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Top 50 Account Manager/Senior Technician Skills

Below we've compiled a list of the most important skills for an Account Manager/Senior Technician. We ranked the top skills based on the percentage of Account Manager/Senior Technician resumes they appeared on. For example, 8.9% of Account Manager/Senior Technician resumes contained Customer Service as a skill. Let's find out what skills an Account Manager/Senior Technician actually needs in order to be successful in the workplace.

These are the most important skills for an Account Manager/Senior Technician:

1. Customer Service

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high Demand
Here's how Customer Service is used in Account Manager/Senior Technician jobs:
  • Outflanked competition during an economic downturn through superior customer service and strategy execution.
  • Recognized as a top performer in cases taken/closed and regularly praised on customer service and CSAT scores.
  • Provided customer service and support functions via telephone and on-site at customer location.
  • Served as a trusted advisor to enterprise customers delivering best in class customer service.
  • Cultivated and executed customer service training program for all Invision and RIA employees.
  • Prepare and implement Service Delivery Plans Upsell Microsoft Consulting Services Integrate with the Microsoft Account team to ensure outstanding customer service.

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4 Customer Service Jobs

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2. Technical Support

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high Demand
Here's how Technical Support is used in Account Manager/Senior Technician jobs:
  • Designed and maintained client documentation wiki sites used by technical support team for pertinent client information.
  • Defined process for issue management and technical support operations.
  • Provided technical support via telephone to installation technicians.
  • Provided first and second level technical support to customers during their calls to the Support Center.
  • Establish, train, mentor, and evaluate technical support organizations within all distribution channels.
  • Organized process development, implementation, and training for technical support staff.
  • Provided Technical Support, Technical Services and increased revenue through lead generation.
  • Visited customers in Thailand to sell modified starch and provide technical support.
  • Assisted sales department in providing technical support to Wall Street Banks.
  • Worked on cross-functional project teams with non-technical and technical support staff.
  • Provide technical support and resources to engineers in the field.
  • Provided technical support to customers, handled critical software issues.
  • Provided Tier 1 technical support services.
  • Managed the delivery of software, technical support, and professional services to this financial services innovator.
  • Engaged of EMC technical support escalation management resources for handling of Sev 1 service requests.
  • Provided Pre-Sales and Technical Support for Scitex's National Account Division.
  • Provided technical support to clients during pre-sale and post-sale.

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125 Technical Support Jobs

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3. Technical Account

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high Demand
Here's how Technical Account is used in Account Manager/Senior Technician jobs:
  • Mentored Technical Account Managers in core product architecture, product implementation idiosyncrasies and customer relationship building.
  • Performed Technical Screenings/Job Interviews for Technical Account Manager Applicants for Enterprise level support.
  • Develop, lead and organize technical account manager ambassador training program.
  • Provided Technical Account Manager services to several of Red Hat's National Laboratory customers within the United States Department of Energy.
  • Maintained a 98% customer satisfaction rate over the 13 year period as a Technical Account Manager.
  • Serve as Technical Account Manager to appropriately designate the correct staff members to the right clients.
  • Led Global Technical Account Managers to Accenture for more than 6 years.
  • Selected by management to lead Technical Account Manager organization in UAT testing.
  • Promoted to Technical Account Management Team Manager within 6 months.
  • Trained new Technical Account Managers and Account Managers.
  • Provided SAP subject matter training and knowledge transfer to BMC's Pre/Post consultants, Technical Account Managers, and Customers.
  • Spearheaded the growth of eastern practice from start-up to more than 5 Technical Account Managers servicing high-end eBusiness organizations.
  • Provide remote and onsite Technical Account Management services for select accounts when requested.
  • Retired Lead Technical Account Manager for all Global HPES accounts.
  • Mentored Technical Account Managers on VMware resources and lab creations.
  • Sub-contracted to Infor to support Boeing Commercial Airlines (BCA) Baan and LN migration implementation activities and technical account management.

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171 Technical Account Jobs

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4. Customer Relationships

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high Demand
Here's how Customer Relationships is used in Account Manager/Senior Technician jobs:
  • Partnered with management to handle politically-sensitive issues diplomatically, avoiding potentially negative impacts on customer business or Microsoft's customer relationships.
  • Project Type: New Development, Product Enhancements Customer Engagement Proactively own and manage multiple high-visibility and high-touch customer relationships.
  • Developed strong customer relationships and provided end-to-end, highly efficient Project Management and infrastructure operations support.
  • Enhance customer relationships by implementing consultative sales strategies which encourage collaboration and increase retention rates.
  • Directed efforts of dealer network to stay focused on customer service and help build strong customer relationships.
  • Job responsibilities were to find, sell and maintain customer relationships in all industries.
  • Ascertained account decision makers, sought them out and built strong customer relationships.
  • Establish, maintain and build customer relationships with mid-level client contacts to ensure customer satisfaction with Kronos Workforce Acquisition System.

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5. Project Management

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high Demand
Here's how Project Management is used in Account Manager/Senior Technician jobs:
  • Managed client projects by supervising junior and mid-level analysts on steps and processes toward high quality project management and research operations.
  • Established and maintained successful account relationships with key accounts while establishing service delivery focused processes within the project management unit.
  • Provided efficient Project Management of proactive services resulting in high customer satisfaction.
  • Coordinated project management teams and engineering services for customers and vendors.
  • Project Management: Supervise day-to-day projects per handset delivery process (high level spec & agreed features).
  • Set the direction for project management standards and practices within the organization and guide internal staff.
  • Managed the field techs and project solution by project management, resource coordination.
  • Identify, define requirements, and Project Management for software development projects using waterfall and Agile methodologies for assigned FIs.
  • Manage scope, project plan, schedule, stakeholders, and deliverablies using project management methodologies.

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125 Project Management Jobs

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6. Account Management

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high Demand
Here's how Account Management is used in Account Manager/Senior Technician jobs:
  • Created a team training program focused on post-sales account management, customer retention and customer satisfaction.
  • Earned Central Region Best Practice Award for authoring a paper on Account Management best practices that was adopted across the region.
  • Initiated and implemented important streamlined processes for post sales Account Management activities that ultimately tie in to the renewal process.
  • Achieved (100% satisfaction rating on Account management role on 87 surveys over 10 years.)
  • Functioned in a Technical capacity, a Project Manager capacity, and an Account Management capacity.
  • Provided support and account management to an assigned list of premiere accounts with Platinum level support.
  • Experienced in COMSEC account management for equipment and software as well as property management.
  • Account management and customer's advocate.
  • Owned the full recruiting lifecycle for new business generated from account management responsibilities.

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7. Database

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high Demand
Here's how Database is used in Account Manager/Senior Technician jobs:
  • Determined procedures and requirements for monitoring servers, applications, databases and sites.
  • Maintained database, entered requirements and processed contracts.
  • Report and discuss device defects in error databases, email correspondence, IM discussions, and in meetings.
  • Sustain sales activities; appointments, demos, proposals, prospecting and database updates.
  • Log all calls and keeps cases current using Oracle Database Software.
  • Recorded accurate and efficient records in the customer database.
  • Integrated applications, databases, networks, and systems.
  • Work with administrators and DBAs on performance concerns, restrictions and overall layout when dealing with servers and databases.

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31 Database Jobs

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8. Internet

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high Demand
Here's how Internet is used in Account Manager/Senior Technician jobs:
  • Screened and interviewed consultants, sourcing through in-house database, referrals, user groups, Internet job boards etc.
  • Increased client's overall satisfaction of internet banking experience which lead to retention and numerous opportunities for cross selling.
  • Utilized recruiting sources including Internet searching/posting, referrals, advertising, user groups, and networking with current prospects.
  • Have the ability to obtain my own leads by asking for referrals and other ways through the Internet.
  • Identified candidates through cold calling, Internet resources, job fairs, referrals, and user groups.
  • Created and launched the Marketing Plan for Internet-based PACS system installed in over 300 physician offices.
  • Demonstrated the capabilities of internet based trust systems to prospective clients in support of relationship managers.
  • Coordinate daily office operations - Manage and maintain Internet, Networking and Desktop support.
  • Managed the Internet-based recruitment process based on changing priorities and client needs.
  • Devised creative methods for Internet candidate searches.

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9. TAM

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high Demand
Here's how TAM is used in Account Manager/Senior Technician jobs:
  • Assigned as a dedicated 'Diamond' TAM to several major strategic accounts providing 24/7 single point of contact support.
  • Achieved 100% customer satisfaction rating in random customer surveys during my time as a TAM.
  • Played central role in restructuring of the TAM Organization based to be more agile.
  • Recognized by management as a strong Sr. TAM and de facto leader on team.
  • Managed training schedules for all TAM associate hires in 2013 and 2014.
  • Premier Support Practice lead for the DHS Practice comprised of 9 TAMs, 49 Engineers, and 22 customer accounts.
  • Eliminated repetitive time consuming manual documentation release process, freeing up hours per month for all TAMs in the organization.
  • Managed a global Professional Service team of Technical Account Managers (TAMs), network engineers and video engineers.
  • Worked closely with VLE and Strategic accounts in both pre-sales and post-sales support while maintaining existing TAM duties.
  • Received national recognition for delivering audio recordings on The Art of the TAM in August, 2009.
  • Collaborate with TAMs to coordinate efforts and minimize business impact to our Customers.
  • Served as TAM SME for the vSphere Product Suite.
  • Developed, presented and facilitated vSphere upgrade session with 3 TAM customers @ VMworld 2009
  • Implemented training programs to cross pollinate Mainframe and Enterprise TAMs resulting in fewer TAMs needed to support multiproduct solutions.

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155 TAM Jobs

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10. New Product Development

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high Demand

11. Online

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high Demand
Here's how Online is used in Account Manager/Senior Technician jobs:
  • Involved in resolution of complex technical problems and solved detailed customer configuration questions for Online Banking and/or Mobile production clients.
  • Managed technical support relationship for global high-visibility and high-touch client financial institutions for Voyager online banking software.
  • Utilized in-house database and online search engines to effectively find candidates for various positions.
  • Managed the execution of large, multifaceted online and cross-media advertising measurement programs.
  • Service and consult daily with Finance, Insurance and Real Estate AOR professionals on online marketing strategies.
  • Facilitate online travel solutions to incorporate self booking tools, mobile platform support, and ancillary services.
  • Performed initial and secondary investigation of issues and responded to both online and phone support requests.
  • Spearheaded firm's Internet recruiting practice, maintained website, and utilized many online services.
  • Well-versed and proficient with all viable online Databases as well as conventional resume databases.
  • Lead many high-profile special projects such as the online service pack distribution system.
  • Increased and controlled online brand presence by managing multiple outbound cold calling Campaign.
  • Participated in the introduction of Web Marketing Communications which included eNotices, text messaging and online payment portals.
  • Dedicated Fiserv associate responsible for every aspect of production support for Bank of the West (Online & Mobile banking).

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1 Online Jobs

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12. Business Development

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high Demand
Here's how Business Development is used in Account Manager/Senior Technician jobs:
  • Designed and implemented business development and corporate marketing strategies for a nationwide corporate sales force.
  • Managed business development, customer satisfaction, client relationships and overall services account strategies.
  • Created new business opportunities through personal business development and up-selling analysis.
  • Served as a business development consultant, account manager, lead trainer, and systems developer on a number of projects.
  • Engaged for new business development: search fee, contract bill rate, insurance & master client Recruiting Agreements

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13. Cloud

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high Demand
Here's how Cloud is used in Account Manager/Senior Technician jobs:
  • Perform regular security reviews of cloud infrastructure and apply remedies as required.
  • Led Amazon's Print Replica college student e-book project that launched 10,000 brand new titles utilizing Amazon's Web Cloud Services.
  • Examine business processes that may be better suited for cloud or more efficient platforms.
  • Located within the cloud team working with strategic planning of products and services, features, roadmaps, investments and initiatives.
  • Liaised with customer technical teams to meet needs for extensive customization of cloud services via a RESTful web API.
  • Build and maintain a cloud environment for Adaptives support team based off (KVM).
  • Lead Virtualization & Cloud Design at top 5 US bank for multiple business units.
  • Scale vCloud Air ISV program by recruiting and on boarding strategic partners.
  • Provide project leadership for the customer's major virtualization / cloud initiatives.

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142 Cloud Jobs

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14. SQL

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high Demand
Here's how SQL is used in Account Manager/Senior Technician jobs:
  • Managed multiple MS SQL 2005, web and application servers supporting a mass email system.
  • Created reports from SQL data analyzing effectiveness of message campaigns broken down by geographic region.
  • Assisted with implementation of the products sold primarily WEB, Call Center and RK SQL.
  • Acted as a technical resource, specializing in SQL Server.
  • Provided 24-hour onsite assistance and support for a major SQL vulnerability for one of the major US airlines.
  • Access, SQL Server and Web Based), Advanced Word Document and Excel Spreadsheet Skills.

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15. Business Requirements

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average Demand
Here's how Business Requirements is used in Account Manager/Senior Technician jobs:
  • Mobilized projects from idea generation through kick-off ensuring alignment with business requirements and with supply chain planning and sales/marketing strategies.
  • Communicate with clients and client management to understand specific system requirements and business requirements.
  • Gathered technical and business requirements in a consultative manner.
  • Provided business analysis, business requirements definition, process modeling and UAT for client enterprise initiatives for the entire Texas region.
  • Identify prospective clients and their potential business requirements through numerous research methods (i.e.

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16. Healthcare

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average Demand
Here's how Healthcare is used in Account Manager/Senior Technician jobs:
  • Learned the complex Information Technology and Healthcare Technology industries.
  • Recruit and place top-grade Engineering, IT and IT Healthcare professionals for a diverse client base and range of positions.
  • Worked as incident director for all new cases in Canada and Healthcare.
  • Recruit, develop, credential, and place healthcare professionals for permanent, locum, and per-diem assignments.
  • Maintain knowledge of healthcare IT market and competition and strategically align sales and product development activities.
  • Key Achievements Directed Cloud Design at regional Healthcare system, Result: multi-million-dollar IT cost savings.

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17. QA

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average Demand
Here's how QA is used in Account Manager/Senior Technician jobs:
  • Cross Department collaboration with Product and Program Management, Development, QA, Implementations, Sales, and Marketing.
  • Achieve mastery of all aspect of project executions: planning, tagging, recruitment, QA and monitoring.
  • Prepared/assisted with project documentation, scheduling, issue tracking, resource management and QA.
  • Participate in QA testing for new releases
  • Collaborate with engineers, software developers and QA engineers to select appropriate design solutions Monitor system operation to detect potential problems.
  • Collaborate with Websense engineering and QA teams to validate customer deployment architectures and sizing parameters.
  • Manage projects using JIRA to keep account managers, developers and QA focused on target date deliverables while upholding client expectations.
  • Ensured defect-free releases of eBooks through careful planning, testing and QA efforts.

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18. SAN

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average Demand
Here's how SAN is used in Account Manager/Senior Technician jobs:
  • Performed Project Management duties, for SAN implementations that were not meeting customer's expectations, and assured resolution.
  • Created a disaster recovery HDS/9960 SAN that saved a client over $1M a year.
  • Clustered UNIX systems and SAN storage were delivered to improve BI data management & flexibility.
  • Managed IT services, security, SAN/NAS, migrations and business advisory services.
  • Hired to help open up the technical recruiting presence in San Francisco.
  • Full cycle recruiting to various San Francisco bay area companies.
  • Design, implementation, and troubleshooting SAN/NAS environments for customers.
  • Voted top 50 Company San Diego Business Journal, INC Top 50 new Company.

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1 SAN Jobs

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19. Professional Services

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average Demand
Here's how Professional Services is used in Account Manager/Senior Technician jobs:
  • Promoted to Professional Services Director North America.
  • Evaluated device management, training and support needs in collaboration with our Professional Services team.
  • Managed Amazon EC2 based installation used for internal professional services use of the product.
  • Increased professional services revenue by $500K by soliciting new customer sales.
  • Tested systems and applications for the Professional Services Division.

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20. New Clients

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Here's how New Clients is used in Account Manager/Senior Technician jobs:
  • Design and implement hosting services for new clients on-boarded into Private MSP Virtual Cloud.
  • Evangelized and augment services for existing and new clients to exceed revenue expectations.
  • Designed effective marketing material to recruit new clients as well as potential employees.
  • Obtained new clients through networking and was the Account Manager for these clients.

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21. CRM

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average Demand
Here's how CRM is used in Account Manager/Senior Technician jobs:
  • Utilized the CRM tool to track and manage current projects in addition to prospective client progress.
  • Provided new customers support on data import, workflow mapping, business processes, and application/adoption of CRM best practices.
  • Managed project risks and scope for a CRM project and a data mart development project for government organization.
  • Support and track customer issues via a CRM (Salesforce).

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4 CRM Jobs

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22. T-Mobile

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average Demand
Here's how T-Mobile is used in Account Manager/Senior Technician jobs:
  • Manage Tier AT&T, T-Mobile, Rogers Canada, Bell Canada engineering accounts.
  • Plan and manage automated tests activities on products for T-Mobile.

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23. New Accounts

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Here's how New Accounts is used in Account Manager/Senior Technician jobs:
  • Secure on-site appointments, solution demonstrations and qualifying upcoming IT security initiatives with net new accounts.
  • Worked closely with recruiting to educate them about new accounts in a new territory.
  • Supervised vendors and the maintenance of the existing accounts and potential new accounts.
  • Developed new accounts by prospecting, cold-calls, and face-to-face meetings.
  • Attained new accounts through pre-sale strategies directed at Fortune 500 companies within a 100-mile radius, including Baptist Health, Yum!
  • Forecasted and pipelined potential software sales opportunities into existing and new accounts.

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24. Information Technology

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average Demand
Here's how Information Technology is used in Account Manager/Senior Technician jobs:
  • Managed the information technology equipment sales and professional services for 5 large and 10 medium sized accounts.
  • Develop requirements, outlines, budgets, and schedulers for information technology projects.

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25. Software Development

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average Demand
Here's how Software Development is used in Account Manager/Senior Technician jobs:
  • Program Manager supporting an engineering services software development engagement for Federal System Integrator customers.
  • Delivered and directed software development consulting and training on .NET and Windows Platform to customers and manufacturing software vendors.
  • Validate client implementations to ensure JavaScript pixels, server-to-server calls or software development kits are functioning as designed.
  • Consulted customers on all aspects of the software development lifecycle.

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26. Product Management

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Here's how Product Management is used in Account Manager/Senior Technician jobs:
  • Collaborate with cross-functional project teams which could consist of Storage consultants, engineers, product management and support staff.
  • Partner with sales force, product management, support, and customer IT teams and business units.
  • Worked closely with Product Management to develop a product release plan.
  • Engaged product management and Eng on feature requests or product bugs.
  • Assessed product feature-sets in conjunction with Product Management to ensure alignment with customer feedback and roadmaps.

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4 Product Management Jobs

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27. Troubleshoot

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average Demand
Here's how Troubleshoot is used in Account Manager/Senior Technician jobs:
  • Responded to security system alarms by troubleshooting cause with customer via telephone.
  • Developed product documentation for installing and troubleshooting client.
  • Facilitated and assisted with troubleshooting escalated customer issues.
  • Demonstrated ability to quickly troubleshoot and correct a wide variety of hardware and software problems.
  • Advanced PC/laptop software knowledge and skills, including installation, configuration, and troubleshooting.
  • Travel to customer facilities to work 1v1 to troubleshoot complex performance issues.
  • Used WebEx extensively in meeting with customers and troubleshooting their issues.
  • Apply troubleshooting skills to issues before escalating to the appropriate group.
  • Performed patches/upgrades, HW/SW troubleshooting, and vendor software fixes.
  • Assisted clients with processing employee benefits recordkeeping transactions, troubleshooting system errors.
  • Assisted Account Managers with troubleshooting X_Trader front-end connectivity and functionality issues.
  • Accomplished system/unit/component level assembly, testing, troubleshooting and repair of various AT&T/Paradyne/ARK digital and dial modem products.
  • Worked with multiple digital agencies on a variety of Apple projects, conducted system training, and Tier 2 troubleshooting.
  • Create training, setup, and troubleshooting documentation for resellers, customers, and support (internal/external).
  • Used technical abilities to identify solutions, troubleshooting issues, and answering technical questions as they arise.
  • Identify and troubleshoot various Kronos Solution Services (KSS) integration matters.
  • Provided escalated IT support including hardware troubleshooting, backup and recovery, emailcommunication and application support.
  • Worked closely with Trading Technologies helpdesk to troubleshoot client tickets and resolve client issues in a timely manner.

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28. CIO

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Here's how CIO is used in Account Manager/Senior Technician jobs:
  • Negotiated contracts with CIO's, IT managers and procurement personnel of various organizations.
  • Worked with IT Managers and CIO in the Gaming, Utility and Government Sectors.
  • Major Functions: Responsible for direct sales, CIO relationship management and all sales support activities across the healthcare business.
  • Trusted Advisor to CEO's, CIO's, CTO's, CFO's, and IT Managers.

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29. C-Level

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Here's how C-Level is used in Account Manager/Senior Technician jobs:
  • Established and cultivate technical client satisfaction among C-Level executives.
  • Maintained business relationships with C-level Executives.
  • Created complex and in-depth proposals, presented to C-Levels, conducted demonstrations to additional client stakeholders and negotiated contracts to close.
  • Direct report to C-Level executive management achieving $350 MM in revenue growth, 7 product lines.
  • Report to the NTT C-Level for assignment of high priority program management projects.
  • Mitigate and resolve significant issues in a timely manner while reporting client updates to C-Level executives.

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30. Support Issues

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low Demand
Here's how Support Issues is used in Account Manager/Senior Technician jobs:
  • Manage customer/technical support issues, pricing, purchasing, training, hardware/software inventories network administration/supervisor and team leader.
  • Serve as primary point of contact inside and outside the company for escalated Support issues.
  • Managed complex support issues with strategic clients under contract as Premier Support customers.
  • Established myself, and Microsoft as strategic business partners and trusted advisors by properly managing a complex scope of support issues.

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31. Oversaw

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32. Customer Base

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low Demand
Here's how Customer Base is used in Account Manager/Senior Technician jobs:
  • Established account relationships with customer base.
  • Sell multiple products to a diverse customer base in the health products industry.
  • Arranged for spare backup solution for customer based in Massachusetts during Hurricane Sandy.

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33. Background Checks

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low Demand
Here's how Background Checks is used in Account Manager/Senior Technician jobs:
  • Performed reference and/or background checks for prospective hires.
  • Conduct reference and background checks on candidates.
  • Oversee completion of necessary pre-employment processes including background checks and drug tests.

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34. Client Relationships

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low Demand
Here's how Client Relationships is used in Account Manager/Senior Technician jobs:
  • Develop and maintain meaningful client relationships.
  • Build and maintain strong client relationships.
  • Develop and maintain B2B client relationships for over 150 accounts in the IT market.

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35. RFP

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low Demand
Here's how RFP is used in Account Manager/Senior Technician jobs:
  • Assist in the RFP process as it pertains to ExactTarget functionality.
  • Drive strategic RFP responses to win business.
  • Recognized frequently by customers for attention to detail and service.Sales Engineer- Provided accurate configurations/pricing/statement of work/RFP responses for sales team.
  • Managed the complete sales lifecycle process from cold calling, completion of RFP's to closing the sales.

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36. Linkedin

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low Demand
Here's how Linkedin is used in Account Manager/Senior Technician jobs:
  • Experienced in Searching Job portals like Dice, Monster, Career Builder and LinkedIn.

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37. ROI

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low Demand
Here's how ROI is used in Account Manager/Senior Technician jobs:
  • Coordinated in creating Business Process Improvement to identify customers with expired service tags resulting in increased revenue and ROI
  • Provided technical design and managed implementation for BES MDM products(including Blackberry, IOS, Android and Microsoft devices).
  • Developed ROI statements and reinforced relationships led this partnership to be used as a reference site for HP Australia.
  • Advised clients on how to effectively categorize different areas of their web sites to maximize ROI.
  • Developed the business case with emphasis on NPV, IRR and ROI.
  • Track and communicate sales metrics and ROI results to executive management teams.
  • Managed projects for the deployment of thousands of endpoints consisting of MacOS, Windows, iOS and Android devices.
  • Streamlined coding efforts across multiple platforms IOS, Android and Windows Mobile devices.

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38. Technical Solutions

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low Demand
Here's how Technical Solutions is used in Account Manager/Senior Technician jobs:
  • Use project management methodology to thoroughly document, prioritize, track and drive customer requirements and technical solutions.
  • Developed and delivered technical solutions for many types of small businesses.
  • Defined technical solutions for customers in the disk drive and solar industry and led them through adoption.
  • Trained clients on appropriate uses of software and technical solutions.
  • Participate in developing technical account strategy with Senior Management and Pre and Post-sales support for providing technical solutions.
  • Recommended technical solutions based on VMware/ Baremetal or/and Citirx, and in the Cloud solutions.

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39. Verizon

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low Demand
Here's how Verizon is used in Account Manager/Senior Technician jobs:
  • Launched products to Verizon, Sprint, Cricket and Tier-1 customers in Latin America, India and China.

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40. Job Boards

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low Demand
Here's how Job Boards is used in Account Manager/Senior Technician jobs:
  • Used advanced Applicant Tracking Systems such as CATS for building a strong database of candidates apart from the available job boards.
  • Conducted daily candidate searching and update postings weekly using job boards, LinkedIn, etc.
  • Determined best means for job advertisements; web-based, newspaper, job boards etc.

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41. VMS

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low Demand
Here's how VMS is used in Account Manager/Senior Technician jobs:
  • Well versed with using C-Biz, ATS(eRecruit) and VMS for day -day recruiting activity.
  • Understand long sale cycles as they relate to MSPs, VMSs, Payroll, IC Compliance, etc.

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42. Technical Resources

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low Demand
Here's how Technical Resources is used in Account Manager/Senior Technician jobs:
  • Lead recruiting efforts for critical project needs of the clients, requiring technical resources in niche skills.

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43. Strategic Accounts

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low Demand
Here's how Strategic Accounts is used in Account Manager/Senior Technician jobs:
  • Managed high-touch strategic accounts requiring consistent cross-departmental communications.
  • Manage strategic accounts and address custom product needs.
  • Fostered relationships with top tier strategic accounts ensuring referenceability and growth.

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44. Saas

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low Demand
Here's how Saas is used in Account Manager/Senior Technician jobs:
  • Supported customers with technical issues ranging from network connectivity issues, architectural problems, custom applications, and Cloud/SAAS Issues.
  • Owned US resources tasked with SaaS integration projects for enterprise clients like Boeing - and small SMB clients.
  • Developed a SaaS training series for large strategic clients.
  • Supported roster of 34 companies - Project Manager for over 1500 SaaS integration projects
  • Supported software licensed clients with the IgnitionOne SaaS platform through onboarding process, training, optimization, and marketing strategy.

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45. ATS

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low Demand
Here's how ATS is used in Account Manager/Senior Technician jobs:
  • Ensured high employee performance stats and morale level, resulting in 98% yearly retention rate.
  • Directed two major IT infrastructure upgrade projects for 25 offices across the U.S with over 2500 seats in total.

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46. Market Share

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low Demand
Here's how Market Share is used in Account Manager/Senior Technician jobs:
  • Increased Valspar Flooring's market share in the region over the four year period.

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47. OEM

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low Demand
Here's how OEM is used in Account Manager/Senior Technician jobs:
  • Embedded NEBS certified OEM solutions into Network Equipment Providers Telecommunications products to generate and maintain 90% of territories revenue stream.
  • Increased 15% - 20% OEM and channel partners' revenues through efficient partner strategy and sales program implementation.
  • Ensured all OEM specific requirements, unique configuration, etc.
  • Increased Qualcomm value to customers by integrating solutions further into OEM development cycle.

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48. Interview Process

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low Demand
Here's how Interview Process is used in Account Manager/Senior Technician jobs:
  • Negotiated terms and rates for each project, coordinated the interview process, extended offers, and effectively closed candidates.
  • Team Lead Regional Hiring Program - Assigned in the new design of the candidate screening and finals day interview process.
  • Screened resumes, interview viable candidates and coordinate interview process with hiring managers.
  • Provided effective feedback to candidates with regards to stages of interview process.
  • Presented technology consultants to hiring authorities and drove the interview process.

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49. Unix

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low Demand

50. Symantec

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low Demand
Here's how Symantec is used in Account Manager/Senior Technician jobs:
  • Provided dedicated top-tier technical support and developed customer relationship for 5+ enterprise accounts including 1 Key account supporting Symantec Endpoint Protection.
  • Advised fortune 500 companies in the deployment of Symantec Enterprise products for multiple and highly complex product/site implementations.
  • Acted as liaison between Platinum customers and various Symantec departments to engage successful, win/win relationships.

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Account Manager/Senior Technician Jobs

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20 Most Common Skills For An Account Manager/Senior Technician

Customer Service

13.1%

Technical Support

11.4%

Technical Account

8.2%

Customer Relationships

7.9%

Project Management

6.1%

Account Management

5.7%

Database

5.1%

Internet

4.2%

TAM

3.9%

New Product Development

3.8%

Online

3.7%

Business Development

3.7%

Cloud

3.5%

SQL

3.5%

Business Requirements

3.4%

Healthcare

2.9%

QA

2.7%

SAN

2.5%

Professional Services

2.4%

New Clients

2.4%
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Typical Skill-Sets Required For An Account Manager/Senior Technician

Rank Skill
1 Customer Service 8.9%
2 Technical Support 7.7%
3 Technical Account 5.6%
4 Customer Relationships 5.3%
5 Project Management 4.1%
6 Account Management 3.9%
7 Database 3.5%
8 Internet 2.9%
9 TAM 2.6%
10 New Product Development 2.5%
11 Online 2.5%
12 Business Development 2.5%
13 Cloud 2.4%
14 SQL 2.4%
15 Business Requirements 2.3%
16 Healthcare 1.9%
17 QA 1.8%
18 SAN 1.7%
19 Professional Services 1.6%
20 New Clients 1.6%
21 CRM 1.6%
22 T-Mobile 1.5%
23 New Accounts 1.5%
24 Information Technology 1.4%
25 Software Development 1.4%
26 Product Management 1.4%
27 Troubleshoot 1.3%
28 CIO 1.3%
29 C-Level 1.3%
30 Support Issues 1.2%
31 Oversaw 1.2%
32 Customer Base 1.2%
33 Background Checks 1.1%
34 Client Relationships 1.0%
35 RFP 1.0%
36 Linkedin 1.0%
37 ROI 1.0%
38 Technical Solutions 1.0%
39 Verizon 0.9%
40 Job Boards 0.9%
41 VMS 0.8%
42 Technical Resources 0.8%
43 Strategic Accounts 0.8%
44 Saas 0.8%
45 ATS 0.8%
46 Market Share 0.8%
47 OEM 0.8%
48 Interview Process 0.8%
49 Unix 0.8%
50 Symantec 0.8%
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18,130 Account Manager/Senior Technician Jobs

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