Automatically apply for jobs with Zippi

Upload your resume to get started.

Account manager supervisor skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical account manager supervisor skills. We ranked the top skills for account manager supervisors based on the percentage of resumes they appeared on. For example, 20.7% of account manager supervisor resumes contained medicaid as a skill. Continue reading to find out what skills an account manager supervisor needs to be successful in the workplace.

15 account manager supervisor skills for your resume and career

1. Medicaid

Here's how account manager supervisors use medicaid:

Supervised, coached and guided team of Care Managers to meet state Medicaid contractual obligations.
Document enrollment processes for all Managed Care contracts including those with Medicaid plans.

2. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how account manager supervisors use mental health:

Oversee clinical and administrative processes of care managers working with children and families with severe and pervasive mental health concerns.
Monitored service delivery to 60 families and adolescents with severe behavioral, emotional, and mental health issues.

3. Quality Customer Service

Here's how account manager supervisors use quality customer service:

Worked very closely with the Client Management to ensure that quality customer service was ing maintained at all times.
Coordinate necessary support services to effectively manage client site to meet or exceed financial operational goals and provide quality customer service.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how account manager supervisors use payroll:

Implemented voluntary offerings to all benefits-eligible employees, including critical illness/accident, disability, and purchasing programs through payroll deductions.
Maintain maintenance of weekly operating schedules and completion of payroll for assigned security personnel.

5. Direct Reports

Here's how account manager supervisors use direct reports:

Create and deliver performance reviews for direct reports; write job descriptions and conduct interviews; assist with hiring decisions.
Coached and mentored direct reports to support career development goals and retain top performers.

6. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account manager supervisors use account management:

Account management responsibilities including RFQ and quoting activities, production forecasting, and resolving all commercial related issues.
Unified and streamlined Account Management protocol.

7. Care Plan

Here's how account manager supervisors use care plan:

Developed care plans and monitored service providers.
Completed assessments accurately, established care plan and worked with the members on their goals and removing barriers.

8. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how account manager supervisors use billing issues:

Created and managed activity and inventory reports for tracking, implementation, and billing issues for resolution.
Address and resolve any billing issues with the customers within the established time-frame.

9. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how account manager supervisors use incident reports:

Reviewed daily security incident reports to the Property Manager and drafted monthly status reports outlining observations and activities to Sprint client.
Conducted incident reports and determined corrective actions.

10. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how account manager supervisors use logistics:

Saved Genetics Institute $100K by improving management of literature and promotional inventory, fulfillment warehouse program and printing logistics.
Coordinated directly with the Defense Logistics Agency to ensure timely product re-supply.

11. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how account manager supervisors use disciplinary actions:

Manage and supervise 6 teams, monitor attendance and complete disciplinary actions, monitor compliance with Policy and Procedure of MLTC.
Coordinated Human Resource functions such as hiring, training, disciplinary actions, and terminations.

12. Conference Calls

Conference calls are call that involves three or more people who can speak at the same time. One of the persons connected may add the person to confer through the phone whose voice can be heard by all of those on the line. This can be done when the phone is used as a feature for a conference call that allows the initial caller to add more listeners or speakers on the same line without losing the first person he called. This is used to listen or communicate to different people at the same time that would save time, effort and avoid repeating the same discussion.

Here's how account manager supervisors use conference calls:

Established regular, proactive communication with customers including weekly conference calls to manage current support incidents.
Initiate necessary conference calls with customer and technical support.

13. Client Relations

Here's how account manager supervisors use client relations:

Demonstrated ability to grow client relationships profitably providing business insights, ideas, opportunities and superior client service.
Developed, maintained and enhanced quality client relationships.

14. Client Issues

Here's how account manager supervisors use client issues:

Conduct weekly or bi weekly meetings with the unit members to discuss client issues.
Provide feedback to Supervisor/Manager on Client Issues or problems.

15. Senior Care

Here's how account manager supervisors use senior care:

Served as Care Manager, Senior Care Manager, and Trainer prior to becoming Care Manager Supervisor.

What skills help Account Manager Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account manager supervisor resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What account manager supervisor skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young account manager supervisors need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for an account manager supervisor stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all account manager supervisors possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of account manager supervisor skills to add to your resume

The most important skills for an account manager supervisor resume and required skills for an account manager supervisor to have include:

Medicaid
Mental Health
Quality Customer Service
Payroll
Direct Reports
Account Management
Care Plan
Billing Issues
Incident Reports
Logistics
Disciplinary Actions
Conference Calls
Client Relations

Client Issues
Senior Care
HR
Client Accounts
Performance Reviews
Security Operations
Account Executives
Background Checks
Customer Accounts
Customer Relations
DOT
Outbound Calls
RAN

Business Development
Trade Shows
Customer Complaints
Inventory Control
Conflict Resolution
Medicare
CCTV
Creative Development
Sales Revenue
Media Planning
Bank Deposits
RFP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs