Account operations manager job description

1.) Check schedule of coils to be run to insure correct coil is on the line.

2.) Receive communication from entry of coil number running and observe for any defects and correct as necessary.

3.) Insure entire exit section is per work instructions.

4.) Monitor coils in line for steering and defects, correct as necessary.

5.) Insure Skin Pass Mill is operating as per work instructions.

6.) Insure all trimming activities are per work instructions and meet quality standards.

7.) Start the coil to the Coiler Reel and insert Interleaving Paper as per work instructions.

8.) Ensure that the proper paper is staged and ready for the coil schedule.

9.) Contact Waste Water Treatment Plant Operator as necessary.

10.) Properly identify coils exiting the unit as per work instructions.

11.) Follow all prescribed safety rules.

12.) Housekeeping/maintenance work as assigned.

13.) Any other jobs as assigned.

SUPPLEMENTAL JOB FUNCTIONS:

1.) Other duties as assigned.

2.) Participation in continuous improvement programs

QUALIFICATIONS

MINIMUM EDUCATION, SKILLS AND EXPERIENCE:

Minimum of a High School Degree or Equivalent (GED)

PHYSICAL ABILITIES REQUIRED:

1.) Mobility: Stand (stationary) - 15%, stand/walk - 45%, walking - 15%, sitting - 25%.

2.) Strength and Agility: Lifting - occ. 75, carrying - occ. 150 ft., push/pull - occ. 75, climbing - occ., balancing - occ., bending - occ., stooping - occ., crouching - occ., kneeling - occ., crawling - occ., running - occ., twisting - occ., turning - occ.

3.) Dexterity: Grasping (firm/strong), finger dexterity/handling,

HEALTH AND SAFETY

1.) Work in compliance with the Occupational Health and Safety Act and regulations.

2.) Follow Company safety rules.

3.) Report the absence of or defect in any protective equipment or clothing to the Supervisor or Manager immediately.

4.) Use or wear the equipment, protective devices or clothing that is required to be used or worn:

Safety shoes

Safety glasses

Hearing protection

5.) Report to the Safety Coordinator, Group Lead or Supervisor any contravention of the Occupational Health and Safety Act and Regulations or Company policy.

6.) Must follow all Lock out Tag out (LOTO) guidelines for designated machines.

7.) Maintain a clean and safe work area.

WORK ENVIRONMENT:

1.) Work in compliance with the Occupational Health and Safety Act and regulations.

2.) Clean, well ventilated and safe work areas.

Enphase Energy is the fastest growing inverter company in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart and safe - increasing the energy harvest of solar panels by up to 25 percent. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.

As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, and manufacture next generation solar technologies. Our work environment is fast-paced, fun, and full of exciting new projects.

The Operations Account Manager serves as a primary business contact for transactional customer efficiency ensuring smooth operational customer interface on designated accounts. The OAM (Operations Account Manager) co-owns client satisfaction with the sales DAM (Distribution Account Manager) and is measured primarily on expedient closure to customer issues and client satisfaction scoring.

The Enphase Energy OAM provides excellent customer service to accounts, representing client needs, advocating organizational responsiveness and quality of service. In addition, the OAM builds a strong working rapport with clients to encourage new and repeat business opportunities.
Responsibilities include but may not be limited to:
This position is responsible for key client communications, issue resolution, and compliance to our client service level agreements across product, credit and service delivery:
Familiar with EDI order processing. Familiar with Oracle Manual order processing. Familiar with Robot Process Automation order processing. Reviews exception requests to product, credit, and service delivery (including variations to ship instructions, changes to reservations, expedited requirements, etc.). Ensures quality standards and client expectations are met and or exceeded. Monitors minimum order quantities, minimum order size, lead time forecasting and PO provision, and validation of any special requested T&C's terms and conditions. Monitors order statuses from arrival through booking and works to eliminate Entered Not Booked orders. Adheres to order documentation policies, maintains all required records, and keeps trackers updated. Interfaces between customer and Shipping and Logistics for tracking, miss-deliveries, short deliveries, etc. Helps process, monitor, and control shipping windows, allocation assignments, pull ins/push outs. Ensures client issues are dealt with professionally and expediently, informing the Distribution Account Manager and/or Director of Sales Ops as needed. Assists with closure of contracts and T&C agreements for new and existing clients. (To limit any hold-up in shipping). Approves Change Orders and invoices in accordance with reservation and logistics standard rule sets. May assist with payment collections when customer order ‘hold' status is dependent on receipt of payment. May work across international boundaries with offshore liaisons for accounts that overlap territories. Work within the constructs of key sales processes and procedures, including reporting and program compliance and tracking, tracking of key customer inputs required for supply chain management including forecasts for SFDC (Sales Force.Com), and customer POS (Point of Sales) and inventory reporting, and looks to ensure adequacy of product replenishment is achieved. Act as customer advocate and voice of customer to represent the client's interests across Enphase. Assist or lead new customer onboarding. Provides regular two-way communication between the client and internal sales operations. management, to provide strong team representation and set proper client expectations. Acts as SME (subject matter expert), that can efficiently respond to and expedite issue resolution on multiple/varying fronts. Provide regular input on all account activity and weekly status and call reports Act as an important link between the company and its clients Strive to understand your client's goals, and then help them produce effective
campaigns. They are responsible for selling to either a predetermined list of accounts or building an
account deck by prospecting. Position will be a Business to Business (B2B) position

Experience and Skills: (Minimum qualifications required for the job)
Three plus years of call center experience, preferred. Proven Account Management skills required to create, maintain, and enhance customer relationships 2-3+ years' experience including 1-2 years of Account/project management experience Extremely detail oriented Technical competence (understand software, hardware, networks, etc.) Motivated, goal oriented, persistent, and a skilled negotiator High level of initiative and works well in a team environment Experience with CRM - SFDC (Sales Force.Com) a plus Excellent written and oral communication skills Handles stressful situations and deadline pressures well Plans and carries out responsibilities with minimal direction
Education:

Bachelor's degree required


Benefits:
Medical, Dental and Vision Care Health Savings Account (HSA) Flexible Spending Accounts (FSA) Paid Vacation Paid Sick Time Tuition Reimbursement 10 Paid Holidays 401(k) Retirement Savings Plan Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD) Life and Accidental Death and Dismemberment Benefits (AD&D) Voluntary (Optional) Life Insurance Pet Insurance Employee Assistance Program (EAP)

1. Minimum of a Bachelor Degree in Accounting or Finance
2. Two (2) or more years of experience in budgeting, financial statement analysis, and executive reporting
3. Two (2) or more years of construction related work experience
4. Two (2) or more years of experience using SAP or similar ERP
5. High level of proficiency operating MS Excel, MS Outlook, MS Word, MS Access and MS PowerPoint
6. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry. Full understanding of Construction Math concepts
7. Be able to communicate effectively in English via verbal and written communications
8. Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature.
9. Manual dexterity sufficient to reach/handle items and work with the fingers

The Statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Webber, LLC provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender, national origin, age, disability, or status as a Vietnam Era or special disabled veteran in accordance with applicable federal and state laws. Webber, LLC complies with applicable local, state and federal laws governing nondiscrimination in employment at each location the Company operates. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, leaves of absence, compensation, and training

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