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  • Project Coordinator

    Insight Global

    Account services coordinator job in Columbus, OH

    Job Title: Project Coordinator/Project Management Assistant Duration: 1 year contract with potential extensions Pay Rate: $26-27/hr Shift: M-F 8-5pm The ideal candidate will be responsible for working with the Project Manager to ensure the participation of cross-functional stakeholders in furthering project goals. With organization and prioritization skills, this candidate will organize the necessary pieces to ensure project success. Responsibilities Work with Project Manager to develop, drive, and implement project goals Manage communications and deliverables from all stakeholders for project Track project accomplishments Establish partnerships cross-functionally as necessary to ensure project success Qualifications Excellent verbal and written communication skills, problem solving skills, and attention to detail Ability to prioritize and multi-task Expertise in Microsoft Office Suite
    $26-27 hourly 1d ago
  • Project Coordinator (Work from home!!!)

    Amerit Consulting 4.0company rating

    Remote account services coordinator job

    Project Coordinator (Work from home!!!) Duration: 12 months+ contract with high possibility of extension Pay rate: $28.00/hour Note: Remote role, equipment pickup required at Maximus office; return on-site when office reopens. Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM PST Remote Training: To Be Confirmed (TBC) Proficiency Required: Microsoft Project (must-have) Education, Experience & Requirements High School diploma, GED, or equivalent certification required. Minimum 5 years of experience as a Project Coordinator or in a comparable role. Proficiency with Microsoft Project, Excel, Word, and other standard office software. Strong transcription skills and knowledge of office equipment. Ability to handle confidential and sensitive information with discretion. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to work in a fast-paced, deadline-oriented environment and manage multiple tasks simultaneously. Capable of working independently and as part of a team. PMP certification preferred but not required. Key Responsibilities Track project progress and ensure stakeholders remain aligned with deadlines and deliverables. Build and maintain engagement across teams to achieve project goals. Ensure all project correspondence meets Client standards (accuracy, grammar, and formatting). Prepare work summaries, reports, and project readouts. Document and track lessons learned throughout the project lifecycle. Collaborate with internal teams to identify requirements, risks, and improvement opportunities. Adapt to shifting priorities and deadlines with flexibility and resourcefulness. Proactively identify and implement process improvements for efficiency. Maintain accurate documentation (meeting minutes, action items, project plans). Stay current on contract compliance provisions relevant to the project and role. Follow policies and procedures consistently without deviation. Perform other duties as assigned by management. Thanks! GURJANT "GARY" SINGH | LEAD RECRUITER Office ************
    $28 hourly 2d ago
  • Virtual Hotel Customer Service Coordinator

    Destination Knot

    Remote account services coordinator job

    Company: Destination KnotLocation: Remote - Work From Home As a Virtual Hotel Customer Service Coordinator, you'll help clients arrange lodging for leisure, group, or business travel. You'll ensure each booking runs smoothly while upholding Destination Knot's commitment to exceptional service. ResponsibilitiesUnderstand client needs and travel preferences Provide hotel recommendations and confirm reservations Manage booking changes and follow-up communication Keep detailed, accurate client records RequirementsOrganized and dependable Comfortable with digital tools and remote communication Friendly, professional demeanor Willingness to learn the travel booking process Why Destination KnotCollaborative remote environment Hands-on guidance and self-paced training Access to industry partnerships and hotel programs $45,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $45k-65k yearly Auto-Apply 33d ago
  • V104- Client Services and Administrative Support

    Flywheel Software 4.3company rating

    Remote account services coordinator job

    For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: Join Job Duck as a Client Services and Administrative Support assistant and become an integral part of a dynamic team supporting a growing business in the banking sector. In this role, you will manage client data, streamline processes, and ensure smooth communication across platforms. Your work will directly impact operational efficiency and client satisfaction by handling CRM systems, scheduling, and marketing tasks. This position is ideal for someone who thrives in a structured environment, enjoys organizing information, and brings creativity to marketing initiatives while maintaining a proactive and detail-oriented approach. • Salary Range: from $1,150 USD to $1,220 USD. Responsibilities include, but are not limited to: Make outbound calls when necessary to support client engagement Manage email communications and maintain organized inboxes Schedule events and coordinate logistics, including creating flyers and PowerPoint presentations Handle data intake and upload lead information into the system Utilize Canva for visual content creation Oversee pipeline management to track progress and opportunities Execute marketing tasks and assist with campaign planning Manage Salesforce CRM, ensuring accurate and timely data entry Collaborate with team members to ensure smooth onboarding and training processes Requirements: • Location & Time Zone: Remote, CST (Central Standard Time) • Working Hours: 8:30 AM - 5:30 PM CST • Software/Tools Required: • Salesforce (mandatory) • Salesloft • Microsoft 365 • Canva Required Skills: •Minimum of 1 year of experience with a client-facing role/intake role. •Advanced/native-level English skills (both written and spoken) • Marketing or sales background preferred • Organized • Attention to detail • Proactive • CRM proficiency (Salesforce) preferred • Customer service • Basic Excel experience • Creative • Systematic • Leadership Work Shift: Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
    $34k-54k yearly est. Auto-Apply 10d ago
  • Customer Onboarding Coordinator

    Runwise

    Remote account services coordinator job

    We are looking for a Customer Onboarding Coordinator who is eager to learn, motivated, and ready to start a rewarding career in support and energy technology. In this role, you will support the onboarding process, primarily focused on managing and owning the rebate application process for our clients with various utility partners. You will work hand in hand with your assigned Onboarding Manager, learning and growing into the overall Runwise onboarding process. Runwise (**************** is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 7500+ buildings throughout the US. Runwise's unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise's technology takes the equivalent of 80,000 cars worth of carbon emissions off the road each year. At Runwise, our barometer for success is customer satisfaction. As a Customer Onboarding Coordinator, your role will encompass the removal of barriers, addressing inquiries, and ensuring a frictionless path through the rebate application process. Key Responsibilities: Assist in managing the onboarding journey for utility partners from initial agreement to integration. Collaborate with the sales team to help process installations and ensure utility incentives are correctly applied. Verify completion of partner-related tasks before scheduling integration. Provide support to utility partners through email and phone, ensuring they are updated on integration progress. Address basic inquiries from utility partners between the sales phase and introduction to their dedicated support manager. Help maintain team communication by relaying job status updates. Essential Skills: Enjoy interacting with people from diverse backgrounds and be good at understanding others. Have strong written and verbal communication skills for clear and effective correspondence. Be good at multitasking and managing several tasks at once in a fast-paced environment. Show strong organizational skills with great attention to detail. Be motivated and driven to ensure utility partner satisfaction and success with our solutions. This is an excellent opportunity to join a fast-growing company and build a career path. You will learn about real estate and software/managed services sales at a rapidly growing tech company while having a tangible impact on reducing carbon emissions across the country. Runwise is proud to be an equal opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company. What you believe: No job is too small. Sincerity builds trust. Setbacks fuel progress. Efficiency is vital. Benefits: Medical, dental, and vision insurance HSA & FSA options Paid Parental Leave Access to Talkspace & Health Advocate Flexible PTO Commuter Benefits 401K Company paid life insurance Voluntary supplemental life insurance Free in-office lunch on Wednesdays Hybrid work environment Summer Fridays Monthly L&D Series Employee Resource Groups (e.g. DEIB Committee, Run Club) Salary Range: $55,000-$75,000 based on experience (East Coast Hours) This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.
    $55k-75k yearly Auto-Apply 31d ago
  • Customer Service Quality Assurance Spec II

    ASM Research, An Accenture Federal Services Company

    Account services coordinator job in Columbus, OH

    Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. + Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Uploads communications to system after obtaining necessary approvals. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects. + Coordinates with client and other Quality team members to obtain content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience + Professional Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific Skills** + Extensive experience with quality assurance program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Superb Internet software and Windows operating systems and software skills. + Exceptional ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $24.09/hour EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $24.1 hourly 7d ago
  • Accountant - Shared Services

    Limbach Facility Services LLC 4.4company rating

    Remote account services coordinator job

    Who We Are… Since our founding in 1901, Limbach's primary core value has always been: We Care. We are committed to creating a culture of belonging for our employees, our We Care culture, and our industry as a whole. Limbach Facility Services LLC, a subsidiary of Limbach Holdings, Inc., (NASDAQ: LMB) is an integrated building systems solutions firm whose expertise is the design, installation, management, service, and maintenance of HVAC, mechanical, electrical, plumbing and control systems. We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and infrastructure. We work for building owners in the private, not-for-profit, and public/government sectors. Our vision is to create value for building owners targeting opportunities for long term relationships. Our purpose is to create great opportunities for people. We carry out our vision and purpose through a commitment to our four core values… We Care We Act with Integrity We Are Innovative We Are Accountable The Benefits & Perks… Base salary range of $58K - $62K Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match. HSA, FSA, and life insurance offerings. Maximize your professional development with our award-winning Learning & Engagement team. Engage in our “We Care” culture through our ERGs, brought to you by EMBRACE. Career pathing flexibility and mobility. Who You Are… As Accountant - Shared Services, you are responsible for providing accounting activities to support business operations by ensuring accurate and timely billings, cash management and general data entry accounting tasks. This Position… Some examples of the work you might do includes: Reviews and enters project-related documentation for new project setups, change orders, initial cost projections, and estimate/phase code adjustments while ensuring documentation is accurate and compliant with the Limbach Way. Updates purchase orders in the relevant system for proper cost commitments and researches and resolves any pending invoice exceptions. Creates and files project preliminary notices and maintains Certificates of Insurance. Updated project commitments, enter job cost adjustments, and processes project closures as directed by project and accounting managers. Generates and distributes monthly customer billings for quoted or time and material work orders and projects under $500K to ensure accuracy and timeliness including the renewal of maintenance contracts. Perform cash management tasks, including cash applications, distributing customer statements, collections, maintaining collection notes and payment status, and escalating issues to project and accounting managers as needed. What You Need… Bachelor's Degree in Business, Finance, Accounting, or a related field, OR 2+ years of relevant, job-related experience in a service or construction industry (without a degree). Foundational knowledge of accounting principles and practices. Proficiency with Microsoft Office products (Excel and Word in particular) Must be organized, attentive to detail, and possess strong analytical skills. Ability to effectively communicate (both written and verbally) with diverse audiences. Capacity to produce results when working both independently and as a part of a team. Ability to travel up to 5% of the time. Preferred Qualifications: Familiarity with Viewpoint accounting software. Conduct Standards: Maintains appropriate Company confidentiality at all times. Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations. Cultivates and promotes the “Hearts & Minds” safety culture. Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE). Work Environment: This position operates in a professional office environment, and routinely utilizes standard office equipment such as computers, phones, copiers, printers, and scanners. The Company's “Work from Home” policy is applicable to this position. Physical Demands: In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity. This is considered a sedentary position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer. #LFS
    $58k-62k yearly 29d ago
  • Customer Service Coordinator - Direct Sales (Remote)

    Vestis Services

    Remote account services coordinator job

    The Customer Service Coordinator will support inside and outside sales representatives Responsibilities/Essential Functions: + Responsible for increasing customer retention through process knowledge and program management implementation. + Required to manage revenue backlog based on assignment. + Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners. + Create tutorials and facilitate customer meetings via webinars. + Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer's needs are met on schedule. + Pro-actively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities. + Advanced knowledge in direct sales order entry system, value added-services, and all operational processes. Knowledge/Skills/Abilities: + Ability to facilitate and lead projects. + Experienced Presentation skills. + Ability to take analytical approach to problem solving. + Strong resolution orientation with outstanding communication and customer service skills. + Strong communication skills / grammar. + Ability to work independently in a fast paced and changing environment. + Strong computer skills required. + Microsoft Office knowledge required including strong Excel, Outlook, Word and Windows. Working Environment: + Remote. Experience: + College degree preferred and/or minimum 3 years office experience. **Benefits:** Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year. **Compensation:** The hourly rate for this position ranges from $20.00 to $22.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $20-22 hourly 12d ago
  • Customer Service Coordinator - Direct Sales (Remote)

    Vestis 4.0company rating

    Remote account services coordinator job

    The Customer Service Coordinator will support inside and outside sales representatives Responsibilities/Essential Functions: * Responsible for increasing customer retention through process knowledge and program management implementation. * Required to manage revenue backlog based on assignment. * Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners. * Create tutorials and facilitate customer meetings via webinars. * Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer's needs are met on schedule. * Pro-actively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities. * Advanced knowledge in direct sales order entry system, value added-services, and all operational processes. Knowledge/Skills/Abilities: * Ability to facilitate and lead projects. * Experienced Presentation skills. * Ability to take analytical approach to problem solving. * Strong resolution orientation with outstanding communication and customer service skills. * Strong communication skills / grammar. * Ability to work independently in a fast paced and changing environment. * Strong computer skills required. * Microsoft Office knowledge required including strong Excel, Outlook, Word and Windows. Working Environment: * Remote. Experience: * College degree preferred and/or minimum 3 years office experience. Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year. Compensation: The hourly rate for this position ranges from $20.00 to $22.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
    $20-22 hourly 13d ago
  • Customer Service

    Tawk

    Remote account services coordinator job

    Qualifications Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. Requirements Interact by answering phone calls promptly, responding to emails within 24 hours Reach out and follow up with all lead generation channels running Booking cleaning jobs for cleaning technicians - when a customer calls, connecting them to the right cleaner Someone who is good at managing social media channels - IG and FB All 24-hour before emails need to be sent out (on how to prepare for their clean) Organized and resourceful Knowledge social media channels - IG and FB Marketing or branding experience is a plus! Knowledge with tools tawk.to, Canva, FB, IG, Word or Adobe is a Plus! Good with Written & Verbal Communication Skills Communicate via teams, email, or phone calls. Excellent interpersonal skills and customer focused Excellent people skills and team player Amendable to work 40 hours in a week Responsibilities Call all clients booked in for the day, to ensure they are still on for their clean - ideally at least 24 hours prior Contact cleaners to ensure they are aware of their schedule for the day - currently 8 cleaners Responsible to log into the systems at the beginning of the day All lead gen sources and they would begin to respond to leads and follow up and call back all potentials If there are customers that have been one-time cleans - call them and try and convert them to maintenance cleans. If a customer calls, vet t - Ihem, ensure they understand what we offer, check on availability, then coordinate alternative days if that day isn't available Someone who is ensuring customer is receiving consistent info (re offers), and making emails are going out. Set up and send email campaigns Additional Information What we offer: Remote Job ONLY 8:30 AM to 5:00 PM EST (New York Time) We offer competitive salary starting Php 25, 000/month (depending on the requirements)
    $34k-46k yearly est. 19h ago
  • Customer Service (REMOTE)

    Path Arc

    Remote account services coordinator job

    The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and Voicemails Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Ability to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Benefits Health Insurance (Dental and Vision included) Excellent Retirement plan Tremendous upward mobility into other positions and management Flexible hours Entirely Remote/Work From Home Only Student Loan Assistance Programs
    $34k-46k yearly est. Auto-Apply 60d+ ago
  • Customer Service Coordinator

    Home Appliance

    Remote account services coordinator job

    Job DescriptionBenefits: Great Working Environment Growth and Career Advancement Opportunities Flexible Scheduling 401(k) 401(k) matching Company parties Dental insurance Employee discounts Health insurance Paid time off Vision insurance Job Summary We are seeking a Customer Service Coordinator to join our team at Home Appliance. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis. This position requires travel to our local branches for team meetings, training, and other responsibilities. Please only apply if you can commit to regular travel to one of our locations in Northeast Ohio. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Why us: We were voted BEST OF THE BEST for 17 years straight by Medina Gazette readers for the Best Place to purchase appliances We want only the best and will invest in your growth We are the only Northeast Ohio company that offers the entire customer experience, including sales, service, installation, delivery and parts Growing organization provides multiple opportunities for advancement We reward positive results and outstanding customer service practices We are happy. We love what we do. We work hard and play hard. We are constantly evolving to ensure the big and small details of what we do aren't missed. Every process should be about getting customers and keeping them for life This is a remote position.
    $28k-38k yearly est. 12d ago
  • Work From Home Customer Service Coordinator

    Arsenault

    Remote account services coordinator job

    Full Job Description Work From Home Customer Service Coordinator - Specialty Servicing More Than Just a Bank, More Than Just a Career Your Voice is our voice. Well champion you. The best people listen and then say, How can I help? Thats what we do at Arsenault. Its how we take care of our customers. Its how were changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldnt be. Our Customer Care team is supported and empowered to be the best people to people. And well have your back every step of the way. Thats life at Arsenault. More Than Just Training, More About You At Arsenault, its important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, youll find that successful associates at Arsenault will: Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change Demonstrate a strong customer focus rooted in empathy Communicate effectively with peers, management and customers Exercise good judgment and independent decision-making skills Demonstrate exceptional listening, questioning, call control, and de-escalation techniques Be proactive, have effective time management and organizational skills Display dependability with a solid attendance record Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot) Compensation $20 per hour An additional 5% applies to Las Vegas, NV and Wilmington DE More Benefits, More Health, More Wealth, and More Life Arsenault believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something. Medical, Dental, Vision, Prescription coverage Day 1 Flexible Schedule Options Paid Time Off Wellbeing offerings such as backup childcare and Mental Wellness support Tuition Reimbursement Paid Training and Development offered quarterly Flexible Spending Account Life Insurance as well as Disability Disability Insurance 401 K and Stock Purchase Plan Basic Qualifications High school diploma, GED or equivalent certification At least 1 year customer service experience Work at Home Technology Requirements A secure home office environment that is free from background noise and distractions A reliable private internet connection that is not supplied by use cellular data (hot spot) Cable or fiber connections are preferred Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home,Sustained ability to maintain latency less than 250 ms in voice calls is required Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider A private network is password protected where you have ownership or line of site to every device on the network Arsenault reserves the right to request proof of internet provider, speed and service package from the associate Requirements are subject to change, as new systems and technology is delivered. Arsenault reserves the right to modify internet service requirements with sixty (60) days notice.
    $20 hourly 60d+ ago
  • Client Project Coordinator - based in New York City

    Meubles Foliot-Foliot Furniture

    Remote account services coordinator job

    Join Our Team at Foliot Furniture! At Foliot Furniture, were more than just a leading manufacturerwere a team of innovators, problem-solvers, and hard workers. We are an international company with 3 locations (Saint-Jérôme, Las Vegas and Mirabel). Known for our commitment to quality, efficiency, and sustainability, we take pride in designing and building exceptional furniture while fostering a workplace where employees thrive. As Client Project Coordinator, youll be assisting the New York State District Manager in maintaining and growing an exciting territory and partnering with both design professionals and community-focused organizations to bring spaces to life. Additionally, youll support various sales initiatives and contribute to project success in the supportive housing market. Key Responsibilities Assist New York State District Manager to manage sales pipeline and support growth Cultivate and expand client relationships with non-profit housing providers, developers, and architects Conduct client outreach, on site consultations and follow up support Work remotely with a strong internal support team to deliver proposals, quotes, and design resources Collaborate with design and production teams to ensure client needs are met Travel to client sites, trade shows, and industry events as needed Maintain CRM records and assist in reporting sales metrics Stay informed on industry trends, product developments, and competitor offerings Requirements Bachelors degree (preferably in Business, Design, Marketing, or related field) Excellent verbal and written communication skills Proven ability to work independently Strong organizational and time management abilities Knowledge of Microsoft Office Suite, PDF software, and CRM tools CAD experience (AutoCAD, SketchUp, or similar) is highly desirable Prior sales experience or customer-facing role is a plus Background or interest in furniture design and manufacturing preferred Experience working with non-profit organizations or supportive housing projects is a strong asset Willingness to travel regularly within and outside the Metro NY area Why Join Foliot? Be Part of Something Bigger: Join a collaborative, inclusive team that values innovation, teamwork, and excellence in everything we do. Work with the Best: Gain hands-on experience with state-of-the-art technology in a modern, high-tech facility. Grow & Advance: Take advantage of career development programs, training, and mentorship designed to help you reach your full potential. Make an Impact: Work for a company thats committed to sustainability, safety, and employee successbecause we believe our people are our greatest asset. Earn What You Deserve: Enjoy a competitive salary and comprehensive benefits package that supports your well-being. Ready to take the next step? Apply today and become part of the Foliot Furniture team! PI0ffdc9c29849-31181-38890260
    $47k-75k yearly est. 8d ago
  • Production Customer Service - CSRII

    Invitrogen Holdings

    Remote account services coordinator job

    As a member of the Thermo Fisher Scientific Team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact! We will support you in achieving your career goals every step of the way. How will you make an impact? What will you do? The Production Customer Service Representative's role is to provide outstanding service to Production customers and internal clients to achieve business goals and objectives which include timely delivery and accurate shipments with required quality documentation. Communication occurs via phone and email. Key Responsibilities: Engage multiple internal departments such as Third-Party Purchasing, Operations, Logistics, and Production Products and Services to ensure timely and accurate shipment of products and issue resolution. Adhere to schedule and maintain reliable and punctual attendance, meet or exceed efficiency and quality standards defined in annual goals, and complete all other duties as assigned. Stay informed of and follow new processes, system changes, procedural updates, and initiatives within the company. Use PPI Process improvement tools to identify, own and implement customer service related process improvements. Support the Production Operations team in the execution of orders to meet production customer requirements (Delivery, Deduct & Hold, Quality Documentation, etc.) How will you get there?Knowledge, skills, and experience Confirmed experience in a Fisher Scientific call center, VAS team experience & Deduct & Hold experience preferred Possess excellent problem solving skills to take the appropriate course of action and provide a solution to the customers. Possess an exceptional attention to detail and be able to identify gaps in procedures. Collaborate with the management team to improve existing processes. High school diploma or equivalent required
    $31k-40k yearly est. Auto-Apply 16d ago
  • Account Support Representative - REMOTE

    Thorne 3.7company rating

    Remote account services coordinator job

    At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. Position Summary: The Account Support Representative (ASR) supports Thorne's Professional and Athletic channels by managing prospect and house accounts to ensure a seamless and positive customer experience. This individual serves as the primary point of contact for inbound inquiries, providing responsive support via email and phone, assisting with order placement, answering basic product and policy questions, and creating customized digital sales rooms to equip accounts with marketing and educational tools. The ASR acts as a key link between customers and Thorne's internal teams-ensuring accuracy, efficiency, and exceptional service delivery in every interaction. This role requires strong attention to detail, a customer-first mindset, and comfort working within multiple digital platforms to manage relationships, resolve issues, and promote Thorne's mission of improving human health. This is a remote position. Responsibilities * Serve as the primary contact for prospect and house accounts within the Professional and Athletic channels. * Manage incoming email and web inquiries, responding promptly and professionally. * Process product orders accurately and efficiently within Thorne's CRM and order management systems. * Answer basic product and policy questions, escalating complex inquiries to appropriate internal experts when needed. * Create and manage customized digital sales rooms or microsites for accounts, featuring relevant marketing materials, educational resources, and ordering tools. * Support the accounts by organizing and sharing digital assets, collateral, and tools to help drive account engagement and conversion. * Maintain up-to-date knowledge of Thorne's product portfolio, pricing, promotions, and order policies. * Utilize customer data and CRM insights to identify account needs and recommend appropriate next steps or solutions. * Collaborate cross-functionally with Sales, Marketing, and Operations to ensure smooth account onboarding and fulfillment. * Maintain accurate and complete documentation of all customer interactions, orders, and account activities within CRM. * Promote an accountable, customer-focused, and solutions-oriented culture aligned with Thorne's Mission and Values. * Participate in required and elective training and development programs to maintain product and system expertise. * Perform additional duties as assigned. * Come to work as scheduled, be on time to meetings, complete assigned tasks in a timely manner, and work overtime as required. What You Need * High school diploma or general education degree (GED) is required. * Must be comfortable working in digital platforms and learning technology at a fast pace. * Strong responsiveness to customers. * Salesforce experience is a plus. * Background in sales support, inside sales, business development, client or customer support preferred. * Develop and deliver on assigned objectives within requested timeframes. * Possess good interpersonal skills. * Engage others in a positive manner. * Possess strong attention to detail. * Possess strong verbal and communication skills. * Document and present work in a clear and concise manner. What We Offer * Competitive compensation * 100% company-paid medical, dental, and vision insurance coverage for employees * Company-paid short- and long-term disability insurance * Company- paid life insurance * 401k plan with employer matching contributions up to 4% * Gym membership reimbursement * Monthly allowance of Thorne supplements * Paid time off, volunteer time off and holiday leave * Training, professional development, and career growth opportunities Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com. THORNE IS AN EQUAL OPPORTUNITY EMPLOYER #LI-SC1
    $36k-63k yearly est. 5d ago
  • Account Representative- Client Services

    Quadax

    Remote account services coordinator job

    Quadax offers the total package: premier healthcare revenue cycle tools supported by a first-class customer service organization. We assist providers to achieve their financial goals of increased cash flow with increased efficiency and decreased expense. Quadax is a national leader in Revenue Cycle Management for laboratories, specializing in outsourced services and cloud-based software. We help laboratories in all disciplines navigate unique reimbursement challenges; emerging medical technology providers particularly benefit from our experience with thousands of successful reimbursement outcomes. Within Quadax EDI Services, the expertise of our Edits & Documentation Group and the partnership of our dedicated support staff give Quadax clients the edge, enabling them to collect better, collect faster, and collect more. We equip you with Xpeditor, featuring comprehensive claims management and editing, with Xtensions for remittance management, denial management, eligibility and claim status transactions, and support for Axis, our Audit Control application for management of RAC and other audits. Quadax is committed to improve the financial performance of organizations in the healthcare industry by creating efficiencies in their revenue cycle with innovative strategies, products, and services built on superior technologies, delivering relational service with integrity and dedication. We put people first, corporately embracing integrity, respect, teamwork, and dependability. Job Description Our Account Representatives act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. ***Preferred location for this position is Grand Rapids or Lansing Michigan*** ***This is not a Sales position.*** Responsibilities: Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor. Must be ready and able to train staff (current and new) on product features as well as everyday use. Read multiple reports and try to identify billing trends for clients. Present clients with additional products and features. Contact different insurance payers while researching reasons why medical claims did not pay or pass edits. Assist clients in writing custom data converts and test these upon implementation. Other duties as assigned. Qualifications Must currently reside in Michigan near Lansing or Grand Rapids Bachelor's degree preferred Detail oriented and good investigative and software troubleshooting skills Must be able to multitask Knowledge of medical billing practices or Electronic Data Interchange processes Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product Sufficient public speaking skills Must be willing to travel via plane with overnight stays Ability to maintain confidentiality Additional Information Competitive benefits package including PTO, flex scheduling, health insurance, dental insurance, 401k Employee referral program Various monthly wellness driven initiatives Clean, modern work space Conservative and health conscious culture Paid Holidays Basic Life Insurance and Short Term Disability plans at no cost Yearly reviews with salary increases and opportunity for career advancement Apply Now: ****************************************************************************************************************************************** Redirect=false&jan1offset=-300&jun1offset=-240
    $28k-36k yearly est. 19h ago
  • Junior Account Manager

    Dexerto

    Remote account services coordinator job

    Dexerto is seeking a Junior Account Manager to support the delivery and execution of content and media campaigns within our Integrated Marketing team. You'll work closely with senior team members to help coordinate campaigns that span custom video productions, digital creative, social and media performance campaigns and experiential activations. About Dexerto: Dexerto is the world's leading esports and gaming media platform, pioneering coverage that celebrates professional gamers as the new athletes and content creators as the new pop stars. Our award-winning content reaches millions of passionate fans globally. Key Responsibilities: Support campaign management for high-value direct advertiser accounts Maintain project documentation including campaign tracking, status reports, and project management systems Coordinate meetings and communication by preparing agendas, taking notes, distributing action items, and facilitating information flow between teams Conduct quality assurance on deliverables against creative briefs and brand guidelines Assist in developing creative briefs and track production timelines across multiple platforms Support client relationships as secondary point of contact for day-to-day communication Help coordinate cross-departmental teams and vendor partnerships to ensure smooth campaign delivery Help track campaign budgets and expenses throughout campaign lifecycle Contribute ideas to improve creative executions and campaign processes Requirements: 1+ year of relevant experience in account management, client services, or marketing coordination at an agency, brand, or media property Knowledge of gaming culture and current trends in video/digital content Detail-oriented with strong problem-solving skills and ability to remain calm under pressure Strategic thinking with creative execution capabilities Experience managing project timelines and budgets across multi-platform campaigns Proven collaboration skills with internal teams and external vendors to ensure seamless delivery Strong organizational abilities including task prioritization and deadline management Basic understanding of media planning and production processes preferred Fully remote position within the US with flexibility for occasional travel What We Offer: Competitive salary commensurate with experience Fully remote working Opportunity to work with world-class brands Professional development and career progression opportunities Pension & Healthcare opportunities #li-remote
    $37k-53k yearly est. 60d+ ago
  • Account Services Representative

    Tactiq

    Remote account services coordinator job

    Our Company: Tactiq is a fast growing, innovative software solutions provider focusing on bridging the gap between retailers, manufacturers, and distributors. We use world-class technology to support both retailers and suppliers within the DSD industry by standardizing communications and streamlining invoicing. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. Our People: Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values - Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer. About the Role: As an Account Services Representative, you will be one of the main points of contact for our retail and vendor clients using our platforms. Your role will focus on onboarding, relationship management, and ensuring successful usage and satisfaction with our tech solutions. You'll work closely with internal teams to troubleshoot client issues and provide necessary support that drives client retention and platform utilization. Responsibilities: Build and maintain strong, long-term client relationships by serving as a dedicated liaison. Support the onboarding processes for new vendors and retail clients. Resolve client concerns quickly and effectively. Provide training and support on platform functionality and features. Collaborate with technical support and customer care teams to escalate and resolve client issues. Contribute to continuous process improvements to enhance the client's experience. Requirements 2+ years of experience in account management, client success, customer service, or related customer-facing roles. Strong understanding of SaaS platforms and/or DSD industry workflows preferred. Excellent communication and relationship-building skills. Tech-savvy with the ability to learn and explain complex systems in a simple way. Highly organized, detail-oriented, and capable of juggling multiple accounts. Experience using Microsoft Office, particularly Excel, and CRM tools (e.g., Salesforce, HubSpot) is a plus. Benefits At Tactiq, we believe in creating a work environment where everyone is welcome to be themselves. With a focus on diversity and inclusivity, individuals are able to contribute and bring their best selves to a winning team environment. We invest heavily in the development of our people and provide opportunities and support for our team to invest back into causes they care about. We offer an extensive employee benefits package because we know that our people and what they care about matter most. We deeply care and want our team to be taken care of. If you're looking to work for a company that values authenticity, inclusivity, hard work, determination, and problem-solving, then we're the right fit for you! Included benefits: Health Care Plans (Medical, Dental & Vision) 401k plan with company match Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (including time for volunteering) & Public Holidays Generous Parental Leave Short Term & Long Term Disability Training & Development opportunities Work From Home & Flexible work arrangements Wellness Resources Tactiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $20k-27k yearly est. Auto-Apply 55d ago
  • Customer Service

    Donatos

    Account services coordinator job in Washington Court House, OH

    Restaurant Associates are high-energy team players who serve our customers and produce the finest quality product. Each workday may vary; mid-shifts and closing shifts, weekday and weekend shifts, holidays, or even the length of the shift or the store location may affect the tasks performed. Your shifts will be challenging, fun, and likely different from the previous shift! Typical duties include stocking paper products, cleaning as needed, working the window or front registers, greeting customers in a friendly and timely manner, and serving Donatos pizza with a smile. Requirements: * Must be able to perform the essential functions of this position safely while meeting productivity standards * Able to stand and/or walk entire shift * Able to lift up to 20 pounds consistently and up to 50 pounds occasionally * Occasional bending and twisting Duties & Responsibilities: * Greets and warmly welcomes customers upon arrival, whether inside the lobby or at the drive-up window. * Ensures the shift is ready for revenue by completing food prep, stocking, and cleaning. * Sets the next shift up for success. * Services the customer while using the cash register to accurately take orders, handle cash, give correct change, and balance register prior to and directly after the shift with the Manager on Duty. * Ensures restaurant cleanliness by cleaning and mopping the lobby, restrooms, and kitchen as needed. * Folds pizza boxes. * Effectively communicates with customers, co-workers, and managers in person or over the telephone. * Takes customer orders at the register. * Completes the meal by offering suggestive sell items to the customers. * Offers to refill drinks, provides plates and napkins as needed, and answers customer questions. * Follows all food safety guidelines, including handwashing, illness reporting, and cleanliness. * Follows detailed food recipes while completing subs, pizzas, and salads for customers. * Full-fill customer orders and verify the accuracy of orders. * Provide a friendly and welcoming environment for customers. Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members. Whether you're looking for your first job or want to advance your career, you'll love being part of a work environment that's not just rewarding and fun, but supportive too. We're committed to hiring associates who we feel will be a great fit with the Donatos family - and then empowering them to become leaders who bring out the full potential of everyone around them.
    $27k-36k yearly est. 5d ago

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