Customer Service Representative
Account representative job in Wilmington, DE
Qualifications:
Phone background preferred
Proficient on the computer
Good typing skills
Friendly customer service.
100% incoming calls, 1000 calls/day across the department
In-Home Sales Representative
Account representative job in Wilmington, DE
Ready to Join America's Fastest-Growing Home Improvement Company?
At Home Genius Exteriors, we're not just remodeling homes - we're redefining the homeowner experience! In just 6 years, we've grown from $3M to $250M by delivering
A Different Experience
through quality, care, and compassion. Now, we need YOU to help us take it nationwide by 2030.
We want dynamic, driven individuals who thrive on challenge and success. If you've got the hunger to grow, the energy to hustle, and the desire to lead, this is the place for you!
Position: Home Remodeling Expert
Step into a full-time, W-2, outside sales role meeting pre-qualified homeowners, delivering impactful presentations, and closing high-ticket deals. Top performers are earning up to $300K/year!
Pay: $90K-$300K/year (UNCAPPED commission!)
Average First-Year Earnings: $100K-$150K
Key Responsibilities:
Conduct in-home presentations that WOW homeowners.
Assess homes, recommend solutions, and close sales.
Master our product portfolio and financing options.
Build lasting customer relationships for repeat business.
Participate in ongoing sales training.
Qualifications:
Strong communication & organization skills.
Reliable transportation, flexible schedule (6 days/week).
Self-motivated; works well independently or on a team.
Sales/home improvement experience is a plus, not required.
Why Join Us?
No cold calls - all appointments pre-set & pre-qualified
Medical, dental, vision after 30 days
Monthly, quarterly, annual performance bonuses
Flexible Time Off
Gas & toll reimbursements
Annual retreats & a winning culture
This isn't just a job - it's your chance to join the fastest-growing name in home improvement and take your career to the next level. Apply today and Experience the Genius Difference!
Collections Specialist
Account representative job in Newark, DE
Our client in Newark, DE is seeking a Debt Recovery Specialist to join their team for their upcoming training class in November.
This is a temp to hire position starting in November with a varying schedule of 8am to 5pm Monday-Friday, however, required to work two nights a week from 12pm to 9pm with rotating Saturdays 8AM-12PM.
This position offers $16/hr.
Essential Duties:
Achieve department standards, goals, and work minimum accounts per hour as set by management through continuous efforts to contact clients and collect on debtor accounts while performing all phases of skip tracing work
Follow up on all accounts/payment arrangements until paid, settled, cured from delinquency, or deemed uncollectible by management
Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company
Adhere to and abide by all regulations as set forth by the FDCPA
Any other duties as assigned by General Manager or Section Manager
Qualifications & Skills:
Must be available to attend and complete entire training program
Required to work 2 nights per week until 9pm
Strong customer service, written, and oral communication skills required
Ability to work well under pressure, independently, and meet deadlines
Experience in agency or bank recovery, and knowledge of the FDCPA and credit bureau reports (preferred)
Highly motivated and proactive
If you have previously registered with us, please call our office at 302-738-7800 so that we can update your information with you.
If you are interested in signing up with J & J Staffing Resources today, please copy and paste the link below into your web browser to get started.
https://hrcenter.ontempworks.com/en/JJStaff
Collections Specialist
Account representative job in Newark, DE
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Collections Representatives
The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Qualifications
Required Skills:
1. Excellent communication skills
2. Customer Service focus
3. Ability to understand and discuss personal and financial difficulties
4. Ability to recommend and negotiate payment arrangements
5. Demonstrated ability to work in a fast paced environment
6. Strong computer skills
Desired Skills:
1. Previous collections experience
2. Previous customer service experience
3. Strong negotiation skills
Additional Information
Czaria Abaloyan
************
Senior Specialist, Account Management
Account representative job in Dover, DE
**What Account Management contributes to Cardinal Health:** **Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.**
**Responsibilities:**
**Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs**
**Bridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service**
**Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives**
**Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions**
**Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.**
**Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives**
**Track, measure, and report key performance indicators monthly**
**Build and maintain long-term trusted relationships with customer to support retention and growth of the account**
**Qualifications:**
**Bachelor's degree in related field, or equivalent work experience, preferred**
**2-4 years of customer management experience, preferred**
**Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred**
**Demonstrated ability to work in a fast-paced, collaborative environment, preferred**
**Highly motivated and able to work effectively within a team, preferred**
**Strong communication skills with the ability to build solid relationships. preferred**
**Ability to travel to customer locations, as needed is preferred**
**What is expected of you and others at this level:**
**Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks**
**Works on projects of moderate scope and complexity**
**Identifies possible solutions to a variety of technical problems and takes actions to resolve**
**Applies judgment within defined parameters**
**Receives general guidance may receive more detailed instruction on new projects**
**Work reviewed for sound reasoning and accuracy**
**Anticipated salary range:** $57,000.00 - $81,600.00
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
**Medical, dental and vision coverage**
**Paid time off plan**
**Health savings account (HSA)**
**401k savings plan**
**Access to wages before pay day with my FlexPay**
**Flexible spending accounts (FSAs)**
**Short- and long-term disability coverage**
**Work-Life resources**
**Paid parental leave**
**Healthy lifestyle programs**
**Application window anticipated to close:** 1/17/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Account Representative
Account representative job in Wilmington, DE
Job Description
Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We're looking for friendly, professional, and motivated Collections Representatives to join our team. If you're looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!
Collections Representative
The Collections Representative will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect.
Location: Must reside a commutable distance from our office in downtown Wilmington
Schedule: Must be available Monday through Friday 7:00am to 6:00pm EST
Salary: $18.50/hour plus commission
Additional Compensation and Benefits:
At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer the following benefits:
Competitive Medica, Dental, and Vision insurance from premium providers
Paid Time Off (PTO) and Wellness Days
401K with company matching
Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance.
Tuition Reimbursement after 1 year of employment
Additional benefits such as identity theft protection, flexible spending accounts, employee recognition events, pre-tax commuter benefits, and more
DAY TO DAY
Speaking with the client's customers via telephone to request payment of their outstanding balance in full
Create alternative payment plans for the customers if they cannot pay the outstanding balance in full
Process payments via phone
Handling up to 100 inbound and outbound calls daily
Follow up with taxpayers
Document all collection activities on all required systems
Recommend what further action should be taken for taxpayers who default on their payment plans
Treat each customer with respect and professionalism
Uphold the qualities and core values that the client and Harris & Harris have set forth
WHAT YOU MUST POSSESS
Must Have:
Must have 2 to 3 years of experience in a high volume, call center environment
Basic skills and familiarity with navigating multiple computer systems, and Microsoft Excel, Outlook, and Word
Professional and empathetic customer service and negotiation skills
Able to maintain composure on difficult calls and escalate appropriately
Nice To Have:
At least 1 or 2 years of previous collections experience
Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred - but we will teach you
Experience with collection software and outbound dialer experience is a plus
Military experience is always a plus, and we encourage veterans to apply!
Bilingual in Spanish or another language is a plus!
WHY HARRIS & HARRIS?
Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Since 1968, we have been trusted partners of some of the country's largest healthcare, utility, and government entities. Our clients benefit from our having more than 50 years in the business.
The family business Samuel Harris started more than five decades ago is now a firm comprised of more than 500 hundred employees including our Collections and Customer Care professionals. Our teams employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.
We take pride in knowing what it takes to turn a call from "average" to "excellent" and are proud to continue our strong history of delighting clients and customers thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. They are the lifeblood of what we do and who we are.
At Harris & Harris, we're proud to be an organization where everyone is welcome and can feel free to be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where our employees feel valued.
We are also an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.
At Harris & Harris, everyone is important, and we believe that one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!
Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws
Billing Specialist
Account representative job in Wilmington, DE
ESSENTIAL DUTIES & RESPONSIBILITIES:
Input all charges related to the assigned physician's professional services into the practice management system including office and hospital charges in accordance with practice protocol with an emphasis on accuracy to ensure timely reimbursement and maximum patient satisfaction. All charge batches should balance in both number of procedures and total dollar prior to posting.
Post all payments, by line-item, received for physician's professional services into the practice management system including co-payments, insurance payments, and patient payments in accordance with practice protocol with an emphasis on accuracy to ensure maximum patient satisfaction and profitability. All payment batches must be balanced in both their dollar value of payments and adjustments prior to posting.
Post all credit and debit adjustments to patient accounts with strict adherence to the guidelines in the Procedure Manual.
File all charge, payment and adjustment batches in the appropriate format by batch date for quick reference.
Review the physician's coding at charge entry to ensure compliance with Medicare guidelines and to ensure accurate and timely reimbursement.
Provide customer service both on the telephone and in the office for all patients and authorized representatives regarding patient accounts in accordance with practice protocol. Patient calls regarding accounts receivable should be returned within 2 business days to ensure maximum patient satisfaction.
Verify all demographic and insurance information in patient registration of the practice management system at the time of charge entry to ensure accuracy, provide feedback to other front office staff members and to ensure timely reimbursement.
Follow-up on all outstanding insurance claims at 30,45,60 days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability.
Follow-up on all outstanding patient account balances at 35,60,90,120 days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability using the A/R aged reports.
Provide information pertaining to billing, coding, managed care networks, insurance carriers and reimbursement to physicians and managers.
Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills within five working days of receipt to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction.
Submit primary and secondary insurance claims electronically each day and on HCFA semi-weekly to ensure timely reimbursement.
Attendance at relevant seminars to remain abreast of current issues regarding obstetric and/or gynecology accounts receivable, Medicare Compliance and HIPAA.
Recommend accounts for outside collection when internal collection efforts fail in accordance with practice protocol.
Process refunds to insurance companies and patients in accordance with practice protocol.
Reconcile the incoming lockbox deposits in accordance with practice protocol as required to ensure timely payment posting.
Monitor reimbursement from managed care networks and insurance carriers to ensure reimbursement consistent with contract rates.
Proficiency with all facets of the medical practice management system including patient registration, charge entry, insurance processing, advanced collections, reports and ledger inquiry.
Maintain information regarding coding, insurance carriers, managed care networks and credentialing in an organized easy to reference format.
Maintain an organized, efficient and professional work environment.
Adhere to all practice policies related to OSHA, HIPAA and Medicare Compliance.
Other duties as assigned.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Medical collection: 2 years (Preferred)
Medical billing: 2 years (Required)
Work Location: In person
HVAC Service Billing Specialist
Account representative job in New Castle, DE
Full-time Description
ModernControls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, Maryland, Virgina and New Jersey. With over 220 employees, 4 locations, and a fleet of over 140 service vehicles, our team of experts install, maintain, and design Building Automation and HVAC systems designed to help building owners and facility managers control building environments and operating costs.
We are seeking a motivated and detail-oriented HVAC Service Billing Specialist to join our Service Department. The HVAC Service Billing Specialist is responsible for accurately processing service work orders, generating invoices, and ensuring timely billing for HVAC and building automation services. This role requires a strong understanding of service operations, cost calculations, contract terms, and customer requirements to ensure accurate and efficient billing. This is an office-based, non-union position reporting directly to the Service Department.
Requirements
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned:
Work Order Management:
• Review completed service work orders for accuracy and completeness.
• Verify labor hours, materials used, subcontractor costs, and any additional charges.
• Ensure all required documentation (e.g., service reports, customer signatures) is attached to the work order.
Billing & Invoicing:
• Generate invoices based on work order details, service agreements, and contractual terms.
• Apply appropriate labor rates, material markups, and service contract pricing.
• Submit invoices to customers in accordance with agreed billing cycles and terms.
• Track and follow up on outstanding invoices to ensure timely payments.
Customer & Internal Coordination:
• Communicate with service technicians, project managers, and sales teams to resolve discrepancies.
• Coordinate with customers regarding billing inquiries and payment schedules.
• Assist in reconciling billing issues and disputes to ensure customer satisfaction.
Compliance & Documentation:
• Ensure compliance with company policies, industry regulations, and contractual agreements.
• Maintain organized records of work orders, invoices, and billing communications.
• Prepare reports on billing status, revenue, and outstanding payments.
QUALIFICATIONS & Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in HVAC, building automation, or service-related billing.
• Strong knowledge of work order processing and invoicing systems.
• Attention to detail and accuracy in financial transactions.
• Proficiency in accounting or service management software (Viewpoint Spectrum).
• Strong communication and problem-solving skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
What We Offer:
· Professional development and advancement opportunities within the company.
· 100% company paid Health insurance
· 401(k) with company match
· 15 days paid time off at start of employment
· Dental/Vision insurance
· Flexible schedule
· Health savings account
· Life insurance
· Tuition reimbursement
Medical Billing Specialist (Outpatient Therapy)
Account representative job in Dover, DE
Job DescriptionDescription:
About Us: We are a mission-driven outpatient mental health practice with offices in Delaware and North Carolina dedicated to delivering exceptional care to our clients. To support our operations, we are seeking a Medical Billing Specialist.
Are you:
A motivated & driven professional with minimal experience in medical billing?
Eager to contribute to the growth of a thriving practice while advancing your own professional development?
Looking for a workplace that values you as an individual and not just a number?
Seeking a work/life balance with 136+ hours of PTO with competitive pay?
Key Responsibilities:
Claims Management: Review and resolve claims on the issue log daily, addressing rejections, denials, and incomplete claims. Resubmit corrected claims within a defined timeframe (24-48 hours).
Claims Issue Resolution: Address rejections, denials, and incomplete claims by contacting payers and resubmitting corrected claims promptly.
Aging Report Management: Monitor and follow up on aging claims, prioritizing accounts over 30 days weekly and escalating high-balance claims.
Insurance Communication: Communicate with payers to resolve claim issues, clarify denial reasons, and obtain claim status updates.
Payment Reconciliation: Match payments to claims, ensuring accurate posting in the billing system. Resolve discrepancies or partial payments promptly.
Reporting: Generate weekly reports summarizing claim resolutions, aging accounts progress, and any recurring payer issues.
Patient Account Management: Prepare and distribute patient statements monthly. Address patient billing questions and disputes professionally and efficiently.
Team Collaboration: Work closely with other billing staff to ensure seamless workflows and cross-functional coverage when needed.
Benefits:
At Mental Edge Counseling, LLC, we pride ourselves on creating a supportive and rewarding atmosphere for our team. As a Medical Billing Specialist with us, you will enjoy:
Competitive Compensation with consistent opportunity for continued growth
Comprehensive Benefits: Access to health, vision, and dental insurance.
Ample PTO: Start with 136+ hours of paid time off that increases with longevity, plus 2 additional ‘Mental Health' PTO days.
Retirement Benefits: Newly added retirement benefits for those who will be with the team for the long haul.
Professional Development: Receive paid training and certifications to enhance your skills.
Strong Support System: Benefit from our extensive administrative support team.
Collaborative Work Environment: Be part of a dynamic team that values collaboration and teamwork.
#ZR
Requirements:
Qualifications:
Minimum of 2-3 years of medical billing experience, ideally in behavioral health or outpatient services, with a focus on accounts receivable and patient account management.
Medical Coding Experience preferred, but not required.
Proficiency in medical billing software and electronic health records (EHR) systems.
Strong understanding of CPT/ICD-10 codes, insurance processes, and claims lifecycle.
Exceptional organizational skills and the ability to prioritize tasks in a fast-paced environment.
Proficiency in the Microsoft Suite (Excel, Word, Powerpoint, etc)
Utility Collector - 3 Immediate Openings -$18.00 per hour
Account representative job in Newport, DE
WE TRAIN!!!!!!!!!!!!!!! WE TRAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Utility Notice Delivery - 3 Immediate Openings!
📍 Newport, DE | 💼 Full-Time | 💵 From $18/hour | 🚗 Company Vehicle Provided
Looking for a reliable job with weekly pay and benefits? Scope Services is hiring 3 Utility Representatives to deliver utility notices and represent clients in the field. If you're dependable, safety-conscious, and enjoy working independently, we want to hear from you!
🚚 What You'll Do
Deliver utility collection notices to homes and businesses
Navigate daily routes efficiently using GPS or local knowledge
Maintain a clean and organized company-provided vehicle
Communicate clearly with customers, dispatchers, and team members
Follow all safety procedures and represent the company professionally
🗓 Schedule
Monday to Friday
Hours: 7:00 AM - 3:30 PM (or until work is completed)
No weekends!
💵 Pay & Benefits
Starting at $18.00/hour
Weekly pay
Full benefits package:
401(k)
Health, dental, vision, and life insurance
Paid holidays
Company vehicle provided during work hours
On-the-job training included
✅ Requirements
High school diploma or GED (Required)
Valid driver's license (Required)
Able to pass:
Pre employment drug screen
Criminal background check
Motor vehicle report (MVR) check
Reliable transportation to report to work daily
Comfortable working outdoors in all weather conditions
Able to enter/exit a vehicle multiple times per shift
🤝 What We're Looking For
Dependable, ethical, and safety-conscious individual
Strong verbal and written communication skills
Basic customer service skills and a professional attitude
Good sense of direction and familiarity with local areas
Apply today to start a stable, full-time position with room to grow! No utility collections experience? No problem-we'll train the right candidates.
Auto-ApplyDebt Collections Specialist (Delinquent Accounts Specialist)
Account representative job in New Castle, DE
Job DescriptionWhat's in it for you?! Tremendous career advancement opportunities! Fitness Centers/Gym Subsidies and fitness trackers! Health and wellness programs! 401k company match! Employee stock purchase plan! Basic life insurance! Very generous PTO plus 14 paid holidays!
PTO for volunteer work you are passionate about!
Comprehensive benefits package with dental and vision!
Pet Insurance!
Flexible spending accounts!
New Parents get 12 weeks of 100% PTO, for birth or adoption!
Tuition reimbursement!
What you will be doing:
Manage a portfolio of assigned delinquent accounts.
Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal regulations.
Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
Experience you will need:
Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
Detail-oriented with excellent organizational and time management skills.
Reliable, with the ability to work flexible day, evening, and weekend hours as required.
Basic computing skills.
Must be able to obtain required license for collecting upon placement.
High school diploma or equivalent; some college coursework in business or related fields is preferred.
0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
Familiarity with debt collection laws, regulations, and compliance requirements.
Collection Specialist
Account representative job in Dover, DE
Basic Function: The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services.
Key Responsibilities:
· Collection calls and/or correspondence in a fast-paced goal-oriented collections department
· Responsible for monitoring and maintaining assigned accounts
· Accountable for reducing delinquency for assigned accounts
· Provide customer service regarding collection issues
· Process customer refunds and review account adjustments, including resolving client discrepancies and short payments
· Enlist the efforts of sales and senior management when necessary to accelerate the collection process
· Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Essential Functions:
· Monthly reporting to direct supervisor
· High volume communication (verbal/written) to assigned delinquent customers
· Reconcile customer disputes as they pertain to payment of outstanding balances that are due
· Provide excellent & considerate customer service
· Work independently, manage multiple priorities and work well under pressure
· Participate in team planning meetings
· Meet defined department goals and activity metrics
Required Skills:
· 3-5 years high volume corporate collections experience
· Strong Microsoft Office Knowledge (Excel, Word)
· Strong Verbal and Writing skills
· Knowledge of Billing and Collections procedures
· Accounts Receivable knowledge/experience a plus
· Strong attention to detail, goal oriented
· Experience with Great Plains a plus
· Commitment to excellent customer service
Job Type: Full-time
Salary: $35,000.00 - $40,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Physical setting:
Call center
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Microsoft Excel: 1 year (Preferred)
Customer service: 1 year (Preferred)
Customer Service Representative
Account representative job in Wilmington, DE
Duration-12+ months Contract
Shift-8 am - 4:30 pm M-F
Qualifications:
Phone background preferred
Proficient on the computer
Good typing skills
Friendly customer service.
Contact with taxpayers at the window.
100% incoming calls, 1000 calls/day across the department
Sales Representative
Account representative job in Georgetown, DE
Ready to Join America's Fastest-Growing Home Improvement Company?
At Home Genius Exteriors, we're not just remodeling homes - we're redefining the homeowner experience! In just 6 years, we've grown from $3M to $250M by delivering
A Different Experience
through quality, care, and compassion. Now, we need YOU to help us take it nationwide by 2030.
We want dynamic, driven individuals who thrive on challenge and success. If you've got the hunger to grow, the energy to hustle, and the desire to lead, this is the place for you!
Position: Home Remodeling Expert
Step into a full-time, W-2, outside sales role meeting pre-qualified homeowners, delivering impactful presentations, and closing high-ticket deals. Top performers are earning up to $300K/year!
Pay: $90K-$300K/year (UNCAPPED commission!)
Average First-Year Earnings: $100K-$150K
Key Responsibilities:
Conduct in-home presentations that WOW homeowners.
Assess homes, recommend solutions, and close sales.
Master our product portfolio and financing options.
Build lasting customer relationships for repeat business.
Participate in ongoing sales training.
Qualifications:
Strong communication & organization skills.
Reliable transportation, flexible schedule (6 days/week).
Self-motivated; works well independently or on a team.
Sales/home improvement experience is a plus, not required.
Why Join Us?
No cold calls - all appointments pre-set & pre-qualified
Medical, dental, vision after 30 days
Monthly, quarterly, annual performance bonuses
Flexible Time Off
Gas & toll reimbursements
Annual retreats & a winning culture
This isn't just a job - it's your chance to join the fastest-growing name in home improvement and take your career to the next level. Apply today and Experience the Genius Difference!
Sr Specialist, Account Management
Account representative job in Dover, DE
**At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.** **What Account Management contributes to Cardinal Health:**
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**Responsibilities:**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
+ Bridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service
+ Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
+ Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
+ Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.
+ Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives
+ Track, measure, and report key performance indicators monthly
+ Identify opportunities for process improvement and implement solutions to enhance efficiency, quality, and overall performance
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**Qualifications:**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-4 years of professional experience; direct customer-facing experience, preferred
+ Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
+ Demonstrated ability to work in a fast-paced, collaborative environment, preferred
+ Highly motivated and able to work effectively within a team, preferred
+ Strong communication skills with the ability to build solid relationships and deliver high quality presentations, preferred
+ Ability and willingness to travel occasionally, as business needs require is preferred
**What is expected of you and others at this level:**
+ Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possible solutions to a variety of technical problems and takes actions to resolve
+ Applies judgment within defined parameters
+ Receives general guidance may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
**Anticipated salary range:** $57,000.00 - $81,600.00
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/18/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Collections Representative
Account representative job in Newark, DE
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Industry: Financial Services
Work Location: Newark, DE
Job Title: Collections Representative
Duration: 6+ months (Strong possibility of extension)
Available Shift/s:
2nd Shift; Monday - Friday; 1:00 PM - 10:00 PM with rotating Saturdays and one day off during week when working Saturday
Training: Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT); Monday - Friday; 8:00 AM - 5:00 PM
Job Description:
The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
This role can work in any stage of delinquency and frequently requires guidance on non-routine situations.
Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
Works an established list of accounts on an automated collections system and/or auto-dialer.
This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Understands and educates customers on account terms and alternate payment programs and methods.
Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Job Requirements:
Excellent communication skills
Customer Service focus
Ability to understand and discuss personal and financial difficulties
Ability to recommend and negotiate payment arrangements
Demonstrated ability to work in a fast paced environment
Strong computer skills
Previous collections experience
Previous customer service experience
Strong negotiation skills
Additional Information
Billing Specalist
Account representative job in Wilmington, DE
Job description
ESSENTIAL DUTIES & RESPONSIBILITIES:
Input all charges related to the assigned physician's professional services into the practice management system including office and hospital charges in accordance with practice protocol with an emphasis on accuracy to ensure timely reimbursement and maximum patient satisfaction. All charge batches should balance in both number of procedures and total dollar prior to posting.
Post all payments, by line-item, received for physician's professional services into the practice management system including co-payments, insurance payments, and patient payments in accordance with practice protocol with an emphasis on accuracy to ensure maximum patient satisfaction and profitability. All payment batches must be balanced in both their dollar value of payments and adjustments prior to posting.
Post all credit and debit adjustments to patient accounts with strict adherence to the guidelines in the Procedure Manual.
File all charge, payment and adjustment batches in the appropriate format by batch date for quick reference.
Review the physician's coding at charge entry to ensure compliance with Medicare guidelines and to ensure accurate and timely reimbursement.
Provide customer service both on the telephone and in the office for all patients and authorized representatives regarding patient accounts in accordance with practice protocol. Patient calls regarding accounts receivable should be returned within 2 business days to ensure maximum patient satisfaction.
Verify all demographic and insurance information in patient registration of the practice management system at the time of charge entry to ensure accuracy, provide feedback to other front office staff members and to ensure timely reimbursement.
Follow-up on all outstanding insurance claims at 30,45,60 days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability.
Follow-up on all outstanding patient account balances at 35,60,90,120 days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability using the A/R aged reports.
Provide information pertaining to billing, coding, managed care networks, insurance carriers and reimbursement to physicians and managers.
Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills within five working days of receipt to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction.
Submit primary and secondary insurance claims electronically each day and on HCFA semi-weekly to ensure timely reimbursement.
Attendance at relevant seminars to remain abreast of current issues regarding obstetric and/or gynecology accounts receivable, Medicare Compliance and HIPAA.
Recommend accounts for outside collection when internal collection efforts fail in accordance with practice protocol.
Process refunds to insurance companies and patients in accordance with practice protocol.
Reconcile the incoming lockbox deposits in accordance with practice protocol as required to ensure timely payment posting.
Monitor reimbursement from managed care networks and insurance carriers to ensure reimbursement consistent with contract rates.
Proficiency with all facets of the medical practice management system including patient registration, charge entry, insurance processing, advanced collections, reports and ledger inquiry.
Maintain information regarding coding, insurance carriers, managed care networks and credentialing in an organized easy to reference format.
Maintain an organized, efficient and professional work environment.
Adhere to all practice policies related to OSHA, HIPAA and Medicare Compliance.
Other duties as assigned.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Medical collection: 2 years (Preferred)
Medical billing: 2 years (Required)
Work Location: In person
Medical Billing Specialist (Outpatient Therapy)
Account representative job in Dover, DE
Full-time Description
About Us: We are a mission-driven outpatient mental health practice with offices in Delaware and North Carolina dedicated to delivering exceptional care to our clients. To support our operations, we are seeking a Medical Billing Specialist.
Are you:
A motivated & driven professional with minimal experience in medical billing?
Eager to contribute to the growth of a thriving practice while advancing your own professional development?
Looking for a workplace that values you as an individual and not just a number?
Seeking a work/life balance with 136+ hours of PTO with competitive pay?
Key Responsibilities:
Claims Management: Review and resolve claims on the issue log daily, addressing rejections, denials, and incomplete claims. Resubmit corrected claims within a defined timeframe (24-48 hours).
Claims Issue Resolution: Address rejections, denials, and incomplete claims by contacting payers and resubmitting corrected claims promptly.
Aging Report Management: Monitor and follow up on aging claims, prioritizing accounts over 30 days weekly and escalating high-balance claims.
Insurance Communication: Communicate with payers to resolve claim issues, clarify denial reasons, and obtain claim status updates.
Payment Reconciliation: Match payments to claims, ensuring accurate posting in the billing system. Resolve discrepancies or partial payments promptly.
Reporting: Generate weekly reports summarizing claim resolutions, aging accounts progress, and any recurring payer issues.
Patient Account Management: Prepare and distribute patient statements monthly. Address patient billing questions and disputes professionally and efficiently.
Team Collaboration: Work closely with other billing staff to ensure seamless workflows and cross-functional coverage when needed.
Benefits:
At Mental Edge Counseling, LLC, we pride ourselves on creating a supportive and rewarding atmosphere for our team. As a Medical Billing Specialist with us, you will enjoy:
Competitive Compensation with consistent opportunity for continued growth
Comprehensive Benefits: Access to health, vision, and dental insurance.
Ample PTO: Start with 136+ hours of paid time off that increases with longevity, plus 2 additional ‘Mental Health' PTO days.
Retirement Benefits: Newly added retirement benefits for those who will be with the team for the long haul.
Professional Development: Receive paid training and certifications to enhance your skills.
Strong Support System: Benefit from our extensive administrative support team.
Collaborative Work Environment: Be part of a dynamic team that values collaboration and teamwork.
#ZR
Requirements
Qualifications:
Minimum of 2-3 years of medical billing experience, ideally in behavioral health or outpatient services, with a focus on accounts receivable and patient account management.
Medical Coding Experience preferred, but not required.
Proficiency in medical billing software and electronic health records (EHR) systems.
Strong understanding of CPT/ICD-10 codes, insurance processes, and claims lifecycle.
Exceptional organizational skills and the ability to prioritize tasks in a fast-paced environment.
Proficiency in the Microsoft Suite (Excel, Word, Powerpoint, etc)
Salary Description $18-$25 / hour
Collections Specialist
Account representative job in Newark, DE
Temp To Full-Time
Our client in Newark, DE is seeking a Account Recovery Coordinator to join their team. This is a temp to hire position with a varying schedule of 8am to 5pm Monday-Friday, however, required to work two nights a week from 12pm to 9pm with rotating Saturdays 8AM-12PM.
This position offers $16/hr.
Essential Duties:
Achieve department standards, goals, and work minimum accounts per hour as set by management through continuous efforts to contact clients and collect on debtor accounts while performing all phases of skip tracing work
Follow up on all accounts/payment arrangements until paid, settled, cured from delinquency, or deemed uncollectible by management
Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company
Adhere to and abide by all regulations as set forth by the FDCPA
Any other duties as assigned by General Manager or Section Manager
Qualifications & Skills:
Must be available to attend and complete entire training program
Required to work 2 nights per week until 9pm
Strong customer service, written, and oral communication skills required
Ability to work well under pressure, independently, and meet deadlines
Experience in agency or bank recovery, and knowledge of the FDCPA and credit bureau reports (preferred)
16.00
Customer Service Representative
Account representative job in Wilmington, DE
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work