Entry Level Customer Service Representative- Merrimack, NH
Account representative job in Merrimack, NH
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expect…
As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More)
Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service, Sales
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Customer Service Representative
Account representative job in Marlborough, MA
Qualifications:
Must have SAP experience and be able to work with Microsoft office systems.
Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping.
We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented.
This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company.
We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process.
This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge.
In addition, we would prefer this person to be able to contribute in a corporate setting.
Medical Billing Specialist
Account representative job in Framingham, MA
We are transforming precision medicine. Variantyx is a technology-driven precision medicine company providing state-of-the-art diagnostic solutions for rare genetic disorders and reproductive genetics markets, and treatment optimization in oncology. Our proprietary whole genome analysis platform allows us to better understand a person's genetic makeup, leading to unmatched diagnostic capabilities and improved personalized treatment recommendations.
Role Description:
Variantyx, Inc. is looking for an experienced Medical Billing Specialist to help complete our daily billing tasks to include patient billing, claim rejections, appeal submission and follow-up. In this high visibility role reporting to the Director of Market Access and Reimbursement you will be responsible for developing and executing companywide RCM initiatives and overseeing day-to-day RCM activities to directly contribute to overall company growth and profitability. Strong organizational, data entry, attention to detail and follow-up abilities are a must for a successful candidate. Ideal candidate will have extensive experience in denial and appeal management for genomic testing.
Responsibilities
● Conduct follow-up inquiries for outstanding claims with third party payors.
● Review claims issues, make corrections as needed, and rebill.
● Review explanation of benefits to ascertain if the claim processed and paid correctly.
● Assist in creating and submitting appeal packages for denied claims.
● Performs other essential duties as assigned.
Qualifications:
● An associate's degree in healthcare or equivalent work experience.
● Proficient in Microsoft Office, and Salesforce.
● Genetic and or pathology billing knowledge a plus.
● Previous experience with XiFIN or related billing system
● Knowledge of office administration procedures with the ability to operate most standard office
equipment.
● Ability to work professionally with sensitive, proprietary data & information while maintaining
confidentiality.
● Excellent interpersonal skills including the ability to interact effectively and professionally with
individuals at all levels; both internal and external.
Key Account Specialist, Grocery
Account representative job in Stratham, NH
Who We Are
At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.
Position Purpose:
The individual in this position will partner with the Northeast National Business Manger to sell and execute Lindt Everyday and Seasonal programs at assigned retailers which can include: Meijer, Wegmans, Giant Eagle, Market Basket, Wakefern, Price Chopper and Tops. The KAS will also serve as Lindt retail coordinator to work with our 3rd Party (Premium Retail) to get monthly executional plans and directives to the sales reps. Additional responsibilities would be special projects, working closely with Broker, giving upward feedback from the retailers to help NBM design best in class Corporate Strategies, new item set-ups, and participate in annual planning and internal presentations.
Essential Job Functions & Responsibilities:
Sales & Account Management
Work cross functionally with Category and Go to Market teams to create and present data and driven sales presentations to assigned retailers.
Analyze both syndicated and proprietary data to deliver a high level of analysis to provide insights and recommendations to support Lindt & Sprüngli's continued growth. Additionally, report data and insights on a weekly, monthly, or as-needed basis.
Compile monthly retailer business updates for review with the NBM. Include insights, risks and opportunities for the business.
Prepare seasonal debriefs and post-analysis together with Analyst & Category Advisor to share internally and back to retailers
Prepare call reports post meetings.
Work with Broker Partners to ensure all new items and programs are set up accurately and on time within customer systems.
Collect and analyze KPI's for Retail partners and deliver opportunities and successes
Work with NBM to ensure all Lindt Samples (New Items, Shippers, etc) are ordered and delivered to all retailers.
Responsible for Demand Plans for each assigned retailer
Responsible for annual and monthly sales reporting for assigned retailers.
Fiscal Responsibility
Monitor retailer performance and profitability to ensure results, plans, and programs are within trade budget, all while keeping in mind the overall profitability of Lindt & Sprüngli (USA). Make recommendations as needed.
Conduct routine promotional analysis to assess efficiency and effectiveness of trade spending and make recommendations to the NBM as needed to optimize future planning and support initiatives.
Partner with the NBM in the management of accurate monthly rolling forecasts in the planning systems.
Collaborate with Demand Consensus Group (including Finance, the planning group and Marketing) to deliver relevant information that provides value to each of their respective departments.
Order & Inventory Management
Develop strong direct working relationship with NBM and Lindt Demand Planning and Logistics Teams, as well as Lindt Customer Service, in order to guarantee alignment on all ordering recommendations.
Track orders vs. commitments for shippers and seasonal programs to ensure compliance.
Perform detailed opportunity gap and potential sales analysis to determine recommended order quantities for Seasonal programs by retailer.
Product Development & Innovation
Develop and maintain a comprehensive understanding of the L&S product portfolio and brand positioning to optimize sales efforts and guarantee fact-based selling; remain up to date with brand strategy and promotional initiatives which impact the business and are of interest to customers.
Develop recommendations and assist the NBM in management of specific customer marketing needs for customer.
Monitor competitive product and promotional activity and provide recommendations based on findings.
Qualifications & Requirements:
Skills & Knowledge:
Ability to work independently and as part of a TEAM.
Strong interpersonal and fact-based selling skills.
Excellent verbal, written and formal presentation skills; strong negotiating skills
Strong data analysis skills with ability to articulate short and long-term business implications.
Detail-minded and results oriented.
Ability to identify and solve problems strategically.
Advanced computer skills and proficiency with IRI, Excel, Powerpoint, Microsoft Office Suite
Experience:
Required
2 -3 years CPG experience required
Preferred
Experience calling on national or regional grocery chains, Experience calling a Wegman's a plus
Experience in confections and/or Chocolate or Snacks
Resides in Northeastern US
Education:
Bachelor's degree required
Other Requirements:
Travel up to 50%
Total Rewards:
Compensation Range: $87,705 - $114,021
To learn more about our benefits visit ***************************************
Lindt USA's salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.
Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.
If you are looking to join a winning team and fast-track your career, contact us!
Join us on our journey of excellence, impact, and growth #LifeAtLindt
Requirements
Qualifications & Requirements:
Skills & Knowledge:
Ability to work independently and as part of a TEAM.
Strong interpersonal and fact-based selling skills.
Excellent verbal, written and formal presentation skills; strong negotiating skills
Strong data analysis skills with ability to articulate short and long-term business implications.
Detail-minded and results oriented.
Ability to identify and solve problems strategically.
Advanced computer skills and proficiency with IRI, Excel, Powerpoint, Microsoft Office Suite
Experience:
Required
2 -3 years CPG experience required
Preferred
Experience calling on national or regional grocery chains, Experience calling a Wegman's a plus
Experience in confections and/or Chocolate or Snacks
Resides in Northeastern US
Education:
Bachelor's degree required
Other Requirements:
Travel up to 50%
Total Rewards:
Compensation Range: $87,705 - $114,021
To learn more about our benefits visit ***************************************
Lindt USA's salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.
Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.
If you are looking to join a winning team and fast-track your career, contact us!
Join us on our journey of excellence, impact, and growth #LifeAtLindt
Sales Representative
Account representative job in Medford, MA
We are a trusted business development firm that has played a pivotal role in driving growth and implementing new telecommunications options within the Boston region. As our largest client expands its products and services, we strive to connect the community with the most advanced technology available. Our team of Verizon Wireless Sales Representatives and managers identifies areas where they can provide assistance and solutions to prospective customers through service, sales, and product information.
We equip our Verizon Wireless Sales Representatives with the comprehensive knowledge and resources necessary to succeed in their positions. This support is designed to help our clients promote their innovations, achieve their overall sales, outreach, and customer service goals.
*Verizon Wireless Sales Representative Responsibilities:*
* Initiate and complete the sales and customer service process by communicating with residential consumers regarding their connectivity needs
* Utilize client-provided information, devices, and resources to provide proper and knowledgeable service to customers
* Discuss client offerings, promotions, and services with the consumer base to provide practical solutions to their current issues
* Meet with management and members of the team for training on required client operations, sales, and product knowledge
* Become familiar with telecommunications industry trends, competing firms and their offers, and new products to answer consumer questions and negotiate the best service solutions
* Achieve development goals by measuring and tracking sales metrics, consumer outreach, and market trends
*What We Look for in a Verizon Wireless Sales Representative:*
* Have 1-2 years of entry-level experience in customer service, sales, account management, business, or communications
* Be ready to learn and implement entry-level business training to serve the client properly
* Build an understanding of the telecommunications field and continue to check on industry trends
* Ability to work with other team members to build and achieve client goals in sales, product visibility, and service metrics
* Desire to expand their knowledge and skills past the entry-level through training and proper guidance
* Have professional and friendly communication skills, both with customers and with team members within the office
* Be reliable in time management to ensure all sales, consumer outreach, and advancement goals are met within the expected time
This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
Patient Accounts Billing Representative
Account representative job in Methuen Town, MA
Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a Patient Accounts Billing Representative. Follows department and payer processes to ensure all claims are submitted in a timely and accurate manner. Analyzes and reviews outstanding accounts receivables. Prepares appeals and corrected claims within payer guidelines for resubmission in order to maximize reimbursement.
Reviews patient eligibility utilizing practice management function or payer websites to determine correct payer to be billed for specific dates of service.
Prepares claim data according to department and payer regulations in order to produce a “clean” claim.
Prepares, reviews and transmits claims timely to payers, works EDI rejections.
Posts charges, payments and denials in practice management system accurately.
Works denials and prepares appeals, resubmits claims and performs compliant actions to resolve open accounts receivable. Reports unusual trends to supervisor.
Utilizes insurance and practice management online systems to complete all required tasks such as eligibility, claim status and claim correction.
Processes insurance and patient refunds as necessary.
Answers patient and department calls. Assist in telephone inquiries regarding patient statements. Establish payment arrangements when appropriate.
Reconcile all batch totals at day end to ensure accuracy of totals posted and transactions on charge capture. Identify and correct any discrepancies prior to opening any future batch.
Qualifications:
1-2 years of medical billing experience, or medical billing certification
Knowledge of CPT, ICD10 coding and compliance preferred.
Familiar with Medical terminology
Combination of education and equivalent experience will be considered.
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
Patient Account Representative - EHS Customer Service - Full Time
Account representative job in Manchester, NH
Who We Are:
Here at SolutionHealth, we take great pride in serving our community, patients, and families. If you meet the requirements below, and are ready for a great new adventure, consider applying!
About the Job:
The Patient Accounts Customer Service Representative is responsible for various aspects of the revenue cycle. This position primarily supports the Central Billing Office for Elliot Health System. The Patient Accounts Customer Service Representative promotes revenue integrity by ensuring timely and accurate resolution to patient account questions.
What You'll Do:
Receives and follows up on all billing telephone or email inquiries and accurately documents exchanges in the electronic patient accounting system using Elliot Health System standards
Understands, reviews, and articulates the Elliot Health System's Accounts Receivable billing processes, insurance payment schemes, financial protocols and collection of patient financial responsibility amounts
Provides assistance to all Elliot Health System departments when billing questions arise
Works collaboratively with Early Out and Bad Debt vendors
And more.
Who You Are:
High school diploma or GED, Required
Epic Experience, Preferred
Why You'll Love Us:
Health, dental, prescription, and vision coverage for full-time & part-time employees
Short term, long term disability, Accident insurance, & life insurance
Tuition Reimbursement
Referral bonuses
Accrued earned time for full-time & part-time employees
403b Retirement plans, with generous employer contributions
And more!
Work Shift:
M-F - 8am-4:30pm - Hybrid
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Auto-ApplyAmbulance Billing Specialist- Full Time
Account representative job in Somerville, MA
Ambulance Billing Specialist -Full Time
We are seeking a highly organized and detail-oriented individual to join our team as a Billing Specialist. The successful candidate will be responsible for Billing Ambulance Claims. The ideal candidate will have strong communication skills, a customer service mindset, and the ability to work independently in a fast-paced environment.
Responsibilities:
Accurately assign appropriate codes to ambulance services based on documentation and coding guidelines.
Ensure timely and accurate submission of claims to insurance providers and other payers.
Review and correct any billing errors to minimize claim denials.
Review and monitor status on submitted claims to ensure the claims have been successfully received by the payors
Contact healthcare providers to obtain necessary documentation or clarification regarding claims
Update patient accounts and follow up with patients regarding outstanding balances or insurance coverage
Stay current with healthcare regulations and guidelines related to medical claims
Provide excellent customer service to patients, healthcare providers, and insurance companies
Perform additional assignments and special projects based on business need at the direction of the Manager
Qualifications:
High school diploma
Minimum of 2 years of experience in ambulance claims billing, medical claims processing or related field
Knowledge of medical terminology, CPT/HCPCS codes, and ICD-10 coding
Understanding of insurance coverages, fee schedules, and regulations
Proficiency in Microsoft Office and experience using healthcare billing software
Strong attention to detail and ability to multitask in a fast-paced environment
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Customer service mindset and ability to handle sensitive or confidential information
Adaptability and a willingness to take on additional tasks and responsibilities as needed.
Knowledge of international payment and invoicing processes is a plus.
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.
Auto-ApplyCollection Representative Patient Billing Services
Account representative job in Somerville, MA
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Collection Representative is responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital.
Essential Functions:
* Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
* Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
* Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
* Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
* Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
* Assist patients in understanding their medical bills, insurance coverage, and payment options.
* Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.
Justification
Justification
MGB Enterprise is hiring an exceptional Customer Service Professional for our Team!
Qualifications
* High School Diploma or Equivalent required or Associate's Degree Healthcare Management preferred
* Collections Experience 1-2 years preferred
Knowledge, Skills and Abilities
* Knowledge of medical billing processes, insurance claim submission, and reimbursement principles.
* Familiarity with insurance plans, government programs, and their billing requirements.
* Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues.
* Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.
* Attention to detail and accuracy in recording collection activities and maintaining documentatio
Additional Job Details (if applicable)
Working Conditions Required
* Monday through Friday, 8:00am to 4:30 pm ET schedule
* Quiet, secure, stable, compliant work station required
Remote Type
Remote
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.36 - $24.79/Hourly
Grade
2
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyPatient Accounting Billing Specialist
Account representative job in Brookline, MA
**T** **he selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT)** The primary function of the Patient Accounting Billing Specialist I is the daily management of an assigned portion of the accounts receivable, typically allocated based on alphabetical splits.
Responsibilities of the Patient Accounting Billing Specialist I include regular and consistent billing for all payers and follow-up work on Client, NMDP, Bluebird Bio, and Gift of Life accounts to ensure accurate reimbursement and final adjudication of claims as needed. Works prebilling edits in the billing and scrubber systems to ensure timely submission of claims in accordance with department expectations. May also perform other duties as assigned, including but not limited to, special patient accounting projects, charge entry, and cash applications.
The Patient Accounting Billing Specialist I will have regular exposure to patient demographics, diagnostic, and billing information. Additionally, will be exposed to physician information including physician numbers assigned by governmental agencies and insurance carriers.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Under close supervision, the Patient Accounting Billing Specialist I:
+ Reviews payments and resolve unpaid balances.
+ Performs effective and timely collection activity on unpaid client accounts.
+ Reviews and resolves credit on client accounts.
+ Updates crossover insurance that is missing in the billing system to resolve undistributed payments.
+ Triage accounts to the responsible parties in the billing system to ensure claims are addressed promptly.
+ Updates issues grid with examples of impacted accounts.
+ Operates on multiple systems as assigned. Will use Epic, FISS, Connex, Nehen, and FinThrive for processing and follow-up activity for Inpatient/Outpatient claims as assigned.
+ Keeps informed on updates to billing requirements, editing, and payer policies affecting billing.
+ Informs supervisor of changes to billing regulations.
+ Meets department productivity and qualitative standards.
+ Works account and claim edits in the hospital billing system.
+ Works rejections, edits and accounts in the incomplete folder in the claim scrubber system (FinThrive), consistent with the department standards.
+ Performs other duties as assigned.
**MINIMUM JOB QUALIFICATIONS:**
Minimum Education:
High school diploma required; associate degree preferred.
Minimum Experience:
2 years of previous billing experience required. General experience within an office setting and computer skills preferred.
License/Certification/Registration:
N/A
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:**
+ Knowledge of third-party billing regulations, as well as of hospital and/or professional operations, and third-party payer requirements.
+ Ability to remain in full compliance with all departmental, institutional, and regulatory policies and procedures.
+ High degree of confidentiality.
+ Dependable, self-starter, and deadline driven.
+ Strong oral and written communication skills.
+ Ability to work independently as well as in a team setting.
**Pay Transparency Statement**
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
$25.91/hr - $28.03/hr
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEOC Poster**
Billing Specialist II
Account representative job in Marlborough, MA
The Billing Specialist II at Doble Engineering will be responsible for executing billing and administrative functions within the Billing team, with a focus on invoicing for Oil Lab services and supporting product and service sales. This role plays a key part in ensuring accurate and timely billing, maintaining documentation for audits, and facilitating customer payments. The role is based in our Marlborough, MA office reporting to Manager of Billing & Collections.
ESSENTIAL JOB FUNCTIONS
* Generate and process invoices related to Oil Lab services
* Maintain and update billing lists, reports, and documentation to support billing operations
* Assist with internal and external audit requests by gathering and organizing required documentation
* Process credit card payments for invoices with credit card terms
* Communicate with customers and internal stakeholders-via inbound and outbound calls-to obtain payment information and resolve billing or credit card-related issues.
QUALIFICATIONS
EDUCATION:
Minimum of an associate degree in accounting, business administration, or a related field
REQUIRED EXPERIENCE:
* 2+ years of experience in billing, accounts receivable, or a related administrative role
* Energetic, dynamic team player who collaborates effectively across Billing and Finance teams
* Strong attention to detail with exceptional organizational skills
* Excellent communication and customer service abilities
* Proficient in Microsoft Office Suite (Excel, Outlook, Word)
* Experience with ERP or billing systems; familiarity with Dynamics 365 Business Central is a plus
* Comfortable managing high-volume billing cycles and tight deadlines
* Skilled in using billing automation tools and reporting dashboards
PREFERRED EXPERIENCE (Not Required):
* Prior experience working in a shared services or centralized billing environment
* Hands-on experience with Dynamics 365 Business Central or similar ERP systems
* Experience handling credit card transactions and payment reconciliation
* Exposure to audit preparation and documentation support
* Experience collaborating with sales teams and customer service departments to resolve billing discrepancies
KNOWLEDGE, SKILLS & ABILITIES:
* Proficient in Microsoft Office Suite (Excel, Outlook, Word)
* Ability to handle inbound and outbound customer calls professionally
* Experience using ERP or billing systems
* Strong written and verbal communication
PHYSICAL REQUIREMENTS:
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.
Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.
Hourly Pay Range Minimum $26.89 - Midpoint $33.62
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Applicants must be authorized to work for any employer in the United Sates. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.
Automotive Billing Clerk
Account representative job in Haverhill, MA
This position provides customer service to our clients and team members alike by assisting accounting office to compile and maintain records of business transactions.
RESPONSIBILITIES
Ensures proper purchasing of all vehicles
Prepares tax and title documents
Prepares stock cards for new and used vehicles
Research and resolve any discrepancies or problems with titles
CVR experience is a plus
Other duties as assigned
Data Entry
Answer phones
Prepare deal paperwork for Accounting
REQUIREMENTS:
High school diploma or equivalent
Excellent customer service skills
Automotive experience is a plus
Willing to submit a background check
The Ideal Candidate would have:
Dealership experience
Strong clerical background
Excellent communication and people skills
Proficiency with Microsoft Office Suite
Professional demeanor and work ethic
Strong attention to detail
Team-oriented
Reynolds Experience
WHAT WE OFFER
Health, Dental and Vision Insurance
Profit Sharing
401K
Do not contact the dealership directly.
Auto-ApplyBilling Specialist (Med/BH)
Account representative job in Fitchburg, MA
The Billing Specialist is responsible for reviewing and editing claims, submitting claims for payment, correcting errors and resubmitting denied claims, contacting insurance payors and patients when necessary, and other duties related to Accounts Receivable as assigned.
Essential Duties & Responsibilities:
Ensuring that claims are submitted correctly, processed, and paid in a timely manner.
Analyses CHC's Accounts Receivable to find root causes of billing issues and formulates corrections.
Works Epic Work-Queues as assigned by the manager, investigating payment related claims issues, and preparing claims for submission to payors
Performing collections activity with patient and insurance payors. Contacting them as necessary to perform duties, including phone calls and emails
Maintain current working knowledge of all professional reimbursement issues.
Demonstrates understanding and commitment to the health center mission
Demonstrates understanding and commitment to the established CHC Values and Standards
Perform all other job-related duties that may be assigned
Minimum Qualifications:
Min. High School diploma or GED required
Experience in third-party billing and collections preferred. ICD10 and CPT coding, contract compliance, and information reporting requirements
The ability to work independently and with teams to solve problems
Previous experience working with EPIC preferred
Strong Healthcare Revenue Cycle operational workflow knowledge
Benefits:
401k
Generous vacation and personal time for eligible employees
Sick time
Medical, dental, and vision insurance
100% paid Life insurance/AD&D
100% paid Long-Term disability.
Discounts on travel and entertainment!
Discounts on cell phone service, computer purchases, and more!
College Tuition Rewards/CMEs
Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn's”, team building, and more!)
Employee Assistance Program (EAP)
EyeMed Vision Care Program
Accident & Cancer Insurance
Educational development reimbursement
Discounts on - gym membership, travel & entertainment tickets, electronics, and more!
Revenue Billing Specialist
Account representative job in Waltham, MA
Joining the Benchmark Senior Living (BSL) team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
The Billing Specialist reports to the Director of Business Admin Operations, with a strong relationship to the Senior Director of Financials Operations, Community Accounting, Corporate Operations as well as the Director of Business Administration and Executive Director in each community being supported. This role focuses on revenue cycle activities and accounts payable.This position is a hybrid role, 3 days in office and 2 days remote.
Principal Duties/Responsibilities:
Manage and maintain the process for billing and revenue collection throughout the entire resident senior living life cycle.
Ensure the accuracy, printing, and mailing all resident statements by the 20th of the month, if this dates fall on the weekend it will be the following Monday.
Provide oversight and support to communities that have new/vacant DBA roles to ensure resident statements are reviewed prior to printing
Serve as main point of contact for any lockbox related questions or concerns
Function as lead contact for resident payment portal (Rent Café) training and questions
Provide support for billing Sysaid tickets, NSF processing, move out processing
Develop process improvements and assist with other opportunities to develop the role
Develop and maintain documentation on systems and processes to be used for associate training
Other related ad-hoc projects as assigned.
Education/Experience/Licensure/Certification:
Associate or bachelor's degree in business related field preferred
3+ years progressive revenue cycle experience
Prior experience with multi-site organization preferred
Prior experience with printing and mailing large quantities of statements
Prior experience with online bill pay system management
Required Skills/Abilities
Knowledge of Microsoft Office as well as familiarity with the Internet and its search tools
Proven multi-tasking capabilities
Excellent problem-solving skills
Strong organizational, oral and written communication skills
As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:
10 paid holidays plus 1 floating holiday
Vacation and Health & Wellness Paid Time Off
Tuition Reimbursement
Physical & Mental Health Wellness Programs
Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
401K Retirement Plan with Company Match
Long Term Care Insurance
Company-provided Life Insurance & Long-Term Disability
Billing Specialist
Account representative job in Framingham, MA
HealthDrive is seeking full-time Billing Specialist to join our team! The Billing Specialist is responsible for the accurate and timely processing of assigned billing duties on a daily basis with the primary goal of sending a clean claim the first time to increase cash collections and reduce DSO. The hourly pay range for this position is $17.00 - $21.00 per hour.
We are conveniently located off Route 9 in Framingham, MA, close to routes 90 and 495 in a spacious modern office with a workout center available right in the building!
What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) + Company match, Paid Time Off, hybrid schedule opportunity, monthly meal program, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses.
HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.
HealthDrive is a place where everyone can grow and training is provided. Join our diverse team today!
Responsibilities
Review, prepare, and accurately submit assigned charges on a daily basis.
Perform manual billing for certain hardware orders from dispense paperwork within 24 hours of receipt.
Identify and communicate billing corrections to providers and perform follow-up to ensure corrections are processed in a timely manner within established guidelines.
Review, communicate, and work with providers to resolve billing corrections.
Reprocess certain denials outlined by the supervisor in a timely manner.
Meet or exceed daily productivity objectives for all assigned duties.
Respond to email inquiries regarding billing related questions/issues within 24 hours.
Process insurance updates daily.
Review explanation of benefits from insurance payers for issues requiring follow up and resolution includes but is not limited to the following:
Claims denied for unable to identify patient /patient not covered on date of service.
Conduct timely follow-up with insurance payers, patients, responsible parties and/or facilities to obtain corrected/updated billing information.
Utilize insurance eligibility websites as needed to verify new insurance information received from patient, RP or facility prior to rebilling.
Administrative tasks including but not limited to:
Assist with mailings, filing, processing refunds, and document scanning.
Access the Clearinghouse to identify and correct rejected claims.
Other duties and tasks may be assigned as appropriate or necessary.
Qualifications
Skills & Specifications:
Excellent attention to detail and strong data entry skills with extensive knowledge of physician billing to Medicare, Medicaid and other insurance plans.
Excellent interpersonal and customer service skills and the ability to communicate effectively and appropriately both verbally and in writing.
Highly organized, have the ability to work in a fast-paced environment, be comfortable and effective working with both custom and “off the shelf” computer applications.
Familiar with and experienced using online tools and insurance carrier websites.
The individual should be self-motivated with excellent time management skills and a proven track record of consistently achieving assigned objectives.
The ability to work effectively with minimal supervision who can work well independently and in a team-oriented environment.
Have a positive attitude and adapt to change well.
Must be fully proficient in using Microsoft Applications, especially Teams, Excel, Outlook and Word.
Education & Qualifications:
Experience in 3rd party medical billing and/or collections. Experience and knowledge of healthcare and medical terminology, including but not limited to: CPT ICD10 codes and use of modifiers. Experience in billing Medicare Part B, Medicare Replacement plans, and Medicaid for large multispecialty physician practice preferred. Experience in denial management preferred.
Auto-ApplyCollections Specialist
Account representative job in Manchester, NH
Key Responsibilities
Collecting delinquent accounts timely and within compliance standards.
Resolve Synapsys events and return payment notifications.
Maintain FDCPA requirements by processing certified and USPS outgoing mail.
Process Letter of Guarantee Requests and GAP claims.
Communicate with members to understand their financial situations and negotiate
Provides exceptional member service and maintain positive relationships with members.
Ensure compliance with company policies, state, and federal regulations.
Core Skill Competencies
Communication: Clear and effective communication skills, both written and verbal.
Attention to Detail: High level of accuracy in maintaining records and documenting interactions.
Time Management: Efficiently manage multiple accounts and prioritize tasks to meet deadlines.
Member Service: Demonstrated commitment to providing excellent member service and support.
Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.
Regulatory Knowledge: Understanding of relevant laws and regulations related to loan collections and financial services.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Occasional lifting of office supplies and materials weighing up to 20 pounds.
Ability to work in a fast-paced environment and handle high-stress situations.
Regular use of telephone and email for communication.
Qualifications
High School diploma with at least three years of collection experience in mortgage, mobile home, consumer loans and/or credit card collections.
Knowledge of a year of Fair Debt Collection regulations and Bankruptcy practices.
Billing Coordinator
Account representative job in Westminster, MA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Billing Coordinator needs BS/BA Degree ( Accounting, Business or Finance related concentration preferred)
Billing Coordinator requires:
1+year of Finance experience preferably including any or all of the following: A/R, A/P, contracts,
Sarbanes Oxley
Working knowledge of on-line systems and effective Microsoft Office skills.
Billing Coordinator duties:
The primary function of this position is to review and validate booking packages
Billing
parameters will also be reviewed and updated to maximize invoicing and
cash flow, and to facilitate compliance with Sarbanes Oxley and audit
guidelines. ---
Additional Information
$25/hr
12 MONTHS
Collections Specialist
Account representative job in Andover, MA
Requirements
Excellent communication skills
Above average administrative and phone skills
Strong negotiation skills
Well organized, results driven
Effective decision-making skills
Professional communication skills (written and verbal) when interacting with customers.
Basic computer skills
Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
Must be available to attend and complete entire training program
Physical Qualifications
Be able to lift five pounds or more
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position-specific documents and correspondence
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements for this position, please contact Human Resources.
This is a full-time, full-benefit position. The benefits package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401K with match.
No phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice: ******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
Collections Specialist
Account representative job in Somerville, MA
The Collection Specialist is responsible for collections of outstanding private invoices from the existing client base, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Revenue Cycle Manager and is located out of our Somerville, MA. office.
Collections Specialist Responsibilities:
Resolve insurance related billing issues with patients and/or insurance carriers
Handling of high call volume
Serve as primary representative for patient inquiries/calls
Communicate effectively both orally and in writing
Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
Demonstrate superior customer service skills and problem solving, which includes assisting the patient with alternative payment options and payment plans
Possess basic understanding of government and commercial insurance and Credit & Collections policies
Identify the need and request rebills to insurance
Handle highly confidential information with complete discretion
Maintain confidentiality of patient information while on the phone or in-person
Work aged invoices utilizing various reports and the collection module using Zoll Rescue Net
Alert Revenue Cycle Manager about potential problems that could affect collections
Meet productivity goals/benchmarks as set and communicated by the manager
Utilize available sources to obtain updated info and reissue correspondence
Additional projects and responsibilities may be assigned permanently or on an as needed basis
Collections Specialist Qualifications:
Working knowledge of Microsoft Office, including Excel, Word is a must
Strong communication, problem solving and analytical skills required
Acute attention to detail and the ability to work in a fast-paced, team-oriented environment with a focus on communication required
Outstanding customer service and phone skills
Previous collections or customer service experience a plus
Knowledge of HIPPA and healthcare policies a plus
High School diploma or GED required
Fluent in Spanish a plus, but not required
Must be positive and maintain professional demeanor at all times
Familiarity with Medicaid and Medicare guidelines
Ambulance billing experience a plus
3-5 years Accounts Receivable follow up experience
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.
Auto-ApplyBilling coordinator
Account representative job in Westminster, MA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Billing Coordinator needs 2-4 yrs of experience.
Billing Coordinator requires:
Keystrokes of 6000 with 90% accuracy.
Billing Coordinator duties:
researches
in a fast-paced office environment for High Volume National Accounts
the necessary documentation for consolidated billing activities while
ensuring its accuracy, accountability and timeliness to the customer.
Ensures
pertinent information is included where required. Coordinates weekly
sorting and distribution of daily invoices. Coordinate monthly sorting
and distributing of escalation reports and consolidated invoice.
Communicate with Collectors and National Account Managers. Develop
reports for customer needs. Other duties as assigned.
Additional Information
$14/hr
12 MONTHS