Account representative jobs in Nashville, TN - 743 jobs

Bankers Life , one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Professionals. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle and an opportunity to advance your career within a leadership role. As an Insurance Professional, you will: Build a client base by growing relationships with your network and providing guidance Gain expertise through sponsored coursework and proprietary agent development training Guide clients through important financial decisions using the latest software and our expansive product portfolio Own your career by utilizing company sponsored leadership development programs to increase your potential for advancement to our mid or upper-level management roles Build manage, and lead teams of Insurance Professionals What makes a great Insurance Professional? Strong relationship building and communication skills Self-motivation to network and prospect for new clients, while demonstrating strong time management skills A competitive and entrepreneurial spirit to achieve success both for yourself and others The ability to present complicated concepts effectively What we offer: Highly competitive commission structure designed to grow with you Passive income opportunities and bonus programs Fully paid study programs for insurance licensing, SIE, Series 6, Series 63, CFP Award-winning training - Bankers Life has been named as a Training Apex Award Winner for the twelfth consecutive year Flexible in-office schedules once you complete your agent training Progressive advancement opportunities Retirement savings program and more Bankers Life , a subsidiary of CNO Financial, is a Fortune 500 company with a strong commitment to diversity and inclusion. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes! Please visit our career site to learn more about our mission: ********************************

Job Title: Canvasser / field marketing rep Job Description: Why You'll Love This Job Are you competitive, outgoing, and ready to make serious money while helping homeowners protect and improve their property? Our company is an industry leader in roofing, with a reputation for delivering the highest quality work and unbeatable customer service. We're expanding fast, and we need driven go-getters to join our canvassing team. If you've got hustle, people skills, and a positive attitude, we'll train you to crush it in this role. What You'll Do Knock doors in targeted neighborhoods to introduce homeowners to our roofing services. Educate property owners on roof damage, insurance claims, and upgrades. Schedule free roof inspections for our sales team. Represent our company with professionalism, confidence, and energy. Work as part of a winning, supportive team with weekly goals and prizes. What We Offer unlimited commission and earning potential TRAINING- We'll make you a roofing expert Career growth opportunities into sales, management, and beyond. Fun, high-energy work environment with team contests & incentives. Support from one of the strongest brands in the roofing industry. What We're Looking For Self-motivated, energetic, and coachable. Strong communication skills - comfortable talking to strangers. Ability to work afternoons & early evenings (prime homeowner contact hours). Must have reliable transportation and a valid driver's license. Sales or customer service experience a plus, but not required. Ready to earn what you're worth and work with a team that's going places? Apply today and join a winning crew that's transforming neighborhoods and changing lives - one roof at a time.

ADP is hiring a Sales Representative, Major Accounts. Are you ready to control your financial future with unlimited upside earnings potential? Do you want a lasting career with a company that offers autonomy to run a book of business, flexibility to make your own schedule, and gives you work-life balance? Are you looking for continuous learning and the opportunity to invest in yourself? If so, then this may be just the opportunity you've been searching for. Read on and decide for yourself. In this role, you will sell human resources technology within a designated geographic territory to cultivate new business opportunities and drive strategic discussions around Human Capital Management (HCM) initiatives for companies with 50 -- 150 employees. You will manage complete sales cycles, sell ADP's suite of solutions (40+ products and services) to executives, and accurately forecast your sales pipeline. ADP is here to support you and your goals with continuous sales training and the latest technology to set you up for success as you manage your book of business. You'll spend most of your time doing what you do best -- selling in the field. But that's not all. You'll also document and manage multiple sales cycles, sticking with the process through implementation until your new business is up and running on the solutions you sell. As you see more and more deals cross the finish line, you'll reap the rewards with industry-leading compensation, benefits, luxurious incentive trips, and awards. As you strive to grow your career, leaders will back your desire to pursue advancement and provide continual sales training. Ready to #MakeYourMark? Apply now! To learn more about Sales at ADP, watch here: ******************************* What you'll do: Responsibilities Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals. Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business. Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here. Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards. TO SUCCEED IN THIS ROLE: Required Qualifications Proven Winner. You have an impressive track record of closing sales, winning clients, and managing a territory. Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone. Confidently Fearless. You embrace opportunities, take risks, and challenge the status quo. Entrepreneurial Spirit. You're a natural leader, resourceful, thrive under pressure, and bounce back quickly. Trusted Advisor. You build relationships, live integrity, and deliver on promises...every time. A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: Two+ years of quota-carrying, outside business-to-business sales experience Three+ years of relevant experience in HCM, technology, business equipment, uniform, or software sales. Military experience -- skills including teamwork, resilience, negotiation, trust-building, and a "never lose" mentality will help you build team and client relationships, identify solutions, and achieve success. Bonus points for these: Preferred Qualifications * Ability to successfully build a network and effectively use social media for sales YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! #LI-AF5 #LI-Hybrid A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

Customer Service Representative - Trucking Pay: $19-21/hour (Contract) Schedule: Tuesday-Saturday, 3:00 AM - 11:00 AM/12:00 PM Support daily trucking operations by maintaining accurate load and dispatch information, communicating with drivers and customers, and ensuring timely scheduling and paperwork. Key Responsibilities: Enter and update orders in the dispatch system (ERD, LFD, rail cut-off, appointments) Communicate with customers and drivers via phone/email Schedule and confirm pickups and deliveries Track containers, chassis, and yard inventory; prepare reports for Fleet Managers Ensure all driver/load paperwork is complete and scanned Support Fleet Managers and relay capacity needs Qualifications & Environment: Comfortable in a fast-paced trucking environment with direct communication Outgoing, detail-oriented, and able to multitask Background check and drug screen required

The Client Bill Representative is responsible for overseeing client billing functions within PathGroup revenue cycle for assigned accounts. This role ensures the accuracy and integrity of client invoices, payment posting, and account reconciliation processes. The Senior Client Bill Specialist serves as a subject matter expert for client billing workflows, assists with escalated client issues, and supports process optimization to improve cash flow and client satisfaction. JOB RESPONSIBILITIES ESSENTIAL FUNCTIONS: Ensure accurate and timely creation of client account and billing rules in the billing system for new and updated client bill agreements. Provide prompt, courteous, and professional customer service to all internal and external clients. Analyze and resolve client invoice related concerns in a timely manner. Monitor client aging and drive collection activities for past-due accounts and provide escalation support to management as needed. Research and lead resolution pertaining to client bill questions, billing discrepancies, pricing variances, and account disputes in collaboration with internal and external teams. Review and reconcile client accounts, ensuring all adjustments, credits, and payments are accurately applied. Recommend and assist in the implementation of improvements to billing policies, workflows, and system configurations. Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data. Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies. NON-ESSENTIAL FUNCTIONS: Work with other departments within PathGroup and subsidiaries. Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Other duties as assigned.

Account Support Representatives (ASR) are responsible for processing client funding requests in an accurate and timely manner. They are responsible for following company guidelines to resolve account exceptions within a reasonable timeframe to ensure optimal outcomes for clients and customers. ASRs are a part of the Loan Servicing Team and work closely with the Customer Success team to ensure customer requests are maintained efficiently to meet the needs and expectations of their assigned customers. RESPONSIBILITIES Ensuring that funding summaries and total sheets are accurate and sent timely to our banking partners and clients. Resolving account exceptions, managing a clean ClearPath Inbox and keeping provider action accounts to a minimum to facilitate prompt funding of accounts. Analyzing customers' exceptions and workmaps to determine ways internally or externally to minimize these activities. Assist in the analysis of customers' performance to identify opportunities for increased loan volume. Report all variances and potential issues to management. Works closely with internal resources to ensure customer and banking partner satisfaction as well as successful problem resolution. Maintains a strong working knowledge of their customers' patient accounting systems and organizational structure. Protect company data at all times. Educate yourself on security measures to protect company property (e.g. shoulder surfing, phishing attacks, etc), be aware if all potential threats and surroundings, never write down information from your computer's monitor, and do not share any company information unless you have confirmed that person's identity. Maintains knowledge of the Bank Secrecy Act (BSA) and the ClearBalance policies that support compliance with BSA. Performs all duties in a manner that fully supports compliance with all laws and ClearBalance policies. Other duties as assigned. EDUCATIONAL AND PROFESSIONAL REQUIREMENTS High School Diploma 2 years of experience in a banking, accounting, or similar business role PERFORMANCE MEASURES Maintain a high level of accuracy in correspondence and reporting to banking partners and clients. Achieve customer objectives defined by company management in the exception process. Maintains high customer satisfaction ratings that meet company standards. Completes required training and development objectives within the assigned time frame. Follow compliance requirements. COMPANY DESCRIPTION: ClearBalance is the leading provider of consumer-friendly patient financing programs to U.S. based hospitals and health systems. Our programs provide a positive experience for patients who need the ability to repay their healthcare expenses with manageable monthly payments while our healthcare partners are able to significantly improve operating margins and minimizes patients referred to collection agencies. ClearBalance has been at the forefront of patient pay management since 1992, setting and delivering a high bar for patient financing solutions, patient pay reimbursement, revenue cycle IT expertise, and the patient/consumer experience.

Job DescriptionSalary: KCH Transportation is a fast-growing, people-first logistics company where you can build a real career in freight, gain hands-on responsibility, and grow with a team that values performance, transparency, and development. We are seeking a highly motivated and dependable Account Support Representative in our Brentwood, TN office! This is a full-time + onsite role with growth opportunities! Ideal Start Date: January 19th, 2026 Position Summary: The Account Support Representative plays a critical role in supporting day-to-day operations for assigned accounts within the Enterprise division. This individual works closely with the Account Management team to ensure freight is scheduled, tracked, and documented accurately while maintaining clean data across internal systems. The ASR serves as a reliable operational extension of the Account Manager, handling administrative and coordination tasks that allow the Account Manager to focus on customer strategy, growth, and relationship management. This position may also communicate directly with customers on routine, transactional updates such as scheduling confirmations, shipment status, and tracking details. Why You'll Love Working Here: Full Benefits Package: Medical, dental, and vision insurance options, plus a 401(k) with company match to support your long-term goals. Paid Time Off & Holidays: Enjoy paid time off and paid holidays! Collaborative, Onsite Team Environment: Work alongside experienced logistics professionals in a fast-paced, supportive office where teamwork and accountability matter. Essential Duties and Responsibilities: Coordinate and confirm pick-up and delivery appointments with carriers, warehouses, and customers Provide proactive shipment tracking and status updates to internal teams and customers Maintain accurate and up-to-date shipment and account data within the TMS Retrieve, organize, and submit required shipping documentation (BOLs, PODs, rate confirmations, invoices, etc.) Assist Account Managers with back-end account support, reporting, and operational follow-up Monitor shipments for potential issues and escalate exceptions to the Account Manager as needed Support overall account accuracy, compliance, and service-level expectations Competencies: Highly organized and detail-oriented Ability to multitask and manage competing priorities Dependability and strong sense of initiative Effective written and verbal communication Coachable and receptive to feedback Team-oriented mindset with a problem-solving attitude Proficient in Microsoft Office applications and TMS systems Education/Experience: High school diploma or GED required Some college or relevant coursework preferred Minimum of 1-2 years of experience in logistics, operations, or administrative support roles

Liberty FCU, a full-service credit union, is seeking an Account Service Representative/Personal Banker to assist with the daily retail operations and activities of the Liberty Station office, located at 1207 Liberty Pike Franklin, TN. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. Previous credit union or financial institution experience is desired. If applicable, an initial six-eight week training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included. If you are interested in applying for this position, please click Apply. Duties and Responsibilities: Serve as a primary Account Service Representative Meet with members to determine their banking needs and recommend appropriate accounts. Assist members with enrolling in credit union products and services. Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures. Ensure all required account documents are completed accurately. Strive to meet cross sell goals. Assist members with certificates, IRA and HSA accounts. Serve as a Notary Public and Signature Guarantee for credit union transactions. Open and Close safe deposit boxes. Maintain a working knowledge of the credit union's core processing system. Serve as a loan processor. Meet with members to determine their lending needs and recommend appropriate loan type. Maintain an active knowledge base of lending products, guidelines, policies, and procedures. Identify and recommend additional products that meets the member's needs. Ensure all required lending documents are completed accurately. Make follow up outbound calls to members to inquire about lending needs. Strive to support branch lending goals. Serve as back-up Member Service Representative (MSR). Perform various member transactions such as deposits, withdrawals, and loan payments. Ensure transactions are posted efficiently and correctly. Assist in balancing branch cash machines. Ensure cash drawer is in balance daily. Answer member telephone inquiries. Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. Open and close the office on a rotating basis or when necessary. Assist branch office with record keeping of employee absences and training when necessary. Develop a working knowledge of the credit union's data and word processing system. Any other duties assigned by my supervisor or management. Qualifications: Must have a HS diploma or GED and be at least 18 years of age. Must be able to work a flexible schedule and travel to other office locations when needed. Must be able to stand for long periods of time and do some heavy lifting. Must have 1-2 years of cash handling experience. Banking experience is desired. Benefits and Compensation: Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

Job Description FBT Gibbons is currently searching for a full-time E-Billing Specialist to join our firm. This position will play a crucial role in managing the e-billing process, ensuring accurate and timely submission of invoices, and resolving any issues that arise. Key Responsibilities: Collaborate with billing assistants, attorneys, LPAs, and clients for e-billing setup, rate management and accrual submissions. Enforce client e-billing guidelines by proactively setting up rules and constraints within financial software used by the firm. Utilize FBT Gibbons software solutions to address and correct rates and other e-billing issues before invoices reach the prebill stage. Work with FBT Gibbons software solutions to create and submit e-billed invoices via BillBlast, or manually with Ledes files directly onto vendor e-billing sites. Collaborate with billing assistants to ensure successful resolution of all e-billing submissions. Track, report, and provide deduction reports to attorneys on all appeal items for assigned attorneys and or billing assistants and work through appeal submissions of same. Follow up promptly on rejected or pending e-bills to ensure timely resolution. Create and revise basic spreadsheet reports. Track all e-billing efforts in ARCS, exporting email communication and critical information on history of e-billing submissions through resolutions. Coordinate with the Rate Management Specialist to update rates for e-billed clients. Assist with e-billing email group and profile emails in e-billing software as needed. Assist with other special e-billing requests. Conduct daily review of Intapp forms to ensure proper setup in Aderant, including invoicing requirements, rates, special billing requirements, and approval processes. Qualifications: College degree or commensurate experience with high school diploma. 3+ years of billing experience. Legal billing experience strongly preferred. Interpersonal skills necessary to maintain effective relationships with attorneys and business professionals via telephone, email or in person to provide information with ordinary courtesy and tact. Must have attention to detail with an eye for accuracy. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Knowledge of Aderant Software a plus. Proficiency in Microsoft Office products such as Word, Excel, Outlook. FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical (HSA with employer contribution or PPO options), dental, vision, life, short- and long-term disability, various parental leaves, well-being/EAP, sick and vacation time as well as a generous 401k retirement package (with matching and profit-sharing benefits). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers. Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. Responsibilities Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications Identify trends and root causes related to inaccurate insurance billing, and report to leadership Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account Requirements 3+ years of charge entry and billing experience, preferably in behavioral health Strict attention to details Knowledge of payer specific billing requirements Organizational skills Experience in navigating clearinghouses Highly organized and able to track workflows through various tools Proficiency in Microsoft office required Knowledge of medical billing practices, office policies and procedures Familiar with CPT, ICD-9, and ICD-10 Excellent written and verbal communication skills Ability to maintain a high level of integrity and confidentiality of medical information Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: ******************************************************* Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent *********************** email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states “the care of the patient is our reason for existence,” and our dedicated team embodies our sole purpose during every patient interaction. We seek motivated, compassionate individuals to provide top-notch patient care and offer paid training, competitive pay, outstanding benefits, Sundays off and a strong culture. Join DCI today to build relationships and gain fulfillment serving individuals in our comfortable clinical setting with a lower caregiver-to-patient ratio than other providers. The Billing Specialist must have effective communications skills. This position requires a large degree of interfacing with coworkers, clinic personnel, patients, and insurance representatives. Needs to be highly self-motivated and career minded. Each Billing Specialist is assigned the responsibility of working accounts and keeping the account receivables within department standards. The Billing Specialist needs to have the ability to multi-task effectively in a fast paced environment. Schedule: Full-time, typical schedule is five 8-hour shifts, Monday - Friday Compensation: Pay range from $18-$20 per hour, depending on qualifications and experience Benefits: Comprehensive medical, dental and vision benefits Life and long-term disability insurance provided at no additional expense to employee Paid time off (PTO) including holidays Extended Sick Bank (ESB) in addition to PTO - paid time for doctor appointments, sickness or medical leave Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent Education reimbursement Employee assistance program Wellness program Among others Responsibilities What You Can Expect: Monthly creation of billable charges for designated patients Monthly claims billing; follow-up, re-billing, secondary billing and correction billing of claims Collection process for account balances Updating patients file records Complete adjustment transaction forms Maintain good communication link with each patient's home-clinic personnel Account aging balances; insurance verifications, referrals and authorization Aging balances must be kept within acceptable collection standards. Qualifications Successful Candidates Bring: Interpersonal skills/expectations include: Excellent communication skills. Organization skills/expectations include: Attention to detail is a must. Advanced skills in Microsoft Office software, particularly Microsoft Word and Excel. Education/Training: Associates degree preferred, but not required. A minimum of 2 years relevant experience in medical billing. DCI is committed to building a diverse and inclusive organization. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. DCI's Differentiator: Since opening the first clinic 50 years ago in Nashville, Tenn., our Dialysis Clinic, Inc. family has grown to be the nation's largest nonprofit dialysis provider with more than 270 locations in 30 states, serving nearly 14,000 patients each day. DCI invests in our care teams and funds research to further kidney care and treatment options. DCI prioritizes a holistic approach and offers hemodialysis, home dialysis and peritoneal dialysis treatment options. We empower patients to live meaningful and productive lives while also delivering high quality kidney care, saving lives and reducing hospitalizations. Learn more about DCI and see if we're hiring in a clinic near you! *************** DCI is a federal contractor and an Equal Opportunity/Affirmative Action Employer-Veterans/Individuals with Disabilities. If you are having difficulty using the online application system or would like to request other accommodations or application methods, please contact Doug Patterson at Accommodations@dciinc.org or ************. Once a request has been made, DCI will initiate a discussion with you about your needs and whether an accommodation can be provided. DCI is committed to providing such accommodations where possible. For more information about equal opportunity please see: ****************************************************************** ************************************************************************************************* *************************************************************** and ********************************************************************************************************** Security Roles and Responsibilities can be reviewed at: *************************************

HVUD is committed to selecting and retaining individuals who value working in a team environment, have the utmost regard for the safety of themselves and their fellow employees and who understand the importance of the work of providing safe drinking water. If those are your values too, we look forward to hearing from you! Job Description BENEFITS The Harpeth Valley Utilities District comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Provides courteous and efficient customer service and answers more complex or difficult customer inquiries. Provides a variety of administrative support to the assigned group. Responsible for receipting and collecting Utility Billing funds and recording payments, routine utility work order processing and complaint tracking. Work Environment: Office environment sometimes independently working and other times as a group work team in an open office. Fast paced and serving an expanding client network of customers. Due to walk in customer service and public facing, this is an onsite job and not a hybrid position. Qualifications Education/Experience/Background: High school diploma or GED plus additional specialized courses or Associates Degree in related field. Related Accounting Experience and/or degree. At least three years internal or directly related experience with knowledge of departmental function, policies, procedures, terminology and interrelationships. Knowledge/Skills/Abilities: Demonstrates thorough knowledge of Customer service and Billing systems. Demonstrated ability to independently compose effective written internal or customer communications. Good telephone etiquette. Accurate typing speed of 50 words per minute. Demonstrates PC skills with MS Word and Excel and has ability to develop spreadsheets and modify formats in order to complete assignments. Must demonstrate ability to pay close attention to details, and present good planning, organization, and time management skills. Must demonstrate effective oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications. Good telephone etiquette. Must be able to handle diverse task simultaneously and work effectively with interruptions and meet or exceed production and quality goals. Ability to handle confidential or sensitive information or issues. Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily. Responsible for maintaining all records of utilities, billing. Accepting new permit applications and new customer accounts. Generate, track, and maintain Work Orders, cut-off notices, issuing work orders for utilities staff, etc. Collecting and depositing revenues in the proper bank account. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description AUTOMOTIVE BILLING CLERK - JOIN OUR TEAM AT LEXUS OF COOL SPRINGS & LEXUS OF NASHVILLE Full-Time | Competitive Pay Based on Experience Lexus of Cool Springs and Lexus of Nashville are currently seeking a detail-oriented, experienced Automotive Billing Clerk to join our growing team. If you're someone who thrives in a fast-paced environment, takes pride in accurate and efficient work, and is looking to grow with a respected luxury brand, this is the opportunity for you. About the Role: In this position, you'll be responsible for managing all aspects of vehicle deal billing - ensuring each transaction is completed correctly, documented properly, and filed in accordance with dealership and legal standards. Key Responsibilities: Accurately bill vehicle sales deals and process related documentation Interpret and verify details from sales contracts, tag and title paperwork, warranty documents, and other deal-related forms Ensure proper application of sales tax, DMV requirements, and fee structures Perform thorough schedule clean-up and reconciliation Identify, communicate, and help resolve deal issues or discrepancies in a timely manner Maintain complete and organized deal jackets Work closely with accounting, sales, and finance departments to support deal flow Handle tasks independently with a focus on accuracy and timeliness What We're Looking For: Minimum 2 years of automotive billing experience preferred Strong knowledge of automotive documents and tax calculations Experience with Reynolds & Reynolds system a plus Solid background in accounting and general dealership operations Excellent attention to detail and follow-through Strong communication skills - both written and verbal Organized, dependable, and able to manage multiple priorities under pressure Self-starter who thrives in a collaborative, fast-paced environment What We Offer: Competitive compensation based on experience Opportunity to work with two of the most respected Lexus dealerships in the region Supportive team environment Benefits package (available upon request) If you're ready to bring your automotive billing expertise to a premium brand and be part of a high-performing team, we'd love to hear from you! Apply today and take the next step in your career with Lexus of Cool Springs and Lexus of Nashville. All applicants must be at least 19 years old, and able to pass pre-employment testing which includes background checks, MVR, drug test, and valid driver's license for at least 3 years. Job Posted by ApplicantPro

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer's wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. This position performs a variety of general accounting and clerical support tasks related to the efficient maintenance and processing of contracts and working with the DMV. They compile and maintain verified contracts and work closely with the bank. The ideal candidate has experience in a position of similar responsibility, and knowledge of accounts payable/receivable and general accounting procedures, including bank deposits, stock in vehicles and dealer trade paperwork. They must be detail-oriented and good with numbers and proficient with accounting software and with Microsoft Office applications (Word, Excel, and Outlook). This summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. Responsibilities Post and reconcile all car deals and maintain contracts Post and reconcile all car deals Receives and processes all stages of the contracts Reviews data, warranty and contracts for accuracy and completed information Reconciles statement and ledger and ensures payments are consistent with set schedules Prints, analyzes, and distributes reports as requested by management Ensures that all accounting transactions comply with financial policies and procedures Performs other duties as assigned Requirements Dealership experience One year of experience in a business office environment with general accounting responsibilities Strong computer and internet skills, including Microsoft Office suite Highly organized and detail oriented Able to deal with confidential information appropriately Strong attention to detail and interest in accuracy Highly professional and dependable Strong problem solving and analytical skills Reynolds and Reynolds experience a plus Compensation Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Professional Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for Advancement Direct Deposit 401(k) with Company Match The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. It's time to make the most important move of your career! Apply Now!

**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $32 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**Discover a more connected career** A successful Billing Specialist shall coordinate with billing personnel, project supervisors, and project analysts, and customer to set up, maintain, report, invoice, and closeout multiple projects. Organize and develop the materials/labor units from new Purchase Orders into a job/contract for our billing system. Manage lien waivers, permits, and material reconciliation as required for closeout packages. Communicate with ECC customers on progress, closeout, and accounts receivable related items. At a minimum, the position requires a good working knowledge of general office functions; proficient in the use of word processing and spreadsheet software with emphasis on Microsoft and/or Google; ability to use a computer and other office related equipment; ability to read, understand, interpret, input, and analyze data. **Connecting you to great benefits** + Weekly Paychecks + Paid Time Off, Parental Leave, and Holidays + Insurance (including medical, prescription drug, dental, vision, disability, life insurance) + 401(k) w/ Company Match + Stock Purchase Plan + Education Reimbursement + Legal Insurance + Discounts on gym memberships, pet insurance, and much more! **What you'll do** + Completion of high-level tasks in support of an assigned department/project + Receive, organize, file, and maintain documents and/or data for an assigned department/project + Communicate with employees, contractors, vendors, and/or customers to assist assigned department/project + Read, interpret, and input data in support of an assigned department/project **What you'll need** + 2 years of related work experience + Proficient in the use of office hardware and software (PCs, Tablets, Printers, Copiers, Microsoft, Google, etc.) + Excellent Customer Service skills and strong English language skills both oral and written + Authorized to work in the United States + Successful completion of pre-employment drug screen, background, and motor vehicle record check **Why grow your career with us** Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. **Building stronger solutions together** Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are seeking for a Entry Level Insurance Follow-Up Representative who is ready to learn, grow, and build a career with a great company ! We're seeking a candidate who is a detail-oriented professional, confident communicating with insurance companies, skilled in denial resolution and follow-up, and committed to delivering accurate, solution-focused results while meeting productivity and quality standards. This position is open to candidates residing in the following locations: Tennessee Texas Kentucky - must live within 30 miles of Campbellsville or Louisville South Carolina - must live within 30 miles of Aiken Georgia - must live within 30 miles of Augusta This role is not available in AZ, CA, CO, CT, IL, MA, MD, ME, MI, MN, NJ, NM, NV, NY, OR, RI, VT, WA, or Washington, D.C. State eligibility may change based on business needs. POSITION SUMMARY The Insurance Billing & Follow-Up Representative ensures the efficient handling of all insurance billing, follow-up and collection activities. Communicates with insurance companies and state agencies. Completes reconciliation and billing of accounts making independent decisions based on payer, coding and billing guidelines. This is done by reviewing, researching, and processing claims in accordance with contracts and policies to determine the extent of liability, as well as to adjudicate claims as appropriate. The actual work performed will depend on client needs and current active projects (projects could be long-term or short-term). This position requires knowledge of the UB04, and HCFA claim billing forms, timely filing limits set forth by various payers, various payor portals for follow-up and research, and general billing policies and guidelines. This position requires the ability to work independently, meet daily productivity and quality goals, provide excellent customer service and communication skills, creativity, patience, and flexibility. The Insurance Billing & Follow-Up Representative relies on guidelines established by the organization to perform job functions and works under general supervision in a fast-paced environment. PRIMARY RESPONSIBILITIES Monitor, research, and resolve no response, denied, and underpaid medical claims on Medicare and Managed Medicare, Medicaid and Managed Medicaid, Government, Commercial, MVA, Workers' Compensation, and other Third-Party Liability payers. Research claim rejections, make corrections, take corrective actions, and/or refer claims to appropriate colleagues to ensure timely and accurate claim resolution. Proactively follow up on delayed payments by contacting patients and third-party payers determining the cause of delay and supplying additional data as required Research and resolve insurance payment recoupments and credit balances for all payer types. Collaborate with both internal and client departments to verify and validate billing information and coding changes. Partner with clients and patients to obtain additional information that aids in resolving outstanding medical claims. Communicate with insurance companies to effectively resolve denied and underpaid claims. Stay persistent in your disputes with insurance companies regarding denied claims. Perform accurate follow-up activities and appeal within the appropriate time frame. Submit or Re-Submit claims and medical documentation. File payer reconsiderations and/or formal appeals as needed. Denial root cause identification and tracking denial trends by payer, location, and service billed. Thorough and accurate documentation of your claim research, resolution activity, and the next step required for each account worked. Ability to work in multiple EMR and billing systems, adapting easily to changes in client guidelines and billing/payer systems. Meet daily productivity and quality performance metrics established by management. Strong individual work ethic with the ability to work within and positively contributes to a team environment. Utilize department, payer, and client resources, as well as perform independent research, to achieve completion of tasks and reduce reliance on supervisory oversight. Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Minimum High School diploma or equivalent required. Previous experience in claims denial management (1 year minimum- 2.5 required), billing and insurance follow-up is preferred Previous experience in medical billing, loading and verifying insurance in the correct filing order, and medical billing customer service and collections is desirable. Experience working directly with EOBs, contractual adjustments, and denial remittances preferred. A working knowledge of medical and insurance terminology is required. Knowledge of healthcare/insurance practices and processes. Knowledge of federal, state, and local laws, regulations, and rules concerning the insurance industry. SKILLS & ABILITIES Prior PC, keyboard, and general computer skills are a mandatory requirement. Must have working knowledge in a Windows-based system: word, email, and excel would be beneficial. Ability to compute basic math calculations using percentages, addition, subtraction, multiplication, division in all units of measure, using whole numbers, common fractions, and decimals. Ability to utilize and research existing department, client, and payer resource documentation to answer or clarify questions, as well as organize and optimize training notes, guidelines, and best practices / action steps needed when resolving denials. Perform daily activities as part of the billing and follow-up team in support of the revenue cycle process for our clients. Ability to adapt and multi-task and work in a high-volume, time-sensitive environment. Self-motivated and able to work independently to complete tasks and respond to department requests. Ability to listen and understand directions and maintain consistent focus on details. The ability to retain knowledge from previous job-based training and experience and the ability to comprehend and retain and demonstrate proficiency in new position training and procedures. A positive attitude and ability to work within a team environment and individually. Ability to understand and demonstrate the Frost-Arnett Mission, Vision, and Values in daily behaviors, practices, and decisions LANGUAGE SKILLS Ability to converse and respond to common inquiries from management and all other internal customers. Ability to communicate concisely, and effectively, both verbally and written, utilizing proper grammar and telephone etiquette to insurance companies, internal staff, and the public. Ability to use interpersonal skills to handle sensitive and confidential situations. Ability to write business-related documents such as letters, emails, and other business correspondence as needed. REASONING ABILITY Ability to define problems, collect data, establish facts, draw valid conclusions, and create solutions. PHYSICAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see, and hear. Employees are required to use their hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms and lift up to 20 pounds. WORK ENVIRONMENT The employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence. The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and/or digital resources. This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards. COMPENSATION & BENEFITS Market competitive compensation program. Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More. Starting salary is based on experience and location. The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law. Work Hours: 7:00AM - 4:00PM CST / 8:00AM - 5:00PM EST Monday - Friday **Scheduled hours are dependent upon client needs and established schedules can be adjusted at any time to meet the needs of the department to ensure business continuity.** **Ideal candidate must have 1- 2.5 years in denial management and insurance follow-up**

Creates and optimizes EDI connectivity for ERAs, completes and monitors enrollments, manages and maintains payer portals. **Essential Functions** + Develops and implements strategies for adhering to commercial and Government requirements of emerging payment techniques and various payor portal access requirements, not limited to: development of procedures, assessing and communicating reporting and documentation. Establishing processes for the Intermountain system in complying with payor requirements + Serves as a subject matter expert for commercial payor requirements and mechanisms for alternative payment methods. Accountable for understanding and communicating the related commercial and regulatory programs payment techniques and portal access requirements. + Acts as a technical resource related to portal access and functionality for operational management and staff. Manages and maintains all tickets related to government and commercial payor portals across the organization. + Acts as a subject matter expert for the RSC as it relates to EDI enrollments to obtain remittance advice. Acts as a liaison between the organization and vendors, and internal and external partners. Collaborates with interdepartmental leadership and vendors to implement streamlined workflows, training and communication. + Supports leadership in coordinating with clearinghouse vendors and works to obtain electronic payments where the clearinghouse contracts are not in place. Creates and provides monitoring and trending reports to the Cash Management Leadership teams. Utilizes reporting to partner with internal and external partners and provide suggested solutions for identified trends + Research errors identified by payor payments being sent in means other than EFT/ERA or via clearinghouse. Achieve and maintain electronic payment activity at 100% or as payors allow. Works with clearinghouse to enroll payors and resolve payment/system issues. + Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. + Performs other duties as assigned **Skills** + Written and Verbal Communication + Detail Oriented + EDI Enrollment + Teamwork and Collaboration + Ethics + Data Analysis + People Management + Time Management + Problem Solving + Reporting + Process Improvements + Conflict Resolution + Revenue Cycle Management (RCM) **Qualifications** + High school diploma or equivalent required + Two (2) years for back-end Revenue Cycle (payor enrollment, payment posting, billing, follow-up) + Associate degree in related field preferred Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington **Physical Requirements** + Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess colleagues' needs. + Frequent interactions with colleagues that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately + Manual dexterity of hands and fingers to include frequent computer use for typing, accessing needed information, etc **Location:** Peaks Regional Office **Work City:** Broomfield **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $24.00 - $36.54 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

is not remote. Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons. Completes activities relating to the collection of mortgage amounts due and borrower account administration. This work requires direct contact with the public, the exercise of good judgment and the application of Tennessee Housing Development Agency (THDA) policies and procedures as they relate to the application of payments, collection of amounts past due, loss mitigation, borrower counseling and other general customer service inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. * Makes outgoing calls to customers to attempt to assess reasons for default and make satisfactory arrangements to bring accounts back into a current standing. * Answers incoming phone calls and responds to customer requests for information on their accounts. * Sets active follow up arrangements on accounts, records notes and financial data. * Provides primary phone support through the Loan Servicing call center including incoming and outgoing follow up communications. * Follows insurer guidelines for delinquent account management and collects documentation to support account activity. * Provides assistance with borrower counseling, loss mitigation and foreclosure avoidance. * Provides assistance with mailing letters, forms or other customer contacts. * Assists customers with web site functionality, password resets, and other requests for account data. * Maintains and files electronic information to customer accounts with proper noting and documentation. * Assists with error resolution and customer complaint tracking. * Provides back up for other Loan Servicing functions. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and/or abilities required. Education and Experience: * High school diploma or GED. * Collections experience, with mortgage collections experience preferred. * Telephone customer service experience. * Successful completion of Mortgage Bankers Association "Basics of Mortgage Servicing" course preferred. The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration. Knowledge, Skills, Abilities, and Competencies: * Excellent customer service skills. * Excellent telephone etiquette. * Excellent verbal and written communication skills. * Ability to accurately enter data into electronic systems. * Strong interpersonal skills. * Builds and maintains positive relationships with internal and external constituents. * Ability to work effectively as part of a team. * Ability to plan and organize a large workload. * Maintains high level of confidentiality. * Strong organizational and time management skills; uses time effectively; consistently meets deadlines. * Documents regularly, thoroughly, accurately, and completely with a high level of detail. * Ability to read, follow and interpret instructions, regulations and policies. * Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information. * Computer literate; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities. Special Demands: The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. The ability to use a phone headset for long periods of time. * While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear. * The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch. * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.