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Become An Account Representative

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Working As An Account Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $45,000

    Average Salary

What Does An Account Representative Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become An Account Representative

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Account Representative Jobs

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Account Representative Career Paths

Account Representative
Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Account Executive Manager Office Manager
Practice Manager
9 Yearsyrs
Account Executive Sales Manager Account Manager
National Account Manager
8 Yearsyrs
Accounts Receivable Specialist Accountant Office Manager
Business Office Manager
7 Yearsyrs
Accounts Receivable Specialist Accountant Account Manager
Sales Account Manager
6 Yearsyrs
Representative Consultant Office Manager
Accounts Receivable Manager
6 Yearsyrs
Specialist Team Leader Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Billing Specialist Accounts Receivable Specialist Credit Analyst
Credit Manager
5 Yearsyrs
Consultant Store Manager District Sales Manager
Key Account Manager
7 Yearsyrs
Billing Specialist Team Leader Branch Manager
Relationship Manager
6 Yearsyrs
Consultant Sales Manager Senior Account Manager
Account Director
9 Yearsyrs
Specialist Team Leader Sales Manager
Regional Accounts Manager
8 Yearsyrs
Specialist Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Collections Specialist Credit Analyst Credit Manager
Credit And Collection Manager
7 Yearsyrs
Accounts Payable Clerk Credit Analyst Credit Manager
Collections Manager
5 Yearsyrs
Accounts Payable Clerk Executive Assistant Customer Service Manager
Inside Sales Manager
6 Yearsyrs
Billing Specialist Medical Coder Billing Manager
Revenue Manager
8 Yearsyrs
Medical Coder Billing Supervisor
Patient Account Manager
7 Yearsyrs
Analyst Operations Manager Client Services Manager
Client Manager
6 Yearsyrs
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Do you work as an Account Representative?

Help others decide if this is a good career for them

Average Length of Employment
Billing Specialist 3.0 years
Account Specialist 2.7 years
Top Careers Before Account Representative
Cashier 8.6%
Internship 3.5%
Manager 2.9%
Server 2.0%
Top Careers After Account Representative
Cashier 5.3%
Manager 3.0%
Owner 2.8%
Specialist 2.5%

Do you work as an Account Representative?

Account Representative Demographics

Gender

Female

60.2%

Male

29.6%

Unknown

10.2%
Ethnicity

White

62.9%

Hispanic or Latino

15.5%

Black or African American

12.0%

Asian

6.4%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

69.8%

French

7.2%

German

3.2%

Portuguese

3.0%

Italian

1.8%

Chinese

1.8%

Carrier

1.6%

Mandarin

1.5%

Japanese

1.3%

Russian

1.2%

Arabic

1.1%

Tagalog

1.0%

Cantonese

0.9%

Vietnamese

0.8%

Hindi

0.8%

Hmong

0.7%

Korean

0.7%

Polish

0.6%

Urdu

0.5%

Greek

0.5%
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Account Representative Education

Schools

University of Phoenix

33.2%

Strayer University

8.9%

Ashford University

5.9%

Kaplan University

5.6%

Liberty University

3.4%

Michigan State University

3.4%

Pennsylvania State University

3.3%

American InterContinental University

3.2%

Houston Community College

3.1%

Arizona State University

3.1%

Southern New Hampshire University

3.0%

The Academy

2.9%

Ohio State University

2.8%

University of North Carolina at Greensboro

2.7%

University of Houston

2.7%

University of Missouri - Saint Louis

2.6%

University of Akron

2.6%

University of Missouri - Columbia

2.6%

University of Tennessee - Knoxville

2.5%

University of South Florida

2.4%
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Majors

Business

33.4%

Health Care Administration

11.4%

Accounting

7.0%

Marketing

5.4%

Communication

4.7%

Psychology

4.2%

Management

4.1%

Medical Assisting Services

3.6%

Criminal Justice

3.5%

Nursing

3.0%

Finance

2.9%

General Studies

2.7%

Liberal Arts

2.1%

Education

2.1%

Human Resources Management

1.9%

Insurance

1.7%

Political Science

1.7%

Computer Information Systems

1.6%

English

1.5%

Computer Science

1.4%
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Degrees

Bachelors

39.4%

Other

27.7%

Associate

14.1%

Masters

9.1%

Certificate

6.0%

Diploma

2.7%

License

0.5%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$45,000
View Detailed Salary Report
$27,000
Min 10%
$45,000
Median 50%
$45,000
Median 50%
$45,000
Median 50%
$45,000
Median 50%
$45,000
Median 50%
$45,000
Median 50%
$45,000
Median 50%
$75,000
Max 90%
Highest Paying City
Norfolk, VA
Highest Paying State
Hawaii
Avg Experience Level
2.9 years
How much does an Account Representative make at top companies?
The national average salary for an Account Representative in the United States is $45,922 per year or $22 per hour. Those in the bottom 10 percent make under $27,000 a year, and the top 10 percent make over $75,000.

Real Account Representative Salaries

Job Title Company Location Start Date Salary
Toms Account Representative Bloomberg, LP New York, NY Jul 06, 2015 $147,000
Toms Account Representative Bloomberg, LP New York, NY Sep 20, 2013 $142,000
Account Representative-Principal Halliburton Energy Services, Inc. Houston, TX Jul 18, 2011 $140,000
Account Representative Siemens Energy, Inc. Houston, TX Dec 01, 2014 $124,754
Account Representative Inkling Systems, Inc. San Francisco, CA May 10, 2016 $123,000 -
$135,000
Account Representative Inkling Systems, Inc. San Francisco, CA Jul 13, 2016 $123,000 -
$135,000
Technical Account Representative Oracle America, Inc. Irvine, CA Mar 21, 2016 $115,751 -
$123,167
Account Representative Siemens Energy, Inc. Houston, TX Jan 04, 2016 $115,116
Account Representative Siemens Energy, Inc. Houston, TX Dec 01, 2014 $108,518
Toms Account Representative Bloomberg L.P. New York, NY Nov 17, 2014 $107,000 -
$130,000
Toms Account Representative Bloomberg L.P. New York, NY Nov 21, 2014 $107,000 -
$130,000
Toms Account Representative Bloomberg LP New York, NY Sep 01, 2015 $102,000
Account Representative National Oilwell Varco, L.P. Houston, TX Sep 21, 2011 $100,000 -
$110,000
Account Representative Siemens Energy, Inc. Orlando, FL Apr 29, 2010 $72,113
Account REP (Marketing Specialist) PSMJ Resources, Inc. Newton, MA Aug 01, 2014 $72,000
Account Representative ISN Software Corporation Dallas, TX May 15, 2014 $71,000
Account Representative Morethandecor, LLC Miami, FL Oct 20, 2009 $69,500
Account Representative Morethandecor, LLC Miami, FL Oct 19, 2010 $69,500
Account Representative II North American Lighting, Inc. Farmington Hills, MI Jun 15, 2016 $53,000
Assistant Account Representative G&G International Trading Inc. Fort Lee, NJ Jan 15, 2011 $50,651
Assistant Account Representative G&G International Trading Inc. Fort Lee, NJ Sep 14, 2011 $50,651
Assistant Account Representative G&G International Trading Inc. Fort Lee, NJ Sep 21, 2011 $50,482
Account Representative DHL Express (USA), Inc. Washington, DC Aug 09, 2016 $50,300
Accountant/Account Representative Airpac Enterprises, Inc. San Fernando, CA Oct 01, 2011 $48,001
Accountant/Account Representative Airpac Enterprises, Inc. San Fernando, CA Oct 01, 2011 $47,584

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Top Skills for An Account Representative

  1. Insurance Companies
  2. Customer Service
  3. Payment Arrangements
You can check out examples of real life uses of top skills on resumes here:
  • Managed and maintained an internal database system to generated reports and produce accurate account information for patients and insurance companies.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Negotiated and establishes payment arrangements with customers within the company's established guidelines.
  • Administered financial assistance programs and review patient accounts to initiate collections process if necessary.
  • Screened telephone calls for account executives and department supervisors.

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Top 10 Best States for Account Representatives

  1. Texas
  2. Rhode Island
  3. New York
  4. District of Columbia
  5. Alaska
  6. Wyoming
  7. Massachusetts
  8. North Dakota
  9. Michigan
  10. Connecticut
  • (5,378 jobs)
  • (271 jobs)
  • (2,904 jobs)
  • (261 jobs)
  • (76 jobs)
  • (135 jobs)
  • (1,720 jobs)
  • (155 jobs)
  • (1,696 jobs)
  • (600 jobs)

Top Account Representative Employers

Jobs From Top Account Representative Employers

Account Representative Videos

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