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Become An Account Operations Manager

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Working As An Account Operations Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $117,520

    Average Salary

What Does An Account Operations Manager Do At Xerox

* Manage effective communications, Relationship building, Networking
* Demonstrate ‘thought leadership’ (ability to provide innovative ideas to help clients achieve their business goals)
* Services Delivery Operational Leadership:
* Deliver operational excellence – assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectiveness
* Manage more complex client services contracts and statements of work/service level agreements delivering contracted scope
* Manage cross-organizationally; effective communications (internally & externally)
* Effective, efficient resolution of client problems/issues, leveraging internal/external resources
* Understand & leverage Xerox print technology and solutions
* Achieve Contract Service Level Agreements/Customer Satisfaction:
* Owns delivery of multiple services through operational teams
* Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements
* Focal point for service level agreement management (higher complexity), key performance indicators, reporting, and problem resolution
* Advise client of opportunities to improve the success of their business operations
* Understand client’s industry, business and their critical business drivers
* Provide leadership and support for new deal implementations with implementation partners
* Identify opportunities to improve gross profit through cost management and post-sale revenue growth
* Develop and conduct client business reviews & support overall client communication plan in partnership with sales
* People and Resource Management:
* Talent Management
* Complete/lead all HR activities for teams including recruiting, retention, succession planning, training, performance management, development, compensation/pay, team building, and recognition practices
* Manage talent acquisition per labor cost strategy
* Deploy communications to teams and gather feedback for on-going improvement
* Financial/ Business Growth:
* Accountable for achievement of financial plan
* Manage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve TTR, DSO/cash, and audit requirements (more complex level).
* Generate demand for same account revenue growth & cost management opportunities
* Analyze workflow to ensure efficient and cost effective operations.
* Develop / implement process improvements (more complex level)
* Provide accurate and timely customer billing/inspection
* Maximize account retention
* Meet all monthly reporting requirements and manage internal control processes

What Does An Account Operations Manager Do At CBRE

* Responsible for
* achieving clients’ CMMS high level goals such as:
* o CMMS
* Implementation across the entire portfolio
* o CMMS
* Standardization
* o Effective Equipment
* Life Cycle Management
* o Improved asset
* information and maintenance history
* o Equipment
* reliability improvement
* Manages the CMMS
* to established performance metrics in the area of work order compliance, such
* as response time, completion time, overall completion percentage, etc. in
* accordance with account and/or internal metrics.
* Documents in the
* maintenance work order system and reports to client as appropriate to agreed

What Does An Account Operations Manager Do At USG Corporation

* _
* This position performs the following for all manufacturing locations and warehouse locations (as appropriate):
* Complete all monthly, quarterly and annual accounting entries required to close the books and to complete the individual plant cost books.
* Complete all Oracle Project Accounting activity including project creation, transaction review and correction, reconciliation and reporting.
* Maintain the schedule for and performing all physical inventory reconciliations.
* Handle closing for all warehouse locations which include the reconciliation of inventory to the GL, freight accrual balancing, distribution of product group variances and other necessary GL entries to close the books.
* For approximately 15 locations the team will perform all purchasing and receiving transactions into inventory.
* In addition, all shipping and billing transactions will be performed in a manor to ensure accurate and timely product costs.
* Identify and implement process improvements and automation within the Operations Plant Accounting department’s accounting and finance functions.
* Coordinate with the record to report (R2R) Genpact team regarding all journal entries and account reconciliations to ensure timely and accurate completion of both.
* Meet all service level agreement metrics, participate in team meetings, and will cross train within the Department.
* Perform plant allocation process to include GL allocation, variance allocation and specific cost distributions.
* Prepare accurate and timely journal entries and completes general ledger account analysis while ensuring that all transactions are recorded in compliance with US GAAP.
* Ensure the completeness and accuracy of monthly inputs from all US and Canadian operations (including warehouse locations) to achieve a timely close of the books activity.
* This will require collaboration with associates from other corporate teams and administration personnel from all facilities and warehouse locations.
* Coordinate with the Operations Finance department regarding cost book results and investigation of abnormal cost activity and operating results.
* Prepare account reconciliations and supporting schedules for balance sheet accounts

What Does An Account Operations Manager Do At Sykes

* Manage defined support services including planning, development, implementation, and maintenance for one or more accounts
* Meet or exceed account objectives for revenue and gross profit
* Facilitate effective and appropriate communications between account management team and support services staff within the call center
* Develop and maintain client rapport and ensure client satisfaction as measured by end user satisfaction, client surveys, and other client feedback
* Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans.
* Develop, grow, and maintain employee experience, capability, morale, and job satisfaction
* Maintain a high level of understanding with regard to the client and their industry to assist sales staff in identifying new business opportunities
* Communicate regularly with upper management regarding performance and areas that are out of compliance with contractual agreements
* Define measurement systems to accurately monitor and report performance metrics and client satisfaction to the client, the company, and our employees.
* Assures that contract documentation and information is up to date and files are maintained.
* Provides accurate, timely, and professional written, statistical and verbal reports to management for historical, current status, and forecasting purposes (including, but not limited to, budgets, pricing, revenue, staffing, training, seating, etc.).
* SUPERVISORY RESPONSIBILITIES
* Directly supervises team managers.
* Also may supervise trainers, product knowledge information managers, or other indirect positions that may or may not be considered management.
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
* The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Strong and effective verbal and written communication skills
* Must be a team player and leader
* Successfully manage multiple projects simultaneously
* Excellent interpersonal and organizational skills
* Ability to review, analyze, interpret reports and performance statistics
* Bilingual (spanish speaking) prefered but not required.
* Travel may be required

What Does An Account Operations Manager Do At Heritage Environmental Services, LLC

* Utilize Payables System to enter vendor invoices, review check disbursements, and ensure payment to vendors based on vendor terms.
* Enter payable vendor invoices related to purchase orders & non-purchase orders.
* Review vendor invoices & supporting documentation to assure accuracy of invoice.
* Responsible for understanding how the purchase order system works and the impact it has on the financial statement.
* Additionally responsible for ensuring the field is using the purchase order system.
* Understand how the payable process impacts the financial statement and company performance.
* Work to ensure that sales tax is being properly collected and remitted to the appropriate states.
* Ensure all internal & external questions related to AR/AP are resolved in a timely manner.
* Apply payments from customers and ensure customers' outstanding aging balance is accurate and up to date.
* Works on aging issues >45 for all locations in conjunction with AC's, AR's, and Sales Managers.
* Makes sure all information is being documented in PS.
* This includes written and verbal communications with the customer to help resolve any issue.
* Maintains data and informs Area Manager and/or Senior Management of customers with outstanding invoices >120 days where no progress is being made, and recommends next steps including collection letters, interruption of service , and/or possible legal action.
* May investigate non routine problems with unapplied cash.
* Organizes monthly DSO calls with each location and ensures everyone has current AR metrics and makes them known and visible.
* Works closely with Accounting Manager to improve operational accounting processes and procedures. .
* Review and reconcile balance sheet accounts.
* Works with Accounting Managers and Controller on special financial projects.
* Heritage believes that each employee makes a significant contribution to our success.
* That contribution should not be limited by the assigned responsibilities.
* Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified.
* It is our expectation that each employee will offer his/her services wherever necessary to ensure the success of our endeavors

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How To Become An Account Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Account Operations Manager jobs

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Account Operations Manager Demographics

Gender

  • Male

    55.1%
  • Female

    42.9%
  • Unknown

    2.0%

Ethnicity

  • White

    78.2%
  • Hispanic or Latino

    11.0%
  • Asian

    7.4%
  • Unknown

    2.6%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    49.0%
  • Portuguese

    8.2%
  • French

    8.2%
  • Chinese

    6.1%
  • Mandarin

    6.1%
  • German

    4.1%
  • Carrier

    4.1%
  • Telugu

    2.0%
  • Vietnamese

    2.0%
  • Dutch

    2.0%
  • Japanese

    2.0%
  • Russian

    2.0%
  • Tagalog

    2.0%
  • Thai

    2.0%
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Account Operations Manager

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Account Operations Manager Education

Account Operations Manager

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Real Account Operations Manager Salaries

Job Title Company Location Start Date Salary
Nursery Operations Accountant Driscoll Strawberry Associates, Inc. Watsonville, CA Oct 31, 2016 $89,387
Accountant, Nursery Operations Driscoll Strawberry Associates, Inc. Watsonville, CA Aug 03, 2015 $76,125
Operations Accountant The Perfect Puree of Napa Valley LLC Napa, CA Jun 01, 2010 $75,000
Operations Accountant Conifer Fund Services, LLC San Francisco, CA Dec 12, 2012 $70,000
Operations Accountant Conifer Securities, LLC San Francisco, CA Feb 28, 2011 $70,000
Operations Accountant Conifer Fund Services, LLC San Francisco, CA Jun 01, 2011 $70,000
Account Operations Analytics Manager Supersonicads, Inc. Sunnyvale, CA Dec 13, 2012 $63,000
Investment Operations Accountant The William and Flora Hewlett Foundation Menlo Park, CA Jan 15, 2011 $57,223 -
$64,000
Operational Accountant Northeastern University Boston, MA Feb 01, 2013 $56,001 -
$66,000
Greenhouse Cost Accountant/Operations Manager Shenandoah Growers, Inc. Harrisonburg, VA Sep 23, 2012 $55,000
Accounts and Operations Manager SK Associates Inc. Gray, GA Sep 24, 2013 $52,728
Operations Accountant Infinity Trans (Lax) Inc. Industry, CA Sep 14, 2016 $48,000
Operations Accountant Infinity Trans (Lax) Inc. Industry, CA Sep 16, 2016 $48,000
Operations Accountant Target Media Partners Los Angeles, CA Oct 01, 2011 $47,382
Operations Accountant ABP Acquistion Holdings Corp. Boston, MA Sep 15, 2011 $46,500

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Top Skills for An Account Operations Manager

FinancialStatementsCustomerServiceEnsureCompliancePayrollGeneralLedgerAccountsJournalEntriesA/PAccountReconciliationsExternalAuditorsCustomerSatisfactionAdditionalDailyOperationsBalanceSheetLossFinancialReportsServiceLevelAgreementsProcessImprovementsOperationsAccountantHRKeyPerformanceIndicators

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Top Account Operations Manager Skills

  1. Financial Statements
  2. Customer Service
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Provided financial statements in accordance with the Government Management Reform Act of 1994.
  • Track record of exceptional customer service which led to a pipeline of repeat and referred customers and outstanding client service ratings.
  • Worked with Field Sales managers to resolve problems and to ensure compliance with account directives was maintained at all times.
  • Supervised staff of 18 employees; supervised payroll operations for all local and worldwide NIH Institutions involving over 18,000 employees.
  • Reconciled general ledger accounts for assigned properties.

Top Account Operations Manager Employers

Account Operations Manager Videos

Hotel Operations Manager (Full) - Careers4u.tv

Career Advice on becoming an Operations Manager by Bruce R (Full Version)

Career Advice on becoming an Operations Manager by Andrew L (Full Version)

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