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Become An Account Representative

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Working As An Account Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $32,760

    Average Salary

What Does An Account Representative Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become An Account Representative

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Do you work as an Account Representative?

Account Representative Jobs

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Account Representative Career Paths

Account Representative
Sales Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Senior Account Executive Director Of Sales
Director Of Sales & Business Development
13 Yearsyrs
Operations Manager Regional Sales Manager National Account Manager
Enterprise Account Manager
9 Yearsyrs
Account Executive Sales Manager
General Manager
7 Yearsyrs
Sales Consultant Territory Manager Account Manager
Key Account Manager
7 Yearsyrs
Senior Account Executive Territory Manager Account Manager
Major Account Manager
7 Yearsyrs
Billing Specialist Specialist Account Manager
National Account Manager
8 Yearsyrs
General Manager Account Executive Regional Sales Manager
National Accounts Sales Manager
9 Yearsyrs
Account Manager Sales Manager Regional Sales Manager
National Sales Manager
10 Yearsyrs
Service Representative Operations Manager Outside Sales Representative
Outside Sales Manager
6 Yearsyrs
Billing Specialist Accountant Account Manager
Regional Accounts Manager
8 Yearsyrs
Account Manager Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Project Manager General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Account Executive Sales Consultant
Sales Manager
5 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
Senior Sales Executive
9 Yearsyrs
Territory Manager Account Manager Sales Manager
Senior Sales Manager
7 Yearsyrs
Business Development Manager Senior Account Manager Account Executive
Strategic Accounts Manager
9 Yearsyrs
General Manager Account Manager
Territory Account Manager
8 Yearsyrs
Sales Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
Territory Manager District Sales Manager Sales Manager
Territory Sales Manager
7 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Billing Specialist 2.9 years
Account Specialist 2.7 years
Bill Collector 2.4 years
Top Employers Before
Cashier 5.6%
Teller 4.4%
Internship 3.7%
Manager 3.0%
Secretary 1.9%
Top Employers After
Manager 3.2%
Cashier 2.9%
Owner 2.7%
Specialist 2.6%
Teller 2.6%
Consultant 2.4%

Do you work as an Account Representative?

Account Representative Demographics

Gender

Female

65.9%

Male

32.2%

Unknown

1.9%
Ethnicity

White

63.0%

Hispanic or Latino

15.0%

Black or African American

11.8%

Asian

6.8%

Unknown

3.4%
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Languages Spoken

Spanish

67.7%

French

7.1%

German

3.9%

Portuguese

2.6%

Italian

2.1%

Carrier

2.0%

Chinese

2.0%

Mandarin

1.4%

Russian

1.3%

Japanese

1.2%

Hindi

1.1%

Tagalog

1.1%

Arabic

1.1%

Vietnamese

0.9%

Cantonese

0.9%

Korean

0.8%

Urdu

0.7%

Polish

0.7%

Greek

0.6%

Hmong

0.5%
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Account Representative Education

Schools

University of Phoenix

29.2%

Strayer University

8.3%

Ashford University

5.8%

Kaplan University

5.2%

Liberty University

4.8%

Southern New Hampshire University

4.2%

American InterContinental University

4.0%

Michigan State University

3.9%

University of Alabama

3.2%

Grand Canyon University

3.0%

Marshall University

3.0%

West Virginia University

3.0%

Pennsylvania State University

2.9%

University of Tennessee - Knoxville

2.9%

University of North Texas

2.8%

University of North Carolina at Greensboro

2.8%

University of Houston

2.8%

Arizona State University

2.8%

Tennessee State University

2.8%

Middle Tennessee State University

2.7%
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Majors

Business

33.5%

Health Care Administration

10.2%

Accounting

6.6%

Marketing

6.2%

Communication

5.0%

Psychology

4.6%

Management

4.4%

Criminal Justice

3.4%

Finance

3.2%

Medical Assisting Services

2.9%

Nursing

2.8%

General Studies

2.6%

Education

2.2%

Liberal Arts

2.0%

Human Resources Management

2.0%

Political Science

1.9%

Computer Information Systems

1.8%

English

1.7%

Insurance

1.5%

Public Relations

1.4%
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Degrees

Bachelors

40.1%

Other

27.9%

Associate

13.0%

Masters

10.1%

Certificate

5.7%

Diploma

2.0%

Doctorate

0.6%

License

0.5%
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Part Time
Internship
Temporary

Real Account Representative Salaries

Job Title Company Location Start Date Salary
Toms Account Representative Bloomberg, LP New York, NY Jul 06, 2015 $147,000
Toms Account Representative Bloomberg, LP New York, NY Sep 20, 2013 $142,000
Account Representative-Principal Halliburton Energy Services, Inc. Houston, TX Jul 18, 2011 $140,000
Account Representative Siemens Energy, Inc. Houston, TX Dec 01, 2014 $124,754
Account Representative Inkling Systems, Inc. San Francisco, CA May 10, 2016 $123,000 -
$135,000
Account Representative Inkling Systems, Inc. San Francisco, CA Jul 13, 2016 $123,000 -
$135,000
Technical Account Representative Oracle America, Inc. Irvine, CA Mar 21, 2016 $115,751 -
$123,167
Account Representative Siemens Energy, Inc. Houston, TX Jan 04, 2016 $115,116
Account Representative Siemens Energy, Inc. Houston, TX Dec 01, 2014 $108,518
Toms Account Representative Bloomberg L.P. New York, NY Nov 21, 2014 $107,000 -
$130,000
Toms Account Representative Bloomberg L.P. New York, NY Nov 17, 2014 $107,000 -
$130,000
Toms Account Representative Bloomberg LP New York, NY Sep 01, 2015 $102,000
Account Representative National Oilwell Varco, L.P. Houston, TX Sep 21, 2011 $100,000 -
$110,000
Account Representative Siemens Energy, Inc. Orlando, FL Apr 29, 2010 $72,113
Account REP (Marketing Specialist) PSMJ Resources, Inc. Newton, MA Aug 01, 2014 $72,000
Account Representative ISN Software Corporation Dallas, TX May 15, 2014 $71,000
Account Representative Morethandecor, LLC Miami, FL Oct 19, 2010 $69,500
Account Representative Morethandecor, LLC Miami, FL Oct 20, 2009 $69,500
Account Representative II North American Lighting, Inc. Farmington Hills, MI Jun 15, 2016 $53,000
Assistant Account Representative G&G International Trading Inc. Fort Lee, NJ Sep 14, 2011 $50,651
Assistant Account Representative G&G International Trading Inc. Fort Lee, NJ Jan 15, 2011 $50,651
Assistant Account Representative G&G International Trading Inc. Fort Lee, NJ Sep 21, 2011 $50,482
Account Representative DHL Express (USA), Inc. Washington, DC Aug 09, 2016 $50,300
Accountant/Account Representative Airpac Enterprises, Inc. San Fernando, CA Oct 01, 2011 $48,001
Accountant/Account Representative Airpac Enterprises, Inc. San Fernando, CA Oct 01, 2011 $47,584

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Top Skills for An Account Representative

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  1. Insurance Companies
  2. Customer Service
  3. Financial Assistance
You can check out examples of real life uses of top skills on resumes here:
  • Monitored accounts closely for payment from insurance companies.
  • Managed existing accounts in highly competitive territory (Downtown NYC) via face-to-face customer service to increase customer retention levels.
  • Obtained Colorado Insurance license Provide insurance and financial assistance to policyholders Schedule appointments for Agent Collect payments Answer phones
  • Performed call-center operations by answering phone calls and transferring to appropriate departments for handling.
  • Required to collect payments and/or establish payment arrangements.

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Top Account Representative Employers

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