Account manager jobs in Santa Rosa, CA - 1,800 jobs

A food and beverage service company is seeking a Strategic Account Director to manage client relationships and drive revenue growth. Located in San Francisco, this hybrid role requires deep client understanding and strategic planning skills. Ideal candidates have 7+ years of experience in client success and strong analytical abilities. The position offers a salary range of $160,000 to $185,000 OTE, plus a comprehensive benefits package including health care and unlimited paid time off. #J-18808-Ljbffr

## Technical Account ManagerSan Francisco, US · Full-time · Senior#### About The PositionCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.**About The Position****Technical Account Managers in Coralogix are key in our effort to meet our customer's expectations and help them utilize their observability and security data in the most efficient way possible.****We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.****Our Technical Account Managers** are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.**Technical Account Managers** are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.**Responsibilities*** Solve customer's technical problems by adopting the platform, integrating new data and existing integrations* Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value* Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting* Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.* Build a successful and ongoing game plan for each customer based on a specific data analysis and customer's needs* Establishing relationships and engaging with technical counterparts to drive product adoption* Conduct QBRs with customers to consistently reflect delivered value and ensure customer's needs* Advocate internally for customer needs within Coralogix and influence a product development roadmap* Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities#### Requirements* Background knowledge of DevOps / Cloud / Observability* Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM* Hands-on experience in technical integrations and complex troubleshooting* Experience in customer facing positions and excellent customer-facing skills* Excellent communication skills in English, both written and verbal.* Strong presentation skills with the ability to establish credibility with executives* Willing to work in a hybrid model from our San Francisco office* Hands-on Engineering/DevOps background - **advantage*** Comfortable coding in any high-level programming language (Java, Go, Python) **- advantage*** BSc degree in Computer Science / Engineering - **advantage*** Experience in SaaS B2B software companies **- advantage****Cultural Fit**We're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.*Compensation and rewards** The on-target earnings range for this role is $160,000 - $200,000. When determining your salary, we consider your experience, skills, education, and work location.* Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply. #J-18808-Ljbffr

Employment Type Full time Department Go-to-Market Compensation Sales On Target Yearly Comp $150K - $170K • Offers Equity About Vapi Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need-telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite-to launch production‑grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity's default interface again by capturing nuance, emotion, and context that text alone misses. About the Role As our founding Technical Account Manager (TAM) you will own the customer lifecycle post-sale for Vapi's enterprise customers. You'll act as a trusted advisor, driving adoption, expansion, and measurable impact while serving as the connective tissue between customers and our product, engineering, and GTM teams. If you love building deep partnerships, solving novel technical problems, and operating at startup velocity, this role is for you. What You'll Do Build long-term, executive-level relationships that position Vapi as a strategic cornerstone of customers' voice‑AI roadmaps. Co-pilot customers from pilot scope through rollout, ensuring rapid time-to-value and seamless production launches. Continuously upskill on Vapi's product and the broader AI landscape; translate insights into best practices and playbooks. Communicate clearly with stakeholders from ICs to C-suite, aligning success criteria and ensuring accountability. Champion customer feedback internally to influence product priorities and roadmap. Drive account growth through proactive upselling, cross-selling, and managing renewals to maximize customer lifetime value. Who You Are 3+ years of Account Management or Customer Success experience in B2B SaaS, owning relationships with enterprise or mid-market customers. Proven success driving adoption and revenue growth across multi-stakeholder accounts. Exceptional communication, presentation, and project-management skills; able to simplify complex technical concepts. High EQ, strong persuasion, and teamwork skills; comfortable interfacing from engineers to executives. Bonus: experience with conversational AI, telephony, or agentic AI deployments in large organizations; previous work in high-growth startups. Why Vapi Define the future of human-AI interaction: help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate Own meaningful work at a breakout startup: join early, take real ownership, and have a direct hand in building a category-defining company from the ground up Surround yourself with exceptional people: work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission Accelerate your career in a high-growth environment: grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI What We Offer Competitive compensation: includes a strong base salary and meaningful equity ownership Comprehensive health coverage: medical, dental, and vision plans Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance Daily meals: catered lunches and dinners provided for in-office days Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being Professional development: annual learning stipends for courses, conferences, and upskilling Team connection: regular offsites, team events, and opportunities to build in-person relationships Compensation Range: $150K - $170K #J-18808-Ljbffr

Pathways Home Health, Hospice and Private Duty Client Relations Executive - Hospice Marketing and Sales - San Francisco, CA - Full Time For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect. TITLE:Client Relations Executive - Hospice (Sales) OFFICE LOCATION:South SF TERRITORY:San Francisco County SCHEDULE:Full Time SHIFT: Days and some weekends The posted compensation range of $114,000 - $134,700 (annual salary) is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law. POSITION SUMMARY: The Hospice Client Relations Executive (CRE) makes essential contributions to the achievement of the organization's objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. The CRE is expected to travel to various referral sources and potential patients and communicate Pathways Hospice services, patient criteria and agency policies to secure appropriate contracts for patient care. The position maintains and grows current market share and grows new sources of business sufficient to support the branch's business plan. This position will work with the Director, Business Development; Regional Vice President, Market Development; or Vice President, Sales and branch Director, Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals. AREAS OF RESPONSIBILITY: Supports Pathways' mission to exceed the expectations of our customers, associates, and shareholders in the delivery of health care and support services in a way that a caring family provides. Supports Pathways' values, strategic goals and high standards of customer service. Consistently lives People First Behaviors. Follows the policies and procedures of the organization. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA health protected health information. Must meet or exceed established monthly admission target(s) as provided by their supervisor and determined by the branch monthly budget. Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, Community Based Residential Facilities, physicians and other health care providers and hospital systems as a source of referrals and admissions. The CRE is expected to make at least (tbd) site visits each month to various health care providers and (tbd) telephone calls each month to health care providers to expand the group of referral sources and sources for admissions. Develops and maintains relationships with key customer sources through regular contact and follow-up procedures. Acts as the key contact for client troubleshooting and conflict resolution. Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals. Develops and maintains accurate data on customer relationships within RSL on each key referral source to provide client information needed to build strong ties and deliver customer satisfaction. Communicates to branch(es) on a daily basis to give and receive vital client information. Completes reports detailing field activity and results on a weekly basis. Represents Pathways in relevant professional organizations and in the community. Assists in proposal preparation and presentation. Analyzes and makes recommendations for contracts. Assists with educating the community about services. All other duties as assigned. Hospice CRE(s) Follows referral of a patient to Pathways, assists facility discharge coordinators in coordinating quality home care services for clients in the following manner: A. Effectively communicates with appropriate disciplines involved in the care of potential home care clients, and provides information and recommendations to Pathways staff. B. Develops professional working relationships with health care providers and facilities, generating an open flow of information and support of home care goals; provides value added counsel, teaching and resourceful problem solving. C. Available to all discharge planners, physicians, other personnel and clients to 1) analyze eligibility for hospice and provide general guidance in determining if a patient would benefit from hospice services. D. To ensure that patients receive the right care that addresses their needs, only a registered nurse, licensed vocational nurse, medical social worker, chaplain, or counselor can complete a patient's “election of hospice, informed consent, completed signatures, and counsel on the election of hospice to a patient, patient's family, or patient's representative.” QUALIFICATIONS: Health care professional credential, Bachelor's degree or comparable business experience required Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals. Excellent communication skills, both verbal and written. Strong knowledge of computer-based applications, including Microsoft Office applications (Excel, Word & PowerPoint) and territory management systems. Excellent time management, organizational, administrative and presentation skills, as well as the ability to work independently and interdependently, to interact with all levels of staff and management, set priorities, manage multiple demands effectively and use good judgment Excellent interpersonal skills with diverse customers and staff. Must be highly articulate and capable of communicating effectively with groups and individuals verbally and in writing, with strong presentation skills and ability to interact with all levels of staff and management using superior interpersonal and influencing skills. Communicates with optimism about the future. Ability to travel, valid driver's license, auto liability insurance coverage according to company policy. #J-18808-Ljbffr

About Bland AI At Bland, we're building the most human AI phone agents in the world. We're a Series B startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we've raised $65M to reimagine the future of customer communication. Today, we're a 60‑person team powering voice automation for companies like Better.com, helping them deliver friendly, helpful, and human‑like conversations at massive scale. And now we're hiring our next game‑changing teammate: a Technical Account Manager (TAM) who lives at the intersection of customer success, and solutions. Why this role exists We need someone who will take control of post‑sales, enforce clarity, and drive customers to value fast. Someone who doesn't wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities. What you'll do Drive Customer Outcomes - You'll own the post‑sales journey end‑to‑end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high‑value use cases, and turning every deployment into a measurable win for both their business and ours. Cross‑Functional Problem Solving - Partner with forward‑deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production. Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction. Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans. Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes. High‑Ownership, High‑Velocity Mindset - Operate with positivity, pace, and accountability in a fast‑moving startup environment where speed, precision, and customer obsession matter. Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human‑like AI phone agents in the world. Qualifications Technical Foundation (CS/Engineering or Equivalent Experience) - Degree or equivalent hands‑on experience enabling deep understanding of customer architectures and AI workloads. 5+ Years in Technical Customer‑Facing Roles - Experience as a TAM, Technical Lead, Solutions Architect, Customer engineer or similar role owning post‑sales success and enterprise customer outcomes. API & Integration Fluency - Comfortable reading/writing REST/JSON, interpreting logs, querying data with SQL and understanding how systems integrate in production. Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high‑pressure situations. Strong Communication Skills - Able to simplify technical concepts for executives and dive deep with practitioners. High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers toward best practices through structured touchpoints such as MBR/QBRs. Cross‑Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth. Thrives in Fast‑Paced Environments - High‑ownership operator who excels in rapid, high‑impact cultures. Nice to haves Startup experience or early‑stage TAM experience Experience with AI/ML, conversational AI, or telephony systems Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON Background working with voice workflows, call flows, or contact center tech Experience building TAM playbooks or customer onboarding frameworks Why You'll Love This Role You get to build real AI systems that talk, reason, and help humans at scale and you're the one bringing that magic into production for customers across entire industries. You'll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best‑in‑class technical account management” means in the age of LLMs. And if we do this right? You will have a measurable, outsized impact on Bland's growth curve. Compensation & Perks Salary: $120k - $180k base + meaningful equity + benefits. Gorgeous office in Jackson Square, San Francisco (rooftop views & great coffee shops nearby). #J-18808-Ljbffr

A leading surety firm is seeking a Contract Surety Underwriter at the Executive or Director level based in San Francisco, California. This critical position requires strong financial analysis skills and the ability to manage complex large accounts. The ideal candidate will have at least 5 years of experience in underwriting and a proven track record in handling surety lines of business. The role offers a competitive salary range of $102,000 - $217,000, depending on experience and qualifications, alongside opportunities for bonuses and merit increases. #J-18808-Ljbffr

As a Technical Account Manager (TAM) at Cloud Buddy, you will serve as the primary point of contact for our valued clients, ensuring their technical needs are met and their cloud IT solutions are optimized for maximum performance and efficiency. You will play a crucial role in building and maintaining strong client relationships, providing technical guidance, and facilitating collaboration between clients and our technical teams. Requirements Responsibilities: Client Relationship Management: Develop and maintain strong, long-lasting relationships with assigned clients. Understand their business objectives and technical requirements. Technical Consultation: Act as a trusted advisor to clients, providing expert technical guidance, best practices, and recommendations to maximize the value of our cloud IT solutions. Account Planning: Collaborate with clients to create and execute account plans that align with their strategic goals and ensure the successful implementation of our services. Issue Resolution: Proactively identify and address technical issues or challenges faced by clients. Work closely with internal technical teams to facilitate timely resolutions. Performance Optimization: Monitor and analyze the performance of clients' cloud IT solutions. Identify opportunities for optimization and efficiency improvements. Product Knowledge: Stay up-to-date with our product offerings and industry trends to effectively communicate features, benefits, and enhancements to clients. Escalation Management: Manage and elevate client issues as needed to ensure prompt resolution and client satisfaction. Training and Documentation: Provide training and documentation to clients as needed to help them understand and use our cloud IT solutions effectively. Account Growth: Identify opportunities for account expansion and work with sales teams to drive upsell and cross-sell opportunities. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred). Proven experience in a technical account management role, preferably in the IT or cloud services industry. Strong technical background with a deep understanding of cloud computing and IT infrastructure. Excellent communication, presentation, and interpersonal skills. Strong problem-solving and analytical abilities. Customer-focused mindset with a commitment to delivering exceptional service. Ability to manage multiple client accounts and prioritize tasks effectively. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus. Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified Azure Administrator) are advantageous. If you are a technical expert with a passion for helping clients succeed in their cloud IT journey, we encourage you to apply for the Technical Account Manager position at Cloud Buddy. Join our team and make a significant impact on our clients' success. To apply, please upload your resume outlining your relevant experience and why you are the ideal candidate. #J-18808-Ljbffr

About Vapi Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need-telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite-to launch production‑grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity's default interface again by capturing nuance, emotion, and context that text alone misses. Try it now! About the Role As our founding Technical Account Manager (TAM) you will own the customer lifecycle post-sale for Vapi's enterprise customers. You'll act as a trusted advisor, driving adoption, expansion, and measurable impact while serving as the connective tissue between customers and our product, engineering, and GTM teams. If you love building deep partnerships, solving novel technical problems, and operating at startup velocity, this role is for you. What You'll Do Build long-term, executive-level relationships that position Vapi as a strategic cornerstone of customers' voice-AI roadmaps. Co-pilot customers from pilot scope through rollout, ensuring rapid time-to-value and seamless production launches. Continuously upskill on Vapi's product and the broader AI landscape; translate insights into best practices and playbooks. Communicate clearly with stakeholders from ICs to C-suite, aligning success criteria and ensuring accountability. Champion customer feedback internally to influence product priorities and roadmap. Drive account growth through proactive upselling, cross-selling, and managing renewals to maximize customer lifetime value. Who You Are 3+ years of Account Management or Customer Success experience in B2B SaaS, owning relationships with enterprise or mid-market customers. Proven success driving adoption and revenue growth across multi-stakeholder accounts. Exceptional communication, presentation, and project-management skills; able to simplify complex technical concepts. High EQ, strong persuasion, and teamwork skills; comfortable interfacing from engineers to executives. Bonus: experience with conversational AI, telephony, or agentic AI deployments in large organizations; previous work in high-growth startups. Why Vapi Define the future of human-AI interaction: help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate Own meaningful work at a breakout startup: join early, take real ownership, and have a direct hand in building a category-defining company from the ground up Surround yourself with exceptional people: work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission Accelerate your career in a high-growth environment: grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI What We Offer Competitive compensation: includes a strong base salary and meaningful equity ownership Comprehensive health coverage: medical, dental, and vision plans Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance Daily meals: catered lunches and dinners provided for in-office days Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being Professional development: annual learning stipends for courses, conferences, and upskilling Team connection: regular offsites, team events, and opportunities to build in-person relationships #J-18808-Ljbffr

About Fable Security AI-driven threats and human error are today's biggest enterprise security risks. Cybercriminals don't hack systems-they exploit people. Human errors drive 70% of security breaches, making human behavior the primary and growing attack surface. At Fable, we believe that the right tools can convert people from targets to another layer of defense. Fable is the human risk platform that directly shapes employee behavior. Designed for simplicity and enterprise scale, our agentic platform synthesizes complex employee data, pinpoints risky behaviors, and deploys highly relevant interventions to people automatically, in real time, right where they work. Backed by Redpoint Ventures and Greylock Partners and founded by early Abnormal Security team members, Fable is solving cybersecurity's biggest challenge in a multi‑billion‑dollar market. Our team includes alumni from Meta, Twitter, Flexport, and top‑tier universities like Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. We are experiencing explosive growth, making this a career‑defining opportunity to join and shape the future of security. Role Summary As a Technical Account Manager, you will own the post‑sale technical relationship for a portfolio of customers. You'll lead onboarding and implementation, drive adoption and value realization, surface product feedback, and act as the bridge between our customers and our product/engineering teams. Your goal is to deliver measurable ROI, reduce time‑to‑value, and foster long‑term renewals and expansion. Key Responsibilities Onboarding & Implementation Lead technical kickoff calls and project‑manage the implementation process Configure integrations, data feeds, and custom workflows to meet customer needs Develop detailed onboarding plans with timelines, milestones, and success criteria Customer Enablement & Adoption Conduct regular health checks and usage reviews Deliver tailored training sessions Identify and mitigate adoption blockers; proactively surface risk signals Advise customers on developing and operationalizing a human risk program roadmap, from baseline awareness to measurable culture change Partner with CISOs and security leaders to integrate Fable's behavioral insights and automation into their larger cybersecurity strategy Provide best‑practice frameworks for maturing human risk management over time Technical Advocacy & Escalation Serve as the primary technical contact for your accounts Triage and prioritize support tickets, collaborating with Engineering Escalate critical issues and drive resolution through cross‑functional coordination Value Realization & Expansion Build business‑case analyses and ROI reports to demonstrate realized value Quantify the maturity and impact of customers' human risk programs, translating behavioral improvements into business‑level outcomes Partner with AEs on upsell and renewal conversations Identify expansion opportunities Product Feedback & Roadmap Collect and synthesize customer feedback, feature requests, and competitive insights Evangelize new product capabilities and beta programs Liaise with Product and Engineering to influence roadmap priorities Relationship Management Develop trusted advisor relationships with technical and security stakeholders (e.g., CISOs, SecOps) Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics Qualifications 3-5 years of customer‑facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist) Proven track record driving technical implementations and adoption for mid‑market or enterprise customers Strong project management skills with attention to detail and accountability Exceptional written and verbal communication skills; able to present to both technical and executive audiences Customer‑obsessed mindset with a bias for proactive problem‑solving and escalation management Experience in cybersecurity, risk management, or compliance domains Nice‑to‑Haves Familiarity with SIEM, IAM, UEBA, or SSO platforms Prior background in high‑velocity startup environments Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience What We Offer Competitive base salary + bonus on renewals and expansions Equity in a venture‑backed, high‑growth company Comprehensive benefits: health, dental, vision, 401(k) with match Flexible PTO #J-18808-Ljbffr

Hi, I'm Alex, co-founder at Magic Patterns. You'll notice below one of our core values is "obsessed with customers." As an Account Manager / Customer Success, you will embody that every day! And you will literally reinvent how software is built. Today, thousands of teams use Magic Patterns to ship software faster. Our mission to help product teams go from idea to production has landed us Fortune 500 customers and a beloved community. But it's always day 1. And we need your help! If you like startups, AI, and fun, fast-paced environments: we can't wait to work with you. How we work: We believe in purposeful hiring and hiring only A‑players. We are a small and mighty team with an office in San Francisco and others distributed across North America. Our values: Optimize for action - anything that can be done in hours, can be done in minutes. Trust the data - it is ok to be wrong; we use data to drive decisions. Obsessed with customers - without our customers, we are nothing. Ownership - insist on high standards and craftsmanship. Spread the magic - for many people, Magic Patterns is "magic." Be proud of your work and have fun! In this role, you will: Offer onboarding, implementation, and adoption support for customers Deliver product integration consultation and post‑sale Enterprise guidance to enable seamless technical implementations Support completion of security questionnaires in a cross functional team Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs Build technical documentation, best practices guides, and enablement materials to scale customer success efforts Work together with founder and account executives to ensure comprehensive customer success Your background and skill sets look like: 2+ years experience in B2B SaaS Prior experience at an early‑stage AI company (Seed to Series C preferred) Strong technical and design fluency-you've worked with software teams before, and you can comfortably explain component libraries Comfortable in ambiguity-you know how to build structure in a fast‑moving, zero‑to‑one environment Entrepreneurial spirit and first principles thinking Bonus points if you have: You have used tools like Magic Patterns before You know how to code Experience with bottoms‑up adoption funnels and PLG Previous founder, early operator, or first customer success hire Compensation and benefits: Rapid career growth at one of the fastest growing Series A companies Competitive salary and equity package 15 days off PTO Health, dental, and vision coverage Fun team offsites and events - we went to Mexico last year! #J-18808-Ljbffr

About Wispr Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Voice is the most natural, powerful way to communicate - and we're building the interfaces to make that a reality. Today, Wispr Flow is the first voice dictation platform people use more than their keyboards - because it understands you perfectly on the first try. It's context‑aware, personalized, and works anywhere you can type, on desktop or phone. Dictation is just our first act. We're building the interaction layer for your computer - a system that's capable, understands you, and earns your trust. It will start by writing for you, then move to taking actions, and ultimately anticipate your needs before you ask. We're a team of AI researchers, designers, growth experts, and engineers rethinking human‑computer interaction from the ground up. We value high‑agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth‑seeking, and real‑world impact. This year, we've grown our revenue 50% month-over-month and with our latest $30M Series A, this is just the beginning. Overview We're looking for a Technical Account Manager to bridge product, support, and success, owning post‑sales relationships across a high number of mid‑market customers. You'll guide pilots, onboard teams, and make sure every customer sees measurable value with Wispr Flow. What You'll Do Own onboarding and pilot success from kick‑off through conversion Manage a high number of customer accounts in your book of business Translate customer feedback into actionable insights for product and engineering Track adoption and engagement metrics to surface early wins or risks Deliver white‑glove support alongside the Support team Create documentation and repeatable playbooks that scale the post‑sales experience Become an expert in the Wispr Flow product. What You Bring 2-4 years in technical support, success, or account management (SaaS preferred) Comfortable using technical tools (Linear, Pylon, Notion, Slack) Clear communicator, able to simplify complex topics for any audience Process‑driven, extremely organized, curious, and naturally focused on problem‑solving Analytical, and Thrives in fast‑moving, startup environments We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. #J-18808-Ljbffr

Perfect Audience is seeking a San Francisco or Chicago-based Technical Account Manager ready to become a charter member of our client success team. The Technical Account Manager will optimize campaign implementations and support the overall technical aspects of all our products. You will work with both internal and external parties to ensure that account issues are handled quickly and appropriately. The client success team is the "secret sauce" that makes Perfect Audience great for marketers. They work with our Account Managers, Engineering and Sales Teams to hammer out solutions all day long for clients. As a technical account manager, you will resolve complex technical problems and answer detailed customer configuration questions for some of the largest brands on the web. If you REALLY like to get things done and want to join a group of accomplished, passionate people helping companies grow their business - and think it's important to help businesses find more efficient and effective ways to grow, then we want to talk to you. We're looking for someone who is resourceful, bright, proactive, a go-getter, works well independently and as part of a team and who is be passionate about what she or he does. Responsibilities Talk to clients all day long. Find out what's bugging them. Get it fixed. Work closely with the product team to implement and release features to clients. Help direct clients to correct solution for their marketing needs. Act as an extension of their marketing team. Regularly meet with the Clients to review immediate and long-term customer needs. Apply basic troubleshooting skills to issues before escalating to the appropriate group. Manage and track both internal and external case tickets to ensure their timely resolution. Troubleshoot product issues; must be willing to get their hands dirty. Proactively notify clients of technical updates and product releases related to their account. Rally internal resources as needed to resolve client issues. Escalate issues to Engineering Group when appropriate. Provide feedback to Account Managers/Product Team, communicating technical use cases for new features and enhancements Minimum Qualifications and Experience College Graduate 2 years experience in client services environment Strong understanding of internet technologies and a demonstrated capacity to learn Ability to actively drive problems to resolution Sound decision making and critical thinking skills Expert organization and prioritization skills Strong interpersonal skills to interact with clients, management, and peers Effective cross-department communication The ability to contribute to a team environment with a high degree of professionalism and skill. Major Plus if you have 5 years of experience in a client services environment; experience troubleshooting technical issues for external clients Understanding of the online advertising industry Experience using CRM products Expert knowledge of XML and RSS Feeds Proficiency in XPath(ing)/Exploring web site source content Fluency in another language (as well as English) #J-18808-Ljbffr

A leading workforce management platform based in San Francisco is seeking a Customer Success Manager to act as a technical advisor for their clients. You will manage complex technical challenges and drive customer success by building strong relationships and optimizing workflows. Candidates should have over 2 years of experience in a technical customer-facing role, coupled with excellent problem-solving and communication skills. This role promotes a collaborative work environment and offers competitive compensation including salary, benefits, and equity. #J-18808-Ljbffr

About Context We're on a mission to unlock the next frontier of productivity for knowledge workers. Context AI is building the future of enterprise AI-systems that don't just answer questions or automate simple tasks, but execute the complex, judgment-heavy work that drives real business outcomes. The constraint blocking AI from creating true enterprise value isn't model intelligence anymore; it's institutional intelligence: understanding how your organization operates, where information lives, what quality standards matter, and how work actually gets done. Our platform solves this by automatically learning each organization's unique context-the tribal knowledge, business rules, internal lexicon, and tacit expertise that defines production-quality work. Each Context task can connect to gigabytes of data across entire codebases, data rooms, and operational systems, enabling AI agents to perform real work that knowledge workers do: engineers analyzing firmware logs to identify root causes, bankers running due diligence on multi‑terabyte data rooms, analysts refreshing deliverables with live market data, and consulting teams creating client presentations and websites. We've proven our system with Fortune 100 customers, achieving 30‑40% productivity improvements, reducing cycle times by over 90%, and deploying solutions in days rather than months. Context AI operates 24/7/365 across global teams, freeing knowledge workers to focus on strategic initiatives and new growth frontiers. What You'll Do As a Technical Account Manager at Context AI, you'll be the trusted advisor and strategic partner for our Fortune 100 customers, ensuring they achieve transformational business outcomes with AI agents that execute complex, high‑stakes work. Your mission is to drive customer success, expansion, and retention by deeply understanding how customers deploy Context AI-the workflows they automate, the institutional intelligence they capture, and the productivity gains they realize-and identifying opportunities to expand impact across their organization. You'll own the post‑sale relationship for strategic enterprise accounts, serving as the primary point of contact between customers and Context AI. You'll partner with executives, engineering leaders, and operational teams to ensure successful deployments, measure business impact, and identify new use cases that deliver 30‑40% productivity improvements and 90%+ cycle time reductions. You'll work alongside Deployment Strategists, Forward Deployed Engineers, Product, and Sales to orchestrate renewals, drive expansion, and ensure customers view Context as strategic infrastructure for AI‑powered knowledge work. In this role, you'll need technical depth, strategic thinking, and exceptional relationship management skills. You'll navigate complex enterprise organizations, understand technical architectures and AI workflows, translate customer feedback into product insights, and proactively identify risks and opportunities. You'll be equally comfortable discussing technical integration details with engineers and presenting business outcomes to C‑suite executives. No two days are the same, but you can expect to: Own customer relationships for a portfolio of strategic enterprise accounts-serve as primary point of contact and trusted advisor for executives, engineering leaders, and operational teams Drive customer success and adoption-ensure customers successfully deploy Context AI agents, achieve measurable business outcomes, and expand usage across workflows and teams Conduct executive business reviews-present quarterly and annual reviews to C‑suite stakeholders showcasing productivity gains, cycle time reductions, ROI, and strategic roadmap alignment Monitor customer health and proactively address risks-track adoption metrics, usage patterns, and satisfaction signals to identify and mitigate churn risks before they escalade Identify expansion opportunities-discover new use cases, departments, and workflows where Context can deliver value; partner with Sales to drive upsell and cross‑sell motions Coordinate technical support and deployment-work with Deployment Strategists and Forward Deployed Engineers to resolve technical issues, optimize workflows, and ensure seamless integrations with customer systems Translate customer feedback into product insights-capture feature requests, workflow improvements, and technical requirements; partner with Product and Engineering to influence roadmap Build executive relationships-develop trusted advisor status with CTOs, VPs of Engineering, CFOs, and business unit leaders to position Context as strategic infrastructure What We Value Agency: Innovation happens when team members think from first principles and go above and beyond in order achieve objects-not by simply completing tasks Digging Deep: Surface‑level understanding won't cut it when AI needs to execute production‑quality work with institutional knowledge Low ego: We understand that the outcome matters more than who gets the credit. Team members share wins and don't play politics. Extraordinary Problem‑Solving Ability: You'll confront open‑ended problems in unstructured environments where “how we do things” isn't documented Adaptive and Introspective: We operate in a fast‑moving environment and accordingly iterate rapidly; team members must be able to learn from their mistakes and improve constantly What We Require 3+ years of Technical Account Management, Customer Success, or Solutions Engineering experience managing strategic enterprise accounts (Fortune 500 companies) Proven track record of driving customer retention, expansion, and executive relationships-ideally with net revenue retention metrics >120% Technical depth-comfort discussing AI/ML systems, APIs, data integration, enterprise software architectures, and troubleshooting technical issues Experience with complex, technical products-ideally AI/ML platforms, developer tools, data infrastructure, or enterprise software Strong business acumen-ability to articulate ROI, measure business impact, and present outcomes to executive stakeholders Executive relationship management-demonstrated ability to build trust with C‑suite, VPs, and senior leaders Consultative approach-curiosity to understand customer workflows deeply and identify opportunities for expansion Excellent communication skills-equally comfortable writing technical documentation and presenting business reviews to executives Nice to Have Experience with AI/ML, LLMs, or agent frameworks-understanding of how AI systems work and what makes deployments successful Prior work in consulting, professional services, or customer‑facing technical roles-you've been in customers' shoes Familiarity with specific verticals-telecommunications, finance, consulting, biotech, engineering systems Technical background-CS degree, prior engineering experience, or deep technical expertise that helps you engage with customer engineering teams Experience managing high‑touch, strategic accounts with >$1M ACV Track record of driving expansion and upsell within existing accounts Customer advocacy and storytelling skills-experience creating case studies, references, and customer‑led content Proficiency with customer success platforms-Gainsight, Totango, ChurnZero, or similar tools #J-18808-Ljbffr

Ajax Systems is an international technological company and Europe's largest security system manufacturer. In addition, the company offers solutions for video surveillance, smart homes, fire detection, and flood prevention. The product portfolio includes 180 wireless and wired devices for security and automation. Today, Ajax protects over 3.5 million users in 187 countries worldwide. The company employs 4,100 specialists. We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission. Ajax Systems is a Ukrainian success story, a place of incredible strength and energy. Qualifications Minimum of 5 years' professional experience in alarm systems, video surveillance, security, IT, telecommunications, or related industries. Strong working knowledge of CCTV systems, access control technologies and fire alarm systems. Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems. Experience delivering offline and online technical training to technical audiences. Excellent presentation, communication, and interpersonal skills. Flexible and willing to travel for business trips, trade shows, and other professional events. Self‑motivated and independent, with an outgoing personality and a proactive approach to work. NICET and ESA certifications are an asset to the role Responsibilities Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees. Present product roadmaps and new feature updates to Ajax Systems distributors and dealers. Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies. Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients. Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement. Build and maintain long‑term relationships with key company partners. Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams. Support the sales team by following up on leads through the company's CRM portal. Analyze customer needs in partnership with the sales department to identify optimal product solutions. Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions. We offer Competitive compensation that includes a base salary and performance‑based bonuses Car allowance, petrol and all business costs covered by the company Health & Life insurance 401(k) Growth Opportunities Impactful work Innovative Environment #J-18808-Ljbffr

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day. What makes this a great opportunity? Help develop and establish sustainable on/off-premise strategy and expectations for a critically important market. Be the go-to holistic General Market Manager for the Off and On Premise channels and hold our distributor partner accountable to our Suntory Global Spirits goals and objectives. Lead, inspire, and motivate the San Francisco team of Territory Manager, Channel Managers and a Prestige Manager, whose responsibilities include day-to-day distributor management, distribution, demand creation, and promotional activity. Establish appropriate distributor on/off-premise targets and evaluate ROI of activities. Support Senior State Director in achieving net sales volume, DGP and KPI targets for the northern CA markets. Location preference is San Francisco, CA. Role Responsibilities Lead, manage, and mentor the San Francisco Commercial Team to achieve quarterly key performance indicators, NSV, DGP, Big Bets, and innovation target of Suntory Global Spirits products. Align Suntory Global Spirits and distributor to maximize efficiency and effectiveness to achieve maximum penetration of on/off premise distribution and sales. Create and manage the strategy and execution of category plans, brand plans, promotional activity, and new item introductions, ensuring consistent compliance with Suntory Global SpiritsStandards. Create a culture of inclusion, diversity of thought, and accountability with our internal Suntory Global Spirits and SGWS distributor teams. Maintain and develop new volume opportunities with customers to include displays, menus, well placements, and shelf/backbar distribution. Responsible for local programming strategy, execution, and resource management. Work with and manage SGWS distributor leads to track/monitor progress and ensure all goals are achieved. Hold distributor principals accountable for financial performance objectives and KPI delivery. Ensure compliance with all Suntory Global Spirits Strategic Accounts initiatives, including coordination with NA and local teams, proactive management of all programs, and follow-up reporting. Invest time in GEMBAto gain a broad view of the market, assess distributor execution, and understand what the competition is doing from a pricing and programming standpoint and adapt accordingly. Successfully execute on/off-premise sampling activations and events while leveraging region or company-sponsored tracking and execution recaps as provided. Conduct monthly/quarterly/yearly planning and market performance recap/review sessions with Senior State Director and Distributor teams to identify areas of opportunity and risk. Develop and maintain strong relationships and with key customers to facilitate collaborative business partnerships with national, regional, and independent accounts. Provide monthly sales training and communication to distributor sales force in areas of market, category and brand trends, as well as sales tactics and techniques. Plan and schedule wait staff training at key accounts. Keep current with all federal, state, and local laws and regulations; ensure all efforts and sales activities are in compliance. Manage budget for self and team (i.e. OPEX, Brand Investment Funds, T&E). Coach and monitor distributor sales force and inspire teams to achieve performance objectives. Has foresight to envision potential risks or delays in defined plans and can make contingency plans to mitigate risk. Work closely with Field Marketing Manager to bring to life in-market activations. Communicate effectively with all stakeholders. Supervisory Responsibility This position will include supervising a team. Supervisory responsibilities include but are not limited to: Provide consistent training, support, and mentorship to team Effective, fair, and consistent performance management Consistently ensure compliance with company policies and procedures Leadership and managerial skills to help guide and mentor team to drive accountability Ensure team delivers all their accounting deadlines and adheres to T&E and marketing budgets Conduct monthly, quarterly, mid-year, and end-of-year assessments by evaluating learned skills and opportunities for growth/development areas Qualifications Bachelor's Degree in business or equivalent experience. Exceptional planning and self-management skills. Thorough knowledge of distribution, promotion and selling techniques. Sales experience, including experience selling promotion and marketing programs. Strong working knowledge of MS Office Suite. Experience working with Account Buyers Experience in spirits industry - Channel Management, On-Premise and Off-Premise Experience, and People Leadership all considered. Licensed driver of motor vehicles. Ability for intermittent travel. The salary range for this role, based in San Francisco, CA is $134,000 to $145,000, along with an annual bonus, 401K match, profit sharing, and medical and wellness benefits. The salary range is commensurate with the candidate's location, experience, and skillset. The range will vary if outside of this location. At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant's skills and experience. #J-18808-Ljbffr

Employment Type Full time Department Customer Experience Compensation $80K - $110K • Offers Equity Generous equity grant 401k matching Health, vision, dental insurance About Wispr Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Voice is the most natural, powerful way to communicate - and we're building the interfaces to make that a reality. Today, Wispr Flow is the first voice dictation platform people use more than their keyboards - because it understands you perfectly on the first try. It's context-aware, personalized, and works anywhere you can type, on desktop or phone. Dictation is just our first act. We're building the interaction layer for your computer - a system that's capable, understands you, and earns your trust. It will start by writing for you, then move to taking actions, and ultimately anticipate your needs before you ask. We're a team of AI researchers, designers, growth experts, and engineers rethinking human‑computer interaction from the ground up. We value high‑agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth‑seeking, and real‑world impact. This year, we've grown our revenue 50% month‑over‑month and with our latest $30M Series A, this is just the beginning. Overview We're looking for a Technical Account Manager to bridge product, support, and success, owning post‑sales relationships across a high number of mid‑market customers. You'll guide pilots, onboard teams, and make sure every customer sees measurable value with Wispr Flow. What You'll Do Own onboarding and pilot success from kick‑off through conversion Manage a high number of customer accounts in your book of business Translate customer feedback into actionable insights for product and engineering Track adoption and engagement metrics to surface early wins or risks Deliver white‑glove support alongside the Support team Create documentation and repeatable playbooks that scale the post‑sales experience Become an expert in the Wispr Flow product. What You Bring 2-4 years in technical support, success, or account management (SaaS preferred) Comfortable using technical tools (Linear, Pylon, Notion, Slack) Clear communicator, able to simplify complex topics for any audience Process‑driven, extremely organized, curious, and naturally focused on problem‑solving Analytical, and Thrives in fast‑moving, startup environments We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. Compensation Range: $80K - $110K #J-18808-Ljbffr

Territory Sales Manager page is loaded## Territory Sales Managerlocations: San Francisco/Bay Areatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR101631At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we'll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you're right for the job, this is the place to prove it!***Territory Sales Manager***For fifteen years, Mesmerize has maintained an entrepreneurial spirit and is in a rapid growth mode in the out of home and point of care vertical. We seek a true team player that has the fire and desire to help us grow, and grow their own skills in a fast paced, fun environment. Mesmerize team members are passionate, focused and dedicated to the markets and customers that we serve, and we expect new team members to contribute and share their knowledge and skills at 100%. If this role excites you, we encourage you to apply for this unique position.**Objectives:*** Ensure all assigned Program Management tasks are delivered with excellence from start to finish for each campaign.* Responsible for placing / swapping / installing program materials according to company standards and at a high level of productivity.* Ensure Mesmerize is seen in Doctor's offices as courteous, professional, articulate, and positive.* Responsible for superb “networking” (recruitment) of new locations and maximizing placement of boards at existing locations.* Responsible to utilize company's Salesforce and other tools and systems as designed and intended each day, concluding all tasks and information sharing.* Responsible for timely submission of expense reports and other reporting as may be required in the role.* Other responsibilities as may be defined by Management to grow the business.**Keys to Success:*** Set appropriate standards of excellence within your market area in the offices visited through a positive, courteous, articulate, and professional presentation of yourself and the Mesmerize programs.* Superb communication with Field Team Management / Coordinators, colleagues, clients, and other members of the team.* Take initiative each day to execute assigned program management tasks swiftly and without delay.* Know your market area to accomplish assigned tasks efficiently and maximize networking (recruitment) opportunities for our programs.* Maintain personal knowledge of the best locations and seek to build relationships with doctors/key personnel at these locations during the year.* Ensure campaigns are installed on time and communicate with Field Team Management when issues arise beyond your control.* Ensure approval is given by each participating office and take pictures in each location according to our standards.* Ensure all photos and important information is updated to Salesforce.* Travel as may be necessary up to [12-16] weeks per year.* Be thoughtful about your role at Mesmerize and how you add value and make suggestions to improve this business.* Execute other projects as they may be assigned by your manager.Required Skills:* Bachelor's degree required.* This position involves daily travel within the Bay Area. Must be comfortable driving to different locations regularly.* Must have car and clean driving record.* Good verbal and written communication.* Time Management.* Good computer skills.* Preferred experience with Salesforce and Microsoft Office.* Highly organized.* Strong communication skills for both virtual and face-to-face interactions during daily travel.* Self-motivated, energetic, and strongly initiative driven.* Good team player with desire to work collaboratively.* Excellent attention to detail.**Compensation Range**: $55,000 - $65,000 per year, depending on qualifications. Eligible for annual company bonus program or commission incentive based on role. The compensation offered to the candidate selected for this position will depend on several factors, including the candidate's educational background, skills, and professional experience.**Benefits Overview**: We're proud to offer a comprehensive benefits package, including:* Hybrid work schedule* Health insurance through Cigna (medical & dental)* Vision coverage through VSP* Pharmacy benefits through OptumRx* FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options* 401(k) and Roth 401(k) with company match* Pet discount program with PetAssure* Norton LifeLock identity theft protection* Employee Assistance Program (EAP) through NYLGBS* Fertility benefits through Progyny* Commuter benefits* Company-paid Short-Term and Long-Term Disability* Voluntary Term Life & AD&D Insurance, plus Universal Life Insurance options* Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity* Discounts and rewards through BenefitHub#LI-RemoteMJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed “At Will.” This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice. #J-18808-Ljbffr

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the role The Technical Account Manager (TAM) partners with our largest and most strategic accounts to understand their needs, demonstrate where Rippling can solve their business needs, and ensure retention of key accounts. TAMs own the key admin relationships and are responsible for turning customers into long-term champions, developing account strategy, and providing enablement and optimization best practices, all while providing an impeccable customer experience along the way. Leading this team will challenge your ability to context-switch from high level customer strategy to tactical account level escalations to retention opportunities on a daily basis. The ideal candidate is a customer-obsessed strategist, eager to build and mentor a team of incredible TAMs. Please note: Employees based in San Francisco Bay Area will be required to go into office 1-3 days a week depending on mileage to office. What you will do Manage a team of highly motivated, customer-focused TAMs to ensure the overall health and satisfaction of strategic accounts in our broker partner channel Thought partner with TAMs and build playbooks for effective customer strategy Develop senior-level relationships with customers Serve as a point of escalation for team's accounts Ensure the team is trained and confident in Rippling product capabilities Own ongoing TAM account assignments Participate in recruiting process, from sourcing to hire Drive customer adoption of key features and best practices Meet with team members weekly to stay close on updates for key accounts Performance manage to ensure your team's success Partner cross-functionally to advocate for your team's customer and partner needs Collaborate with Product to incorporate voice of the customer into Rippling's roadmap Partner with other team leaders to ensure the customer is supported in times of escalation Partner with Support to mitigate escalations Collaborate with other team leaders to strategize on customer support for major lifecycle events Build TAM team processes and culture Measure team impact and prioritize CX lifecycle events Constantly iterate and improve TAM workflows and optimize process inefficiencies Collaborate with leadership team on quarterly kickoffs, offsites, team building events, and more to foster a strong team culture What you will need 5+ years of SaaS experience in customer-facing role 2+ years of management experience; passion for supporting and guiding a team's growth, career progress, and job performance Expertise in account management and customer success best practices Ruthless prioritization and time management Boundless energy to help your team and your customers...all with a “can-do” attitude! Strong attention to detail and ability to solve complex, interdependent problems Flexibility to thrive in a fast paced organization with dynamic responsibilities Bonus: 1+ years of experience in HR, Payroll or Insurance Brokerage Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + bonus + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 120,000 - 140,000 USD per year (US Tier 2) 110,000 - 130,000 USD per year (US Tier 3) 130,000 - 155,000 USD per year (US San Francisco Bay Area) #J-18808-Ljbffr