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What is an account operations manager and how to become one
Account operation managers oversee the activities of a company related to customer accounts. They are responsible for building strong relations with key clients, tending to their every need, and making sure they are satisfied with the services the company has to offer.
You will be in charge of hiring and training accounts staff, as well as negotiating contracts and successfully closing profitable deals. You will be expected to find new clients and business opportunities and identify areas of accounts operations that need improvement. Your work will directly influence meeting sales quotas, and management will look to you for reports on the status of accounts.
You will need to be proficient in using customer management software and multitasking to excel in this role. A bachelor's degree in business administration or a similar field is a common requirement, but what you really can't do without is great communication and people skills.
What general advice would you give to an Account Operations Manager?
Jerri Lynn Kyle
Senior Instructor, Internship Coordinator, Missouri State University
2.Start building your professional credibility, both with how you perform your job, and how you interact with your coworkers.
3.Finally, be confident, but at the same time be teachable and coachable. Your degree doesn't make you an expert. Sometimes you realize you don't even know what you don't know, and that's okay. You aren't going to know everything and that's why you need to be coachable.
Avg. Salary $63,892
Avg. Salary $59,228
Growth Rate 6%
Growth Rate 0.3%
American Indian and Alaska Native 0.47%
Asian 6.40%
Black or African American 6.22%
Hispanic or Latino 15.32%
Unknown 4.34%
White 67.24%
Genderfemale 41.77%
male 58.23%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is very high
7.1 - high
Complexity Level is advanced
7 - challenging
Work Life balance is poor
6.4 - fair
Account Operations Manager career paths
Key steps to become an account operations manager
Explore account operations manager education requirements
Start to develop specific account operations manager skills
Skills Percentages Customer Service 20.98% Reconciliations 6.16% Payroll 6.11% Account Management 4.35% Customer Satisfaction 3.96% Complete relevant account operations manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New account operations managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an account operations manager based on U.S. Bureau of Labor Statistics data and data from real account operations manager resumes.Research account operations manager duties and responsibilities
- Manage general inquiries, A/R, A/P, aging reports and a variety of other billing reports.
- Manage and report all company payroll and accounting/bookkeeping with complete bank/check authority.
- Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
- Handle any administrative needs, H/R, A/R, A/P issues.
Prepare your account operations manager resume
When your background is strong enough, you can start writing your account operations manager resume.
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Apply for account operations manager jobs
Now it's time to start searching for an account operations manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Account Operations Manager Job
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Average account operations manager salary
The average Account Operations Manager salary in the United States is $63,892 per year or $31 per hour. Account operations manager salaries range between $42,000 and $96,000 per year.
What Am I Worth?
How do account operations managers rate their job?
Account Operations Manager reviews
I have leadership skills I always hire employees who like to work in a team I like to see sales increase and love to see the best customer service is given
Educating employees and getting everyone on the same mindset about what it takes for a company to succeed.
I love being able to mold my team and the distribution center to the culture of respect and accountability! Having senior and executive leadership support is a huge positive factor in making this happen!!
Long hours and calls outside of regular business hours are the norm!
Updated January 8, 2025
