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Client Services Representative
Addison Group 4.6
Account representative job in Apex, NC
Job Title: Client Service Representative
Industry: Specialty Coatings / Manufacturing / Chemicals
Pay: $65,000-$70,000 base salary
Benefits: Vision, Dental, Health, 401k
Job Description:
Addison Group is partnering with a global leader in specialty coatings to identify a Client Service Representative for their Apex, NC location. This direct-hire role was created due to growth and restructuring within the customer service function and will support approximately 200 active customers in a fast-paced manufacturing and technical environment.
This is a highly visible, customer-facing role requiring a proactive, service-oriented professional who thrives in high-touch customer interactions and complex order management.
Responsibilities:
Manage end-to-end customer order processing from entry through shipment and billing
Input, review, and validate customer orders to ensure accuracy and readiness for shipment
Proactively communicate with customers regarding order status, delays, changes, and logistics issues
Coordinate deliveries and ensure customer carriers are prepared and aligned
Serve as a primary point of contact for repeat customers and ongoing relationships
Handle customer inquiries, complaints, and escalations with professionalism and confidence
Generate, maintain, and analyze order, billing, and service-level reports
Perform daily billing activities, including issuing debits and credits
Maintain and update customer pricing files and documentation
Coordinate warehouse pickups with customers, sales teams, and third-party warehouses
Qualifications:
3-5 years of customer service or inside sales experience in a manufacturing or similar environment
SAP experience required
Proficiency in Microsoft Office and web-based systems
High school diploma or equivalent required
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
$65k-70k yearly 2d ago
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Client Services Representative
Graham Personnel Services 3.6
Account representative job in High Point, NC
Graham Personnel Services is seeking a Client Services Representative with strong project management experience to support a Sales Team and maintain client relationships.
The ideal candidate can work independently while also collaborating effectively with team members. This role focuses on coordinating client accounts, ensuring accurate communication with operations, and supporting the continued growth of clients.
This is a temp to hire opportunity with a pay rate of $24-26/hr.
Responsibilities:
Serve as the main contact for assigned client accounts
Maintain and control documentation from the Sales department, including Customer Specification Documents
Handle administrative details for new projects
Support client services on project-based work, troubleshooting, record-keeping, and process improvement
Perform other duties as assigned by supervisor or manager
Qualifications:
Bachelor's degree preferred
Proficient in Microsoft Office
Minimum 1 year of experience in client management; 2+ years preferred
Strong project management skills required
Ability to work independently and collaboratively
Skills:
Strong communication and organizational skills
Detail-oriented with ability to manage multiple tasks
Ability to collaborate across teams to support client needs
$24-26 hourly 1d ago
Call Center Customer Service Representative
Amerit Consulting 4.0
Account representative job in Cary, NC
Our client, a Global Fortune 50 organization and one of the world's largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Call Center Customer Service Representative.
*** Candidate must be authorized to work in USA without requiring sponsorship ***
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Location: Cary, NC 27513
Duration: 3 months contract w/ possibility of extension or conversion to FTE role
Notes:
Pay Rate: $20.40/hr on W2.
Work Schedule: Shift is 11:30am - 8:00pm, Monday - Friday or Tuesday - Saturday (Rotating Saturdays once a month with a weekday off).
Training and the job are on site 9:00am - 6:00pm. The training will be for 3 to 6 weeks - On site.
Good attendance is very important. This is a temporary to permanent hire position for people who meet metrics and attendance policies.
Description:
The Customer Service Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients.
Run medical claims and update concise progress notes to ensure other roles within the workflow can quickly assess the status of the referral.
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety.
Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements).
Qualifications:
High School Diploma or GED with minimum of associate degree preferred.
The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.
Recent call center experience. One year or more of call center experience.
Experience working with management information systems to effectively address customer needs.
Proficiency in Microsoft applications.
Excellent verbal and written communications.
Must be able to show empathy when talking to patients.
Professional telephone manner.
Strong attention to detail.
Customer service experience preferred.
Medical office experience / knowledge of medical terminology preferred.
Pharmacy experience is a plus but not required.
Medical claims experience is a plus but not required.
**************************************************************
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Satwinder “Sat” Singh
Lead Technical Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
$20.4 hourly 3d ago
AR / AP Specialist
Boutique Recruiting
Account representative job in Durham, NC
A fast-growing renewable energy developer is hiring an AR / AP Specialist to own high-volume invoice processing, vendor payments, and construction-related accounting support as the company scales its renewable energy portfolio. You'll be the accounting anchor in the Durham office, managing 300-350 invoices per month, supporting construction draws, and partnering closely with finance leaders across LA and Florida. They are looking for a detail-driven, reliable operator who thrives in fast-moving environments and takes real ownership of their work.
AR/AP Specialist Responsibilities:
Manage full-cycle Accounts Payable for a growing vendor base
Process and code high-volume invoices using OCR and accounting systems
Prepare and execute payments via check and electronic methods
Maintain accurate records, approvals, and vendor documentation
Support 1099 preparation and year-end reporting
Assist with construction pay applications and progress billing
Support Accounts Receivable as needed, including billing and payment tracking
Reconcile discrepancies and maintain clean financial records
Partner with finance and construction teams to improve processes
AR/AP Specialist Requirements:
3+ years of Accounts Payable experience
Some Accounts Receivable exposure preferred
Strong Excel and Word skills
Bachelor's degree in accounting, finance, or related field
Experience in solar or construction environments strongly preferred
Comfortable managing volume and deadlines independently
Willing to work hybrid in Durham (3 days onsite, 2 remote)
Solar or renewable energy industry experience preferred
Construction accounting or progress billing exposure preferred
Workday experience highly preferred
ERP or accounting system experience preferred
Benefits:
Medical insurance with 90% employer-paid premium
Unlimited PTO
Hybrid schedule with flexibility once work is complete
Annual company trip to the LA office for a team event
Small, collaborative team with direct access to leadership
Opportunity to grow with a company in active expansion mode
This role is ideal for a dependable, detail-oriented accounting professional who wants stability, autonomy, and a front-row seat in a growing renewable energy company. Apply now! #LI-MB1
$33k-43k yearly est. 3d ago
Account Representative - Uncapped Commission
Total Quality Logistics, Inc. 4.0
Account representative job in Durham, NC
Country USA State North Carolina City Durham Descriptions & requirements About the role: The AccountRepresentative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365.
What's in it for you:
* $40,000 minimum annual salary
* Uncapped commission opportunity
* Want to know what the top 20% earn? Ask your recruiter
Who we're looking for:
* You compete daily in a fast-paced, high-energy environment
* You're self-motivated, set ambitious goals and work relentlessly to achieve them
* You're coachable, but also independent and assertive in solving problems
* You're eager to develop complex logistics solutions while delivering great customer service
* College degree preferred, but not required
* Military veterans encouraged to apply
What you'll do:
* Communicate with the sales team and customers as the subject matter expert to build and maintain relationships
* Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time
* Work with the sales team to provide and negotiate competitive pricing
* Input, update and manage shipment information in our state-of-the-art systems
* Collaborate with the support team to guarantee each shipment is serviced properly
* Assist with billing and accounting responsibilities as needed
What you need:
* Elite work ethic, 100% in-office, expected to go above and beyond
* Extreme sense of urgency to efficiently juggle dynamic operations
* Strong communication skills with ability to handle conflict
* Solution-focused mindset and exceptional customer service
* Ability to work with the latest technologies
Why TQL:
* Certified Great Place to Work with 800+ lifetime workplace award wins
* Outstanding career growth potential with a structured leadership track
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Where you'll be: 4813 Emperor Boulevard, Durham, North Carolina 27703
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
$40k yearly 60d+ ago
Inside Account Representative
Allen Industries Inc. 4.4
Account representative job in Greensboro, NC
Job Summary: The position of Inside Sales Representative develops a relationship with our current client base. They are experts at illustrating to clients how Allen Industries supports their growth through signage and branding.
Essential Functions:
Identifies, develops and sells sign and branding solutions in the commercial marketplace
Manage assigned accounts
Develops and maintains a prospect list and data relevant to projects
Call prospective customers and establish buying cycles, customer needs and create a customer supplier relationship
Increase sales in respective accounts
Search for new businesses using successful prospecting methodology
Meet established prospecting quotas
Collaborate with internal staff to support the design, estimating, project management and operations processes
Transitions new accounts to project management
Compiles activity and pipeline reports. Keep reports updated with current information
11. Follow the rules and regulations related to the safety of all employees working for the Company
Adherence to all mandated safety procedures including: driving policy, production area safety requirements and fire safety
Safety requires all employees to review materials provided by the Company related to any updates on safety procedures
Informs management of any safety related issues
12. Other duties as assigned.
Competencies:
Comfortable selling directly to high-level executives and cold calling multiple levels of a vast array of organizations
Ability to handle multiple projects at once
Skilled presenter
Ability to prioritize tasks and handle numerous issues simultaneously.
Customer/Client Focus
Organized, detail and results oriented.
Strong analytical and problem-solving skills with the ability to exercise sound judgment and make good decisions based on the best interests of the company
Strong customer support skills.
Ability to maintain a professional demeanor at all times
Strong sense of urgency to complete tasks in a timely manner
Excellent interpersonal, oral and written communication skills.
Ability to work independently, with minimal supervision
Ability to work in a fast-paced, high-volume environment
Time management
Computer proficiency including Microsoft Office Suite (Outlook, Word and Excel) and database software
Ethical conduct
Collaboration skills
Work Environment: While performing the duties of this job, the employee will work in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is often required to perform the following activities:
Standing.
Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Sitting. Ability to sit at a desk for long periods of time.
Fingering. Picking, pinching, typing or otherwise working, primarily with fingers.
Grasping. Applying pressure to an object with the fingers and palm.
Talking. Expressing or exchanging ideas by means of the spoken word.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Visual Acuity. To perform close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and visual inspection.
Reaching: Extending hands and arms in all direction
Position Type/Expected Hours of Work: This is a full-time, 40 hour a week position with overtime as required.
Travel: No travel required.
Educational Requirements:
Associate degree in business, marketing, construction management, architecture or equivalent experience
Preferred Educational Requirements:
1. Bachelor's degree in business, marketing, construction management, architecture or equivalent experience
Knowledge Requirements:
Five plus years' experience in business to business sales
Experience in sales data collection and analysis
Experience with strategic sales and account management
Experience with Synergy/Macola EM 10 preferred.
Experience with Microsoft Office 365 applications such as Skype, Teams, One Drive and SharePoint is strongly preferred but not required.
Proficient with common PC based software (Microsoft Excel, Word, Outlook, PowerPoint, etc.)
Understanding of business processes is essential.
Aptitude in problem-solving.
General Disclaimer: The duties listed above are intended only as illustrations of the various types of work that may be performed. Other duties may be assigned as needed by the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Allen Industries is an Equal Employment Opportunity, Affirmative Action Employer. We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital, disability or veteran status.
$29k-36k yearly est. 22d ago
Collections Representative - delinquent home loans
Collabera 4.5
Account representative job in Greensboro, NC
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
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Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration:
12 months with possibility of contract extension
Pay Rate:
$19/hr
Shift Hours:
12 PM - 9 PM (Mon-Thur); 8 AM - 5 AM on Friday; 8 AM - 12 PM (Every other Sat with Flex day during week)
Training:
M-F; 8-5 Classroom training for 3 weeks. OJT will be regular shift hours
The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.
This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.
Qualifications
Must have at least 80% call center listening test result
Excellent oral and written communication skills
Strong negotiation skills
Excellent organizational skills
Ability to multi-task
Must be able to work in teams
Self-motivated and results-oriented
Desired Skills:
Previous Collection experience
College degree desired, but not required
Desire to resolve customer issues a must
Home loans experience preferred
Additional Information
To know more about this opportunity, please contact:
Laidiza Gumera
************
*******************************
$19 hourly Easy Apply 1d ago
Collections Specialist
Noregon Systems Inc. 3.5
Account representative job in Greensboro, NC
The Collections Specialist is responsible for managing the accounts receivable portfolio, ensuring timely payment of customer invoices, and maintaining positive client relationships while reducing delinquent accounts. This role requires a detail-oriented and results-driven individual who can balance assertive collection efforts with professionalism and tact. The ideal candidate has experience in B2B collections, strong communication skills, and a working knowledge of accounting systems and credit policies.
KEY RESPONSIBILITIES:
* Manage daily collection activities on assigned customer accounts to minimize past-due balances.
* Contact customers via phone, email, and written correspondence to resolve payment issues.
* Maintain accurate and up-to-date records of collection efforts in the accounting system.
* Research and resolve billing discrepancies, disputes, and short payments.
* Partner with internal teams (Sales, Customer Support, Accounting) to ensure timely resolution of customer concerns.
* Prepare weekly and monthly aging reports and escalate high-risk accounts when necessary.
* Recommend accounts for credit hold, write-off, or third-party collections based on company policy.
* Assist in developing and refining credit and collection procedures to improve efficiency.
* Support month-end close by providing accurate receivable data and status updates.
* Maintain compliance with all internal controls, privacy laws, and regulatory standards.
SUPERVISORY RESPONSIBILITIES:
* This position has no direct supervisory responsibilities.
EDUCATION/EXPERIENCE REQUIRED:
* Associate degree in Accounting, Finance, or Business Administration required; Bachelor's degree preferred.
* 2-4 years of experience in accounts receivable or commercial collections.
* Strong understanding of billing, payment processing, and credit management principles.
* Proficiency with accounting and CRM systems (e.g., NetSuite, QuickBooks, Salesforce).
* Excellent verbal and written communication skills with strong negotiation ability.
* Proven track record of managing high-volume collections with professionalism and accuracy.
ADDITIONAL ELIGIBILITY REQUIREMENTS:
* High level of integrity, confidentiality, and attention to detail.
* Ability to prioritize and manage multiple tasks under deadlines.
* Strong analytical and problem-solving skills.
* Intermediate Excel proficiency and familiarity with AR reporting tools.
* Comfortable working in a fast-paced environment with cross-functional collaboration.
WORK ENVIRONMENT:
* Professional office environment with regular communication with internal teams and external customers.
PHYSICAL REQUIREMENTS:
* Primarily a sedentary role, requiring use of a computer and phone for extended periods. Occasional light lifting of files or office supplies (up to 15 lbs).
* This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
$76k-95k yearly est. 29d ago
Account Technician
First National Bank (FNB Corp 3.7
Account representative job in Greensboro, NC
Primary Office Location: 400 Bellemeade St.. Greensboro, North Carolina. 27401. Join our team. Make a difference - for us and for your future. Account Technician Business Unit: INSA Reports to: Varies by Assignment The Account Technician's main role is to review the accuracy of policy information and work in conjunction with Account Manager, Account Executive and Sales Executive. The incumbent may work within our Personal Lines, Commercial Lines or Marketing Departments. The incumbent performs every function within their department, shares responsibility of the department in the event of an absence and helps other departments when needed.
Primary Responsibilities:
Reviews renewal policies, endorsements and audits for accuracy and works with Account Manager and/or Account Executive to ensure that these items are delivered or mailed to the client. Assist with data entry of information into agency management system when needed.
May assist Account Manager and/or Account Executive with routine customer service work such as preparing proposals, ID cards and certificates of insurance.
Performs other related duties and projects assigned by Account Manager and/or Account Executive or Supervisor.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
1
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent project management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience with insurance preferred but not required
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Property and Casualty License in state of PA preferred within 90 days of employment.
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
$32k-38k yearly est. Auto-Apply 14d ago
AR Specialist
Furnitureland South 4.7
Account representative job in Jamestown, NC
Job Purpose
The Accounts Receivable Specialist provides accurate, timely account balance information to both customers and internal regarding customer account. Researches, verifies and documents delinquent customer accounts. Collects on customer accounts when delivery is delayed by the customer.
Essential Functions and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Utilizes excellent communication skills to provide accurate customer account information to customers as well as internal users.
Assists customers with questions or concerns about their account balance.
Assists customers in determining the proper payment amount to allow account to be cleared for delivery of purchases.
Interacts with other departments to provide accurate and timely answers on customers' accounts.
Documents contact with customers to allow sharing of information among departments.
Initiates customer contact by email or telephone to resolve account balance.
Works on delinquent accounts to verify customer account balances and work to resolve.
Documents all information regarding delinquent accounts such as customer correspondence dates, follow up and notes all pertinent information needed to resolve as quickly as possible.
Other duties assigned by supervisor.
Be open to suggest any ideas for improvement.
Arrive punctually and consistently for work for normally scheduled hours.
Performs various related duties as required
Contributes to team effort by accomplishing related results as needed.
The job duties are not limited to the items as described above, duties can be added or
changed at any given time.
Physical Requirements
This job is an onsite position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Qualifications
Required Education and Experience
A high school diploma or equivalent.
Preferred Education and Experience
Associates Degree with a focus in business administration.
One year AR experience.
$36k-41k yearly est. 17d ago
Sales Account Support Representative - Greensboro
International Drilling Equipment
Account representative job in Rural Hall, NC
International Drilling Equipment is seeking a Sales Account Support Representative to join our team.
We are seeking a highly motivated and customer-oriented Sales Account Support Representative to join our dynamic sales team. In this role, you will provide essential support to the sales team, ensure seamless communication with internal stakeholders and customers, and maintain accurate records. Your efforts will contribute directly to the success of our sales initiatives in the assigned area, providing technical knowledge and administrative support to the lead sales manager to ensure the revenue goal achievement in the assigned area and the satisfaction of our customers.
IDE provides high-quality foundation equipment and drill rigs, backed up by client education and ongoing equipment servicing. We are a growing, family-owned business that prides itself on attracting and retaining the best people in the foundation drilling industry. Whether your specialty is equipment sales, equipment service and maintenance, management, or administration, we want to help you achieve success with IDE. Our people and our company are as dependable as our foundation drilling equipment. At IDE, we drill deeper and work harder.
Our Mission: We consistently deliver the best products and find smart solutions for every customer, working to support a smarter, safer, and more efficient industry as a whole.
Our values: We set the PACE. Performance ~ Adaptability ~Customer Centric ~ Expertise
Primary job responsibilities:
Technical Support
Act as the primary technical consultant for the area, responding promptly to technical inquiries, resolving issues, and ensuring exceptional support to the lead salesperson and customers as required
Inquiry & Order Management
Consult with the lead salesperson on inquiries and process orders accurately and efficiently, including consultation, equipment selection, and managing the sales process effectively. Follow-up to ensure timely delivery and customer satisfaction.
Sales Support
Assist the lead salesperson by preparing quotes, proposals, presentations, and other sales-related documents.
Account Coordination
Collaborate with internal teams to address client needs and ensure smooth execution of contracts and agreements.
Relationship Building
Foster strong relationships with customers (jobsite contacts in particular), understanding their needs and proactively identifying opportunities for upselling parts and service within the territory.
Data Management
Maintain and update customer account information in CRM systems, ensuring accuracy and consistency.
Reporting
Generate and analyze sales reports to track performance metrics, identify trends, and support decision-making. Ensure weekly reporting requirements are 100% complete and submitted on time.
Continuous Improvement
Contribute ideas to streamline processes and enhance the efficiency of the sales support function.
Education/Training/Experience:
Education: Bachelor's degree in business, marketing, or a related field (preferred but not required).
Experience: Previous experience in sales support, customer service, or account management is preferred.
Working hours are M-F 9am to 5:30pm
Work Environment is an office that is air-conditioned/heated according to the season
This position reports to the Rural Hall, NC location
Benefits:
IDE offers a competitive benefits package for full-time employees. You will be eligible to enroll after 90 days of employment. This package includes health/vision/dental insurance, 401K with matching, and paid company holidays and paid PTO/sick time. More information about our benefits will be provided in the offer letter.
IDE does not ask for processing fees or payments of any kind. Additionally, we will not ask for personal information (e.g., SSN or bank information) before the hiring is confirmed and an offer letter is signed.
Learn more about us at: ************************
$33k-55k yearly est. 60d+ ago
Medical Billing Specialist
Therapy Smarts Inc.
Account representative job in Durham, NC
Job DescriptionDescription:
We are looking for a detail-oriented, highly organized, and motivated Medical Billing Specialist to join our team! The Billing Specialist will play a critical role in ensuring accurate billing, timely claims submission, insurance follow-up, and patient account management for our growing multidisciplinary pediatric therapy practice. If you thrive in a fast-paced healthcare environment and enjoy supporting families in accessing care, we'd love to meet you!
Requirements:
The Medical Billing Specialist will be responsible for managing the revenue cycle for therapy services, including Occupational Therapy (OT), Speech Therapy (ST), Physical Therapy (PT), Mental Health (MH), Psychology (PSY), and Applied Behavior Analysis (ABA). This position requires close attention to detail, knowledge of insurance billing practices (including Medicaid and private payers), and strong communication skills to work with families, therapists, and payers to ensure accurate and timely reimbursement.
Required Skills and Experience:
High School Diploma or GED required; Associate's or Bachelor's in Health Administration or related field preferred
Minimum 2 years of experience in medical billing, preferably in pediatric outpatient or behavioral health setting
Strong understanding of healthcare billing codes, insurance verification, and authorization processes
Familiarity with Medicaid and Managed Care Organizations (MCOs), including NC Medicaid
Experience with EMR systems; knowledge of RainTree is a plus
Proficiency with Microsoft Office and Google Workspace tools
Strong organizational skills and attention to detail
Ability to work independently and prioritize multiple tasks
Excellent verbal and written communication skills
Must uphold HIPAA compliance at all times
Essential Functions/Responsibilities:
(Other duties may be assigned)
Submit clean and accurate claims to insurance companies (Medicaid, commercial plans, etc.) for OT, ST, PT, MH, PSY, and ABA services
Follow up on unpaid or denied claims and resolve billing discrepancies
Verify patient eligibility and benefits prior to initial appointments and at regular intervals
Track and obtain insurance authorizations for ongoing therapy services
Communicate with patients/families regarding account balances, billing questions, and payment plans
Post payments, reconcile accounts, and generate patient invoices
Maintain accurate billing records and support daily, weekly, and monthly reporting needs
Collaborate with front desk staff and clinical team to ensure proper documentation for billing compliance
Support annual audits and quality improvement projects
Assist in updating billing procedures and workflows as insurance policies evolve
Why choose US: Imagine practicing therapy the way YOU want…surrounded by passionate colleagues, strong office support, and a culture that lets you put the client first. Joining Therapy Smarts means your experience and expertise will be valued. Opportunity to not only "love what you do" but to "do what you love" by creating a path for you to specialize in the areas that interest you the most. At Therapy Smarts, we take your passion and make it happen. Be a part of the team that values teamwork as well as individual team member goals, and have an Opportunity for growth within the company.
We are a fast-growing practice offering competitive compensation and flexible schedules, perfect for therapists with families. As a part of our dynamic team, all of our employees enjoy a FUN work environment where you can collaborate with top-notch therapists!
Benefits that set us apart- Exceptional earnings potential! One of the best you will find.
Competitive salary with frequent bonus opportunities
PTO (Paid Time Off)
Paid federal holidays
Up to 5 days off end-of-year shutdown
Health, Vision, and dental insurance for full-time employees
Health Savings Account and Flexible Spending Account
Voluntary Life Insurance, Long Term Disability, and Short Term Disability
401K
Mileage reimbursement
Yearly performance BONUS
Referral BONUS
Fun, multi-disciplinary setting with supervision and mentorship programs
Positive company Culture
Part of a work family that values its employees.
Unlimited growth Opportunities- Opportunity for Leadership & Management positions and professional growth
Trainings in areas of interest
Comprehensive new hire training
Interested candidates should apply online or email ********************
$28k-37k yearly est. Easy Apply 7d ago
Billing Specialist
Gastroenterology Associates of The Piedmont
Account representative job in Winston-Salem, NC
Full-time Description
GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for a Billing Specialist. GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions. Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures. When appropriate, GAP schedules appointments for outpatient screening, diagnostic and/or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy, and Interstim Bowel Control Therapy..
Excellent benefits package include health insurance options, dental, vision, life, long-term and short-term insurance coverage and a robust 401k/profit sharing plan; voluntary benefits including voluntary life and medical bridge plans. Paid time off, paid holidays and a friendly environment where work/life balance is a priority. Exceptional providers and well-trained staff on board. Looking for another strong team member!
Responsibilities include various aspects of the revenue cycle. This may include but is not limited to resolving insurance denials or no response claims issues, payment posting (insurance or personal), patient collection activities including referral of accounts to collections agency, reviewing patient and insurance credits to determine if a refund is applicable, answer incoming phone calls into the billing office from patients, insurance companies and internal staff.
Hours: Full time (Monday - Friday, 8am - 5pm)
Hybrid work opportunity possible after training and orientation period at the discretion of management. Team member must come to office one day a week.
Requirements
Insurance Follow-up
If assigned,
Utilize coding and billing knowledge to review and resolve insurance denials from various insurance companies. This includes making contact with insurance companies via their online portal or via the telephone to identify the reason for the denial.
Initiating and then tracking appeals with insurance companies as needed.
Follow up on claims that have had no response from insurance.
Follow up on claims that have had partial payments but have remaining charges that are unpaid.
Assist with the resolution of claim edits within EPIC and claim edits received from the Clearinghouse.
Document all follow-up activities within the EPIC system.
Payment Posting
If assigned,
Accurately post insurance payments both electronically and manually within the EPIC system. This will be done in conjunction with remittance information that is received through the Clearinghouse or individual payer websites.
Review and resolve any insurance credits or recoupments as noted on electronic remits and paper EOBs.
Accurately post patient payments.
Patient Collections
If assigned,
Review accounts that are at least 120 days old as a patient balance to determine if it is appropriate for the patient to receive a final notice letter.
Generate Final Notice letters out of EPIC for patients as deemed appropriate
Assist with final review of accounts that have received a final notice letter and refer accounts to an outside collection agency following defined patient collection procedures.
Patient and Insurance Refunds
If assigned,
Review patient accounts in the credit WQs that have a credit balance and no outstanding charges to determine if a refund is due.
Request patient refunds as deemed appropriate
Review insurance refund requests as received and determine if the request is valid. If request is valid, make the necessary adjustments on the patient account to create the requested refund amount and correct the account with any new insurance information and/or refile a corrected claim. If request is not valid, perform necessary follow-up with the insurance company.
Customer Service
Answer incoming billing calls from patients and process credit card payments made over phone.
Serve as a resource to other GAP staff to help answer insurance and billing related questions.
Ensure the privacy and confidentiality of patient information.
Use customer service principles and techniques to deal with patients calmly and pleasantly.
Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Coding and Billing Specialist that are mostly sedentary with some standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests. While performing the duties of this job, the employee is regularly required to talk and hear. Stress can be triggered by workload and difficult patients.
GAP is an equal opportunity employer.
$27k-36k yearly est. 19d ago
Accounts receivable
Mindlance 4.6
Account representative job in Durham, NC
Key Accountabilities/Responsibilities: • Collection and accounts receivable management for AR trade customers • Ensure the complete and timely collection of accounts receivable • Analyze aged trial balance of accounts receivable • Communicate with customers and negotiate repayment terms
• Respond to customer inquiries on a timely basis
• Reconciliation of accounts receivable
• Prepare special reports as required
• Prepare and recommend credit files
• Monthly reporting and journal entries
• JD Edwards and other system support for the Credit Department
• Credit department processes support and improvement
Knowledge/Skills Required:
• Outstanding customer service
• Outstanding communication and negotiation skills
• Excellent analytical skills
• Team Player
• Ability manage time effectively and efficiently
• Ability to handle multiple assignments and high stress situations with professionalism
• Credit and accounts receivable experience preferred
• Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards
• College degree or equivalent experience is required and University degree is an asset
• Accounting knowledge (university course or equivalent)
Qualifications
Knowledge/Skills Required:
• Outstanding customer service
• Outstanding communication and negotiation skills
• Excellent analytical skills
• Team Player
• Ability manage time effectively and efficiently
• Ability to handle multiple assignments and high stress situations with professionalism
• Credit and accounts receivable experience preferred
• Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards
• College degree or equivalent experience is required and University degree is an asset
• Accounting knowledge (university course or equivalent)
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-40k yearly est. 1d ago
Corporate Collections Specialist
J Roy Recruiter
Account representative job in Winston-Salem, NC
Job Responsibilities
***Immediate Interviews and start - Interviews scheduled June 26 - June 29th
Marketing firm is seeking a professional and outgoing Corporate Collections Specialist to help us ensure timely payments and build lasting relationships with customers. To excel in this position the ideal candidate needs to be able to communicate well with others, be detail and goal orientated and maintain quality and accuracy.
Essential Job Duties
• Make collection calls to customers
• Update and consult with management regarding status of accounts.
• Send collection letters according to company policy and submit accounts to outside collection agency as needed.
• Maintain collection notes in respective systems.
• Assist with processing customer payments
• Work with customers and branch to reconcile and resolve disputed accounts
Skills Required
High School diploma required / Accounting degree preferred but not required with proven experience
Willingness to learn and grow within the position
Have excellent written and oral communication skills
Must be proficient in Microsoft office software and other commonly used office equipment
Must be able to work well with others and have excellent customer relations skills
$30k-40k yearly est. 60d+ ago
Collections Specialist
Executive Personnel Services
Account representative job in Durham, NC
Collections Specialist - L1 Duration: 12.05.2016 - 06.09.2017 Pay rate: $16.51 Key Accountabilities/Responsibilities: Collection and accounts receivable management for AR trade customers Ensure the complete and timely collection of accounts receivable
Analyze aged trial balance of accounts receivable
Communicate with customers and negotiate repayment terms
Respond to customer inquiries on a timely basis
Reconciliation of accounts receivable
Prepare special reports as required
Prepare and recommend credit files
Monthly reporting and journal entries
JD Edwards and other system support for the Credit Department
Credit department processes support and improvement
Qualifications
Knowledge/Skills Required:
Outstanding customer service
Outstanding communication and negotiation skills
Excellent analytical skills
Team Player
Ability manage time effectively and efficiently
Ability to handle multiple assignments and high stress situations with professionalism
Credit and accounts receivable experience preferred
Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards
College degree or equivalent experience is required and University degree is an asset
Accounting knowledge (university course or equivalent)
Additional Information
All your information will be kept confidential according to EEO guidelines.
$16.5 hourly 1d ago
Collections Specialist
Taxing Authority Consulting Services
Account representative job in Martinsville, VA
Job DescriptionDescription:
Taxing Authority Consulting Services, P.C. is a Virginia law firm with a focus in its practice to serve only government entities in managing accounts receivable, tax assessments, and the general revenue cycle. Our firm's extensive experience in collection, bankruptcy, and assessment matters offers our clients full-service representation related to their receivables.
The Collections Specialist supports Taxing Authority Consulting Services' Collections department, which performs the collections activities of delinquent tax accounts for Virginia government entities. This role is the face of the Collections Call Center which places and receives phone calls from delinquent taxpayers, sends collection letters, performs skip tracing on delinquent accounts, responds to correspondence, and supports the execution of forced collection actions as authorized by law on behalf of TACS's clients.
Requirements:
Essential Duties and Responsibilities:
Call Center: Primarily handles all inbound calls and outbound dialer volume from past due taxpayers.
Negotiate Payment Plans: Work with debtors to arrange payment plans or settlements.
Resolve Issues: Address and resolve any disputes or complaints.
Contact Debtors: Reach out to entities who are past due with overdue payments via phone, email, or letters.
Record Keeping: Maintain detailed records of all communications and payments.
Monitor Accounts: Track delinquent tax accounts.
Perform skip-tracking activities to locate and contact debtors.
Reporting: Provide regular reports on the status of unpaid accounts and collection efforts.
Adheres to collection practices in compliance with all Virginia and Federal collection laws, including the Fair Debt Collection Practices Act, Gramm-Leach-Bliley Act, and the Fair Credit Reporting Act, as applicable.
Perform other related duties as assigned.
Knowledge, Skills, and Abilities:
Excellent verbal and written communication skills.
Negotiation skills to address payment terms and settlements.
Knowledge of billing procedures and collection techniques.
Familiarity with Federal, State, and Local tax laws affecting the collection of real estate, personal property, and business-related taxes.
Knowledge of Microsoft applications (Excel, Word) and computer skills.
Basic math skills with attention to detail.
Strong problem-solving skills.
Strong customer service, and time management skills.
Ability to perform tasks with minimal supervision.
Ability to handle difficult situations effectively and tactfully.
Ability to multi-task effectively.
Key Competencies
1. Communication
2. Ethical Practice
Qualifications:
Strong verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Work Experience in a call center, customer service, or financial services environment
Ability to work with a team and independently.
Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Education and Experience:
High school diploma or GED; related coursework in business or related field a plus.
Experience working in a call center
Previous experience in collections, billing, or related field is preferred.
Bilingual a plus (English/Spanish)
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times.
Training Schedule: Mon-Fri 8:30am-5:30pm
Work Schedule: ability to work a shift between 8:30am-6:30pm
Hourly Rate: $18 (potential to make up to $20 within the first 6 months)
$18-20 hourly 4d ago
Inside Account Representative
Allen Industries Inc. 4.4
Account representative job in Greensboro, NC
Job Summary: The position of Inside Sales Representative develops a relationship with our current client base. They are experts at illustrating to clients how Allen Industries supports their growth through signage and branding.
Essential Functions:
Identifies, develops and sells sign and branding solutions in the commercial marketplace
Manage assigned accounts
Develops and maintains a prospect list and data relevant to projects
Call prospective customers and establish buying cycles, customer needs and create a customer supplier relationship
Increase sales in respective accounts
Search for new businesses using successful prospecting methodology
Meet established prospecting quotas
Collaborate with internal staff to support the design, estimating, project management and operations processes
Transitions new accounts to project management
Compiles activity and pipeline reports. Keep reports updated with current information
11. Follow the rules and regulations related to the safety of all employees working for the Company
Adherence to all mandated safety procedures including: driving policy, production area safety requirements and fire safety
Safety requires all employees to review materials provided by the Company related to any updates on safety procedures
Informs management of any safety related issues
12. Other duties as assigned.
Competencies:
Comfortable selling directly to high-level executives and cold calling multiple levels of a vast array of organizations
Ability to handle multiple projects at once
Skilled presenter
Ability to prioritize tasks and handle numerous issues simultaneously.
Customer/Client Focus
Organized, detail and results oriented.
Strong analytical and problem-solving skills with the ability to exercise sound judgment and make good decisions based on the best interests of the company
Strong customer support skills.
Ability to maintain a professional demeanor at all times
Strong sense of urgency to complete tasks in a timely manner
Excellent interpersonal, oral and written communication skills.
Ability to work independently, with minimal supervision
Ability to work in a fast-paced, high-volume environment
Time management
Computer proficiency including Microsoft Office Suite (Outlook, Word and Excel) and database software
Ethical conduct
Collaboration skills
Work Environment: While performing the duties of this job, the employee will work in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is often required to perform the following activities:
Standing.
Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Sitting. Ability to sit at a desk for long periods of time.
Fingering. Picking, pinching, typing or otherwise working, primarily with fingers.
Grasping. Applying pressure to an object with the fingers and palm.
Talking. Expressing or exchanging ideas by means of the spoken word.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Visual Acuity. To perform close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and visual inspection.
Reaching: Extending hands and arms in all direction
Position Type/Expected Hours of Work: This is a full-time, 40 hour a week position with overtime as required.
Travel: No travel required.
Educational Requirements:
Associate degree in business, marketing, construction management, architecture or equivalent experience
Preferred Educational Requirements:
1. Bachelor's degree in business, marketing, construction management, architecture or equivalent experience
Knowledge Requirements:
Five plus years' experience in business to business sales
Experience in sales data collection and analysis
Experience with strategic sales and account management
Experience with Synergy/Macola EM 10 preferred.
Experience with Microsoft Office 365 applications such as Skype, Teams, One Drive and SharePoint is strongly preferred but not required.
Proficient with common PC based software (Microsoft Excel, Word, Outlook, PowerPoint, etc.)
Understanding of business processes is essential.
Aptitude in problem-solving.
General Disclaimer: The duties listed above are intended only as illustrations of the various types of work that may be performed. Other duties may be assigned as needed by the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Allen Industries is an Equal Employment Opportunity, Affirmative Action Employer. We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital, disability or veteran status.
$29k-36k yearly est. Auto-Apply 60d+ ago
Collections Representative
Collabera 4.5
Account representative job in Greensboro, NC
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description:
The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.
This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.
Training: M-F 8-5 Classroom training for 3 weeks. OJT will be regular shift hours
Must have Customer Service assessment
REQUIRED MUST HAVE SKILLS:
Excellent oral and written communication skills
• Strong negotiation skills
• Excellent organizational skills
• Ability to multi-task
• Must be able to work in teams
• Self-motivated and results-oriented
Desired Skills:
• Previous Collection experience
• College degree desired, but not required
• Desire to resolve customer issues a must
• Home loans experience preferred
Additional Information
To get further details or to apply for this position please contact:
Vishal Patel
************
$23k-32k yearly est. 1d ago
Collections Specialist
Executive Personnel Services
Account representative job in Durham, NC
Collections Specialist - L1
Duration: 12.05.2016 - 06.09.2017
Pay rate: $16.51
Key Accountabilities/Responsibilities:
Collection and accounts receivable management for AR trade customers
Ensure the complete and timely collection of accounts receivable
Analyze aged trial balance of accounts receivable
Communicate with customers and negotiate repayment terms
Respond to customer inquiries on a timely basis
Reconciliation of accounts receivable
Prepare special reports as required
Prepare and recommend credit files
Monthly reporting and journal entries
JD Edwards and other system support for the Credit Department
Credit department processes support and improvement
Qualifications
Knowledge/Skills Required:
Outstanding customer service
Outstanding communication and negotiation skills
Excellent analytical skills
Team Player
Ability manage time effectively and efficiently
Ability to handle multiple assignments and high stress situations with professionalism
Credit and accounts receivable experience preferred
Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards
College degree or equivalent experience is required and University degree is an asset
Accounting knowledge (university course or equivalent)
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does an account representative earn in Burlington, NC?
The average account representative in Burlington, NC earns between $24,000 and $53,000 annually. This compares to the national average account representative range of $26,000 to $51,000.
Average account representative salary in Burlington, NC
$36,000
What are the biggest employers of Account Representatives in Burlington, NC?
The biggest employers of Account Representatives in Burlington, NC are: