creative Solutions.
  • Processed shipping & receiving & monitored inventory utilizing QuickBooks Premier.
  • Handled domestic and international shipping coordination and daily bookkeeping using QuickBooks
  • Prepared several accounting statements and reports often using QuickBooks.
  • Prepare management reports and financial summaries using QuickBooks.
  • Managed advertising for entire dealership using QuickBooks software.
  • Manage accounts receivable/payable using QuickBooks.
  • Used knowledge of the overall accounting system from initiation through expenditure stages to trace discrepancies in the QuickBooks Enterprise accounting system.
  • Clean up QuickBooks data, reconciling what we have on the system with what our payment processing company has including fees.
  • Perform Account Payable duties, including coding expenses to the correct accounts, enter bills in QuickBooks and process Vendor payments.
  • Processed AR/AP utilizing QuickBooks software, processed payroll, processed invoices, answered the phone, and provided customer service.
  • Complete daily tasks using QuickBooks as well as Microsoft Excel, complete journal entries, general ledger and account reconciliation.
  • Close out trip tickets; bill clients and make sure that chauffeur pay goes through Livery system and QuickBooks.
  • Work as a team with outside CPA, reporting monthly Inventory from B2B software and Backups from QuickBooks.
  • Managed QuickBooks entries to include cost keys, price masters and estimates with project specifications for client approval.
  • Account Receivables using QuickBooks Premier and Pro- Invoicing, renewals, collections, monthly journal entries and accruals.
  • Implemented accounting system for entire company using QuickBooks; In charge of updating entire system with QuickBooks Pro.
  • Perform weekly bank account reconciliations, manage cash flow, and pay vendors and employees via QuickBooks.

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44. C-Level

low Demand
Here's how C-Level is used in Account Manager jobs:
  • Developed strong strategic C-Level relationships with organizations to establish a high level of credibility with key executives and members of management.
  • Called C-level executives at various companies to propose technology solutions to help them achieve objectives or resolve weaknesses in business operations.
  • Consult with C-Level Executives regarding business goals and initiatives including: candidate targeting and attraction, brand recognition and process maximization.
  • Partner with C-level executives, developing presentations that address customer needs, identify potential solutions and services, and exceed expectations.
  • Monitored, measured and communicated overall product/service performance; engaged with C-level executives and ensured products/services effectively addressed business needs.
  • Interfaced with owner, utility, contractor, c-level suite stakeholders while aligning, positioning and differentiating Honeywell value proposition.
  • Develop and implement account penetration strategies targeting C-level executives, utilizing key tactics to achieve both corporate and customer objectives.
  • Developed strategic relationships throughout customer organizations with emphasis on the C-level, engineering functions, quality, and purchasing.
  • Managed relationships with senior trust executives to direct a complex sales process involving multiple departments and C-level decision makers.
  • Developed C-Level relationships and prospected for new customers and business while growing and maintaining my existing customer portfolio.
  • Create business partnerships and relationships driving relevancy and alignment with key business unit stakeholders and C-Level executives.
  • Collaborated daily with C-Level executives to develop new business development strategies and evaluate new available City contract.
  • Created proposals and presentations to C-level executives to illustrate benefits of investing in server and storage overhauls.
  • Develop presentations and perform live interactive product demos for Directors and C-Level executives via video conference calls.
  • Developed business relationships with C-level decision makers which resulted in negotiated sales relationships instead of bidding jobs.
  • Planned, created and delivered live presentations to C-Level executives and QC managers in manufacturing organizations.
  • Conduct educational seminars for individuals and groups; building relationships with C-Level executives and physicians groups.
  • Demonstrated an ability to build relationships with stakeholders ranging from C-level decision makers to blue-collar employees.
  • Conducted presentations to groups having relationship management interaction with owners, C-level executives and Media Directors.
  • Negotiated pricing and contracts with individuals at all levels of an organization including C-level executives.

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45. Current Customers

low Demand
Here's how Current Customers is used in Account Manager jobs:
  • Maintained current customers by offering creative solutions based on customer needs and building strong client relationship while exceeding customer expectations.
  • Managed relationships with current customers to ensure customer satisfaction was met and our services were utilized regularly.
  • Maintained contact with current customers, ensuring satisfaction and offering solutions in addition to those already implemented.
  • Managed portfolio of current customers, new account development, product introductions and increasing market penetration.
  • Provided coverage counseling to potential and current customers to determine needs and understanding of products offered.
  • Manage install base while actively generating demand and opportunity for new business with current customers.
  • Helped prepare tax information Responsible for client interaction and follow-up with current customers.
  • Solicited new customers and maintained current customers to insure production goals are exceeded.
  • Established and maintained productive and mutually beneficial relationships with current customers and prospects.
  • Leveraged customer relationships to obtain new business and increase retention of current customers.
  • Developed and maintained relationships with current customers for repeat business and referrals.
  • Maintain current customers and to explore new potential customers for telecommunication products
  • Provided technical presentations and demonstrations to prospects and current customers.
  • Forecast management and general customer service for current customers.
  • Maintained and developed current customers both locally and nationally.
  • Regained lost accounts and maintained relationships with current customers.
  • Helped current customers with coverage questions and policy discrepancies.
  • Scheduled and completed policy renewal reviews with current customers.
  • Provided Human Resource services to current customers and applicants/candidates.
  • Assisted salesmen in maintaining current customers with personal visits.

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46. Customer Complaints

low Demand
Here's how Customer Complaints is used in Account Manager jobs:
  • Resolve customer complaints by investigating problems, developing solutions and making recommendations, or contacting the appropriate department for resolution.
  • Provided an elated customer experience to generate a loyal clientele Investigated customer complaints in a timely and empathetic manner.
  • Addressed ongoing customer complaints concerning billing or service rendered and worked on complaints of service failures with designated departments
  • Resolved call-back customer complaints, utilizing expertise customer service/listening skills and presented solutions to motivate customer account resolution.
  • Resolved customer complaints and contractual issues while providing assistance to satisfy outstanding accounts to minimize profit loss.
  • Improved call center functionality and service capacity by resolving customer complaints calmly, courteously, and efficiently.
  • Resolved customer complaints by investigating problems; developing solutions; and educating the customer with various solutions.
  • Responded to customer complaints, resolved problems and provided assistance in utilizing appropriate products and service.
  • Ensured customer complaints are rectified by partnering with the appropriate internal department and/or external organizations.
  • Analyzed customer accounts for fraudulent activity, responsible for taking and resolving escalated customer complaints.
  • Reviewed customer complaints correspondence, noted any suggestions and assigned complaints to customer complaint clerks.
  • Resolve customer complaints by identifying problems and coordinating appropriate corrective action and follow-up with customers.
  • Provided product information and solutions to customer complaints and communicated issues to senior management.
  • Trained and assisted clerks in examining pertinent data to determine accuracy of customer complaints.
  • Investigated customer complaints and inquires recommending corrective action to the Customer Solutions Manager.
  • Helped establish customer service procedures to maximize billing efficiency and minimize customer complaints.
  • Verify customer information, resolve customer complaints, route escalated customer issues for resolution
  • Developed relationships with key customers by providing quality customer service and resolving customer complaints
  • Facilitated resolution of the highest level of escalated calls and sensitive customer complaints.
  • Responded to all customer complaints in a timely and efficient manner and provided solutions

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47. Inventory Control

low Demand
Here's how Inventory Control is used in Account Manager jobs:
  • Maintained and utilized the company computer accounting and inventory control program for all accounting activity and to prepare balance period-end reports.
  • Monitored and maintained exact chemical usage amounts within accounts, conducted inventory control, and monitored accounts receivable.
  • Worked closely with the hospital directors of pharmacy on product procurement, contract management and inventory control.
  • Coordinated inventory control, new product demonstrations and interactions between customer/end user and manufacturers' representatives.
  • Utilized computer systems for design/production, word processing, database management, coordination and inventory control.
  • Developed inventory control solutions, saving the company money and nearly eliminating equipment down time.
  • Restructured inventory control program for raw material usage through improved recording method and staff training.
  • Initiated installation of purchasing module for improved inventory control and reduced inventory 25%.
  • Managed distribution of all point-of-sale merchandise, customer service and inventory control functions.
  • Increased productivity over 15% due to implementation of inventory control measurement systems.
  • Communicated to customer when par levels required change by managing effective inventory control.
  • Achieved optimal production results through effective inventory control and equipment and labor utilization.
  • Operated computerized warehouse management, inventory control, and order processing systems.
  • Improved purchasing productivity and accuracy by implementing an automated inventory control system.
  • Manage supply-chain and logistics, Inventory Control, maintaining up-to-date Stock/Delivery/Order positions.
  • Worked closely with food manufacturers and brokers to coordinate optimum inventory controls.
  • Communicated with store managers and inventory control clerks for any special instructions.
  • Advised hospital on need for internal oversight and accountability around inventory control.
  • Fuel management including procurement at best market prices and inventory control.
  • Inventory control, shipping/receiving, delivery and maintenance of equipment.

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48. Prospective Customers

low Demand
Here's how Prospective Customers is used in Account Manager jobs:
  • Liaised with mills to develop business partnerships, research pricing, and address servicing capacity/capability relative to current and prospective customers.
  • Profiled prospective customers from available leads and implemented various prospecting techniques to penetrate potential clients in computer hardware and software industry.
  • Maintain open lines of communication with property management staff and ensure adequate quantities of print literature are available for prospective customers.
  • Analyzed prospective customers needs to recommend suitable telecommunications, data, and internet solutions, reducing costs and improving productivity.
  • Worked and operated as a sales associate and daily qualified prospective customers to determine suitability of health insurance leads.
  • Assigned responsibility for investigating and verifying financial status and reputation of prospective customers applying for rental agreement.
  • Worked with customers and prospective customers to understand their machinery and processes and identified cost savings opportunities.
  • Analyze market potential by researching prospective customers and initiating contact with small and medium sized businesses.
  • Identified and qualified prospective customers, penetrated target prospects and named accounts to increase horizontal revenue.
  • Identify new sales opportunities with prospective customers and initiate visits to introduce company products and services.
  • Monitored drilling activities throughout northeast, uncovering prospective customers, developing strategies and increasing market share.
  • Developed innovative design solutions for current and prospective customers while working closely with Sales and Marketing.
  • Developed profitable relationships with current and prospective customers and provided exceptional customer support negotiation skills.
  • Managed lengthy and complex sales cycles simultaneously while constantly filling sales pipeline with prospective customers.
  • Develop and maintain business relationships with existing customers and prospective customers in an assigned territory.
  • Traveled a four state territory developing and growing relationships with existing and prospective customers.
  • Key Responsibilities: Develop new business through relationship building and cold calling prospective customers.
  • Solicited new business opportunities and delivered high quality customer service to all prospective customers.
  • Identified and qualified prospective customers and penetrated major target prospects and named accounts.
  • Researched sources for developing prospective customers and for information to determine their potential.

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49. RFP

low Demand
Here's how RFP is used in Account Manager jobs:
  • Identified RFP/RFQ opportunities through regular contact with industry representatives, monitoring professional publications, and maintaining knowledge of regulatory drivers.
  • Generated leads, prepared RFP responses, built relationships, identified business/functional requirements, presented technical solutions and negotiated contracts.
  • Managed Request For Proposal (RFP) processes and consequent negotiations of integrated telecommunications systems for major projects worldwide.
  • Generated RFP and analyze vendor proposal and awarded contract conduit to Corporate Security and banking contracts.
  • Lead and facilitated cross-platform teams to develop strategic recommendations for advertisers via RFP response.
  • Negotiated contracts and pricing and delivered RFP and annual account overview presentations.
  • Represented Customer Service in RFP presentations to customers at various customer locations.
  • Assimilated data and benefit plan information for RFP preparation.
  • Prepared managed care RFP and orchestrated contract negotiations.
  • Interact with external sales representative to complete contracts and RFP's, RFI's and complete/develop ROI models to ensure profitability.
  • Manage renewal process; obtain census data, submit RFP to carriers, prepare spreadsheet comparisons and review/discuss options with client.
  • Responded to all aspects of formal computer bids (RFP/RFQ) issued by various education and state and local government entities.
  • Assisted in the planning and pitch of the Yoplait-Save Lids to Save Lives RFP in 2011, which Leader was awarded.
  • Facilitated relationships with vendors, venues and agencies to improve accuracy and save money throughout RFP, negotiation and reconciliation process.
  • Managed 250 accounts throughout the entire bay area; and submitted invoices, contract proposals, and RFP's/bids and expense reports.
  • Collaborated with creative services to produce effective RFP's, location mapping specs, and strategies to navigate product growth.
  • Designed and implemented plans to create revenue, drafted RFI/RFP/POC's for government contracts, private business, and schools.
  • Partnered with the National Accounts team responding efficiently to urgent creative requests for RFP proposals that generated several new contracts.
  • Work with the client and carriers to obtain data for the RFP/marketing process; process and manage the RFP process.
  • Partnered with Sales Executives to build responses to RFP/Avail submissions, and drafted Media Plans to secure Pandora ad inventory.

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50. Payment Arrangements

low Demand
Here's how Payment Arrangements is used in Account Manager jobs:
  • Collaborated and establish collections management, implementation of payment arrangements and tailored financial solutions for clients, while maintaining service levels.
  • Recorded pertinent information in the servicing system obtained through verbal or written communications including payment arrangements and other critical information.
  • Managed delinquent capital one credit card accounts and offered suitable payment arrangements to rectify outstanding and/or charged off account balances.
  • Collected and repossessed on delinquent furniture and merchandise accounts and assisted customers with payment arrangements to avoid further collection activity.
  • Developed and maintained relationships with customers to negotiate contract resolution and payment arrangements while educating them about simple interest loans.
  • Identified problems contributing to account delinquency and offered solutions to resolve the delinquency including the negotiation of payment arrangements.
  • Prevented impending loss and increasing profitability through negotiation, payment arrangements, settlements and enforcement of scheduled collection campaigns.
  • Communicated with customers and performed collection activities to cure their deficiency balance by payment arrangements and settlement options.
  • Negotiated payment arrangements and offered assistance as needed to prevent further default and maximize recovery.
  • Negotiated payment arrangements by offering effective solutions to ensure obligations were met 1 of 2
  • Establish and monitor payment arrangements and negotiate potential settlement agreements for charged off accounts.
  • Monitored and tracked account histories to ensure payment arrangements were maintained by customers.
  • Located debtors, located assets, and negotiated payment arrangements/settlements with a debtor.
  • Negotiated settlement of account and reasonable payment arrangements and settlements with corporate guidelines.
  • Negotiate payment arrangements and/or assist with community resources for assistance on outstanding balances.
  • Included payment processing, negotiating payment arrangements, customer support and collections.
  • Managed and collected delinquent accounts, established payment arrangements for delinquent accounts.
  • Negotiate payment arrangements, impound fees, vehicle/mechanical liens and insurance settlements.
  • Initiated contact with customers to negotiate payment arrangements and conduct debt counseling.
  • Resolved billing disputes, negotiated payment arrangements and reconciled outstanding account balances.

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20 Most Common Skill for an Account Manager

Customer Service16.5%
Product Knowledge14.3%
Sales Territory8.9%
New Accounts8.5%
Sales Goals7%
Client Relationships6.8%
Financial Statements6.2%
Customer Base3.7%

Typical Skill-Sets Required For An Account Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
13%
13%
2
2
Product Knowledge
Product Knowledge
11.3%
11.3%
3
3
Sales Territory
Sales Territory
7%
7%
4
4
New Accounts
New Accounts
6.7%
6.7%
5
5
Sales Goals
Sales Goals
5.5%
5.5%
6
6
Client Relationships
Client Relationships
5.4%
5.4%
7
7
Financial Statements
Financial Statements
4.9%
4.9%
8
8
Customer Base
Customer Base
3%
3%
9
9
Account Management
Account Management
2.9%
2.9%
10
10
New Clients
New Clients
2.9%
2.9%
11
11
Revenue Growth
Revenue Growth
2.3%
2.3%
12
12
Customer Relations
Customer Relations
2.2%
2.2%
13
13
Business Development
Business Development
2.1%
2.1%
14
14
Customer Accounts
Customer Accounts
1.8%
1.8%
15
15
Internal Departments
Internal Departments
1.5%
1.5%
16
16
Phone Calls
Phone Calls
1.4%
1.4%
17
17
Healthcare
Healthcare
1.4%
1.4%
18
18
Technical Support
Technical Support
1.3%
1.3%
19
19
CRM
CRM
1.3%
1.3%
20
20
Trade Shows
Trade Shows
1.3%
1.3%
21
21
Market Share
Market Share
1.2%
1.2%
22
22
Data Entry
Data Entry
1.2%
1.2%
23
23
Key Decision Makers
Key Decision Makers
1.2%
1.2%
24
24
Project Management
Project Management
1.2%
1.2%
25
25
Annual Sales
Annual Sales
1.1%
1.1%
26
26
Customer Relationships
Customer Relationships
1%
1%
27
27
Cold Calls
Cold Calls
0.8%
0.8%
28
28
Delinquent Accounts
Delinquent Accounts
0.8%
0.8%
29
29
Sales Presentations
Sales Presentations
0.8%
0.8%
30
30
Outbound Calls
Outbound Calls
0.8%
0.8%
31
31
Potential Customers
Potential Customers
0.7%
0.7%
32
32
HR
HR
0.7%
0.7%
33
33
New Product Development
New Product Development
0.6%
0.6%
34
34
High Volume
High Volume
0.6%
0.6%
35
35
ROI
ROI
0.6%
0.6%
36
36
Sales Process
Sales Process
0.6%
0.6%
37
37
Sales Representatives
Sales Representatives
0.6%
0.6%
38
38
Insurance Companies
Insurance Companies
0.6%
0.6%
39
39
Customer Retention
Customer Retention
0.6%
0.6%
40
40
Business Owners
Business Owners
0.5%
0.5%
41
41
Powerpoint
Powerpoint
0.5%
0.5%
42
42
OEM
OEM
0.5%
0.5%
43
43
Quickbooks
Quickbooks
0.5%
0.5%
44
44
C-Level
C-Level
0.5%
0.5%
45
45
Current Customers
Current Customers
0.5%
0.5%
46
46
Customer Complaints
Customer Complaints
0.5%
0.5%
47
47
Inventory Control
Inventory Control
0.5%
0.5%
48
48
Prospective Customers
Prospective Customers
0.5%
0.5%
49
49
RFP
RFP
0.5%
0.5%
50
50
Payment Arrangements
Payment Arrangements
0.5%
0.5%

51,323 Account Manager Jobs

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