Account managers/senior technicians play an important role in the sales team and technical management of a company. They do the job of an account manager, who oversees customer accounts, and senior technician, who provides technical support to clients.
Account managers/senior technicians need to have excellent customer service skills in order to communicate with clients and develop relationships with the goal of making more sales. They also need to have keen technical knowledge in order to help clients troubleshoot issues with the company's product. Account managers/senior technicians also supervise a staff of sales and technical support people and take care of administrative work, such as organizing data using SQL.
Account managers/senior technicians need considerable knowledge of technology and business in order to succeed. Many have bachelor's degrees or even master's degrees in business, computer science, or a related field. They also need several years of professional experience in roles such as technical account manager before working their way up to a senior position. Account managers/senior technicians earn an average salary of $121,104.
There is more than meets the eye when it comes to being an account manager/senior technician. For example, did you know that they make an average of $53.43 an hour? That's $111,129 a year!
Between 2018 and 2028, the career is expected to grow 2% and produce 35,400 job opportunities across the U.S.
There are certain skills that many account managers/senior technician have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed interpersonal skills, physical stamina and self-confidence.
When it comes to the most important skills required to be an account manager/senior technician, we found that a lot of resumes listed 11.9% of account managers/senior technician included database, while 9.4% of resumes included cloud, and 8.5% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the account manager/senior technician job title. But what industry to start with? Most account managers/senior technician actually find jobs in the technology and manufacturing industries.
If you're interested in becoming an account manager/senior technician, one of the first things to consider is how much education you need. We've determined that 74.8% of account managers/senior technician have a bachelor's degree. In terms of higher education levels, we found that 11.6% of account managers/senior technician have master's degrees. Even though most account managers/senior technician have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an account manager/senior technician. When we researched the most common majors for an account manager/senior technician, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on account manager/senior technician resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become an account manager/senior technician. In fact, many account manager/senior technician jobs require experience in a role such as technical account manager. Meanwhile, many account managers/senior technician also have previous career experience in roles such as technical recruiter or senior technical recruiter.