Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Account manager job in Wichita, KS
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$40k-45k yearly est. 13d ago
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Account Manager
The Standard Marketing
Account manager job in Kansas
The AT&T B2B AccountManager is responsible for managing and nurturing relationships with prospective customers, ensuring their needs are met, and driving the growth of business opportunities. This role focuses on providing exceptional service to new and existing customers while identifying opportunities for upselling, cross-selling, and new business. The ideal candidate will possess strong communication, problem-solving, and relationship-building skills and be adept at managing multiple accounts simultaneously.
*Key Responsibilities:*
* Serve as the main point of contact for the assigned B2B territory.
* Understand customers' needs, objectives, and pain points to offer tailored solutions.
* Proactively manage and address customer concerns to ensure high levels of satisfaction.
* Identify opportunities to expand existing customer accounts through upselling and cross-selling of products/services.
* Monitor client satisfaction and address any issues promptly to foster loyalty and retention.
* Work closely with the sales team to support new business acquisition and expand the client base.
* Prepare and present proposals, pricing, and presentations to customers.
* Coordinate with internal teams to ensure the successful delivery of products and services to clients.
* Provide regular reports on account status, opportunities, challenges, and growth initiatives to management.
* Maintain accurate records of all client interactions, contract details, and communications in CRM systems.
* Collaborate with internal teams, including marketing, product development, and customer support, to ensure clients' needs are met.
* Share client feedback with relevant teams to help improve products and services.
*Qualifications:*
* Bachelor's degree in Business, Marketing, or a related field (preferred).
* Some experience in B2B accountmanagement or sales is a plus.
* Excellent communication, negotiation, and interpersonal skills.
* Ability to build and maintain relationships with clients at all levels.
* Strong organizational and project management abilities.
* Proficient in CRM software (Salesforce, HubSpot, etc.) and MS Office Suite.
* Experience in [industry-specific knowledge, if applicable] is a plus.
*Personal Attributes:*
* Client-focused with a commitment to delivering exceptional service.
* Results-driven with a strong ability to meet and exceed sales targets.
* Highly organized with attention to detail.
* Strong problem-solving skills and the ability to think strategically.
* Adaptable to changing business environments and client needs.
This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
$42k-62k yearly 13d ago
Account Manager (Biosimilars) - Kansas City
Fresenius Kabi USA, LLC 4.7
Account manager job in Wichita, KS
Job SummaryThe AccountManager plays a vital role in driving the growth of market share and product volume for Fresenius Kabi. This is achieved by implementing effective commercial and contracting strategies. Additionally, the AccountManager is responsible for optimizing access to promote Fresenius Kabi's Medical and Pharmacy Benefit Biopharma portfolio to targeted accounts and decision makers within a specific geographical area. The AccountManager is responsible for establishing strong relationships and effectively communicating the value proposition of our products in a compliant manner.
The ideal candidate will live in the Kansas City metro area.
The territory covers the state of Kansas and the western edge Missouri. Key cities in the territory include Kansas City, Wichita, KS, Topeka, KS and Joplin, MO.
Salary Range: $120,000 - $135,000 per year base, plus a quarterly commission target of $10,000 per quarter and a company car. Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most.Responsibilities
Increase sales in assigned territory and develop new business opportunities that exceed objectives.
Execute accountmanagement, consultative selling skills and clinical expertise to increase business, while building support for our biopharma portfolio and enhancing our status with customers.
Responsible for the contracting strategy/process and executional pull through with key customers and accounts (e.g. Hospitals, IDNs and Clinics/Practices).
Increasing access to key decision makers by developing opportunities within the customer/account base in an assigned geography.
Launch new product and programs.
Excellent collaborative and communication skills to interact successfully with customers and applicable internal colleagues (e.g. sales, marketing and market access).
Advance Fresenius Kabi credibility as a partner to improve patient care for providers utilizing approved resources (e.g. patient support programs)
Utilize business acumen, product knowledge and sales skills to identify and meet customer needs.
Strong organizational skills to maximize sales opportunities and deliver effective customer presentations.
Strong clinical, product, reimbursement and financial acumen will be required.
Understand current local market dynamics along with key challenges customers face on a daily basis.
Exhibit leadership, trust behaviors and strong relational skills.
Apply effective organization, planning, and time management skills to ensure optimal territory/account coverage.
Acts and models with integrity, compliance, internal policies, Code of Ethics and Business Conduct.
Requirements
Bachelor's Degree Required (Business or Science degree preferred).
Minimum 3-5 years of demonstrated successful pharmaceutical sales experience with a proven track record of exceptional results.
At least 2 years of working knowledge, demonstrated success and relationships within the Biopharma and/or Immunology (Rheumatology, GI or Derm) or Oncology fields preferred.
Medical Benefit buy & bill experience, and an understanding of the contracting process preferred.
Experience calling on Oncology and/or Immunology Physician Offices, Hospitals, IDNs, Academic Centers up to and including the C-Suite Level preferred.
A proven understanding of access and reimbursement including specialty pharmacy providers, IDN and GPO contracting, and strong executional pull-through of payer access required.
Demonstrated ability to develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to optimize access and sales opportunities.
Effective collaborative experience in working with a Matrix Team of National Accounts, FRMs, Marketing, etc.
Excellent oral and written communication skills.
Ability to work independently.
Must have the ability and willingness to travel as needed (auto and air).
Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
Ability to work flexible hours and weekends to meet business/customer needs.
Participates in any and all reasonable work activities as assigned by management.
Additional Information
We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.
Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.
$120k-135k yearly 4d ago
Copier Account Executive
Canon U.S.A., Inc. 4.6
Account manager job in Kansas City, KS
Company Canon U.S.A., Inc. Requisition ID 32547 Category Sales/Business Development Type Full-Time Workstyle Virtual About the Role Canon USA is seeking a Copier Account Executive (Executive, Technical Sales) for the Mid-West and Southeast regions. The Copier Account Executive position involves developing strategies to increase sales with key decision-makers in the Dealer Sales Channel and end users, promoting strong business relationships with assigned dealers and their respective branches while maintaining the highest ethical standards. The role requires effective communication with Fortune 500 level executives-including CEOs, CIOs, and CFOs-to present high-level sales strategies, ROI analyses, and technical workflow solutions, as well as providing technical expertise to assist dealers and customers in selecting hardware and software solutions. Additional responsibilities include managing dealer accounts and territories, coordinating product launches and updates, organizing events and tradeshows, and applying professional expertise to resolve routine issues within company policies.
This position is full time and is considered virtual. The office will be open 5 days a week; however you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Your Impact
- Develop strategies to increase Sales with key decision makers in the Dealer Sales Channel and with End User Promotes the business relationship between companyand Assigned Dealers and/or Offices
- Communicates effectively with Fortune 500 Customers including CEO, CIO, and CFO's presenting High Level Sales Strategies, ROI, and Technical Workflow analysis
- Assists the Dealer Sales Channel and End User Customers with technical knowledge that allows for detailed analysis and recommended hardware and software solutions
- Manages Dealer Sales Channel accountaccounts, territories, marketing program implementation, education, and other Channel related support
- Conducts High Level Introductory Sales Calls. Provides Retail Sales Channel proposal development and bid support assistance
- Coordinates and implements product launches and equipment/software updates with Dealer Sales Channel
- Manages coordinator of certain events/tradeshows
- Mid-level position where decisions are made within established policies and standard practices
- Possesses specialized knowledge or skills in a particular functional area
- Learns to use professional concepts
- Applies company policies and procedures to resolve routine issues
- Has working knowledge of company products and services
- Developing professional expertise, applies company policies and procedures to resolve a variety of issues
About You: The Skills & Expertise You Bring
- Bachelor's degree in a relevant field or equivalent experience required, plus 3-5 years of related experience
- Experience with copier sales / A3 market required
- B2B retailsales and/or customer face to face, copier dealer, copier manufacturer experience preferred
- Experience selling directly to end users is required
- CompTIA CDIA/CDIA+ Certification is a plus
- CompTIA Network+ Certification is a plus
- 5+ years in sales/sales support and industry related experience
- Travel of over 75% or more in the assigned region is expected for this position
-
This position works remotely from a home office located near a major metropolitan city/airport and requires overnight travel
-
Individual must possess a clean valid state driver's license in order to obtain the position
-
This position requires driving, therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
We are providing the anticipated salary range for this role: $69,300 - $103,770 annually. This role is eligible for commissions under the terms of an applicable plan.
Company Overview
About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at company/canonusa.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else
*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon.
#CUSA
Workstyle Description
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LI-AV1 #LI-REMOTE #ID22
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$69.3k-103.8k yearly 1d ago
Commercial Lines Account Manager
Mylo 3.4
Account manager job in Leawood, KS
As a Mylo AccountManager, you will help Mylo service business owners leverage Mylo's innovative digital technology and deliver a superior end-to-end experience. The AccountManager provides the highest level of customer service in servicing, supporting, and coordinating Clients' accounts.
Services accounts that are typically within a carrier Service Center
Responds to Client's inquiries, maintains documentation of communications, existing issues, and issues resolutions
Ensures AMS360 and ImageRight are up to date
Quotes using Agent Hub and carrier websites
Reviews quotes, policies and endorsements and makes requests for changes as needed
Gathers and compiles information for remarketing of existing account that need to be requoted.
Inputs Client information into data management system, ensuring accuracy and completeness
Engages with Carrier Service Centers, Sales and Accounting Department as needed
Performs other responsibilities and duties as needed
Requirements:
1 year of Property & Casualty Insurance experience is recommended
Property & Casualty Insurance License required
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong verbal and interpersonal communication skills required
Ability to complete continuing education requirements as needed
Ability to attend company, department, and team meetings as required, including industry training sessions via web meetings
Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
Ability to efficiently organize work and manage time in order to meet deadlines
$46k-57k yearly est. 2d ago
National and International Aggregator Carrier Sales Executive
Consolidated Communications 4.8
Account manager job in Lenexa, KS
Classification: Exempt / Non-Bargaining
may be located remote. #LI-Remote
Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.
Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement-empowering every team member to make a meaningful impact.
Fidium is seeking a dynamic, high-energy Senior Wholesale Carrier Sales Executive to manage and grow relationships with national and international aggregators across our 20-state footprint. This role emphasizes relationship building, heavy activity, field sales, and participation in industry tradeshows, while driving growth in Dedicated Internet Access (DIA), Ethernet, Wavelengths, Dark Fiber, and Fiber Broadband solutions. The ideal candidate will be a proactive hunter with a proven track record of success in the carrier space.
Responsibilities
Develop and maintain strategic relationships with national and international aggregator partners.
Drive new business development and expand existing partnerships to maximize revenue opportunities.
Represent Fidium at industry tradeshows and events to build brand presence and generate leads.
Maintain a high level of field activity, including client meetings and on-site visits.
Manage and grow a robust pipeline of opportunities through effective prospecting and funnel management.
Collaborate with internal teams to deliver complex network solutions tailored to aggregator needs.
Utilize Salesforce for CRM and pipeline management; familiarity with Connectbase is a plus.
Consistently meet or exceed sales targets and activity metrics.
Qualifications
Proven experience in wholesale carrier sales, with a focus on aggregator accounts.
Strong knowledge of DIA, Ethernet, Wavelengths, Dark Fiber, and Fiber Broadband.
Demonstrated success in relationship management and complex solution selling.
Ability to manage high activity levels and maintain a strong pipeline.
Existing relationships within the aggregator ecosystem.
Proficiency in Salesforce; Connectbase experience preferred.
Excellent communication, negotiation, and presentation skills.
Key Attributes
High energy and proactive approach to sales.
Strong hunter mentality with a focus on new business development.
Ability to thrive in a fast-paced, dynamic environment.
Strategic thinker with problem-solving skills for complex solutions.
Travel Requirements
Up to 20% travel for client meetings, tradeshows, and relationship development.
Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Salary
Pay range (commensurate with skills and experience): $105,000 - $135,000 Annual Base Plus Commission
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
$105k-135k yearly 1d ago
Software & Solutions Sales Executive
Konica Minolta Business Solutions 3.8
Account manager job in Lenexa, KS
The SSE is the regional subject matter expert relative to the Solutions and Professional Service strategies of the Konica Minolta Business Solutions - Direct division. The SSE is a dedicated Sales professional committed to seeking out new customers and collaborating with existing ones, offering a variety of solutions to optimize their business processes. The SSE is an energetic professional comfortable with prospecting, as a part of a team or independently, for solutions opportunities, within new and established clients.
Responsibilities
* Meet or exceed assigned revenue targets within assigned territory.
* Work with KMBS 3rd party providers & LOB owners in crafting customer solutions & presentations
* Maintain, and manage, individual sales activities and opportunities in the CRM Management System.
* Meets on an ongoing basis with Regional PS Sales Director, Branch Sales Managers and Market Director to review Professional Services Pipeline, forecast, and opportunities.
* Works directly with Direct Sales organization, , Regional Director and Engagement Team members to promote Solutions and Professional Services offerings, driven by Key Performance Indicators and Konica Minolta defined processes.
* Responsible for pre-sale technical discovery, business process analysis, and development of customized solutions to fit a client's requirements.
* Participate in ongoing account review sessions as part of the account team.
* Lead and/or assist direct sales organizations with assessment activity for any areas of a client's business required to assist in the crafting of a solution to address business requirements.
* Engage Pre-Sales support team to assist on creating and/or developing Engagement letters, Site Survey, Scope of Work (SOW) preparation and integration projects where appropriate.
* Maintain education training standards and certifications levels in line with job requirements and advancement development plans.
* Required to participate in the building of a knowledge base of competitive information to share with all Konica Minolta teammates as a result of interacting with prospects and customers.
* Learning and demonstrating the benefits of all Konica Minolta products, services and solutions for clients.
Qualifications
* Four-year college degree preferred or equivalent experience in a related field
* 3-5 years relevant Software Solutions, IT infrastructure or Managed IT Services sales experience
* Strong working knowledge of industry hardware, IT services and Software solutions offerings.
* Network print servers, Document management/ scanning applications and workflows, Manage Print Services, Print Optimization/cost recovery, Print and MFP print controller technology, SQL, Security, and major third-party print manufacturer's devices
* Documented history of meeting and exceeding quotas.
* Record of time management and organizational discipline.
* Willingness to travel up to 70%
* Attend training classes to remain current with the most recent technology.
* Pass certification tests to enhance career path.
* Working knowledge of project management processes.
* Capable of multitasking within a fast-paced demanding environment.
* Excellent verbal and written communication skills.
* Proficient with Excel, PowerPoint and Word
* Ability to sit or stand for long period of time in support of travel or customer meetings/presentations.
* Valid driver's license and access to reliable and presentable transportation
* Attend training classes to remain current with the most recent technology.
* Pass certification tests to enhance career path.
* Working knowledge of project management processes.
* Capable of multitasking within a fast-paced demanding environment.
* Excellent verbal and written communication skills.
* Valid driver's license and access to reliable and presentable transportation
* Energetic professional comfortable with prospecting, as a part of a team or independently, for solutions opportunities, within new and established clients.
About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.
$57k-90k yearly est. 1d ago
National Client Executive
Lockton 4.5
Account manager job in Overland Park, KS
Lockton Affinity, in Overland Park, KS is searching for a Unit Manager to join our team. The Unit Manager is a senior position and responsible for overall performance and growth of assigned programs. Responsible for achieving budgeted revenue goals for all assigned programs while maintaining strong client, carrier, and associate relationships. Closely work with key clients throughout the year and be a primary stakeholder in the overall program. Participate as needed with new business opportunities and other ventures. The Unit Manager works closely with the Producers and across all departments at Lockton Affinity.
YOUR RESPONSIBILITIES
* Develops the annual revenue budget for assigned programs.
* Establishes and executes annual strategic plan for designated programs.
* Maximizes all potential revenue from existing programs.
* Develop, review and approve the annual marketing and service plans for each assigned program to achieve revenue goal.
* Monitor and report on revenue results on a monthly basis with recommendations as needed or appropriate.
* Responsible for developing and maintaining relationships with association, franchisor, or other sponsor contacts, providing technical advice and strategy on program insurance issues.
* Builds, expands and solidifies relationships with new and existing clients at all levels within the company and leads appropriate resources to address the client's needs.
* Understands the overall business, operations and needs of the client.
* Become the subject matter expert with respect to competition and industry trends.
* Collaborate, negotiate, and clearly communicate with colleagues across all levels of the business.
* Anticipates or responds in a timely manner to the requests and needs of the client, producer, and other associates.
* Protects the confidentiality of client information.
* Ability to build strong, dependable relationships with internal associates & external partners.
* Communicates in a positive manner to contribute to a professional, cohesive, and dynamic work environment and leads program meetings as needed.
* Makes positive contribution to customer satisfaction and constantly strives to improve service to customer via the marketing, sales, underwriting, accounting, claims and client service processes.
* Ability to travel by aircraft, automobile, etc. and stay overnight for client meetings, conventions and other business-related events.
* Prepares internal and external written correspondence, reports, and analyses as needed. Ability to handle professional sales and marketing
presentations at client locations and at industry functions.
* Makes timely insurance presentations to clients and knows when to involve producer and others on same.
COMPETENCIES
* Time Management and Organization: Uses a range of skills, tools, and techniques to manage time when accomplishing specific tasks, projects and goals; this includes planning, allocating, setting goals, delegation, analysis of time spent, monitoring, organizing, scheduling, and prioritizing.
* Professionalism: Conducts oneself in a polite and respectful manner and demonstrates good judgment when dealing with internal and external clients.
* Client Focus: Practices Lockton's motto, "We Live Service," while serving Clients' needs, nurturing effective Client relationships, and contributing to the overall success and satisfaction of Lockton Affinity.
* Reliability: Completes tasks and job functions on time, while meeting or exceeding expectations; carries a trusted reputation for dependability, honesty, consistency, and commitment.
* Communication: Expresses ideas clearly, listens effectively, shares information appropriately, demonstrates interpersonal skills, and resolves conflict as needed.
* Industry Knowledge: Stays current on issues impacting the industry by maintaining expertise in a functional area.
$81k-121k yearly est. 30d ago
Executive Leader-Client Relationship Management (Onsite) Overland Park, KS
Netsmart
Account manager job in Overland Park, KS
Netsmart is seeking a seasoned Client Alignment (AccountManager) leader to support and grow strategic relationships with our Post-Acute clients, including Home Health, Hospice, Senior Living, Skilled Nursing and Rehabilitation organizations. This role serves as a trusted advisor to executive stakeholders, ensuring client goals are aligned with Netsmart's software, hosting, solutions and services to deliver measurable outcomes and long-term value.
This position leads a team of approximately 5-7 Client Alignment associates and plays a key role in driving client retention, expansion and satisfaction across a portfolio of Post-Acute providers.
Responsibilities
Lead strategic alignment for a portfolio of Post-Acute healthcare clients, building strong executive-level relationships.
Manage and develop a team of 5-7 client-facing professionals, setting clear expectations and driving consistent execution.
Develop and execute client alignment plans that connect Post-Acute operational priorities to Netsmart solutions and services.
Partner closely with Sales, Professional Services, Hosting and Operations to deliver coordinated, high-value client engagement.
Identify growth opportunities within existing accounts and support expansion and retention efforts.
Lead executive-level client meetings, including strategic planning sessions and performance reviews.
Act as a senior escalation point, ensuring issues are resolved efficiently while maintaining strong client trust.
Preference is for this position to be onsite in our Overland Park, KS office location.
Qualifications
Proven experience leading client-facing teams in healthcare technology, services, consulting, sales or accountmanagement.
Experience working with or supporting Post-Acute healthcare providers.
Strong executive presence with the ability to communicate effectively with senior leaders.
Demonstrated success driving client outcomes in complex, matrixed environments.
Excellent communication, presentation and relationship-building skills.
Bachelor's degree or equivalent experience.
Why Netsmart
Netsmart partners with Post-Acute providers nationwide to support the delivery of high-quality, efficient and compliant care. In this role, you'll help shape how clients experience Netsmart-leading a talented team and building lasting partnerships that make a meaningful impact across the Post-Acute continuum.
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
$83k-150k yearly est. Auto-Apply 11d ago
Territory Sales Manager-Midwest
Linkedin 4.8
Account manager job in Kansas
Territory Sales Manager -Midwest and SouthâCentral United States: Kansas, Missouri, Oklahoma, Southern Illinois, and Southwest Kentucky
Directly responsible for maintaining existing sales and producing new sales through distribution. Responsibility will be by geographic, market, customer or channel based (as designated by Sales Management).
Responsibilities:
1. Prepare and execute a coordinated annual sales plan (December) to establish key information on each account assigned and all new opportunities. Assure that such plans are compatible with local, regional and national sales objectives and that this plan execution will achieve goals and objectives established.
2. Conduct a formal annual review with every assigned distributor and determine their effectiveness, profitability (to Ashcroft), and growth expectations. Establish targets, goals and objectives with those who are progressing and recommend actions for under-performers. Develop and maintain good working relationships with all key distributor personnel including executive management.
3. Actively pursue and close all leads assigned and report regularly on their progress. (Joint function with Inside Sales).
4. Provide product and application training for distributors and customers where a measurable return is expected for time and dollar resources utilized.
5. Communicate often and directly to Sales Management, Marketing, Engineering and other parts of the organization on important issues including:
• Target Successes
• Operations Performance
• Market Conditions
• Competitive Activity
• New product opportunities
• Support requirements to accomplish objectives
• Distributor requirements
6. Work and follow the sales process at all levels and contacts (user, distributor, and manufacturer) to ensure results are obtained.
7. Work effectively to influence product specifications towards our product strengths.
8. Maximize Ashcroft's profit margins for all customers and distributors.
9. Maintain a specified percentage of sales of new products each year (to be designated in annual review and sales plan).
10. Practice good time management skills focused on increasing actual selling time and reducing administrative and non-productive time (targets will be set in annual review).
11. Develop and practice regular prospecting techniques to ensure a sufficient amount of new sales opportunities are being pursued at all times (balanced pipeline)
12. Participate in continuing improvement processes and self education programs to attain company and personal business objectives.
13. Recommend product and service ideas that will help customers and increase revenue.
14. Promptly promote and sell all new products to ensure new product sales are achieved quickly and meet targets.
15. Evaluate and monitor territory seal assemblers for proper equipment, certifications and use of authorized components.
Requirements: BS Degree in Marketing or Engineering or equivalent education and experience. Proven expertise and experience in the sales of measurement and control products supplemented with a four-year university degree (preferred in engineering), or equivalent practical experience. Capable of working effectively with existing accounts and their personnel involved in specifying, selecting and purchasing the Company's products as well as distributors and target accounts. Thorough knowledge of our Company's products, their applications, features and benefits and a thorough knowledge of all market segments in which the products are applied and sold to. Proven ability to work independently and on teams to accomplish targeted booking objectives. Expertise in interpreting and writing specifications and in negotiating and closing orders. Ability to coordinate and conduct instructional and promotional training and seminars involving the technical aspects and application of the Company's products. High level of computer skills is required especially Excel, Word and PowerPoint.
Ashcroft Inc. is an Equal Employment Opportunity Employer.
EOE AA M/F/Vet/Disability
Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted Asylee/Refugee
status under the Immigration and Nationality Act.
$94k-127k yearly est. 5d ago
National OEM Sales Manager
Electrex 3.9
Account manager job in Wichita, KS
Drive OEM sales. Shape national growth. Lead with strategy.
Electrex Inc. is seeking a National Sales Manager who excels in long-cycle, high-complexity OEM sales environments. This is an individual contributor role for someone who can operate confidently with leaders responsible for P&L, capital allocation, budgeting, and OEM manufacturing-and sell an integrated value proposition, not a quick-turn product. If your background is selling to dealers or fast cycle buyers, this role is not the right fit. If you thrive in 18+ month sales cycles, and you know how to build and close strategic, multimillion-dollar OEM partnerships-keep reading. This role reports to the Commercial Leader, who owns Electrex's Go-to-Market strategy and leads the National Sales Manager, Inside Sales, Customer Experience, and Technical Services teams while driving the company's overall sales, business development, and market growth. Why Electrex? Electrex is a fast-moving, values-driven manufacturing organization committed to excellence, long-term customer partnerships, and outstanding outcomes. Our culture is rooted in the 4Cs:
Character - We do what's right, not what's easy.
Commitment - We stay focused on what drives results.
Competency - We bring discipline, expertise, and integrity.
Connection - We build strong, strategic relationships inside and outside the business.
Your Mission You will lead Electrex's national new-business customer engagement efforts as a senior individual contributor focused solely on identifying, developing, and winning new OEM programs. Core Responsibilities
Achieve Net New Revenue Growth (NNRG) aligned to Electrex' s strategic plan.
Build, own, and execute the long-cycle OEM sales pipeline (18+ months).
Execute the national strategy to identify, pursue, and win new OEM programs.
Own and manage executive-level customer relationships tied to new business opportunities as an individual contributor.
Drive a repeatable, documented, data-backed sales process from prospecting to signed agreement.
Provide accurate forecasting and represent the sales pipeline with honesty and clarity.
Engage cross-functionally with engineering, operations, and leadership to align customer expectations with deliverables.
Ensure that Electrex' s commitments to customers are accurate, achievable, and delivered with excellence.
Represent Electrex with professionalism, integrity, and urgency.
You will thrive here if you are:
Strategic and relentlessly resourceful: able to push deals forward while managing long-term complexity.
A value-proposition seller: can articulate ROI, total cost of ownership, and product integration.
A long-cycle operator: accustomed to 18+ month sales paths that require stamina and structure.
An executive communicator: comfortable discussing capital plans, budgets, operations, and manufacturing production timing with senior leaders.
Clear and honest: gives realistic forecasts and isn't afraid to deliver hard news.
Disciplined: strong with CRM, reporting, pipeline management, and follow-through.
Experience & Skills Required:
8+ years of national-scale client relationship management.
5+ years selling value-based solutions into OEM or similarly complex strategic accounts.
Proven success in long-term sales cycles with structured discovery, design, quoting, negotiation, and contract execution.
Experience in solution sales environments.
Strong forecasting ability and CRM discipline.
Executive-level written and verbal communication.
Ability to travel 30-40% nationally for client meetings, presentations, and industry events.
High School Diploma or GED.
Experience & Skills Preferred:
Experience in wire harness, manufacturing, or technical product industries.
Comfort discussing technical concepts with engineering teams.
Experience building and executing OEM sales strategies.
Reasonable technical aptitude.
Ability to remain objective and balanced in forecasting and deal evaluation.
Ready to Lead National Growth? If you're a strategic OEM-focused sales professional who thrives in long sales cycles, brings honesty and discipline to forecasting, and knows how to win executive-level relationships, we'd love to talk. Electrex - Powered by the 4Cs: Character, Commitment, Competency, Connection Please Note to Recruiting Agencies: Electrex Inc. and its affiliates do not accept unsolicited resumes or candidate submissions from staffing agencies or search firms without a signed and active agreement in place. Any resumes submitted through our applicant tracking system or to our employees without such an agreement will be considered property of Electrex Inc. and its affiliates, and no fees will be paid in the event the candidate is hired. Please refrain from submitting candidates to Electrex Inc. employees or the applicant tracking system unless explicitly contracted to do so. Please be advised that Capital III and its subsidiaries, including Electrex Inc., and Seat King LLC are not seeking or accepting recruiting agency support at this time. Please Note: Electrex Inc does not provide H1B Visa, O-1, CPT, OPT, or employment-based green card sponsorship for this position. Employment Eligibility & Equal Opportunity at Electrex Inc. Electrex Inc. is an equal opportunity employer. We are committed to creating a workplace where every applicant and team member is treated with dignity and respect, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Salary:
ROLE
The Peoples Financial Client Relationship Manager will assist the team in many areas of our financial planning practice, including answering in-bound calls, preparing new account and service paperwork, managing multiple
computer systems in a paperwork-intensive environment, providing customer service both in person and over
the phone, facilitating and resolving client service requests, scheduling client meetings, managing social media
accounts, generating and mailing correspondence, planning and setting up client and corporate events, and
completing other administrative tasks as assigned.
ESSENTIAL FUNCTIONS
This position is responsible for the following functions:
Assist financial advisors with daily activities, including maintaining calendars, preparingcorrespondence, and providing customer service
Interact with clients in person and over the phone
Prepare and review new account paperwork
Plan and facilitate client and marketing events
Facilitate and resolve client service requests
Apply a working knowledge of operations/client-service processes
Work independently, effectively, and efficiently
Responsibly manage the social media channels (Facebook and LinkedIn)
Ensure paperwork is prepared and provided for all client meetings
Handle confidential and/or sensitive information responsibly
Maintain administrative functions of the office such as office supplies and mail
Various other duties as assigned
QUALIFICATIONS
EDUCATION/CERTIFICATION: High School Diploma or equivalent required
REQUIRED KNOWLEDGE: Full knowledge of financial services offered by Peoples Bank and Trust, understanding of all PBT policies and procedures related to financial services provided, and functional understanding of reports required to manage financial records
EXPERIENCE REQUIRED: 2+ years experience in banking, accounting, or a similar financial institution preferred, experience with CRM systems preferred, experience with event planning preferred, experience managing social media platforms a plus, but not required
SKILLS/ABILITIES: Attention to detail, strong written and verbal communication skills, self-motivation, self-management, ability to consistently follow through ontasks, problem solving, organized, analytical, interpersonal, proficient with Microsoft Office, customer relationship building, time management, computer literacy, and a strong ability to multi-task
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Ability to speak effectively and communicate clearly
AVERAGE HEARING: Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
REPETITIVE MOTION: The employee is regularly required to type throughout the day
FINGER DEXTERITY: The employee is regularly required to use their hands to type and maneuver a mouse
AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
PHYSICAL STRENGTH: The employee may occasionally lift and/or move up to 25 pounds (unassisted), as well as stand or sit for long periods of time
WORKING CONDITIONS
General professional office environment with climate control. Adequate lighting. Occasional additional hours outside of regular bank service hours to complete tasks. Occasional travel is necessary to any/all bank branches as necessary
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.
MATHEMATICS ABILITY: Strong numeric capabilities; ability to add, subtract, multiply, and divide inall units of measure using whole numbers and common fractions.
LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Ability to communicate clearly.
INTENT AND FUNCTION OF S
s assist organizations in ensuring that the hiring process is fairly administered and that qualified
employees are selected. They are also essential to an effective appraisal system and related promotion, transfer,
layoff, and termination decisions. Well-constructed s are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.
Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities
included have been determined to be the minimal standards required to successfully perform the positions. In no
instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to
reasonably accommodate disabled individuals. However, no accommodations will be made which may pose
serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its
status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
$54k-88k yearly est. 17d ago
Direct Client Services Account Manager
Corpay
Account manager job in Wichita, KS
What We Need
Corpay is currently looking to hire a Direct Client Services AccountManager within our CLC Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will serve as the primary liaison and relationship manager for the client, while providing unparalleled customer service, service recovery, technical assistance, and exemplary high-level relationship management. The AccountManager is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. This position requires the individual to be extremely detail-oriented and enjoy working in a fast-paced environment. The AccountManager is expected to have a complete knowledge base on all their clients utilizing various reports to track trends, highly developed customer service skills, and the ability to work in a high-pressure environment with service deliverables at a premium expectation. The Client Services AccountManager reports directly to the Manager of Direct Implementation and Client Services & will regularly collaborate with other teams and departments.
How We Work
As a Direct Client Services AccountManager, you will be expected to work in a virtual environment. Corpay will set you up for success by providing:
Home office set up
Company-issued equipment
Formal/ hands-on training
Role Responsibilities
The responsibilities of the role will include:
Building and maintaining lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for past, present, and future
Reporting to ensure all client feedback, trends, highlights, & lowlights and recording for the Executive teams
Communicating with clients, resolving conflicts, and ensuring compliance on client deliverables and revenue
Updating Account health & client reporting via the CLC Intranet, Excel, & as required in other formats - as needed by management
Working closely with all needed teams, both internally and externally: Including but not limited to CLC Reservations, Hotel Network, and Customer Support Services to provide solutions for potential issues and/or opportunities
Driving account retention and growth of contract business through strong performance and relationships while preforming scheduled account reviews with client lodging managers and leadership teams
Monitoring and managingaccounts in accordance with any and all key metrics
Communicating with client(s) (in-person, phone, electronic) on a frequency that is acceptable to the client(s)
Conducting regular business reviews, such as monthly calls, with clients utilizing reporting tools, based on client and company needs
Exhibiting and utilizing knowledge of the hotel industry and markets associated with the client's industry
Attending all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership
Meeting deadlines for any monthly, quarterly, or yearly goals
Reporting up quarterly on client(s) account health, success & risks of the portfolio(s)
Responsible for all other duties assigned as needed
Qualifications & Skills
College degree or 1-2 years of previous accountmanagement-related experience
High-level presentation skills
Demonstrated strong ability to negotiate, teach others, and report on key metrics
Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy
Demonstrate a high focus on managing up on responsibilities
Highly skilled in consulting, negotiating, and communicating with customers
Demonstrated knowledge of Microsoft Word, Excel, Outlook, PowerPoint and navigating the internet
Demonstrated ability to problem solve at a high level through critical thinking
High level of professionalism
Demonstrates ability to learn and grow the depth of industry knowledge
Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service
Benefits & Perks
Medical, Dental & Vision benefits available the 1
st
month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
$52k-78k yearly est. 60d+ ago
Client Advocacy Executive (Account Executive)
Lewer Agency 3.0
Account manager job in Overland Park, KS
Who we are:
Since 1956, Lewer has served as an advocate for independent business owners who seek to protect what they've built and prepare for the future. In 1991, our student division was formed to protect people around the world.
Lewer offers a concierge approach to employee and student insurance by providing tailored benefit strategies designed to create healthier businesses, families, and individuals.
What you'll do at Lewer:
Roles and Responsibilities
As a Client Advocacy Executive, you serve as a strategic partner to schools and administrators, overseeing the full lifecycle of client relationships and driving long-term success. You take ownership of key accounts, ensuring not only smooth onboarding and implementation but also ongoing engagement, satisfaction, and retention. You deliver WOW! Service by proactively identifying client needs, presenting customized solutions, and guiding administrators and students through complex insurance-related decisions. You play a critical role in revenue growth by managing renewals, expanding existing relationships, and identifying opportunities for new business. Through regular client meetings, presentations, and strategic check-ins, you build trust, strengthen partnerships, and position the organization as a reliable advisor. In addition, you collaborate cross-functionally with internal teams to ensure operational excellence, resolve escalated issues, and continuously improve the client experience. Your impact is measured by client retention and the ability to cultivate strong, lasting relationships that contribute to the organization's profitability and reputation.
Your Key Areas of Impact
Client Satisfaction & Retention: You play a critical role in ensuring clients receive exceptional service and support that fosters long-term loyalty. By building strong relationships, understanding each client's unique needs, and delivering customized solutions, you create a consistent and positive experience that reinforces trust in the organization. Your ability to respond with professionalism, anticipate challenges, and provide proactive guidance directly influences retention rates, customer satisfaction scores, and referral growth. Through your commitment to service excellence, you strengthen client partnerships and contribute to the organization's reputation for reliability and care.
Business Development: You strengthen client relationships by collaborating with the sales team to identify actionable insights and opportunities. You help customize solutions to meet changing client needs and contribute to strategies that deepen partnerships. You actively participate in prospect meetings, networking events, and industry forums to reinforce brand presence and open doors for growth. By positioning the organization as a trusted partner, you create the foundation for successful sales outcomes and long-term market expansion.
Program Management: You support clients by coordinating implementation, onboarding, orientation meetings, and annual policy renewals. You maintain and update materials provided to schools including plan summaries, brochures, policies, and websites, ensuring accuracy and accessibility. You may also assist in managing social media messengers and scholarship contests, contributing to broader program engagement. Your attention to detail and organizational skills minimize delays, reduce errors, and optimize processes, resulting in smoother delivery and stronger outcomes for client-facing programs.
Risk Mitigation: You help clients manage and minimize their exposure to potential risks. By communicating clearly and accurately about coverage details you empower clients to make confident and informed decisions. You proactively identify potential issues, escalate them appropriately, and drive timely resolutions that safeguard client interests and prevent disruptions. Beyond issue management, you contribute to building a culture of risk awareness and prevention, strengthening both client trust and organizational reliability. The impact of your work is reflected in reduced claim rates, improved loss ratios, and overall risk reduction that supports long-term client stability and satisfaction.
Team: Your mentorship skills have a significant impact on associate engagement, retention, and overall productivity. The impact of your work in this area is reflected in improved team performance, reduced turnover rates, and enhanced overall business performance.
Cross-Functional Collaboration: Your collaborative approach in working with internal and external stakeholders is vital to the organization's success. Through effective communication, relationship-building, and teamwork, you foster a culture of collaboration that enables successful partnerships and supports cross-functional initiatives. In addition, you contribute to department program management and system-wide responsibilities such as participating in annual audits, ensuring operational integrity. By tracking and reporting on performance metrics you provide visibility into results and areas for improvement. Leveraging data-driven insights, you refine strategies, strengthen accountability, and ensure that collaborative efforts translate into measurable business impact aligned with the organization's broader objectives. You have a commitment to cross-training and serving as backup for your colleagues as needed, which drives smooth operations and superior service for all Lewer clients.
The Work Environment, Physical Demands, and Travel
Your work is conducted primarily at the Lewer Administrative Offices, with eligibility to work from home in accordance with company policy. You must be able to remain in a stationary position 75% of the time, and be able to occasionally move about inside the office to access filing cabinets, office machinery, etc. You will operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer 95% of the time. You will need to be able to lift to 20 lbs. Travel is required for this seat and is less than 15%.
Your qualifications:
Requirements
You've received your bachelor's degree from an accredited university in business, healthcare, education, or a related field, and you've spent 3-5 years in an account or project management role. You hold a life and health insurance license or will within 90 days of hire. You may be bilingual, which is a plus. You are proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. You are also proficient with Adobe and CRM systems, preferably AgencyBloc.
This Impact Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the Associate for this seat. Duties, responsibilities, and activities may change at any time with or without notice.
Associate must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable Associates with disabilities to perform the essential functions of their job, absent undue hardship.
More about us:
Our Core Values
You live the following “
Lewer Core Values
”
in your daily work:
I've Got This
- Always takes care of business; assumes responsibility, supports accountability, leads by example.
Kaizen
- Embodies constant improvement; always asks why and continuously improves our processes.
Results With Integrity
- Commits to strong moral and ethical principles in the pursuit of excellence.
Good Vibes
- Takes care of one another; works enthusiastically, treats others professionally and respectfully.
The Team
Lewer runs on the Entrepreneurial Operating System (EOS). That means as a member of this team, your manager is committed to:
Giving clear directions.
Providing the necessary tools.
Acting with the greater good in mind.
Delegating.
Understanding your role and how you can help the company.
Providing clear expectations.
Communicating effectively.
Running effective meetings.
Meeting one-on-one with you quarterly or more, if needed.
Rewarding and recognizing your performance.
It also means you are committed to the EOS life by doing what you love, with people you love. You make a huge difference, are compensated appropriately, and take time to pursue personal passions.
Your coworkers are a diverse group of professionals across all the business units of Lewer. They are highly skilled professionals who are passionate about their work and committed to achieving Lewer's goals. They are collaborative and eager to work together to identify opportunities for improvement and find solutions to complex business challenges.
Benefits
Some benefits Lewer offers its Associates include:
Employer-paid medical, dental & vision insurance
Employer-paid short-term disability, long-term disability and life insurance
$1,200 Employer HSA annual contribution
4% 401(k) match with 100% immediate vesting
Salary Description $65,000-$75,000
$65k-75k yearly 60d+ ago
Technical Account Manager I
ISG Technology 3.4
Account manager job in Wichita, KS
Job DescriptionDescription:
At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.
Join in on the Success
As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.
But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!
Key Accountabilities:
1) Client Relationship
2) Recurring Financial Metric for Assigned Account(s)
3) Continuous Improvement
4) Maximize Service Offerings Provided to All Clients Through Providing Recommendations to Team
5) Service Delivery and CSAT for Assigned Account(s)
Job Summary: Technical AccountManager I (TAM) will have overall responsibility for an account or set of accounts as assigned. The TAM will be the primary Services contact for the client and the Account Executive for assigned client activities. The TAM will have responsibility for day-to-day account leadership and for client presentations related to ISG services, escalation resource for clients and ISG related actions as required. The role will liaison for all project activities from any ISG resource assigned to the clients that are supported by the TAM. Job duties also include end to end responsibility for delivery of service, SLA analysis and reporting, financial analysis, and customer satisfaction. Ongoing review to ensure all ISG service catalog offerings are being evaluated to implement to client (cross-sell) and working with delivery team to maximize account profitability targets.
What you bring to the position:
You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”
You successfully fulfill the following essential duties and responsibilities:
You will provide STRATEGIC OVERSITE to the position by:
Supporting Account Executive to ensure client reviews are performed as required contractually and per governance model. Includes all operational and strategic client meetings. Monthly and Quarterly Business Reviews and ownership of all content related to services, operations, strategic technology recommendations and support presentation to client.
Partnering with Solutions Architects to build and maintain assigned client technical roadmaps.
Actively participating in monitoring of assigned client's technical projects with the Project Manager and technical team to ensure service delivery standards.
Leveraging business and technical knowledge and expertise to drive business process improvements.
Recognizing areas for internal improvement and work with teams to develop plans for implementation.
You will utilize your ADMINISTRATIVE SKILLS to efficiently:
Perform various administrative tasks as needed, including logistics for meetings and workshops, room bookings, catering, and visitor registration.
Provide regular updates of the progress and status of specific projects and MSP activities.
You will use your COLLABORATIVE SKILLS to:
Interact closely with finance team to analyze ongoing financial reporting / charging and maximizing profitability for account(s).
Coordinate meetings with customers, internal and cross-functional teams. Generate meeting materials and produce post-meeting deliverables.
Effectively work with teams to identify / mitigate delivery risks and participate in the creation of risk mitigation plans.
Collaborate across all business units to control resource requests while aligning to budgets and project plans
Demonstrate a commitment to ISG Technology's Core Values.
Support the Company by completing all other job duties assigned.
You will use your TECHNICAL SKILLS to:
Assure all onboarding activities, quality, and signoff on go-live as required for account(s).
Manage day-to-day execution of project workstreams. Assist with the planning, tracking, documentation, and status updates for the project. Facilitate the definition of project scope, goals, and deliverables for specific projects, as assigned.
Maintain a full understanding of each Managed Services solution including technical design, financial modeling, and contractual terms and conditions for each client.
Use a variety of delivery management tools to manage progress, reviews, retrospectives, resource capacity, and level of effort.
You will use your CUSTOMER SERVICE SKILLS to:
Interact with leadership from delivery organization(s) supporting accounts to ensure proper delivery quality and services based on scope of services agreement.
Ensure proper change management review and approval for any client related changes across services.
Interact day to day with clients and act as focal point for client owned activities and deliverables related to any services provided
You will use your LEADERSHIP SKILLS to:
Exercise solid leadership skills combined with strong business acumen, excellent communication skills, and in-depth analytical capabilities.
As a successful employee, you will demonstrate the following professional skills as you carry out your position:
Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations.
Presentation - Deliver business, operational, and technical service presentations to audiences of 20-150 individuals.
Leadership - Lead people and get results through others in a positive and inspiring manner.
Management - Organize and manage multiple priorities.
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
Organizational Support - Follow company policies and procedures and complete other duties as assigned.
Judgment - Include appropriate people in decision-making process.
Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well.
Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner.
Requirements:
You will meet the following educational, licensing, certification and work experience requirements:
Bachelor's Degree or equivalent experience required.
Experience in Technical Operations function, including solid experience dealing with customers, and internal teams, typically gained over 4-6 years required.
Minimum 2 years' experience in an external or internal customer service delivery position.
Experience working for an established managed or cloud services provider (MSP/CSP) preferred.
Have a working knowledge of Microsoft Office Suite (Word, Excel and Outlook).
Have a working knowledge of ConnectWise (or ITSM tooling as required), InfoSight, Auvik and CW RMM outputs, or related technologies is preferred.
Have a working knowledge of multiple MSP Cloud based administration and licensing portals; Microsoft, Auvik, CW RMM, Barracuda, Webroot, FortiEDR, Knowbe4, and others is preferred.
Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage.
You will follow the ISG Technology Core Values:
Humor & Fun
We believe it's important to take time outside of work to spend time with family and keep the wind in our sails.
We collaborate and value sharing our unique perspectives.
We're inclusive and create activities that align with people's interests and passions.
Resilience
We pride ourselves in meeting high-pressure challenges
We never quit and demonstrate the ability to see daunting assignments through … successfully.
Lead by Example
We demonstrate courage in having crucial (and sometimes “tough”) conversations.
We are reliable and highly accountable in our use of systems and tools.
Continuous Improvement
We're creative thinkers who can adapt to evolving situations.
We're humbly confident, know our stuff, are willing to coach and be coached.
We're willing to make “healthy” self-sacrifices for the greater good.
“Team First” Initiative
We are pro-active and stay on top of training and certifications.
We willingly take on more responsibility if we see a need and can assist.
We view individual accountabilities as representing the whole team.
You are able to work in the following environmental and working conditions:
Prolonged periods of sitting at a desk and working on a computer and phone.
Work in a general office environment.
Travel to client and prospect locations with varying conditions.
You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.
$70k-103k yearly est. 28d ago
Aftermarket/OEM Sales Manager
Harlan Global Manufacturing 3.8
Account manager job in Kansas City, KS
Job DescriptionDescription:
The Aftermarket/OEM Sales Manager is responsible for leading sales initiatives for original equipment manufacturer (OEM) and aftermarket parts and services. This role drives revenue growth through strategic accountmanagement, customer relationship development, and market expansion within the industrial and specialty vehicle sectors. The manager ensures customer satisfaction, identifies new sales opportunities, and collaborates with production and engineering teams to deliver high-quality solutions that meet client needs.
Key Responsibilities:
Develop and execute sales strategies to achieve OEM and aftermarket revenue targets.
Build and maintain strong relationships with distributors, dealers, and end customers.
Identify and pursue new business opportunities within existing and emerging markets.
Manage and grow OEM accounts, ensuring alignment with production schedules and customer demand.
Oversee aftermarket parts programs, including pricing, promotions, and product availability.
Collaborate with supply chain, production, and engineering teams to ensure timely delivery and technical accuracy of parts and components.
Forecast sales trends and prepare regular performance and market reports for management.
Monitor competitor activity and market conditions to inform strategic planning.
Lead, train, and support sales representatives or distributors to achieve consistent performance.
Represent the company at trade shows, industry events, and customer meetings.
Support warranty, service, and technical support teams in resolving customer issues.
Requirements:Qualifications:
Education & Experience:
Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
Minimum 5-7 years of experience in sales management within manufacturing, automotive, or industrial equipment sectors.
Proven success managing OEM or aftermarket sales channels.
Skills & Competencies:
Strong knowledge of mechanical components, parts distribution, and supply chain processes.
Excellent negotiation, communication, and customer service skills.
Analytical and strategic thinker with strong business acumen.
Proficient in CRM software and Microsoft Office Suite.
Ability to travel domestically and internationally as needed (up to 30%).
Key Performance Indicators (KPIs):
Achievement of annual sales and margin targets.
Growth of key accounts and new customer acquisition.
Customer satisfaction and retention rates.
Inventory turnover and forecast accuracy.
Dealer/distributor performance improvement.
Work Environment:
This role operates in a professional office and manufacturing environment. Occasional visits to customer sites, trade shows, and production facilities are required.
$74k-103k yearly est. 12d ago
B2B Account Manager -- Tech & Telecom
Koita Agency
Account manager job in Overland Park, KS
Job DescriptionAbout Koita Agency Over the last 20 years our B2C and B2B sales agency has grown to 7 locations across 4 states. In South Florida we operate a Training Facility in Miami Lakes, a main office in Doral, and a new satellite in Hollywood, with continued expansion across Fort Lauderdale and West Palm Beach. We partner with regional providers in telecom, connectivity, energy, and home services to build high-performing field and inside sales teams, backed by hands-on coaching and a proven playbook. Role Summary Own an SMB territory across Overland Park/KC Metro. Work primarily warm/hot SMB demand, add targeted outreach to priority ZIPs, and drive a crisp discovery → proposal → close cycle. Post-sale, ensure early adoption to secure retention and referrals. What You Get
Paid onboarding + weekly coaching; solution-specialist support for complex installs.
Warm/hot lead flow; territory plans with ICP notes and ZIP priorities.
Tiered offers and proposal templates to shorten cycles.
Pipeline hygiene cadence (commit/best case) + forecast coaching.
Path to Team Lead / Manager-in-Training.
Your Role
Sell to owners/GMs/site leaders; book on-site where it speeds decisions.
Run discovery, tailor proposals, handle objections, and close.
Maintain 3× pipeline coverage vs. monthly target; update next steps every touch.
Coordinate clean activations; confirm adoption milestones in first 30-60 days.
Share 2-3 weekly learnings to sharpen messaging and territory plan.
What We're Looking For
Proven B2B wins (tech/telecom a plus); discovery/negotiation mastery.
KPI discipline; accurate notes, next steps, and close plans.
CRM fluency; strong communication and follow-through.
Valid driver's license + reliable transportation; Authorized to work in the U.S.
Compensation
1099 contractor; commission-only with paid training + performance bonuses.
Typical OTE $50,000-$90,000+ depending on territory and results.
Our Hiring Process Apply → quick screen → interview with hiring lead → (optional) ride-along shadow → offer & background check. Why Koita Agency? We believe in the power of personal connections and have honed our sales craft for two decades. Our culture values integrity, community involvement, coaching, and real growth paths. Join a team that helps you learn fast, earn well, and move up.
$50k-90k yearly 17d ago
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Account manager job in Overland Park, KS
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$40k-46k yearly est. 13d ago
Client Services Account Manager
Corpay
Account manager job in Wichita, KS
What We Need
Corpay is currently looking to hire a Client Services AccountManager within our CLC division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will manage a portfolio of customers and be responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships. This position operates within a Customer Focus Group (CFG) whose purpose is to design, implement, and manage customized hotel lodging programs for customers engaged in a variety of business verticals. You will report directly to the Senior Operations Manager.
How We Work
As a Client Services AccountManager, you will be expected to work in an office environment. Corpay will set you up for success by providing:
Assigned workspace in Wichita, KS
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Primary point of contact for all matters specific to assigned customers
Overseeing all daily activities for assigned customers
Expanding and building strong, long-term relationships with primary contacts, key stakeholders, and Senior Managers within each assigned customer
Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager
Identifying the customer's objectives and challenges concerning savings, average rate, business rules and controls, hotel coverage, process efficiency, and convenience, and visibility to data (reporting)
Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers
Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth
Assisting with and participating in customer account reviews
Conducting detailed customer surveys to uncover needs or issues
Identifying and securing tax exemptions where applicable
Providing constructive feedback to CLC Management about customer issues and concerns
Completing assigned monthly goals
Performing other duties as assigned
Qualifications & Skills
Preference will be given to candidates with experience with office experience or hotel front desk role
2-4 years customer service and/or accountmanagement experience
Excellent verbal and written communication skills are required and presentation skills are preferred
Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels
Proactive mindset, ability to think strategically, identify and capitalize on opportunities
Must possess strong organizational and analytical skills
Proven experience with MS Office including strong Excel is required
Strong ability to multi-task and be focused, detail-oriented, self-motivated
Ability to work well in a team environment
Benefits & Perks
Medical, Dental & Vision benefits available the 1
st
month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-AG1
#INDOPS
$52k-78k yearly est. 8d ago
Technical Account Manager I
ISG Technology 3.4
Account manager job in Wichita, KS
At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.
Join in on the Success
As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.
But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!
Key Accountabilities:
1) Client Relationship
2) Recurring Financial Metric for Assigned Account(s)
3) Continuous Improvement
4) Maximize Service Offerings Provided to All Clients Through Providing Recommendations to Team
5) Service Delivery and CSAT for Assigned Account(s)
Job Summary: Technical AccountManager I (TAM) will have overall responsibility for an account or set of accounts as assigned. The TAM will be the primary Services contact for the client and the Account Executive for assigned client activities. The TAM will have responsibility for day-to-day account leadership and for client presentations related to ISG services, escalation resource for clients and ISG related actions as required. The role will liaison for all project activities from any ISG resource assigned to the clients that are supported by the TAM. Job duties also include end to end responsibility for delivery of service, SLA analysis and reporting, financial analysis, and customer satisfaction. Ongoing review to ensure all ISG service catalog offerings are being evaluated to implement to client (cross-sell) and working with delivery team to maximize account profitability targets.
What you bring to the position:
You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”
You successfully fulfill the following essential duties and responsibilities:
You will provide STRATEGIC OVERSITE to the position by:
Supporting Account Executive to ensure client reviews are performed as required contractually and per governance model. Includes all operational and strategic client meetings. Monthly and Quarterly Business Reviews and ownership of all content related to services, operations, strategic technology recommendations and support presentation to client.
Partnering with Solutions Architects to build and maintain assigned client technical roadmaps.
Actively participating in monitoring of assigned client's technical projects with the Project Manager and technical team to ensure service delivery standards.
Leveraging business and technical knowledge and expertise to drive business process improvements.
Recognizing areas for internal improvement and work with teams to develop plans for implementation.
You will utilize your ADMINISTRATIVE SKILLS to efficiently:
Perform various administrative tasks as needed, including logistics for meetings and workshops, room bookings, catering, and visitor registration.
Provide regular updates of the progress and status of specific projects and MSP activities.
You will use your COLLABORATIVE SKILLS to:
Interact closely with finance team to analyze ongoing financial reporting / charging and maximizing profitability for account(s).
Coordinate meetings with customers, internal and cross-functional teams. Generate meeting materials and produce post-meeting deliverables.
Effectively work with teams to identify / mitigate delivery risks and participate in the creation of risk mitigation plans.
Collaborate across all business units to control resource requests while aligning to budgets and project plans
Demonstrate a commitment to ISG Technology's Core Values.
Support the Company by completing all other job duties assigned.
You will use your TECHNICAL SKILLS to:
Assure all onboarding activities, quality, and signoff on go-live as required for account(s).
Manage day-to-day execution of project workstreams. Assist with the planning, tracking, documentation, and status updates for the project. Facilitate the definition of project scope, goals, and deliverables for specific projects, as assigned.
Maintain a full understanding of each Managed Services solution including technical design, financial modeling, and contractual terms and conditions for each client.
Use a variety of delivery management tools to manage progress, reviews, retrospectives, resource capacity, and level of effort.
You will use your CUSTOMER SERVICE SKILLS to:
Interact with leadership from delivery organization(s) supporting accounts to ensure proper delivery quality and services based on scope of services agreement.
Ensure proper change management review and approval for any client related changes across services.
Interact day to day with clients and act as focal point for client owned activities and deliverables related to any services provided
You will use your LEADERSHIP SKILLS to:
Exercise solid leadership skills combined with strong business acumen, excellent communication skills, and in-depth analytical capabilities.
As a successful employee, you will demonstrate the following professional skills as you carry out your position:
Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations.
Presentation - Deliver business, operational, and technical service presentations to audiences of 20-150 individuals.
Leadership - Lead people and get results through others in a positive and inspiring manner.
Management - Organize and manage multiple priorities.
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
Organizational Support - Follow company policies and procedures and complete other duties as assigned.
Judgment - Include appropriate people in decision-making process.
Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well.
Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner.
Requirements
You will meet the following educational, licensing, certification and work experience requirements:
Bachelor's Degree or equivalent experience required.
Experience in Technical Operations function, including solid experience dealing with customers, and internal teams, typically gained over 4-6 years required.
Minimum 2 years' experience in an external or internal customer service delivery position.
Experience working for an established managed or cloud services provider (MSP/CSP) preferred.
Have a working knowledge of Microsoft Office Suite (Word, Excel and Outlook).
Have a working knowledge of ConnectWise (or ITSM tooling as required), InfoSight, Auvik and CW RMM outputs, or related technologies is preferred.
Have a working knowledge of multiple MSP Cloud based administration and licensing portals; Microsoft, Auvik, CW RMM, Barracuda, Webroot, FortiEDR, Knowbe4, and others is preferred.
Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage.
You will follow the ISG Technology Core Values:
Humor & Fun
We believe it's important to take time outside of work to spend time with family and keep the wind in our sails.
We collaborate and value sharing our unique perspectives.
We're inclusive and create activities that align with people's interests and passions.
Resilience
We pride ourselves in meeting high-pressure challenges
We never quit and demonstrate the ability to see daunting assignments through … successfully.
Lead by Example
We demonstrate courage in having crucial (and sometimes “tough”) conversations.
We are reliable and highly accountable in our use of systems and tools.
Continuous Improvement
We're creative thinkers who can adapt to evolving situations.
We're humbly confident, know our stuff, are willing to coach and be coached.
We're willing to make “healthy” self-sacrifices for the greater good.
“Team First” Initiative
We are pro-active and stay on top of training and certifications.
We willingly take on more responsibility if we see a need and can assist.
We view individual accountabilities as representing the whole team.
You are able to work in the following environmental and working conditions:
Prolonged periods of sitting at a desk and working on a computer and phone.
Work in a general office environment.
Travel to client and prospect locations with varying conditions.
You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.