Account representative jobs in West Valley City, UT

Job Title: Customer Service Representative Pay Rate: $19.35/hour Job Type: Part-Time: Contract to Hire This role includes 1.5 weeks of training to prepare you for success. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease. What you'll do: Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns with Client values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this will be an essential role at Client Your skills include: Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks Nice to have: 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English/Spanish) is a plus Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

The Poulton Associates/Wright Flood team is offering a great opportunity for someone who works well in a team environment, enjoys providing excellent customer service, takes initiative, meets deadlines and has a strong desire to excel. This key member of our Client Support Team will work within a group of similarly minded professionals to help retail insurance producers across the country write, retain and service the catastrophe insurance policies available at our wholesale web site, ******************** The applicant will be using our 100% on-line platform to make placing flood, earthquake and landslide insurance fast and easy for independent insurance agents. To be successful in this role, the applicant must: Build and maintain professional, productive working relationships with fellow Support Team members, Brokers/Producers and Clients Have knowledge of insurance practices Identify customer needs and recommend solutions Be able to diffuse escalated situations Demonstrate strong verbal and written communication skills Be a team player who can work independently Stay abreast of new products, procedural changes and market trends Demonstrate excellent time-management skills and manage multiple concurrent projects with shifting priorities Job Functions: Service new and existing retail producers and their staff members Respond to and resolve retail producers and client concerns and inquiries Manage the marketing process, coordinating with retail producers to help them make best use of the on-line platform Deliver recommendations to retail producers as to the coverage features of our products Comply with internal systems, processes and procedures Provide support on other tasks as assigned Requirements: HS Diploma or equivalent Proficiency in Microsoft Windows, Word, Excel, Outlook Client 1-3 years of Call Center experience 1-5 years of experience in servicing personal or commercial lines property and casualty insurance accounts is a plus What We Offer: Paid Time Off (PTO) Paid Holidays Generous benefits package including health, dental, vision, 401(k), etc. Employee Stock Purchase Plan Tuition Reimbursement Student Loan Repayment Program Poulton Associates/Wright Flood is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

We are seeking a detailed-orientated and organized Billing Specialist to join our Logistics team The ideal candidate will be responsible for managing billing processes, ensuring accuracy in the processing of carrier invoices, POD's, Load confirmations, understanding of accounts payable and receivable, and maintaining strong communication with external clients and internal departments. This role requires attention to detail and multi-tasking, and willingness to learn new skills. Duties Manage and process daily carrier invoices both on the U drive & Tailwind program Ensure order is completed correctly, Etc.. PO#, branch, location, & driver Perform data entry tasked to maintain up-to-date billing information Analyze billing discrepancies and resolve issues through effective communication with carrier's and factoring companies Ensure timely and accurate production of invoices and reconciled for month-end billing Maintain required documents for setting up new carriers. W9, COI, NOA's, and carrier packets. Utilize analysis skills to prepare reports on billing activities and account status Apply vendor payments and customer payments daily Open communication with dispatchers and team leaders. Cross-train with other members of billing team to ensure coverage during vacation Qualifications Experience in working with different software, Tailwind, SAP, & Excel an assets Strong analytical skills with the ability to understand to find and correct discrepancies Excellent data entry skills with a focus on accuracy and detail Understanding of accounts payable & receivable Strong ability to communicate requirements from other divisions Comfortable creating weekly reports AR aging/AP aging's, and disbursements Collaborate new ideas for efficiencies Able to work in fast paced environment Knowledge and understanding of Logistics and brokering, both internally and externally Job Type: Full-Time

Location Salt Lake City, Utah (travel between customer sites within a 50-mile radius) Job DescriptionWe're looking for a Field Account Representative to provide reliable on-site account support across multiple manufacturing locations. You will be the primary liaison between our customers, vendors, and internal teams-managing repair requests, processing industrial parts, and ensuring all communication and data entry are handled accurately and efficiently.This field-based role requires daily travel between manufacturing facilities. You will work directly inside customer plants, coordinating repair activity, gathering information, and maintaining organized, real-time workflow updates. A car and phone stipend will be provided. Key Responsibilities - Visit assigned customer sites on a regular schedule within a 50-mile radius. - Serve as the primary on-site contact, building strong working relationships across each location. - Process incoming industrial machine parts that require repair. - Identify failed components and gather necessary information for repair entry. - Accurately enter all part details into the ERP system (training provided). - Communicate repair status updates, quote information, and next steps to the customer. - Coordinate with internal teams (operations, service, logistics) to ensure repairs move quickly and accurately. - Communicate regularly with customers to ensure expectations are met and issues are resolved promptly. - Identify opportunities to improve workflow efficiency or customer satisfaction. - Maintain accurate logs of repairs, parts processed, and customer interactions. - Provide weekly updates on activity, trends, and items requiring follow-up. - Travel daily between customer locations. - Manage your schedule effectively to support multiple sites while maintaining consistent service and communication. What Success Looks Like - You maintain a consistent, reliable presence across all assigned customer sites. - Repair requests are processed accurately and entered with minimal errors. - Communication between the customer and AH Group remains smooth and proactive. - Repair turnaround times stay on track because issues are identified early. - Customer feedback reflects professionalism and responsiveness. - Parts, logs, and documentation are organized and current. - You independently manage your field schedule effectively. - Opportunities to improve workflows or customer satisfaction are identified and shared regularly. Qualifications - Strong communication skills (in person, email, and phone). - Highly organized with strong attention to detail. - Ability to work independently and manage a rotating field schedule. - Comfortable working inside industrial/manufacturing environments. - Ability to perform light physical tasks involved in handling parts. - Experience with ERP software is a plus (training provided). - Valid driver's license and clean driving record. - Experience in industrial, repair, operations, logistics, or customer-facing roles preferred. Compensation & Benefits - Base salary: $55,000-$60,000 - + Monthly Sales bonus incentive - Car & phone stipend provided - Standard AH Group employee benefits Requirements- Standard Company background check, customer facilitated background check, and pre-employment screening.

The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management • Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. • Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. • Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. • Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. • Proactively identify potential issues and resolve them before escalation. Communication and Support • Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. • Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. • Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization • Accurately document all customer interactions, service requests, and status updates in the appropriate systems. • Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. • Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management • Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. • Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration • Collaborate with internal teams to coordinate service workflows and ensure seamless communication. • Proactively share customer feedback and insights with the team to improve overall service quality. • Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Ability to guide, motivate, and develop team members. • Expertise in managing and resolving disputes effectively. • Flexible and creative problem-solving skills and a proactive, customer-focused mindset • Advanced communication skills with the ability to communicate clearly and effectively across different mediums. • Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. • Comfort in presenting ideas and solutions to management and stakeholders. • Exceptional active listening skills and the ability to empathize with customers. • Time management and multitasking skills to handle multiple requests efficiently. • Build trust and rapport with both customers and internal teams. • Positive, solution-focused attitude with a commitment to accountability and self-improvement. • Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications • Associate degree or equivalent experience. • Minimum of 5 years of relevant customer service experience required. • Strong multitasking skills and ability to train and lead team members effectively. Physical Demands • Prolonged periods of sitting while working on a computer. • Occasional standing, bending, and other physical activities to support office or service-related tasks. • Repetitive hand movements associated with data entry and computer work. • Ability to lift and move up to 45 lbs. without assistance. Working Environment • Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. • Minimal travel may be required for training or customer support activities

At Yessio LLC, we're hiring a spirited and attentive person to join us in our call center and provide great customer service as a full-time Billing and Collections Representative! This is an entry-level opportunity where you can learn how to respectfully handle financial conversations and gain valuable skills in a supportive, remote environment. We have offices in Sandy and St. George, UT, and can hire remotely throughout the state, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City! Get ready to advance your career with a wide range of benefits and perks, including: Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days Paid time off Paid holidays Health and dental benefits Monthly employee recognition lunches Company barbeques Remote flexibility Monthly team motivation contests Weekly coaching sessions and paid training Spacious work area and desks Our main office is across the street from the Center Street Trax station Join us now and embark on an exciting remote financial journey! QUALIFICATIONS We're looking for someone who can work from Monday - Friday, 8:00 am - 4:30 pm and who meets these criteria: High school diploma or equivalent Fluent English communication skills and phone etiquette Computer proficiency and basic math skills Positive attitude, desire to learn more, and good attendance WHAT TO EXPECT As an entry-level Billing and Collections Representative, you make a real difference for our business and our customers. Customer service is your top priority as you answer incoming phone calls, make outbound ones, respond to questions, and speak with clients about delinquent payments. With a respectful attitude, you talk to customers about overdue bills and work with them to resolve their payments. You process payments, verify banking and employment information, and make sure accounts are properly updated. With your positive attitude and customer service skills, you help create lasting connections. WHO WE ARE Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture. HOW TO APPLY You're only one short initial application away from taking your first steps toward this rewarding entry-level position. Apply to be our remote Billing and Collections Representative and become a vital part of our financial matters!

Job Description At Yessio LLC, we're hiring a spirited and attentive person to join us in our call center and provide great customer service as a full-time Billing and Collections Representative! This is an entry-level opportunity where you can learn how to respectfully handle financial conversations and gain valuable skills in a supportive, remote environment. We have offices in Sandy and St. George, UT, and can hire remotely throughout the state, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City! Get ready to advance your career with a wide range of benefits and perks, including: Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days Paid time off Paid holidays Health and dental benefits Monthly employee recognition lunches Company barbeques Remote flexibility Monthly team motivation contests Weekly coaching sessions and paid training Spacious work area and desks Our main office is across the street from the Center Street Trax station Join us now and embark on an exciting remote financial journey! QUALIFICATIONS We're looking for someone who can work from Monday - Friday, 8:00 am - 4:30 pm and who meets these criteria: High school diploma or equivalent Fluent English communication skills and phone etiquette Computer proficiency and basic math skills Positive attitude, desire to learn more, and good attendance WHAT TO EXPECT As an entry-level Billing and Collections Representative, you make a real difference for our business and our customers. Customer service is your top priority as you answer incoming phone calls, make outbound ones, respond to questions, and speak with clients about delinquent payments. With a respectful attitude, you talk to customers about overdue bills and work with them to resolve their payments. You process payments, verify banking and employment information, and make sure accounts are properly updated. With your positive attitude and customer service skills, you help create lasting connections. WHO WE ARE Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture. HOW TO APPLY You're only one short initial application away from taking your first steps toward this rewarding entry-level position. Apply to be our remote Billing and Collections Representative and become a vital part of our financial matters!

Job DescriptionGadzoom Health is a growing Medical Directorship Group dedicated to providing exceptional care to patients in skilled nursing facilities. We are committed to delivering high-quality services and improving the health outcomes of our patients. Our team consists of skilled professionals who are passionate about making a difference in the lives of others. We are seeking a proactive and solutions focused Billing and Denials Specialist to generate and submit claims, manage denials, and support timely reimbursement for our services across skilled nursing facilities in multiple states. This role will report to the Director of Revenue Cycle Management while handling initial claim submission and resolving unpaid claims through appeals and corrections. This position is a full-time, in office role with the potential to transition to a hybrid schedule at the discretion of the manager. Key Responsibilities:Billing and Claim Management Complete accurate and timely charge entry Prepare and submit clean claims in accordance with payer and regulatory guidelines Monitor unpaid or rejected claims and perform AR follow up as needed Manage and maintain team access to insurance portals for claims and eligibility functions Review EOBs and remittances to determine denial causes and next steps Denials Review and Resolution Manage denials from identification through resolution Prepare and submit appeals with correct documentation and coding support Correct claim errors and complete timely resubmissions Collaborate with providers when documentation is missing or unclear Identify denial trends and share insights to strengthen workflows Compliance and Data Integrity Maintain accurate billing and denial records within internal systems Ensure compliance with payer rules and billing regulations Audit denied claims to reduce repeat errors and improve clean claim rates Support reconciliation efforts to ensure payment accuracy Cross Functional Collaboration Work closely with the Billing team on denial strategies and resolution Partner with SNFs and administrative teams to gather documentation or information Escalate complex denial issues to the Director for provider or facility involvement Communicate payer updates and documentation requirements to internal teams Helpful Knowledge, Skills and Abilities: Medical billing and denial management experience preferred In depth knowledge of claim submission, adjudication, and denial workflows Expertise in denial management, appeals, EOB interpretation, and payer policies Familiarity with CPT, ICD 10, HCPCS codes, and modifiers Strong analytical ability to identify denial trends and root causes Knowledge of Medicare, Medicaid, and commercial payer rules Familiarity with medical terminology, HIPAA, and EHR systems Proficiency in Microsoft Excel, Outlook, and Word Highly organized with strong attention to detail Strong written and verbal communication skills Ability to maintain confidentiality and work independently Benefits: Comprehensive benefits package including health insurance, dental, vision, and more Health savings account Paid time off plus six company paid holidays Opportunities for professional development and career advancement within a growing healthcare organization E04JI802p0k54088vub

Job DescriptionDescription: Mountain Land Physical Therapy is seeking a full-time Patient Billing Specialist to join our Revenue Cycle Management team at our home office in Cottonwood Heights, Utah. This is a great opportunity to develop your career in the healthcare industry with a growing company that will support your personal and professional goals. The role of the Patient Billing Specialist is vital in assisting the RCM Director to ensure accurate patient billing and timely collections at Mountain Land. This role supports our mission of exceeding team members' and patients' expectations by addressing patient inquiries with empathy, proactively resolving collection issues, and providing clear and precise explanation of charges, claims, and payment policies. What Does Your Role Look Like? Manage and review patient accounts Follow up on outstanding balances Address patient billing inquiries Resolve billing discrepancies Collaborate with patients and RCM team members Ensure accuracy, confidentiality, and timely billing processes Why Choose Us? Supportive, collaborative, service-oriented work environment Opportunity to directly impact patient satisfaction Work with a team committed to integrity and clear communication Contribute to organizational excellence and high-quality patient experiences Pay Range: $19/hr - $20/hr Hours & Benefits: Full-time (M-F - possible 4 10s - 7am to 7 pm). Eligible to receive medical, dental, vision, and life insurances, as well as 401k, PTO and wellness incentives. Benefits add roughly 20-30% additional income to the above pay range. Location: Cottonwood Heights, Utah, with occasional opportunities to work remotely if living in Utah . Requirements: Experience in patient billing, account management, or collection activities Ability to efficiently problem-solve Commitment to maintaining accuracy, compliance, and confidentiality Strong communication skills to handle sensitive financial discussions with patients Medical Billing Certification preferred

A billing specialist is responsible for assisting pharmacy staff in collecting, posting, and managing account payments. He/she will proactively initiate and conduct collection activity on all accounts, working closely with other pharmacy staff regarding the release and delivery of new orders, payment status and collection efforts. He/she will work continuously to reduce aging receivables. Pharmacy Billing Specialist Duties: Performs all billing entry operations. Posts payments to customer accounts and manages bank deposit reconciliation. Manages 3rd party and private pay aging accounts efficiently. Manages billing, pricing, cycling and reporting for Cubex. Collaborates with long-term care facilities to collect accurate patient insurance and census information. Calls insurers, responsible parties and appropriate others to follow up on rejected claims and garner accurate insurance information. Ensures the proper billing of Medicaid, Medicare, private pay and 3rd party insurances. Researches 3rd party discrepancies in a timely manner. Processes, reviews, and sends out monthly statements efficiently. Answers all incoming calls related to billing issues. Resolves all billing issues or forwards to appropriate authority as needed. Makes collection calls for outstanding invoices. Provides estimated costs of medications to long-term facility administrators for new admits. Verifies all insurance information. Works with pharmacy staff in diagnosing problems to develop solutions to increase productivity. Maintains strictest confidentiality adhering to all HIPPA Guidelines & Regulations. Performs other duties and responsibilities as required and/or assigned.

Job DescriptionSalary: Competitive and DOE Who we are: At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States.Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it! How You Will Support The Team: We are seeking a highly motivated and results-driven Collections Specialist to join our team. This role is responsible for managing a portfolio of delinquent subprime consumer loans, with the primary objective of minimizing losses through effective collections strategies. The ideal candidate will possess strong negotiation skills, a customer-focused approach, and the ability to work in a fast-paced environment while adhering to company policies and regulatory guidelines. What We Are Looking For: Loan Recovery & Delinquency Management: Proactively contact delinquent customers via phone, email, and written correspondence to secure payments and bring accounts current. Establish contact with borrowers and set up repayment terms that are manageable for the customer and acceptable to the bank. Negotiation & Payment Arrangements: Work with customers to understand their financial situations and negotiate appropriate payment arrangements while maintaining compliance with company policies and regulations. Engage in skip tracing efforts to locate borrowers as well as collateral, to enable productive collection efforts. Skip Tracing & Investigations: Utilize various tools and techniques to locate borrowers and encourage repayment of past-due accounts. Documentation & Recordkeeping: Accurately document all collection efforts, customer interactions, and payment commitments in the loan servicing system. Customer Service & Retention: Provide professional and empathetic customer service while balancing the need for collections and recovery. Build relationships with borrowers and promote a successful loan experience despite difficult circumstances. Collaboration: Work closely with internal departments, including underwriting, customer service, and legal teams, to develop and execute effective recovery strategies. Determine appropriate next steps which may include the assignment of repossession, litigation, or involvement with other third-party vendors. Properly and accurately document account activities. Make recommendations to management regarding accounts needing additional attention. Contribute to a positive and mutually beneficial cohesion with team members. Assist in other areas of the department as required by business needs. Compliance & Regulatory Adherence: Ensure all collection activities comply with federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies You would be a GREAT fit with these skills: Responsible, honest, and strong work ethic. Behave in a professional manner, maintaining appropriate relationships with coworkers and colleagues. Ability to handle difficult conversations professionally Detail-oriented with strong organizational skills Professionally answer incoming calls and assist the caller effectively. Ability to nurture and manage business relationships with third party loan servicer and other vendors. Excellent verbal and written communication skills Proficiency in Microsoft Office Suite Ability to successfully work in a team environment. Bilingual (Spanish) is a plus Preferred Level of Experience: Education: High school diploma or equivalent required Experience: Minimum of 1-2 years of experience in collections, subprime lending, or consumer finance; experience with delinquent loan recovery preferred. Whats in it for YOU? Environment: Office-based, with the ability to work from home 2 days a week after introductory period Shift: Full time, 35-40 hours per week May require evening and weekend availability based on business needs Comprehensive benefits including medical, dental, vision, disability, and life insurance 401K with a company match PTO including 11 federal paid holidays off, vacation time and sick time Financial Wellness Program Volunteer Opportunities Awesome company culture and co-workers who love to work here 30% of our employees have worked at Medallion Bank for 10 years. Work Life Balance We dont use that term lightly! Company Wide Open Door Policy Please note that if selected, you are required to pass a pre-employment background check and maintain a clear background.

The Billing Specialist is responsible for accurate and timely processing of patient billing within a Federally Qualified Health Center (FQHC) environment. This role supports the full revenue cycle, including charge entry, claim submission, payment posting, insurance follow-up, and patient account resolution. Experience with eClinicalWorks (eCW) and sliding fee scale processes is highly preferred. Role and Responsibilities * Accurately enter charges, review encounters, and ensure proper coding and documentation requirements are met. * Prepare, submit, and monitor insurance claims (Medicaid, Medicare, commercial plans). * Complete payment posting for insurance and patient payments, including bulk remittances. * Identify and resolve billing errors, rejections, and denials; perform follow-up with payers as needed. * Maintain familiarity with FQHC billing rules, including PPS, wrap payments, sliding fee scale, and eligibility verification. * Communicate with patients regarding account questions, balances, and payment arrangements. * Maintain accurate patient financial information, insurance coverage, and documentation according to compliance standards (HIPAA, HRSA, UDS). * Collaborate with front desk, clinical staff, and finance teams to ensure accurate billing workflows. * Generate reports and support month-end reconciliation as assigned. * Other duties as assigned. Requirements Preferred Qualifications * Experience with eClinicalWorks (eCW) practice management/EHR system. * Knowledge of sliding fee programs and income verification processes. * Prior FQHC or community health billing experience. Qualifications and Education Requirements * 2-3 years of medical billing, revenue cycle, or insurance claims experience. * Strong knowledge of insurance plans, billing procedures, and payment posting. * Bilingual (English/Spanish) required. * High level of accuracy, attention to detail, and organizational skills. * Ability to work both independently and collaboratively in a fast-paced environment. * Strong communication and customer-service skills. Skill & Competencies * Ability to sit for long periods and work on a computer. * Ability to maintain confidentiality and handle sensitive financial/health information.

Job Details Pleasant Grove 1 - Pleasant Grove, UT Full-TimeDescription Utah Fertility Center's Pleasant Grove location is hiring a full-time Billing Specialist to join our team! This is an opportunity to work in the innovative and exciting field of fertility and join an extraordinary and committed staff. This position includes but is not limited to the following responsibilities: Prepare and submit electronic and paper insurance claims to various insurance companies. Review claims for accuracy, completeness, and compliance with insurance requirements. Follow up on unpaid or denied claims to ensure timely resolution. Handle patient inquiries regarding billing issues and resolve discrepancies. Document all communications and actions taken in the billing process. Stay updated on changes in billing regulations and coding standards. Ensure confidentiality and security of patient information in compliance with HIPAA regulations. Other duties as assigned Qualifications Education: High school diploma or equivalent required. Certification in medical billing and coding preferred. Experience: Minimum of 2 years of experience in medical billing or a related field. Experience with electronic health records (EHR) and billing software.

About Us Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential. Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach. Job Duties (duties may vary based on region and location) Assistance with prepping Physician, Medications, and DME Billing to include Verifying billing is received (and scanned) for each scheduled patient (per day and provider) Verifying LIBC-9's are included (and creating/printing if any are missing), for all WC patients Alphabetizing bills (per day and provider) Printing dictations (per day and provider) Requesting any missing dictations from provider Renaming and printing Dr. Leiberman's EMGs/Procedures Matching bills with all supporting docs once charges are entered and bills printed (per day and provider) Mailing/faxing of bills, and scanning completed faxed bills Assistance with Rehab Billing Assist with printing Rehab bills and exporting/printing corresponding notes Assistance with mailing/faxing of all Rehab bills, and scanning completed faxed bills A/R-Collections Assistance Updating green sheets Downloading WCAIS correspondence (WC) Assisting with Reconsiderations for partially paid bills Assisting with Rebilling accounts Assisting with billing exhausted MVA accounts to personal health insurance Assist with billing out “Insurance Pending” accounts Assist with following-up on medical cases Back-up support for UR records requests (WC) Back-up payment posting support (ie personal health insurance EFTs, medical records payments, month end help as needed) Reviewing denials for exhausted MVA's and any other pertinent correspondence to be brought to collectors' attention for review/follow-up Intake/Medical Records Assistance Monitor incoming records request, and distribute to appropriate office Scanning and saving all Glenolden records requests, and sending records to requesting party via mail, fax, or email Invoicing of all Glenolden records requests Review and distribute incoming faxes to appropriate staff Back-up support for deposition scheduling Assist with deposition records preparations Creating new MVA/WC/PI charts for new patients Minimum Requirements High school diploma or GED equivalent Additional Skills/Competencies Ability to maintain a strong confidentiality profile Ability to form interpersonal relationships (i.e. establish rapport with others) Ability to manage time effectively by setting priorities Physical/Mental Requirements Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting max. of 20 lbs. Diversity Statement Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

We are looking for friendly and energetic Collections Specialist who have the qualifications and skillsets that match today's opportunity. This position offers competitive pay and works within our Asset Quality team to manage and monitor the Bank's delinquency portfolio while supplying creative solutions in a rapidly growing and changing commercial lending environment. The Collections Specialist requires effective communication with Borrowers and Customers to meet collection goals. In addition to having expert communication skills, the ideal candidate must possess strong organizational, problem-solving, and critical thinking skills. Essential Job Functions: Collections and collection management: Perform inbound and outbound collections-based phone calls at high volumes. Consult with Borrowers regarding past due accounts. Process Borrower payments and organize payment arrangements. Prepare payment demand notices. Order periodic site inspections. Use of Microsoft Excel to update delinquency reports and other various reports as needed. Identify and recommend deteriorating loan files for movement to liquidation status. Collateral maintenance and analysis. Tax payment monitoring and resolution. Entity alert notifications and resolution. Vendor payment processing. Post-default tasks as assigned. Other tasks as needed and assigned, including, but not limited to: Mail processing and distribution. Bankruptcy activity. Liquidation activity. Small Business Administration activity. Requirements Extensive Collections experience. College education preferred. Detail oriented and possess excellent interpersonal, organizational, and communication (verbal and written) skills. Ability to problem solve and work independently. Self-starter with the ability to thrive in a deadline-driven environment. Strong technical skills, including but not limited to, Microsoft Office suite, web-based applications, and SharePoint/OneDrive. Preferred knowledge of banking/lending policies, procedures, rules, and regulations. Ability to learn quickly, adapt to new processes, and work in a collaborative environment. Ability to establish and maintain effective work relationships. Benefits Medical, dental, vision 401(k) with employer match Life and long-term disability coverage HSA and FSA plans Holidays and paid time off requests Robust wellness program (we're talking catered meals three times a week, lunch and learns, and onsite gym!) Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2024! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans. Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Physical and Other Requirements This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc. Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent English. Work Model: The employee in this position will work either a fully Onsite, or Hybrid work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasions. Utah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office - department and job requirements will determine eligibility.

Customer Service Professional Pay: $19/hour What You'll Do: Gain foundational knowledge of health insurance, benefits, and network plans to support Tier 1 member inquiries. Communicate with members via phone and email to resolve a variety of questions related to healthcare navigation and payment. Contribute to a positive and collaborative team culture aligned with company values. Report directly to a Team Lead in a role that plays a key part in member experience. What You Bring: A strong desire to help others and a resilient mindset that fosters empathy in every interaction. Excellent written and verbal communication skills to manage complex member inquiries. Ability to thrive in a fast-paced, high-volume environment while delivering personalized service. Quick adaptability to new software and processes; tech-savvy and detail-oriented. Composure and compassion when handling multiple tasks simultaneously. Preferred Qualifications: 1+ years of experience in a fast-paced work setting. 1+ years in a customer-facing role.

Who we are: At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it! How You Will Support The Team: We are seeking a highly motivated and results-driven Collections Specialist to join our team. This role is responsible for managing a portfolio of delinquent subprime consumer loans, with the primary objective of minimizing losses through effective collections strategies. The ideal candidate will possess strong negotiation skills, a customer-focused approach, and the ability to work in a fast-paced environment while adhering to company policies and regulatory guidelines. What We Are Looking For: * Loan Recovery & Delinquency Management: Proactively contact delinquent customers via phone, email, and written correspondence to secure payments and bring accounts current. Establish contact with borrowers and set up repayment terms that are manageable for the customer and acceptable to the bank. * Negotiation & Payment Arrangements: Work with customers to understand their financial situations and negotiate appropriate payment arrangements while maintaining compliance with company policies and regulations. Engage in skip tracing efforts to locate borrowers as well as collateral, to enable productive collection efforts. * Skip Tracing & Investigations: Utilize various tools and techniques to locate borrowers and encourage repayment of past-due accounts. * Documentation & Recordkeeping: Accurately document all collection efforts, customer interactions, and payment commitments in the loan servicing system. * Customer Service & Retention: Provide professional and empathetic customer service while balancing the need for collections and recovery. Build relationships with borrowers and promote a successful loan experience despite difficult circumstances. * Collaboration: Work closely with internal departments, including underwriting, customer service, and legal teams, to develop and execute effective recovery strategies. Determine appropriate next steps which may include the assignment of repossession, litigation, or involvement with other third-party vendors. * Properly and accurately document account activities. * Make recommendations to management regarding accounts needing additional attention. * Contribute to a positive and mutually beneficial cohesion with team members. Assist in other areas of the department as required by business needs. * Compliance & Regulatory Adherence: Ensure all collection activities comply with federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies You would be a GREAT fit with these skills: * Responsible, honest, and strong work ethic. * Behave in a professional manner, maintaining appropriate relationships with coworkers and colleagues. * Ability to handle difficult conversations professionally * Detail-oriented with strong organizational skills * Professionally answer incoming calls and assist the caller effectively. * Ability to nurture and manage business relationships with third party loan servicer and other vendors. * Excellent verbal and written communication skills * Proficiency in Microsoft Office Suite * Ability to successfully work in a team environment. * Bilingual (Spanish) is a plus Preferred Level of Experience: * Education: High school diploma or equivalent required * Experience: Minimum of 1-2 years of experience in collections, subprime lending, or consumer finance; experience with delinquent loan recovery preferred. What's in it for YOU? * Environment: Office-based, with the ability to work from home 2 days a week after introductory period * Shift: Full time, 35-40 hours per week * May require evening and weekend availability based on business needs * Comprehensive benefits including medical, dental, vision, disability, and life insurance * 401K with a company match * PTO including 11 federal paid holidays off, vacation time and sick time * Financial Wellness Program * Volunteer Opportunities * Awesome company culture and co-workers who love to work here - 30% of our employees have worked at Medallion Bank for 10 years. * Work Life Balance - We don't use that term lightly! * Company Wide Open Door Policy Please note that if selected, you are required to pass a pre-employment background check and maintain a clear background.

Job DescriptionDescription: The Billing Specialist is responsible for accurate and timely processing of patient billing within a Federally Qualified Health Center (FQHC) environment. This role supports the full revenue cycle, including charge entry, claim submission, payment posting, insurance follow-up, and patient account resolution. Experience with eClinicalWorks (eCW) and sliding fee scale processes is highly preferred. Role and Responsibilities Accurately enter charges, review encounters, and ensure proper coding and documentation requirements are met. Prepare, submit, and monitor insurance claims (Medicaid, Medicare, commercial plans). Complete payment posting for insurance and patient payments, including bulk remittances. Identify and resolve billing errors, rejections, and denials; perform follow-up with payers as needed. Maintain familiarity with FQHC billing rules, including PPS, wrap payments, sliding fee scale, and eligibility verification. Communicate with patients regarding account questions, balances, and payment arrangements. Maintain accurate patient financial information, insurance coverage, and documentation according to compliance standards (HIPAA, HRSA, UDS). Collaborate with front desk, clinical staff, and finance teams to ensure accurate billing workflows. Generate reports and support month-end reconciliation as assigned. Other duties as assigned. Requirements: Preferred Qualifications Experience with eClinicalWorks (eCW) practice management/EHR system. Knowledge of sliding fee programs and income verification processes. Prior FQHC or community health billing experience. Qualifications and Education Requirements 2-3 years of medical billing, revenue cycle, or insurance claims experience. Strong knowledge of insurance plans, billing procedures, and payment posting. Bilingual (English/Spanish) required. High level of accuracy, attention to detail, and organizational skills. Ability to work both independently and collaboratively in a fast-paced environment. Strong communication and customer-service skills. Skill & Competencies Ability to sit for long periods and work on a computer. Ability to maintain confidentiality and handle sensitive financial/health information.