Customer Service Representative
Account representative job in Columbus, OH
Administrative Customer Service Specialist
Supply Chain
Business to business
This is an international company that needs to hire a new Associate who has prior office experience, customer service and computer skills. Responsibilities will involve using your Word and Excel skills to create documents such as purchase orders, contracts and other documents related to a customers request. Prepare new production orders keeping the team updated on progress. Confirm that products were delivered to customers on time. They need a person who has prior administrative experience dealing with the public. Someone who has a professional, friendly demeanor and a "happy to help" attitude. Excel skills are needed, knowledge of SAP and / or Oracle is helpful. Because there is interaction cross-functionally and with customers you will need above average communication skill sets. They are offering a full package of benefits that include annual bonuses. They have 3000+ employees scattered through out the country. At this location there are 200+ employees. Beautiful office environment. College education a plus. Up to $65K to start depending on experience and computer skills. For immediate consideration please send your resume to **************************
Customer Service Representative
Account representative job in Mason, OH
Job Title: Customer Service Representative - Prior Authorization (Temporary)
Mason, OH
Norfolk, VA
St. Louis, MO
Work Schedule:
Full-time: 40 hours/week
Monday-Friday, 8:00 AM-8:00 PM EST (set schedule determined at offer)
No weekends
Training schedule: Monday-Friday, 9:00 AM-5:30 PM EST
Important: Must be available to work on MLK Day (January 19, 2026). No additional time off permitted outside of designated holidays (12/25 and 1/1) unless under extenuating circumstances (e.g., FMLA/LOA).
Compensation:
Hourly Rate: $17.00/hour
Job Type:
Temporary
Duration: December 8, 2025 - Q1 2026
Work Environment:
Primarily remote
Onsite presence required for onboarding, equipment pickup, and first/last week of training
Equipment provided: keyboard, mouse, two monitors, computer
Job Description:
As a Customer Service Representative, you will respond to inbound calls related to prior authorization inquiries. You'll work within various systems to resolve customer concerns, escalate issues appropriately, and ensure a positive member experience.
Key Responsibilities:
Respond to customer inquiries via phone and written correspondence regarding insurance benefits, eligibility, claims, and provider contracts
Document inquiry outcomes thoroughly for tracking and analysis
Operate PC/image station to extract and input data
Coordinate with internal departments to resolve customer issues
Conduct outbound calls within the ZipDrug business area
Maintain high performance standards (e.g., 95% quality score)
Follow scripts and SOPs during training and production
Required Qualifications:
High school diploma or equivalent
Previous experience in a customer service or automated call center environment
Strong oral, written, and interpersonal communication skills
Problem-solving and analytical skills
Preferred Qualifications:
Experience in inbound call centers
Familiarity with health insurance and prior authorization processes (preferred but not required)
Additional Details:
No driving required beyond standard commute
No credentialing required
No work in care centers, clinics, or member homes
No access to medication
No Level II fingerprint screening required
Hiring Process:
Group interviews via Microsoft Teams (camera required): November 10-14, 2025 (dates TBD)
Equipment pickup required at designated location
6-week training program (first and last week onsite, remainder virtual)
Supervisor/SME support available onsite during training weeks
Customer Service Representatives
Account representative job in Cincinnati, OH
DyStar is a leading specialty chemical company with a global presence. Due to internal promotions, our Customer Service team is looking for 2 Customer Service Representatives to join our team at our Cincinnati, OH, warehouse.
To serve as the primary point of contact for customers, responsible for managing the complete order-to-fulfillment lifecycle.
Ensure superior customer experience by providing seamless coordination between customers, sales, and internal supply chain functions
Directly support to sales team and contribute to operational excellence and success of the company.
Job Responsibilities:
Deliver superior customer service to external and internal customers, serving as a primary liaison between customers and internal departments (Sales, Logistics, Planning, Manufacturing, etc.)
Manage all incoming customer inquiries via phone, email, and web, providing information on product availability, specifications, pricing, and transportation.
Ensure timely and accurate processing of all customer orders in the ERP system, from entry to fulfillment, verifying that pricing and customer requirements are correctly documented.
Set up and maintain customer master data in the ERP system to ensure data integrity.
Provide support and assistance to sales staff, business team, logistics and production planner on matters related to customer demands.
Coordinate customer orders and requirements with the Production Planning and Warehouse teams to ensure feasibility and on-time delivery
Proactively manages customer administrative needs, including providing documents like Certificates of Analysis (C of A), Safety Data Sheets (SDS), and processing Return Goods Authorizations (RGAs) and complaints.
Process Export orders, ensuring all necessary documentation and coordination for international shipment are handled correctly.
Identify opportunities to improve customer service procedures and workflows, contributing to a more timely and efficient process.
Ensure accuracy in order entry, pricing, and documentation to prevent financial loss and customer dissatisfaction.
Manage multiple priorities and urgent requests from various stakeholders simultaneously.
Prioritize daily tasks to meet competing deadlines from customers, sales, and operations.
Ability to troubleshoot problems and take decision to resolve customer issues or order roadblocks before escalation
Analyze and organize customer service procedures, information management, and other pertinent services
Any other duties as assigned
Supervisory Responsibilities: None
Education and Experience:
High School Diploma or GED required.
(3) years' experience in customer service in an office environment or supply chain role is required. Experience within the chemical or manufacturing industry is a plus.
Hands-on experience with an ERP system (e.g., SAP, Chempax, Prism) is required.
Working knowledge of Import/Export processes and documentation is a significant plus
Required Skills and Abilities:
Intermediate to advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, Power Point)
Exceptional written and verbal communication skills, with the ability to interact professionally with all levels of internal and external contacts.
Excellent organizational and time management skills, with a proven ability to prioritize and manage multiple projects in a fast-paced, deadline-driven environment.
Strong problem-solving skills and a high level of attention to detail are essential.
Must be a collaborative team player with a strong customer-centric mindset.
Ability to add, subtract, multiply and divide whole numbers, fractions and decimals; ability to use 10-key calculator
This is an on-site role in Cincinnati, OH; not open to remote or hybrid work
Visa sponsorship is NOT available for this role.
DyStar is an Equal Opportunity Employer
DyStar is a leading specialty chemical company with a heritage of more than a century in product development and innovation from the textile industry. Today, the company operates with more than 1700 employees spanning across 50 countries and with 13 production sites, supporting customers from diverse sectors and supply chains with reliable products and solutions.
DyStar is committed to sustainability. Our service supports the supply chain, including brands, retailers and their industry partners, to ensure that they meet stringent quality and ecological specifications in a cost-efficient way and with short lead times.
Specialist, Billing
Account representative job in Lockbourne, OH
Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.
The Billing Specialist accurately compiles the paperwork and billing information necessary for the Drivers' Load Packets to be ready at departure time and ensures accurate record keeping and receiving customer calls.
Benefits you can count on:
Pay rate: $19.50 per hour.
Schedule: Monday through Friday
Start time: 1:00 pm
Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
401(k) Profit Sharing Plan after 90 days.
Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
What you'll do as a Billing Specialist:
Separates invoices for office, customer, and driver.
Reconciles lineouts via Order Processing, LCS, MARRS system or credit memo, and close loads via Order Processing.
Verifies tote counts, adjust credits due to lineout, change total figures on invoices, and adjusts drivers pay sheets.
Prints and compiles driver load packets with Stop and Pay Summary, Load Department Summary, and HazMat Sheets so that they are ready for departure time.
Supports DC Management, crew leaders, and inventory control staff as directed.
Communicates with drivers regarding billing status of loads.
Answers telephone and direct callers.
Other duties may be assigned.
Qualifications you'll bring as a Billing Specialist:
HS Diploma of GED.
Data Entry Skills.
Math Skills.
Attention to detail.
Good communication skills.
2 or more years' experience working in a Billing Department.
This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Fit the following? We want you here!
Teamwork oriented
Organized
Problem solver
Detailed
Our roadmap. Our story.
We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For our complete EEO and Pay Transparency statement, please visit
Member Support Representative
Account representative job in Barberton, OH
The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.
WHAT WE OFFER
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
ESSENTIAL JOB FUNCTIONS
Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
Verify and update member information accurately in CHM's systems.
Log and track all interactions in the member management system (Gift Manager or CRM).
Follow standard operating procedures (SOPs) when handling common inquiries.
Provide accurate information about CHM guidelines, membership, billing, and processes.
Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
Review and assess member concerns, escalating to management when necessary.
Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
Meet established performance standards (e.g., call volume, response time, member satisfaction).
Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
Protect member confidentiality and comply with HIPAA and organizational privacy standards.
Thrive in a collaborative team environment and contribute positively to overall team goals.
Uphold the mission, vision, values, and service standards of CHM in every interaction.
Maintain a professional demeanor at all times.
Perform other job duties as assigned by management.
QUALIFICATIONS & EXPERIENCE REQUIREMENTS
Required: High School Diploma or equivalent.
Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience.
Proficiency in Microsoft Office programs (Word, Excel, Outlook).
Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software).
Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
Strong verbal and written communication skills, with active listening ability.
Strong organizational, analytical, and problem-solving skills.
Ability to manage workload, multi-task, and adapt to changing priorities.
Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.
CORE COMPETENCIES
Interpersonal Communication
Servant Leadership Mindset
Teamwork & Collaboration
Conflict Resolution
Detail Orientation & Accuracy
Adaptability & Flexibility
PERFORMANCE EXPECTATIONS
Maintain accuracy and efficiency in all member records updates.
Meet or exceed department standards for call and email response times.
Consistently achieve high member satisfaction scores.
Demonstrate reliability, accountability, and professionalism in all duties.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs).
Office-based environment with regular phone and computer use.
Ability to sit at a desk and use a computer/phone for extended periods.
Manual dexterity for typing and handling office equipment.
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
Medical Billing Specialist
Account representative job in Beachwood, OH
At Phothera, we are building something truly remarkable that will long outlive us. As part of our mission, we are advancing phototherapy to make people safer, healthier, and more productive. Auto-immune skin diseases such as Psoriasis, Atopic Dermatitis, and Vitiligo can be debilitating both physically and emotionally. Many topical and pharmaceutical treatments are costly and have serious side effects. With phototherapy, payers have a low-cost alternative, providers have a simple and effective solution, and patients have a safe, easy, and natural alternative with the option of use in the comfort of their own home.
We are expanding our journey to help patients, improve clinical outcomes, reduce healthcare costs, and expand market access. Phothera offers phototherapy devices for clinic and home treatment use under the guidance and prescription of an authorized care provider. We are looking for entrepreneurial leaders with a strong bias-for-action to accelerate adoption and growth.
The Medical Billing Coordinator will be a key member of our accounting team, supporting a variety of business-critical activities including insurance claims submissions and denial resolutions, patient collections, and general bookkeeping of accounts receivable. This role is well supported by an existing team and affords future career advancement opportunities into various roles within customer service, sales, and finance.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following.
Self-driven to meet business objectives
Well organized
Excellent written and verbal communication skills
Submit insurance claims through insurance portals in an accurate and timely manner
Proactively monitor accounts receivable reports, identify delinquent accounts and lead resolution and collection efforts directly with insurance providers and patients
Generate documents as needed to support our insurance claims submission process, following up with insurance providers to secure past due payments
Process payments received in an accurate and timely manner into our accounting system
Strive for continuous improvement to our collection speed and accuracy
Special projects and other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be well organized and detail oriented.
Excellent numerical perception and analytical skills.
Working knowledge of Excel and Word
Ability to read and interpret documents such as safety rules and procedure manuals
Effective phone and in person etiquette skills
EDUCATION AND/OR EXPERIENCE
Associate's degree, medical billing/coding certification, or equivalent work experience
Prior work experience in medical billing and use of online clearinghouse portals
DEDICATION TO THE QUALITY SYSTEM
Our objective is to provide a system that promptly detects non-conformances and provides timely and effective control and corrective actions. This Quality System establishes an effective means of assuring product quality. It is our policy to provide full compliance with the Quality System throughout all facets of contract performance and the order fulfilment process. This ensures that all of our products and services meet or exceed the expected company standards as well as those of our customers and the ISO 13485 International Standard, MDSAP, FDA, as well as EU-MDR and other regulations and standards. We operate the Quality System as an overall management system for all products.
Sales Representative
Account representative job in Cincinnati, OH
We are currently filling a Sales Representative in Cincinnati, OH. As a Sales Representative you will be responsible for a portfolio of new accounts, driving sales and ensuring new customers have an excellent customer experience. The Sales Representative will collaborate with our team of Account Executives and Account Managers to ensure maximum customer success. This position is ideal for a candidate looking to parlay their sales skills into a leadership role.
Sales Representative Job Responsibilities:
Document all client account updates in our CRM promptly
Establish and maintain a high level of client satisfaction
Competitiveness and the drive to achieve weekly and monthly sales goals
Be honest and proactive in all your communications - internally and externally
Work cooperatively with operations personnel to improve our service and resolve any client issues
Sign up new accounts, grow sales, and achieve individual sales growth plans
Implement and support current promotions
Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
Refine your sales skills through communication with customers interested in our products and services.
Sales Representative Job Requirements:
Follow a consultative selling approach
1 year or more of successful business development or sales experience
High school diploma or equivalent
Demonstrated sales experience communicating with customers to find solutions.
Customer service experience.
Sales Representative Additional Responsibilities and Resources:
One-on-one meetings with clients
Opportunities for travel and professional networking
Clear career advancement
Business and leadership development
Team-oriented atmosphere, positive environment
Beautiful and convenient downtown location
Please submit your resumé to begin the application process.
Customer Service Representative
Account representative job in Reynoldsburg, OH
Dimensional Metals, Inc. (DMI) has been a leader in the manufacturing of architectural metal roof and wall panel systems since 1988. With over 37 years of sheet metal fabrication experience, we ensure the success of each project through proper design and installation. Our advanced in-house CNC operated manufacturing equipment enables us to produce the highest quality products. Located in Reynoldsburg, OH, DMI offers a complete product line capable of tackling the most challenging design projects with a blend of modern equipment and skilled personnel.
The inside sales/ CSR position is responsible for the day-to-day sales functions such as order entry, order expediting, scheduling transport, and problem resolution. Inside Sales/CSR works closely with the Sales Manager, Territory Sales Managers, Operations Manager, and plant personnel to ensure that customer's needs are met. They are the support mechanism for territory sales managers and managers within the company so that we can provide optimal service to all areas of the business.
Essential Functions
Answer incoming phone calls and emails from TSM's and customers and handle their inquiries.
Provide pricing and delivery quotes to customers.
Resolves customer concerns and issues.
Communicates with customers to schedule delivery dates, ask follow up questions on orders, request more information needed to complete orders, etc.
Create and maintain relationships with customers.
Process all orders and send to purchasing, Operations Manager, and/or design for approval.
Create custom details and drawings for special orders and coordinate with production.
Update TSM's and Operation Manager of any issues expressed or created by customers.
Service walk in customers as needed.
Follow through on orders until project is complete.
Competencies
Communication both Verbal and Written
Teamwork
Time management and ability to prioritize tasks
Technical Capacity (Panel Business)
Positive Attitude
Conflict resolution
Customer focus
Integrity and Trust
Basic computer skills and ability to learn ERP system
Mechanical Aptitude
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m.
Travel
No travel required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
$25.00-$30.00/hr based on experience
Opportunity for raise after 90 days of employment
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Dimensional Metals, Inc. is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation or gender identity.
Customer Service Representative
Account representative job in Columbus, OH
Columbus OH | Customer Service Representative - Full Time
This is an in-person role.
We're hiring Customer Service Representatives to support our clients face-to-face at live events and retail activations. You'll be the first point of contact for customers, welcoming them, answering questions, and ensuring they have a great experience. If you have a background in retail, hospitality, or customer service, you'll thrive here and if you don't, we'll train you from the ground up.
What You'll Do
Greet and assist customers in person
Answer questions about products and services
Guide customers through sign-ups or sales
Work alongside a supportive team to meet goals
What You Get
Weekly pay: base + weekly bonuses
Full-time schedule (Monday-Friday, in person)
Paid training and coaching from experienced leaders
Benefits after qualifying period
A clear path to promotions and leadership
If you're energetic, reliable, and people-focused, we want to meet you. Apply now, interviews this week.
Account Representative
Account representative job in Cleveland, OH
Supernova is hiring a full time Account Representative to join our team in Cleveland, OH. The Account Representative will be responsible for managing accounts, providing exceptional customer service, effective communication, sales activities, and training sessions. This position is ideal for a candidate seeking to utilize their established skills to grow their career with our team!
Account Representative Responsibilities and Objectives:
Evaluate prospective customer's needs
Provide unrivaled customer support
Develop sales strategies to procure sufficient accounts
Build relationships with existing and potential partners
Implement sales and marketing campaigns within approved market areas to achieve targets
Meet monthly and quarterly KPIs
Conduct sales presentations
Accurately track all marketing and sales activities
Collaborate with team members to ensure seamless internal communication
Other duties and special projects as assigned
Account Representative Qualifications
Account Management, Sales, and Training skills
Customer Service and Communication skills
Strong interpersonal and relationship-building skills
Ability to work in a fast-paced environment
Highly organized and detail-oriented
Experience in event planning or marketing is a plus
Bachelor's degree in Business, Marketing, or related field
Please submit your resumé to apply!
Supernova is an equal opportunity employer.
Customer Service Representative
Account representative job in North Olmsted, OH
Job Title: Customer Service Support
Contract Type: 6-Month W2 Contract
Pay Rate: $16.00-$17.72/hour (depending on experience)
Schedule: Monday-Friday, 7:00 AM-4:00 PM
About the Opportunity
Russell Tobin is supporting a global leader in the food and agriculture industry known for improving lives and nurturing the world through sustainable practices. We are seeking a detail-oriented and customer-focused Customer Service Support Specialist to join their growing team in North Olmsted, OH.
This role plays an essential part in ensuring a seamless customer experience by assisting with order management, customer communication, and administrative support within a high-performing service environment.
Key Responsibilities
Handle inbound customer calls professionally and efficiently.
Accurately process and confirm customer orders.
Provide customers with order status updates, product details, and delivery information.
Support routine order management tasks, including documentation and fulfillment coordination.
Partner cross-functionally with teams such as Logistics, Sales, and Supply Chain to ensure timely and accurate service.
Identify and escalate order-related issues while assisting with corrective actions.
Maintain accurate records of customer interactions and transactions.
Assist in resolving administrative or clerical issues following established procedures.
Perform other related duties as assigned.
Qualifications
Minimum Requirements:
High school diploma or equivalent.
2+ years of related work experience in customer service, order management, or administrative support.
Preferred Qualifications:
Strong attention to detail and organizational skills.
Excellent communication and problem-solving abilities.
Experience using ERP or CRM systems.
Ability to multitask in a fast-paced environment.
Additional Details
Interviews will be conducted virtually via Microsoft Teams.
Why Join Us
This is a fantastic opportunity to contribute to one of the world's most respected industry leaders while gaining valuable experience in customer service operations within a collaborative and supportive team environment.
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Accounts Receivable Specialist
Account representative job in Olde West Chester, OH
Department: Accounting
Reports to: Director of Accounting, Ventures & Capital
A&F Souvenir is looking for a detail-oriented accounting team member with strong organizational skills, that would like to contribute to an established and growing organization. The quality candidate is dependable and responsible, with strong work ethic, thrives in both individual and teamwork landscapes. Must have the ability to learn quickly and willing to take on new challenges.
About Us:
A&F Souvenir is a leading provider of quality souvenir merchandise across North America, to the National Park, Zoo, Aquariums and Cultural Attraction retail markets. We are committed to delivering memorable experiences through our unique and diverse product lines. Our West Chester, OH production facility is a key part of our operations, and we are seeking a detail-oriented and reliable Accounts Receivable Specialist to join our finance team.
Position Summary:
The Accounts Receivable Specialist will be responsible for managing incoming payments, properly recording financial transactions, and ensuring timely collection of outstanding accounts. This position plays a critical role in maintaining the financial health of the organization through accurate, efficient, and compliant accounting practices.
Key Responsibilities:
Generate and distribute customer invoices and account statements.
Respond to customer inquiries regarding billing and payments in a professional and timely manner.
Collaborate with Sales and operations to align on customer payment solutions.
Process customer payments via check, credit card, ACH, and wire transfer.
Post receipts to customer accounts and maintain accurate records in the accounting system.
Resolve payment discrepancies and short payments in collaboration with internal departments.
Monitor customer accounts for non-payments, delayed payments, and other irregularities.
Follow up on overdue accounts and send appropriate communications or collection notices.
Recommend write-offs or escalation strategies for delinquent accounts.
Assist in reconciling the A/R ledger to ensure accuracy.
Prepare and maintain various reports related to accounts receivable activity.
Prepare financial reports and present A/R trends to leadership.
Support month-end and year-end closing processes.
Assist with audits and provide documentation as needed.
Develop and implement A/R policies and procedures.
Lead continuous improvement projects around invoicing and collections processes.
Qualifications:
High school diploma or equivalent; associate degree or coursework in accounting or finance preferred.
3-5 years of experience in accounts receivable or general accounting role.
Proficiency with accounting software (e.g., NetSuite or similar ERP systems).
Strong Microsoft Excel and data entry skills.
Excellent attention to detail and organizational skills.
Strong communication and customer service abilities.
Ability to work independently and as part of a team in a fast-paced environment.
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts
or working conditions associated with this . The Company reserves the right to
revise the job description or to require that other or different tasks are performed when
circumstances change.
Work Environment:
On-site role at our West Chester, OH production facility.
Standard business hours, Monday-Friday.
Collaborative and supportive office environment.
Compensation and Benefits
Full-Time, Exempt
Final compensation determined by experience, education, and internal equity
Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to
schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee
premiums applicable.
Participation in a 401(k) program with a 15% company match (eligible after one year of employment).
Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following
submission and approval of leave
Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event
(4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing
Parent Plan to extend above timeline
Up to 5 days Paid Bereavement Leave
$75 monthly cell phone stipend
Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting
SSA Group, LLC and its family of companies - including SSA Holdings, A&F Souvenir, and Behavioral Essentials - are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. We are committed to diversity and inclusion in all hiring practices and welcome applicants from all backgrounds, recognizing that a diverse team strengthens our impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
e-Billing Specialist
Account representative job in Cleveland, OH
We are seeking an e-Billing Specialist to join our team. The e-Billing Specialist will be responsible for processing computerized billing from start to finish, including narrative edits, unbilled write-offs, and distribution of month-end prebills and reports for specific timekeepers. The e-Billing Specialist will also monitor BillBlast/e-Billing systems for submissions and rejections, work with billing and collections teams to resolve e-Billing issues, and communicate with personnel and external contacts in a timely and professional manner.
Essential Functions:
Understand the start-to-finish billing process and procedures.
Understand multiple e-Billing sites and requirements.
Monitor BillBlast/e-Billing systems for submissions and rejections.
Work with billing and collections teams to solve e-Billing issues.
Communicate properly and promptly with BFCA personnel and external contacts at all times and exhibit a high level of customer service.
Process/follow-up appeals as needed.
Review invoices for OCG requirements.
Enter rates/accruals into different systems.
Problem solve and think critically.
Work independently and in a team setting.
Additional Responsibilities:
Perform other duties as assigned.
Qualifications:
High School Diploma, Bachelor's Degree preferred.
Minimum of one year of accounting, financial, or client billing experience.
Typing speed of 60 WPM and 10-key machine by touch.
Proficient in Excel and Word.
Aderant/BillBlast experience is a plus.
Excellent customer service attitude.
Flexibility to work overtime as necessary.
Additional Knowledge a Plus:
InTapp Time.
Chrome River Expense Reporting.
Elite WebView.
Interaction.
Billing Rate Coordinator
Account representative job in Columbus, OH
Overview Next 150 Construction is seeking a Billing Rate Coordinator, Next 150 Construction is a fully owned subsidiary of Gilbane Building Company. The Billing Rate Coordinatorplays a critical role in managing and maintaining accurate billing rates across all construction projects. This position ensures that labor, equipment, and overhead rates are correctly applied in alignment with contractual terms, company policies, and industry standards. This role combines both administrative tasks working with several teams of users in finance, HR, operations as well as construction unions, auditors, clients, subcontractors, and other external vendors.
Who are we?
As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more!
We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Who Are You?
You are someone who acts inclusively, showing empathy and treating others with respect and dignity in order to uphold Gilbane's core value of Caring and “People First” workplace culture. You seek to listen in order to understand and can convey information clearly. You're a strong problem solver who can identify, prioritize, and implement alternatives for solutions, and you demonstrate adaptability by collaborating with others and supporting team members to achieve excellence. A self-starter who shows passion, commitment, and ownership all while delivering on business outcomes and driving results. You're someone who identifies opportunities for new and improved ways of doing things that result in value-add solutions.
Your core values match Gilbane's: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship.
What's in it for you?
Gilbane offers employees multi-dimensional training opportunities through a number of resources for those that are early in their career. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. Responsibilities - Maintain and update billing rate tables for labor, equipment, and overhead across multiple projects and clients
- Collaborate with HR and Finance to align labor rates with compensation structures and union agreements
- Support project teams with rate-related inquiries and provide guidance on rate application
- Coordinates with Managers to maintain, update and improve Bid Checklists for proper review of plans and specifications. Works with project teams to confirm use of the checklists to ensure bid documents are clear, of a high quality and meet legal requirements
- Ensure billing rates comply with contractual obligations, prevailing wage laws, and client-specific requirements
- Monitor rate changes and communicate updates to relevant stakeholders
- Audit project billing for accuracy and consistency with approved rates
- Generate reports and dashboards to track rate utilization and financial impact
- Maintain documentation and records for rate approvals and historical changes
- Produce timely and accurate data and analysis.
- Maintaining payroll operations by following policies and procedures; reporting needed changes.
- Work in conjunction with manager to complete analysis of potential risks and opportunities.
- Perform Ad Hoc analysis as requested.
- Maintains employee confidence and protects payroll operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed. Qualifications KEY COMPETENCIES
- Communicate Effectively - Listen to understand and clearly convey information in all forms based on the audience to ensure shared meaning of the message
- Act Inclusively - Ensure that actions and behaviors are respectful; show empathy and treat others with dignity. Leverage capabilities and insights of individuals with diverse perspectives, abilities and motivation.
- Solve Problems - Identify, prioritize and implement alternatives for a solution.
- Demonstrate Agility/ Adaptability - Maintain effectiveness and adjust to change by exploring the rationale, trying new approaches, and collaborating with others to make the change successful. Create an atmosphere of open-mindedness to change.
- Drive for Results - Show passion and commitment while delivering on business outcomes. Create a sense of individual ownership and accountability.
- Champion Innovation - Identify opportunities for new and improved ways of doing things that result in value added, unique and differentiated solutions.
EXPERIENCE/EDUCATION
- Associate's degree preferred
- 3 or more years relevant experience
- Or equivalent combination of education and experience
- Construction union, non-union and prevailing wage experience required
KNOWLEDGE, SKILLS & ABILITIES
- Familiarity with union labor agreements and prevailing wage regulations
- Experience with government or public sector construction contracts
- Knowledge of cost-plus and time-and-material billing models
- Strong analytical and problem-solving skills required
- Excellent written and verbal communication skills
- Advanced knowledge of Microsoft Excel and Word
- CMIC and/or MicroStrategy experience a plus
- Knowledge of Construction accounting a plus
- Ability to analyze information
- Data Entry Skills
- Attention to Detail
- Confidentiality
- Thoroughness
- Reporting Skills
- Organizational skills
Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.
The pay ranges from $50,000.00 - 85,000.00 plus benefits and retirement program.
Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.
Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly. Submit your resume and create a profile for general considerations.
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Auto-ApplyBilling and Payment Coordinator
Account representative job in Miamisburg, OH
Country USA State Ohio City Miamisburg Descriptions & requirements About the role: As a part of our Billing team, you will specialize in processing payments and billing customers. You will be responsible for providing unparalleled service to TQL's Sales Teams. This role will manage inbound accounting-related requests via phone, email or in person interaction with a focus on issue resolution, customer satisfaction and relationship development.
What's in it for you:
* $16.50 - $17.50/hour base pay depending on experience
* Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
* Up to $5,000/year in tuition reimbursement
* Employee referral bonus opportunities
* We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)
What you'll be doing:
* Process incoming paperwork for billing and accounts payable
* Review all documents for accuracy while ensuring they are filled out completely
* Make outbound calls to resolve paperwork issues
* Communicate with sales teams and customers to help resolve any billing discrepancies
* Answer incoming calls and connect them to the appropriate team
* Provide excellent customer service to TQL's internal and external customers through issue resolution regarding billing and payment concerns
* Work cross-functionally with other sales support departments to help resolve billing and payment issues
* Act as a liaison between Sales and Accounting
* Identify billing and/or process issues and escalate accordingly
What you need:
* Availability to work 8am - 5pm
* Ability to take ownership of responsibilities and see tasks through completion
* Excellent communication skills with great attention to detail
* Proficient with Microsoft Office products
* The desire to be a part of TQL while contributing to our continued growth
* Demonstrated exceptional punctuality
* Exceptional organizational skills with strong attention to detail
Where you'll be: 9555 North Springboro Pike Miamisburg, OH 45342
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
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Billing Coordinator
Account representative job in Cincinnati, OH
Why Us? Inverse Technology Solutions is a Telecom Technology Consulting Firm since 1974 and the architect of the TEM industry, helping companies save on their telecom and technology spend. Our professional team comes from the technology industry providing auditing, TEM, consulting, software and technology support services.
We offer great starting salaries, retirement plans, health benefits, and bonuses.
Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
About Inverse Technology Solutions
Inverse is a Telecom Technology Consulting Firm since 1974 and the architect of the TEM industry, helping companies save on their telecom and technology spend. Our professional team comes from the technology industry providing auditing, TEM, consulting, software and technology support services.
Job Description: Telecom Billing Analyst
Perfect job for those looking to make a career in an established ever-growing technology company.
A telecom billing analyst looks at the telecom invoicing and the different categories of expense on the invoices / accounts of customers billing to ensure that they receive the correct charges to their account. Should there be a mistake in billing, you review the information and recommend making adjustments to the bills, offering credit to the account and cost reduction measures.
You must perform ongoing audits regularly to identify potential discrepancies and billing issues. Carrier billing miscalculations constantly
occur, so your duties are to catch and correct them.
Telecom Billing Analyst will assist the TEM telecom billing process and be responsible for the entry of telecom invoices / expense entry into a TEM billing system. Which includes the auditing of the Telecom bills, identifying errors, filing disputes and confirming complete bill accuracy.
The Telecom Billing Analyst will analyze telecom invoices, validate invoice data and enter into billing system manually and electronic
imports.
Duties will include;
Enter invoices both manually and from carriers billing portals via electronic loading process
following establish format and customer specific business rules.
Perform invoice analysis to identify errors, discrepancies, and opportunities for cost savings.
Process monthly recurring invoices, scan to upload, allocate and forward to responsible markets to be entered into our system and apply to appropriate cost centers.
Responsible for auditing/approving telecommunication service provider invoices for payment processing.
Maintain telecom circuits inventory database and reconcile telecom inventory to invoicing.
Work with A/P to investigate unusual charge trends, determine corrective actions and work with team to help implement remedial action plan.
Identify and implement automation processes and billing audit improvements to increase efficiency and accuracy.
Preferred Qualifications:
Advanced level skills in Microsoft Office (Excel, Outlook and Access)
Candidate needs to know how to run V-Lookups and Pivot Tables
Ability to self-motivate, multi-task and multi-task.
Ability to self-motivate, multi-task, be proactive, attention to detail, and have a passion for auditing and saving our clients' money.
Work Remotely
No
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Education:
High school or equivalent (Required)
Auto-ApplyBilling Coordinator
Account representative job in Cincinnati, OH
Why Us? Inverse Technology Solutions is a Telecom Technology Consulting Firm since 1974 and the architect of the TEM industry, helping companies save on their telecom and technology spend. Our professional team comes from the technology industry providing auditing, TEM, consulting, software and technology support services.
We offer great starting salaries, retirement plans, health benefits, and bonuses.
Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
About Inverse Technology Solutions
Inverse is a Telecom Technology Consulting Firm since 1974 and the architect of the TEM industry, helping companies save on their telecom and technology spend. Our professional team comes from the technology industry providing auditing, TEM, consulting, software and technology support services.
Job Description: Telecom Billing Analyst
Perfect job for those looking to make a career in an established ever-growing technology company.
A telecom billing analyst looks at the telecom invoicing and the different categories of expense on the invoices / accounts of customers billing to ensure that they receive the correct charges to their account. Should there be a mistake in billing, you review the information and recommend making adjustments to the bills, offering credit to the account and cost reduction measures.
You must perform ongoing audits regularly to identify potential discrepancies and billing issues. Carrier billing miscalculations constantly
occur, so your duties are to catch and correct them.
Telecom Billing Analyst will assist the TEM telecom billing process and be responsible for the entry of telecom invoices / expense entry into a TEM billing system. Which includes the auditing of the Telecom bills, identifying errors, filing disputes and confirming complete bill accuracy.
The Telecom Billing Analyst will analyze telecom invoices, validate invoice data and enter into billing system manually and electronic
imports.
Duties will include;
Enter invoices both manually and from carriers billing portals via electronic loading process
following establish format and customer specific business rules.
Perform invoice analysis to identify errors, discrepancies, and opportunities for cost savings.
Process monthly recurring invoices, scan to upload, allocate and forward to responsible markets to be entered into our system and apply to appropriate cost centers.
Responsible for auditing/approving telecommunication service provider invoices for payment processing.
Maintain telecom circuits inventory database and reconcile telecom inventory to invoicing.
Work with A/P to investigate unusual charge trends, determine corrective actions and work with team to help implement remedial action plan.
Identify and implement automation processes and billing audit improvements to increase efficiency and accuracy.
Preferred Qualifications:
Advanced level skills in Microsoft Office (Excel, Outlook and Access)
Candidate needs to know how to run V-Lookups and Pivot Tables
Ability to self-motivate, multi-task and multi-task.
Ability to self-motivate, multi-task, be proactive, attention to detail, and have a passion for auditing and saving our clients' money.
Work Remotely
No
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Education:
High school or equivalent (Required)
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Drop Ship Billing Specialist
Account representative job in Westlake, OH
The Drop Ship Invoicing Specialist is responsible for accurately and efficiently processing all drop ship sales transactions, ensuring timely and compliant billing and payment workflows. This position plays a critical role in maintaining the integrity of the company's financial records by reconciling supplier invoices, managing customer billing, and supporting various accounting functions as needed.
Essential tasks of the position
* Process all drop ship payables and customer invoices accurately and within established timeframes.
* Reconcile and process credits to customers for pricing discrepancies or adjustments.
* Prepare and process credit and rebill transactions for internal accounting purposes.
* Manage consignment billing processes, ensuring correct timing and documentation.
* Prepare commission invoices and related documentation for applicable transactions.
* Oversee prepaid supplier management, including payment tracking and reconciliation.
* Ensure all transaction documents are properly scanned, stored, and maintained in compliance with Palmer Holland document retention policies.
* Communicate proactively with internal departments, suppliers, and customers to resolve billing or invoicing issues.
* Provide backup and cross-functional support to other members of the Accounting team as needed.
* Perform additional duties and special projects as assigned by management.
Note:
The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company.
We are a tobacco and drug free, professional environment.
Requirements
Education
* Associate degree in accounting, Finance, or related field preferred; equivalent experience considered.
Experience
* 2+ years of experience in accounts payable, receivable, or billing roles - manufacturing or distribution industry experience a plus.
Knowledge/Skills
* Intermediate level of expertise in MS Office and Contact Management Software
* Excellent verbal and written communication abilities
* Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers
* Ability to handle sensitive information with confidentiality and discretion
* Detail oriented with strong, accurate clerical skills
* Proficient at multi-tasking
* Proactive problem solver
* Highly motivated
Physical Requirements
* Satisfactory motor skills relevant to position
* Ability to sit for long periods of time
* Ability to lift up to 25 pounds
Billing Specialist
Account representative job in Cleveland, OH
The Billing Specialist will be responsible for items such as:
Preparing and submitting billing reports based on client requirements (mail and/or electronically)
Preparing remittance via ACH, wire, or check
Reviewing billing rejection reports
Ability to utilize case management system and Microsoft Excel
Education/Experience:
Knowledge of basic accounting principles
Previous invoicing/billing experience preferred
Previous experience with a law firm preferred
Required skills:
10-key experience a MUST
Experience using Microsoft Excel
Detail-oriented and well-organized - Accuracy required
Ability to handle high work volume within time constraints efficiently and with a can-do attitude
Willingness to learn and ability to multi-task as requested
Ability to handle highly confidential matters and documents with discretion
You can learn more about Javitch Block LLC at *************
JB is a Cleveland-based law firm with offices in Columbus and Cincinnati, Ohio; Kentucky, Indiana, Texas, West Virginia and Tennessee. Our clients include taxing authorities, banks, credit unions, savings and loans, finance companies, department stores, credit card companies, medical organizations, landlords, commercial businesses, collection agencies, insurance companies, education facilities, utility companies, law firms, manufacturers, oil companies
Billing Coordinator
Account representative job in Youngstown, OH
Pro Shop Billing Coordinator Youngstown, OH 44420
Newsweek's list of Top 100 Most Loved Workplaces for 2024
Salary Range: $17.00-$20.00/Hour (Based on Experience)
Tracking and Billing Pro Shop startup costs
Post-billing reviews and update/ Financial Performance reports
Responsible for lease billing, fuel billing, and mileage collection for assigned facilities
Assist with coding of outside rental invoices for payment
Provided administrative assistance to assigned locations when necessary
Full Time
1 year of experience in a finance department and/or transportation industry
Excellent communication skills (written & verbal)
Must be able to adapt to various software applications
Benefits for Employee & Family:
Anthem Blue Cross/Blue Shield Medical Coverage
Dental and Vision
401K Company Match
Paid Vacation and Holidays
Company Paid Life Insurance
Short-Term/Long-Term Disability
Room for growth! Aim promotes from within!
Click to apply or contact a recruiter with questions by calling ************ or via email at [email protected].
Aim Transportation Solutions is a Top 30 Logistics Company! We are family-owned and financially strong. Aim Transportation Solutions has been in business for over 40 years and has grown to 1,000+ employees providing service nationwide. For more information about Aim Transportation Solutions, visit ****************
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