Customer Service Representative
Account representative job in Cambridge, MA
Job title : Customer Service Representative I
Duration: 3 months
Schedule: 35 hrs/week (9-5 or 10-6; flexibility for events before/after hours)
Pay: $32/hour (W2)
Requirements:
3+ years administrative/customer service experience
Strong MS Word & Excel skills
Excellent communication, organization, multitasking, and attention to detail
Professional, dependable, and customer-focused; able to work independently and on a team
BA/BS and university/Harvard experience preferred
Responsibilities:
Provide in-person, phone, email, and web-based customer support
Serve as first point of contact at reception and events
Handle routine and complex inquiries; troubleshoot issues
Support employer events, career fairs, and interview days
Maintain confidentiality and accuracy in a fast-paced environment
Customer Service Representative
Account representative job in Marlborough, MA
Qualifications:
Must have SAP experience and be able to work with Microsoft office systems.
Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping.
We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented.
This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company.
We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process.
This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge.
In addition, we would prefer this person to be able to contribute in a corporate setting.
Insurance Specialist
Account representative job in Worcester, MA
Senior Insurance Service Professional - The Hanover Insurance Group
Full-time Office or Hybrid Opportunity
Are you seeking an opportunity to join a nationally recognized Property & Casualty (P&C) Insurance organization? What about an organization recognized by Forbes as One of America's Top Employers and Business Insurance as A Best Place to Work?
Randstad is seeking service-oriented professionals to join our insurance industry client, headquartered in Worcester, MA. This position is a temporary to permanent opportunity with our client and is ideal for those interested in joining a highly collaborative environment that truly fosters employee growth!
What's in it For You?
Hybrid Schedule: 440 Lincoln Street, Worcester, MA 01653
Career Development: Average 4-6 months temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship
Pay Rate: Starting at $25.00/hour; Conversion salary is $55,000 at point of conversion to The Hanover.
Schedule: Team members work scheduled shifts Monday through Friday (7:00 AM to 9:30 PM Eastern time) and a rotating Saturday (9:00 AM to 5:00 PM). Your first 8 weeks will be a remote training / learning lab, then you will move into the hybrid schedule after training - can start day one on-site if you prefer.
Randstad Benefits: Randstad offers major medical insurance, dental, vision and 401k.
Hanover Benefits: ****************************************
Job summary:
As a member of the Customer Service Center team, you will work with independent insurance agents and their customers to create an outstanding service experience. By joining the team, you can expect to take part in a comprehensive training program that will prepare you for success. You will learn our client's service philosophy and receive system and skills training that will position you for career growth within the Personal Lines organization.
This role is responsible for providing consultative service to customers while also educating and offering personal lines P&C products in order to ensure the customer's insurance protection. Successful candidates MUST have an active Property and Casualty license or PL (Personal Lines) Producer License. Also, candidates must have the ability to perform multiple tasks, including answering simple to complex customer inquiries, effectively resolving escalated and/or complicated customer concerns, process policy and billing changes, research and communicate underwriting guidelines and coverage requirements to agents and insureds.
What you'll be doing:
Ability to handle all calls and make appropriate decisions or take appropriate action with minimal assistance needed from other team members or departments.
Counsels, educates and provides accurate insurance advice through research and resolving problems. Accurately relay information and make simple to very complex and involved decisions regarding coverages and rates using established underwriting guidelines, procedures and philosophy for multiple states.
Ability to interpret and verify coverages and data.
Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries.
Recommend and secure additional or increased coverage within specified carrier guidelines. Provide insurance quotes to policyholders as required. Full account review and advocacy
discussion is required on all calls to ensure protection of customers. Further discussion of additional lines of business protection will be connected to our Sales team counterparts for final binding.
Review incoming written correspondence, request additional details when needed and draft written communications in response to service requests received from customers
Process policy change and policy issuance transactions online, received through various channels within specified guidelines; makes policy payment plan changes as necessary with minimal assistance Responsible to follow through on all billing adjustments and changes to achieve customer (agent or insured) satisfaction.
We are available for our customers Monday through Friday from 7:00 AM to 9:30 PM Eastern time and on Saturdays from 9:00 AM to 5:00 PM. Team members work scheduled shift Monday through Friday and a rotating Saturday.
What you need to have
:
Bachelor's Degree preferred or equivalent experience
2+ years of experience in a Personal Lines and or P&C industry role, call center experience strongly preferred.
Must possess a Property & Casualty License or PL Producer License
Hardwired Ethernet connections speeds of 10 mbps upload and 50 mbps download are required
Possess strong customer service skills and behaviors
Experience in offering and closing on needs-based coverage and line of business opportunities
Effective in cultivating strong business relationships through a clear focus on internal and external customers
Able to overcome obstacles, to be flexible and find common ground for a resolution
Exhibits, positive attitude and patience when communicating with customers
Makes decisions in an informed, confident and timely manner
Strong organizational and time management skills
Demonstrates strong written and verbal communication skills and overall an effective communicator that can effectively influence and persuade others
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner
Easily adapts to new or different changing situations, requirements or priorities
Cultivates an environment of teamwork and collaboration
Proficient with virtual technology and troubleshooting voice and computer system challenges (i.e. Avaya, NICE, POS systems)
Ability to work under minimal supervision
Medical Biller
Account representative job in Pawtucket, RI
As a Billing Specialist, you will manage the end-to-end medical billing process for multiple hospitals, facilities, and clients. Your role will involve entering and verifying patient and insurance information, coding procedures accurately, and submitting claims for professional services (Pro Fee). You will follow up on unpaid or denied claims, resolve discrepancies, and ensure compliance with payer requirements. Additionally, you'll collaborate with internal teams and external partners to maintain accurate records and support the acquisition transition. This position requires strong attention to detail, familiarity with medical billing systems, and the ability to work efficiently in a fast-paced environment.
REQUIRED SKILLS AND EXPERIENCE
Minimum 1-3 years in medical billing
Medical Billing or Pro Fee billing Experience
Familiarity with claims processing or CPC certification
Onsite Requirement: Must work onsite in Pawtucket, RI, 5 days per week
Schedule: 8am-5pm EST
HS diploma
Customer Service Representative
Account representative job in Leominster, MA
Reggio Registers @ Renovation Brands
As a Customer Service Representative at Reggio Registers, you will play a vital role in ensuring our customers receive outstanding service and support. You will be the first point of contact for our valued clients, addressing their inquiries, resolving issues, and providing detailed information about our products and services.
Your dedication to customer satisfaction and your ability to communicate effectively will contribute to the continued success and reputation of Reggio Registers. Join our team and help us maintain our commitment to excellence and innovation in customer care.
Reggio Register is a premium brand celebrated for its world-class customer service. We're looking for someone who truly enjoys connecting with people and helping them get exactly what they need. In this fast-paced role, you'll manage 30+ calls a day, bringing a positive, solution-focused attitude to every interaction. If you thrive in a busy environment and love turning customer questions into exceptional experiences, this is the role for you!
Location: On-site - Leominster, MA
Reports to: Customer Service Manager
Base Salary: $20.00 per hour
Schedule: Monday - Friday, 8:30am - 5:00pm
What You'll Do:
Phone Calls (Inbound/Outbound):
Answer inbound customer inquiries and make outbound follow-up calls.
Provide exceptional customer service and promptly resolve any issues.
Document and maintain accurate records of customer interactions.
Order Processing:
Accurately process customer orders using the company's order management system.
Track and monitor order status, updating customers on their order progress.
Collaborate with the warehouse and logistics teams to ensure timely order fulfillment and delivery.
Inside Customer Service (with Our Vendors):
Act as the primary contact for our vendors, addressing their inquiries and resolving issues related to orders, payments, and deliveries.
Build and maintain strong relationships with vendors to ensure smooth operations and mutual satisfaction.
Email Correspondence:
Manage and respond to customer and vendor emails promptly and professionally.
Draft clear and concise email communications.
Follow up on email interactions to ensure all issues are resolved satisfactorily.
Trade Customer Liaison:
Serve as the primary contact for trade customers, ensuring their specific needs are met.
Address trade customer inquiries and provide support related to orders, product information, and account management.
Foster strong relationships with trade customers to promote loyalty and repeat business.
What We're Looking For:
2+ years of comparable customer service experience.
Strong Communication Skills: Excellent verbal and written communication skills to interact with customers and team members clearly and professionally.
Problem-Solving Abilities: Strong analytical skills to identify issues, develop solutions, and implement effective customer service strategies.
Customer-Centric Mindset: Deep commitment to providing exceptional customer service and enhancing the overall customer experience.
Time Management: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
Technical Proficiency: Familiarity with customer service software, CRM systems, and basic IT skills to streamline operations and improve service efficiency.
Adaptability and Resilience: Capacity to remain flexible and positive in a constantly changing environment, handling stress and challenging situations with grace and professionalism.
Candidate Experience:
Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.
Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building.
Artificial Intelligence (AI) Usage:
We recognize that AI tools can be helpful in preparing for the job search process. To ensure a fair and transparent evaluation, we ask that candidates represent their own work and responses throughout our hiring process. While candidates may use AI tools for preparation, all assessments and interviews must reflect their own experience and capabilities.
About Renovation Brands:
Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.
Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.
Commitment to Diversity:
At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture.
As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally.
Our Benefits:
At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including:
Competitive Base Salary in line with market expectations
Medical, Dental, and Vision plans
401(k) Safe Harbor Plan with 4% employer match dollar for dollar
Paid vacation allocated by position, and numerous paid holidays
Paid Parental Leave
Paid Sick Days (based on applicable state laws)
Employee Discount program across all brands at a price of 10%-20% above cost
Voluntary Life Insurance & Disability Insurance
Voluntary Accident & Critical Illness Insurance
Employee Referral Program w/Monetary Bonus
Discounts through LifeMart
Our Mission:
Empowering our customers to bring their visions to life.
Our Culture & Values:
Our employees are our most precious resource. We want to create an environment where people build on each other's ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents.
Our foundation is supported by five (5) core values that serve as pillars of our culture:
Empower the Customer - This is about their vision, not ours.
Think big. Move fast - We sprint when others stroll.
We're a team first - Period.
Fearlessly Transparent - Robust debate, wholehearted respect, and commitment required.
Do'ers Not Dreamers - We get more done with a match than other companies do with a blowtorch.
Our Brands:
American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter
Visit ************************* & on LinkedIn @ Renovation Brands - LinkedIn
Revenue Cycle/Collections Specialist
Account representative job in Providence, RI
The Revenue Cycle Specialist plays an essential role in ensuring the accurate and efficient management of the healthcare center's billing, reimbursement, and financial processes. This position is responsible for performing end-to-end revenue cycle functions including patient registration accuracy, insurance verification, charge capture review, claims submission, payment posting, and account follow-up. The specialist works closely with clinical, billing, and administrative teams to promote optimal reimbursement, minimize denials, and support the financial health of the organization.
Key Responsibilities
Billing & Claims Management
Prepare, review, and submit clean claims to payers in a timely manner.
Monitor claim statuses, resolve rejections, and correct billing errors.
Conduct follow-up with insurance companies to ensure prompt reimbursement.
Identify and address recurring claim issues and work with internal teams to resolve root causes.
Billing Coordinator
Account representative job in Boston, MA
SDL is partnering with a professional services firm seeking a detail-oriented and proactive Billing Coordinator to join our finance team. This is a key role responsible for supporting the full billing cycle, ensuring accuracy, timeliness, and compliance with client agreements. The ideal candidate will be a strong communicator with a solid foundation in accounting and a keen eye for detail. This role offers a hybrid work schedule, and tons of growth opportunity!
Key Responsibilities:
Prepare, review, and issue client invoices in accordance with contract terms and billing schedules
Collaborate with project managers and client service teams to gather necessary billing data, including time entries, expenses, and deliverables
Monitor billing activity to ensure accuracy, completeness, and timely processing
Identify and resolve billing discrepancies or issues in coordination with internal teams and clients
Maintain accurate records of client billing information and support month-end close processes
Assist with accounts receivable tracking and follow-up on outstanding balances
Support ad hoc financial reporting and special projects as assigned
Qualifications:
Bachelors degree in Accounting, Finance, or a related field
Minimum of 1 year of experience in operational accounting and/or billing, preferably in a professional services or client-facing environment
Strong understanding of basic accounting principles and billing processes
Excellent organizational skills with a high level of accuracy and attention to detail
Proficiency in Microsoft Excel
Strong interpersonal and communication skills, with the ability to work collaboratively across departments and with clients
Billing Coordinator
Account representative job in Braintree Town, MA
The Vertex Companies, LLC (VERTEX) is a global $150M professional services firm that offers integrated forensic consulting, expert witness services, construction project advisory, and compliance and regulatory consulting to a myriad of markets and industries. Our brand purpose is to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do, continuously learn, and take pride in your work.
Job Description
We are seeking an enthusiastic, self-motivated team player who is able to thrive in a fast-paced office environment. The Billing Specialist is an integral part of our billing team, providing financial, administrative, and clerical services to ensure accuracy and efficiency within the accounting department. Being a professional services AEC firm, we work with our clients on a billable project basis. The overall scope of the role includes client project setup, billing, client record maintenance and client project reporting.
What You'll Do - more specifically
Establish new client project records in the accounting system.
Accurately prepare and send client invoices.
Interact with internal and external resources to resolve client billing discrepancies.
Review client records and project financial data to ensure completeness and accuracy.
Work closely with VERTEX Project Managers on contract administration.
Provide support to other departments regarding accounting procedures and requirements.
Maintain data accuracy and integrity.
Create and distribute billing reports.
Assist with special projects as needed.
Qualifications
High school degree or equivalent, Bachelor's degree preferred, but not necessary.
1-3 years of general accounting experience preferred.
Knowledge of general accounting procedures and related computer applications.
Proficient in computer data entry and management (speed and accuracy).
Strong organizational skills with the ability to manage multiple competing priorities effectively.
Dependable: takes ownership of work and ensures completion by deadlines.
Ability to work independently and in a team environment.
Knowledge of Deltek Accounting and MS Office a plus.
Additional Information
The pay rate for this role will be between $25 - $30 per hour.
All your information will be kept confidential according to EEO guidelines.
VERTEX offers a solid total compensation package including base salary and discretionary bonus plan. We also offer a robust benefits package including, healthcare (with multiple plan options) and dental; Company-paid Life Insurance, Short Term Disability, and Long-Term Disability. We offer a 401k plan with immediate match and vesting, Flex Spending Account, Employee Assistance Program, and other perks. We provide a generous paid time off plan for eligible employees including 15 days of vacation, 64 hours of sick time, and 9.5 paid holidays (prorated for eligible part-time employees). Our “Lifetime of Learning” program also offers tuition reimbursement and additional support for pursuing advanced education, to help employees grow their skills and careers.
VERTEX is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require assistance to complete any part of the application process, please contact our Recruiting team at ************************.
NOTICE TO THIRD PARTY AGENCIES:
Please note that VERTEX does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, VERTEX will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, VERTEX explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of VERTEX.
Patient Accounts Billing Representative
Account representative job in Methuen Town, MA
Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a Patient Accounts Billing Representative. Follows department and payer processes to ensure all claims are submitted in a timely and accurate manner. Analyzes and reviews outstanding accounts receivables. Prepares appeals and corrected claims within payer guidelines for resubmission in order to maximize reimbursement.
* Reviews patient eligibility utilizing practice management function or payer websites to determine correct payer to be billed for specific dates of service.
* Prepares claim data according to department and payer regulations in order to produce a "clean" claim.
* Prepares, reviews and transmits claims timely to payers, works EDI rejections.
* Posts charges, payments and denials in practice management system accurately.
* Works denials and prepares appeals, resubmits claims and performs compliant actions to resolve open accounts receivable. Reports unusual trends to supervisor.
* Utilizes insurance and practice management online systems to complete all required tasks such as eligibility, claim status and claim correction.
* Processes insurance and patient refunds as necessary.
* Answers patient and department calls. Assist in telephone inquiries regarding patient statements. Establish payment arrangements when appropriate.
* Reconcile all batch totals at day end to ensure accuracy of totals posted and transactions on charge capture. Identify and correct any discrepancies prior to opening any future batch.
Qualifications:
* 1-2 years of medical billing experience, or medical billing certification
* Knowledge of CPT, ICD10 coding and compliance preferred.
* Familiar with Medical terminology
* Combination of education and equivalent experience will be considered.
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
Billing Coordinator
Account representative job in Boston, MA
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and 30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
We are looking for a customer-focused and detail-oriented Billing Coordinator to join our Finance Operations team. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is eager to learn billing and payments processes. You will serve as a key point of contact for customers, working closely with internal partners to resolve billing and account-related questions while delivering a positive and professional customer experience.
Key Responsibilities
* Serve as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone calls.
* Provide timely, accurate, and professional responses while meeting individual and team service level expectations.
* Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments.
* Create credits and update customer account balances in accordance with internal approval policies.
* Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience.
* Maintain accurate and up-to-date customer account information within financial systems.
* Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience.
* Support additional administrative and operational tasks as needed to support the Finance Operations team.
Qualifications
* 1-3 years of experience in customer support, billing, accounts receivable, or a related role.
* Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
* Strong customer service mindset with excellent written and verbal communication skills.
* High attention to detail and the ability to manage multiple customer requests in a fast-paced environment.
* Comfortable working with high volumes of cases or calls while maintaining accuracy and professionalism.
* Eagerness to learn new systems and processes, with a proactive and dependable work style.
* Proficiency in Microsoft Excel; experience with CRM or ERP systems such as Salesforce, Zuora, or NetSuite is a plus.
The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.
This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).
Position Pay Range
$43,000-$54,000 USD
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
ASAP Billing Specialist
Account representative job in Auburn, MA
Guardian Angel Senior Services is a family-owned Home Care Agency in business for 22 years. Our growing company is looking for support in our Fiscal Department. Basic FunctionThe Billing Specialist is responsible for all aspects of billing, payroll, grant report entry, and ensuring operational effectiveness by implementing new technologies. Additional miscellaneous tasks, and projects, as needed.
Responsibilities:
Serve as primary biller for assigned Aging Services Access Points
Create/Save/Upload billing reports/Files
Investigate and correct, when applicable. pre-billing errors.
Confirm all reports balance prior to creating files for submission
Create billing claims and correspondence.
Working with Wellsky on a regular basis
Make corrections on billing spreadsheet, coversheet, Generations and Wellsky, when able, e-mail appropriate staff for assistance with remaining errors
Run Timesheets
E-mail error log and coversheet to ASAP
Continuously follow up on error correction progress
Confirm Generations Billing report equals final billing numbers from ASAP or Wellsky Service delivery report
Save final Service Delivery Report to appropriate ASAP file
Provide consulting services on matters related to billing.
Always maintains the confidentiality of patient and organization information.
Qualifications
Ability to work independently, while meeting company deadlines
Ability to manage multiple projects, prioritize, and multi-task
Commitment to completing tasks
Excel at operating in fast paced environments
Excellent people skills, open to direction and collaborative work style
Must have strong verbal and written communication skills
Knowledge of QuickBooks a plus
Other Skills:
Technical Communication
Customer Relations
Customer Service
Diplomacy
Filing
MS Office
Negotiations
Organization
Planning
Professionalism
Project Management
Presentation
QuickBooks
Time Management
Typing Skills
Sales
Education/Training
Experience
Prior home care experience required.
Prior billing / payroll experience required.Apply Today!
Submit Resume for Consideration
Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.
Auto-ApplyPatient Accounting Billing Specialist
Account representative job in Brookline, MA
**T** **he selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT)** The primary function of the Patient Accounting Billing Specialist I is the daily management of an assigned portion of the accounts receivable, typically allocated based on alphabetical splits.
Responsibilities of the Patient Accounting Billing Specialist I include regular and consistent billing for all payers and follow-up work on Client, NMDP, Bluebird Bio, and Gift of Life accounts to ensure accurate reimbursement and final adjudication of claims as needed. Works prebilling edits in the billing and scrubber systems to ensure timely submission of claims in accordance with department expectations. May also perform other duties as assigned, including but not limited to, special patient accounting projects, charge entry, and cash applications.
The Patient Accounting Billing Specialist I will have regular exposure to patient demographics, diagnostic, and billing information. Additionally, will be exposed to physician information including physician numbers assigned by governmental agencies and insurance carriers.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Under close supervision, the Patient Accounting Billing Specialist I:
+ Reviews payments and resolve unpaid balances.
+ Performs effective and timely collection activity on unpaid client accounts.
+ Reviews and resolves credit on client accounts.
+ Updates crossover insurance that is missing in the billing system to resolve undistributed payments.
+ Triage accounts to the responsible parties in the billing system to ensure claims are addressed promptly.
+ Updates issues grid with examples of impacted accounts.
+ Operates on multiple systems as assigned. Will use Epic, FISS, Connex, Nehen, and FinThrive for processing and follow-up activity for Inpatient/Outpatient claims as assigned.
+ Keeps informed on updates to billing requirements, editing, and payer policies affecting billing.
+ Informs supervisor of changes to billing regulations.
+ Meets department productivity and qualitative standards.
+ Works account and claim edits in the hospital billing system.
+ Works rejections, edits and accounts in the incomplete folder in the claim scrubber system (FinThrive), consistent with the department standards.
+ Performs other duties as assigned.
**MINIMUM JOB QUALIFICATIONS:**
Minimum Education:
High school diploma required; associate degree preferred.
Minimum Experience:
2 years of previous billing experience required. General experience within an office setting and computer skills preferred.
License/Certification/Registration:
N/A
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:**
+ Knowledge of third-party billing regulations, as well as of hospital and/or professional operations, and third-party payer requirements.
+ Ability to remain in full compliance with all departmental, institutional, and regulatory policies and procedures.
+ High degree of confidentiality.
+ Dependable, self-starter, and deadline driven.
+ Strong oral and written communication skills.
+ Ability to work independently as well as in a team setting.
**Pay Transparency Statement**
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
$25.91/hr - $28.03/hr
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEOC Poster**
Revenue Billing Specialist
Account representative job in Waltham, MA
Joining the Benchmark Senior Living (BSL) team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
The Billing Specialist reports to the Director of Business Admin Operations, with a strong relationship to the Senior Director of Financials Operations, Community Accounting, Corporate Operations as well as the Director of Business Administration and Executive Director in each community being supported. This role focuses on revenue cycle activities and accounts payable.This position is a hybrid role, 3 days in office and 2 days remote.
Principal Duties/Responsibilities:
Manage and maintain the process for billing and revenue collection throughout the entire resident senior living life cycle.
Ensure the accuracy, printing, and mailing all resident statements by the 20th of the month, if this dates fall on the weekend it will be the following Monday.
Provide oversight and support to communities that have new/vacant DBA roles to ensure resident statements are reviewed prior to printing
Serve as main point of contact for any lockbox related questions or concerns
Function as lead contact for resident payment portal (Rent Café) training and questions
Provide support for billing Sysaid tickets, NSF processing, move out processing
Develop process improvements and assist with other opportunities to develop the role
Develop and maintain documentation on systems and processes to be used for associate training
Other related ad-hoc projects as assigned.
Education/Experience/Licensure/Certification:
Associate or bachelor's degree in business related field preferred
3+ years progressive revenue cycle experience
Prior experience with multi-site organization preferred
Prior experience with printing and mailing large quantities of statements
Prior experience with online bill pay system management
Required Skills/Abilities
Knowledge of Microsoft Office as well as familiarity with the Internet and its search tools
Proven multi-tasking capabilities
Excellent problem-solving skills
Strong organizational, oral and written communication skills
As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:
10 paid holidays plus 1 floating holiday
Vacation and Health & Wellness Paid Time Off
Tuition Reimbursement
Physical & Mental Health Wellness Programs
Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
401K Retirement Plan with Company Match
Long Term Care Insurance
Company-provided Life Insurance & Long-Term Disability
Billing Coordinator
Account representative job in Gardner, MA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
The Billing Coordinator researches in a fast-paced office environment
for High Volume National Accounts the necessary documentation for
consolidated billing activities while ensuring its accuracy,
accountability and timeliness to the customer. Ensures pertinent
information is included where required. Coordinates weekly sorting and
distribution of daily invoices. Coordinate monthly sorting and
distributing of escalation reports and consolidated invoice. Communicate
with Collectors and National Account Managers. Develop reports for
customer needs. Other duties as assigned.
Additional Information
$18/hr
3 months
Collections Specialist
Account representative job in Somerville, MA
The Collection Specialist is responsible for collections of outstanding private invoices from the existing client base, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Revenue Cycle Manager and is located out of our Somerville, MA. office.
Collections Specialist Responsibilities:
Resolve insurance related billing issues with patients and/or insurance carriers
Handling of high call volume
Serve as primary representative for patient inquiries/calls
Communicate effectively both orally and in writing
Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
Demonstrate superior customer service skills and problem solving, which includes assisting the patient with alternative payment options and payment plans
Possess basic understanding of government and commercial insurance and Credit & Collections policies
Identify the need and request rebills to insurance
Handle highly confidential information with complete discretion
Maintain confidentiality of patient information while on the phone or in-person
Work aged invoices utilizing various reports and the collection module using Zoll Rescue Net
Alert Revenue Cycle Manager about potential problems that could affect collections
Meet productivity goals/benchmarks as set and communicated by the manager
Utilize available sources to obtain updated info and reissue correspondence
Additional projects and responsibilities may be assigned permanently or on an as needed basis
Collections Specialist Qualifications:
Working knowledge of Microsoft Office, including Excel, Word is a must
Strong communication, problem solving and analytical skills required
Acute attention to detail and the ability to work in a fast-paced, team-oriented environment with a focus on communication required
Outstanding customer service and phone skills
Previous collections or customer service experience a plus
Knowledge of HIPPA and healthcare policies a plus
High School diploma or GED required
Fluent in Spanish a plus, but not required
Must be positive and maintain professional demeanor at all times
Familiarity with Medicaid and Medicare guidelines
Ambulance billing experience a plus
3-5 years Accounts Receivable follow up experience
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.
Auto-ApplyCollections Specialist
Account representative job in Andover, MA
Requirements
Excellent communication skills
Above average administrative and phone skills
Strong negotiation skills
Well organized, results driven
Effective decision-making skills
Professional communication skills (written and verbal) when interacting with customers.
Basic computer skills
Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
Must be available to attend and complete entire training program
Physical Qualifications
Be able to lift five pounds or more
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position-specific documents and correspondence
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements for this position, please contact Human Resources.
This is a full-time, full-benefit position. The benefits package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401K with match.
No phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice: ******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
Billing Specialist
Account representative job in Andover, MA
We are seeking a detail-oriented Billing Specialist for a contract-to-hire opportunity with one of our top clients. This is a company with a lot of upward mobility and promotion opportunity. The ideal candidate will have at least 1 year of billing experience
Key Responsibilities:
Prepare and generate invoices based on client contracts, service delivery, or project milestones
Ensure accuracy of billing data by reviewing contracts, work orders, and timesheets
Research and resolve billing discrepancies and customer inquiries in a timely manner
Collaborate with internal departments (e.g., Sales, Operations, Customer Support) to ensure all billable activities are captured and processed
Maintain and update customer billing accounts, ensuring data integrity and compliance with internal controls
Assist in month-end closing procedures, including revenue recognition and reporting
Track outstanding balances and follow up on overdue payments when necessary
Support audit requests and provide documentation as needed
Requirements:
Minimum of 1 year of experience in billing, accounting, or a related finance role
Associate's degree in accounting, Finance, Business, or related field required
Bachelor's degree preferred
Billing Coordinator
Account representative job in Boston, MA
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
We are looking for a customer-focused and detail-oriented Billing Coordinator to join our Finance Operations team. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is eager to learn billing and payments processes. You will serve as a key point of contact for customers, working closely with internal partners to resolve billing and account-related questions while delivering a positive and professional customer experience.
Key Responsibilities
Serve as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone calls.
Provide timely, accurate, and professional responses while meeting individual and team service level expectations.
Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments.
Create credits and update customer account balances in accordance with internal approval policies.
Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience.
Maintain accurate and up-to-date customer account information within financial systems.
Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience.
Support additional administrative and operational tasks as needed to support the Finance Operations team.
Qualifications
1-3 years of experience in customer support, billing, accounts receivable, or a related role.
Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
Strong customer service mindset with excellent written and verbal communication skills.
High attention to detail and the ability to manage multiple customer requests in a fast-paced environment.
Comfortable working with high volumes of cases or calls while maintaining accuracy and professionalism.
Eagerness to learn new systems and processes, with a proactive and dependable work style.
Proficiency in Microsoft Excel; experience with CRM or ERP systems such as Salesforce, Zuora, or NetSuite is a plus.
The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.
This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).
Position Pay Range$43,000-$54,000 USD
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
Auto-ApplyPatient Accounting Billing Specialist
Account representative job in Brookline, MA
The selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT) The primary function of the Patient Accounting Billing Specialist I is the daily management of an assigned portion of the accounts receivable, typically allocated based on alphabetical splits.
Responsibilities of the Patient Accounting Billing Specialist I include regular and consistent billing for all payers and follow-up work on Client, NMDP, Bluebird Bio, and Gift of Life accounts to ensure accurate reimbursement and final adjudication of claims as needed. Works prebilling edits in the billing and scrubber systems to ensure timely submission of claims in accordance with department expectations. May also perform other duties as assigned, including but not limited to, special patient accounting projects, charge entry, and cash applications.
The Patient Accounting Billing Specialist I will have regular exposure to patient demographics, diagnostic, and billing information. Additionally, will be exposed to physician information including physician numbers assigned by governmental agencies and insurance carriers.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
Under close supervision, the Patient Accounting Billing Specialist I:
* Reviews payments and resolve unpaid balances.
* Performs effective and timely collection activity on unpaid client accounts.
* Reviews and resolves credit on client accounts.
* Updates crossover insurance that is missing in the billing system to resolve undistributed payments.
* Triage accounts to the responsible parties in the billing system to ensure claims are addressed promptly.
* Updates issues grid with examples of impacted accounts.
* Operates on multiple systems as assigned. Will use Epic, FISS, Connex, Nehen, and FinThrive for processing and follow-up activity for Inpatient/Outpatient claims as assigned.
* Keeps informed on updates to billing requirements, editing, and payer policies affecting billing.
* Informs supervisor of changes to billing regulations.
* Meets department productivity and qualitative standards.
* Works account and claim edits in the hospital billing system.
* Works rejections, edits and accounts in the incomplete folder in the claim scrubber system (FinThrive), consistent with the department standards.
* Performs other duties as assigned.
Qualifications
MINIMUM JOB QUALIFICATIONS:
Minimum Education:
High school diploma required; associate degree preferred.
Minimum Experience:
2 years of previous billing experience required. General experience within an office setting and computer skills preferred.
License/Certification/Registration:
N/A
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
* Knowledge of third-party billing regulations, as well as of hospital and/or professional operations, and third-party payer requirements.
* Ability to remain in full compliance with all departmental, institutional, and regulatory policies and procedures.
* High degree of confidentiality.
* Dependable, self-starter, and deadline driven.
* Strong oral and written communication skills.
* Ability to work independently as well as in a team setting.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
$25.91/hr - $28.03/hr
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEOC Poster
Auto-ApplyBilling coordinator
Account representative job in Westminster, MA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Billing Coordinator needs 2-4 yrs of experience.
Billing Coordinator requires:
Keystrokes of 6000 with 90% accuracy.
Billing Coordinator duties:
researches
in a fast-paced office environment for High Volume National Accounts
the necessary documentation for consolidated billing activities while
ensuring its accuracy, accountability and timeliness to the customer.
Ensures
pertinent information is included where required. Coordinates weekly
sorting and distribution of daily invoices. Coordinate monthly sorting
and distributing of escalation reports and consolidated invoice.
Communicate with Collectors and National Account Managers. Develop
reports for customer needs. Other duties as assigned.
Additional Information
$14/hr
12 MONTHS