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Account manager/trainer skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical account manager/trainer skills. We ranked the top skills for account managers/trainer based on the percentage of resumes they appeared on. For example, 12.9% of account manager/trainer resumes contained product knowledge as a skill. Continue reading to find out what skills an account manager/trainer needs to be successful in the workplace.

15 account manager/trainer skills for your resume and career

1. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how account managers/trainer use product knowledge:

Trained employees on sales strategies and product knowledge, managing them through the entry-level stages of their careers.
Train and develop entry-level hires to be well versed in the product knowledge and other company systems.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how account managers/trainer use customer service:

Provide general supervision to 20 team members consisting of customer service representatives, trainers and customer service programmers.
Identified technical needs, negotiated billing arrangements and maintained a high level of customer service after placement.

3. Training Programs

Here's how account managers/trainer use training programs:

Designed, developed and implemented sales training programs, hospital latex education seminars and cost management programs.
Ranked in top 10 revenue producers - Developed and delivered training programs that satisfied sales, operations and management needs.

4. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account managers/trainer use account management:

Managed northwest accounts including daily account management duties, business development, and building relationships.
Developed and implemented Account Management procedures to ensure accuracy and consistency in training application.

5. Training Materials

Here's how account managers/trainer use training materials:

Lowered accidents and injuries by developing and implementing English and Spanish training materials to promote safety awareness during facility evacuations.
Designed and developed training materials and classes specifically tailored for individual firm needs, based on previous analysis.

6. Training Sessions

Here's how account managers/trainer use training sessions:

Facilitate training sessions, develop appropriate objectives and ensure achievement.
Instructed and facilitated training sessions to a wide range of experience levels for both the project team and the client team.

7. Sales Presentations

Here's how account managers/trainer use sales presentations:

Cold-called prospects to arrange sales presentations for business printing solutions.
Make group or individual sales presentations to non-subscribers and existing subscribers for upgrades.

8. Customer Accounts

Here's how account managers/trainer use customer accounts:

Maintained customer accounts post install by investigating and resolving complex customer issues.
Analyzed and conducted maintenance of customer accounts.

9. Trade Shows

Here's how account managers/trainer use trade shows:

Coordinated / attended domestic and international trade shows, industry conferences.
Set up product presentations and samples at trade shows.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how account managers/trainer use payroll:

Monitored budgets and payroll records and reviewed financial transactions to ensure expenditures were authorized and budgeted.
Maintained and submitted payroll records and other employee and business information; reviewed client and company reports for accuracy and timeliness.

11. Sales Training

Here's how account managers/trainer use sales training:

Created universally appealing systems for sales training and team management.
Transitioned from sales to Regional Marketing & Training Manager delivering product set and sales training for entire Central Region.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how account managers/trainer use outbound calls:

Averaged 75-100 inbound/outbound calls per day.
Negotiate agreements, customer service, inbound/outbound calls, soft collections, communicating with executive C-level business professionals.

13. Training Courses

Here's how account managers/trainer use training courses:

Scheduled internet and open-enrollment training courses and on-site client specific product training.
Developed and facilitated selling skills training courses for national retail representatives.

14. Client Satisfaction

Here's how account managers/trainer use client satisfaction:

Implemented new insurance agency software systems and product upgrades for existing clients to achieve timely and effective implementation and client satisfaction.
Designed and presented training program for industrial security staff aimed at improving officer performance and client satisfaction.

15. PowerPoint

Here's how account managers/trainer use powerpoint:

Created PowerPoint, Videos, Quizzes, and practical activities to enhance employee productivity.
Provided PowerPoint presentations, sales quotes and contracts for potential and current clients.

What skills help Account Managers/Trainer find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account manager/trainer resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What account manager/trainer skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young account manager/trainers need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for an account manager/trainer stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all account manager/trainers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of account manager/trainer skills to add to your resume

The most important skills for an account manager/trainer resume and required skills for an account manager/trainer to have include:

Product Knowledge
Customer Service
Training Programs
Account Management
Training Materials
Training Sessions
Sales Presentations
Customer Accounts
Trade Shows
Payroll
Sales Training
Outbound Calls
Training Courses
Client Satisfaction
PowerPoint
Business Development

Product Line
HR
Sales Techniques
A/R
Round Interviews
Direct Sales
RAN
Client Accounts
Medicare
Customer Support
Customer Relations
Training Manuals
Training Classes
ROI
POS
Relationship Building

HIPAA
Sales Strategies
Cold Calls
Client Relationships
SQL
QA
Business Trips
Medicaid
Sales Associates
C-Level
Client Issues
Customer Issues
Customer Complaints
Client Retention
Customer Inquiries
Technical Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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