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Account operations manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Giuliana Andreopoulos,

Jerri Lynn Kyle

Account operations manager example skills

Below we've compiled a list of the most critical account operations manager skills. We ranked the top skills for account operations managers based on the percentage of resumes they appeared on. For example, 21.0% of account operations manager resumes contained customer service as a skill. Continue reading to find out what skills an account operations manager needs to be successful in the workplace.

15 account operations manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how account operations managers use customer service:

Planned and executed document imaging project for entire customer base totaling 60,000 accounts resulting in improved data organization and customer service.
Assured all related support activities are delivered in a manner consistent with business unit customer service and expense management focus.

2. Reconciliations

Here's how account operations managers use reconciliations:

Performed and verified cash and asset reconciliations in accordance with department policies and procedures for average five Institutional funds monthly.
Prepared account reconciliations, investigated differences and conducted expense analysis and maintained the company's fixed assets system.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how account operations managers use payroll:

Ensured accuracy of employee payroll and delivered appropriate commission checks as necessitated.
Managed and reported all company payroll and accounting/bookkeeping with complete bank/check authority.

4. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account operations managers use account management:

Define and manage service model differentiation strategy and deployment to enhance supply chain excellence and cross functional account management processes and capabilities
Developed compensation and incentive plans for Account Management Teams including job analysis, salary administration, annual merit increases and bonuses.

5. Customer Satisfaction

Here's how account operations managers use customer satisfaction:

Partnered with customer, field service engineers and various internal organizations to improve customer satisfaction scores for Washington and Virginia District.
Instituted new survey program that enhanced promotions and customer satisfaction levels by elevating store awareness of events and improving inventory tracking.

6. Journal Entries

Journal entries can be defined as an act of keeping or making records of any transactions either economic or non-economic. The journal entries are made in the accounting systems of an organization. The entries are filled with two main fields; debit and credit. The debit and credit must be equal at the end of a journal entry else it is not considered correct. The journal entries also keep the date of transactions and the names of the accounts that were affected by the transactions.

Here's how account operations managers use journal entries:

Enhanced food and beverage allocations resulting in quicker processing and improved accuracy of journal entries by charging proper general ledger accounts.
Perform complex general accounting functions, including preparation of journal entries and account analysis.

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7. Project Management

Here's how account operations managers use project management:

Provided project management and planning for existing and potential clients Active Directory designs.
Project management duties, including budget/cost forecasting and quality control inspections.

8. Financial Analysis

Here's how account operations managers use financial analysis:

Prepared financial analysis reports on status of trust-fund balances to ensure that disbursements complied with expenditure authority limitations.
Provided account reconciliation, general ledger, financial analysis, budgeting, forecast and cost analysis functions.

9. Performance Management

Here's how account operations managers use performance management:

Delivered Human Resource Management Process, Employee Motivation and Satisfaction, People Development and Performance Management for direct reports.
Initiated productivity cost and performance management programs to dramatically improve bottom line profit, and exceed client/corporate expectations.

10. PowerPoint

Here's how account operations managers use powerpoint:

Used Microsoft Office, MIP accounting software, Outlook, C-Vent, and PowerPoint.
Advanced experience with Microsoft programs like Excel and PowerPoint

11. Account Operations

Here's how account operations managers use account operations:

Account Operations Manager Responsible for managing operational relationships with a wide variety of large to mid-sized financial institutions.
Managed the performance of account operations managers.

12. Process Improvement

Here's how account operations managers use process improvement:

Reviewed customer contracts to identify and implemented process improvements to ensure operational teams and business units were meeting customer requirements.
Recognized for managing RCI project and successful implementation of all process improvement objectives for exclusive payment customer.

13. Direct Reports

Here's how account operations managers use direct reports:

Documented procedures for pickup booking, pickup & delivery consolidations and generating required Home Direct reports.
Provide administrative supervision and direct daily activity of seven direct reports.

14. Balance Sheet

Here's how account operations managers use balance sheet:

Performed monthly reconciliation of balance sheet and income statement accounts * Compiled various statistical data for external reporting purposes.
Summarized current and projected company financial position by reconciling balance sheet and profit and loss statements.

15. General Ledger Accounts

A general ledger account is a practice to keep a record of a company's total financial accounts. The accounts included in a general ledger lists the assets, liabilities, owners' equity, expenses, and income or revenue. It forms the basis of reporting a business's financial statements.

Here's how account operations managers use general ledger accounts:

Collaborated with various internal/external departments to solve discrepancies within general ledger accounts.
Reconciled inter-company billings and general ledger accounts between IBM and affiliate companies

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What skills help Account Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account operations manager resumes?

Giuliana Andreopoulos

Professor of Economics, William Paterson University

I do not think that the pandemic has been and will be able to reverse the importance of certain skills on students` resumes. There is no doubt in my mind that communication, team working, problem solving, leadership, still come at the top of the list for business students. However, the pandemic has added new skills: ability to work remotely, manage crisis, and deal with data. We hope that Business Colleges and Schools will take into consideration these new developments when they plan new courses, programs, or certificates.

What account operations manager skills would you recommend for someone trying to advance their career?

Jerri Lynn Kyle

Senior Instructor, Internship Coordinator, Missouri State University

Whatever your career goals are, stay informed! Keep up to date with what's going on in the world, and what's happening in your field. A lot can happen in 24 hours, so imagine what happens in a year. Just because a student takes a year off, doesn't mean learning has to stop. I recommend volunteering or interning to gain experience in your field and stay up to date on trends. It's important to remember that a gap year refers to a gap in time, not a gap in learning or productivity. Continue to live for your purpose!

What technical skills for an account operations manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all account operations managers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of account operations manager skills to add to your resume

The most important skills for an account operations manager resume and required skills for an account operations manager to have include:

Customer Service
Reconciliations
Payroll
Account Management
Customer Satisfaction
Journal Entries
Project Management
Financial Analysis
Performance Management
PowerPoint
Account Operations
Process Improvement
Direct Reports
Balance Sheet
General Ledger Accounts
CPA

Customer Relations
Financial Reports
GAAP
External Auditors
Internal Controls
Work Scheduling
Financial Data
Client Satisfaction
Inventory Control
A/P
Client Relations
Fixed Assets
SOX
Variance Analysis
Client Accounts
Customer Accounts

ACH
Human Resources
QuickBooks
Business Operations
Business Development
Performance Reviews
Bank Accounts
Client Expectations
Inventory Management
Financial Transactions
SLA
Revenue Growth
Gross Profit
Data Analysis
Develop Corrective Action

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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