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Account representative jobs in Virginia - 1,912 jobs

  • Sales Representative

    Mission Roofing

    Account representative job in Centreville, VA

    We're on the lookout for business partners who are ready to grow and hit their personal goals. We're over the typical 'sales pitch' job ads and the same old noise - it's time for something better. At Mission, you'll get the stability of a 9-to-5 with the excitement of unlimited earning potential. If you're driven, ambitious, and ready to build something real, let's make it happen. What Mission Has to Offer: Autonomy: We treat you like the adult you are. No micromanaging, just a supportive management team available when you need them. Flexibility: Your schedule is in your hands. Out in the work and enjoy time off when you want it. Teamwork: Collaborate with driven colleagues who enjoy working together and strengthening the team. Training: We pay you while you train, and we don't throw you to the wolves when you're done. Should You Apply? Previous experience needed? No Strong work ethic needed? Yes Do I need equipment? All needed equipment will be provided We kept this job description short and sweet, hoping you'll give it a good read before applying. We thought about adding a "secret code word" to make sure people actually read it, but we're going to trust that if you apply, you're genuinely interested. Look, we even put it in bold. Pickles. The following is required by law. Disclaimer: Note that earnings for Sales Representatives vary based on individual performance. We are an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, genetic information, gender identity, sexual orientation, marital status, pregnancy, veteran status, or any other legally protected characteristic. We base our hiring decisions on qualifications, skills, and job-related experience. We adhere to all federal, state, and local laws regarding nondiscrimination in employment.
    $41k-77k yearly est. 2d ago
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  • Client Service Representative (Part Time 30 Hours) (Madison Branch)

    Atlantic Union Bank 4.3company rating

    Account representative job in Madison, VA

    The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. **This role will have varying shifts within our regular banking hours of Monday through Friday between 8:30 am to 5pm and Saturdays between 8:30 to 12pm ** Position Accountabilities Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner. Greet and provide exceptional service in person and by telephone/email. Provide accurate information regarding Bank services, products, policies and procedures. Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services. Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management) Complete forms and other required documents and follow Bank policies and procedures. Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes. Perform all duties of a Teller to include: Provide excellent client experience Perform basic client and cash transactions Balance cash each day Identify referral opportunities to contribute to branch goals Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures Identify risk and escalate concerns through proper channels Develop and maintain knowledge of bank products, services, including other lines of business Ability to learn and adapt to changing digital channels Perform other duties as assigned. Organizational Relationship This position reports to Branch location leadership. Position Qualifications Education & Experience High school diploma or equivalent (GED). One (1) or more years of experience in a client service and/or a cross-trained teller position Previous cash handling experience preferred Knowledge & Skills Excellent customer service skills Excellent oral and written communication skills Ability to exercise sound business judgment Proficient computer skills Ability to handle multiple tasks with attention to details Flexible, able to adapt to change Shifts may vary for each position offering, depending on business need Able to stand for extended periods of time and lift objects up to 30 pounds Some local travel possible Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $29k-39k yearly est. 4d ago
  • Third Party Billing Supervisor (Financial Specialist II)

    Fairfax County Government 4.3company rating

    Account representative job in Fairfax, VA

    Job Announcement Provides support to the Fairfax-Falls Church Community Services Board (CSB) Revenue Management Team. Assigned to support revenue and reimbursement billing, collection, tracking and reporting for client and third-party fee revenues for the Community Services Board. As a member of the revenue management team, provide financial support to client payment processes, creates, runs, and analyzes reports in automated billing/management information system. Prepares and/or analyzes third party revenue data and make recommendations to management regarding the revenue cycle process. Additionally, prepares and/or reviews third party revenue forecasts. Must protect individuals' confidentiality using existing state, local, and federal policies and procedures. Must maintain expertise in several databases related to the electronic health record, insurance verifications, and revenue cycle management as well as Microsoft office computer software, especially outlook, word and excel. Supervises professional staff. Tracks performance for all reimbursement staff to meet revenue goals and monitor progress. Develops work plans and deadlines for meeting billing and collection goals. Communicates task and timing requirements to staff. Reviews staff work and performance. Conducts performance appraisals in accordance with the county's pay for performance system. Develops staff competencies through coaching and learning management system training. Conducts need assessments to plan training initiatives. Develops and conducts training related to CSB reimbursement policy and regulation. Note: To learn more about careers that make a difference, watch our video "CSB: Making a Difference in Our Community". Illustrative Duties (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Prepares and/or analyzes financial data and makes recommendations; Plans, organizes and participates in the reconciliation of funds; Prepares long range revenue and expenditure estimates necessary to forecast economic feasibility of various projects; Reviews and verifies postings to appropriate ledgers and subsidiary accounts; Applies budget, procurement, and payment procedures in accordance with established county policies, accounting principles (GAAP and GASB), and local and state policies and procedures; Prepares or assist development of the agency budget and monitors budget status. Required Knowledge Skills and Abilities (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Knowledge of generally accepted accounting principles; Ability to prepare, interpret and analyze financial reports and statements; Ability to develop and apply budget, procurement, and payment procedures in accordance with established county policies. Employment Standards MINIMUM QUALIFICATIONS:Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Graduation from an accredited four-year college or university with either a bachelor's degree in accounting, business administration, public administration, public policy or related field; plus, two years of professional-level experience in finance, business administration, budgeting, or contract management, a master's degree in a related field or CPA may substitute for 1 year of experience. NECESSARY SPECIAL REQUIREMENTS:The appointee to this position will be required to complete a criminal background and Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire. Applicants and employees within these positions must demonstrate financial responsibility in personal finances as a condition of employment. This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies). PREFERRED QUALIFICATIONS: Experience and knowledge of CPT and HCPCS coding systems. Experience in electronic health records (specifically behavioral health). Experience with revenue cycle management metrics. Experience using enterprise systems (ex- FOCUS) relative to budget, finance, procurement, and accounts payable. Experience with capital assets and improvements, fleet vehicle management, property management, and human resources Advanced skills in Microsoft Office, particularly Excel. PHYSICAL REQUIREMENTS: Ability to use keyboard driven equipment and strong oral and written communication skills. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel Interview and may include a practical exercise. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY . EEO/AA/TTY. #LI-AP1
    $46k-65k yearly est. 5d ago
  • Third Party Billing Specialist

    George Mason University 4.0company rating

    Account representative job in Virginia

    Department: Fiscal Services Classification: Admin Office Specialist 3 Job Category: Classified Staff Job Type: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: Hybrid Eligible Sponsorship Eligibility: Not eligible for visa sponsorship Pay Band: 03 Salary: Starting at $54k, commensurate with education and experience Criminal Background Check: Yes Financial Background Check: Yes About the Department: The Third Party Billing Office provides excellent service for our students, staff, faculty, and outside agency constituents. The office assists students who are sponsored by public/private sector organizations, military agencies, educational institutions, and international embassies. The office bills for tuition and associated costs, maintains agency accounts, and handles all correspondence regarding third-party sponsorship. About the Position: The Third Party Billing Specialist is responsible for processing special online billing in agencies' online portals; authorizing or posting payments; preparing individualized statements and other student documentation requests; and cross-training on invoice processing for students receiving Post 9/11 GI Bill benefits. Performs periodic account reconciliation and resolves issues timely by communicating with students, agencies, and internal departments. Assists with the internal and external information process. Provides tech support within the Third Party Billing office in developing various workbooks, contracts, and exemptions set up in Banner. Provides excellent customer service to students, families, and other communities within the university. Responsibilities: Special Online Billing * Responsible for processing special online billings in agencies' specific online invoice portal; including but not limited to Chapter 31 Voc Rehab, ArmyIgnited, WAWF, Al Portals, Consortium of Universities billing exchange, and Virginia Prepaid Education 529 plans; and * Responsible for processing invoices in agencies preferred delivery methods and setting up new portal accounts per requests from third party agencies. Customer Service * Responsible for all aspects of customer service delivery to students and agencies according to established best practices; * Ensures customer service is provided in a consistent and timely manner; and * Manages and resolves issues through effective and clear communication. Cross-Trained on Post 9/11 GI Bill Processing * Cross-trains on invoice processing for student veterans receiving Post 9/11 GI Bill benefits, 702 Choice Act and Yellow Ribbon benefits, performs periodic account reconciliation, and communicates student account status with student veterans and dependents. Tech Support and Training * Develops various workbooks as needed in the Third Party Billing Office; * Participates in continuing trainings as required in various systems maintained by this position; and * As back-up, assists in maintaining third party exemptions and contracts set up in Banner and reviews/updates as needed prior to semester start. Development, Cross Training and Other Duties as Assigned * Acts as a team player, demonstrates professional courtesy to others and assists co- workers on an as-needed basis; and * Participates as group/staff meeting contributor. Required Qualifications: * Demonstrated experience in customer service, reconciling accounts receivable or other related bookkeeping experience; * Typically, 2-3 years of experience in accounts receivable billing/processing using 3rd party systems; * Demonstrated experience in invoice processing for student Veteran's receiving the Post 9/11 GI Bill benefits, as well as other Veteran's benefits; * Demonstrated experience in processing 529 plan invoices; * Excellent oral and written communication skills; and * Intermediate user of Microsoft Office applications, including Word, Excel and Access. Preferred Qualifications: * Bachelor's degree in related field; * Experience in higher education at a public college or university; * Basic knowledge of veteran benefit programs; * General understanding of student privacy laws and policy; and * Working knowledge of Banner and Patriot Web applications, VAOnce, or equivalent computer systems. Instructions to Applicants: For full consideration, applicants must apply for Third Party Billing Specialist at ********************** Complete and submit the online application to include three professional references with contact information, and provide a Resume for review. Posting Open Date: November 21, 2025 For Full Consideration, Apply by: December 9, 2025 Open Until Filled: Yes
    $54k yearly 60d+ ago
  • Billing Coordinator

    Talent Connect Now

    Account representative job in Ashburn, VA

    The Billing Coordinator is responsible for ensuring accurate, timely billing for multiple clients and projects. This role reviews weekly hours for employees and subcontractors, prepares invoices in coordination with operations and accounting, and tracks client payments and revenue records. The ideal candidate is detail-oriented, organized, and able to manage high-volume billing with accuracy and confidentiality. Key Responsibilities Review and validate weekly hours submitted by employees, independent contractors, and LLC subcontractors to ensure accurate client billing. Consolidate hours and generate weekly billing according to each client's schedule and contractual terms. Prepare and issue invoices in collaboration with Operations and Accounting. Track customer payments, credit notes, and necessary accounting adjustments. Support revenue reconciliation and accounts receivable follow-up with the Accounting and Finance teams. Maintain organized digital and physical records of timesheets, invoices, approvals, and related documents. Education & Experience Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred. Minimum 2-3 years of billing experience, ideally in project-based or multi-client environments. Experience using QuickBooks, Excel (intermediate/advanced), or equivalent ERP systems. Preferred experience in technical services, construction, or data center industries. Skills & Competencies Strong attention to detail and excellent organizational skills. Solid analytical skills and ability to reconcile data accurately. Intermediate to advanced proficiency in Microsoft Excel (pivot tables, reconciliations, formulas). Working knowledge of QuickBooks Online and billing workflows. Effective communication skills in English and Spanish, both written and verbal. Professionalism, discretion, and the ability to handle confidential financial information. Ability to manage multiple priorities and meet tight weekly billing deadlines.
    $37k-55k yearly est. 42d ago
  • Billing Clerk

    Casey Products, LLC 3.8company rating

    Account representative job in Newport News, VA

    Casey Auto Group is seeking a Billing Clerk to join our Accounting Team! Are you a highly organized and detail-focused professional looking to utilize your administrative and accounting skills? Casey Auto Group is seeking a dedicated Billing Clerk to join our Accounting Department and manage the core financial processing of our vehicle sales. Summary of Position: The Billing Clerk is a vital role responsible for obtaining and processing retail, lease, and wholesale sales files for all Casey Auto Group dealerships. Key responsibilities include accurately posting sales, managing sales commission, processing warranty payables, ensuring correct accruals, and calculating front and back-end gross profit. Essential Duties and Responsibilities: The successful candidate will be responsible for the following key functions: Transaction Processing: Post all retail and wholesale transactions, ensuring accuracy for correct general ledger balances and gross profit reporting. Payroll & Compensation: Prepare bi-monthly sales payroll and correctly expense sales team salaries and bonuses for each pay cycle. Verification & Reconciliation: Verify accounting gross profit and sales commission calculations. Documentation & Logs: Maintain accurate deal logs and sales people commission logs, and keep current filing of RCI's, Wholesale Bill of Sales, and sales people pay sheets. Administrative Tasks: Issue refund checks for vehicle deposits and access computer files to compile reports as requested. Inventory & Warranty: Review and adjust inventory as needed, and submit or exclude Limited Warranties (Q) for all retail new and used sales. Qualifications: To thrive in this role, an individual must meet the following requirements: Experience: Accounting degree or extensive knowledge of accounting, plus one year of general office experience is required. Typing Proficiency: Ability to type at least 50 WPM. Comprehension: Ability to read and understand complex instructions and information. Detail Orientation: Proven ability to perform each essential duty satisfactorily, with extreme accuracy and professionalism. Highly organized and able to work in fast-paced environment. Proficient in accounting software and Microsoft Office. Reynolds and Reynolds background is a plus. Prior automotive accounting experience and/or automotive dealership experience are strongly preferred. Why Join Our Team? At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed: Compensation & Schedule Pay range: $17.00-$20.00 per hour, depending on experience. Full-Time Schedule: Monday-Friday, 8:00am-5:00pm. Some overtime may be required. Weekly paychecks. Comprehensive Benefits Medical, Dental, and Vision Insurance FSA/HSA/LPFSA Prescription drug coverage HealthJoy App - company-paid healthcare navigation tool Employee Assistance Program 401(k) with company contribution upon eligibility Short- and Long-Term Disability Legal Resources coverage & ID Protection Work-Life Balance Vacation & Holiday pay Employee Perks Employee referral bonus programs Employee parts & service discounts Discounted gym memberships to OneLife & YMCA APPLY NOW! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $17-20 hourly Auto-Apply 60d+ ago
  • Billing Specialist

    Atlantic Heating & Cooling Service

    Account representative job in Virginia Beach, VA

    Job Description We are looking for a detail-oriented, reliable Billing Clerk to correspond with customers regarding payments, issue invoices, and process credit memos. The Billing Clerk will also be tasked with updating accounting records with issued invoices, new payments, customer information, etc. You should be able to multitask, deal with customer concerns in a professional manner and assist the accounting department with the preparation of financial reports. To be successful as a Billing Clerk, you should have a good grasp of accounting practices and strong organizational skills. An outstanding candidate will demonstrate excellent communication skills and a knack for working with numbers. Billing Clerk Responsibilities: Creating and issuing invoices to customers. Processing credit memos. Preparing account statements for customers. Following up on outstanding payments and answering customer queries. Monitoring all payments and preparing monthly billing reports. Managing account balances and resolving inconsistencies. Assisting the accounting department with the preparation of financial reports. Updating accounting records with issued invoices, processed payments, new balances, and customer contact information. Billing Clerk Requirements: High school diploma/GED. Previous experience as a billing clerk or in a similar role. Knowledge of accounting software such as Sage50. Working knowledge of accounting standards and relevant legal regulations. Strong communication, organizational and time-management skills. Ability to work efficiently under pressure. Proficient in Microsoft Office. Excellent math skills. Strong attention to detail. Powered by JazzHR SknYikpagk
    $30k-41k yearly est. 26d ago
  • MEDICAL BILLING SPECIALIST-CPC

    Va Ear Nose Throat Associates

    Account representative job in Richmond, VA

    SUMMARY DESCRIPTION The Medical Billing Specialist is responsible for entering surgery charges, after review of the operative report. The medical billing specialist may also be assigned other work in the dept as needed. RESPONSIBILITIES Reviews op reports to verify the codes that were authorized were documented. Applies appropriate coding methodology to prevent a bundling denial, which includes using modifiers as needed. If changes are found in the op report or on the change report from the surgery center, it is necessary to work with the surgery scheduler to have the pre-authorization requirements of the new codes verified/updated. Works the missing ticket report for all scheduled surgeries. May be asked to post remits, credit balance report as needed. If there is a discrepancy found while reviewing the op report, it may be necessary to query the physician to clarify the procedure performed via text, email or EMR message. Weekly email is completed to the physicians including ASC president and the Director of Revenue Cycle Management to inquire about incomplete or missing op reports. Works all visit category 4 accounts on the AR within one week of assignment All other duties as assigned. QUALIFICATIONS A high school diploma; Certified Professional Coder, it is necessary to maintain CEU's; Experience in a medical office setting, preferably at least 2 years and preferably with billing functions; Excellent communication and customer service skills; Basic knowledge of keyboard and accurate data entry skills; Technical skills sufficient to be able to run reports and interpret data; A team player who is able to facilitate people working together in a collegial and efficient manner; Ability to communicate clearly in person and/or on the phone and establish/maintain cooperative relationships with patients, physicians and staff; Ability to organize and prioritize tasks effectively; Ability to read, understand and follow oral and written instructions. ENVIRONMENTAL/WORKING CONDITIONS Medical office setting. Well-lit and well-ventilated adequate space. Some exposure to communicable diseases and other conditions common to a clinical environment. PHYSICAL/MENTAL DEMANDS Requires sitting for extensive periods of time. Must be able to view a computer screen for an extended period. Light lifting required up to 15 lbs. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, and such other equipment, as necessary.
    $30k-41k yearly est. Auto-Apply 22d ago
  • Patient Accounts

    Capital Area Pediatrics 4.1company rating

    Account representative job in Oakton, VA

    Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a full-time Medical Biller to join our team. This is an on-site position located at our Central Business Office in Oakton, Virginia. Responsibilities Complete all charge entry duties as assigned on a daily basis according to productivity requirements. Back-up and assist other billing department staff as required. Examining documents for missing information and ensuring documents are accurate. Review provider documentation for support of clinician-selected ICD-10, CPT, and HCPCS codes. Extracting relevant information from patient records. Liaising with physicians and other parties to clarify information. Performing chart audits. Advising and training physicians and staff on medical coding. Ensuring compliance with medical coding policies and guidelines. Support credentialing process. Performs other duties as assigned. Knowledge, Skills, and Abilities Knowledge of medical terminology. Ability to work autonomously and as part of a team. Ability to communicate effectively in both oral and written form. Ability to understand and follow instructions. Ability to perform in an organized and efficient manner, demonstrating adaptability and flexibility Ability to provide quality customer service to patients, families, vendors, and other team members Requirements Medical Billing/Collections experience required. Credentialing experience preferred. Experience working with Electronic Medical Records (EMR) - Athena is a plus! High school diploma or equivalent required. Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.
    $27k-42k yearly est. Auto-Apply 60d+ ago
  • Billing Specialist I

    Beacon Oral Specialists

    Account representative job in Winchester, VA

    Job Title: Billing Specialist I Job Location: Winchester Oral Surgery Center 1010 Amherst St, Winchester, VA 22601 Job Type: Fulltime Summary: Are you looking for a company that you can call home and have opportunities to grow? We are looking for an experienced Billing Specialist I to join our growing organization. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands-on training to move forward within the company. Your new career awaits you... Job Description: Partner with practices throughout the US to login to their systems to grab and work claims. Review coding, demographics, and claim information prior to filing. Collect and review referrals and pre-authorizations. Collect and enter claim information. Prepare bills, invoices, and document amounts due for medical procedures and services. Resolve billing discrepancies and issues. Perform electronic claims filing and add narratives to claims. Track and work rejections. Communicate with clients regarding billing questions and concerns. Ensure compliance with company policies and procedures. Investigate the insurance claims and communicate with stakeholders. Research the stipulations of insurance policies. Required Qualifications: Highschool degree or equivalent. 1 year or more of experience managing billing claims in a healthcare, dental, or medical setting required. Must meet company productivity measures and standards during normal work hours. Strong understanding of industry-specific policies, such as HIPAA regulations for health care. Strong analytical skills and attention to detail Experience with Microsoft Office, Excel, SharePoint, MS Teams, and healthcare billing software systems required. Strong communication, including writing, speaking and active listening. Good problem-solving and critical thinking skills. In-depth knowledge of healthcare or dental best industry best practices. Organization, time management and prioritization abilities. Ability to be discreet and maintain the security of patient or customer information. Preferred Qualifications: OMS Vision Schedule: Monday - Friday 8AM - 4:30PM Working on-site is an essential function of this role. Benefits: 401(k) Matching Dental Insurance Health Insurance Life Insurance Vision Insurance Referral Program Special Requirements: Working on-site is an essential requirement of this role. Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing and keyboarding, may lift up to 25 lbs. Ability to sit behind a desk approximately 80% of the workday required. This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned. Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $31k-42k yearly est. 14d ago
  • Billing Specialist

    Renova One

    Account representative job in Chesapeake, VA

    Job DescriptionDescription: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. Job Summary: As a Billing Specialist at Renova One, you will be responsible for accurate and timely customer billing, cash application, and supporting core accounting processes. The ideal candidate is organized, dependable, and interested in growing their accounting skill set - including learning Accounts Payable over time. This position plays a key role in ensuring strong cash flow, clean customer accounts, and smooth coordination between operations, sales, and accounting. Responsibilities & Duties: Prepare and process customer invoices accurately and on time Review billing data for completeness, accuracy, and proper approvals Resolve billing discrepancies and respond to internal and customer inquiries Ensure billing aligns with contracts, pricing, and project/job details Apply customer payments (ACH, check, wire, credit card) to the correct accounts Reconcile customer accounts and research payment variances or short pays Assist with AR aging reviews and follow up on open or unapplied items Support month-end close activities related to billing and cash receipts Learn and assist with AP processing, including invoice entry and coding Support vendor reconciliations and help resolve invoice discrepancies Assist with AP workflows as part of cross-training and development Maintain accurate records and documentation Support audits, reporting, and internal controls as needed Collaborate with accounting and operations teams to improve processes Requirements: Qualifications: At least 3 years of experience in billing, AP/AR, or accounting support Experience with cash application or payment posting preferred Basic understanding of accounting principles Experience with accounting or ERP systems (e.g., Sage Intacct, NetSuite, QuickBooks, or similar) a plus Strong attention to detail and ability to manage multiple priorities Clear communicator with strong follow-up skills Comfortable working in a fast-paced, deadline-driven environment Other: All offers of employment are contingent upon a drug panel and a background check Valid Driver's License is required Your information will be kept confidential according to EEO guidelines
    $30k-41k yearly est. 8d ago
  • Deal Auditor/Billing Clerk

    Short Pump Motorcars LLC

    Account representative job in Tuckahoe, VA

    Job DescriptionDescription: BIG NEWS, SHORT PUMP! Great Lakes Auto Group is bringing HONDA to YOU! Opening January 2026 - HONDA OF SHORT PUMP! We may be new to your neighborhood, but we're not new to the automotive world. With over 15 years of experience and more than 10 locations, Great Lakes Auto Group is more than a dealership-we're building a team, a culture, and a future. Join us as we launch Honda Short Pump and grow your career with Great Lakes! Position Overview: The Deal Auditor/Billing Clerk is responsible for accurately reviewing, auditing, and processing all retail, lease, and wholesale vehicle deals. This role supports sales, finance, accounting, and management by ensuring documentation accuracy, compliance with state and lender requirements, and efficient billing processes. Key Responsibilities: Audit all car deals for accuracy and completeness before submission Verify signed documents, buyer's orders, trade information, rebates, taxes, and incentives Work closely with the F&I department to correct missing or inaccurate paperwork Submit and bill out vehicle deals into the dealership system (CDK, Reynolds, Dealertrack, etc.) Process funding packets to lenders and follow up on pending fundings Reconcile schedules related to deals, contracts in transit, and trade receivables Maintain organized digital and physical deal files Support the accounting and office team with other financial tasks as required Requirements: Qualifications: Previous dealership experience required (deal billing, accounting, or F&I support preferred) Strong understanding of automotive deal structure and paperwork High attention to detail with excellent organizational skills Ability to work in a fast-paced environment and meet funding deadlines Proficiency with DMS platforms such as CDK preferred not required Strong communication skills for working with sales and finance departments Basic to intermediate Excel skills We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law
    $30k-41k yearly est. 4d ago
  • Billing Specialist

    Pbmares

    Account representative job in Newport News, VA

    Join Our Team as a Billing Specialist At PBMares, we believe accuracy, efficiency, and client care are at the heart of great financial operations. As a Billing Specialist, you'll play a vital role in ensuring client invoicing runs smoothly, supporting our centralized billing operations, and delivering a positive experience for both clients and internal teams. This is more than just billing-it's about building relationships, resolving issues, and ensuring every invoice reflects the quality of our engagements. If you thrive in a fast-paced environment, have a sharp eye for detail, and enjoy collaborating across teams, this role is for you. PBMares Core Values: * Integrity * Trust * Respect * Accountability * Caring What that means for you: * Full benefits: medical, dental, 401K match & HSA. * Paid Time Off * 11 paid holidays per year * Flexible work schedule to include hybrid work environment. * Summer Hours! Half days on Friday (based on a minimum 40-hour work week) * Company investment of a minimum of 40 hours learning and development annually What You'll Do: * Gather and validate client data, ensuring accuracy and integrity. * Perform analytical reviews to recommend invoices aligned with engagement terms. * Monitor accounts receivable and proactively follow up on overdue balances. * Collaborate with partners and teams to resolve discrepancies and align invoice amounts. * Communicate with clients to facilitate timely collections, resolve disputes, and negotiate payment arrangements. * Escalate delinquent accounts when necessary, preparing documentation and supporting handoffs. * Analyze collection trends to recommend improvements that enhance cash flow. * Contribute to finance department projects, driving process improvements and efficiency. * Refine business processes to ensure billing and collections data requirements are consistently met.
    $30k-41k yearly est. 41d ago
  • Patient Billing Specialist

    Johnson Health Center 4.1company rating

    Account representative job in Madison Heights, VA

    The Billing Specialist works as part of the administrative team and is responsible for assisting patients with billing inquiries, processing payments, and several other aspects of billing and financial duties within the organization. Essential Duties and Responsibilities: 1. Assists patients with billing questions, problems in person or on the phone. Follow up on all calls, documenting as necessary. 2. Reconciles LabCorp Bills to ensure proper allocation of funds. 3. Working through the RPI LabCorp dx code online and an Excel spreadsheet. 4. Researches and processes patient refunds and/or credit balances. 5. Performs payment posting. 6. Responsible for working through Medicaid pending claims. 7. Evaluates accounts for collections activities. 8. Processes return mail and notes patient accounts of needed updates. 9. Responsible for cleaning up and monitoring old billing alerts on accounts. 10. Works through claim/action errors for coding corrections needed. 11. Maintains and assists all Patient Assistant Specialist staff with passwords and logins for insurance-related websites. 12. Ensures confidential information gained through job performance is kept confidential. 13. Must demonstrate good internal and external customer service skills. 14. Follows the supervisor's instructions. 15. Physical attendance is an essential element of the job and necessary to perform the essential functions of the Billing Specialist. 16. Performs other duties as assigned. Other Functions: 1. Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual. 2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission. 3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve. 4. Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require. JHC Core Values: Staff members must actively demonstrate dedication and commitment to the core values of JHC. 1. Respect - We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice. 2. Integrity - We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions. 3. Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement. 4. Innovation - We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures. 5. Teamwork - We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience. Qualifications: 1. High School diploma or equivalent. 2. Previous billing experience required. 3. Must be self-motivated with well-developed organizational skills and computer experience, including, but not limited to, Word, Excel, and database functions. 4. Must possess strong communication skills; works well with external organizations and employees. Physical Demand and Working Environment: Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 15 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 10 hours of constant computer usage. OSHA low-risk position. EOE/M/F/D/V
    $33k-39k yearly est. 60d+ ago
  • Client Service Representative - Floater(Part Time 20 Hours) (Front Royal Branch)

    Atlantic Union Bank 4.3company rating

    Account representative job in Front Royal, VA

    The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position Accountabilities Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner. Greet and provide exceptional service in person and by telephone/email. Provide accurate information regarding Bank services, products, policies and procedures. Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services. Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management) Complete forms and other required documents and follow Bank policies and procedures. Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes. Perform all duties of a Teller to include: Provide excellent client experience Perform basic client and cash transactions Balance cash each day Identify referral opportunities to contribute to branch goals Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures Identify risk and escalate concerns through proper channels Develop and maintain knowledge of bank products, services, including other lines of business Ability to learn and adapt to changing digital channels Perform other duties as assigned. Organizational Relationship This position reports to Branch location leadership. Position Qualifications Education & Experience High school diploma or equivalent (GED). One (1) or more years of experience in a client service and/or a cross-trained teller position Previous cash handling experience preferred Knowledge & Skills Excellent customer service skills Excellent oral and written communication skills Ability to exercise sound business judgment Proficient computer skills Ability to handle multiple tasks with attention to details Flexible, able to adapt to change Shifts may vary for each position offering, depending on business need Able to stand for extended periods of time and lift objects up to 30 pounds Some local travel possible Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are currently offering an hourly amount between $18 and $20 dollars an hour. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $18-20 hourly 2d ago
  • Third Party Billing Specialist

    George Mason University 4.0company rating

    Account representative job in Fairfax, VA

    Department: Fiscal Services Classification: Admin Office Specialist 3 Job Category: Classified Staff Job Type: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: Hybrid Eligible Sponsorship Eligibility: Not eligible for visa sponsorship Pay Band: 03 Salary: Starting at $54k, commensurate with education and experience Criminal Background Check: Yes Financial Background Check: Yes About the Department: The Third Party Billing Office provides excellent service for our students, staff, faculty, and outside agency constituents. The office assists students who are sponsored by public/private sector organizations, military agencies, educational institutions, and international embassies. The office bills for tuition and associated costs, maintains agency accounts, and handles all correspondence regarding third-party sponsorship. About the Position: The Third Party Billing Specialist is responsible for processing special online billing in agencies' online portals; authorizing or posting payments; preparing individualized statements and other student documentation requests; and cross-training on invoice processing for students receiving Post 9/11 GI Bill benefits. Performs periodic account reconciliation and resolves issues timely by communicating with students, agencies, and internal departments. Assists with the internal and external information process. Provides tech support within the Third Party Billing office in developing various workbooks, contracts, and exemptions set up in Banner. Provides excellent customer service to students, families, and other communities within the university. Responsibilities: Special Online Billing Responsible for processing special online billings in agencies' specific online invoice portal; including but not limited to Chapter 31 Voc Rehab, ArmyIgnited, WAWF, Al Portals, Consortium of Universities billing exchange, and Virginia Prepaid Education 529 plans; and Responsible for processing invoices in agencies preferred delivery methods and setting up new portal accounts per requests from third party agencies. Customer Service Responsible for all aspects of customer service delivery to students and agencies according to established best practices; Ensures customer service is provided in a consistent and timely manner; and Manages and resolves issues through effective and clear communication. Cross-Trained on Post 9/11 GI Bill Processing Cross-trains on invoice processing for student veterans receiving Post 9/11 GI Bill benefits, 702 Choice Act and Yellow Ribbon benefits, performs periodic account reconciliation, and communicates student account status with student veterans and dependents. Tech Support and Training Develops various workbooks as needed in the Third Party Billing Office; Participates in continuing trainings as required in various systems maintained by this position; and As back-up, assists in maintaining third party exemptions and contracts set up in Banner and reviews/updates as needed prior to semester start. Development, Cross Training and Other Duties as Assigned Acts as a team player, demonstrates professional courtesy to others and assists co- workers on an as-needed basis; and Participates as group/staff meeting contributor. Required Qualifications: Demonstrated experience in customer service, reconciling accounts receivable or other related bookkeeping experience; Typically, 2-3 years of experience in accounts receivable billing/processing using 3rd party systems; Demonstrated experience in invoice processing for student Veteran's receiving the Post 9/11 GI Bill benefits, as well as other Veteran's benefits; Demonstrated experience in processing 529 plan invoices; Excellent oral and written communication skills; and Intermediate user of Microsoft Office applications, including Word, Excel and Access. Preferred Qualifications: Bachelor's degree in related field; Experience in higher education at a public college or university; Basic knowledge of veteran benefit programs; General understanding of student privacy laws and policy; and Working knowledge of Banner and Patriot Web applications, VAOnce, or equivalent computer systems. Instructions to Applicants: For full consideration, applicants must apply for Third Party Billing Specialist at ********************** Complete and submit the online application to include three professional references with contact information, and provide a Resume for review. Posting Open Date: November 21, 2025 For Full Consideration, Apply by: December 9, 2025 Open Until Filled: Yes
    $54k yearly 59d ago
  • Patient Accounts

    Capital Area Pediatrics 4.1company rating

    Account representative job in Oakton, VA

    Job DescriptionCapital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a full-time Medical Biller to join our team. This is an on-site position located at our Central Business Office in Oakton, Virginia. Responsibilities Complete all charge entry duties as assigned on a daily basis according to productivity requirements. Back-up and assist other billing department staff as required. Examining documents for missing information and ensuring documents are accurate. Review provider documentation for support of clinician-selected ICD-10, CPT, and HCPCS codes. Extracting relevant information from patient records. Liaising with physicians and other parties to clarify information. Performing chart audits. Advising and training physicians and staff on medical coding. Ensuring compliance with medical coding policies and guidelines. Support credentialing process. Performs other duties as assigned. Knowledge, Skills, and Abilities Knowledge of medical terminology. Ability to work autonomously and as part of a team. Ability to communicate effectively in both oral and written form. Ability to understand and follow instructions. Ability to perform in an organized and efficient manner, demonstrating adaptability and flexibility Ability to provide quality customer service to patients, families, vendors, and other team members Requirements Medical Billing/Collections experience required. Credentialing experience preferred. Experience working with Electronic Medical Records (EMR) - Athena is a plus! High school diploma or equivalent required. Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.
    $27k-42k yearly est. 18d ago
  • Patient Billing Specialist

    Johnson Health 4.1company rating

    Account representative job in Madison Heights, VA

    The Billing Specialist works as part of the administrative team and is responsible for assisting patients with billing inquiries, processing payments, and several other aspects of billing and financial duties within the organization. Essential Duties and Responsibilities: 1. Assists patients with billing questions, problems in person or on the phone. Follow up on all calls, documenting as necessary. 2. Reconciles LabCorp Bills to ensure proper allocation of funds. 3. Working through the RPI LabCorp dx code online and an Excel spreadsheet. 4. Researches and processes patient refunds and/or credit balances. 5. Performs payment posting. 6. Responsible for working through Medicaid pending claims. 7. Evaluates accounts for collections activities. 8. Processes return mail and notes patient accounts of needed updates. 9. Responsible for cleaning up and monitoring old billing alerts on accounts. 10. Works through claim/action errors for coding corrections needed. 11. Maintains and assists all Patient Assistant Specialist staff with passwords and logins for insurance-related websites. 12. Ensures confidential information gained through job performance is kept confidential. 13. Must demonstrate good internal and external customer service skills. 14. Follows the supervisor's instructions. 15. Physical attendance is an essential element of the job and necessary to perform the essential functions of the Billing Specialist. 16. Performs other duties as assigned. Other Functions: 1. Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual. 2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission. 3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve. 4. Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require. JHC Core Values: Staff members must actively demonstrate dedication and commitment to the core values of JHC. 1. Respect - We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice. 2. Integrity - We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions. 3. Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement. 4. Innovation - We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures. 5. Teamwork - We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience. Qualifications: 1. High School diploma or equivalent. 2. Previous billing experience required. 3. Must be self-motivated with well-developed organizational skills and computer experience, including, but not limited to, Word, Excel, and database functions. 4. Must possess strong communication skills; works well with external organizations and employees. Physical Demand and Working Environment: Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 15 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 10 hours of constant computer usage. OSHA low-risk position. EOE/M/F/D/V
    $33k-39k yearly est. 60d+ ago
  • Client Service Representative (Sandbridge Branch)

    Atlantic Union Bank 4.3company rating

    Account representative job in Virginia Beach, VA

    The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position Accountabilities Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner. Greet and provide exceptional service in person and by telephone/email. Provide accurate information regarding Bank services, products, policies and procedures. Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services. Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management) Complete forms and other required documents and follow Bank policies and procedures. Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes. Perform all duties of a Teller to include: Provide excellent client experience Perform basic client and cash transactions Balance cash each day Identify referral opportunities to contribute to branch goals Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures Identify risk and escalate concerns through proper channels Develop and maintain knowledge of bank products, services, including other lines of business Ability to learn and adapt to changing digital channels Perform other duties as assigned. Organizational Relationship This position reports to Branch location leadership. Position Qualifications Education & Experience High school diploma or equivalent (GED). One (1) or more years of experience in a client service and/or a cross-trained teller position Previous cash handling experience preferred Knowledge & Skills Excellent customer service skills Excellent oral and written communication skills Ability to exercise sound business judgment Proficient computer skills Ability to handle multiple tasks with attention to details Flexible, able to adapt to change Shifts may vary for each position offering, depending on business need Able to stand for extended periods of time and lift objects up to 30 pounds Some local travel possible Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $28k-39k yearly est. 2d ago
  • Collections Specialist

    George Mason University 4.0company rating

    Account representative job in Virginia

    Department: Fiscal Services, Student Accounts Classification: Admin Office Specialist 3 Job Category: Classified Staff Job Type: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: Hybrid Eligible Sponsorship Eligibility: Not eligible for visa sponsorship Pay Band: 03 Salary: Starting at $50k, commensurate with education and experience Criminal Background Check: Yes Financial Background Check: Yes About the Department: The Controller's Office establishes and monitors the university's internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures. The Controller's Office maintains close working relationships with the Office of Budget and Planning, Office of Sponsored Programs, Human Resources, and Payroll. The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating "no value added" efforts, and automating transaction processing. About the Position: The Collections Specialist develops and maintains a program that reduces defaulted student account write-off costs by focusing on earlier identification and intervention of "at risk" accounts prior to the start of the collection process. The Collections Specialist contacts students to explain Commonwealth of Virginia collection procedures and refers students, when applicable, to other departments for assistance; works independently and makes decisions that impact collections within university policies; provides a central point of communication for collection agencies, loan services, and internal staff; performs various reconciliations as directed; and supports daily, weekly, and monthly operations. Responsibilities: * Performs collection efforts via telephone and email focusing on "at risk" accounts prior to the start of the formal collection process; * Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts; * Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt Collection; * Supports the university's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation; * Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collection matters; and * Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned. Required Qualifications: * High school diploma or equivalent; * Experience working in Accounts Receivable. * Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Account Receivable applications; * Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels; * Skill in written and oral communication, with the ability to effectively communicate complex material; * Analytical and problem-solving skills; * Ability to work with Microsoft Word, Excel, and email systems; and * Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment. Preferred Qualifications: * Bachelor's degree in related field; * Experience in higher education and/or Student Accounts; and * Detailed understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications. Instructions to Applicants: For full consideration, applicants must apply for the Collections Specialist at ********************** Complete and submit the online application to include three professional references with contact information, and provide a resume for review. Posting Open Date: November 20, 2025 For Full Consideration, Apply by: December 5, 2025 Open Until Filled: Yes
    $50k yearly 60d+ ago

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