Account manager jobs in Oakland, CA - 3,152 jobs

About Omni Omni is a business intelligence and embedded analytics platform that helps customers improve self-service, accelerate AI adoption, and build customer-facing data products. Whether users prefer AI, spreadsheets, SQL, or point-and-click, Omni makes it easy for anyone to explore and act on data - all from the same platform. At the core of Omni's platform is a built-in semantic layer that ensures consistency, trust, and AI readiness. Headquartered in San Francisco, Omni has office hubs in Santa Cruz, Philadelphia, Dublin, and Sydney, with team members around the world. The company has raised $97M in funding from leading investors including ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures. The Role As a Technical Account Manager, you'll serve as a dedicated, strategic technical advisor for Omni's largest and most complex enterprise customers, partnering closely with Professional Services, Product, and Support teams. Your mission is to help top accounts achieve faster time-to-value, reduce inbound escalations, ensure long term success, and contribute reusable technical assets that scale with Omni's growth. You do this by partnering with Sales and Professional Services to design a scalable implementation plan, knowing and documenting the core use cases and nuances of your customers tech stack, and consistently working to ensure that all future technical recommendations are scalable as Omni platforms continue to evolve. TAMs blend technical expertise with customer-facing skills. You'll help enterprises embed Omni into their workflows, optimize performance, and expand their use of our BI platforms. Your work will directly influence adoption, retention, and expansion at scale. Responsibilities Act as the primary technical advisor for our top enterprise customers. Partner with Professional Services, Product, and Support teams to ensure customers achieve faster time-to-value and sustainable adoption. Guide customers on best practices for architecture, integrations, embedding, and data modeling. Proactively identify technical risks and create mitigation plans to reduce inbound escalations. Lead technical enablement workshops, health checks, and design reviews for customers, and internally to increase the subject matter expertise on the team. Help customers optimize query performance, dashboard usability, and user adoption. Serve as the technical voice of the customer internally, influencing product roadmaps and support processes. Build and maintain reusable implementation assets (templates, playbooks, technical documentation) that scale across Omni's customer base. Partner with Sales and Customer Success Managers to surface cross-sell and upsell opportunities through technical insight. Provide technical validation in expansion and renewal cycles. Influence Net Dollar Retention (NDR) by demonstrating the scalable value of Omni. What We're Looking For 5+ years in a technical customer-facing role (Customer Success Engineer, Technical Account Manager, Solutions Architect, or Data Consultant). Deep knowledge of data & analytics technologies: SQL, semantic layers, data warehouses (Snowflake, BigQuery, Redshift), BI platforms, APIs, embedding strategies. Strong architectural thinking: able to map complex data ecosystems to Omni's platform. Excellent communicator-comfortable engaging both C-level execs and data engineers. Consultative and proactive, with the ability to span multiple enterprise accounts. Strong problem-solving and attention to detail. Bonus Points Experience driving adoption and expansion in a SaaS analytics/BI environment. Familiarity with customer success frameworks and metrics (GRR, NDR, adoption KPIs). Track record of influencing enterprise technology strategy. Comfortable working with global teams and customers across time zones. Compensation & Benefits On Target Earnings (OTE): $145k-$208k, 70/30 salary-to-variable split. Comprehensive health, dental, and vision coverage. Equity in a fast-growing company. Flexible, collaborative work environment. #J-18808-Ljbffr

## Technical Account ManagerSan Francisco, US · Full-time · Senior#### About The PositionCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.**About The Position****Technical Account Managers in Coralogix are key in our effort to meet our customer's expectations and help them utilize their observability and security data in the most efficient way possible.****We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.****Our Technical Account Managers** are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.**Technical Account Managers** are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.**Responsibilities*** Solve customer's technical problems by adopting the platform, integrating new data and existing integrations* Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value* Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting* Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.* Build a successful and ongoing game plan for each customer based on a specific data analysis and customer's needs* Establishing relationships and engaging with technical counterparts to drive product adoption* Conduct QBRs with customers to consistently reflect delivered value and ensure customer's needs* Advocate internally for customer needs within Coralogix and influence a product development roadmap* Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities#### Requirements* Background knowledge of DevOps / Cloud / Observability* Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM* Hands-on experience in technical integrations and complex troubleshooting* Experience in customer facing positions and excellent customer-facing skills* Excellent communication skills in English, both written and verbal.* Strong presentation skills with the ability to establish credibility with executives* Willing to work in a hybrid model from our San Francisco office* Hands-on Engineering/DevOps background - **advantage*** Comfortable coding in any high-level programming language (Java, Go, Python) **- advantage*** BSc degree in Computer Science / Engineering - **advantage*** Experience in SaaS B2B software companies **- advantage****Cultural Fit**We're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.*Compensation and rewards** The on-target earnings range for this role is $160,000 - $200,000. When determining your salary, we consider your experience, skills, education, and work location.* Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply. #J-18808-Ljbffr

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Client Delivery Executive to join our team in Bay Area, CA, California (US-CA), United States (US). Position Overview As a Client Delivery Executive II at NTT DATA, you will lead cross‑functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high‑performance teams. This role demands exceptional leadership, deep HiTech industry experience, a change agent mentality, and a proven track record in delivering complex digital IT solutions. The position is for client site Bay Area, CA. Responsibilities Operations: Accountable for end‑to‑end delivery of NTT DATA services for a specific client. Ensure adherence to contractual commitments. Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. Develop and maintain Crisis Management/Disaster Plans. Implement project mitigation plans for yellow or red deliverables. Conduct Customer Governance meetings. Manage Outage/Escalation/Missed SLA incidents. Implement and execute automation and efficiency programs. Drive client improvement plans to enhance satisfaction. Utilize automation for repetitive tasks to boost performance and service quality. Possess a deep understanding of the delivery life cycle. Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts. Manage costs in alignment with annual operating plans and point of sale. Develop action plans to close forecast gaps. Manage account ramp‑up/ramp‑down resources efficiently. Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks. Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders. Act as a strategic delivery advisor to the executive leadership team. Manage Sales Enablement, ensuring integration with delivery teams. Leverage broader NTT DATA capabilities and resources strategically. Interface with customer architecture teams and senior leadership on emerging technologies. Governance: Serve as the main contact for client operations leadership. Maintain effective communication with all stakeholders and cross‑functional teams. Stay informed about global industry trends and their impact on IT services. Organization: Apply best practices in organizational change management. Solve large, enterprise problems through matrixed organizations. Guide delivery leaders to align service offerings properly. Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process. Coach and mentor a large team of delivery leaders responsible for daily client operations. Qualifications Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity. 5+ years of experience working in the HiTech Industry with HiTech customers. 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services. 8+ years of experience managing a highly leveraged service environment. Digital Transformation experience leveraging AI to refine knowledge insights. Strong knowledge of and experience with ITIL Service Framework v4. Experience in IT support and production escalations, including incident response and change lifecycles. Excellent verbal and written communication skills. Ability to work across multiple time zones. Extensive experience with ServiceNow. About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************* NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Cloud, CRM, Computer Science, Consulting, Change Management, Technology, Management #J-18808-Ljbffr

Role: Agent Product Manager, Strategic Accounts Industry: Artificial Intelligence / Enterprise Technology Firm Style: High-growth, venture-backed, product-driven startup You're a great fit if: You thrive in highly autonomous, fast-paced environments and enjoy building from 0→1. You're product-minded, scrappy, and able to drive complex projects across cross-functional teams. You're technically fluent - comfortable partnering with Engineering to translate complex concepts into practical AI agent solutions. You excel at developing trusted relationships with leaders across large, multi-layered organizations. You're comfortable embedding with clients, understanding their business challenges, and translating them into scalable product solutions. You're an entrepreneurial thinker - someone who could see themselves as a future founder, GM, or business unit leader. You thrive as an individual contributor - rolling up sleeves and driving work forward independently in a high-autonomy setting. Your responsibilities: Build, design, and optimize enterprise-quality AI agents in close collaboration with strategic customers. Dive deep into customer workflows, pain points, and goals to deliver meaningful, high-impact solutions. Embed with customer teams to serve as a strategic advisor to their AI roadmap. Run tight feedback loops with Engineering - shaping feature development based on real-world insights. Represent the firm externally with customers and prospects, including key deployments and demos. Partner with executives to refine and scale the playbook for managing strategic accounts. Where you'll make an impact: You'll own your portfolio of AI agents end-to-end, driving real business outcomes for some of the largest global brands. This is an opportunity to tackle complex business problems, design elegant solutions, and scale them to millions of users - all while shaping the foundation of the Strategic APM function. #J-18808-Ljbffr

Employment Type Full time Department Go-to-Market Compensation Sales On Target Yearly Comp $150K - $170K • Offers Equity About Vapi Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need-telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite-to launch production‑grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity's default interface again by capturing nuance, emotion, and context that text alone misses. About the Role As our founding Technical Account Manager (TAM) you will own the customer lifecycle post-sale for Vapi's enterprise customers. You'll act as a trusted advisor, driving adoption, expansion, and measurable impact while serving as the connective tissue between customers and our product, engineering, and GTM teams. If you love building deep partnerships, solving novel technical problems, and operating at startup velocity, this role is for you. What You'll Do Build long-term, executive-level relationships that position Vapi as a strategic cornerstone of customers' voice‑AI roadmaps. Co-pilot customers from pilot scope through rollout, ensuring rapid time-to-value and seamless production launches. Continuously upskill on Vapi's product and the broader AI landscape; translate insights into best practices and playbooks. Communicate clearly with stakeholders from ICs to C-suite, aligning success criteria and ensuring accountability. Champion customer feedback internally to influence product priorities and roadmap. Drive account growth through proactive upselling, cross-selling, and managing renewals to maximize customer lifetime value. Who You Are 3+ years of Account Management or Customer Success experience in B2B SaaS, owning relationships with enterprise or mid-market customers. Proven success driving adoption and revenue growth across multi-stakeholder accounts. Exceptional communication, presentation, and project-management skills; able to simplify complex technical concepts. High EQ, strong persuasion, and teamwork skills; comfortable interfacing from engineers to executives. Bonus: experience with conversational AI, telephony, or agentic AI deployments in large organizations; previous work in high-growth startups. Why Vapi Define the future of human-AI interaction: help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate Own meaningful work at a breakout startup: join early, take real ownership, and have a direct hand in building a category-defining company from the ground up Surround yourself with exceptional people: work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission Accelerate your career in a high-growth environment: grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI What We Offer Competitive compensation: includes a strong base salary and meaningful equity ownership Comprehensive health coverage: medical, dental, and vision plans Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance Daily meals: catered lunches and dinners provided for in-office days Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being Professional development: annual learning stipends for courses, conferences, and upskilling Team connection: regular offsites, team events, and opportunities to build in-person relationships Compensation Range: $150K - $170K #J-18808-Ljbffr

About Bland AI At Bland, we're building the most human AI phone agents in the world. We're a Series B startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we've raised $65M to reimagine the future of customer communication. Today, we're a 60‑person team powering voice automation for companies like Better.com, helping them deliver friendly, helpful, and human‑like conversations at massive scale. And now we're hiring our next game‑changing teammate: a Technical Account Manager (TAM) who lives at the intersection of customer success, and solutions. Why this role exists We need someone who will take control of post‑sales, enforce clarity, and drive customers to value fast. Someone who doesn't wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities. What you'll do Drive Customer Outcomes - You'll own the post‑sales journey end‑to‑end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high‑value use cases, and turning every deployment into a measurable win for both their business and ours. Cross‑Functional Problem Solving - Partner with forward‑deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production. Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction. Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans. Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes. High‑Ownership, High‑Velocity Mindset - Operate with positivity, pace, and accountability in a fast‑moving startup environment where speed, precision, and customer obsession matter. Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human‑like AI phone agents in the world. Qualifications Technical Foundation (CS/Engineering or Equivalent Experience) - Degree or equivalent hands‑on experience enabling deep understanding of customer architectures and AI workloads. 5+ Years in Technical Customer‑Facing Roles - Experience as a TAM, Technical Lead, Solutions Architect, Customer engineer or similar role owning post‑sales success and enterprise customer outcomes. API & Integration Fluency - Comfortable reading/writing REST/JSON, interpreting logs, querying data with SQL and understanding how systems integrate in production. Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high‑pressure situations. Strong Communication Skills - Able to simplify technical concepts for executives and dive deep with practitioners. High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers toward best practices through structured touchpoints such as MBR/QBRs. Cross‑Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth. Thrives in Fast‑Paced Environments - High‑ownership operator who excels in rapid, high‑impact cultures. Nice to haves Startup experience or early‑stage TAM experience Experience with AI/ML, conversational AI, or telephony systems Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON Background working with voice workflows, call flows, or contact center tech Experience building TAM playbooks or customer onboarding frameworks Why You'll Love This Role You get to build real AI systems that talk, reason, and help humans at scale and you're the one bringing that magic into production for customers across entire industries. You'll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best‑in‑class technical account management” means in the age of LLMs. And if we do this right? You will have a measurable, outsized impact on Bland's growth curve. Compensation & Perks Salary: $120k - $180k base + meaningful equity + benefits. Gorgeous office in Jackson Square, San Francisco (rooftop views & great coffee shops nearby). #J-18808-Ljbffr

A dynamic tech company is seeking a Senior Technical Account Manager to oversee enterprise onboarding and account management. In this role, you will lead onboarding efforts, ensure enterprise customers derive maximum value from the product, and serve as a strategic advisor. Candidates should have over 5 years of experience in technical account management, possess strong organizational skills, and demonstrate exceptional communication abilities. This position offers a hybrid work setup and competitive compensation including equity. #J-18808-Ljbffr

AI-driven threats and human error are today's biggest enterprise security risks. Cybercriminals don't hack systems-they exploit people. Human errors drive 70% of security breaches, making human behavior the primary and growing attack surface. At Fable, we believe that the right tools can convert people from targets to another layer of defense. Fable is the human risk platform that directly shapes employee behavior. Designed for simplicity and enterprise scale, our agentic platform synthesizes complex employee data, pinpoints risky behaviors, and deploys highly relevant interventions to people automatically, in real time, right where they work. Backed by Redpoint Ventures and Greylock Partners and founded by early Abnormal Security team members, Fable is solving cybersecurity's biggest challenge in a multi-billion-dollar market. Our team includes alumni from Meta, Twitter, Flexport, and top-tier universities like Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. We are experiencing explosive growth, making this a career-defining opportunity to join and shape the future of security. Role Summary As a Technical Account Manager, you will own the post‑sale technical relationship for a portfolio of customers. You'll lead onboarding and implementation, drive adoption and value realization, surface product feedback, and act as the bridge between our customers and our product/engineering teams. Your goal is to deliver measurable ROI, reduce time‑to‑value, and foster long‑term renewals and expansion. Key Responsibilities Onboarding & Implementation Lead technical kickoff calls and project‑manage the implementation process Configure integrations, data feeds, and custom workflows to meet customer needs Develop detailed onboarding plans with timelines, milestones, and success criteria Customer Enablement & Adoption Conduct regular health checks and usage reviews Deliver tailored training sessions Identify and mitigate adoption blockers; proactively surface risk signals Advise customers on developing and operationalizing a human risk program roadmap, from baseline awareness to measurable culture change Partner with CISOs and security leaders to integrate Fable's behavioral insights and automation into their larger cybersecurity strategy Provide best-practice frameworks for maturing human risk management over time Technical Advocacy & Escalation Serve as the primary technical contact for your accounts Triage and prioritize support tickets, collaborating with Engineering Escalate critical issues and drive resolution through cross‑functional coordination Value Realization & Expansion Build business‑case analyses and ROI reports to demonstrate realized value Quantify the maturity and impact of customers' human risk programs, translating behavioral improvements into business-level outcomes Partner with AEs on upsell and renewal conversations Identify expansion opportunities Product Feedback & Roadmap Collect and synthesize customer feedback, feature requests, and competitive insights Evangelize new product capabilities and beta programs Liaise with Product and Engineering to influence roadmap priorities Relationship Management Develop trusted advisor relationships with technical and security stakeholders (e.g., CISOs, SecOps) Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics Qualifications 3-5 years of customer‑facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist) Proven track record driving technical implementations and adoption for mid‑market or enterprise customers Strong project management skills with attention to detail and accountability Exceptional written and verbal communication skills; able to present to both technical and executive audiences Customer‑obsessed mindset with a bias for proactive problem‑solving and escalation management Experience in cybersecurity, risk management, or compliance domains Nice‑to‑Haves Familiarity with SIEM, IAM, UEBA, or SSO platforms Prior background in high‑velocity startup environments Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience What We Offer Competitive base salary + bonus on renewals and expansions Equity in a venture‑backed, high‑growth company Comprehensive benefits: health, dental, vision, 401(k) with match Flexible PTO #J-18808-Ljbffr

As a Technical Account Manager (TAM) at Cloud Buddy, you will serve as the primary point of contact for our valued clients, ensuring their technical needs are met and their cloud IT solutions are optimized for maximum performance and efficiency. You will play a crucial role in building and maintaining strong client relationships, providing technical guidance, and facilitating collaboration between clients and our technical teams. Requirements Responsibilities: Client Relationship Management: Develop and maintain strong, long-lasting relationships with assigned clients. Understand their business objectives and technical requirements. Technical Consultation: Act as a trusted advisor to clients, providing expert technical guidance, best practices, and recommendations to maximize the value of our cloud IT solutions. Account Planning: Collaborate with clients to create and execute account plans that align with their strategic goals and ensure the successful implementation of our services. Issue Resolution: Proactively identify and address technical issues or challenges faced by clients. Work closely with internal technical teams to facilitate timely resolutions. Performance Optimization: Monitor and analyze the performance of clients' cloud IT solutions. Identify opportunities for optimization and efficiency improvements. Product Knowledge: Stay up-to-date with our product offerings and industry trends to effectively communicate features, benefits, and enhancements to clients. Escalation Management: Manage and elevate client issues as needed to ensure prompt resolution and client satisfaction. Training and Documentation: Provide training and documentation to clients as needed to help them understand and use our cloud IT solutions effectively. Account Growth: Identify opportunities for account expansion and work with sales teams to drive upsell and cross-sell opportunities. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred). Proven experience in a technical account management role, preferably in the IT or cloud services industry. Strong technical background with a deep understanding of cloud computing and IT infrastructure. Excellent communication, presentation, and interpersonal skills. Strong problem-solving and analytical abilities. Customer-focused mindset with a commitment to delivering exceptional service. Ability to manage multiple client accounts and prioritize tasks effectively. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus. Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified Azure Administrator) are advantageous. If you are a technical expert with a passion for helping clients succeed in their cloud IT journey, we encourage you to apply for the Technical Account Manager position at Cloud Buddy. Join our team and make a significant impact on our clients' success. To apply, please upload your resume outlining your relevant experience and why you are the ideal candidate. #J-18808-Ljbffr

Hi, I'm Alex, co-founder at Magic Patterns. You'll notice below one of our core values is "obsessed with customers." As an Account Manager / Customer Success, you will embody that every day! And you will literally reinvent how software is built. Today, thousands of teams use Magic Patterns to ship software faster. Our mission to help product teams go from idea to production has landed us Fortune 500 customers and a beloved community. But it's always day 1. And we need your help! If you like startups, AI, and fun, fast-paced environments: we can't wait to work with you. How we work: We believe in purposeful hiring and hiring only A‑players. We are a small and mighty team with an office in San Francisco and others distributed across North America. Our values: Optimize for action - anything that can be done in hours, can be done in minutes. Trust the data - it is ok to be wrong; we use data to drive decisions. Obsessed with customers - without our customers, we are nothing. Ownership - insist on high standards and craftsmanship. Spread the magic - for many people, Magic Patterns is "magic." Be proud of your work and have fun! In this role, you will: Offer onboarding, implementation, and adoption support for customers Deliver product integration consultation and post‑sale Enterprise guidance to enable seamless technical implementations Support completion of security questionnaires in a cross functional team Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs Build technical documentation, best practices guides, and enablement materials to scale customer success efforts Work together with founder and account executives to ensure comprehensive customer success Your background and skill sets look like: 2+ years experience in B2B SaaS Prior experience at an early‑stage AI company (Seed to Series C preferred) Strong technical and design fluency-you've worked with software teams before, and you can comfortably explain component libraries Comfortable in ambiguity-you know how to build structure in a fast‑moving, zero‑to‑one environment Entrepreneurial spirit and first principles thinking Bonus points if you have: You have used tools like Magic Patterns before You know how to code Experience with bottoms‑up adoption funnels and PLG Previous founder, early operator, or first customer success hire Compensation and benefits: Rapid career growth at one of the fastest growing Series A companies Competitive salary and equity package 15 days off PTO Health, dental, and vision coverage Fun team offsites and events - we went to Mexico last year! #J-18808-Ljbffr

About Vapi Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need-telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite-to launch production‑grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity's default interface again by capturing nuance, emotion, and context that text alone misses. Try it now! About the Role As our founding Technical Account Manager (TAM) you will own the customer lifecycle post-sale for Vapi's enterprise customers. You'll act as a trusted advisor, driving adoption, expansion, and measurable impact while serving as the connective tissue between customers and our product, engineering, and GTM teams. If you love building deep partnerships, solving novel technical problems, and operating at startup velocity, this role is for you. What You'll Do Build long-term, executive-level relationships that position Vapi as a strategic cornerstone of customers' voice-AI roadmaps. Co-pilot customers from pilot scope through rollout, ensuring rapid time-to-value and seamless production launches. Continuously upskill on Vapi's product and the broader AI landscape; translate insights into best practices and playbooks. Communicate clearly with stakeholders from ICs to C-suite, aligning success criteria and ensuring accountability. Champion customer feedback internally to influence product priorities and roadmap. Drive account growth through proactive upselling, cross-selling, and managing renewals to maximize customer lifetime value. Who You Are 3+ years of Account Management or Customer Success experience in B2B SaaS, owning relationships with enterprise or mid-market customers. Proven success driving adoption and revenue growth across multi-stakeholder accounts. Exceptional communication, presentation, and project-management skills; able to simplify complex technical concepts. High EQ, strong persuasion, and teamwork skills; comfortable interfacing from engineers to executives. Bonus: experience with conversational AI, telephony, or agentic AI deployments in large organizations; previous work in high-growth startups. Why Vapi Define the future of human-AI interaction: help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate Own meaningful work at a breakout startup: join early, take real ownership, and have a direct hand in building a category-defining company from the ground up Surround yourself with exceptional people: work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission Accelerate your career in a high-growth environment: grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI What We Offer Competitive compensation: includes a strong base salary and meaningful equity ownership Comprehensive health coverage: medical, dental, and vision plans Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance Daily meals: catered lunches and dinners provided for in-office days Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being Professional development: annual learning stipends for courses, conferences, and upskilling Team connection: regular offsites, team events, and opportunities to build in-person relationships #J-18808-Ljbffr

A leading AI technology company in San Francisco is seeking a Technical Account Manager to oversee post-sales relationships with mid-market customers. You'll be responsible for managing onboarding and ensuring customer success with the Wispr Flow product. Ideal candidates will have 2-4 years in technical support or account management, strong communication skills, and a problem-solving mindset. The role offers a dynamic environment with a focus on user success and measurable outcomes. #J-18808-Ljbffr

Perfect Audience is seeking a San Francisco or Chicago-based Technical Account Manager ready to become a charter member of our client success team. The Technical Account Manager will optimize campaign implementations and support the overall technical aspects of all our products. You will work with both internal and external parties to ensure that account issues are handled quickly and appropriately. The client success team is the "secret sauce" that makes Perfect Audience great for marketers. They work with our Account Managers, Engineering and Sales Teams to hammer out solutions all day long for clients. As a technical account manager, you will resolve complex technical problems and answer detailed customer configuration questions for some of the largest brands on the web. If you REALLY like to get things done and want to join a group of accomplished, passionate people helping companies grow their business - and think it's important to help businesses find more efficient and effective ways to grow, then we want to talk to you. We're looking for someone who is resourceful, bright, proactive, a go-getter, works well independently and as part of a team and who is be passionate about what she or he does. Responsibilities Talk to clients all day long. Find out what's bugging them. Get it fixed. Work closely with the product team to implement and release features to clients. Help direct clients to correct solution for their marketing needs. Act as an extension of their marketing team. Regularly meet with the Clients to review immediate and long-term customer needs. Apply basic troubleshooting skills to issues before escalating to the appropriate group. Manage and track both internal and external case tickets to ensure their timely resolution. Troubleshoot product issues; must be willing to get their hands dirty. Proactively notify clients of technical updates and product releases related to their account. Rally internal resources as needed to resolve client issues. Escalate issues to Engineering Group when appropriate. Provide feedback to Account Managers/Product Team, communicating technical use cases for new features and enhancements Minimum Qualifications and Experience College Graduate 2 years experience in client services environment Strong understanding of internet technologies and a demonstrated capacity to learn Ability to actively drive problems to resolution Sound decision making and critical thinking skills Expert organization and prioritization skills Strong interpersonal skills to interact with clients, management, and peers Effective cross-department communication The ability to contribute to a team environment with a high degree of professionalism and skill. Major Plus if you have 5 years of experience in a client services environment; experience troubleshooting technical issues for external clients Understanding of the online advertising industry Experience using CRM products Expert knowledge of XML and RSS Feeds Proficiency in XPath(ing)/Exploring web site source content Fluency in another language (as well as English) #J-18808-Ljbffr

About Context We're on a mission to unlock the next frontier of productivity for knowledge workers. Context AI is building the future of enterprise AI-systems that don't just answer questions or automate simple tasks, but execute the complex, judgment-heavy work that drives real business outcomes. The constraint blocking AI from creating true enterprise value isn't model intelligence anymore; it's institutional intelligence: understanding how your organization operates, where information lives, what quality standards matter, and how work actually gets done. Our platform solves this by automatically learning each organization's unique context-the tribal knowledge, business rules, internal lexicon, and tacit expertise that defines production-quality work. Each Context task can connect to gigabytes of data across entire codebases, data rooms, and operational systems, enabling AI agents to perform real work that knowledge workers do: engineers analyzing firmware logs to identify root causes, bankers running due diligence on multi‑terabyte data rooms, analysts refreshing deliverables with live market data, and consulting teams creating client presentations and websites. We've proven our system with Fortune 100 customers, achieving 30‑40% productivity improvements, reducing cycle times by over 90%, and deploying solutions in days rather than months. Context AI operates 24/7/365 across global teams, freeing knowledge workers to focus on strategic initiatives and new growth frontiers. What You'll Do As a Technical Account Manager at Context AI, you'll be the trusted advisor and strategic partner for our Fortune 100 customers, ensuring they achieve transformational business outcomes with AI agents that execute complex, high‑stakes work. Your mission is to drive customer success, expansion, and retention by deeply understanding how customers deploy Context AI-the workflows they automate, the institutional intelligence they capture, and the productivity gains they realize-and identifying opportunities to expand impact across their organization. You'll own the post‑sale relationship for strategic enterprise accounts, serving as the primary point of contact between customers and Context AI. You'll partner with executives, engineering leaders, and operational teams to ensure successful deployments, measure business impact, and identify new use cases that deliver 30‑40% productivity improvements and 90%+ cycle time reductions. You'll work alongside Deployment Strategists, Forward Deployed Engineers, Product, and Sales to orchestrate renewals, drive expansion, and ensure customers view Context as strategic infrastructure for AI‑powered knowledge work. In this role, you'll need technical depth, strategic thinking, and exceptional relationship management skills. You'll navigate complex enterprise organizations, understand technical architectures and AI workflows, translate customer feedback into product insights, and proactively identify risks and opportunities. You'll be equally comfortable discussing technical integration details with engineers and presenting business outcomes to C‑suite executives. No two days are the same, but you can expect to: Own customer relationships for a portfolio of strategic enterprise accounts-serve as primary point of contact and trusted advisor for executives, engineering leaders, and operational teams Drive customer success and adoption-ensure customers successfully deploy Context AI agents, achieve measurable business outcomes, and expand usage across workflows and teams Conduct executive business reviews-present quarterly and annual reviews to C‑suite stakeholders showcasing productivity gains, cycle time reductions, ROI, and strategic roadmap alignment Monitor customer health and proactively address risks-track adoption metrics, usage patterns, and satisfaction signals to identify and mitigate churn risks before they escalade Identify expansion opportunities-discover new use cases, departments, and workflows where Context can deliver value; partner with Sales to drive upsell and cross‑sell motions Coordinate technical support and deployment-work with Deployment Strategists and Forward Deployed Engineers to resolve technical issues, optimize workflows, and ensure seamless integrations with customer systems Translate customer feedback into product insights-capture feature requests, workflow improvements, and technical requirements; partner with Product and Engineering to influence roadmap Build executive relationships-develop trusted advisor status with CTOs, VPs of Engineering, CFOs, and business unit leaders to position Context as strategic infrastructure What We Value Agency: Innovation happens when team members think from first principles and go above and beyond in order achieve objects-not by simply completing tasks Digging Deep: Surface‑level understanding won't cut it when AI needs to execute production‑quality work with institutional knowledge Low ego: We understand that the outcome matters more than who gets the credit. Team members share wins and don't play politics. Extraordinary Problem‑Solving Ability: You'll confront open‑ended problems in unstructured environments where “how we do things” isn't documented Adaptive and Introspective: We operate in a fast‑moving environment and accordingly iterate rapidly; team members must be able to learn from their mistakes and improve constantly What We Require 3+ years of Technical Account Management, Customer Success, or Solutions Engineering experience managing strategic enterprise accounts (Fortune 500 companies) Proven track record of driving customer retention, expansion, and executive relationships-ideally with net revenue retention metrics >120% Technical depth-comfort discussing AI/ML systems, APIs, data integration, enterprise software architectures, and troubleshooting technical issues Experience with complex, technical products-ideally AI/ML platforms, developer tools, data infrastructure, or enterprise software Strong business acumen-ability to articulate ROI, measure business impact, and present outcomes to executive stakeholders Executive relationship management-demonstrated ability to build trust with C‑suite, VPs, and senior leaders Consultative approach-curiosity to understand customer workflows deeply and identify opportunities for expansion Excellent communication skills-equally comfortable writing technical documentation and presenting business reviews to executives Nice to Have Experience with AI/ML, LLMs, or agent frameworks-understanding of how AI systems work and what makes deployments successful Prior work in consulting, professional services, or customer‑facing technical roles-you've been in customers' shoes Familiarity with specific verticals-telecommunications, finance, consulting, biotech, engineering systems Technical background-CS degree, prior engineering experience, or deep technical expertise that helps you engage with customer engineering teams Experience managing high‑touch, strategic accounts with >$1M ACV Track record of driving expansion and upsell within existing accounts Customer advocacy and storytelling skills-experience creating case studies, references, and customer‑led content Proficiency with customer success platforms-Gainsight, Totango, ChurnZero, or similar tools #J-18808-Ljbffr

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the role The Technical Account Manager (TAM) partners with our largest and most strategic accounts to understand their needs, demonstrate where Rippling can solve their business needs, and ensure retention of key accounts. TAMs own the key admin relationships and are responsible for turning customers into long-term champions, developing account strategy, and providing enablement and optimization best practices, all while providing an impeccable customer experience along the way. Leading this team will challenge your ability to context-switch from high level customer strategy to tactical account level escalations to retention opportunities on a daily basis. The ideal candidate is a customer-obsessed strategist, eager to build and mentor a team of incredible TAMs. Please note: Employees based in San Francisco Bay Area will be required to go into office 1-3 days a week depending on mileage to office. What you will do Manage a team of highly motivated, customer-focused TAMs to ensure the overall health and satisfaction of strategic accounts in our broker partner channel Thought partner with TAMs and build playbooks for effective customer strategy Develop senior-level relationships with customers Serve as a point of escalation for team's accounts Ensure the team is trained and confident in Rippling product capabilities Own ongoing TAM account assignments Participate in recruiting process, from sourcing to hire Drive customer adoption of key features and best practices Meet with team members weekly to stay close on updates for key accounts Performance manage to ensure your team's success Partner cross-functionally to advocate for your team's customer and partner needs Collaborate with Product to incorporate voice of the customer into Rippling's roadmap Partner with other team leaders to ensure the customer is supported in times of escalation Partner with Support to mitigate escalations Collaborate with other team leaders to strategize on customer support for major lifecycle events Build TAM team processes and culture Measure team impact and prioritize CX lifecycle events Constantly iterate and improve TAM workflows and optimize process inefficiencies Collaborate with leadership team on quarterly kickoffs, offsites, team building events, and more to foster a strong team culture What you will need 5+ years of SaaS experience in customer-facing role 2+ years of management experience; passion for supporting and guiding a team's growth, career progress, and job performance Expertise in account management and customer success best practices Ruthless prioritization and time management Boundless energy to help your team and your customers...all with a “can-do” attitude! Strong attention to detail and ability to solve complex, interdependent problems Flexibility to thrive in a fast paced organization with dynamic responsibilities Bonus: 1+ years of experience in HR, Payroll or Insurance Brokerage Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + bonus + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 120,000 - 140,000 USD per year (US Tier 2) 110,000 - 130,000 USD per year (US Tier 3) 130,000 - 155,000 USD per year (US San Francisco Bay Area) #J-18808-Ljbffr

Ajax Systems is an international technological company and Europe's largest security system manufacturer. In addition, the company offers solutions for video surveillance, smart homes, fire detection, and flood prevention. The product portfolio includes 180 wireless and wired devices for security and automation. Today, Ajax protects over 3.5 million users in 187 countries worldwide. The company employs 4,100 specialists. We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission. Ajax Systems is a Ukrainian success story, a place of incredible strength and energy. Qualifications Minimum of 5 years' professional experience in alarm systems, video surveillance, security, IT, telecommunications, or related industries. Strong working knowledge of CCTV systems, access control technologies and fire alarm systems. Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems. Experience delivering offline and online technical training to technical audiences. Excellent presentation, communication, and interpersonal skills. Flexible and willing to travel for business trips, trade shows, and other professional events. Self‑motivated and independent, with an outgoing personality and a proactive approach to work. NICET and ESA certifications are an asset to the role Responsibilities Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees. Present product roadmaps and new feature updates to Ajax Systems distributors and dealers. Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies. Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients. Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement. Build and maintain long‑term relationships with key company partners. Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams. Support the sales team by following up on leads through the company's CRM portal. Analyze customer needs in partnership with the sales department to identify optimal product solutions. Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions. We offer Competitive compensation that includes a base salary and performance‑based bonuses Car allowance, petrol and all business costs covered by the company Health & Life insurance 401(k) Growth Opportunities Impactful work Innovative Environment #J-18808-Ljbffr

A leading surety firm is seeking a Contract Surety Underwriter at the Executive or Director level based in San Francisco, California. This critical position requires strong financial analysis skills and the ability to manage complex large accounts. The ideal candidate will have at least 5 years of experience in underwriting and a proven track record in handling surety lines of business. The role offers a competitive salary range of $102,000 - $217,000, depending on experience and qualifications, alongside opportunities for bonuses and merit increases. #J-18808-Ljbffr

A leading marketing technology company is seeking a Technical Account Manager in Chicago. In this role, you will optimize campaign implementations, resolve technical issues, and work closely with clients and internal teams. Candidates should have at least 2 years of client services experience and strong problem-solving skills. This position involves direct communication with clients and a proactive approach to ensure their success. #J-18808-Ljbffr

A leading international security company seeks a professional with at least 5 years of experience in alarm systems and video surveillance. The role involves conducting technical seminars, delivering training, and providing support and consultations to key clients. The ideal candidate will have strong communication skills and a proactive work ethic, along with relevant certifications. This position is based in San Francisco and offers competitive compensation and growth opportunities. #J-18808-Ljbffr