Account managers are employees who act as the bridge between the company they represent and the client of the company. They are assigned to handle specific clients so that the company will be able to tailor-fit any product or service according to the clients' requirements. Account managers are responsible for maintaining a harmonious relationship between the two parties by ensuring that any agreement made is amenable to both the company and the client. They are also responsible for ensuring that the company will be able to provide the needs of the client within any limitation that the client may have. Account managers also ensure that the company's reputation and well-being are always considered in any dealings.

Account Manager Responsibilities

Here are examples of responsibilities from real account manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage an inside sales territory of multiple states with Avaya technology solutions.
  • Negotiate and manage all contracts and pricing for IDN's in the territory.
  • Provide an opportunity to manage a national client account for multiple ERP projects and hiring needs.
  • Facilitate timely and accurate customer quotations to achieve margin targets in alignment with PPG pricing strategies.
  • Assist PPG credit department to manage customer debt and ensure timely payment under agree to credit terms.
  • Identify larger business need requirements and opportunities to gain customer for life via leads from SMB inbound sales queue.
  • Implement an effective territory specific lead generation and follow-up program and maintain detailed territory records in the company CRM system.
  • Number 1 ADM for the whole nation.
  • Top selling ADM in company.
  • Order HVAC repair parts and equipment.
Account Manager Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.

Account Manager Job Description

When it comes to understanding what an account manager does, you may be wondering, "should I become an account manager?" The data included in this section may help you decide. Compared to other jobs, account managers have a growth rate described as "as fast as average" at 5% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of account manager opportunities that are predicted to open up by 2028 is 20,600.

An account manager annual salary averages $72,330, which breaks down to $34.77 an hour. However, account managers can earn anywhere from upwards of $46,000 to $113,000 a year. This means that the top-earning account managers make $67,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become an account manager. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a manager, account executive, sales representative and account manager, business development account manager, and account executive/sales manager.

Account Manager Jobs You Might Like

Account Manager Resume Examples

Account Manager Skills and Personality Traits

We calculated that 16% of Account Managers are proficient in Customer Service, Communication, and Account Management. They’re also known for soft skills such as Analytical skills, Communication skills, and Customer-service skills.

We break down the percentage of Account Managers that have these skills listed on their resume here:

  • Customer Service, 16%

    Balance multiple responsibilities on daily basis, including processing ads, providing exceptional customer service, and coordinating with other departments.

  • Communication, 9%

    Exhibited an extraordinary ability to coordinate numerous activities using sound planning and communication skills to increase sales and market promotional items.

  • Account Management, 6%

    Promoted to Account Manager within 12 months resulting in broad account management responsibility with expansive sales territory in Northeast and Canada.

  • Sales Goals, 6%

    Achieved sales goals, customer satisfaction and quality assurance in a high-volume, customer-centered environment.

  • Healthcare, 5%

    Target HealthCare, Financial Services, Retail/Dist.

  • CRM, 5%

    Maintain detailed sales and account information in corporate customer relationship management (CRM) system in support of cross-departmental business intelligence.

Most account managers list "customer service," "communication," and "account management" as skills on their resumes. We go into more details on the most important account manager responsibilities here:

  • The most important skills for an account manager to have in this position are analytical skills. In this excerpt that we gathered from a account manager resume, you'll understand why: "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." According to resumes we found, analytical skills can be used by a account manager in order to "recommended changes or additions to current product lines and services through current customer analysis and up-to-date awareness of competitive intelligence. "
  • While it may not be the most important skill, we found that many account manager duties rely on communication skills. This example from a account manager explains why: "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." This resume example is just one of many ways account managers are able to utilize communication skills: "facilitated the communication of pricing policies and product lines to customers and facility managers. "
  • Another skill that is quite popular among account managers is customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a account manager resume: "when helping to make a sale, sales managers must listen and respond to the customer’s needs." This example from a resume shows how this skill is used: "worked with manufacturer representatives to provide product demonstrations, technical support & promote customer product line awareness. "
  • A thorough review of lots of resumes revealed to us that "leadership skills" is important to completing account manager responsibilities. This resume example shows just one way account managers use this skill: "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." Here's an example of how this skill is used from a resume that represents typical account manager tasks: "direct hr functions in all areas of staff recruitment, training, coaching and leadership of creatives and technical teams. "
  • See the full list of account manager skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an account manager. We found that 69.6% of account managers have graduated with a bachelor's degree and 6.5% of people in this position have earned their master's degrees. While most account managers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every eight account managers were not college graduates.

    Those account managers who do attend college, typically earn either business degrees or marketing degrees. Less commonly earned degrees for account managers include communication degrees or psychology degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an account manager. We've found that most account manager resumes include experience from Colonial Life & Accident Insurance .., ICF, and Anthem. Of recent, Colonial Life & Accident Insurance .. had 234 positions open for account managers. Meanwhile, there are 161 job openings at ICF and 100 at Anthem.

    If you're interested in companies where account managers make the most money, you'll want to apply for positions at UBS, SRG Global, and Exterran. We found that at UBS, the average account manager salary is $157,813. Whereas at SRG Global, account managers earn roughly $126,813. And at Exterran, they make an average salary of $124,628.

    View more details on account manager salaries across the United States.

    Some other companies you might be interested in as a account manager include AT&T;, CDW, and Dell. These three companies were found to hire the most account managers from the top 100 U.S. educational institutions.

    For the most part, account managers make their living in the technology and manufacturing industries. Account managers tend to make the most in the manufacturing industry with an average salary of $80,544. The account manager annual salary in the health care and technology industries generally make $74,441 and $73,377 respectively. Additionally, account managers who work in the manufacturing industry make 22.0% more than account managers in the retail Industry.

    The three companies that hire the most prestigious account managers are:

      What Manager, Account Executives Do

      An account executive manager is responsible for handling client accounts and leading the account management procedures to promote the client's brand image in the market and maintain the highest satisfaction. Account executive managers work with the marketing and sales team to identify sales and promotional strategies that would increase revenues and product profits. They also review the current market trends to develop business opportunities according to client needs and public demands. An account executive manager coordinates with the clients for regular updates and informs them of business plan adjustments as needed.

      In this section, we compare the average account manager annual salary with that of a manager, account executive. Typically, managers, account executive earn a $8,617 higher salary than account managers earn annually.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both account managers and managers, account executive positions are skilled in customer service, communication, and account management.

      These skill sets are where the common ground ends though. An account manager responsibility is more likely to require skills like "crm," "project management," "financial statements," and "outbound calls." Whereas a manager, account executive requires skills like "account executives," "internet," "direct reports," and "product development." Just by understanding these different skills you can see how different these careers are.

      Managers, account executive tend to make the most money in the energy industry by averaging a salary of $103,641. In contrast, account managers make the biggest average salary of $80,544 in the manufacturing industry.

      The education levels that managers, account executive earn is a bit different than that of account managers. In particular, managers, account executive are 1.2% more likely to graduate with a Master's Degree than an account manager. Additionally, they're 0.2% more likely to earn a Doctoral Degree.

      What Are The Duties Of a Sales Representative And Account Manager?

      A sales representative/account manager is responsible for supervising client portfolio accounts and maintaining long-lasting relationships with business partners. Sales representatives/account managers meet with existing and potential clients to discuss new services offered by the company, as well as addressing their requests for review. They also handle the account budgets, developing strategic procedures and marketing techniques to improve the brand image in the market, generating more revenues and profits for the business. A sales representative/account manager identifies business opportunities by following trends to provide public demands and interests.

      Now we're going to look at the sales representative and account manager profession. On average, sales representative and account managers earn a $18,523 lower salary than account managers a year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both account managers and sales representative and account managers are known to have skills such as "customer service," "communication," and "account management. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, account manager responsibilities are more likely to require skills like "healthcare," "crm," "project management," and "hr." Meanwhile, a sales representative and account manager might be skilled in areas such as "local businesses," "internet," "rep," and "market research." These differences highlight just how different the day-to-day in each role looks.

      When it comes to the differences in education between the two professions, sales representative and account managers tend to reach lower levels of education than account managers. In fact, they're 5.0% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.

      How a Business Development Account Manager Compares

      A business development account manager is in charge of developing strategies to identify new business and client opportunities, ensuring sales growth and customer satisfaction. They typically perform research and analysis to gather data, coordinate with analysts and experts, produce sales and progress reports, and maintain records of all transactions. Furthermore, a business development account manager must build positive relationships with clients and secure sales by reaching out to customers through calls, correspondence, or appointments. They may offer products and services, process payments, and handle inquiries or concerns.

      The business development account manager profession generally makes a higher amount of money when compared to the average salary of account managers. The difference in salaries is business development account managers making $29,480 higher than account managers.

      By looking over several account managers and business development account managers resumes, we found that both roles utilize similar skills, such as "customer service," "account management," and "sales goals." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from account manager resumes include skills like "communication," "powerpoint," "project management," and "payroll," whereas a business development account manager might be skilled in "customer relationships," "salesforce," "market research," and "relationship building. "

      Interestingly enough, business development account managers earn the most pay in the manufacturing industry, where they command an average salary of $104,820. As mentioned previously, account managers highest annual salary comes from the manufacturing industry with an average salary of $80,544.

      Business development account managers are known to earn higher educational levels when compared to account managers. Additionally, they're 7.5% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

      Description Of an Account Executive/Sales Manager

      An Account Executive/Sales Manager manages client accounts, building positive client relationships in the process. Part of their job is to secure sales, which requires them to conduct research and analysis to find new business and client opportunities, generate leads, offer products and services to clients through calls and correspondence, arrange appointments, and process payments. There are instances where they must assist clients by resolving issues and concerns, ensuring client satisfaction. Moreover, they are also responsible for developing sales plans and strategies while implementing the company's policies and regulations among staff.

      Account executive/sales managers tend to earn a lower pay than account managers by about $1,481 per year.

      While their salaries may vary, account managers and account executive/sales managers both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "account management," and "sales goals. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an account manager might have more use for skills like "communication," "crm," "powerpoint," and "project management." Meanwhile, some account executive/sales managers might include skills like "account executives," "real estate," "rep," and "financial institutions" on their resume.

      In general, account executive/sales managers make a higher salary in the manufacturing industry with an average of $65,636. The highest account manager annual salary stems from the manufacturing industry.

      In general, account executive/sales managers reach similar levels of education when compared to account managers resumes. Account executive/sales managers are 3.5% less likely to earn their Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.