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Account manager, team leader skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical account manager, team leader skills. We ranked the top skills for account managers, team leader based on the percentage of resumes they appeared on. For example, 27.8% of account manager, team leader resumes contained customer service as a skill. Continue reading to find out what skills an account manager, team leader needs to be successful in the workplace.

15 account manager, team leader skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how account managers, team leader use customer service:

Assisted customer service clerks by providing them with accurate follow-up information and online customer navigation and online ordering.
Attend meetings representing customer service group to discuss current and future production procedures for efficient and cost effectiveness.

2. Sales Territory

Here's how account managers, team leader use sales territory:

Supervised and controlled a $31 Million Sales Territory.
Started with a sales territory of $900,000 in 2012; exceeded plan by 145%.

3. Account Team

Here's how account managers, team leader use account team:

Worked closely with the account team to ensure our technology clients' business needs are met through government-facing initiatives.
Collaborate with Account Team regarding the delivery of new promotions and products to the account population.

4. Client Relationships

Here's how account managers, team leader use client relationships:

Account Management: Responsible to managing client relationships and identifying potential growth opportunities.
Trained, developed and facilitated both purchaser and client relationships.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how account managers, team leader use outbound calls:

Upgrade, Up-sell, or renew existing members to current members through outbound calls and inbound referrals.
Generated new sales via qualified leads, on outbound calls to deliver a best-in-class customer experience.

6. Sales Process

Here's how account managers, team leader use sales process:

Reconstructed sales process within my seven man team and increased sales over 25% over 3 months.
Execute tasks to support the sales process and move an opportunity forward with distributors and partners.

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7. Client Satisfaction

Here's how account managers, team leader use client satisfaction:

Tasked with improving client satisfaction, solution quality, time-to-resolution and reducing overall case backlog at team level.
Directed a regional and national account management team focused on exceptional revenue growth and client satisfaction.

8. Sales Strategies

Here's how account managers, team leader use sales strategies:

Coordinate with marketing corporate team to develop sales strategies to improve company's marketing and sales performance.
Formulated diverse sales strategies that captured key prospective clients in key metro areas.

9. Customer Accounts

Here's how account managers, team leader use customer accounts:

Managed customer related concerns, developed efficient and thorough process solutions, and supported and maintained customer accounts.
Supervised over 225 various customer accounts while offering debt recovery programs.

10. Account Executives

Account executives help build good relationships with new and existing clients. They interact with brand teams and clients, making them the point of contact. A sales development representative responsibilities entail facilitating sales, generating potential leads, and referring customers to the best salesperson. To succeed in this job post, you need to have the best customer service, math, analytical, interpersonal, and communication skills. A bachelor's degree in business marketing, sales, or a similar field fits this role.

Here's how account managers, team leader use account executives:

Supervised account manager team and provided processing services for the wholesale lender, account executives and external business partners.
Partnered with business clients and corporate account executives to manage and maintained business accounts.

11. Customer Relations

Here's how account managers, team leader use customer relations:

Served as a principal contact with key customers to establish successful customer relationship and communicate customer needs throughout the organization.
Time required to resolve customer problems decreased by 33 which significantly improved customer relations.

12. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how account managers, team leader use business development:

Managed a team of business development professionals by providing guidance and daily support to the strategic planning and organizational performance.
Developed pricing/business development strategy to ensure pricing with vendors and customers met margin requirements.

13. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how account managers, team leader use delinquent accounts:

Account management and collection of delinquent accounts of leased computer equipment.
Work delinquent accounts and review/prepare for outside collection agency.

14. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how account managers, team leader use product knowledge:

Train and develop new account representatives, presenting courses that deliver practical product knowledge and demonstrate effective sales techniques.
Developed incoming Account Managers in various aspects; product knowledge, coaching, and solution providing.

15. Sales Cycle

Here's how account managers, team leader use sales cycle:

Earned $2.65 million in sales revenue within 12 months, while operating under a 1 to 7 day sales cycle.
Led a team of 8-10 BAE with territory management, prospecting, sales and sales cycles and closing strategies.

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What skills help Account Managers, Team Leader find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account manager, team leader resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What account manager, team leader skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young account manager, team leaders need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for an account manager, team leader stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all account manager, team leaders possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of account manager, team leader skills to add to your resume

The most important skills for an account manager, team leader resume and required skills for an account manager, team leader to have include:

Customer Service
Sales Territory
Account Team
Client Relationships
Outbound Calls
Sales Process
Client Satisfaction
Sales Strategies
Customer Accounts
Account Executives
Customer Relations
Business Development
Delinquent Accounts

Product Knowledge
Sales Cycle
Direct Sales
Payment Arrangements
Sales Techniques
Credit Card
ROI
Client Accounts
Inbound Calls
HR
Process Improvement
PowerPoint
Conference Calls

Direct Reports
SEO
Business Relationships
FDCPA
Round Interviews
Trade Shows
Cold Calls
SME
Business Accounts
Upselling
QA
Gross Profit
C-Level

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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