Customer Service Representative
Account representative job in Los Angeles, CA
The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and obtain Proof of Deliveries (POD) on all orders.
Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes. • Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.
Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
Work with vendor-specific websites to set up and track shipments
Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
Enter pickups and route freight.
Create rate quotes.
Answer telephones and helps with inquiries from customers as well as stations and/or agents.
Respond to inquiries regarding entered data.
Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers.
Other duties as assigned
Requirements:
Minimum 2-3 years' freight forwarding experience.
High School Diploma or GED required.
Excellent customer service skills required
Accurate typing skills and/or data entry skills.
Intermediate proficiency in Microsoft Office, Internet and web-based applications and job specific software applications.
Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
Ability to plan work to ensure that work is completed efficiently.
Effectively participates in department projects related to assigned area of responsibility.
Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints.
Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding.
Have experience in multi modal logistics with functional knowledge of TSA, C-TPAT and Hazmat.
High attention to detail and problem solver a must……
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.
Forward Air is an Equal Opportunity employer.
#FWRD1
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication
Customer Service Representative
Account representative job in Irvine, CA
Specialized Recruiting Group, Irvine is seeking a Customer Service Representative for a third-party logistics firm specializing in the medical device industry. This is a permanent, evaluation hire, career opportunity in the Irvine, CA area. Base compensation starts at $21.00 to $26.00/hour.
Responsibilities
Processing inbound calls from internal and external customers
Providing customer support for medical devices and consumer electronics
Researching information requests
Data entry
Requirements
Medical device and or logistics industry experience
Previous office-based customer service experience
Excellent English communication skills (spoken and written)
College degree a benefit but not mandatory
Professional, positive and friendly personality
Intermediate Word, Excel and Outlook ability
At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.
Customer Service Representative
Account representative job in Culver City, CA
Job Title: Customer Service Representative
Job Type: Full Time
About Us
At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it.
Job Summary
As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.
Key Responsibilities
• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client's products and services
Qualifications
1-3 years of experience in customer service, event coordination, or hospitality
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to stay calm under pressure
High attention to detail and exceptional organizational skills
Positive, team-oriented attitude with a passion for creating memorable experiences
What We Offer
Competitive salary and benefits package
Opportunity to travel to live events (as applicable)
Fun, collaborative, and creative work environment
Clear growth path in the customer experience and events space
Exposure to exciting high-profile brands
How to Apply:
Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!
Sales Representative
Account representative job in Anaheim, CA
California Mantel & Fireplace, Inc. has been a trusted whole hearth supplier for 30 years, manufacturing and installing mantels and leading fireplace brands, Heatilator and Heat & Glo. Our goal is to provide a centerpiece of warmth and class for every home, creating the desired look and feel for our customers. We are recognized by the building industry as setting the highest standard in value, quality, and customer service. Based in Sacramento, CA with a division in Anaheim, CA, we service the nation's largest developers, custom homeowners, and homebuilders. Our extensive selection of styles, finishes, and colors ensures an elegant fireplace mantel that is custom-fitted and installed with precision and care by trained professionals.
Role Description
This is a full-time, on-site role for a Sales Representative located in Anaheim, CA. The Sales Representative will be responsible for building and maintaining relationships with customers, identifying sales opportunities, presenting and explaining the features and benefits of our products, and completing sales transactions. The Sales Representative will also provide exceptional customer service, follow up on leads, and stay up-to-date with industry trends and product knowledge to address customer inquiries effectively.
Qualifications
Proven experience in sales, preferably in a related industry
Strong communication and interpersonal skills
Ability to build and maintain relationships with customers
Excellent customer service skills
Knowledge of fireplace mantels and hearth products is a plus
Self-motivated, goal-oriented, and able to work independently
Familiarity with CRM software and sales processes
High school diploma or equivalent; bachelor's degree preferred
Ability to work on-site in Anaheim, CA
Commercial Roofing Sales Representative
Account representative job in Los Angeles, CA
Salary: Lucrative base salary + uncapped commissions -OTE $400K+
Compensation & Benefits
Vehicle allowance or company vehicle
Company-provided leads and marketing support
Full benefits package
Long-term growth opportunity with a reputable Southern California contractor
Tiello has partnered with a well-established Roofing contractor in Los Angeles County that's growing and looking to add a proven Commercial Roofing Sales Representative to their team. This company is known for its reputation, reliability, and long-standing client partnerships across the LA market. They're looking for a driven closer who can manage relationships, build trust with property owners and general contractors, and drive results in a fast-paced, team-oriented environment.
The Role You'll be responsible for driving commercial roofing sales throughout the Los Angeles-to-Burbank corridor, representing one of the most trusted names in the industry.
Responsibilities:
Manage the full sales cycle for re-roof, service, and maintenance projects
Drive approximately $5M+ in annual sales
Build and maintain strong relationships with building owners, GCs, and facility managers
Conduct inspections, prepare proposals, and negotiate contracts with professionalism
Collaborate closely with estimating and operations to ensure smooth project delivery
What We're Looking For
Proven track record of success in commercial roofing or construction sales
Strong communication and negotiation skills
Competitive, self-motivated, and relationship-driven
Deep understanding of commercial roofing systems and project scopes
Applicants must be authorized to work in the U.S.
Tiello LLC is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Right to Work: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
Customer Service Representative
Account representative job in Vernon, CA
Salary: Up to $60,000-$65,000 DOE
We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required - we welcome candidates from diverse backgrounds.
Responsibilities:
Provide exceptional customer support across multiple channels, ensuring timely and accurate responses.
Manage orders, returns, and inquiries through Shopify and internal systems.
Utilize PC and Excel to track orders, update records, and maintain customer data.
Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience.
Identify trends and escalate recurring issues to improve processes and customer satisfaction.
Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management.
Generate reports to track customer interactions, order fulfillment, and returns.
Maintain knowledge of products and services to provide accurate information and guidance to customers.
Support internal projects and initiatives that improve operational efficiency and enhance the customer experience.
Qualifications:
Strong communication and problem-solving skills.
Comfortable using Shopify, PC, and Excel (or similar tools).
Highly organized, detail-oriented, and able to manage multiple tasks.
Positive attitude and willingness to learn; experience in fashion or retail is a plus but not required.
What We Offer:
Competitive salary up to $60-65K DOE.
Growth opportunities within a dynamic DTC company.
Supportive, team-oriented work environment.
Account/Refund Follow Up Respresentative
Account representative job in West Covina, CA
Must Haves:
2+ years of experience with billing and/or collections on the professional side
Experience with insurance payments
Strong knowledge of reading explanation of benefits (EOBs)
High School diploma
Plusses:
Experience using Epic EMR system for billing/collections
Day to Day:
A client is looking for an Account Follow Up Representative to support their Refund Specialty department in Irwindale, CA. The department in undergoing a cleanup objective to clear and resolve old credit balances, which will be focusing on balances from 2023, 2024, and early 2025. In this role, this person will be working from an excel spreadsheet looking at overpayments from charge lines and research if they are valid or not. They will be confirming if payments and adjustments are posted correctly and verify the order of insurances to see if/ensure they are accurate. They will also be issuing refunds or performing offset initiations (prompting the payers to pay back the money, opposed to cutting a physical check). This practice works with all types of insurances: HMOs, PPOs, MediCare, MediCal, and Workers Comp. We're seeking a candidate with experience in professional billing and collections, including a solid understanding of explanation of benefits (EOBs) and insurance payment processes. The ideal individual will demonstrate exceptional customer service skills, maintain a positive and professional attitude, and be reliable and committed to a full 40-hour work week.
Team Dynamic/Environment:
This role is based onsite at the Rivergrade office in Irwindale, CA, where the selected candidate will work alongside two other contractors hired for the same team. While three additional team members are based remotely in Chicago, the candidate will have in-person support from their manager and supervisor, who are also located at the Irwindale office. The office houses approximately 80 staff members from various billing and collections teams, creating a collaborative and dynamic work environment.
Medical Collector (Home Infusion)
Account representative job in Torrance, CA
Come Join the Premier Infusion & Healthcare Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work!
Premier Infusion and Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion and Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart.
PREMIER BENEFITS - For FULL TIME Employees:
● Competitive Pay
● 401K Matching Plan - Up to 4%
● Quarterly Bonus Opportunities
● Medical, Dental & Vision Insurance
● Employer Paid Life Insurance
● Short Term / Long Term Disability Insurance
● Paid Vacation Time Off
● Paid Holidays
● Referral Incentives
● Employee Assistance Programs
● Employee Discounts
● Fun Company Events
Description of Responsibilities
Coordinates and performs business office activities involved with collecting payments for Premier Infusion Care products and follows established procedures for billing.
Reporting Relationship
Billing Manager
Responsibilities include the following:
1. Performs all aspects of billing for commercial insurance companies/ health plans, medical groups, hospitals, hospice facilities, NCPDP, and/or MSO's
2. Bills Medicare for PR-96/204 (denials) required for secondary billing submissions.
3. Follows up on EOB's (explanation of benefits)
4. Medicare denials
5. Billing secondary insurance after Medicare's has denied claims.
6. Making corrections on deny claims and re-bills insurance companies.
7. Checks EOB's with contracted fee schedule for accuracy or adjustments as needed.
Minimum Qualifications:
Effective interpersonal, time management and organizational skills.
Office experience preferred.
Computer skills that include word processing, and efficient use of the internet and e-mail.
Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms.
Must be detail oriented
Education and/or Experience:
Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.) or Higher.
At least 1 -2 years of medical or pharmaceutical billing experience or related A/R
Knowledge of insurance verification procedures.
Proficiency in 10-key preferred.
Prior experience in a pharmacy or home health company is of benefit.
Prior experience in a consumer related business is also of benefit.
Equal Employment Opportunity (EEO)
It is the policy of Premier Infusion & Healthcare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & Healthcare Services will provide reasonable accommodations for qualified individuals with disabilities.
Job Type: Full-time
Work Location: In person
Customer Service Representative
Account representative job in Los Angeles, CA
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
Responsibilities
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
Qualifications
At least 3+ years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.
Customer Service Representative
Account representative job in Irvine, CA
For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds
Office Rotation: Tuesday/Thursday & every other Friday
Must live in commutable distance to Irvine, California
Work from Home Rotation: Monday/Wednesday & every other Friday
Competitive pay rate- $26
Why should you apply:Medical and dental benefits
Opportunity to gain valuable experience.
Enjoy a positive and supportive work environment.
Paid training to ensure you have the skills & knowledge to succeed.
What's a typical day as a Customer Service Representative? You'll be:
Processing product complaints through queues and other communication channels.
Maintaining a positive experience while investigating complaints in a timely and courteous manner.
Accurately updating databases with pertinent details & product information.
Escalating issues based on severity to appropriate levels as needed.
Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.
This job might be an outstanding fit if you:
Have a high school diploma or equivalent.
Have at least 6 months of customer service experience
Have strong problem- solving and organizational skills.
Are able to work in a fast-paced environment.
Are able to work a hybrid work schedule comprised of weekly office & remote requirements.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Customer Service Representative
Account representative job in Santa Fe Springs, CA
As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments.
Essential Job Functions:
Provide amazing (above and beyond) service across multiple channels
Provides exceptional customer service leveraging strong problem solving and professional communication skills
Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer
Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues
Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction
Adheres to Customer Service procedures to handle escalation process for tier 2/3
Works as a team member and reports issues to management that are important to area/process improvement.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…)
Continuously adhering to our Quality Assurance standards
Contributes to team effort to help achieve department objectives
Provide knowledgeable answers to questions about products, pricing and availability.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Job Qualifications/Requirements:
Knowledge of Zendesk is a plus
Available during business hours, including evenings and weekends.
Be a creative problem solver
Comfortable working in a high stress fast changing environment
Polite, friendly attitude to deal pleasantly with customers and agents
Cheerful, engaged, and uplifting tone during customer interactions
Reliable in Attendance & Punctuality
Ability to work under deadlines
Strong multi-tasking skills
Type 45 WPM
Clear and articulate speaking voice
Command of the English language
Bilingual in Spanish a plus
Computer/Internet skills/Word/Excel
Mathematical skills
Organizational Skills
HS Diploma
Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply.
WINDSOR EQUAL OPPORTUNITY EMPLOYER
Entry Level Sales Representative
Account representative job in Torrance, CA
Apex Marketing Solutions is looking for a motivated and detail-oriented Entry Level Sales Representative to join our team in Torrance. In this role, you will interact directly with customers to promote telecom products and services on behalf of our client, helping them find the right solutions while driving results and delivering great service. This is a great opportunity for someone with a background in sales, retail, or hospitality who is looking to take the next step in a fast-paced, people-focused environment.
We are looking for sharp, energetic Entry Level Sales Representatives who are ready to build a career in sales. As an Entry Level Sales Representative, you'll gain hands-on experience with customer engagement, sales strategy, and brand support, with opportunities to grow into leadership positions.
What You'll Do As An Entry Level Sales Representative:
Engage directly with customers to identify their needs and recommend telecom products and services
Walk new customers through the sales process and provide clear, helpful information along the way
Offer additional services and upgrades tailored to the customer's goals to increase overall sales value
Keep detailed records of customer interactions and follow up to build long-term relationships
Share insights and best practices with the Entry Level Sales Representative team to strengthen results and hit sales goals
What We're Looking For In An Entry Level Sales Representative:
0-2 years of experience in sales, retail, hospitality, or another customer-facing role
Strong communication and problem-solving skills
A positive, professional attitude and the ability to adapt quickly
Interest in growing within a sales-driven team environment
High school diploma or equivalent
At Apex Marketing Solutions, we believe your career should move forward with every step. We provide the tools, mentorship, and support to help you thrive in entry level sales and beyond.
Ready to start your next chapter in sales? Apply today for our Entry Level Sales Representative opening!
AT&T Account Associate
Account representative job in Pomona, CA
Are you a motivated sales professional who thrives in a fast-paced, tech-driven environment? Supreme Inc. is looking for dynamic individuals to join our team as AT&T Account Associates. In this role, you'll be at the forefront of delivering advanced AT&T's telecommunications solutions to clients, helping consumers stay connected, productive, and competitive with the latest in wireless and high-speed internet technology.
As an AT&T Account Associate, you'll focus on building lasting relationships with potential customers, identifying their connectivity needs, and providing customized solutions that drive their success. You'll have access to exclusive AT&T promotions, product launches (including the latest phones and internet offerings), and tools that support efficient service delivery. What is the AT&T Account Associate's goal? To drive and increase sales while delivering a seamless client experience from introduction to installation.
*AT&T Account Associate Responsibilities:*
* Represent AT&T's wireless sales and internet services by executing residential sales campaigns to increase new customer acquisition, account retention, and customer satisfaction
* Work with customers directly by meeting with them to thoroughly assist them in their sales cycle
* Build, manage, and grow a pipeline of customers through effective prospecting and client outreach
* Consult with customers to understand their communication needs and recommend tailored AT&T solutions
* Promote and sell AT&T products, including wireless plans, high-speed internet, device upgrades, and exclusive offers
* Provide end-to-end support for all sales orders-from initial consultation to final delivery and installation
* Collaborate with internal teams to ensure timely follow-up, account updates, and customer satisfaction
* Stay informed on the latest product releases, promotions, and service features to better assist clients
*AT&T Wireless Sales Associate Qualifications:*
* Proven sales experience, especially in customer-facing or telecommunications roles (preferred but not required)
* Excellent communication and relationship-building skills
* Confidence in prospecting, presenting, and closing deals with business clients
* Passion for technology and helping others stay connected
* Self-starter attitude with a desire to grow within a high-performance sales environment
* Prior customer-facing experience is a plus, but full training is provided
If you're driven, people-focused, and ready to grow in a fast-paced tech environment, we'd love to meet you. Apply now and start your journey with us.
This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
Telecommunications Sales Representative
Account representative job in Pomona, CA
We're a sales agency powerhouse taking the Inland Empire by storm, and we're looking for business leaders, entrepreneurs, and sales trailblazers ready to make a real impact. Join us as a *Telecommunications Sales Associate*, representing Frontier Telecommunications with style, smarts, and unbeatable service. Help neighbors connect to Frontier's internet, voice, and TV offerings-and become their go-to local tech expert.
As a Telecommunications Sales Associate, you'll be the friendly face and local expert customers turn to for smooth, stress-free support with Frontier's internet, voice, and TV services. Whether answering questions, resolving service hiccups, closing sales or just making someone's day a little easier, you'll do it all with the know-how and charisma. In this role, you'll connect with the Inland Empire community, turn tiny interactions into memorable brand and sales experiences, and become a trusted expert for all things Frontier.
*What Will I Be Doing as a Telecommunications Sales Associate?*
* Chat one-on-one with decision-makers, homeowners and renters to bring Frontier's reliable, high-quality products directly to their doorstep.
* Engage with customers and establish genuine rapport and trust to uncover their needs, pain points and lifestyle and position Frontier's products as the best fit.
* Deliver impactful product presentations that showcase features, benefits, and value in a way that drives buying decisions.
* Negotiate and close sales while ensuring each customer receives an exceptional experience from start to finish.
* Leverage relationship-building skills to create trust, overcome objections, and secure long-term customers.
* Achieve and exceed sales targets by consistently converting leads into paying customers.
* Maximize upselling and cross-selling opportunities to increase customer value and satisfaction.
* Represent Frontier as a trusted local sales expert in the Inland Empire, building brand recognition and loyalty.
*What Do I Need to Bring to the Table as a Telecommunications Sales Associate?*
* High school diploma or GED required; bonus points if you've tackled college coursework in business, communications, or a related field.
* Up to 2 years in customer-facing roles like retail or call centers-though entry-level rockstars with stellar people skills are welcome.
* Tech-comfy and ready to dive into new systems; quick learners with basic computer savvy shine here.
* Clear, empathetic communicators who can break down tech talk and make customers feel heard.
* Sharp troubleshooters who spot issues fast and deliver simple, effective solutions.
* Naturally helpful, cool under pressure, and committed to turning service hiccups into smooth sailing.
* Detail-driven and organized-you log it all, handle inquiries like a pro, and keep things accurate.
This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
E-Billing Coordinator
Account representative job in Los Angeles, CA
Job DescriptionDirect Counsel is seeking a detail-oriented and experienced E-Billing Coordinator to join a prominent national law firm in Los Angeles. This position offers the opportunity to play a vital role in ensuring accurate, efficient, and compliant billing operations within a dynamic legal environment.
If you're a billing professional who enjoys managing complex processes, ensuring compliance with client requirements, and working collaboratively across teams, this role is a perfect fit.
About the Role
As an E-Billing Coordinator, you will oversee the full legal e-billing cycle - from reviewing pre-bills to final submission, troubleshooting billing discrepancies, and ensuring invoices meet client and firm compliance standards. You'll act as the liaison between the legal team, clients, and third-party e-billing vendors, playing a crucial part in maintaining accurate financial records and supporting overall cash flow efficiency.
Key Responsibilities
Prepare, submit, and track electronic invoices for legal services to ensure accuracy and timely billing.
Review billing data for compliance with client billing guidelines and firm policies.
Resolve billing discrepancies, short payments, or client inquiries professionally and efficiently.
Maintain and update billing records, reconcile adjustments, and ensure data integrity.
Coordinate with attorneys, paralegals, and finance staff to meet billing deadlines and address client-specific billing requirements.
Manage e-billing platform maintenance, including client-specific codes, rate structures, and data entry.
Submit appeals or adjustments on short-paid invoices through client portals.
Assist in preparing financial reports and monthly billing summaries for leadership review.
Collaborate with the Finance team to support reconciliation and reporting efforts.
Qualifications & Skills
2+ years of experience in e-billing, accounts receivable, or similar financial roles.
Associate or Bachelor's degree in Accounting, Finance, or related field preferred.
Strong understanding of law firm billing practices, client billing guidelines, and time entry procedures.
Familiarity with LEDES formats and UTBMS coding standards.
Experience handling multiple e-billing platforms and insurance carrier billing portals.
Knowledge of compliance regulations and SIR tracking preferred.
Strong Excel skills and proficiency in accounting or billing software.
Excellent communication, analytical, and problem-solving skills.
Meticulous attention to detail with the ability to manage multiple priorities.
Core Competencies
Negotiation & Resolution: Professional and tactful handling of client billing inquiries and payment disputes.
Communication: Clear and concise in both written and verbal correspondence.
Accuracy: Commitment to precision in billing, coding, and reporting.
Proactive Problem-Solving: Ability to identify challenges and drive process improvements in billing operations.
Compensation & Benefits
Salary Range: $70,000 - $80,000 annually (commensurate with experience).
Hybrid Work Schedule: Up to four remote workdays per month.
Comprehensive Benefits: 401(k), profit sharing, full health, dental, and vision coverage, plus paid time off.
Professional Environment: Collaborative, high-performing team within a respected national law firm.
About Direct Counsel
Direct Counsel partners with premier law firms and legal departments nationwide to connect exceptional professionals with career opportunities that align with their skills and aspirations. We take pride in matching driven individuals with firms that value excellence, integrity, and collaboration.
If you're an experienced E-Billing Coordinator ready to join a respected law firm where your precision and expertise will make an impact, we'd love to hear from you!
Apply today by sending your resume to ***********************
Easy ApplyE-Billing Coordinator
Account representative job in Los Angeles, CA
Job Details Los Angeles Office - Los Angeles, CA $70000.00 - $85000.00 Salary/year Description
The E-Billing Coordinator is responsible for managing the legal e-billing process to ensure the timely and accurate submission of invoices within the Firm. This role serves as a liaison between the legal team, clients, and third-party billing systems, ensuring billing compliance and addressing any issues or discrepancies. Performing full-cycle billing functions such as editing/revisions of pre-bills and preparing/finalizing invoices. The ideal candidate will possess strong analytical skills, attention to detail, and experience with e-billing software to support efficient financial operations and accurate invoicing.
Qualifications
Essential Functions
Prepare, submit, and monitor electronic invoices for legal services rendered, ensuring timely and accurate billing cycles.
Review and verify billing data for accuracy and adherence to client billing guidelines and company policies.
Resolve billing discrepancies, disputes, or client inquiries with a proactive approach to ensure smooth financial operations.
Maintain and update billing records, tracking adjustments and reconciling discrepancies within the billing system.
Coordinate with attorneys, paralegals, and other team members to ensure compliance with client billing requirements and address specific billing needs.
Assist in preparing financial reports and generating billing summaries for management and legal staff review.
Manage e-billing platform maintenance, including data entry and upkeep of client-specific billing codes or rate structures.
Submit appeals/adjustments as needed on short-paid invoices to portals.
Collaborate with other members of the Finance department on billing-related reporting and reconciliation tasks.
Successfully administer monthly billings and ad hoc requests from Billing attorneys.
Qualifications
Education: Associate or Bachelor's degree in Accounting, Finance, or related field preferred.
Experience: Minimum of 2 years of experience in accounts receivable, collections, or a similar financial role.
Technical Skills:
Familiarity with law firm billing practices, client billing guidelines, and time entry procedures.
Strong understanding of compliance regulations and guidelines related to legal billing.
Knowledge of LEDES format standards and UTBMS coding.
Advanced legal experience handling e-billing in different e-billing portals/platforms.
Insurance SIR tracking experience.
Core Competencies
Negotiation Skills: Ability to professionally negotiate payment terms and resolve client disputes effectively.
Communication: Strong verbal and written communication skills, with the ability to handle sensitive client interactions tactfully.
Attention to Detail: High level of accuracy in processing and reconciling accounts to avoid discrepancies.
Problem Solving: Proactive in identifying and addressing collection challenges to minimize receivables risk.
Work Environment
This position is hybrid offering four remote workdays per month. The remaining work days require in-office attendance in the Los Angeles office.
The office environment is professional, collaborative, and focused on supporting high-stakes legal work in a law firm.
Overtime may be required on an as-needed basis.
Physical Demands
Sitting or standing for extended periods.
Frequent use of a computer keyboard, mouse, and other office equipment like telephones, scanners, and printers.
Light lifting and carrying, typically weighing up to 15 pounds.
Moving between offices, meeting rooms or file storage areas.
Billing Coordinator (Law Firm Experience)
Account representative job in Los Angeles, CA
SourcePro Search has a fantastic opportunity for an experienced Billing Coordinator for our top rated law firm client in their Los Angeles office. The ideal candidate will perform, provide training for and support standard billing and client accounting processes including processing proformas and client invoices, support related inquiries and reporting as needed.
What You'll Do:
• Receive and process billing for attorneys in multiple practice groups including editing time narratives.
• Coordinate, monitor and process approved markdowns, write-offs and necessary maintenance.
• Assist attorneys and assistants in understanding billing processes, policies and procedures.
• Assist Accounts Receivable and Collections staff to resolve or prevent billing errors.
• Work closely with the billing team to report on daily activities to resolve issues before they impact billing results.
• Other duties as assigned.
What You'll Bring:
• 5+ years Law Firm billing experience.
• Significant Elite or Aderant experience.
• Ability to analyze, assess possible problems, prioritize concerns and make decisions.
• Ability to perform well under pressure.
• Must be able to adapt schedule to changing environment.
• Strong work ethic, flexible, dependable, and positive attitude.
• Must be able to maintain high level of confidentiality.
• Ability to communicate effectively, orally and in writing.
• Must be a good planner who is very detail-oriented and has the ability to organize and prioritize.
• Proficient in Microsoft Word and Outlook.
Billing & Settlement Coordinator - Bilingual (Korean/English)
Account representative job in Santa Ana, CA
For More Open Positions Visit us at: ********************************** Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Sick hours
Job Description
Responsible for settlement related to freight forwarding business
Reinforce relationships with customers and carriers by leading effective and continuous communications
Prepare regular settlement status reports for company management, customer, pages and headquarters
Improve the settlement processes by developing automated processes to reduce manual processing
Process customer billing accurately on or before deadlines as per requirements and according to company policy for each division
Manage, analyze & prepare correction forms for billing corrections in the access database.
Review and discuss essential freight documentation that supports charges invoiced and is required for payment.
Use accounting knowledge & work experiences and possess the understanding of how Billing functions affect P&L.
Audit carrier freight bills and interpret tariffs and contracts including DEM/DET and operational accessory invoices based on contracts with customers/truckers and process in the system for payment on time or stipulated credit terms.
Work with the internal technologies required for daily functions.
Investigate and diagnose potential errors and duplicate carrier billing.
Perform ad-hoc reporting, as required.
Perform other job-related duties as required
Pay: $30 - $32/ hr. (DOE)
Qualifications
Bilingual is highly preferred (English/Korean)
Experience in AR &AP, Invoicing, Customer Service or Transportation/Logistics related experience
Bachelor's Degree
Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
Effective written and verbal communications skills to communicate with various levels of the organization
Proficient with Outlook, Microsoft Office applications PowerPoint, Word
Proficient with Excel, especially v-lookups and pivot tables
Ability to work overtime when needed
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Billing Coordinator
Account representative job in Irvine, CA
Job Description
A prestigious national law firm is looking to add a Billing & Client Relations Coordinator to join its dynamic team. This role will support the firm's billing team and report directly to the Director of Billing & Client Relations.
Responsibilities:
Billing:
Assist with client invoice processing, including submission to various e-billing systems.
Support day-to-day billing and invoicing activities, ensuring accurate and timely processing.
Utilize Aderant Expert billing and iTimeKeep timekeeping software to manage billing functions.
Troubleshoot billing system-related issues and escalate as needed.
Assist attorneys and management with specialized billing arrangements for various clients.
Perform full cycle billing functions, including generating, logging, and tracking pre-bills and finalized invoices.
Input and modify time entries using Aderant EA Pro Billing Workspace.
Create and deliver invoices to clients via mail or electronic means.
Set up and manage accounts on third-party e-billing platforms.
Provide billing, accounts receivable, and payment analysis to partners and clients.
Work with internal teams to resolve billing discrepancies and ensure efficient invoice processing.
Assist with training new hires in billing processes and timekeeping systems.
New Business Intake:
Assist with client and matter intake processes, ensuring compliance with firm policies and procedures.
Review and validate client/matter data for accuracy in Aderant and other firm databases.
Coordinate with attorneys and administrative staff to ensure proper documentation and approvals for new matters.
Maintain and update client and matter records, ensuring accurate reporting and compliance with firm guidelines.
Provide support and guidance on conflict and risk management processes.
Collections:
Monitor and track outstanding accounts receivable, ensuring prompt follow-up on past-due invoices.
Coordinate with attorneys and clients to facilitate timely payments and resolve outstanding balances.
Generate and distribute collections reports for attorneys and firm leadership.
Assist in developing and implementing strategies to improve collections and reduce aged receivables.
Communicate with clients regarding payment status and resolve disputes, as necessary.
Requirements:
2-3 years of legal billing experience preferred.
Knowledge and/or experience in electronic billing required.
Proficiency in Microsoft Outlook, Excel, and report-writing software necessary.
Experience with Aderant EA Pro Billing required.
Strong organizational skills with attention to detail.
Ability to work independently while collaborating with attorneys, staff, and clients.
Many of our job openings can be viewed at **********************************************
Billing & Settlement Coordinator - (Bilingual Korean/English)
Account representative job in Santa Ana, CA
Responsible for settlement related to freight forwarding business Reinforce relationship with customers and carriers by leading effective and continuous communications Prepare regular settlement status report for company's management, customer, carriers and headquarters
Improve the settlement processes by developing automated processes to reduce manual processing
Process customer billing accurately on or before deadlines as per requirements and according to company policy for each division
Manage, analyze & prepare correction forms for billing corrections in access database.
Review and discuss essential freight documentation that supports charges invoiced and is required for payment.
Use accounting knowledges & work experiences and possess understanding of how Billing functions affect P&L.
Audit carrier freight bills and interpret tariffs and contracts
Work with the internal technologies required for daily functions.
Investigate and diagnose potential errors and duplicate carrier billing.
Perform ad-hoc reporting, as required.
Perform other job related duties as required
Qualifications
Bilingual required (English/Korean)
Experience in AR &AP, Invoicing, Customer Service or Transportation/Logistics related experience
Bachelor's Degree
Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
Effective written and verbal communications skills to communicate with various levels of the organization
Proficient with Outlook, Microsoft Office applications PowerPoint, Word
Proficient with Excel, especially v-lookups and pivot tables
Ability to work overtime when needed
Additional Information
All your information will be kept confidential according to EEO guidelines.