1. University of Pennsylvania
Philadelphia, PA • Private
In-State Tuition
$55,584
Enrollment
10,764
Account managers/senior technicians play an important role in the sales team and technical management of a company. They do the job of an account manager, who oversees customer accounts, and senior technician, who provides technical support to clients.
Account managers/senior technicians need to have excellent customer service skills in order to communicate with clients and develop relationships with the goal of making more sales. They also need to have keen technical knowledge in order to help clients troubleshoot issues with the company's product. Account managers/senior technicians also supervise a staff of sales and technical support people and take care of administrative work, such as organizing data using SQL.
Account managers/senior technicians need considerable knowledge of technology and business in order to succeed. Many have bachelor's degrees or even master's degrees in business, computer science, or a related field. They also need several years of professional experience in roles such as technical account manager before working their way up to a senior position. Account managers/senior technicians earn an average salary of $121,104.
