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Become An Account Resolution Specialist

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Working As An Account Resolution Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $34,440

    Average Salary

What Does An Account Resolution Specialist Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become An Account Resolution Specialist

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Account Resolution Specialist jobs

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Account Resolution Specialist Career Paths

Account Resolution Specialist
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Collector Collections Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Account Manager Sales Manager Office Manager
Administrative Manager
6 Yearsyrs
Loss Mitigation Specialist Mortgage Loan Processor Office Manager
Billing Manager
7 Yearsyrs
Account Manager Billing Specialist
Billing Supervisor
6 Yearsyrs
Accounts Payable Clerk Billing Specialist Business Office Manager
Business Office Director
8 Yearsyrs
Loss Mitigation Specialist Loan Processor Office Manager
Business Office Manager
8 Yearsyrs
Specialist Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Accounts Receivable Specialist Credit And Collections Analyst Collections Specialist
Collection Supervisor
5 Yearsyrs
Collector Collection Supervisor
Collections Manager
5 Yearsyrs
Customer Care Specialist Member Service Representative Credit Analyst
Credit And Collection Manager
7 Yearsyrs
Accounts Payable Clerk Credit Analyst
Credit Manager
5 Yearsyrs
Resolution Specialist Account Manager Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
Accounts Receivable Specialist Specialist Assistant Director
Director Of Admissions
7 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Credit Analyst Office Manager Billing Manager
Patient Services Manager
8 Yearsyrs
Specialist Operations Manager Business Manager
Practice Administrator
10 Yearsyrs
Resolution Specialist Accounts Receivable Specialist Accounts Receivable Manager
Revenue Manager
8 Yearsyrs
Customer Care Specialist Home Health Aid Customer Care Representative
Senior Representative
5 Yearsyrs
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Average Length of Employment
Billing Specialist 3.1 years
Account Adjuster 3.1 years
Account Specialist 2.7 years
Recovery Agent 2.6 years
Bill Collector 2.6 years
Specialist 2.5 years
Collector 2.1 years
Debt Collector 1.9 years
Collection Agent 1.6 years
Top Employers Before
Supervisor 3.7%
Cashier 3.4%
Collector 3.2%
Server 3.0%
Top Employers After
Collector 6.0%
Specialist 5.2%
Manager 2.6%

Account Resolution Specialist Demographics

Gender

Female

69.5%

Male

28.3%

Unknown

2.1%
Ethnicity

White

80.2%

Hispanic or Latino

11.5%

Asian

5.8%

Unknown

1.7%

Black or African American

0.8%
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Languages Spoken

Spanish

85.7%

French

5.7%

Urdu

2.9%

Persian

2.9%

Hindi

2.9%
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Account Resolution Specialist Education

Schools

University of Phoenix

19.8%

University of North Texas

10.4%

Mountain View College

7.3%

Kirkwood Community College

5.2%

Strayer University

5.2%

Texas Southern University

5.2%

Delgado Community College

4.2%

Houston Community College

4.2%

Kaplan University

4.2%

Troy University

3.1%

Prairie View A & M University

3.1%

East Tennessee State University

3.1%

Brookhaven College

3.1%

Southwestern Illinois College

3.1%

Tulsa Community College

3.1%

Pellissippi State Community College

3.1%

Grambling State University

3.1%

Arizona State University

3.1%

Temple University

3.1%

Texas A&M University - Commerce

3.1%
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Majors

Business

35.1%

Health Care Administration

10.0%

Accounting

6.4%

Psychology

5.3%

Criminal Justice

4.7%

Communication

4.5%

Computer Science

3.6%

Management

3.3%

Medical Assisting Services

3.1%

Marketing

3.1%

Education

2.8%

Finance

2.8%

Nursing

2.2%

Political Science

2.2%

General Studies

1.9%

Liberal Arts

1.9%

Sociology

1.9%

Computer Information Systems

1.9%

Social Sciences

1.7%

Social Work

1.4%
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Degrees

Bachelors

35.2%

Other

30.8%

Associate

17.8%

Masters

7.7%

Certificate

5.0%

Diploma

2.1%

License

1.2%

Doctorate

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for An Account Resolution Specialist

QualityCustomerServiceAccountResolutionFinancialStatusDelinquentAccountsPaymentArrangementsDebtRepaymentOutboundCallsInsuranceCompaniesFdcpaPaymentPlansInboundCallsPastDueAccountsFollow-UpCallsPatientAccountsCustomerAccountsAccountInformationMedicaidMedicalInsuranceClaimsAccountBalancesBillingIssues

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Top Account Resolution Specialist Skills

  1. Quality Customer Service
  2. Account Resolution
  3. Financial Status
You can check out examples of real life uses of top skills on resumes here:
  • Provide quality customer service including bill maintenance and collection, payments, delivery information, and new product information.
  • Prepare account reviews and make periodic conference calls with Executive personnel to review account resolution issues.
  • Recorded information regarding financial status of client and status of collectionefforts.
  • Locate and notify clients/debtors of delinquent accounts by telephone, or in order to solicit payment.
  • Requested release of card for gas purchases once payment arrangements were made.

Top Account Resolution Specialist Employers

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