As the primary contact for clients, it's your job to represent your company well. Your goal is to have those clients return, year after year, while also creating new client relationships. New growth is always good.
Some of your responsibilities include going over customer complaints and working toward a solution for each complaint. We can't stressed this enough - you want to keep your clients happy, no matter how much you despise them.
The majority of account representatives put in a full-time schedule, week after week. But every now and then, you might be responsible for meeting with a client after working hours. And you're just going to have to be ok with it.
There is more than meets the eye when it comes to being an account representative. For example, did you know that they make an average of $16.88 an hour? That's $35,110 a year!
Between 2018 and 2028, the career is expected to grow -8% and produce -19,400 job opportunities across the U.S.
There are certain skills that many account representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed organizational skills, negotiating skills and speaking skills.
When it comes to the most important skills required to be an account representative, we found that a lot of resumes listed 20.7% of account representatives included customer service, while 11.7% of resumes included insurance companies, and 7.6% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the account representative job title. But what industry to start with? Most account representatives actually find jobs in the health care and finance industries.
If you're interested in becoming an account representative, one of the first things to consider is how much education you need. We've determined that 51.8% of account representatives have a bachelor's degree. In terms of higher education levels, we found that 4.3% of account representatives have master's degrees. Even though most account representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an account representative. When we researched the most common majors for an account representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on account representative resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become an account representative. In fact, many account representative jobs require experience in a role such as customer service representative. Meanwhile, many account representatives also have previous career experience in roles such as cashier or administrative assistant.