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Account representative jobs in Tennessee - 1,983 jobs

  • Customer Service Representative - Johnson City, TN

    Advanced Call Center Technologies 4.1company rating

    Account representative job in Bristol, TN

    Call Center Representative - Agent Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of our company-helping customers solve problems, navigating their questions, and making a meaningful impact on their day. We provide paid, hands-on training in computer skills, negotiation, communication, and business processes to ensure your success from day one. At ACT, you're not just starting a job-you're joining a company with a strong culture, real growth opportunities, and the unique chance to become an employee-owner. More than 90% of our leadership team began their careers as Customer Experience Representatives, and you can grow right along with us. Why You'll Love Working at ACT Clear paths for advancement Flexible scheduling options Generous bonus opportunities Supportive supervisors and a positive, team-focused environment Employee Ownership Program - a company-paid, long-term benefit Comprehensive healthcare benefits (medical, dental, vision) for you and your family after 90 days Paid time off and paid holidays after 90 days Access to DayForce Wallet after training, allowing you to access earned wages through an easy-to-use app and prepaid card Benefits Medical, dental, and vision insurance Paid time off Employee ownership program On-site work environment Position Overview As a Customer Experience Representative, you'll deliver best-in-class service to consumers calling in for assistance. You'll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile services, and mortgage servicing. This role is ideal for strong communicators and problem-solvers who are motivated to meet personal and team goals. Key Responsibilities Provide prompt, professional support to customers Listen actively, maintain confidentiality, and respond with courtesy Communicate clearly and effectively, even in challenging situations Document customer interactions while managing live conversations Maintain accuracy and high-quality standards in all work Meet productivity goals and manage time efficiently Demonstrate reliability with consistent attendance Follow management direction and take accountability for tasks Perform additional duties as assigned Minimum Qualifications Ability to pass a criminal background check Basic computer and data entry skills Previous call center or customer service experience preferred High school diploma or GED required ~CB ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
    $24k-29k yearly est. 1d ago
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  • Customer Account Facilitation Specialist

    Wesley Group 3.7company rating

    Account representative job in Franklin, TN

    Title: Customer Account Facilitation Specialist Department: Relationship Management Team Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference. We're looking for a Customer Account Facilitation Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision Insurance. Secure Your Future: 401K with a generous company match. Time to Recharge: Generous PTO - start accruing from day one! Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule. Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs. Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces. Growth & Coaching: Learn from industry professionals committed to your success. Diverse & Inclusive: We embrace what makes each team member unique! Your Role: Serve as the main point of contact for clients, facilitating clear communication and setting expectations Negotiate effectively with clients and other contacts to achieve optimal outcomes Handle challenging client situations with strong de-escalation skills Ensure timely submission of clients for release with accurate documentation Deliver exit packages promptly and with attention to detail Manage a live call queue and team email inbox with responsiveness and professionalism Maintain thorough, accurate client records in Salesforce Manage both existing and new client files collaboratively within the team Respond to emails, calls, and client feedback within 24 hours Maintain consistent professional communication via phone, email, and mail Key Skills and Proficiencies: Proven negotiation and conflict resolution skills Strong de-escalation and problem-solving abilities Results driven and outcome focused Excellent written and verbal communication skills Exceptional interpersonal skills and professionalism Ability to work independently and within a team Strong time management and multi-tasking abilities Flexibility and adaptability in a fast-paced environment High attention to detail and accuracy Ability to prioritize tasks and delegate when appropriate Proficiency with Salesforce, Excel, Google Sheets, and Google Workspace Prior customer service experience is required minimum of 2 yrs Ready to Make a Difference? This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth. Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team! Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply. Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Compensation details: 50000 Yearly Salary PI199edb4d7ad4-37***********8
    $30k-38k yearly est. 2d ago
  • Billing Specialist (Collector)

    Acadia Healthcare Inc. 4.0company rating

    Account representative job in Burns, TN

    Mirror Lake is hiring for a Billing Specialist! Responsible for obtaining accurate and detailed information concerning insurance and self-pay reimbursement on all patient accounts. At Mirror Lake Recovery Center, we value the input of each person that we treat, and we believe that each person who chooses to heal with us has an inherent potential for change and personal growth. ESSENTIAL FUNCTIONS: Request and process all bills to third party payors and patients, maximizing re-imbursement of services provided to achieve established hospital goals. Responsible for accurate and timely data entry of charges, payments, adjustments and other transactions to patient accounts as required to include both insurance and patient billing for charges incurred. Responsible for timely follow-up to insurance companies on billing submitted in order to allow for an effective and efficient cash flow of hospital receivables. Record both A/R and miscellaneous cash. Prepare bank deposits and post cash and adjustments to patient records as required. Balance A/R and maintain supporting reports as per department policy. Retrieve and perform electronic billing to insurance companies in a timely manner. Make follow up calls to insurance companies and guarantors as required. Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: High school diploma or equivalent required. Additional college course work preferred. Three years of business office experience, preferably in a hospital or medical office. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. #LI-MLRC MIRLK
    $26k-33k yearly est. 4d ago
  • Customer Service Representative

    Vaco By Highspring

    Account representative job in Lebanon, TN

    Customer Service Representative - Trucking Pay: $19-21/hour (Contract) Schedule: Tuesday-Saturday, 3:00 AM - 11:00 AM/12:00 PM Support daily trucking operations by maintaining accurate load and dispatch information, communicating with drivers and customers, and ensuring timely scheduling and paperwork. Key Responsibilities: Enter and update orders in the dispatch system (ERD, LFD, rail cut-off, appointments) Communicate with customers and drivers via phone/email Schedule and confirm pickups and deliveries Track containers, chassis, and yard inventory; prepare reports for Fleet Managers Ensure all driver/load paperwork is complete and scanned Support Fleet Managers and relay capacity needs Qualifications & Environment: Comfortable in a fast-paced trucking environment with direct communication Outgoing, detail-oriented, and able to multitask Background check and drug screen required
    $19-21 hourly 3d ago
  • Insurance Specialist

    Bankers Life 4.5company rating

    Account representative job in Nashville, TN

    Bankers Life , one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Professionals. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle and an opportunity to advance your career within a leadership role. As an Insurance Professional, you will: Build a client base by growing relationships with your network and providing guidance Gain expertise through sponsored coursework and proprietary agent development training Guide clients through important financial decisions using the latest software and our expansive product portfolio Own your career by utilizing company sponsored leadership development programs to increase your potential for advancement to our mid or upper-level management roles Build manage, and lead teams of Insurance Professionals What makes a great Insurance Professional? Strong relationship building and communication skills Self-motivation to network and prospect for new clients, while demonstrating strong time management skills A competitive and entrepreneurial spirit to achieve success both for yourself and others The ability to present complicated concepts effectively What we offer: Highly competitive commission structure designed to grow with you Passive income opportunities and bonus programs Fully paid study programs for insurance licensing, SIE, Series 6, Series 63, CFP Award-winning training - Bankers Life has been named as a Training Apex Award Winner for the twelfth consecutive year Flexible in-office schedules once you complete your agent training Progressive advancement opportunities Retirement savings program and more Bankers Life , a subsidiary of CNO Financial, is a Fortune 500 company with a strong commitment to diversity and inclusion. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes! Please visit our career site to learn more about our mission: ********************************
    $31k-41k yearly est. 1d ago
  • Customer Service Representative

    Albea Beauty Holdings Sa

    Account representative job in Shelbyville, TN

    About Albea & the Product line that is recruiting Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albéa Querétaro is specialized in Laminate Tubes for Oral Care, Hair Care, Cosmetics & Phamaceutical Markets. Scope Sales: Manage of 14 mio demand / Month Customers: 8 Reports to Supply Cahin Manager Main activities Manage customer service efforts to insure appropriate levels of customer responsiveness. Manage and ensure accuracy of data in SAP to show customer requirements & promises on SAP, including new project development. Participate in/identify continuous improvement projects to further our Lean to Win execution. Oversee liability negotiation processes to achieve inventory control goals. Convert corporate initiatives into language & priorities for local supply chain execution. Assure proactive actions in case of crisis. Manage & cross-train customer service team to empower their action within business. Accountability including KPIs Guarantee customer gets their product as promised in quantity and time as promised & continuously pursue to get customer what he requested. Guarantee liability negotiation is follow up in weekly basis. Manage customer service efforts to insure appropriate levels of customer responsiveness. Guarantee problems are escalated on time Guarantee sales vs forecast accuracy Guarantee X projects for continuous improvements. Profile (Experience & qualifications) * Bachelor degree (Industrial Engineering, Supply Chain Management, Accounting, Business Admin, a plus). * SAP mandatory Knowledge/Technical Skills required * Strong ERP and data analytics background (data mining). Work with partners to work with the ERP systems interactively. * Proficient in the use of MS/Office products Leadership skills Engage & Act - Manages priorities, Acts at the right time and decisively. Win as One Team -Breaks silos. Actively supports and contributes to the success of other departments. Achieve Goals - Honors commitments. Finishes what s/he has started. Ensures customer satisfaction.
    $26k-34k yearly est. 1d ago
  • Major Accounts Sales Representative

    ADP 4.7company rating

    Account representative job in Nashville, TN

    ADP is hiring a Sales Representative, Major Accounts. Are you ready to control your financial future with unlimited upside earnings potential? Do you want a lasting career with a company that offers autonomy to run a book of business, flexibility to make your own schedule, and gives you work-life balance? Are you looking for continuous learning and the opportunity to invest in yourself? If so, then this may be just the opportunity you've been searching for. Read on and decide for yourself. In this role, you will sell human resources technology within a designated geographic territory to cultivate new business opportunities and drive strategic discussions around Human Capital Management (HCM) initiatives for companies with 50 -- 150 employees. You will manage complete sales cycles, sell ADP's suite of solutions (40+ products and services) to executives, and accurately forecast your sales pipeline. ADP is here to support you and your goals with continuous sales training and the latest technology to set you up for success as you manage your book of business. You'll spend most of your time doing what you do best -- selling in the field. But that's not all. You'll also document and manage multiple sales cycles, sticking with the process through implementation until your new business is up and running on the solutions you sell. As you see more and more deals cross the finish line, you'll reap the rewards with industry-leading compensation, benefits, luxurious incentive trips, and awards. As you strive to grow your career, leaders will back your desire to pursue advancement and provide continual sales training. Ready to #MakeYourMark? Apply now! To learn more about Sales at ADP, watch here: ******************************* What you'll do: Responsibilities Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals. Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business. Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here. Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards. TO SUCCEED IN THIS ROLE: Required Qualifications Proven Winner. You have an impressive track record of closing sales, winning clients, and managing a territory. Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone. Confidently Fearless. You embrace opportunities, take risks, and challenge the status quo. Entrepreneurial Spirit. You're a natural leader, resourceful, thrive under pressure, and bounce back quickly. Trusted Advisor. You build relationships, live integrity, and deliver on promises...every time. A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: Two+ years of quota-carrying, outside business-to-business sales experience Three+ years of relevant experience in HCM, technology, business equipment, uniform, or software sales. Military experience -- skills including teamwork, resilience, negotiation, trust-building, and a "never lose" mentality will help you build team and client relationships, identify solutions, and achieve success. Bonus points for these: Preferred Qualifications * Ability to successfully build a network and effectively use social media for sales YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! #LI-AF5 #LI-Hybrid A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
    $26k-38k yearly est. 2d ago
  • Patient Account Services Billing Rep, FT, Days

    Prisma Health 4.6company rating

    Account representative job in Maryville, TN

    Inspire health. Serve with compassion. Be the difference. Provides accurate and timely submission of claims for Prisma Health to various payer sources based on timely filing guidelines. Ensures specialty accounts are followed up on in a timely manner with increased focus on aged and high dollar accounts. Follows up and pursues identified payer variances after comparing expected to actual reimbursement received. Responsible for working with other departments when issues arise such as missing payments, payer delays, and technical denials. Ensures payment amount(s) from insurance carriers are correct and posted to accounts. Reviews accounts after payment posting to determine if balance needs moved to secondary payer or patient liability. Knowledge of payers and provides support to other team members as needed. Demonstrates exceptional relationships with external payers and internal departments in accordance with Prisma Health Standards of Behavior and Compliance. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Works and processes the billing functions, including resolving the discharged not final billed/stop bill errors that prevented the account from billing, the resolution of claim edits in order to submit to claims clearinghouse for electronic submission. Processes the daily paper claims submissions for primary and secondary claims. Follows up on specialty accounts receivable (AR) accounts assigned to determine if the claim has been accepted and processed for payment or denied. Reviews claim rejections and re-bills accounts when appropriate. Effectively and timely identifies the root cause of non-payment denials and works with the insurance company, the patient and Prisma Health departments to find resolution to claim denials, making all necessary claim and account corrections to ensure the full reimbursement of services rendered. Escalates accounts both at the payer and/or internally when appropriate, as well as involving the patient appropriately in accordance with the Prisma Health escalation guidelines in order to keep AR aging at acceptable levels for payer issues. Identifies system issues through trending and repetitive actions that require workflow review or changes to resolve compliant billing. Utilizes proper tools to communicate with Prisma Health department teams on specific errors for corrections related to their area of responsibility. Contacts insurance payers, patients or guarantors at established intervals to follow-up on status of delinquent accounts, determines the reason of delay and expedites payment. Meets daily performance productivity and quality goals.Identifies areas for improvements. Monitors quality levels, finds root cause of quality problems and owns/acts on quality problems. Contributes to department goals. Effectively utilizes time and resources, assisting co-workers as time allows. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma/highest degree earned Experience - Three (3) years in hospital claims and billing follow-up In Lieu Of Bachelor's degree and 2 years of hospital billing, follow-up/denials. Required Certifications, Registrations, Licenses CRCA preferred CRCR preferred Knowledge, Skills and Abilities Understanding of the hospital and physician claim forms Knowledge of payer guidelines. Maintains professional growth and development through seminars, workshops, in-service meetings, current literature and professional affiliations to keep abreast of latest trends in field of expertise. Understands, promotes and adheres to all matters of compliance with laws and regulations. Understands the Standards of Behaviors. Communication skills preferred Attention to details preferred. Work Shift Day (United States of America) Location Blount Memorial Hospital Facility 7001 Corporate Department 70019012 Patient Account Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
    $21k-27k yearly est. 4d ago
  • Entry-Level Sales Representative

    Three Stone

    Account representative job in Franklin, TN

    Job Title: Canvasser / field marketing rep Job Description: Why You'll Love This Job Are you competitive, outgoing, and ready to make serious money while helping homeowners protect and improve their property? Our company is an industry leader in roofing, with a reputation for delivering the highest quality work and unbeatable customer service. We're expanding fast, and we need driven go-getters to join our canvassing team. If you've got hustle, people skills, and a positive attitude, we'll train you to crush it in this role. What You'll Do Knock doors in targeted neighborhoods to introduce homeowners to our roofing services. Educate property owners on roof damage, insurance claims, and upgrades. Schedule free roof inspections for our sales team. Represent our company with professionalism, confidence, and energy. Work as part of a winning, supportive team with weekly goals and prizes. What We Offer unlimited commission and earning potential TRAINING- We'll make you a roofing expert Career growth opportunities into sales, management, and beyond. Fun, high-energy work environment with team contests & incentives. Support from one of the strongest brands in the roofing industry. What We're Looking For Self-motivated, energetic, and coachable. Strong communication skills - comfortable talking to strangers. Ability to work afternoons & early evenings (prime homeowner contact hours). Must have reliable transportation and a valid driver's license. Sales or customer service experience a plus, but not required. Ready to earn what you're worth and work with a team that's going places? Apply today and join a winning crew that's transforming neighborhoods and changing lives - one roof at a time.
    $36k-67k yearly est. 4d ago
  • Bilingual Spanish/English Phone Support Representative - Onsite

    Genesco 4.2company rating

    Account representative job in Nashville, TN

    We are seeking a dedicated and customer-focused individual to join our team as a Bilingual Phone Support Representative at Journeys. In this role, you will handle inbound customer calls, assisting with order placements, tracking, updates, cancellations, and providing comprehensive information about our products and website. Your commitment to delivering exceptional service will play a crucial role in enhancing our customers' experiences. Key Responsibilities: Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up-to-date. Data Management: Utilize various computer software and applications to navigate customer accounts, document case notes, process orders, and handle payment information efficiently. Brand Representation: Serve as an ambassador for the Journeys brand, personalizing each interaction to foster customer loyalty and retention. Performance Standards: Consistently meet attendance requirements and key performance indicators (KPIs) to maintain high service quality. Information Security: Uphold the safety, security, and privacy of all customer information in compliance with company policies. Additional Support: Perform other tasks as needed to support business operations. Qualifications: High school diploma or GED. 1-2 years of customer service or retail experience preferred. Strong verbal, written, and interpersonal communication skills. Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. Proficiency in learning and using new software applications. Excellent problem-solving and conflict resolution skills. Strong attention to detail and ability to multitask effectively. Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. Fluent in English and Spanish with strong typing skills (must meet minimum words-per-minute requirement). Benefits: Employee Discount: Enjoy a 40% discount on Journeys merchandise, in store and online. Weekly Pay: Receive weekly compensation for your work. Comprehensive Paid Training: Receive in-depth training over two seeks to equip you with the tools and knowledge needed for success in this role. Career Growth: Unlock opportunities to advance your career within Journeys, with pathways to grow in customer service, leadership, and beyond. Health and Wellness: Access medical, dental, and vision insurance options, along with mental health support through an Employee Assistance Program. Retirement Savings: Participate in Genesco's 401(k) plan with company matching contributions. Education Support: Benefit from tuition assistance, student loan contributions, and discounts on educational programs. Financial Protection: Take advantage of life insurance, critical illness, and hospital indemnity plans. If you are passionate about delivering outstanding customer service and eager to represent the Journeys brand, we encourage you to apply for this position. Apply
    $27k-31k yearly est. 5d ago
  • Life Insurance Specialist - (Cool Springs) Brentwood, TN

    The Auto Club Group 4.2company rating

    Account representative job in Brentwood, TN

    $2,500 Sign-On Bonus Payment Terms: $1000 paid after 30 days of employment, $1500 paid after 90 days of employment. Join America's most trusted brand with over 100 years of service HOW WE REWARD OUR EMPLOYEES UNLIMITED Income Potential *Average Earnings $75,000 - $100,000 (base plus commissions) Pay Structure * UNLIMITED LEADS, at no cost * Elevated tiered commissions for the first 12 months * Annual Base Pay $25,000 (non-exempt, eligible for overtime) ACG offers excellent and comprehensive benefits packages: * Medical, dental and vision benefits * 401k Match * Paid parental leave and adoption assistance * Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays * Paid volunteer day annually * Tuition assistance program, professional certification reimbursement program and other professional development opportunities * AAA Membership * Discounts, perks, and rewards and much more Why Choose AAA The Auto Club Group (ACG) * Lead generation of 14+ million members * Access to unlimited walk-in traffic and referrals * Online lead generation * Annual Sales Incentive Trip A DAY IN THE LIFE of a Field Life Agent The Auto Club Group is seeking a Field Life Agent who will customarily and regularly be engaged in outside sales activities away from their assigned AAA branch. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members. * Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location. * Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals. * Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.) * Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products. * Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices. * Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities. * Assist Underwriting and Brokerage Departments in satisfying requirements. * Respond to customer inquiries and problems and ensure sound sales practices are used. * Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products. What it's like to work for The Auto Club Group: * Serve our members by making their satisfaction our highest priority * Do what's right by sustaining an open, honest and ethical work environment * Lead in everything we do by offering best-in-class products, benefits and services * ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable WE ARE LOOKING FOR CANDIDATES WHO * Possession of valid State Life Sales licenses * Ability to take and pass LUTC or CLU coursework * Maintain Life and Health licenses required to sell products * Possession of a valid State driver's license * Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products Education * High School diploma or equivalent Work Experience * Minimum of 2 years' experience with a proven record of successfully soliciting and selling life insurance products * Experience selling intangible products Successful candidates will possess: * Strong working knowledge of Life Insurance and Annuity products and services * Ability to listen to and analyze customer needs and make recommendations to customers that best fit customers' needs and to promote a positive Member experience. * Effectively communicate complex information with prospective clients in a clear manner * Ability to prepare proposals and conduct closing interviews to sell Life and Annuity products. * Assessing and reflecting customer insurance requirements consistent with company standards when writing policies * Ability to perform mathematical calculations to determine premiums and values of Life insurance and financial products * Ability to build and maintain strong relationships with customers * Prospecting and developing new sales opportunities and meeting production requirements * Ability to work collaboratively with all team members to attain business goals. * Strong communication skills with others in the Branch to keep partners and branch management informed on sales and the disposition of any partner generated leads * Understands and can articulate to customers the tax and legal impacts the products have on Members * Strong organization, planning, time management and administrative skills * Representing Auto Club Life in a professional and positive manner * Safely operating a motor vehicle to travel to various locations to attend meetings or community events * Proficient writing skills to compose routine correspondence * Working independently with minimal supervision * Good PC skills including working knowledge of word processing, spreadsheet, presentation, and email. Work Environment * Works in a temperature-controlled office environment. * Limited travel required for community events, with exposure to road hazards and temperature extremes Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $26k-31k yearly est. 1d ago
  • Billing Specialist

    Sgs Consulting 4.1company rating

    Account representative job in Jackson, TN

    The Accounts Receivable , Collection rep will be calling on final billed claims by contacting government agencies, third party payors, and patients/guarantors via phone, e-mail, or online. Continues collection activity until account is resolved. Qualifications • Verifiable High School diploma or GED is required. Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-40k yearly est. 2d ago
  • Account Servicing Representative

    Clearbalance Healthcare 3.9company rating

    Account representative job in Knoxville, TN

    Account Servicing Representatives (ASR) are responsible for processing client funding requests in an accurate and timely manner. They are responsible for following company guidelines to resolve account exceptions within a reasonable timeframe to ensure optimal outcomes for clients and customers. ASRs are a part of the Loan Servicing Team and work closely with the Customer Success team to ensure customer requests are maintained efficiently to meet the needs and expectations of their assigned customers. RESPONSIBILITIES Ensuring that funding summaries and total sheets are accurate and sent timely to our banking partners and clients. Resolving account exceptions, managing a clean ClearPath Inbox and keeping provider action accounts to a minimum to facilitate prompt funding of accounts. Analyzing customers' exceptions and workmaps to determine ways internally or externally to minimize these activities. Assist in the analysis of customers' performance to identify opportunities for increased loan volume. Report all variances and potential issues to management. Works closely with internal resources to ensure customer and banking partner satisfaction as well as successful problem resolution. Maintains a strong working knowledge of their customers' patient accounting systems and organizational structure. Protect company data at all times. Educate yourself on security measures to protect company property (e.g. shoulder surfing, phishing attacks, etc), be aware if all potential threats and surroundings, never write down information from your computer's monitor, and do not share any company information unless you have confirmed that person's identity. Maintains knowledge of the Bank Secrecy Act (BSA) and the ClearBalance policies that support compliance with BSA. Performs all duties in a manner that fully supports compliance with all laws and ClearBalance policies. Other duties as assigned. EDUCATIONAL AND PROFESSIONAL REQUIREMENTS High School Diploma 2 years of experience in a banking, accounting, or similar business role PERFORMANCE MEASURES Maintain a high level of accuracy in correspondence and reporting to banking partners and clients. Achieve customer objectives defined by company management in the exception process. Maintains high customer satisfaction ratings that meet company standards. Completes required training and development objectives within the assigned time frame. Follow compliance requirements. COMPANY DESCRIPTION: ClearBalance is the leading provider of consumer-friendly patient financing programs to U.S. based hospitals and health systems. Our programs provide a positive experience for patients who need the ability to repay their healthcare expenses with manageable monthly payments while our healthcare partners are able to significantly improve operating margins and minimizes patients referred to collection agencies. ClearBalance has been at the forefront of patient pay management since 1992, setting and delivering a high bar for patient financing solutions, patient pay reimbursement, revenue cycle IT expertise, and the patient/consumer experience.
    $24k-30k yearly est. 60d+ ago
  • Client Billing Specialist

    Pathgroup 4.4company rating

    Account representative job in Brentwood, TN

    The Client Bill Representative is responsible for overseeing client billing functions within PathGroup revenue cycle for assigned accounts. This role ensures the accuracy and integrity of client invoices, payment posting, and account reconciliation processes. The Senior Client Bill Specialist serves as a subject matter expert for client billing workflows, assists with escalated client issues, and supports process optimization to improve cash flow and client satisfaction. JOB RESPONSIBILITIES ESSENTIAL FUNCTIONS: Ensure accurate and timely creation of client account and billing rules in the billing system for new and updated client bill agreements. Provide prompt, courteous, and professional customer service to all internal and external clients. Analyze and resolve client invoice related concerns in a timely manner. Monitor client aging and drive collection activities for past-due accounts and provide escalation support to management as needed. Research and lead resolution pertaining to client bill questions, billing discrepancies, pricing variances, and account disputes in collaboration with internal and external teams. Review and reconcile client accounts, ensuring all adjustments, credits, and payments are accurately applied. Recommend and assist in the implementation of improvements to billing policies, workflows, and system configurations. Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data. Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies. NON-ESSENTIAL FUNCTIONS: Work with other departments within PathGroup and subsidiaries. Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Other duties as assigned.
    $24k-32k yearly est. 1d ago
  • E-Billing Specialist

    Frost Brown Todd LLP 4.8company rating

    Account representative job in Nashville, TN

    Job Description FBT Gibbons is currently searching for a full-time E-Billing Specialist to join our firm. This position will play a crucial role in managing the e-billing process, ensuring accurate and timely submission of invoices, and resolving any issues that arise. Key Responsibilities: Collaborate with billing assistants, attorneys, LPAs, and clients for e-billing setup, rate management and accrual submissions. Enforce client e-billing guidelines by proactively setting up rules and constraints within financial software used by the firm. Utilize FBT Gibbons software solutions to address and correct rates and other e-billing issues before invoices reach the prebill stage. Work with FBT Gibbons software solutions to create and submit e-billed invoices via BillBlast, or manually with Ledes files directly onto vendor e-billing sites. Collaborate with billing assistants to ensure successful resolution of all e-billing submissions. Track, report, and provide deduction reports to attorneys on all appeal items for assigned attorneys and or billing assistants and work through appeal submissions of same. Follow up promptly on rejected or pending e-bills to ensure timely resolution. Create and revise basic spreadsheet reports. Track all e-billing efforts in ARCS, exporting email communication and critical information on history of e-billing submissions through resolutions. Coordinate with the Rate Management Specialist to update rates for e-billed clients. Assist with e-billing email group and profile emails in e-billing software as needed. Assist with other special e-billing requests. Conduct daily review of Intapp forms to ensure proper setup in Aderant, including invoicing requirements, rates, special billing requirements, and approval processes. Qualifications: College degree or commensurate experience with high school diploma. 3+ years of billing experience. Legal billing experience strongly preferred. Interpersonal skills necessary to maintain effective relationships with attorneys and business professionals via telephone, email or in person to provide information with ordinary courtesy and tact. Must have attention to detail with an eye for accuracy. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Knowledge of Aderant Software a plus. Proficiency in Microsoft Office products such as Word, Excel, Outlook. FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical (HSA with employer contribution or PPO options), dental, vision, life, short- and long-term disability, various parental leaves, well-being/EAP, sick and vacation time as well as a generous 401k retirement package (with matching and profit-sharing benefits). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.
    $29k-34k yearly est. 6d ago
  • Billing Specialist (FT)- Childcare/Member Services

    YMCA of Memphis & The Mid 4.0company rating

    Account representative job in Tennessee

    Job DescriptionDescription: Under the supervision of the Director of Business Services Operations, the Billing Specialist supports centralized billing operations for all YMCA childcare, programs and memberships for individual, corporate and government customers. This position plays a critical role in ensuring the accuracy and timeliness of customer billing, collections and payment processing. QUALIFICATIONS: 1. Associates Degree (or higher) is preferred. Comparable experience may be considered 2. Three or more years of directly related experience, training, and/or education in billing, accounting, or related field 3. Computer experience including Microsoft Excel, Word, and billing platforms 4. Strong written and verbal communication skills to interact with customers 5. Excellent attention to detail, organizational skills and the ability to multi-task and execute multiple functions 6. Must be able to exercise good judgement, problem solve and work independently ESSENTIAL FUNCTIONS: 1. Perform billing-related responsibilities including but not limited to: a. Calculating, creating and delivering invoices b. Establishing and reconciling customer accounts c. Investigating and resolving billing errors and customer disputes in a timely and courteous manner d. Making adjustments, write-offs, and corrections to account records 2. Contact customers about overdue payments and follow up to ensure timely payment 3. Reconcile, code and apply incoming payments to accounts 4. Assists customers and the general public with billing and registration information and questions 5. Maintains regular communication with the Leadership Team regarding customer special needs, considerations, or problems that may occur 6. Provides ongoing support to branches and customer service teams on billing procedures and policies 7. Assume other duties and responsibilities as assigned by and agreed to by their supervisor to meet the changing needs of the billing team and customer support YMCA LEADERSHIP COMPETENCIES: Mission Advancement: Reinforces the Y's values within the organization and the community. Effectively communicates the benefits and impact of the Y's efforts for all stakeholders. Collaboration: Builds and nurtures strategic relationships to enhance support for the Y. Serves as a community leader building collaborations based on trust and credibility to advance the Y's mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others. Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves staff at all levels in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures and financial controls. Assigns clear accountability and ensures continuous improvement. Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Behavioral Characteristics: Welcoming, Nurturing, Determined, Hopeful, and Genuine. WORK ENVIRONMENT AND PHYSICAL DEMANDS: ? Regular movement including sitting, standing, walking, kneeling, and stooping ? Extended periods of sitting and computer use required ? Frequent use of phone and keyboard ? Ability to lift up to 25 pounds Requirements:
    $20k-24k yearly est. 8d ago
  • Utility Billing Clerk

    Harpeth Valley Utilities District

    Account representative job in Nashville, TN

    HVUD is committed to selecting and retaining individuals who value working in a team environment, have the utmost regard for the safety of themselves and their fellow employees and who understand the importance of the work of providing safe drinking water. If those are your values too, we look forward to hearing from you! Job Description BENEFITS The Harpeth Valley Utilities District comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Provides courteous and efficient customer service and answers more complex or difficult customer inquiries. Provides a variety of administrative support to the assigned group. Responsible for receipting and collecting Utility Billing funds and recording payments, routine utility work order processing and complaint tracking. Work Environment: Office environment sometimes independently working and other times as a group work team in an open office. Fast paced and serving an expanding client network of customers. Due to walk in customer service and public facing, this is an onsite job and not a hybrid position. Qualifications Education/Experience/Background: High school diploma or GED plus additional specialized courses or Associates Degree in related field. Related Accounting Experience and/or degree. At least three years internal or directly related experience with knowledge of departmental function, policies, procedures, terminology and interrelationships. Knowledge/Skills/Abilities: Demonstrates thorough knowledge of Customer service and Billing systems. Demonstrated ability to independently compose effective written internal or customer communications. Good telephone etiquette. Accurate typing speed of 50 words per minute. Demonstrates PC skills with MS Word and Excel and has ability to develop spreadsheets and modify formats in order to complete assignments. Must demonstrate ability to pay close attention to details, and present good planning, organization, and time management skills. Must demonstrate effective oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications. Good telephone etiquette. Must be able to handle diverse task simultaneously and work effectively with interruptions and meet or exceed production and quality goals. Ability to handle confidential or sensitive information or issues. Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily. Responsible for maintaining all records of utilities, billing. Accepting new permit applications and new customer accounts. Generate, track, and maintain Work Orders, cut-off notices, issuing work orders for utilities staff, etc. Collecting and depositing revenues in the proper bank account. Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 2d ago
  • Specialist-Billing

    Baptist Memorial Health Care 4.7company rating

    Account representative job in Memphis, TN

    Responsible for the daily completion of both cliams edit, denial, and no response billing functions for timely follow up. Handles internal and external questions to completion. Understands both paper and electronic claims as well as client invoice billing. Performs other duties as assigned. Responsibilities Handles telephone communication with patients, insurance companies and other BMG clinic or BMG Foundation personnel. Bills, collects and submits all insurance and TPA claims according to payer guidelines, and established procedures and workflows Reviews and/or processes all credit balances from supplied reports. Works all insurance denials, via paper and/or electronic in work queues. Monitors and processes all assigned electronic and/or paper claim status. i.g. claim edit and no response work queues. Completes assigned goals Specifications Experience Minimum Required Experience in the healthcare setting or educational coursework. Preferred/Desired One or more years of government and/or commercial billing and collections in a physician or hospital setting. Education Minimum Required High School Dipolma or GED Preferred/Desired Certification in medical billing or course work. Associates degree in Business, Finance, or related field. Training Minimum Required Basic computer and keyboarding skills. Preferred/Desired MS Office and advanced phone system experience. Knowledge of insurance billing and collections guidelines, including payer systems such as FFS. Experience with Epic. Effective verbal and written communication skills. Effective customer service skills. Special Skills Minimum Required Preferred/Desired Licensure Minimum Required Preferred/Desired
    $26k-33k yearly est. 60d+ ago
  • Customer Account Resolution Specialist

    Wesley Group 3.7company rating

    Account representative job in Franklin, TN

    Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more! Wesley Financial Group is hiring for the Customer Account Resolution Specialist position at a starting salary of $50k + additional earning incentives. ...you're likely asking yourself, "What in the world is a Resolution Specialist?!" Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we've been in business, we've created a tidal wave of excitement from timeshare owners needing help, and we're looking for a new trusted Resolution Specialist to help the families we serve! What is a Resolution Specialist? The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with while providing strategic guidance throughout the dispute timeline. Don't have experience canceling timeshares? We don't expect you to. The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise. The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. New Employees Receive: A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues. A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations. A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker. An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health. 9 paid holidays, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance. Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle. A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working. Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field. Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of. Requirements: Ability to be flexible and adaptable Strong organizational skills and attention to detail Ability to utilize strong problem solving skills to address client needs/challenges Outcome-oriented/Results-focused Ability to work hard and efficiently, jumping in and helping wherever necessary. Ability to hold yourself accountable for doing what's right, even when nobody's watching 2+ years of providing impeccable customer service and account management Energized by change, and adaptable to an ever-changing industry Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office Responsibilities Actively work with and advocate for clients, setting clear expectations throughout the timeshare termination process Ensure clients have a full understanding of each step/action throughout their dispute Draft strategic, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination Respond to all client communication within set department standards for response times Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread Must maintain accurate and up to date client records in Salesforce Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence Create positive team environment centered around accountability, efficiency, idea sharing, and a "we can always be better" mindset Be the leader for industry updates, trends, and general knowledge. Preferred Experience Salesforce Customer Service Google Suite/Microsoft Office Why Wesley? Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S. We've won over 75 business awards since 2020, including: 2024 - Great Place to Work Certified 2023 Great Place To Work Certified 2023 Business Intelligence Group - Excellence in Sales & Marketing 2022 Inc. 5000 Fastest Growing Company 2021 Gold Stevie Award - Fastest Growing Company 2021 Fortune Magazine - Best Workplaces for Women 2021 Nashville Business Journal - Best Places to Work 2021 CEO Views - Top 50 Best Companies of the Year 2020-21 Inc. 500 Fastest Growing Company 2020 Fortune Magazine - Best Places Workplaces Millennials 2020 Business Intelligence Group - Best Places to Work Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work. Additional PERKS for being a Wesley Employee: Leadership training and advancement opportunities Robust employee recognition programs Ability to participate in company-wide community outreach programs Fun engaging company-wide events and activities Outstanding work/life balance Spirited and passionate team environment with members who display core values of teamwork and integrity 9 Paid Holidays + 2 Floating Holidays Relaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply. Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. Compensation details: 50000-50000 Yearly Salary PIc**********8-37***********5
    $50k yearly 3d ago
  • Imaging Services Representative, Radiology-ETMG, Blount, Full-Time, Days

    Prisma Health 4.6company rating

    Account representative job in Maryville, TN

    Inspire health. Serve with compassion. Be the difference. Coordinates the scheduling of patients requiring diagnostic procedures. Gathers correct patient demographics, clinical and initial financial/insurance information. Coordinates appointment with appropriate clinical information and documents accordingly. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Coordinates the scheduling of patients requiring procedures. Gathers correct patient demographics, clinical and initial financial insurance information. Coordinates appointment with appropriate clinical information/documents and schedules accordingly. Utilizes work Que and referrals to schedule patients. Coordinates appointments with the insurance carrier to provide ample time for the pre-authorization process. Communicates with referring office staff members to correctly code ordered procedure for proper revenue stream. Evaluates each study with correct IC10 coding to ensure proper information for the pre-authorization department. Coordinates procedures with physician's schedule when necessary. Follows set protocols for same-day scheduling with emergent cases and rescheduling. Greets all patient and visitors with AIDET. Assists with directions and explanations of patient preps. Assists in clinical departments as needed for patient screening and care. Communicates with physician office representatives in a helpful, efficient and professional manner. Ensures that all daily schedules have precertification completed and that exams are in the ready to perform status. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School Diploma or equivalent Experience - No experience required. Scheduling experience preferred In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Customer service skills Basic computer/data entry skills Knowledge of EMR preferred Knowledge of CPT coding preferred Knowledge of ICD10 preferred Work Shift Day (United States of America) Location Blount Memorial Hospital Facility 8001 Blount Memorial Hospital, Inc. Department 80047115 Radiology Administration - ETMG Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
    $25k-32k yearly est. 4d ago

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