Account operations manager resume examples from 2025

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Updated March 26, 2025

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Account operations manager resume

Louis Adams

(440) 555-3706 | ladams@example.com

Grand Prairie, TX | 2182 E. Park St. - 86566

Work experience

2012 - Present
Account Operations Manager, Office Depot - Grand Prairie, TX
- Provided stellar daily account management and asset management of all HP devices installed at all customer locations.
- Work closely with human resources on all personnel issues, requirements, and labor needs.
- Analyzed customer data to drive plan upgrades and contract renewals and referral cold calling for revenue growth.
2011 - 2012
Accounts Payable Manager, Batteries Plus Bulbs - Dallas, TX
- Manage staff of 10 to ensure accurate and timely payment of expenses, Issue 1099s and meet IRS W-9 compliance.
- Managed all phases of accounts payable including processing invoices for inventory, operating expenses, customer refunds and travel expenses.
- Processed vendor invoices for payment on-line which improved efficiency and exceeded expectations for Detroit Diesel.
- Provided business requirements to facilitate Genpact accessing 5 separate Walgreens ERP systems utilizing Citrix.
- Administered Department's Self Audit Worked with Minority Vendors toward Certification Created Purchase Orders Knowledgeable on all Federated Expense & ACH systems
- Developed the electronic scanning for all functions of AP and electronic up load of multi-line vendor invoices.
2010 - 2011
Charge Bookkeeper, Batteries Plus Bulbs - Dallas, TX
- Handled daily A/P, A/R, Collection, and Payroll for a small skin care company.
- Calculated and managed quarterly use taxes, weekly payroll, and the submission of state & federal payroll taxes.
- Filled HR job when store was between managers.
- Calculated payroll checks and tax deposits.
- Researched, reviewed and verified financial records.
2009 - 2010
Accounts Receivable Clerk, Robert Half International - Dallas, TX
- Audited all customer accounts re-classes submitted to AR for accuracy prior to posting.
- Cash Application Issue Credits Account Research Setup new accounts Data Entry
- Revised purchase orders (price change, ETA, new product ID s, etc).
- Assembled bank deposits and ordered office supplies.

Skills

Direct Supervision
Assist Account
Bookkeeping Functions
Business Development
Word Processing
AIA
W-2
Credit Memos
Purchase Orders
Account Management

Education

Bachelor's Degree, Business (2006 - 2009)
Northeastern University
Boston,

Account operations manager resume

Brenda Carpenter

(700) 555-7662 | bcarpenter@example.com

Atlanta, GA | 38440 S. Oak St. - 40491

Work experience

2019 - Present
Account Operations Manager, The Home Depot - Atlanta, GA
- Provided comprehensive support in all areas of store management.
- Documented process and procedures, evaluated systems, and implemented management operating system (MOS).
- Supported implementation and monitoring of pilot programs and new store initiatives.
- Stocked merchandise for customer availability using a forklift efficiently and according to proper procedures.
2018 - 2019
Accountant And Office Manager, Liberty Tax - Virginia Beach, VA
- Provided consultation on Profit/Loss Statement and Balance Sheet.
- Conducted Training of Tax Preparers to prepare them for handling software, office procedures and clients.
- Screened incoming calls and prioritized emails, prepared meeting materials, conducted ad-hoc internet research.
2014 - 2018
Cost Accountant, Robert Half International - New York, NY
- Reconcile cash and balance sheet accounts on a monthly basis.
- Maintained monthly financial data entry and provided current financial statements.
- Worked on assignments for small business clients, organizing and correcting bookkeeping accounts and bringing records up-to-date using QuickBooks and Excel.
- Process payroll for each tech weekly.
2010 - 2013
Credit Analyst, OnDeck - College Park, MD
- Analyze credit data and financial statements of small businesses requesting funding of $25,000 to $500,000.
- Monitored loan applications contained in departmental workflow.
- Monitored loan portfolio performance through quarterly reports, including covenant testing and financial performance analysis.
- Use credit data and financial statements to determine the degree of risk involved in extending credit or lending money.

Skills

Oversight
Annual Budget
Comp
Annual Reviews
Variance Analysis
Inventory Transactions
Financial Institutions
Special Projects
PPV
SQL

Education

Master's Degree, Accounting (2013 - 2014)
Strayer University
Washington,
Bachelor's Degree, Accounting (2007 - 2010)
University of Maryland - College Park
College Park,

Account operations manager resume

Melissa Coleman

(380) 555-7466 | mcoleman@example.com

New York, NY | 88066 S. Evergreen St. - 15000

Work experience

2011 - Present
Account Operations Manager, Bed Bath & Beyond - New York, NY
- Provide leadership for over 20 direct report managers that include 10 Operations Managers and 10 HR Managers.
- Executed POS and product training for all employees.
- Mentored 40 Customer Service Managers, 15 Department Managers, and 25+ Sales Floor Associates through training.
- Prepared and reviewed monthly balance sheet account reconciliations which contributed to the accuracy and reliability of the company's financial statements.
- Partnered with store management on the development of key customer accounts and attainment of incremental sales goals.
2007 - 2011
Senior Staff Accountant, American International Group - New York, NY
- Assisted in the preparation of financial information packages that are relied upon company wide in order to complete GAAP-based financial statements.
- Reconcile all wires transactions and all PAC's and EFT'S.
- Prepared and analyzed Quarterly and Annual Statutory Financial Statements (Yellow Books) for Property & Casualty Insurance Companies.
- Comply with requests and requirements of the SOX (Sarbane-Oaxley) team, and the internal and external auditors.
2002 - 2007
Finance Analyst, Primerica - New York, NY
- Recruited qualified candidates for team building to increase the outreach to middle income families.
- Supported all aspects of contracts and provide accurate and timely information to all internal and external customers.
- Conduct financial management analyses related to USMC IT environment.
- Implemented and wrote accounting procedures manual for the organization's new financial system.
2001 - 2002
Credit Analyst, Citi - New York, NY
- Have working knowledge of report-writing and output listings using ODS formats; graphs and graphics using SAS|GRAPH functionality.
- Demonstrated ability in performing credit administration.
- Supported strategy of CRE business by providing analytics and recommendations to senior management for portfolio divestiture and risk management.

Skills

Company Policies
Data Integrity
Payroll
Direct Supervision
New Customers
Financial Statements
Credit References
Staff Members
Quickbooks
High NET

Education

Bachelor's Degree, Accounting (1998 - 2001)
Baruch College of the City University of New York
New York,

Account operations manager resume

Donald Boyd

(790) 555-4458 | dboyd@example.com

Arlington, VA | 90342 S. Maple Ln. - 11315

Work experience

2019 - Present
Account Operations Manager, FedEx - Arlington, VA
- Managed day to day operations at the Richmond Airport with primary oversight of heavy trucking, supporting aircraft and ground operations.
- Managed 11 direct report operation managers, 120 delivery /pickup drivers with over $10,000,000 annual labor budget.
- Provided feedback on and assess the performance of direct reports.
- Assisted Foreman on site with safety issues and procedures.
2018 - 2019
Client Services Manager, AT&T - Arlington, VA
- Prepare and initiate meetings with the client focused on project and account management.
- Supported Healthcare Provider Client growth of 25% per year, and 35%($7M/Yr) in 2012.
- Developed procedures to track seats for an internal Business Direction Seminar, improving efficiency by 50%.
- Developed standards and procedures for project implementation.
- Guided Signature Client Director in development of Client Business Plan in support of UTC business objectives.
2011 - 2018
Customer Service Supervisor, United Parcel Service - Arlington, VA
- Conduct freight operations and safety training to meet company policies and federal regulations.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Tracked daily activities to ensure that productivity being achieved daily.
2009 - 2011
Logistics Coordinator, CACI International - Arlington, VA
- Reviewed, adapted and interpreted new and revised regulations and directives from local standard operating procedures governing relief from property loss.
- Provide regular reporting to senior management on logistics issues.
- Leveraged extensive transportation / logistics expertise to lead and mentor senior managers and team members during critical phases of exercises.
- Provided Statement of Work/SDLR logistics, and tested of soldier new equipment product reviews.

Skills

Appropriate Changes
Performance Data
Logistics
Project Management
New Procedures
Purchase Orders
Company Policies
Company Standards
Fedex
Stock Items

Education

Bachelor's Degree, Business (2001 - 2004)
Colorado Technical University
Colorado Springs,

Account operations manager resume

Marilyn Perez

(890) 555-4387 | mperez@example.com

Chicago, IL | 28753 N. Second Ave. - 88903

Work experience

2016 - Present
Account Operations Manager, Aramark - Chicago, IL
- Provided Construction Management oversight of all Capital projects exceeding $5 million.
- Participate in special projects by supporting management and the project team in various roles.
- Manage for daily operational procedures as well as special event planning for several locations.
- Partnered with Chief Operating Officer, President, Finance, Human Resources, Marketing, Sales, Retention and Compliance teams.
- Focused on new Catia V5, CAM, and CAE business development.
- Support and Implement the Cloud Operation Service Delivery model processes, tools & procedures.
2013 - 2016
Senior Staff Accountant, Robert Half International - Chicago, IL
- Initiated online payroll reporting through Paychex.
- Interviewed staff and management on current Accounting and Customer Service procedures.
- Developed and updated accounting procedures to capture cost data for a wireless service provider.
- Full Charge Bookkeeper- Responsible for preparing financial statements for multiple hotels including making journal entries and account analysis.
- Managed the general ledger, expense allocations, payroll and grant accounting.
- Prepare monthly, quarterly, and annual balance sheet variance and variance-to-budget reports for internal and external review.
2010 - 2013
Accounts Payable Clerk, Nordstrom - Houston, TX
- Provided excellent customer service to all customers.
- Prepared daily bank deposits and ordered currency from the bank.
- Ensured adherence to all production accounting policies and procedures.
- Verified payment accounts, entered information into systems to ensure timely payments to vendors.
2007 - 2010
Sales Clerk, Nordstrom - Houston, TX
- Provided honest feedback to customers and offered product knowledge and expertise.
- Started in Men's Furnishings and was responsible for customer service, accountability for revenue growth and stock of goods.
- Established superior customer service relationships with Nordstrom's clients.
- Stock back room and do inventory and help make sales
- Retail sales (shoes, clothing & accessories.)

Skills

Sales Floor
Customer Service
Financial Statements
Financial Transactions
High Volume
Cost Centers
Insurance Companies
Product Knowledge
Clean Store
Front Office

Education

Bachelor's Degree, Accounting (2004 - 2007)
University of Houston
Houston,

How to write an account operations manager resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in account operations manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the account operations manager position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical account operations manager skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some account operations manager interviews.

Here are example skills to include in your “Area of Expertise” on an account operations manager resume:

Customer Service
Reconciliations
Payroll
Account Management
Customer Satisfaction
Journal Entries
Project Management
Financial Analysis
Performance Management
PowerPoint

Account Operations
Process Improvement
Direct Reports
Balance Sheet
General Ledger Accounts
CPA
Customer Relations
Financial Reports
GAAP
External Auditors

Internal Controls
Work Scheduling
Financial Data
Client Satisfaction
Inventory Control
A/P
Client Relations
Fixed Assets
SOX
Variance Analysis

Zippia’s AI can customize your resume for you.

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write account operations manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are effective examples from account operations manager resumes:

Work history example #1

Marketing Associate

The Madison Square Garden Company

Utilized DELPHI and Opera to log all communication and traces for current and newly signed contracts.
Communicated with Sysco buyers weekly to secure proper inventory levels.
Analyzed franchise promotional marketing materials for ROI and profitability.
Installed and supported Windows 2003 and 2008 Servers.
Developed materials for sales blitz and updated website content on brand website and Facebook.

Work history example #2

Sales And Operations Manager

Sprint

Discovered mobile solutions for small & medium businesses - including phones, tablets, wireless internet,fleet and asset tracking.
Co-designed and managed DellHost's first CRM (customer relationship management) tool and other ongoing training programs.
Created the enterprise returns process for sales demo equipment.
Re-negotiated Supplier, Transportation, and Logistics Services contracts to deliver cost reduction of 15%.
Led projects from initiation through completion, proving new solutions and assisting to bring in millions of dollars in new revenue.

Work history example #3

Accounts Payable Clerk

Morgan Stanley

Enforced SOX compliance regulations while auditing and coding employee invoices and expense reimbursement reports
Researched employee information using PeopleSoft system.
Prepared individual income tax returns and performed bookkeeping.
Led project to transition vendors from check payments to ACH, while also introducing vendors to new SUA payment method.
Processed all debits and credits received each night from 585 bank branches.

Work history example #4

Marketing Representative

Avnet

Updated all customer opportunities in CRM and salesforce.com, tracking design wins on a quarterly basis.
Coordinated quotes and negotiated pricing with product managers and manufacture representatives.
Dedicated account representative to a leading OEM in the cable/telecommunications industry.
Served as System Administrator and Manager for the firm s three websites, all social media accounts, and Salesforce account.
Maintained ZoomInfo Community group on LinkedIn and engaged users with tips, answers to questions and best practices.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from account operations manager resumes:

Bachelor's Degree in business

Northeastern University, Boston, MA

2006 - 2009

Master's Degree in accounting

Strayer University, Washington, DC

2013 - 2014

Highlight your account operations manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your account operations manager resume:

Certified Public Accountant (CPA)
Certified Management Accountant (CMA)

Updated March 26, 2025

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