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Customer Service - Recent Graduates - 3 days' work week, PTO, Comprehensive benefits, Opportunities for advancement - Phoenix, AZ
Medaire 4.0
Account representative job in Phoenix, AZ
This is an exciting opportunity to work for a global company with opportunities for advancement. We are the world's leading medical and travel security risk services company and work with private and commercial airlines to provide crew members and travelers with medical and security advice in their time of need.
Our customer service team is responsible for providing all types of assistance for medical, security, and logistical-related requests originating from our Global Response Centre to our clients. We deliver high-quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and work collaboratively between operations, medical, and security specialists.
Our team provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programs to our clients.
Required Work Experience
1 - 2 years of experience in logistics and customer service is required.
Experience working in logistics, travel, and/or healthcare sector is desirable·
Experience in a phone-based or call center environment is desirable.
Experience working in a fast-paced, demanding environment.
If interested, please apply Submit application for International Operations Specialist Trainee
$27k-34k yearly est. 4d ago
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Commercial Lines CSR
Insurance Recruiter Services
Account representative job in Phoenix, AZ
$40,000 per year to $55,000 per year
is in office in Northeastern Phoenix near Scottsdale AZ and is NOT remote
The Commercial Insurance Customer Service Representative (CSR) plays a critical role in supporting our small business commercial clients by delivering exceptional service, maintaining policy accuracy, and ensuring a smooth client experience from onboarding through renewal.
This role partners closely with Producers to support businesses such as contractors, professional services, retail, hospitality, and other local enterprises. You'll be the trusted point of contact helping business owners protect what they've built.
Core Duties and Responsibilities:
Client Service & Support
Provide day-to-day service support for a portfolio of small business commercial accounts including a segment of house accounts
Serve as a primary point of contact for commercial clients regarding policy changes, certificates, endorsements, and coverage questions
Respond to client inquiries in a timely, professional manner
Build strong, long-term relationships with clients through consistent, high-quality service
Policy & Account Management
Process endorsements, renewals, audits, cancellations, and policy changes
Prepare and issue certificates of insurance (COIs) and evidence of property insurance (EPIs)
Review policies, confirms endorsements, and binders for accuracy
Maintain complete and accurate documentation in the agency management system
Renewals & Marketing Support
Assist with renewal preparation, including gathering underwriting information and documentation
Support account managers and producers with marketing submissions and proposals
Track follow-ups, suspense items, and carrier responses
Carrier & Internal Coordination
Communicate with insurance carriers to obtain policy information, endorsements, and documentation
Collaborate with producers, account managers, and internal teams to ensure seamless service delivery
Escalate issues when appropriate to maintain client satisfaction
What You'll Be Supporting
General Liability
Business Owners Policies (BOPs)
Commercial Auto
Workers' Compensation
Professional Liability (E&O)
Property & Umbrella Coverage
(Experience with small business package policies is a plus)
Qualifications & Skills
Required:
Active Property & Casualty insurance license
2+ years of experience in commercial insurance service or account management
Strong understanding of commercial insurance coverages and terminology
Excellent organizational, communication, and customer service skills
Ability to manage multiple priorities and meet deadlines
Proficiency with agency management systems (AMS360 experience preferred)
Preferred:
Experience within the independent agency model
Familiarity with certificates, endorsements, and renewal workflows
Why Join Us?
Collaborative, people-first culture
Opportunity to work with experienced professionals in a growing agency
Competitive compensation and benefits
Career development and ongoing training opportunities
Who You Are
You're a service-minded professional who takes pride in accuracy, responsiveness, and building trust. You enjoy supporting a team, solving problems, and helping clients protect what matters most.
Essential Physical Requirements
Must be able to work from a sitting position for extended periods of time.
Must be willing and able to work in front of a computer monitor for extended periods of time.
Must be able to work on a standard computer keyboard for extended periods of time.
Must be able to work in a cubical environment during the workday with limited or no distraction.
Employee Benefits Include:
Medical Plan
Dental Plan
Vision Plan
401k
Live Health Online
Life Insurance
Disability
Supplemental Benefits
No waiting period to use accrued PTO
Training
Employee Assistance Program
National Discounts & much more!
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
$40k-55k yearly 4d ago
Architectural & Design Sales Representative
Tile Club
Account representative job in Phoenix, AZ
Architectural & Design Sales Representative - Phoenix, AZ (Remote)
Job Type: Full-time
Compensation: $70K-130K (Base + Commission + Performance Bonuses)
Tile Club is one of the fastest-growing online tile companies in the U.S., and we're looking for an experienced, driven, well-connected, and design-savvy A&D Sales professional to join our expanding team in Arizona.
Tile Club, headquartered in California, is a leading nationwide e-commerce supplier of premium tile, natural stone, and glass products. Our curated collection showcases unique, globally sourced materials known for their beauty, craftsmanship, and design versatility. We are celebrated for our unique designs, innovation, outstanding quality, and commitment to delivering an exceptional customer experience.
As a fast-growing online retail brand, Tile Club combines cutting-edge web tools with personalized support tailored to the needs of the architecture and design community. We proudly serve clients in all 50 U.S. states and overseas, bringing world-class tile solutions to projects of every scale.
This is your opportunity to join a high-energy, design-forward team with room to grow.
What You'll Do
As our Architectural & Design Sales Representative, you'll be responsible for building and nurturing relationships with key influencers in the A&D community-interior designers, architects, specifiers, builders, and developers-to drive project specifications and product adoption throughout the region.
Key Responsibilities:
Develop strong, trust-based relationships with architects, designers, builders, contractors, and developers.
Generate sales growth through strategic outreach, in-person meetings, and virtual presentations.
Influence early-stage project specifications with Tile Club's unique product offerings.
Provide expert consultation on tile, stone, and surface products to meet project requirements.
Maintain and grow relationships with an existing book of business while actively pursuing new accounts.
Conduct in-office presentations and CEU events for A&D firms.
Manage and maintain product sample libraries at design and architecture firms.
Monitor competitive activity and market trends to support strategic selling.
Provide daily reports, maintain project files, and participate in weekly team meetings.
Travel locally to meet with clients 4-5 days/week; Fridays typically reserved for planning/admin.
What We're Looking For
Qualifications:
5+ years of sales experience in the A&D or Hospitality community, ideally within the tile, stone, or flooring industry.
Established network of architects and designers within Arizona.
Strong technical understanding of hard surface materials and their applications.
Comfortable leading presentations, product knowledge sessions, and trade shows.
Active industry memberships (IIDA, ASID, AIA, CSI) are a plus.
Skills & Competencies:
Energetic self-starter with a passion for design and architecture.
Strong communication, presentation, and relationship-building skills.
Ability to self-source leads through a combination of cold calling and networking
Detail-oriented, organized, and able to manage multiple ongoing projects.
Proficiency in Google Workspace (Gmail, Google Drive, Google Docs, etc.).
Proficiency in and ability to learn new CRM systems.
Strong work ethic with a drive to succeed
Proven outside or field sales experience with a track record of hitting or exceeding sales goals.
Ability to lift and transport tile samples (up to 40 lbs).
Valid driver's license and ability to travel
What We Offer
Compensation & Benefits:
Competitive base salary + uncapped commission + performance bonuses
Health, dental, vision, and disability insurance
Paid time off (vacation, sick leave)
Expenses Reimbursement (gas, cell phone, travel, etc)
Employee discounts on products
Opportunities for professional development and industry networking
Work Schedule:
Full-time | Monday-Friday
8-hour shifts
Primarily on the road with occasional remote/office work
Apply If You Are:
A proven sales professional in the A&D or building materials industry
Passionate about design, detail, and relationship-based selling
Ready to work with a fast-paced, innovative team and leave your mark on exciting projects
Join Tile Club and become part of a brand that's not only changing the way tile is sold but also how it's imagined.
To apply, please submit your resume and a brief cover letter highlighting your experience in architectural sales and your interest in Tile Club.
$70k-130k yearly 4d ago
Patient Account Representative - 249427
Medix™ 4.5
Account representative job in Phoenix, AZ
Medix Healthcare - Patient (A/R) Specialist
📍 Phoenix, AZ 85016
đź’˛ $18-$21 per hour
đź•— Monday-Friday | 8:00 AM - 5:00 PM
We are seeking a detail-oriented and customer-focused Patient A/R Specialist to join our team. This role is responsible for handling inbound patient calls, resolving patient balance inquiries, and ensuring accurate and timely collection of outstanding self-pay balances.
Job Summary
The Patient A/R Specialist serves as a primary point of contact for patients regarding billing and account questions. This role requires an investigative mindset to research account issues, explain balances clearly, resolve discrepancies, and collect payments while maintaining excellent customer service in a high-call-volume environment.
Qualifications
Required:
1-2 years of experience in self-pay billing, billing customer service, or collections
Working knowledge of EOBs (Explanation of Benefits)
Experience working within EMR systems (NextGen a plus)
Strong customer service and communication skills
Computer literate with the ability to navigate multiple systems and screens simultaneously
Detail-oriented with strong problem-solving and investigative skills
Preferred:
Experience using NextGen EMR
Ophthalmology billing experience
Bilingual in Spanish
Key Responsibilities
Answer inbound patient calls and assist with detailed account and billing inquiries
Investigate outstanding balances and determine why claims were not processed or paid correctly
Follow up with patients to ensure self-pay balances are resolved
Take payments over the phone and set up payment arrangements when needed
Ensure patient statements are sent daily with accurate and updated information
Work accounts toward external collections after all internal collection efforts are exhausted
Research patient credits and coordinate with accounting to process approved refunds
Process bankruptcy notices according to company policy
Update and correct patient demographic information to ensure clean statements
Maintain detailed documentation of all patient interactions
Handle a high call volume of approximately 300 calls per week (60 calls per day)
Schedule
Monday - Friday
8:00 AM - 5:00 PM
No weekends
$18-21 hourly 4d ago
Customer Service Representative 2 ( Chandler, AZ )
Sunrise Systems, Inc. 4.2
Account representative job in Chandler, AZ
Customer Service Representative 2
12 months
Chandler, AZ 85225
Pay Rate: $16/hr W2
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis
Required Skills
Follows established guidelines
Solving difficult customer service complaints/problems
Customer Service Experience
Preferred Skills
Bilingual
$16 hourly 3d ago
Customer Service Representative (CSR)
I3 Infotek Inc. 3.9
Account representative job in Phoenix, AZ
Job Title : Customer Service Representative (CSR)
Fully onsite for first week (training)
Then 1-2 days/week onsite
Job Type
Staff Augmentation
Hourly | 40 hours/week
Day Shift: 8:00 AM - 5:00 PM
Job Summary
The Customer Service Representative will handle incoming calls. The role involves providing accurate information regarding licensing, payments, compliance questions, and general inquiries. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced call center environment.
Key Responsibilities
Answer high-volume inbound calls professionally and efficiently
Provide information on licenses, payments, compliance, and general board inquiries
De-escalate customer concerns and resolve issues effectively
Accurately document calls and customer information in CRM systems
Perform phone interviews while entering data simultaneously
Maintain professionalism under pressure and time constraints
Required Skills & Qualifications
1+ year of call center experience
Typing speed: minimum 45 WPM (must be listed on resume)
Experience using CRM software (specific CRM must be mentioned on resume)
Strong verbal and written communication skills
Proficiency with computers, phone systems, and software applications
Ability to work in a high-volume, fast-paced call center
Ability to sit for extended periods
Preferred Skills
De-escalation techniques
Google Suite (Docs, Sheets, Gmail, etc.)
Knowledge of customer service best practices
Knowledge Areas
Problem resolution
Business English (grammar, sentence structure, punctuation)
Customer service complaint handling
$29k-37k yearly est. 2d ago
Customer Service Representative
Dexian
Account representative job in Phoenix, AZ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
$28k-37k yearly est. 2d ago
Customer Service Representative
Hire Score LLC
Account representative job in Scottsdale, AZ
Join a growing environmental services firm with offices across the U.S., known for hands-on leadership and supportive teams. As a Customer Service Representative, you'll serve as the voice and face of our client-building trust, resolving complex issues, and ensuring every customer feels heard and valued.
This role is ideal for someone who genuinely enjoys helping others, brings empathy and professionalism to every interaction, and values being part of a collaborative, service-driven team. The ideal candidate has a strong foundation in customer service, excels at problem-solving and conflict resolution, and is motivated to make a meaningful impact every day.
What You'll Do:
Deliver outstanding support through phone, email, and other channels-responding promptly, accurately, and with a positive attitude.
Understand and anticipate customer needs, providing thoughtful, effective solutions that ensure satisfaction and loyalty.
Handle escalated or complex issues with professionalism, empathy, and a focus on long-term resolution.
Build genuine relationships by engaging customers in open, helpful, and solution-oriented communication.
Process orders and maintain accurate records of customer interactions using CRM and ticketing systems.
Think creatively to develop innovative solutions and process improvements that elevate the customer experience.
Collaborate across departments to ensure smooth order fulfillment, issue resolution, and service consistency.
Proactively identify trends and recommend strategies to enhance retention and overall customer satisfaction.
Follow best practices and communication standards that reflect company values and service excellence.
Qualifications:
3+ years of customer service experience, preferably in a senior or escalation-handling capacity.
Expertise in CRM and support platforms (will work with Zendesk -ticketing system-Zendesk or other similar ticketing system preferred)
A calm, empathetic demeanor with the ability to de-escalate and resolve challenging situations.
Exceptional communication skills-clear, professional, and persuasive both verbally and in writing.
Strong analytical and problem-solving skills, with attention to detail and sound judgment.
Excellent organizational abilities, including multitasking and prioritizing under pressure.
A collaborative spirit, eager to support both customers and teammates
$28k-37k yearly est. 4d ago
Customer Service Representative
Randstad USA 4.6
Account representative job in Scottsdale, AZ
As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers.
Key Responsibilities:
Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing.
Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.
Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.
Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.
Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
Develops and grows through monthly individual meetings with leadership to set in place a career path strategy.
Setting goals and expectations to achieve success in the role as well as future opportunities.
May perform other duties as assigned.
Education:
High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred.
License/Certification/Designation:
ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system.
Experience:
One year of experience in customer service, sales related occupations.
Knowledge, Skills and Ability:
Knowledge of various insurance products and the sales process.
Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states.
Understands the consequences of not following the FINRA rules and regulations.
Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software.
Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers.
Other criteria, including leadership skills, competencies and experiences may take precedence.
$29k-36k yearly est. 1d ago
Collections Specialist
Adecco 4.3
Account representative job in Tempe, AZ
Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!
Adecco is currently assisting one of its clients in their search for a Collections Specialist in Tempe, AZ!
Pay rate: $19/hr
Shift availability: Operating hours: Mon - Sun, 8a-9p, Will be scheduled for an 8 hour shift during those hours, must have open availability
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
For instant consideration for this role, click on Apply Now and upload resume!
Our ideal candidate for this Collections Specialist must have/must be able to:
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
Determine cause of delinquency and best course of action to assist delinquent customer.
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
Review files from Loan Services in accordance with established standards, if applicable.
Initiate deferrals on accounts based upon written policy guidelines.
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
Ensure that appropriate letters are sent to debtors.
Process customers payments through electronic draft, if applicable.
Process account maintenance transactions according to established guidelines
Education/Certification Requirements:
High School Diploma or GED
Experience requirements for this Collections Specialist:
Collections experience required or bilingual (Spanish) customer service experience required
Strong communication skills
Good decision-making and problem solving skills
Proficient with MS Office Suite
Ability to work as part of a team
Must have flexible schedule
Bilingual is a plus
Note:
This role is On-Site; thus, open to candidates near/in/around Tempe, AZ!
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Collections Specialist in Tempe, AZ APPLY NOW for instant consideration!
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$19 hourly 1d ago
Billing Clerk
Collabera 4.5
Account representative job in Phoenix, AZ
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
I. Job Summary
Entry level position in the consolidated billing center responsible for compiling data and preparing company invoices and bills.
II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
• Processes and generates billing for assigned Market Area's including all lines of business.
• Creates invoices, transmits file to print vendors, and post billing transactions.
• Compiles, validates and maintains generated revenue reports.
• Creates and mails manual invoices.
• Works with various departments regarding dispute resolution of accounts.
• Researches and resolves customer issues.
• Creates and processes adjustments.
• Processes customer refund request.
• Researches, resolves and manages customer credit balance reports.
• Revenue reporting and month-end system close processing.
• Maintains and reviews bill cycles.
• Reviews and maintains various billing reports.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
• Required: High school diploma or equivalent and one year prior experience in Billing, Accounts Receivable, other positions in Accounting/Finance field or one year prior experience working for Waste Management.
• Preferred: Two or more years of experience in Billing, Accounts Receivable or other positions in Accounting/Finance field
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
• Must possess basic computer skills in a MS Office/Windows environment, including a proficiency in date entry, ten-key and MS Excel.
D. Other Knowledge, Skills or Abilities
• Strong ability to work well with people, under pressure and with stringent time restraints.
• Must have quick problem solving ability.
• Good organizational and multitasking skills and the ability to prioritize work and time.
• Requires good communication skills, both verbal and written.
• Ability to maintain good working relationships with coworkers and customers.
Additional Information
To know more about this position, please contact:
Lalaine Agulto
**************
*******************************
$58k-83k yearly est. Easy Apply 60d+ ago
Account Services Representative
Cox Enterprises 4.4
Account representative job in Phoenix, AZ
Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.
RESPONSIBILITIES
Promote Quality Customer Experience
-Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
-Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
-Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
Problem Solving
-Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer's circumstances
-Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
-Perform any necessary calculations pertaining to fees, time periods, or dates
Drive Business Growth
Grow the company through identifying sales lead generation opportunities, promoting Cox services, and -offering service contracts. Add contracts as authorized by customers
-Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting
Qualifications
Minimum
-6 months work experience providing service directly to customers
-6 months experience using a computer in a work or non-work setting
-High school graduate or GED or equivalent work experience
-Eligibility to work in the United States
Preferred
-6+ months experience working in a position that requires meeting sales goals
-1 - 2 year work experience in a customer service role, not specific to just Call Center
-Strong aptitude for helping customers and a customer experience focus
-Enthusiastic and personable
-Must be able to work in a call center or highly structured environment
-Strong computer skills and be able to navigate through multiple screens
-Ability to adapt to constant change
-Demonstrated solid work history.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142443)
$25k-28k yearly est. 13h ago
Group Housing and Billing Coordinator
Sitio de Experiencia de Candidatos
Account representative job in Scottsdale, AZ
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$38k-54k yearly est. Auto-Apply 11d ago
Billing Specialist I - Earll (4979)
Terros, Inc. 3.7
Account representative job in Phoenix, AZ
Terros Health is pleased to share an exciting and rewarding opportunity for a full-time Billing Specialist I working at our Earll location in Phoenix, AZ. Reporting to the Director of Claims and Credentialing. Billing Specialist I will assist with the successful claims processing and billing functions for the organization, including billing of all service types and to all third-party payers.
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.
Recently awarded among Arizona's Most Admired Companies in 2023 by AZ Big Media
Duties Include:
* Preparing and reviewing claims for submission, including resolving upfront claims edits and errors.
* Submission and tracking of claims files (837s) to all payer types.
* Resolving payer and clearing house related issues such as rejections (999s and 277s).
* Tracking work through system tasks and queues.
* Meeting or exceeding productivity guidelines.
* Identify and report any claims billing issues to management.
* May assist with special projects such as rebilling, coding, and configuration.
Apply with your resume at ********************
Benefits & Wellness
* Multiple medical plans - including a no premium plan for employees and their families
* Multiple dental plans - including orthodontia
* Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
* 4 Weeks of paid time off in the first year
* Wellness program
* Child Care Support Program
* Pet Insurance
* Group life and disability insurance
* Employee Assistance Program for the Whole Family
* Personal and family mental and physical health access
* Professional growth & development - including scholarships, clinical supervision, and CEUs
* Employee perks and discounts
* Gym memberships
* Tuition at GCU and University of Phoenix
* Car rentals
$31k-40k yearly est. 10d ago
Legal Billing Specialist
Greenberg Traurig 4.9
Account representative job in Phoenix, AZ
Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting opportunity for a Legal Billing Specialist to join our Revenue Management Department. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within a dynamic and collaborative environment within the legal industry.
Join our Revenue Management Team as a Legal Billing Specialist in our Phoenix Office (Hybrid)
We are seeking a highly skilled and meticulous professional who thrives in a fast-paced, deadline-driven environment. As a Legal Billing Specialist, you will provide end-to-end invoice preparation while ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional service. If you are someone who values precision, adaptability, and innovation, we invite you to join our team and make a meaningful impact.
This role will be based in our Phoenix office on a hybrid basis. This position reports to the Billing Director of Revenue Management. The candidate must be flexible to work overtime as needed.
Position Summary
The Legal Billing Specialist will be responsible for the full life cycle of the invoice preparation process while ensuring that all invoices are accurate, compliant with client requirements, and submitted in a timely manner. This role demands strong analytical abilities, exceptional attention to detail, and excellent communication skills to liaise effectively with attorneys, clients, and administrative staff.
Key Responsibilities
Edits Prebills via Prebill Viewer and Aderant based on the request from the Billing Attorneys.
Generates a high volume of complex client invoices via Aderant.
Ensures that all invoices are compliant with the billing guidelines and that all required supporting documentation is compiled prior to submission.
Submits ebills via EHub, including all supporting documentation.
Monitors and immediately addresses any invoice rejections, reductions, and those needing appeals.
Responds to billing inquiries.
Undertakes special projects and ad hoc reports as needed and/or requested.
Qualifications
Skills & Competencies
Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation.
Effectively prioritize workload and adapt to a fast-paced environment.
Highly motivated self-starter who can work well under minimal supervision, as well as take a proactive approach in a team setting.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
Strong analytical and problem-solving skills.
Takes initiative and uses good judgment; excellent follow-up skills.
Must be proactive in identifying billing issues and providing possible solutions.
Must have the ability to work under pressure to meet strict deadlines.
Ability to establish and maintain positive and effective working relationships within all levels of the firm.
Education & Experience
Bachelor's Degree or equivalent experience in Accounting or Finance.
Minimum 1-3 years of experience as a Legal Biller required.
Technology
Aderant or Elite/3E preferred, Prebill Viewer, E-billing Hub, Bill Blast.
Proficiency in Excel required.
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
$29k-37k yearly est. Auto-Apply 15d ago
Collections Specialist
Dev 4.2
Account representative job in Tempe, AZ
Company DescriptionJobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: OneMain Financial
Job Description
Collections Specialist
At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
Help customers with all financial servicing needs through inbound and outbound contact.
Work with our clients in a consultative manner, following all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts
Investigate, research, and track consumer information using online skip-tracing tools
Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Requirements
High School Diploma or GED
Preferred
Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred
Active listening and communication
Skilled at achieving and exceeding goals
Ability to thrive in a fast-paced team environment
Bilingual: Spanish
Work Schedule:
The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
$32k-41k yearly est. 60d+ ago
Sr. Commercial Collector
Concord Servicing 3.9
Account representative job in Scottsdale, AZ
Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.
Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.
About the Role
As Sr. Commercial Collector you will be responsible for coordinating advanced collection activities with all Collection team in accordance with the policies, objectives and goals established by Management. Specific duty involves reducing 60 past due contract, preventing them rolling 91 days past due. This position is accountable to the AVP Collection. Overall duties ensure Orion's service commitments are met; company policies are adhered to and is accountable for advanced collections matters as they become assigned. As a steward of the company's reputation and regulatory standing, this position upholds ethical practices throughout the department.
Key Responsibilities
Collects delinquent, impaired, and pre-non-accrual accounts.
Works on electronic work lists in LeaseWorks and CMARS, ensuring timely action on accounts.
Meets call volume minimums and maintains established Nonaccrual Roll Rates.
Employs effective negotiation techniques to mitigate losses on delinquent accounts.
Establishes Fair Market Values and documents collection efforts and strategies in LeaseWorks and CMARS.
Handles company Watchlist accounts and keeps management updated on developments.
Communicates with various stakeholders on settlement offers and related legal matters.
Utilizes company tools and experience to minimize the progression of accounts to Non-accrual.
Regularly communicates with clients to recommend actions for accelerating collections.
Assists with identifying difficult accounts and provides suggestions for collections strategies.
Reviews files for potential repossession or extension requests.
Shares insights and experiences with front-end collections and supports management.
Aids in training new collectors and manages non-accrual account transfers into CMARS.
Coordinates with third-party vendors as needed and ensures compliance with internal policies.
Reports daily collections metrics and performs other duties as assigned.
Requirements
Proven negotiation and communication skills
Considerable knowledge of the FTC Fair Debt Collection Practices Act
Proven collection skills and knowledge of standard collection practices
Skill in the use of various software applications including but not limited to MS Word and Excel, CMARS, IFS LeaseWorks, Credit Bureaus, Accurint and others.
Ability to prioritize and organize work efficiently
Identify and make recommendations to implement improved processes
Good oral and written skills with the ability to influence and attain closure on collection issues.
Strong research abilities demonstrating effective skip tracing and asset search techniques with a desire to resolve issues timely.
Able to manage multiple priorities, act decisively in all problem resolution areas and perform under pressure.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short-Term & Long-Term Disability
Wellness Resources
$33k-39k yearly est. Auto-Apply 60d+ ago
Customer Service Representative 3
I3 Infotek Inc. 3.9
Account representative job in Phoenix, AZ
Shift: Day Shift | Monday-Friday | 8:00 AM - 5:00 PM
The Customer Service Representative 3 is a customer-facing, onsite role involves direct interaction with taxpayers, handling payments, and providing licensing-related assistance in accordance with state laws and procedures.
Key Responsibilities
Assist taxpayers in person with licensing inquiries and applications
Receive, process, and apply payments (cash, checks, money orders)
Perform daily reconciliation and end-of-day till balancing
Update and maintain accurate taxpayer records
Explain licensing laws, rules, and procedures clearly and professionally
Ensure accuracy in data entry and financial transactions
Required Skills & Experience
Minimum 2+ years of experience in:
Customer service
Data entry
At least a few months of cashiering experience
Comfortable handling cash and financial transactions
Strong communication and customer-handling skills
Preferred Skills
Bilingual (Spanish-speaking preferred)
Additional Requirements
Local candidates only (must already be in Phoenix, AZ at time of submission)
Resume must clearly state current location
Must be available for in-person interviews within 1 week of posting close
100% onsite role - no remote option
Security clearance required
Seasonal position
$29k-37k yearly est. 4d ago
Customer Service Representative 2 Benson, AZ
Sunrise Systems, Inc. 4.2
Account representative job in Surprise, AZ
Customer Service Representative 2
Benson, AZ (Onsite)
(multiple locations available: Prescott Valley, Phoenix, Glendale, Chandler,Tucson, AZ, Douglas, AZ,Benson, AZ, Sierra Vista, AZ )
12 months
Pay Rate: $16/hr W2
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis
Required Skills
Follows established guidelines
Solving difficult customer service complaints/problems
Customer Service Experience
Preferred Skills
Bilingual
$16 hourly 4d ago
Account Services Representative
Cox Enterprises 4.4
Account representative job in Phoenix, AZ
Your Career at Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.
RESPONSIBILITIES
Promote Quality Customer Experience
-Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
-Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
-Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
Problem Solving
-Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer's circumstances
-Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
-Perform any necessary calculations pertaining to fees, time periods, or dates
Drive Business Growth
Grow the company through identifying sales lead generation opportunities, promoting Cox services, and -offering service contracts. Add contracts as authorized by customers
-Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting
Qualifications
Minimum
-6 months work experience providing service directly to customers
-6 months experience using a computer in a work or non-work setting
-High school graduate or GED or equivalent work experience
-Eligibility to work in the United States
Preferred
-6+ months experience working in a position that requires meeting sales goals
-1 - 2 year work experience in a customer service role, not specific to just Call Center
-Strong aptitude for helping customers and a customer experience focus
-Enthusiastic and personable
-Must be able to work in a call center or highly structured environment
-Strong computer skills and be able to navigate through multiple screens
-Ability to adapt to constant change
-Demonstrated solid work history.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142443)
How much does an account representative earn in Gilbert, AZ?
The average account representative in Gilbert, AZ earns between $27,000 and $58,000 annually. This compares to the national average account representative range of $26,000 to $51,000.
Average account representative salary in Gilbert, AZ
$39,000
What are the biggest employers of Account Representatives in Gilbert, AZ?
The biggest employers of Account Representatives in Gilbert, AZ are: