What Does an Account Operations Manager Do?

An account operations manager is responsible for handling project operations for client accounts and ensuring that the team meets the account requirements and specifications. Account operations managers handle budgeting and resource allocation to support business functions and maintain the highest client satisfaction. They also identify business opportunities for additional services to discuss with clients that would generate more revenues and profits for the business. An account operations manager determines training and activities to support staff in maximizing productivity and efficiency.

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Account Operations Manager Responsibilities

Here are examples of responsibilities from real account operations manager resumes representing typical tasks they are likely to perform in their roles.

Manage general inquiries, A/R, A/P, aging reports and a variety of other billing reports.
Manage and report all company payroll and accounting/bookkeeping with complete bank/check authority.
Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
Handle any administrative needs, H/R, A/R, A/P issues.
Maintain KPI's at high standards.
Labor balancing, cell formation, KPI development.
Work closely with outside CPA in the preparation and analyses of income, state, and federal taxes.
Create and verify all pertinent financial statements for business loans and work with outside CPA firms for yearly audits.
Analyze business and accounting processes for control refinements as products, processes, GAAP, regulatory reporting requirements change.
Ensure accuracy of employee payroll and deliver appropriate commission checks as necessitated.
Identify and implement pronouncements to ensure benefit plans comply with GAAP reporting requirements.
Develop innovative PowerPoint presentations used by organization officials in order to present strategies for generating resources and/or revenues for the company.
Review all accounts payable invoices for accuracy in coding, tax accruals, signature approvals and appropriate back up documentation.
Maintain daily close list to ensure all journal entries, accruals, and tasks are complete to ensure clean financial statements.
Prepare ROI projections to evaluate new products and viability of existing publications.

Account Operations Manager Job Description

Perhaps the hardest question to answer when deciding on a career as an account operations manager is "should I become an account operations manager?" You might find this info to be helpful. When compared to other jobs, account operations manager careers are projected to have a growth rate described as "as fast as average" at 6% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a account operations manager by 2028 is 150,600.

Account operations managers average about $30.72 an hour, which makes the account operations manager annual salary $63,892. Additionally, account operations managers are known to earn anywhere from $42,000 to $96,000 a year. This means that the top-earning account operations managers make $55,000 more than the lowest earning ones.

It's hard work to become an account operations manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a general manager of operations, assistant manager of operations, assistant account manager, and customer service/operations manager.

Learn More About Account Operations Manager Job Descriptions

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5 Account Operations Manager Resume Examples

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Melissa Coleman Account Operations Manager Contact Information New York, NY (380) 555-7466 mcoleman@example.com Skills Company Policies Data Integrity Payroll Direct Supervision New Customers Financial Statements Credit References Staff Members Quickbooks High NET Employment History Account Operations Manager 2011 - Present Bed Bath & Beyond New York, NY Provide leadership for over 20 direct report managers that include 10 Operations Managers and 10 HR Managers. Executed POS and product training for all employees. Mentored 40 Customer Service Managers, 15 Department Managers, and 25+ Sales Floor Associates through training. Prepared and reviewed monthly balance sheet account reconciliations which contributed to the accuracy and reliability of the company's financial statements. Partnered with store management on the development of key customer accounts and attainment of incremental sales goals. Senior Staff Accountant 2007 - 2011 American International Group New York, NY Assisted in the preparation of financial information packages that are relied upon company wide in order to complete GAAP-based financial statements. Reconcile all wires transactions and all PAC's and EFT'S. Prepared and analyzed Quarterly and Annual Statutory Financial Statements (Yellow Books) for Property & Casualty Insurance Companies. Comply with requests and requirements of the SOX (Sarbane-Oaxley) team, and the internal and external auditors. Finance Analyst 2002 - 2007 Primerica New York, NY Recruited qualified candidates for team building to increase the outreach to middle income families. Supported all aspects of contracts and provide accurate and timely information to all internal and external customers. Conduct financial management analyses related to USMC IT environment. Implemented and wrote accounting procedures manual for the organization's new financial system. Credit Analyst 2001 - 2002 Citi New York, NY Have working knowledge of report-writing and output listings using ODS formats; graphs and graphics using SAS\|GRAPH functionality. Demonstrated ability in performing credit administration. Supported strategy of CRE business by providing analytics and recommendations to senior management for portfolio divestiture and risk management. Education Bachelor's Degree Accounting 1998 - 2001 Baruch College of the City University of New York New York, NY


Louis Adams Account Operations Manager Contact Info Grand Prairie, TX (440) 555-3706 ladams@example.com Skills Direct SupervisionAssist AccountBookkeeping FunctionsBusiness DevelopmentWord ProcessingAIAW-2Credit MemosPurchase OrdersAccount Management Employment History Account Operations Manager 2012 - Present Office Depot Grand Prairie, TX Provided stellar daily account management and asset management of all HP devices installed at all customer locations. Work closely with human resources on all personnel issues, requirements, and labor needs. Analyzed customer data to drive plan upgrades and contract renewals and referral cold calling for revenue growth. Accounts Payable Manager 2011 - 2012 Batteries Plus Bulbs Dallas, TX Manage staff of 10 to ensure accurate and timely payment of expenses, Issue 1099s and meet IRS W-9 compliance. Managed all phases of accounts payable including processing invoices for inventory, operating expenses, customer refunds and travel expenses. Processed vendor invoices for payment on-line which improved efficiency and exceeded expectations for Detroit Diesel. Provided business requirements to facilitate Genpact accessing 5 separate Walgreens ERP systems utilizing Citrix. Administered Department's Self Audit Worked with Minority Vendors toward Certification Created Purchase Orders Knowledgeable on all Federated Expense & ACH systems Developed the electronic scanning for all functions of AP and electronic up load of multi-line vendor invoices. Charge Bookkeeper 2010 - 2011 Batteries Plus Bulbs Dallas, TX Handled daily A/P, A/R, Collection, and Payroll for a small skin care company. Calculated and managed quarterly use taxes, weekly payroll, and the submission of state & federal payroll taxes. Filled HR job when store was between managers. Calculated payroll checks and tax deposits. Researched, reviewed and verified financial records. Accounts Receivable Clerk 2009 - 2010 Robert Half International Dallas, TX Audited all customer accounts re-classes submitted to AR for accuracy prior to posting. Cash Application Issue Credits Account Research Setup new accounts Data Entry Revised purchase orders (price change, ETA, new product ID s, etc). Assembled bank deposits and ordered office supplies. Education Bachelor's Degree Business 2006 - 2009 Northeastern University Boston, MA


Louis Adams Account Operations Manager Grand Prairie, TX (440) 555-3706 ladams@example.com Experience Account Operations Manager2012 - Present Office Depot•Grand Prairie, TX Provided stellar daily account management and asset management of all HP devices installed at all customer locations. Work closely with human resources on all personnel issues, requirements, and labor needs. Analyzed customer data to drive plan upgrades and contract renewals and referral cold calling for revenue growth. Accounts Payable Manager2011 - 2012 Batteries Plus Bulbs•Dallas, TX Manage staff of 10 to ensure accurate and timely payment of expenses, Issue 1099s and meet IRS W-9 compliance. Managed all phases of accounts payable including processing invoices for inventory, operating expenses, customer refunds and travel expenses. Processed vendor invoices for payment on-line which improved efficiency and exceeded expectations for Detroit Diesel. Provided business requirements to facilitate Genpact accessing 5 separate Walgreens ERP systems utilizing Citrix. Administered Department's Self Audit Worked with Minority Vendors toward Certification Created Purchase Orders Knowledgeable on all Federated Expense & ACH systems Developed the electronic scanning for all functions of AP and electronic up load of multi-line vendor invoices. Charge Bookkeeper2010 - 2011 Batteries Plus Bulbs•Dallas, TX Handled daily A/P, A/R, Collection, and Payroll for a small skin care company. Calculated and managed quarterly use taxes, weekly payroll, and the submission of state & federal payroll taxes. Filled HR job when store was between managers. Calculated payroll checks and tax deposits. Researched, reviewed and verified financial records. Accounts Receivable Clerk2009 - 2010 Robert Half International•Dallas, TX Audited all customer accounts re-classes submitted to AR for accuracy prior to posting. Cash Application Issue Credits Account Research Setup new accounts Data Entry Revised purchase orders (price change, ETA, new product ID s, etc). Assembled bank deposits and ordered office supplies. Skills Direct SupervisionAssist AccountBookkeeping FunctionsBusiness DevelopmentWord ProcessingAIAW-2Credit MemosPurchase OrdersAccount Management Education Bachelor's Degree Business2006 - 2009 Northeastern University•Boston, MA

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Account Operations Manager Skills and Personality Traits

We calculated that 21% of Account Operations Managers are proficient in Customer Service, Reconciliations, and Payroll. They’re also known for soft skills such as Leadership skills, Management skills, and Problem-solving skills.

We break down the percentage of Account Operations Managers that have these skills listed on their resume here:

Customer Service, 21%
Planned and executed document imaging project for entire customer base totaling 60,000 accounts resulting in improved data organization and customer service.
Reconciliations, 6%
Performed and verified cash and asset reconciliations in accordance with department policies and procedures for average five Institutional funds monthly.
Payroll, 6%
Ensured accuracy of employee payroll and delivered appropriate commission checks as necessitated.
Account Management, 4%
Define and manage service model differentiation strategy and deployment to enhance supply chain excellence and cross functional account management processes and capabilities
Customer Satisfaction, 4%
Partnered with customer, field service engineers and various internal organizations to improve customer satisfaction scores for Washington and Virginia District.
Journal Entries, 4%
Enhanced food and beverage allocations resulting in quicker processing and improved accuracy of journal entries by charging proper general ledger accounts.

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Some of the skills we found on account operations manager resumes included "customer service," "reconciliations," and "payroll." We have detailed the most important account operations manager responsibilities below.

The most important skills for an account operations manager to have in this position are leadership skills. In this excerpt that we gathered from a account operations manager resume, you'll understand why: "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." According to resumes we found, leadership skills can be used by a account operations manager in order to "provided leadership in a customer service intensive, high traffic and quality intensive environment. "

While it may not be the most important skill, we found that many account operations manager duties rely on management skills. This example from a account operations manager explains why: "top executives must shape and direct the operations of an organization." This resume example is just one of many ways account operations managers are able to utilize management skills: "developed detail and summary financial reports for management to report monthly financial performance. "

Account operations managers are also known for problem-solving skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a account operations manager resume: "top executives need to identify and resolve issues within an organization" We also found this resume example that details how this skill is put to the test: "researched, reconciled and prepared month-end/year-end financial reports for the check resolution department. "

A thorough review of lots of resumes revealed to us that "time-management skills" is important to completing account operations manager responsibilities. This resume example shows just one way account operations managers use this skill: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." Here's an example of how this skill is used from a resume that represents typical account operations manager tasks: "ensured all journal entries, account reconciliations, and month-end reporting were accurately completed on time. "

Another common skill for an account operations manager to be able to utilize is "communication skills." Top executives must be able to communicate clearly and persuasively an account operations manager demonstrated the need for this skill by putting this on their resume: "contributed to the development of process redesign for project management in corporate communications. "

See the full list of account operations manager skills.

We've found that 71.5% of account operations managers have earned a bachelor's degree. Furthermore, 8.0% earned their master's degrees before becoming an account operations manager. While it's true that most account operations managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every eight account operations managers did not spend the extra money to attend college.

The account operations managers who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of account operations managers studied finance and marketing.

Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an account operations manager. We've found that most account operations manager resumes include experience from CBRE Group, Oracle, and LAZ Parking. Of recent, CBRE Group had 185 positions open for account operations managers. Meanwhile, there are 48 job openings at Oracle and 10 at LAZ Parking.

But if you're interested in companies where you might earn a high salary, account operations managers tend to earn the biggest salaries at Google, Microsoft, and JPMorgan Chase & Co. Take Google for example. The median account operations manager salary is $105,801. At Microsoft, account operations managers earn an average of $104,707, while the average at JPMorgan Chase & Co. is $91,073. You should take into consideration how difficult it might be to secure a job with one of these companies.

View more details on account operations manager salaries across the United States.

Some other companies you might be interested in as a account operations manager include United States Army Corps of Engineers, FedEx, and Amazon. These three companies were found to hire the most account operations managers from the top 100 U.S. educational institutions.

In general, account operations managers fulfill roles in the real estate and finance industries. While employment numbers are high in those industries, the account operations manager annual salary is the highest in the finance industry with $71,948 as the average salary. Meanwhile, the technology and manufacturing industries pay $67,609 and $64,755 respectively. This means that account operations managers who are employed in the finance industry make 33.0% more than account operations managers who work in the hospitality Industry.

The three companies that hire the most prestigious account operations managers are:

CBRE Group185 Account Operations Managers Jobs
Oracle48 Account Operations Managers Jobs
LAZ Parking10 Account Operations Managers Jobs

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What General Manager Of Operationss Do

General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

In this section, we take a look at the annual salaries of other professions. Take general manager of operations for example. On average, the general managers of operations annual salary is $25,630 higher than what account operations managers make on average every year.

While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both account operations managers and general managers of operations positions are skilled in customer service, payroll, and performance management.

These skill sets are where the common ground ends though. An account operations manager responsibility is more likely to require skills like "reconciliations," "account management," "customer satisfaction," and "journal entries." Whereas a general manager of operations requires skills like "develop team," "financial statements," "logistics," and "continuous improvement." Just by understanding these different skills you can see how different these careers are.

On average, general managers of operations reach similar levels of education than account operations managers. General managers of operations are 2.4% more likely to earn a Master's Degree and 0.6% more likely to graduate with a Doctoral Degree.

What Are The Duties Of an Assistant Manager Of Operations?

An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.

Next up, we have the assistant manager of operations profession to look over. This career brings along a lower average salary when compared to an account operations manager annual salary. In fact, assistant managers of operations salary difference is $8,224 lower than the salary of account operations managers per year.

A similarity between the two careers of account operations managers and assistant managers of operations are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer satisfaction," "performance management," and "powerpoint. "

But both careers also use different skills, according to real account operations manager resumes. While account operations manager responsibilities can utilize skills like "customer service," "reconciliations," "payroll," and "account management," some assistant managers of operations use skills like "sales floor," "front end," "cash handling," and "store associates."

On average, assistant managers of operations earn a lower salary than account operations managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, assistant managers of operations earn the most pay in the finance industry with an average salary of $65,818. Whereas, account operations managers have higher paychecks in the finance industry where they earn an average of $71,948.

When it comes to the differences in education between the two professions, assistant managers of operations tend to reach similar levels of education than account operations managers. In fact, they're 1.3% less likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.

How an Assistant Account Manager Compares

An assistant account manager is in charge of performing clerical support tasks for account managers. Their responsibilities revolve around preparing and processing documents, answering calls and correspondence, taking part in managing schedules and budgets, arranging meetings and appointments, and performing research and analysis to identify new business opportunities. They may also pursue sales leads, reaching out to clients to offer products or services. Furthermore, as an assistant account manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

The assistant account manager profession generally makes a lower amount of money when compared to the average salary of account operations managers. The difference in salaries is assistant account managers making $17,987 lower than account operations managers.

Using account operations managers and assistant account managers resumes, we found that both professions have similar skills such as "account management," "journal entries," and "powerpoint," but the other skills required are very different.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from account operations manager resumes include skills like "customer service," "reconciliations," "payroll," and "customer satisfaction," whereas an assistant account manager might be skilled in "strong customer service," "hr," "emergency situations," and "insurance policies. "

Interestingly enough, assistant account managers earn the most pay in the professional industry, where they command an average salary of $43,415. As mentioned previously, account operations managers highest annual salary comes from the finance industry with an average salary of $71,948.

Assistant account managers typically study at similar levels compared with account operations managers. For example, they're 0.4% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.

Description Of a Customer Service/Operations Manager

A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.

Customer service/operations managers tend to earn a higher pay than account operations managers by about $5,458 per year.

While both account operations managers and customer service/operations managers complete day-to-day tasks using similar skills like customer service, payroll, and account management, the two careers also vary in other skills.

While some skills are shared by these professions, there are some differences to note. "reconciliations," "journal entries," "project management," and "financial analysis" are skills that have shown up on account operations managers resumes. Additionally, customer service/operations manager uses skills like iso, logistics, customer care, and credit card on their resumes.

In general, customer service/operations managers make a higher salary in the finance industry with an average of $67,456. The highest account operations manager annual salary stems from the finance industry.

The average resume of customer service/operations managers showed that they earn similar levels of education to account operations managers. So much so that the likelihood of them earning a Master's Degree is 2.0% less. Additionally, they're more likely to earn a Doctoral Degree by 0.1%.

Updated October 2, 2020