Account representative jobs in Kalamazoo, MI

Winnebago Industries is a leading manufacturer of outdoor lifestyle products under the iconic Winnebago, Grand Design, Chris-Craft, Newmar, and Barletta Boats brands. Our 6,300+ team members across Iowa, Indiana, Minnesota, and Florida deliver on our vision to be the trusted leader in outdoor lifestyle solutions by providing unmatched innovation, quality, and service in the industries we engage. We believe our employees are our most valuable asset, and we are committed to providing a safe and engaging environment where you can be passionate about the work you do and have opportunities to learn and grow. Primary Objective of Position: Manage and oversee the Bill of Material (BOM) process for respective product lines. Work closely with the Product, Purchasing, Operations, and Customer Service departments. Key Areas of Responsibility * Create, set up, and maintain an accurate BOM based on engineering prints and product information for new models, assemblies, or features * Conduct BOM audits to monitor accuracy * Identify and search for appropriate parts and assemblies * Reconcile the BOM with the Purchasing page prior to release * Add BOM portion to the AX configurator * Create and maintain all part numbers requested by purchasing/engineering/parts & service * Update Active BOM's through PCN changes, plant requests and print updates * Partake in all BOM, AX and training related to the BOM position * Perform numerical calculations and work with details. Requires the ability to read and understand blueprints. * Assist with Work in Process inventory * Provide BOM related support for Product Development, Engineering, Customer Service and Design * Monthly valuation of Cost of Goods Sold * Analyze/explain monthly cost differentials and develop/implement cost saving initiatives * Assist in set up and audit of plant inventories Education & Experience * High School Diploma * Proficient with Microsoft Office (Word, Excel, Outlook) and Database Managed Software * AX Dynamics experience preferred, but not required * Able to work independently as well as with a team * Experience in a fast-paced environment and multitasking is a plus * Read engineering prints a plus * 1-2 years related experience in RV manufacturing environment preferred Physical Demands * Ability to work early hours with flexible schedule as needed * Office sitting and standing environment * Able to move in and around an RV on the production floor to look for component part use/application * Position may require sitting for long periods of time * Keyboarding At Winnebago, we believe ALL people are leaders and hold each other accountable to high expectations. Leadership Expectations: * Connect with Purpose * Be inclusive; seek out different perspectives. * Focus on the Customer; put yourself in the customer's shoes. * Communicate Clearly; say what needs to be said and listen. * Execute with Excellence * Explore Possibilities; ask, "What if?" and embrace new ideas. * Set Direction; prioritize, plan, and align; balance thinking and action. * Drive Results; get the right things done; work with a sense of urgency. * Build the Future * Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement. * Navigate Change; be agile and flexible; take on new challenges. * Inspire Growth; help each other improve; commit to personal development. If you are the right candidate for this position, as a Winnebago Team Member you will be eligible for the following benefits: * Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability * Health Savings Account (HSA) * Flexible Spending Account (FSA) * 401(k) with match * Employee Stock Purchase Program * Tuition Reimbursement * Holiday and Vacation Pay Winnebago Towables is an Equal Opportunity Employer.

Country USA State Michigan City Grand Rapids Descriptions & requirements About the role: As an Account Representative for TQL's Mexico cross-border division, you'll be responsible for helping grow business with our customers that have shipping needs in and out of Mexico. What's in it for you: * $40,000 base salary with uncapped commission opportunity * Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match * Leadership advancement opportunities with 75% of leaders promoted from within * We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022) What you'll be doing: * Communicate with the sales team and customers to build and maintain ongoing relationships with customers that have Mexico cross-border shipping needs * Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time * Work with the sales team to provide and negotiate competitive pricing and rates * Update and manage shipment information utilizing our industry-leading tech platforms * Collaborate with the support team to guarantee each shipment is serviced properly * Assist with billing and accounting responsibilities as needed What you need: * Fluent in Spanish and English * College degree is preferred, but not required * Sales experience preferred, but not required * The determination to work harder than anyone you know * Strong problem-solving skills, while being forthright about conflict * Ability to work with the latest technologies * An obsession for great customer service Where you'll be: 2650 Horizon Dr. SE Suite 130, Grand Rapids, MI 49546 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Quadax offers the total package: premier healthcare revenue cycle tools supported by a first-class customer service organization. We assist providers to achieve their financial goals of increased cash flow with increased efficiency and decreased expense. Quadax is a national leader in Revenue Cycle Management for laboratories, specializing in outsourced services and cloud-based software. We help laboratories in all disciplines navigate unique reimbursement challenges; emerging medical technology providers particularly benefit from our experience with thousands of successful reimbursement outcomes. Within Quadax EDI Services, the expertise of our Edits & Documentation Group and the partnership of our dedicated support staff give Quadax clients the edge, enabling them to collect better, collect faster, and collect more. We equip you with Xpeditor, featuring comprehensive claims management and editing, with Xtensions for remittance management, denial management, eligibility and claim status transactions, and support for Axis, our Audit Control application for management of RAC and other audits. Quadax is committed to improve the financial performance of organizations in the healthcare industry by creating efficiencies in their revenue cycle with innovative strategies, products, and services built on superior technologies, delivering relational service with integrity and dedication. We put people first, corporately embracing integrity, respect, teamwork, and dependability. Job Description Our Account Representatives act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. ***Preferred location for this position is Grand Rapids or Lansing Michigan*** ***This is not a Sales position.*** Responsibilities: Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor. Must be ready and able to train staff (current and new) on product features as well as everyday use. Read multiple reports and try to identify billing trends for clients. Present clients with additional products and features. Contact different insurance payers while researching reasons why medical claims did not pay or pass edits. Assist clients in writing custom data converts and test these upon implementation. Other duties as assigned. Qualifications Must currently reside in Michigan near Lansing or Grand Rapids Bachelor's degree preferred Detail oriented and good investigative and software troubleshooting skills Must be able to multitask Knowledge of medical billing practices or Electronic Data Interchange processes Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product Sufficient public speaking skills Must be willing to travel via plane with overnight stays Ability to maintain confidentiality Additional Information Competitive benefits package including PTO, flex scheduling, health insurance, dental insurance, 401k Employee referral program Various monthly wellness driven initiatives Clean, modern work space Conservative and health conscious culture Paid Holidays Basic Life Insurance and Short Term Disability plans at no cost Yearly reviews with salary increases and opportunity for career advancement Apply Now: ****************************************************************************************************************************************** Redirect=false&jan1offset=-300&jun1offset=-240

Job Description If you are not already on the Imperial Beverage career page, apply here: *********************************************** Are you a wizard with numbers? Do you dream about creating spreadsheets and reporting data? If you're skilled in finance, come grow at a top beverage sales company with one of the best Finance teams around! Eat. Sleep. Calculate. Repeat: As an Accounts Receivable Analyst, you will be responsible for invoice support, managing billbacks, validating financial processes and general accounting duties. This involves handling confidential information and providing support to customers and suppliers. This position requires a strong understanding of financial information, and will work from our Kalamazoo Headquarters Monday-Friday from 8am-5pm. Like a fine wine, Imperial Beverage has been getting better with age since 1933. We are a Michigan family-owned beverage distributor and we are passionate about helping others succeed - at work and in the community. We only hire those with passion, integrity, customer focus and the desire for hard work. Once all the work is done at our fast-paced company, we also like to have fun and lots of it! Will work for beer? Great! Working for a beverage distributor has its perks. Not only will you get to learn about and sample our products, but we also include health, dental and vision insurance, a 401(k) match, a generous PTO policy and plenty of opportunities for training and development. A Day in the Life Provide invoice support to customers and suppliers Calculate and manage billbacks Process EFT payments Validate End of Day process and Month End Close tasks Conduct warehouse inventory audits Requirements Associate Degree (or equivalent education and experience) in Finance, Accounting, Business Administration or related field required One or more years' experience in Accounting/Finance preferred 18 years of age or older Strong financial acumen including an understanding of financial information Strong computer skills, including Microsoft Word, Excel and Outlook Strong analytical skills and numeric ability Ability to problem solve and make decisions quickly and efficiently while remaining calm and professional A demonstrated ability to manage multiple tasks and assess priorities effectively Sense of urgency and attention to detail while working within deadlines Must possess superior communication and customer service skills, confidentiality and professionalism Self-starter with a high productivity level Job Posted by ApplicantPro

The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency. CORE RESPONSIBILITIES: Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies. Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals. Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers. Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement. Customer service: Provide support and communicate with patients and staff regarding billing inquiries. Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements. COMPETENCIES: Collaborative Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner. Adapts to change, takes responsibility for own actions to advance team goals. Speaks and writes clearly and persuasively in formal and informal presentations. Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset. Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others. Gives recognition to others for results. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses. Exhibits objectivity and openness to others' views. Welcomes feedback, build positive team spirit, support all team members. Develop alternative solutions, support and share expertise with other team members while building positive morale. Demonstrates knowledge of company policies and treats people with respect. Works ethically and with integrity, to uphold organizational values. Keeps commitments, shows respect and sensitivity for cultural differences. Educate others on the value of diversity, promote a positive work environment where all feel free to contribute. Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values. Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions. Prioritizes and plans work activities while understanding business implications of decisions. Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity. Displays knowledge of market and competition that aligns with strategic goals. Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas. Displays passion and optimism while exhibiting confidence in self and others. Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others. Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement. Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance. Makes self-available to staff, provides regular performance feedback. Develops individual team member skills and encourages growth. Safety and Security Promote safety precautions and security measures to ensure the safety of both staff and patients. Adheres to data security guidelines, including appropriate use of EMR systems and IT resources. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment. The employee is frequently required to stand, walk; sit and talk and use hearing to listen. The employee is occasionally required to reach with hands and arms, stoop and kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: CPC or CPB certification preferred. Experience with payer appeals processes. Knowledge of FQHC policies and requirements. Exceptional customer service skills. Strong analytical skills. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Must have a minimum of a high school diploma. Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred. Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred. Knowledge of FQHC or RHC billing rules and regulations. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Calling all experienced Commercial Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is **hiring** **immediately** for a Full-time Commercial Collections Specialist in Kalamazoo, MI. We offer a great working environment: a small, cohesive team working together to deliver success. We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the Kalamazoo, MI area. During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home. **Work Schedule:** M-F 8am-4:30pm **What We Offer** + Hourly pay rate; weekly pay; quarterly bonus opportunities; paid training; 40 hours/week + Promote from within culture + Opportunity to work alongside a tenured team with career growth and mentorship opportunities + Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date + 401(k) retirement plan with company match + Paid vacation, sick days, and holidays + Company-paid disability and life insurance + Tuition reimbursement + Employee discounts and perks **Responsibilities** As a Collections Specialist, you'll evaluate information about customers who haven't paid us and make payment arrangements. To do that, you may have to solve customer service problems, explain charges, research issues in the customer's account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit. **Qualifications** + 2 years of commercial collections experience + Great verbal and written communication skills, with the ability to communicate in an assertive manner + The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you'll also have to manage and prioritize problems effectively + 2 or more years of customer service or accounting experience in a call center setting + High school diploma or equivalent + Proficiency in Microsoft Office products including outlook, word, and excel **About CORT** CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. For more information on CORT, visit ******************** . **Working for CORT** For more information on careers at CORT, visit ************************* This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information. CORT participates in the E-Verify program. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. EEO/AA Employer/Vets/Disability Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.

The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency. CORE RESPONSIBILITIES: Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies. Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals. Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers. Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement. Customer service: Provide support and communicate with patients and staff regarding billing inquiries. Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements. COMPETENCIES: Collaborative Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner. Adapts to change, takes responsibility for own actions to advance team goals. Speaks and writes clearly and persuasively in formal and informal presentations. Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset. Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others. Gives recognition to others for results. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses. Exhibits objectivity and openness to others' views. Welcomes feedback, build positive team spirit, support all team members. Develop alternative solutions, support and share expertise with other team members while building positive morale. Demonstrates knowledge of company policies and treats people with respect. Works ethically and with integrity, to uphold organizational values. Keeps commitments, shows respect and sensitivity for cultural differences. Educate others on the value of diversity, promote a positive work environment where all feel free to contribute. Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values. Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions. Prioritizes and plans work activities while understanding business implications of decisions. Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity. Displays knowledge of market and competition that aligns with strategic goals. Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas. Displays passion and optimism while exhibiting confidence in self and others. Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others. Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement. Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance. Makes self-available to staff, provides regular performance feedback. Develops individual team member skills and encourages growth. Safety and Security Promote safety precautions and security measures to ensure the safety of both staff and patients. Adheres to data security guidelines, including appropriate use of EMR systems and IT resources. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment. The employee is frequently required to stand, walk; sit and talk and use hearing to listen. The employee is occasionally required to reach with hands and arms, stoop and kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: CPC or CPB certification preferred. Experience with payer appeals processes. Knowledge of FQHC policies and requirements. Exceptional customer service skills. Strong analytical skills. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Must have a minimum of a high school diploma. Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred. Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred. Knowledge of FQHC or RHC billing rules and regulations. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

The Accounts Receivable Billing Representative is responsible and involved in the billing of all payers including commercial, Medicare Medicaid, worker's comp and self pay. Requirements: High school diploma or the equivalent. Knowledge of insurance terminology and ICD-9/HCPC coding is preferred.

**Requisition ID:** 69364 Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including _Whirlpool_ , _KitchenAid_ , _JennAir, Maytag_ , _Amana,_ _Brastemp_ , _Consul_ , and _InSinkErator_ . In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com . **This role in summary** Accounts Receivable Specialist will foster relationships with trade customers supporting Whirlpool's vision to be the best kitchen and laundry company, in constant pursuit of improving life at home. This position is responsible for managing the order to cash process consisting of credit, collection, debit management and customer relations for a portfolio of accounts. Accounts Receivable Specialist will collect trade customer accounts receivable payments and take action as necessary with past due balances. This includes identifying and reconciling disputed amounts, problem resolution, initiating debit and credit memos for discrepancy resolution, providing project leadership to improve departmental cash flow. In this position, you'll have the opportunity to interface with trade customers, sales, logistics, and order entry and deployment functions to develop plans and processes to ensure relationships optimize sales and cash flow. This **entry-level position** within Whirlpool's Business Unit Services provides career opportunities for upward mobility. **The position does not offer remote or alternative work arrangements. This position is located at Whirlpool's Global Headquarters in Southwest Michigan and is required to be in office 5 days per week.** **Your responsibilities will include** + Manage accounts receivable and monitor credit worthiness of trade customers + Support order approval guidelines + Manage accounts within credit lines + Perform risk management on critical past due situations **Minimum requirements** + Bachelor's Degree in Finance, Accounting or Business Administration + 1+ years of Accounting experience (experience may include internships, co-ops or academics) **Preferred skills and experiences** + The ability to identify and implement process improvements, prepare and analyze data to provide meaningful recommendations to leadership. + Excellent computer skills on a wide range of applications such as Excel, Word, Power Point, SAP, Google, etc. + Experience in order management, credit, and collections with emphasis on internal routines such as cash application, claims, accounting, letters of credit, bankruptcy, and the Uniform Commercial Code, and an understanding of the Sales and Logistics (Reverse Logistics) areas. + Excellent communicator, possess good analytical and problem solving skills, act independently and negotiate win-win solutions with a wide range of customers and internal Whirlpool process partners. + Excellent interpersonal, organizational and presentation skills. RSRWH **What we offer** Generous benefits package , Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). **Additional information** Whirlpool's Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including: + **Always On Flexibility** - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. + **Two-Week Work from Anywhere** - Minimum of one-week increments for a total of two weeks per year. + **Sabbatical** - Four weeks paid leave after every five years of service. Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers (********************************* . Additional information about the company can be found on Facebook (*************************************** , Twitter (********************************* , LinkedIn (************************************************************ , Instagram (**************************************** and YouTube (************************************************* . Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

Job Description About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: We are seeking an experienced collector located in the greater Grand Rapids Metro area to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. Our Collectors enjoy an excellent performance-based incentive compensation program in addition to hourly rates commensurate with individual experience. As a Collector at the Firm, your primary duties will include: Handling inbound and outbound collections calls efficiently and effectively Effectively analyzing customer accounts making sound decisions regarding repayment Drive revenue by collecting payment-in-full and establishing repayment plans Maintain and update customer files accurately Closely follow collections scripts to ensure client expectations Record all customer payments accurately Notate all customer conversations and circumstances accurately Interact effectively with all internal and external customers Abide by all rules and regulations established by the FDCPA, FCRA and all state laws Our most successful team members share the following background and skills: At least 2 years of experience in consumer debt collection Bilingual (English/Spanish) Preferred Excellent active listening, written and verbal skills Determination to meet or exceed individual goals Strong customer service skills Exceptional negotiation skills Independent thinking and practical problem solving Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges

Join Our Team as a Billing Specialist III at Greencroft Communities! Are you detail-oriented and passionate about ensuring accurate billing and collections? Greencroft Communities is looking for a Billing Specialist III to support our senior living communities with Medicare, Medicaid, and third-party insurance claim submissions and collections. What You ll Do: Process and manage insurance billing and collections Monitor compliance with state and federal regulations Assist with resident account audits and financial reporting Work closely with residents, families, and team members to resolve billing inquiries Help improve efficiency and automation in billing processes What We re Looking For: 1-2 years of experience in Medicare/Medicaid or long-term care billing (preferred) Proficiency in Microsoft Excel; experience with MatrixCare is a plus Strong attention to detail and problem-solving skills Excellent communication and customer service abilities Ability to travel to affiliated communities as needed HS Diploma or Equivalent required Benefits: Medical/Dental/Vision Employer Match Retirement Plan Paid Time Off Flexible Spending Account Education Assistance Programs Critical Illness Coverage Employer Paid Life Insurance Employee Assistance/Counseling Program Bi-Weekly Payroll/Direct Deposit Join a team that values integrity, compassion, and excellence in senior care. Apply today and make a difference! Please reach out to our recruiter with any questions at ************.

This is a full-time hourly (non-exempt) position. Overall goal is accurate charge entry and timely collection of monies due from various carriers and patients for medical, dental and behavioral health claims. Essential Functions: Post encounters as assigned and verify all Insurance Carriers Audit and chart review in a timely and accurate manner for coding and billing compliance, review all posted encounters for assigned pay codes. Make sure assigned codes meet all federal, legal and insurance regulations. File secondary claims and follow through. Submit all approved tickets electronically to the clearinghouse and retrieve and process reports from them or print them on paper, if necessary. Post payments received from third party payers manually, or if electronic posting is enabled for payer, review for oddities and make corrections when needed. Resubmit denied claims after review and corrections are made. Run aging detail and monitor old claims for payment status and correct as necessary monthly. Ensure all measures are exhausted to collect from Insurance carrier before claim is submitted to Revenue Cycle Manager for approval to write off. Inform the Manager of any issues that arise. Provide training for the front desk staff on insurance carriers on an as needed basis. Assist providers or procedure entry staff with coding for encounters and/or hospital billing Monitor regulatory changes pertaining to Medicare, Medicaid, and Commercial insurance. Credentialing duties as assigned providers with all insurance carriers. Work on special billing/financial projects and train new employees as requested. Attends billing seminars and workshops as needed. Working knowledge ICD-10, current procedural coding. Other duties as assigned. Knowledge, Skills and Abilities : Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding; public speaking skills necessary; bilingual (English/Spanish) language skills helpful Excellent customer service skills actively seek ways to assist internal and external customers within the scope of assigned duties Good basic mathematical skills use a calculator or other means to accurately assist in financial matters Good computer skills; Outlook, Windows, Microsoft Office, Excel applications. Good time management skills self-evaluate the use of time and understands how others may be affected Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing Ability to work independently (self-motivating) and as a team member Ability to develop a collaborative therapeutic alliance with individuals and make accurate professional judgments Ability to build and maintain effective working relationships with co-workers, providers, managers, patients, agency resource personnel and community members in general Familiarity with local community resources for patients with chronic disease Knowledge of the health and human services infrastructure, health insurance programs and public coverage options Problem sensitivity skills; empathetic/understanding Deductive reasoning and problem-solving skills Organized and detail-oriented Familiar with Prior authorizations and referrals as needed for claims. Education, Experience and Licensure: High school diploma or equivalent (GED) required Degree or Certificate in Billing/Coding preferred Certified in Medical and/or Dental coding preferred Two years' experience required Computer knowledge required; Windows, Microsoft Office applications and Practice Management Systems Prior experience in professional office environment preferred Physical Demands: May sit and/or stand for long periods of time Must be able to see and hear within normal range with or without correction device(s) Dexterity and hand-to-eye coordination as normally associated with operating office equipment, computers and telephone Working Conditions: Professional, fast-paced office environment

Job Description Cass Family Clinic, a Federally Qualified Health Center (FQHC) committed to delivering high-quality, accessible healthcare to all, is seeking a dedicated Data Entry Specialist to join our Cassopolis team. This role is 100% on-site-remote work is not available. As a Data Entry Specialist, you will support our mission by ensuring the accuracy of patient information, assisting billing operations, and contributing to timely, compliant claims processing. This is an excellent opportunity for candidates experienced in medical billing, coding, or accounts receivable who want to grow within a mission-driven healthcare organization. Responsibilities: Accurately enter patient, visit, and insurance information into the EMR system Support billing operations, including claim corrections and documentation updates Assist with basic medical coding tasks under supervision Perform insurance eligibility and benefits verification Manage outstanding accounts receivable workflows (patient balances and insurance follow-up) Communicate with billing team members, clinical staff, and insurance carriers Provide general administrative support to ensure smooth clinic operations Maintain strict HIPAA compliance and protect patient confidentiality Qualifications: Prior experience in medical billing, coding, or healthcare accounts receivable strongly preferred Familiarity with commercial insurance, Medicare, and Medicaid Proficiency using insurance portals, eligibility tools, and claims platforms High attention to detail and accuracy in data entry Strong ability to multitask in a fast-paced environment Dependable, proactive, and able to work independently and as part of a team Excellent communication and professionalism when interacting with staff and insurance partners Compensation & Benefits: Hourly rate: $18.00-$22.00, based on experience Comprehensive medical, dental, and vision coverage Retirement plan with employer contribution Paid time off and paid holidays Employee assistance programs Opportunities for training, growth, and internal advancement Supportive, mission-focused work culture Why Work at Cass Family Clinic? Joining Cass Family Clinic means becoming part of a compassionate, patient-centered team dedicated to serving our community-regardless of background or financial circumstance. We are committed to supporting our employees with professional development, a positive work environment, and meaningful opportunities to make a difference.

The Billing Specialist Representative is responsible for securing timely and accurate reimbursement by resolving billing issues with commercial and government payers. This role requires strong critical thinking and analytical skills to identify denial trends, address payment variances, and pursue appropriate corrective actions. Success in this role depends on a proactive, problem-solving mindset and the ability to adapt in a fast-paced, evolving environment. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Billing & Follow-Up * Submit timely and accurate claims (UB-04/CMS-1500) to payers, ensuring compliance with regulatory and payer-specific requirements. * Work claim edits and correct errors in demographic, insurance, and charge data to ensure clean claim submission. * Conduct prompt and thorough follow-up on outstanding receivables, including appeals and disputes for denials and underpayments. * Identify and resolve payer over payments in a timely manner to ensure regulatory compliance and prevent future recoupments. * Analyze denial reasons and payment variances to identify root causes and recommend process improvements. * Maintain in-depth knowledge of payer guidelines and federal/state regulations. * Collaborate with payers and internal departments to resolve issues and achieve account resolution. * Accurately document all actions and communications in the billing system. Audit & Analysis * Review patient accounts for accuracy in demographics, insurance coverage, and billing details. * Identify patterns or trends in denials and reimbursement discrepancies. * Assist leadership in developing denial prevention strategies and performance improvement initiatives. * Prioritize and escalate high-risk accounts for timely resolution. * Demonstrate initiative in recommending improvements to workflow and system efficiency. Compliance & Communication * Maintain compliance with HIPAA and all applicable billing regulations. * Respond to payer communications via phone, portal, and email in a professional and timely manner. * Collaborate across teams to ensure coordinated resolution of account issues. * Communicate effectively with patients, coworkers, and external partners, always maintaining professionalism and respect. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Completing other job-related assignments and special projects as directed. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience Associate's or Bachelor's degree in a healthcare or related field preferred. 2+ years of experience in insurance billing and follow-up, with knowledge of UB-04/CMS-1500 claim forms. Knowledge & Skills * Strong analytical, problem-solving, and organizational skills. * Effective written and verbal communication abilities. * Ability to prioritize, manage multiple tasks, and meet deadlines. * Proficient with Microsoft 365 (Word, Excel, Outlook); experience with patient accounting systems preferred. * Demonstrated ability to think critically and adapt to changing environments. Working Conditions: * Extended periods of sitting and computer use. * Must be flexible to work additional hours or shifts as needed. Physical Demands * Occasional lifting of storage boxes weighing up to 50 pounds when filled with completed forms.

We are seeking a self-motivated Mobile Collection Specialist to join our Field Operations team in Elkhart County, Indiana. The ideal candidate will be located in Elkhart with the ability to travel within a 45-mile radius. In this role, you will be performing home-based collections for individuals required to complete drug screens as part of their involvement with the Indiana Department of Child Services. Our Mobile Collection Specialists receive their daily travel routes each morning and are responsible for collecting urine, oral fluid (saliva) or hair specimens in accordance with contractual requirements. Shift: Monday-Friday 11am-7pm Pay Range: $16-$18 * Additional benefits for Mobile Collections Specialists include mileage reimbursement, $50 monthly cell phone reimbursement, and an incentive bonus of $100 for emergency collection requests fulfilled outside of Indiana DCS business hours. Primary Responsibilities * Travel to participant's home, work, or local DCS office to collect urine, oral, and/or hair specimens * Log, order, process and assemble samples for shipping to laboratory * File requisitions, chain of custody forms, and associated paperwork * Courier specimens to drop off location and/or lab * Keep detailed record of client and patient interactions * Travel to third party collection sites to perform site inspections, as needed * Provide support to the Program Manager and Regional Lead ensuring that third party collection sites meet Cordant's standards for the Indiana Department of Child Safety program. * All other duties as assigned Qualifications * HS diploma or GED, required * 1+ year of experience working directly with customers or patients required * Experience in healthcare, criminal justice, or a similar dynamic field preferred * Ability to perform observed collections and collect biological specimens, required * Availability to travel within region for emergency, after-hours collections with little notice (1 hour), including potential overnights and weekends, required * Valid Driver's License, reliable transportation, and proof of auto insurance with candidate listed as an insured driver, required * Must own a Smartphone with ability to enable location-tracking * Basic computer skills with the ability to set up applications independently, required * Strong attention to detail with excellent verbal and written communication skills, required * Ability to work effectively under tight deadlines and de-escalate communications with participants in potentially stressful or dynamic situations * Light to moderate physical effort (lift/carry up to 25 lbs.), and sitting/standing for long periods of time, required * Ability to wear scrubs and protective devices (gloves), required Benefits Cordant supports our employees by providing a comprehensive benefits package to eligible staff (per state regulations) that includes: Medical, Dental, Vision Insurance, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA) Paid Time Off (PTO) accruing on day 1, Volunteer Time Off (VTO), Paid Holidays, 401(k) with Company Match, Employee Assistance Program (EAP), Short Term and Long-Term Disability (STD/LTD) and Company Paid Basic Life Insurance.#FIE123

Job Description Calling all experienced Commercial Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is hiring immediately for a Full-time Commercial Collections Specialist in Kalamazoo, MI. We offer a great working environment: a small, cohesive team working together to deliver success. We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the Kalamazoo, MI area. During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home. Work Schedule: M-F 8am-4:30pm Responsibilities As a Collections Specialist, you'll evaluate information about customers who haven't paid us and make payment arrangements. To do that, you may have to solve customer service problems, explain charges, research issues in the customer's account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit. Qualifications 2 years of commercial collections experience Great verbal and written communication skills, with the ability to communicate in an assertive manner The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you'll also have to manage and prioritize problems effectively 2 or more years of customer service or accounting experience in a call center setting High school diploma or equivalent Proficiency in Microsoft Office products including outlook, word, and excel

The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency. CORE RESPONSIBILITIES: Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies. Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals. Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers. Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement. Customer service: Provide support and communicate with patients and staff regarding billing inquiries. Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements. COMPETENCIES: Collaborative Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner. Adapts to change, takes responsibility for own actions to advance team goals. Speaks and writes clearly and persuasively in formal and informal presentations. Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset. Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others. Gives recognition to others for results. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses. Exhibits objectivity and openness to others' views. Welcomes feedback, build positive team spirit, support all team members. Develop alternative solutions, support and share expertise with other team members while building positive morale. Demonstrates knowledge of company policies and treats people with respect. Works ethically and with integrity, to uphold organizational values. Keeps commitments, shows respect and sensitivity for cultural differences. Educate others on the value of diversity, promote a positive work environment where all feel free to contribute. Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values. Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions. Prioritizes and plans work activities while understanding business implications of decisions. Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity. Displays knowledge of market and competition that aligns with strategic goals. Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas. Displays passion and optimism while exhibiting confidence in self and others. Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others. Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement. Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance. Makes self-available to staff, provides regular performance feedback. Develops individual team member skills and encourages growth. Safety and Security Promote safety precautions and security measures to ensure the safety of both staff and patients. Adheres to data security guidelines, including appropriate use of EMR systems and IT resources. TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. TYPICAL PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment. The employee is frequently required to stand, walk; sit and talk and use hearing to listen. The employee is occasionally required to reach with hands and arms, stoop and kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: CPC or CPB certification preferred. Experience with payer appeals processes. Knowledge of FQHC policies and requirements. Exceptional customer service skills. Strong analytical skills. EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Must have a minimum of a high school diploma. Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred. Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred. Knowledge of FQHC or RHC billing rules and regulations. Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.

Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. This role in summary Accounts Receivable Specialist will foster relationships with trade customers supporting Whirlpool's vision to be the best kitchen and laundry company, in constant pursuit of improving life at home. This position is responsible for managing the order to cash process consisting of credit, collection, debit management and customer relations for a portfolio of accounts. Accounts Receivable Specialist will collect trade customer accounts receivable payments and take action as necessary with past due balances. This includes identifying and reconciling disputed amounts, problem resolution, initiating debit and credit memos for discrepancy resolution, providing project leadership to improve departmental cash flow. In this position, you'll have the opportunity to interface with trade customers, sales, logistics, and order entry and deployment functions to develop plans and processes to ensure relationships optimize sales and cash flow. This entry-level position within Whirlpool's Business Unit Services provides career opportunities for upward mobility. The position does not offer remote or alternative work arrangements. This position is located at Whirlpool's Global Headquarters in Southwest Michigan and is required to be in office 5 days per week. Your responsibilities will include * Manage accounts receivable and monitor credit worthiness of trade customers * Support order approval guidelines * Manage accounts within credit lines * Perform risk management on critical past due situations Minimum requirements * Bachelor's Degree in Finance, Accounting or Business Administration * 1+ years of Accounting experience (experience may include internships, co-ops or academics) Preferred skills and experiences * The ability to identify and implement process improvements, prepare and analyze data to provide meaningful recommendations to leadership. * Excellent computer skills on a wide range of applications such as Excel, Word, Power Point, SAP, Google, etc. * Experience in order management, credit, and collections with emphasis on internal routines such as cash application, claims, accounting, letters of credit, bankruptcy, and the Uniform Commercial Code, and an understanding of the Sales and Logistics (Reverse Logistics) areas. * Excellent communicator, possess good analytical and problem solving skills, act independently and negotiate win-win solutions with a wide range of customers and internal Whirlpool process partners. * Excellent interpersonal, organizational and presentation skills. RSRWH What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). Additional information Whirlpool's Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including: * Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. * Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year. * Sabbatical - Four weeks paid leave after every five years of service. Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: We are seeking an experienced collector located in the greater Grand Rapids Metro area to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. Our Collectors enjoy an excellent performance-based incentive compensation program in addition to hourly rates commensurate with individual experience. As a Collector at the Firm, your primary duties will include: Handling inbound and outbound collections calls efficiently and effectively Effectively analyzing customer accounts making sound decisions regarding repayment Drive revenue by collecting payment-in-full and establishing repayment plans Maintain and update customer files accurately Closely follow collections scripts to ensure client expectations Record all customer payments accurately Notate all customer conversations and circumstances accurately Interact effectively with all internal and external customers Abide by all rules and regulations established by the FDCPA, FCRA and all state laws Our most successful team members share the following background and skills: At least 2 years of experience in consumer debt collection Bilingual (English/Spanish) Preferred Excellent active listening, written and verbal skills Determination to meet or exceed individual goals Strong customer service skills Exceptional negotiation skills Independent thinking and practical problem solving Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges