Account manager supervisor vs customer care supervisor

Differences between account manager supervisor and customer care supervisor duties and responsibilities

Account manager supervisor example responsibilities.

• Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
• Maintain maintenance of weekly operating schedules and completion of payroll for assign security personnel.
• Implement voluntary offerings to all benefits-eligible employees, including critical illness/accident, disability, and purchasing programs through payroll deductions.
• Conduct regular account appraisals to accelerate customer adoption by working closely with the customer to educate and assess cloud technology needs.
• Develop and maintain an understanding of state specific requirements and HIPAA regulations and state and federal guidelines for Medicare and Medicaid.

Customer care supervisor example responsibilities.

• Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
• Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
• Monitor and conduct activities in accordance to HIPPA standards.
• Train on HIPPA to protect members privacy at all times.
• Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
• Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.
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