Account representative jobs in Richmond, VA - 371 jobs
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Customer Service Representative
Acoustical Solutions 3.7
Account representative job in Richmond, VA
Are you passionate about providing exceptional service? Do you thrive in a fast-paced, environment? Do you love to solve problems? Look no further! We're seeking a Customer Service Representative to join our team.
About us: We are a growing acoustical product manufacturer who is forward thinking, believes in continuous improvement that values integrity and innovation.
Brief Summary: The CSR or Customer Service Representative serves as the first point of contact for customers who have questions or issues related to a company's products or services.
ACTIVITES/TASKS
Manage a high volume of incoming phone calls.
Answers / manages phone calls, voice mails, emails, and other communications. Fields all customer inquiries and responds to / manages same. Directs customers to other staff when additional technical assistance is needed.
Generate sales leads or upsell opportunities if possible
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships with customer accounts through open and interactive communication
Troubleshoot and investigate customer inquiries or complaints.
Ensure excellent service standards and maintain high customer satisfaction.
Participates in the daily management process every day. As for all team members, this role also tracks / plots data as assigned, and leads problem solving initiatives as assigned.
Supports and fully participates in the company's continuous improvement processes. “Follows and Lives” the company's stated values.
Flexibility to work extended hours and overtime as required to support inquiries Nationwide
Uses customer complaints and review feedback to improve website design, service offerings, and customer satisfaction. Assists with responses and resolution of customer issues and complaints.
Oversees corrections and improvements to product offerings to ensure accurate, competitive product positioning.
Regularly evaluates competitors with respect to pricing, delivery, service, quality, etc. and works with required production, sourcing, and web developers to offer best value in the industry.
Other duties and projects as may be assigned.
PHYSICAL REQUIREMENTS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Extensive time spent sitting at a desk typing and speaking on phone
Ability to work in a high stress, face paced environment
Periodically subject to construction or warehouse environments
PROFESSIONAL COMPETENCIES DESIRED
AS degree in related field or relevant work experience in manufacturing / ERP environment. BS degree preferred but not required.
APICS or similar certifications preferred. (Company supports earning or continuing relevant certifications)
A minimum of 3 years' work experience in a customer service role required.
High proficiency in Microsoft Office suite required. ERP data entry experience preferred.
Self-motivated, high-energy level and a “willingness to go the extra mile”.
Excellent writing and verbal communication skills.
Strong follow-through skills to complete tasks “on time” and accurately.
Knowledge of Bill of Materials and Production Routers.
Excellent communication skills and a positive attitude
Strong problem-solving abilities
Patience and empathy
Ability to multitask and prioritize effectively
Quick learner who pays attention to detail
SAFETY REQUIREMENTS
Adheres to Acoustical Solutions Health & Safety manual
Attends all company safety meetings.
Ability to lift 25 pounds.
Wears appropriate PPE when required.
PERKS:
Competitive salary and benefits package
Opportunities for growth and advancement
Fun supportive team culture
$24k-32k yearly est. 21h ago
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HVAC Service Sales Representative
Warwick Mechanical Group
Account representative job in Richmond, VA
Objective:
This position is responsible for generating new business and expanding existing client relationships through business development, cold calling, and strategic prospecting. The ideal candidate will have a strong understanding of commercial HVAC systems, a solid sales track record, and the ability to build long-term partnerships with building owners, property managers, facility directors, and decision-makers across various industries.
Key Responsibilities:
Business Development:
Develop and maintain relationships with owners, facility managers, property managers, engineers, and general contractors.
Generate leads through cold calling, networking, referrals, and industry events.
Conduct client meetings, presentations, and site visits to assess client needs and promote services.
Project Sales:
Identify and sell retrofit, replacement, and HVAC projects by understanding client needs and offering tailored service solutions.
Collaborate with operations, engineering, and estimating teams to develop proposals and deliver solutions tailored to client needs.
Qualifications and Experience:
3+ years of B2B sales experience in the HVAC, mechanical, or building services industry required.
Experience selling service contracts and/or HVAC retrofit projects strongly preferred.
Strong knowledge of commercial HVAC systems, terminology, and industry trends.
Excellent communication, negotiation, and relationship-building skills.
Proven ability to meet or exceed sales goals.
Self-starter with strong time management and organizational skills.
Proficiency in Microsoft Office and Timberline - Service Management.
Valid driver's license and ability to travel throughout Central Virginia.
Comfortable working independently and as part of a team in a fast-paced, performance-driven environment.
Join our team and help drive HVAC service and project growth through meaningful relationships and technical solutions that improve comfort, reliability, and efficiency for our clients.
EEO Policy Statement
Warwick Mechanical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Warwick Mechanical Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Warwick Mechanical Group expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to Warwick Mechanical Group employees to perform their expected job duties is absolutely not tolerated.
$41k-77k yearly est. 3d ago
Representative, Customer TLS
Estes Forwarding Worldwide 4.4
Account representative job in Richmond, VA
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.
We are proud to offer highly competitive pay and a comprehensive benefits package, including:
Paid vacation, sick time, and holidays
401(k) plan with company match
Medical, dental, and vision insurance
Short- and long-term disability plans
Life and accidental death & dismemberment insurance
Job referral bonus program
Responsibilities
The Representative, Customer TLS, reports directly to the Customer Operations Manager, TLS or Station Manager, TLS. a Customer Representative, TLS, you will work as part of a team to manage Truckload Services business within EFW Truckload, a division of Estes Forwarding Worldwide. You will be responsible for all aspects of operation with the EFW Truckload Services division which will focus primarily on customer service and shipment management. You will ensure proper execution of standard operating procedures, key performance indicators, and other account metrics on a daily basis.
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.
Implement strategies to maintain and/or expand profitability and promote EFW transportation services, specifically for EFW Truckload Brokerage.
Expedite the resolution of customer concerns and exceptions to ensure customer and account satisfaction.
Interface with both internal and external customers to understand the customer's overall objectives and requirements.
Responsible for developing, managing, and fostering relationships with customers and accounts to ensure retention and create organic growth.
Share details with customers on additional offerings to provide value added service. Collaborate with the appropriate Enterprise parties to ensure the customer's transportations needs are taken care of.
Responsible for a book of Truckload Brokerage business in an effort to support operational and financial objectives of the regional operating center.
Provide information to support claims mediation between carrier, customer, and EFW Claims Department.
Through a network of internal and external transportation suppliers, determine the most efficient, cost effective service provider for the requested EFW Truckload Brokerage service.
Evaluate multiple options regarding transportation services.
Promote world-class customer care.
Meet and exceed predetermined account goals and objectives.
Maintain good communication and positive relationships with employees to promote employee morale and retention.
Support and promote company core values.
On-call schedule required as requested.
Regular attendance is required.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.
Qualifications
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
SKILLS AND ABILITIES
Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications.
Must have a strong work ethic and good problem-solving skills.
Must be able to interact well with others.
Must desire to show leadership and team-building abilities.
Must have good communication and organizational skills.
Must be able to work independently, or in a team setting.
Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
Ability to read and interpret general business documents.
Ability to write routine reports and general business correspondence.
Ability to work with peers and communicate basic concepts.
Ability to solve practical problems through standardized solutions that require limited judgment.
Ability to follow prescribed and detailed procedures to solve routine problems.
Must be eligible to work in the United States.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.
EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
SUPERVISION
Position functions with supervision and has no direct reports.
EDUCATION/EXPERIENCE
Minimum of a Bachelor's degree (or equivalent) and 3-5 years of experience in transportation, logistics, or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry. However, a combination of experience and/or education will be taken into consideration.
LICENSES/CERTIFICATIONS
None required.
TRAVEL
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Typically sitting at a desk or table. Intermittently sitting, standing, walking, stooping.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.
Normal office situation.
EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
$32k-49k yearly est. Auto-Apply 7d ago
Account Representative - Uncapped Commission
Total Quality Logistics, Inc. 4.0
Account representative job in Richmond, VA
Country USA State Virginia City Richmond Descriptions & requirements About the role: The AccountRepresentative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365.
What's in it for you:
* $40,000 minimum annual salary
* Uncapped commission opportunity
* Want to know what the top 20% earn? Ask your recruiter
Who we're looking for:
* You compete daily in a fast-paced, high-energy environment
* You're self-motivated, set ambitious goals and work relentlessly to achieve them
* You're coachable, but also independent and assertive in solving problems
* You're eager to develop complex logistics solutions while delivering great customer service
* College degree preferred, but not required
* Military veterans encouraged to apply
What you'll do:
* Communicate with the sales team and customers as the subject matter expert to build and maintain relationships
* Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time
* Work with the sales team to provide and negotiate competitive pricing
* Input, update and manage shipment information in our state-of-the-art systems
* Collaborate with the support team to guarantee each shipment is serviced properly
* Assist with billing and accounting responsibilities as needed
What you need:
* Elite work ethic, 100% in-office, expected to go above and beyond
* Extreme sense of urgency to efficiently juggle dynamic operations
* Strong communication skills with ability to handle conflict
* Solution-focused mindset and exceptional customer service
* Ability to work with the latest technologies
Why TQL:
* Certified Great Place to Work with 800+ lifetime workplace award wins
* Outstanding career growth potential with a structured leadership track
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Where you'll be: 300 Arboretum Place, Richmond, Virginia 23236
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
$40k yearly 60d+ ago
Customer Representative
Live The Dash Travel
Account representative job in Richmond, VA
We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you!
Key Responsibilities:
Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests.
Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers.
Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions.
Personalized Service: Offer customized travel recommendations based on customer preferences and needs.
Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions.
Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction.
Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers.
Qualifications:
Previous experience in a customer service or travel-related role is preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to work under pressure and handle customer issues efficiently.
Knowledge of travel booking systems and industry regulations is a plus.
$30k-47k yearly est. 60d+ ago
Sales Representative - Richmond VA
ITG Brands 4.6
Account representative job in Richmond, VA
**City** Richmond **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.
ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.
We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.
**What You Will Do**
- JOB SUMMARY
Make sales to retailers, primarily in the form of commitments from retailers to increase stock, place orders, stock new product lines, provide and expand shelf space, participate in incentive programs and pre-shipment programs, allow promotional placements, and assign prime placement to products and promotional materials. Identify opportunities to drive volume and market share in your assignment. Optimize coverage to meet and/or exceed objectives by continually challenging the status quo. Establish credibility and increase influence in assignment to support and maximize sales and promote company priorities and goals. Actively seek to gain insights through retail activities that can be communicated and reported to strengthen the team and Company Brands.
- WHAT YOU WILL DO
_(This list is not exhaustive and may be supplemented as necessary by the Company)_
Sales
Sell company products, programs, and promotions to retailers.
Develops selling plans that resonate with retailers and encompass conceptual selling themes across all company categories.
Demonstrates product and industry knowledge to effectively market and sell Company products.
Collaborates with division resources to identify sales opportunities that can be acted upon to drive sales performance.
Be accountable for delivering all assigned retail execution objectives and key company priorities within your respective assignment.
Retail Partnership
Develops and maintains strong retail partnerships across the assignment
Identify company opportunities within the assignment and provide input to Division Sales Manager on potential areas for improved sales.
Model ability to influence retailer to support company sales and key strategies and initiatives
Penetrate consumer and retailer insights to drive alignment between the Company and the consumer.
Retail Coverage
Measure resources to maximize time allocation on a store-by-store basis to maximize productivity and meet objectives.
Ensures alignment to retail cycle plan coverage objectives and overall coverage model parameters.
Optimize assignment coverage designs to maximize retail activity time in achieving strategic objectives.
Retail Store Development
Ensures placement and services of all merchandising fixtures/displays to present a competitive merchandising advantage across all Company categories
Ensures all requirements of our retail partnership agreements are being maintained by retail stores
Ensures and maintains all promotional programs and competitive pricing initiatives.
Retail Communication & Insights
Gains and maintains acceptance by retailers to use the "ITG Portal" as the primary method for reimbursement and tracking
Share best practice approaches with Division Sales Manager to improve sales and overall division business performance.
Solicit and report customer and competitive insights to identify critical sales opportunities and provide solutions to Division Sales Manager/HQ.
Performs other job-related duties as assigned
**Qualifications**
- REQUIRED MINIMUM QUALIFICATIONS:
Education and Experience:
+ High School Diploma/GED.
+ Must be 21 years of age or older.
+ Must possess a valid driver's license issued from state of residence.
Knowledge of:
+ Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams.
Skilled in:
+ Verbal and written communication
+ Attention to detail
+ Problem/situation analysis
+ Effective time and task management
+ Multitasking capabilities
+ Flexibility and adaptability
Ability to:
+ Make sales and obtain commitments.
+ Communicate to a broad and diverse audience.
+ Maintain effective working relationships.
+ Demonstrate critical thinking.
+ Work with diverse populations and varying education levels.
+ Receive and communicate information orally and in writing.
+ Prioritize assignments, workload, and manage time accordingly.
- PREFERRED QUALIFICATIONS:
Education and Experience:
+ Bachelor's degree in Business Administration or related field of study with 1+ years related sales experience.
**Work Environment and Physical Demand**
+ Employee must live within the boundary of the assignment or within a pre-approved mileage from the boundary or be willing to relocate at your own expense.
+ Requires moderate physical effort. Occasionally lifts or moves light objects (10-50 lbs.).
+ Able to bend, crouch, stretch, climb, or reach in retail environments.
+ Walks, sits, or stands for extended periods.
+ Travel required based on assignment needs.
+ Occasional exposure to noise, dust, or weather.
+ Operates in a retail and wholesale environment.
+ Requires prolonged machine operation including vehicle, computer, and keyboard equipment.
_This is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position_ .
**What We Offer**
- Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
- Dollar for dollar 401k match up to 6% and 5% annual company contribution
- 15 Company-paid holidays
- Generous paid time off
- Employee recognition and discount programs
- Education assistance
- Employee referral bonus program
**Applicant Information**
This describes the essential functions of the job at the time the was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.
**ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* .
**SHARE THIS JOB**
The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.
All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.
ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* (Talen%74Acquisition%40%69t%67b%72ands.%63om) .
We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see our Privacy Policy (****************************************** . If you are a job applicant from California, additional information can be found on our California Applicant Privacy Notice (******************************************************* . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .
$48k-87k yearly est. 40d ago
MEDICAL BILLING SPECIALIST-CPC
Va Ear Nose Throat Associates
Account representative job in Richmond, VA
Job DescriptionSUMMARY DESCRIPTION
The Medical Billing Specialist is responsible for entering surgery charges, after review of the operative report. The medical billing specialist may also be assigned other work in the dept as needed.
RESPONSIBILITIES
Reviews op reports to verify the codes that were authorized were documented.
Applies appropriate coding methodology to prevent a bundling denial, which includes using modifiers as needed.
If changes are found in the op report or on the change report from the surgery center, it is necessary to work with the surgery scheduler to have the pre-authorization requirements of the new codes verified/updated.
Works the missing ticket report for all scheduled surgeries.
May be asked to post remits, credit balance report as needed.
If there is a discrepancy found while reviewing the op report, it may be necessary to query the physician to clarify the procedure performed via text, email or EMR message.
Weekly email is completed to the physicians including ASC president and the Director of Revenue Cycle Management to inquire about incomplete or missing op reports.
Works all visit category 4 accounts on the AR within one week of assignment
All other duties as assigned.
QUALIFICATIONS
A high school diploma;
Certified Professional Coder, it is necessary to maintain CEU's;
Experience in a medical office setting, preferably at least 2 years and preferably with billing functions;
Excellent communication and customer service skills;
Basic knowledge of keyboard and accurate data entry skills;
Technical skills sufficient to be able to run reports and interpret data;
A team player who is able to facilitate people working together in a collegial and efficient manner;
Ability to communicate clearly in person and/or on the phone and establish/maintain cooperative relationships with patients, physicians and staff;
Ability to organize and prioritize tasks effectively;
Ability to read, understand and follow oral and written instructions.
ENVIRONMENTAL/WORKING CONDITIONS
Medical office setting.
Well-lit and well-ventilated adequate space.
Some exposure to communicable diseases and other conditions common to a clinical environment.
PHYSICAL/MENTAL DEMANDS
Requires sitting for extensive periods of time.
Must be able to view a computer screen for an extended period.
Light lifting required up to 15 lbs.
Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, and such other equipment, as necessary.
$30k-41k yearly est. 16d ago
Accounts Receivable Representative
Steamboat Group
Account representative job in Glen Allen, VA
Job Description
At SUI, we protect organizations who lend, support and invest in the community by providing insurance, escrow, compliance, and risk management solutions. We appreciate and understand the unique challenges of properly insuring and tracking insurance for community banks, auto finance companies and other local or regional lenders or investors.
Job Summary:
The Account Assistant is responsible for providing operational and/or administrative support on accounts. This may include posting funds received, generating quotes, reconciling daily GL reports, managing mail, verifying insurance status, issuing certificates of insurance, cancelling policies, and other customer service.
Key Responsibilities:
Reconciling the General Ledger reports for Collateral Protection Insurance (CPI) and Mortgage/Hazard insurance
Update monthly Surplus Lines totals by state
Research and reconcile past due premiums and outstanding refund checks, including contacting agents and/or lenders for status updates
Create and issue flood quotes and applicable sorting by lender
Organize and generate monthly renewal letters
Perform call companies to verify coverage or obtain additional information to determine status of lender placed coverage. Accurately and thoroughly update tracking notes
Consult with more experienced team members as needed to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
Coordinate customer service and support for billing, cancellations, insurance status, and refunds i.e. daily scanning, filing, copying documents, stuffing/folding monthly invoices and outgoing mail
Coordinate daily cancellation tickets and pull corresponding insurance documentation
Makes suggestions on improving work procedures
Maintains appropriate professional working relationships with retail agents, clients, carriers and vendors
Other related projects as assigned
Qualifications:
High school diploma or GED and three years of related experience; some college/university preferred.
Why Choose Us?
Competitive Compensation: Base salary commensurate with experience.
Paid Time Off: 17 PTO days annually, 9 company holidays, and 2 floating holidays.
Work-Life Balance: Enjoy a casual dress code and a flexible work environment.
Career Development: Access to professional growth opportunities and tuition assistance.
Retirement Savings: Company 401(k) match to support your financial future.
If you are a detail-oriented professional who thrives in a fast-paced environment, we encourage you to apply. Please send your cover letter and resume to our Human Resources department.
Equal Opportunity Employer - We encourage qualified veterans and minorities to apply.
#hc217017
$34k-53k yearly est. 7d ago
Account Representative - State Farm Agent Team Member
Hunter Wyant-State Farm Agent
Account representative job in Glen Allen, VA
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$34k-53k yearly est. 26d ago
Accounts Receivable Specialist
Fahrenheit Advisors 4.1
Account representative job in Richmond, VA
Fahrenheit Advisors has been retained by our Industrial Recycling client, Gillies Creek, to assist in the search and selection of an Accounts Receivable Specialist based in North Richmond, Virginia.
Purpose
To ensure timely and accurate collection of customer payments, maintain healthy cash flow, and minimize outstanding receivables through proactive communication, follow-up, and reporting.
Core Responsibilities
Accounts Receivable Management
Review and monitor the Aged Receivables Report weekly from Sage.
Contact all customers with balances over 90 days past due via phone and email unless directed otherwise by management.
Prioritize collection efforts based on invoice aging and balance size (see “Prioritization Process” below).
Record all customer interactions and payment commitments in the designated A/R tracker or within Sage.
Post and apply customer payments accurately to corresponding invoices.
Forward any credit memos, adjustments, or deposit confirmations to the accounting team for reconciliation.
Invoice Processing & Customer Accounts
Export/Import Mastec invoices weekly (Monday through Sunday range).
Receive EFT/ACH deposits, checks and credit card payments, ensuring proper documentation of deposit ticket IDs, dates, and amounts.
Set up new customer accounts only after approved credit applications.
Maintain up-to-date and accurate customer contact information in Sage and ScaleIt.
Reporting Requirements
Submit a Weekly A/R Report every Friday summarizing:
Total amount collected - outstanding balances by aging category - Notes on high-risk or unresponsive accounts - Escalations or customer disputes
Maintain clear, updated records of all contact attempts, commitments, and follow-ups.
The Customer Contact Follow-Up Spreadsheet may also be submitted weekly or upon request as part of her reporting documentation.
Collaboration & Accountability
Work collaboratively with the sales and operations teams to ensure clear communication with customers.
Maintain professionalism in all communications and act as the primary point of contact for payment-related matters.
Proactively identify any recurring collection issues or discrepancies and present potential solutions to management.
Performance Indicators
Reduction in overall 90+ day receivables balance
Timeliness of customer follow-up and adherence to 2-day policy
Accuracy of posting and reconciliation
Completeness of weekly reporting and maintenance of follow-up spreadsheet
$48k-64k yearly est. 5d ago
Account Representative - State Farm Agent Team Member
Nathan Castello-State Farm Agent
Account representative job in Louisa, VA
Job DescriptionBenefits:
Licensing Reimbursement
401(k)
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
ROLE DESCRIPTION: As AccountRepresentative - State Farm Agent Team Member for Nathan Castello - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist clients with policy applications and renewals.
Handle client inquiries and provide timely responses.
Maintain accurate records of client interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
$34k-53k yearly est. 31d ago
AR Billing Specialist
Paraccess
Account representative job in Richmond, VA
The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.
The Position: PAR seeking three dynamic and enthusiastic full-time AR Billing Specialists for the Boulders location, to perform all aspects of the revenue cycle, and other tasks related to medical billing claims for the practice.
Job Responsibilities
Revenue Cycle Process.
Apply Private Payer Policies.
Apply Government Payer Policies.
Follow up on Claim Statuses.
Resolve Claim Denials.
Submit Appeals.
Daily Analysis and Resolution of outstanding insurance accounts receivable.
Post Payments and Adjustments
Manage Collections
Knowledge of CPT, ICD-10-CM, and HCPCS Level II Coding Guidelines
Complete daily tasks: responding to insurance representatives.
Charge entry.
Assist Billing Director with daily workload as time permits.
Perform other duties as assigned by provider, supervisor, or member of Administration - for example, cross trained to improve the revenue cycle.
Qualifications
High School Diploma or equivalent. One year of medical billing experience in a medical practice or one year of customer service experience is preferred.
Benefits
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending accounts
Employee referral program
Health insurance
Employer Paid Life insurance and LTD.
Paid time off
Vision insurance
Physical / Mental Demands
Sitting for long periods of time as well as occasional standing and walking.
Manual dexterity for using a computer keyboard and office machines.
Ability to view computer screens for long periods.
Pulmonary Associates of Richmond is an Equal Opportunity Employer.
$36k-49k yearly est. Auto-Apply 7d ago
Sales Representative - Countertops and Sinks
Triton Stone 4.2
Account representative job in Glen Allen, VA
Job Description
Sales Representative - Countertops and Sinks
Triton Stone is a family owned, women run company based in New Orleans, Louisiana. We now have 31 locations across 17 states, consisting of Slab and Tile Galleries, Fabricator Supply Centers, and Regional Distribution Centers. Triton Stone is the largest importer of Natural Stone in the SE U.S. We have an enthusiastic Team of over 400 rockstars ready to provide an exceptional experience for those building or remodeling with our curated selection of slabs, tools, sinks, and tile. We are committed to providing the highest level of customer service, the best quality products, and the most competitive price in the market.
Job Duties & Responsibilities:
Grow Slab, Sink, and Tile Sales with Assigned Accounts
Call on, Service, Grow, and Manage Relationships in all Assigned Fabricator Accounts
Develop and Grow Underperforming or New Fabricator Accounts
Identify Targets and Gain New Specifications through Growth Channels in Builder, Dealer, and K&B
Develop and/or Provide Customers with Specific Product Programs for Slabs (Natural Stone, Quartz), Sinks (Kohler, Blanco, Crescent, etc.), and Tile (Crescent).
Manage Customer Sample Programs - Replace and Update Samples and Displays as needed.
Respond to Customer Needs, Requests, or Complaints with an Extreme Sense of Urgency
Manage Orders and Follow Up on Potential Opportunities (i.e. Holds)
Communicate Opportunities with Inside Sales (i.e. Referrals / Walk-ins) and Tool Sales Teams
Send a Minimum of two (2) Mailchimp Campaigns Weekly
Maintain a Call Log with Notes for Follow-Up, as well as a Lost Sales Log
Perform Quarterly Business Review Meetings (in-person) with Top Accounts
Maintain a Professional Attitude and Appearance (i.e. Dress Code)
Be Solution-Based - Find a way to “YES”
WIN! - STAY ASSERTIVE AND BEAT YOUR COMPETITION EVERY DAY…
Requirements & Qualifications:
Minimum of 2 Years in Outside Sales
Must be an Independent Self-Starter who will Take Initiative and Maintain Professionalism and Flexibility in a Fast-Paced Work Environment.
Expertly Skilled in Verbal and Written Communication
Excellent Interpersonal, Customer Service, and Negotiation Skills
Ability to Retain Information and Develop a Firm Understanding of Triton Stone's Products and Offerings
Must be Competitive and Develop Awareness of Competition while Finding Solutions to Win
Must be Proficient in Microsoft Office Suite
High School or GED Required - Bachelor's Degree or Higher Education is Preferred
Valid Driver's License
Suitable Vehicle for Transferring Customer Samples, etc.
Position Information:
Job Status: Full Time
Benefits: Comprehensive Benefit Package including Medical, Dental, Vision, LTD, Life Insurance, Paid Vacation, Holiday Pay, Salary, Commissions, Vehicle Allowance, and Fuel Card
Salary: $45,000 to $50,000 per year plus commission
Physical Requirements
Ability to Sit and Stand for Long Periods of Time
Ability to Type Efficiently
Ability to Lift up to 25 Lbs.
Ability to Bend, Twist, and Lift Both Arms Overhead
Ability to Drive a Vehicle without Restrictions
Ability to Speak on the Phone for Long Periods of Time Wearing a Headset on One or Both Ears
Ability to Write Text Messages or Send Emails on Mobile Device
What sets Triton Stone Group apart?
Triton Stone has been trusted for over 20 Years to provide the highest level of quality, style, service, and value to our customers. Our dedication to growth and expansion has resulted in continually adding new product lines and gaining industry partnerships. We uniquely service the stone industry by being a full-Service provider of Stone and Quartz Slabs, Tile, Tools, Sinks, and Plumbing. This commitment to fulfilling all our customers' needs while providing industry-best service has made Triton Stone one of the nation's leaders in the stone industry.
At Triton Stone, our Team is our #1 Priority! Take steps toward building a meaningful career with a growing company. Apply today to join the Triton Family.
Triton Stone Group is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veteran status, or other protected category.
EEO/AA-M/F/V/D
$45k-50k yearly 15d ago
Account Representative - State Farm Agent Team Member
Steve Sparkman-State Farm Agent
Account representative job in Williamsburg, VA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview
State Farm Insurance Agent located in Williamsburg, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Steve Sparkman - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Ability to work in a team environment
Ability to effectively relate to a customer
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$34k-53k yearly est. 29d ago
Account Representative - State Farm Agent Team Member
Mike Kuebler-State Farm Agent
Account representative job in Williamsburg, VA
Job DescriptionBenefits:
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k) matching
ROLE DESCRIPTION:
As AccountRepresentative - State Farm Agent Team Member for Mike Kuebler - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
$34k-53k yearly est. 7d ago
Accounts Receivable Specialist
Markel 4.8
Account representative job in Richmond, VA
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Accounts Receivable Specialist is responsible for managing a portfolio of customer accounts, including account maintenance and reconciliation activities. The role includes responsibility for follow-up with agents, business partners and direct insureds on questions involving specific billings and payments to facilitate accurate cashflow. Performance must be maintained as prescribed in Performance Goals outlined by Accounts Receivable team Supervisor or Manager within the Specialty Division of Markel.
Balance customer accounts while communicating effectively with internal and external business partners
Perform reconciliation of unapplied cash to open receivables, offsetting transactions, and initiating disbursements where applicable
Reviews agent, broker, and customer payment discrepancies to determine origin
Initiates appropriate action based on analysis working with Underwriting and agents, brokers, and customers to approve payment terms and resolve disputes
Effectively and efficiently handle customer service inquiries via multiple channels
Understanding and expertise to execute on assigned Performance Goals via following prescribed training guidelines
Achieve prescribed productivity standards
Achieve prescribed accuracy standards
Contribute to team meeting service level standards set forth by department leadership
Maintain a professional working relationship with colleagues at Markel
#LI-Hybrid
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Who we are:
Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better
We enjoy the everyday | We think further
What's in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now' to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to ***********************.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the ***********************.
No agencies please.
$40k-48k yearly est. Auto-Apply 40d ago
Accounts Receivable Specialist, Customer Service Operations
Cardinal Health 4.4
Account representative job in Richmond, VA
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $32 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-32 hourly 29d ago
Loan Sales Representative - Colonial Heights, VA
1St. Franklin Financial 4.4
Account representative job in Colonial Heights, VA
Join the 1
st
Franklin team as a Loan Sales Representative.
Who We Are:
1
st
Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees.
Benefits include:
Competitive pay
Bonus potential
Medical, dental, vision
401(k) and 401(k) matching
Paid time off
Paid holidays
Paid volunteer time
Salary: Starting at $17.00 per hour
This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Loan Sales Representative is knowledgeable of features of products and services to drive that exceptional customer experience. The LSR interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.
Principal Accountabilities and Key Activities
Recommends product and services to support individual, branch sales goals, and customer expectations
Markets branch products and services to customers and potential customers
Conducts assigned collection calls of customer accounts to arrange payment
Seeks opportunities to originate new loans with new and existing customers
Develop knowledge of credit underwriting methods and sales tools
Ensures customer information is correct and documents interactions
Consistently meets or exceeds branch and individual goals
Conducts dialogues with customers to identify and respond to needs in a timely and efficient manner
Builds internal and external relationships
Ensures customer confidentiality and privileged information is maintained
Adheres to all 1FFC policies and procedures dialogues
Complies with all State and Federal regulations
Participates in personal development
Exhibits knowledge of all 1FFC products
Seeks additional opportunities and responsibilities
Education, Qualifications and Experience
High School Diploma or equivalent
Serving our customers by working onsite at the branch office is an essential function of this job (working from home is not permitted under any circumstances)
Ability to meet current Licensing requirements of various States and Federal regulators
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written)
Proficient with MS Office Suite products
#IND002
Desirable:
Possess a valid driver's license and the ability to operate an automobile
$17 hourly 14h ago
Accounts Receivable
Meridian Waste Solutions, Inc. 4.0
Account representative job in Petersburg, VA
Summary: The Accounts Receivable Coordinator manages incoming payments, properly tracking and entering them into a database to maintain accurate records. Essential Duties and Responsibilities Maintaining bookkeeping databases and spreadsheets, updating information as needed Communicating with clients and customers to request and arrange payments Recording and tracking payments in databases Creating reports and balance sheets that document overall profits and losses Updating client accounts based on payment or contact information Respond to internal and external inquiries related to Accounts Receivables. Follow and comply with all safety policies. Additional duties as assigned.
QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/ and or Experience:
* 3-5 years of related experience.
* Highly proficient in all Microsoft Office programs.
* Excellent communication (written and oral) and personal interaction skills required.
* Very strong organizational skills required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Lifting (25-50 pounds), Office environment
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Office Environment
$38k-49k yearly est. 44d ago
MEDICAL BILLING SPECIALIST-CPC
Va Ear Nose Throat Associates
Account representative job in Richmond, VA
SUMMARY DESCRIPTION
The Medical Billing Specialist is responsible for entering surgery charges, after review of the operative report. The medical billing specialist may also be assigned other work in the dept as needed.
RESPONSIBILITIES
Reviews op reports to verify the codes that were authorized were documented.
Applies appropriate coding methodology to prevent a bundling denial, which includes using modifiers as needed.
If changes are found in the op report or on the change report from the surgery center, it is necessary to work with the surgery scheduler to have the pre-authorization requirements of the new codes verified/updated.
Works the missing ticket report for all scheduled surgeries.
May be asked to post remits, credit balance report as needed.
If there is a discrepancy found while reviewing the op report, it may be necessary to query the physician to clarify the procedure performed via text, email or EMR message.
Weekly email is completed to the physicians including ASC president and the Director of Revenue Cycle Management to inquire about incomplete or missing op reports.
Works all visit category 4 accounts on the AR within one week of assignment
All other duties as assigned.
QUALIFICATIONS
A high school diploma;
Certified Professional Coder, it is necessary to maintain CEU's;
Experience in a medical office setting, preferably at least 2 years and preferably with billing functions;
Excellent communication and customer service skills;
Basic knowledge of keyboard and accurate data entry skills;
Technical skills sufficient to be able to run reports and interpret data;
A team player who is able to facilitate people working together in a collegial and efficient manner;
Ability to communicate clearly in person and/or on the phone and establish/maintain cooperative relationships with patients, physicians and staff;
Ability to organize and prioritize tasks effectively;
Ability to read, understand and follow oral and written instructions.
ENVIRONMENTAL/WORKING CONDITIONS
Medical office setting.
Well-lit and well-ventilated adequate space.
Some exposure to communicable diseases and other conditions common to a clinical environment.
PHYSICAL/MENTAL DEMANDS
Requires sitting for extensive periods of time.
Must be able to view a computer screen for an extended period.
Light lifting required up to 15 lbs.
Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, and such other equipment, as necessary.
How much does an account representative earn in Richmond, VA?
The average account representative in Richmond, VA earns between $28,000 and $64,000 annually. This compares to the national average account representative range of $26,000 to $51,000.
Average account representative salary in Richmond, VA
$42,000
What are the biggest employers of Account Representatives in Richmond, VA?
The biggest employers of Account Representatives in Richmond, VA are: