Medicare Customer Services Representative II
Account Representative Job 16 miles from Carteret
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
The Medicare Customer Services Representative II (Medicare CS Rep) is responsible for providing comprehensive high-quality service to all customers. The primary responsibilities include but are not limited to documenting all customer contacts into the tracking system, process complaints, conduct outreach efforts, assist in PCP selection, conduct new member orientation, review claims inquiries, handle provider and utilization management inquiries, etc. The Medicare Customer Services Representative will be trained in the Medicare line of business.
Job Description
Assist management staff with special projects: i.e., Claims Review
Record and respond to all customer contacts and update tracking system.
Manage and ensure appropriate follow-up and closure for all customer contacts.
Provide on-site as well as telephone orientations to new and existing members for lines of business that you are trained on.
Strive for first call resolution, working to resolve member and provider issues as the point of contact
Utilize dual monitors and leverage computer-based resources to find answers to customer questions
Research and respond accurately to all customer inquiries related to eligibility, benefits/ services, claims and authorizations.
Classify and record all customer encounters clearly and concisely.
Identify and escalate complex issues and provide follow-up/closure.
Identify and intake customer complaints, capturing all pertinent information.
Assist members with locating providers and vendors within Plan's network.
Verify and update member demographic information.
Process requests for member materials, such as ID cards, member guide, provider directory, etc.
Maintain access to all program necessary for completing tasks of a Medicare CS Rep.
Stay timely with ANOC, Compliance, and all other necessary yearly trainings.
All other duties and special projects as assign by the Director of Call Center Operations.
Ability to work between 8:00AM and 8:00PM Monday - Friday, and 9:00AM-5:00PM Saturday
Training class (Paid): 9:00AM-5:00PM Monday-Friday
Minimum Qualifications
High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and
Minimum 2 years' experience in a call center environment handling high volume of calls required
Prior managed care experience preferred
Professional Competencies
Integrity and Trust
Customer Focus
Functional/Technical skills
Written/Oral Communication
#LI-Hybrid
Billing Assistant
Account Representative Job 16 miles from Carteret
Actively
seeking a Billing Assistant for a
HYBRID and Full-Time Position
within a Law Firm
.
The right candidate will have Internship or Post-Graduation Professional Experience in a Billing or Accounting based role.
-
HOURS: Monday - Friday, 9:30 AM - 5:30 PM EST
SCHEDULE | LOCATION: HYBRID | New York, NY
PAY: $55 - $65K (Commensurate w/Experience) + Discretionary Bonus
BENEFITS HIGHLIGHTS: Health, Dental, Vision, 401K, etc.
-
IDEAL CANDIDATE REQUIREMENTS
H.S. Diploma REQUIRED; Bachelor's Degree PREFERRED
0-1+ Years of Billing or Accounting Experience
Strong Verbal and Written Communication Skills
Proficiency in MS Office Suite\
-
ROLE RESPONSIBILITIES
Review timekeeper diaries and costs for compliance with client/vendor terms
Process edits to billable hours based on attorney updates.
Responsible for regular monitoring of bill processing status and other necessary follow up to ensure successful processing and timely payment to the firm.
Participate in the review and monitoring of client billing arrangements
Respond timely to analysis and information requests
Special projects, as assigned.
-
SearchPointNY/Noor Staffing is an Equal Opportunity Employer. All applicants are considered for employment without regard to Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Retaliation, Parental Status, Military Service or Disability Status.
Client Svc III Rep: Device Maintenance
Account Representative Job 16 miles from Carteret
US-NY-New York Type: Full-Time # of Openings: 1 NY - NY-NYC Health-MS About the Role
Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Participates in the development, preparation and presentation of formal reporting requirements to the client.
- Point of escalation onsite to address and remediate client concerns.
- Responsible for maintaining site procedure guide documenting workflow processes and procedures.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Device Maintenance:
-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
-Follows daily, established maintenance processes and procedures.
-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
-Evaluates equipment issues and notifies service department if unable to resolve.
-Delivers paper.
-Assists end-users in basic functionality of equipment. Records meter reads.
-Maintains service activity reports.
-Monitors supplies and restocks inventory.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
- HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
In accordance with applicable law we are providing the anticipated base salary for this role: $20.55 to $28.20 hr
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at **************************************************************************
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.
#CSA
Posting Tags
#PM20 #LI-JZ1 #LI-ONSITE
PId2b8d98526d4-26***********2
D2D Sales Representative
Account Representative Job 16 miles from Carteret
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
In the Direct Sales Representative role, you will be part of one of the most dynamic sales departments in the company. As a valued member of the Optimum door-to-door team, you will work in the ever-changing consumer landscape. Every day will be different, every interaction will be unique, and you will have the opportunity to provide our valued customers with a memorable experience, guiding them through our full suite of Optimum products and services, such as high-speed internet, advanced TV, mobile, and voice technologies, ensuring that their solution, best fits their needs.
Our culture of excellence provides a pathway to success as local leaders and peers, will support your personal and professional growth by cultivating the skills needed to achieve sales targets, allowing you to be a successful earner in our lucrative compensation plan.
Responsibilities
Customized Solutions: Be a telecom wizard! Dive into the unique needs of each customer, crafting tailored telecom packages that leave them speechless with satisfaction.
Product Knowledge: Stay ahead of the curve by staying up to date with the latest offerings, pricing plans, and technological wizardry. You're the walking encyclopedia of telecom goodness!
Sales Pitch: Become a master of persuasion selling in the field. Showcase the unparalleled advantages of our products and services, effortlessly addressing customer concerns and objections.
Closing Deals: You're not just a salesperson; you're a deal-making maestro. Skillfully negotiate and close sales agreements, ensuring customers are thrilled and locked in for life.
Documentation: Your attention to detail is impeccable. Complete all paperwork, contracts, and sales reports with precision, ensuring we have everything we need for smooth sailing.
Relationship Building: You're not just closing deals; you're opening doors to lasting connections. Provide exceptional post-sales support and assistance, turning customers into lifelong advocates.
Team Collaboration: Teamwork makes the dream work. Collaborate, share insights, and create strategies with your fellow sales dynamos to conquer collective goals.
Targets and Quotas: You're driven by success. Consistently meet or surpass monthly sales targets and quotas, showing your unwavering commitment to personal and team triumph.
Compliance: Ethical and above board, that's your motto. Always adhere to company policies, industry regulations, and sales practices.
Qualifications
Minimum Qualifications and Essential Functions:
High school diploma or equivalent is necessary.
A minimum of one year of previous door-to-door selling experience.
Effective communication, negotiation, and problem-solving skills.
Self-motivator with a knack for working independently.
Proficient computer and technical skills, that help support the best customer solutions.
Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record.
Physical Abilities: Work environment includes sitting, standing, walking.
Ability to work full time.
Preferred Qualifications:
Sales-centric mindset: A genuine passion for delivering exceptional sales results by achieving sales targets. Ability to empathize with customers, understand their needs, and provide tailored solutions. Strong interpersonal and communication skills to build rapport and establish trust.
Extensive product knowledge: Deep understanding of mobile and fixed-line products and services. Stay current with industry trends, technological advancements, and competitive offerings. Ability to translate technical information into easily understandable terms for customers.
Digital proficiency: Comfortable navigating digital platforms and tools. Proficient in using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications. Ability to adapt to new technologies and embrace digital transformation.
What's In It For You:
Unlimited earning potential: Base pay + Uncapped Commission structure = $100,000+ combined income potential.[1]
Comprehensive training: We'll equip you with the knowledge you need to succeed.
Top-notch benefits: Medical, Dental & Vision Insurance from day one.
Time to relax: Enjoy paid vacation and sick pay.
Incentives galore: Dive into our Sales Incentive and Bonus programs for additional earning opportunities
Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
Stay connected: Discounted TV/Internet/Phone Employee product benefits.[2]
Secure your future: Contribute to a 401(k) with company-matched funds.
Continuous growth: Opportunities for career advancement within our organization.
[1] Estimated and not guaranteed. Earning potential varies based on individual sales performance and subject to the terms of applicable commission plan(s), which may be modified by the Company in its discretion.
[2] Subject to eligibility requirements and Company plan terms, including location of residence in Optimum footprint.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
[NYS Pay Transparency (Job located or reporting into NYS)]
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $45,000.00 - $45,000.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Legal Billing Specialist
Account Representative Job 17 miles from Carteret
Our client, a prominent law firm, is seeking a Billing Specialist for their Roseland, NJ office. This is a hybrid position, in-office Tuesday - Thursday, remote Monday and Friday. The Billing Specialist will handle the complex client billing and large portfolios of client matters.
Salary range is $75,000 - $85,000
Job Description:
Responsible for complete ownership of the billing cycle for designated portfolios of client matters.
Establishes, fosters, and maintains professional and collaborative relationships with attorneys, business services personnel, and clients to ensure compliance with both attorney and client specifications; manages all billing processes from engagement to bill posting with tact and diplomacy.
Reviews outside counsel guidelines and client agreed rates to ensure preparation of bills in accordance with the same.
Prepares work in process and bills according to alternative fee arrangements with accuracy; ensures fee arrangement is in line with the client's outside counsel guidelines, monitors fee caps, tier discounts and matter budgets; escalates and proposes solutions when potential issues might occur (delayed billings, exceeding fee cap, etc.).
Coordinates the prebill to final bill process; ensures Billing Partners receive accurate prebills and they return their prebills in a timely manner. Submits finalized bills/eBills in the appropriate template format by adhering to attorney and client specifications. Ensures final bills have been submitted to the client and are posted in financial system.
Collaborates with the eBilling Specialist regarding new client and matter eBilling set-ups. Collaborates with the Client Onboarding Manager to update appropriate fields of client information, according to client billing guidelines. Takes accountability for successful submission and troubleshooting issues. Proactively follows-up on the acceptance and timely payment of eBills.
Communicates directly with partners, their assistants and clients as requested, including following-up on ebilling revision and contacting clients as needed.Concisely communicates arrangements with Billing Partners and clients regarding their matters; provides clients with requested information on any special billing. Responds to all inquiries relating to same in a timely manner.
Responds to inquiries relating to billing and payment information; recommends solutions based on billing trends relating to realization; prepares ad hoc reports upon request.
Establishes effective back-up support processes (cross-training and knowledge transfer) to ensure seamless support for all portfolio matters; ensures adequate coverage when out of office.
Participates in continuous improvement of processes for own portfolio and for the Revenue group by offering constructive recommendations and solutions, proposals, streamlined processes, and actively solving issues.
Skills, Knowledge, and Abilities:
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Law firm accounting software experience, such as Aderant, is preferred.
Basic accounting and math skills to perform billing and reporting tasks.
Excellent written and verbal communication skills.
Strong attention to detail.
Ability to communicate effectively with lawyers, business services employees, and peers
Strong organizational and management skills and an ability to prioritize and complete simultaneous projects with minimal supervision.
Experience in working independently, within cross-functional teams, in a collaborative, professional environment.
Ability to meet deadlines and work well under pressure.
Ability to prepare accurate and detailed work product.
Excellent critical thinking skills and problem solving in addition to perform the essential functions of the job.
Exercises good judgment and decision making in performing essential function of position.
Education, Certifications and/or Experience:
Bachelor's degree in Accounting, Finance or Business discipline preferred
Minimum three years dedicated specialized billing, collections or account management experience
Law Firm or professional services background preferred
Hands-on experience performing complex accounting analysis
Billing Administrator
Account Representative Job 11 miles from Carteret
The Billing administrator will be responsible for processing and managing invoices for the company. This includes verifying all data entry from a 3rd party, reconciling invoices, ensuring accuracy of the data and communicating with internal departments for a resolution. Report creation weekly is also expected to track all sales, fuel, and toll collection. You must be detail oriented, organized, and can meet weekly deadlines without excuse. Very fast paced and demanding.
Senior Legal Billing Specialist
Account Representative Job 16 miles from Carteret
LaSalle Network is hiring on behalf of a leading global law firm, seeking a Senior Legal Billing Specialist to join their Manhattan team due to growth! Known for their high quality of talent, collaborative working culture and emphasis on work-life-balance, this firm is amongst the best in the country with significant growth potential.
The Senior Legal Billing Specialist is responsible for managing all aspects of billing for legal services provided by the firm. This role includes preparing invoices, ensuring compliance with billing guidelines and maintaining accurate billing records to support the firm's financial operations.
Senior Legal Billing Specialist Responsibilities:
Prepare and generate detailed invoices for legal services rendered, ensuring accuracy and compliance with client billing guidelines
Review and adjust billing entries as necessary, including time entries, expenses and disbursements
Conduct thorough reviews of billing statements for accuracy, resolving discrepancies with attorneys and clients
Collaborate with attorneys to clarify billing entries and address any client inquiries
Act as a point of contact for clients regarding billing inquiries and issues
Ensure timely and accurate entry of billable hours and expenses into the billing system
Maintain compliance with firm policies and procedures related to billing practices
Senior Legal Billing Specialist Requirements:
Bachelor's degree preferred
3+ years of legal billing experience
Aderant Software preferred
Advanced knowledge of Microsoft Excel
Excellent professional communication skills
This company offers competitive benefits and a hybrid working model. If you are interested and meet the above qualifications, apply today!
Thank you,
Rachel Holmes
Principal, National Recruiting
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ********************************************************************************************************
LNVPKO
Medical Collections Specialist
Account Representative Job 9 miles from Carteret
for Medical Collections Specialist
$22/hr
Onsite: Edison, NJ
As a Medical Collections Specialist, you are responsible for getting unpaid claims paid. This could simply be resubmission, attaining missing documentation or medical records, correcting the claim, or getting a letter of medical necessity. Your goal is to collect the money owed to the company for servicing the patient.
Essential Duties & Responsibilities for the Medical Collections Specialist:
Collaborate and communicate with other departments as needed to ensure resolution is reached
Timely review of remittance advice and correspondences
Ensure revenue is booked according to appropriate contract
As a Medical Collections Specialist, you bring:
Skilled experience in CPR+
High school diploma or equivalent
Must have Infusion experience
Knowledge of HCPC and CPT codes
1+ year of experience working with payors (billing or collections)
Customer Service Representative
Account Representative Job 21 miles from Carteret
In this role, the Customer Service Representative is the first point of contact for our customers, providing exceptional support and assistance to ensure their needs are met. This role handle inquiries, resolve issues, and contributes to a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities include but are not limited to:
Respond promptly but no later than 24 hours, to customers' inquiries via calls, emails and chat (approx. 75-100 per day) and continue to correspond with them until ticket is closed.
Be a product expert and provide accurate information regarding products, customer orders and services.
Assist customers with choosing quantity availability, material, colors, sizes and accessories for orders
Assist customers with order placements, replacements, modifications, and cancellations and troubleshoots incorrect orders.
Works directly with CSR manager to obtain customer discounts on incorrect or replacement orders, if necessary.
Process customer credits in sales entry system for accounting team to refund timely
Resolve customer complaints efficiently and effectively.
Maintain detailed records of customer interactions and transactions.
Assist customers with status updates by checking ERP system or providing shipping tracking numbers
Collaborate with manufacturing team to process rush and large quantity orders
Liaison between shipping manager and customer regarding ship dates, shipping address verifications, and BOLs.
Works with estimating and purchasing department for custom order quotes and drop ship orders.
Create production sheets for custom signage for the graphics department
Requests tax exempt certificates from the customer, if applicable
Perform data entry tasks accurately to ensure client information is up to date in the company ERP system.
Skills and Qualifications:
Experience in a call center or customer support environment is preferred.
Associate's degree or higher preferred.
Strong sales skills with the ability to upsell products when appropriate.
Proficient typing skills for efficient data entry.
Excellent verbal and written communication skills in English; proficiency in Spanish is a plus.
Ability to utilize computer systems effectively for client services and data management.
Strong problem-solving skills with a focus on customer satisfaction.
Ability to work well under pressure while maintaining professionalism.
Billing Coordinator
Account Representative Job 25 miles from Carteret
Role and Responsibilities
The Billing Coordinator will gather data, calculate charges and fees, and create invoices for billing purposes.
Prepares insurance claims with required documents and submits medical and dental insurance claims within OMSVision.
Serves as liaison between insurance providers, team members, and patients regarding payments, approvals, eligibility, etc.
Works with various insurance company guidelines to navigate their processes in an effort to achieve consistent outcomes.
Provides exceptional customer service while interacting with team members, insurance providers, and patients over the phone, in person or via electronic communication.
Adheres to deadlines and prioritizes work against the patient schedule.
Maintains confidentiality of information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High School diploma or equivalent required.
Associates degree or vocational school training preferred.
One year of relevant experience required.
Skills and Abilities
Ability to stay well organized in a fast-paced environment.
Ability to read and interpret Explanation of Benefits.
Knowledge of medical and dental terminology.
Knowledge of medical and dental insurance benefits.
Knowledge of medical and dental coding.
Experience with Microsoft Excel.
Experience with Dental Practice Management Software.
Great attention to detail.
CORE BENEFITS & WELLNESS
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
FINANCIAL WELL-BEING
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
LIFE INSURANCE
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
TIME OFF, DISABILITY AND LEAVE OF ABSENCE
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Short Term and Long Term Disability Plan
PI812d0e4a0977-26***********0
Customer Service Representative
Account Representative Job 16 miles from Carteret
Our client that provides services to the travel industry is seeking candidates with strong customer service experience to join their Long Island City, NY team. The right candidates for this role will ideally have worked in the travel or hospitality industry or Call Center environment. You thrive in a role that allows you to listen, analyze and resolve problems and you have a knack for working with multiple software to provide solutions quickly. You are flexible to work weekends and holidays along with being available to cover extra shifts as needed. Shifts will be 4 days, 10-hour shifts. Available shift are 7:30 pm to 5:30 am. If selected for this role, the training will be onsite in Melville, NY for up to 4 weeks.
This is an onsite role offering an hourly rate of up to $ 21.00 per hour depending on experience.
Responsibilities:
Serve as on-site liaison with the airline partner, providing support, guidance, and training.
Process client requests received through system.
Assess customer needs and respond in a timely and professional manner.
Follow-up on all client requests and transactions to ensure client satisfaction.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or company adversely.
Negotiate with vendors to achieve the best outcome for the client and company.
Resolve client disagreements in a calm and professional manner.
Research and present solutions to satisfy client needs based on facts.
Effectively use phone, email, fax, and Reservation Systems to track and provide solutions.
Adapt to needs arising from the changing dynamics of schedules and unforeseen situations.
Learn and maintain knowledge to provide high level customer service.
Achieve and maintain passing score on initial and ongoing training.
Required Qualifications:
Prior Customer Service experience in fast paced client facing role.
Excellent Interpersonal skills with professional telephone etiquette.
Available to work extended hours and serve “On Call” as needed.
Excellent verbal and written communication skills.
Ability to learn new software and work with multiple screens.
Ability to multitask and prioritize in a fast-paced environment.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs - this specialized approach sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
Senior Client Account Billing Specialist (Global Law Firm)
Account Representative Job 16 miles from Carteret
Senior Client Account Billing Specialist (Global Law Firm)
Company:
AM 100 Law (Hybrid)
Comp Package:
Base to $100K, Paid Overtime, Tuition Reimbursement, Full Benefits, Bonus, 401K+, etc.
Responsibilities for Senior Client Billing Specialist (Global Law Firm):
Handle complex billing and client analysis projects
Understands and responds to inquiries and requests made by clients, attorneys and support staff
Ability to formulate strong work team relationships both internally and externally
Prepare bills and internal forms including appropriate back-up required to process monthly reminder memos, A/R write-offs, retainer and on-account applications, etc
Handle assigned partner(s) billing and collection activity
Handle time/cost transfers; investigate appropriateness of where entries should be billed
Track status of bills submitted, identify issues, and work to address rejections and reductions as they arise
Provide assistance to partners and clients regarding outstanding and/or short paid invoices
Qualifications for Senior Client Account Billing Specialist (Global Law Firm):
Bachelor's Degree required
3+ years of billing experience within a law firm required
Aderant, 3E or Elite a plus
Possess outstanding interpersonal skills in order to work effectively within a team environment, as well as independently
Ability to adapt to new assignments and deadlines in a fast-paced, highly demanding environment
MS Office with emphasis on Word and Excel
Customer Service Representative
Account Representative Job 20 miles from Carteret
Day-to-Day
Insight Global is looking for a 6 month contract Customer Service Specialist for a client in Bridgewater, NJ for $29 an hour.
Responsibilities for the role are as follows:
Responsibilities:
• Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
• Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
• Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer's trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
• Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
• Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime.
• Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.
• Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.
• Continuous Improvement: Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customer's experience.
• Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI's, performance management systems and reports to improve personal performance.
• Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
• Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities.
• Compliance: Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements.
Invoicing Specialist
Account Representative Job 18 miles from Carteret
Invoicing & EDI Specialist
Role Description
This is an on-site role responsible for:
Direct import invoicing and purchase orders
EDI experience
Log orders and set invoices in TrueCommerce EDI
Freight invoicing
Utilizing SAGE 100 for entering, tracking and follow up on invoices and POs
Remittance coordination
Charge back dispute follow up
Creating credit/debit memos in SAGE 100
Ensure compliance standards are reviewed and adhered to
Qualifications
Experience with SAGE 100
Experience with Invoicing & Purchase Orders
Preferred experience with chargeback disputes
Strong communication skills, both written and oral
Excellent organizational skills with high attention to detail
Ability to multitask and prioritize workload effectively
Entry to Mid Level Collections Specialist
Account Representative Job 16 miles from Carteret
BRANCH COLLECTIONS SPECIALIST
At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.
IN THE ROLE
Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
REQUIREMENTS:
HS Diploma/GED
PREFERRED:
Collections or Customer Service experience
Bilingual (language requirement per need)
Location: On Site
Target base salary range is $20.00-$24.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 branch locations and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
KEY WORD TAGS
Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
Customer Service Representative
Account Representative Job 17 miles from Carteret
About Us
At Apex Heart and Vascular, we provide cutting-edge compassionate care. We have a talented team who is proud to be making a positive impact on the lives of our patients each and every day. We are growing fast and looking to have an enthusiastic Patient Care Concierge to join our team.
Role Description
This is a full-time role for a Patient Care Concierge at Apex Heart and Vascular Center. The Patient Care Concierge will be responsible for ensuring a positive patient experience by managing online reviews, conducting feedback surveys, and providing exceptional customer service. The role involves interacting with patients to gather feedback, managing online reviews, and facilitating communication between patients and healthcare providers.
We offer a competitive salary and benefits package commensurate with experience.
Key Responsibilities
Greet and assist patients and families with check-in/check-out processes.
Address patient concerns and provide information about services.
Encourage and manage patient reviews on Google.
Respond to reviews and resolve issues to improve patient satisfaction.
Develop and manage patient feedback surveys.
Collect and analyze survey data to identify areas for improvement.
Deliver exceptional service with empathy and professionalism.
Respond promptly to patient inquiries and requests.
Serve as the main contact for patients and families.
Maintain accurate patient records and ensure confidentiality.
Qualifications
Strong communication skills
Effective relationship-building abilities
Experience in customer service
Proficiency in managing online reviews and conducting surveys
Excellent interpersonal skills
Knowledge of healthcare terminology and procedures is a plus
High school diploma or equivalent required; associate's or bachelor's degree in hospitality, or a related field preferred
To be considered for this position, along with the LinkedIn application - please submit your CV along with a brief video recording (under 2 minutes) that includes:
An introduction of yourself
A summary of your relevant experience
An explanation of why you are the right fit for this role
Send your CV and video to: ***************************
Sales Representative - Matchmaking Services
Account Representative Job 16 miles from Carteret
Spark Networks is dedicated to helping individuals find meaningful and lasting connections. Our mission is to create sparks that light the way to fulfilling relationships. We pride ourselves on our personalized approach and commitment to excellence.
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About the role
We are looking for a Sales Representative with proven experience in high-ticket sales. Candidates without this experience will not be considered. Experience in matchmaking or dating sales is a plus for this role.
Job Description:
We are looking for an enthusiastic and results-driven Sales Representative to join our team. In this role, you will be responsible for selling our premium matchmaking services to potential clients. With all leads being inbound, you"ll have the unique opportunity to engage with individuals who have already expressed interest in our services.
Key Responsibilities:
Engage with inbound leads through video calls, phone calls, and emails.
Understand client"s needs and recommend suitable matchmaking solutions.
Build and maintain strong relationships with clients to ensure satisfaction and referrals.
Achieve and exceed monthly sales targets and KPIs.
Keep accurate records of all sales activities in the CRM system.
Qualifications:
Proven track record in sales within the matchmaking or dating industry.
Excellent communication and interpersonal skills with the ability to build rapport quickly.
Proficiency in using CRM software and other sales tools.
Strong organizational skills and attention to detail.
Self-motivated with a passion for helping others find happiness.
What We Offer:
Competitive base salary plus attractive commission structure.
Opportunities for professional growth and development.
A supportive and collaborative team environment.
The chance to make a positive impact on people"s lives every day.
How to Apply:
If you"re excited about the opportunity to help others find love and have the sales skills to match, we"d love to hear from you!
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Billing Analyst
Account Representative Job 28 miles from Carteret
Job Title: Billing Analyst
Duration: 12-Month Contract
Schedule: Hybrid (2 days onsite per week)
Pay Rate: $19.23/hr.
Qualifications:
Prior experience in a project-based or corporate environment is a plus.
Proficiency in Microsoft Office Suite, especially Excel.
Familiarity with Customer Relationship Management (CRM) and billing systems is preferred.
Responsibilities:
Manage contract and sales order processing within the order processing and billing departments.
Collaborate with the compliance team to ensure adherence to risk management policies and SOX compliance.
Contribute to a cross-departmental project involving multiple systems and workflows.
Perform billing tasks, including adjustments, reconciliations, balancing, research, and customer service activities to support business operations effectively.
Wine Sales Representative
Account Representative Job 16 miles from Carteret
Tri-Vin Imports, Inc. is actively seeking a motivated, aggressive, and professional-minded Wine Sales Representative for established sales territory in the New York City area. Tri-Vin was founded in 1987, this family-owned business has experienced steady and continuous growth over the years. We pride ourselves in putting together a diverse, exceptionally rated portfolio. If you have a passion for wine, an appreciation for the growing craft/artisan wine and spirit market, are driving by the art of selling, and pursue an opportunity to work alongside some of the most diverse individuals and producers on the market, be advised that Tri-Vin is currently seeking an experienced, refined sales professional looking to take his/her career to the next level.
Responsibilities:
. Communicating with both On/Off premise accounts to give successful presentations for decision-making buyers that result in the sales of wine and/or spirits
. Increasing product placements and opening new accounts
. Maintaining, develop, and grow sales by working directly with retailers
. Planning and executing a daily schedule of sales calls via a pre-determined account run
. Meeting or exceeding pre-determined service expectations while effectively selling the portfolio and fulfilling designated account run
management objectives
. Working with supplier representatives and managers in the field to promote sales in territory
. Participate in trade and in-store tasting events. Set up tastings with account managers and follow up accordingly
. Communicate and work with suppliers in your market
. Improving the marketability of products through shelf management, display position and price point Management
. Effectively planning on a daily, weekly, monthly, and yearly basis in relation to achieving applicable sales goals
. Following through on issues deemed important to management, customers, and suppliers
Qualifications:
. Candidate should have three (3) years wholesale experience, or commensurate experience in the hospitality industry, interpersonal skills, and
strong work ethic
. Basic knowledge of wine, new and old world, and desire to expand wine education
. Ability to create opportunity and close a sale
. Self-motivated and able to work independently
. Excellent personal and written presentation and communication skills
. Computer literate and tech savvy
. Valid Driver's license
Tri-Vin Imports offers a competitive employment package that includes:
- A commission-based salary
- Generous monthly bonus program
- Monthly car/travel expense allowance
- 401k
- Health insurance and other incentives.
If you qualify and/or in the restaurant, bar industry with a passion for wine and spirit sales we invite you to apply.
Job category: Sales and Marketing
Sales Representative
Account Representative Job 16 miles from Carteret
Employment Type: 1099 for first 90 days, transitioning to Full-time Base Salary + Commission - timing for this transition is based fully on performance. Company Overview: Communal Brands is a leader in producing, importing, distributing, and innovating eco-conscious wines. Rooted in our core values of quality, inclusivity, and accessibility, we redefine wine culture with approachable packaging. Join us in shaping a vibrant future where every sip embodies sustainability and community.
Job Description: We are seeking an ambitious and client-focused Sales Representative to join our team as a 1099 contractor, bringing fresh energy and innovative thinking to expand our brand's reach in the NY wine market. In this role, you will be responsible for identifying and establishing relationships with new clients, managing existing accounts, and driving revenue growth across various sales channels. This role is perfect for a self-starter who thrives in a fast-paced environment and is passionate about building lasting client connections.
As our Sales Representative, you will have the flexibility and autonomy to manage your own territory, supported by a team that values collaboration, creativity, and client-centricity. This role requires you to be in the field and active with accounts at least 80% of the time and will require updates to be made to accounts via our shared sales platform, Vinosmith. The ideal candidate has a deep understanding of the wine industry, a knack for relationship-building, and the drive to go above and beyond to meet targets.
Key Responsibilities:
Client Acquisition and Onboarding: Identify prospective clients and introduce them to our product offerings. Establish a seamless onboarding process to ensure client satisfaction and set the stage for long-term partnerships.
Sales Strategy Execution: Collaborate with leadership to understand and implement our sales strategy, adapting tactics as needed to meet specific client needs and market conditions.
Account Management and Relationship Building: Maintain and nurture relationships with existing clients, serving as their primary point of contact and ensuring they receive excellent service, support, and timely product information.
Revenue Growth: Drive revenue by identifying and developing new sales channels, upselling to current clients, and maintaining an active sales pipeline. Meet or exceed monthly and quarterly sales targets.
Market Analysis and Feedback Collection: Stay informed on industry trends and competitor activity, providing feedback to the team to refine sales approaches, product positioning, and potential new market opportunities.
Networking and Brand Representation: Represent the company at industry events, tastings, and networking opportunities to increase brand visibility, expand your client base, and stay connected to the industry.
Sales Reporting: Regularly update sales activities, track performance, and report progress to the leadership team, ensuring transparency and alignment with company goals.
Qualifications:
Proven Sales Experience: 2+ years of experience in sales, preferably within the wine, beverage, or hospitality industry. A proven track record of meeting or exceeding sales targets.
Industry Knowledge: Familiarity with the NY wine market and its major players. Knowledge of wine and beverage industry trends and customer preferences.
Excellent Communication Skills: Strong verbal and written communication abilities to effectively engage clients, present products, and build relationships.
Self-Motivated and Goal-Oriented: Ability to work independently as a 1099 contractor with the drive to meet targets, grow your client base, and contribute to the company's growth.
Relationship-Driven: Skilled at building and maintaining positive client relationships with a focus on client satisfaction, retention, and growth.
Adaptable and Flexible: Comfortable working in a fast-paced, entrepreneurial environment, with the ability to adapt to changing priorities and market dynamics.
CRM Proficiency: Experience with CRM systems to track sales activities, manage client data, and report on progress.
Compensation and Benefits:
This role begins as a 1099 contract position, with potential opportunities for full-time employment based on performance and company growth. Compensation is commission-based with competitive rates, offering high earning potential for motivated individuals.
Location:
NYC-based candidates are preferred, with opportunities to attend local events, tastings, and networking engagements.
Job category: Sales and Marketing