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Become An Account Services Manager

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Working As An Account Services Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $95,000

    Average Salary

What Does An Account Services Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become An Account Services Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Account Services Manager Career Paths

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Average Length of Employment
Account Manager 2.9 years
Top Careers Before Account Services Manager
Manager 5.0%
Internship 3.4%
Cashier 3.1%
Top Careers After Account Services Manager
Manager 4.1%
Owner 3.8%
Consultant 3.7%

Do you work as an Account Services Manager?

Account Services Manager Demographics

Gender

Male

51.0%

Female

40.9%

Unknown

8.2%
Ethnicity

White

64.0%

Hispanic or Latino

15.0%

Black or African American

10.9%

Asian

6.7%

Unknown

3.4%
Show More
Foreign Languages Spoken

Spanish

50.9%

French

11.2%

Italian

6.0%

Portuguese

4.3%

Chinese

3.4%

German

3.4%

Arabic

3.4%

Korean

2.6%

Mandarin

1.7%

Armenian

1.7%

Carrier

1.7%

Cantonese

1.7%

Polish

1.7%

Swedish

0.9%

Vietnamese

0.9%

Dutch

0.9%

Hawaiian

0.9%

Turkish

0.9%

Russian

0.9%

Thai

0.9%
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Account Services Manager Education

Schools

University of Phoenix

24.8%

Ohio State University

6.4%

Michigan State University

4.6%

Arizona State University

4.6%

Pennsylvania State University

4.6%

Temple University

4.3%

Northern Illinois University

4.3%

Texas A&M University

4.0%

Purdue University

4.0%

University of Alabama

3.7%

Kaplan University

3.7%

University of Texas at Austin

3.7%

University of Washington

3.7%

University of Iowa

3.7%

Western Michigan University

3.7%

Illinois State University

3.4%

DePaul University

3.4%

Indiana University Bloomington

3.4%

University of Texas at Arlington

3.1%

Texas Tech University

3.1%
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Majors

Business

40.2%

Marketing

9.1%

Communication

6.9%

Management

4.8%

Accounting

4.5%

Finance

3.9%

Criminal Justice

3.4%

Psychology

3.1%

English

2.5%

Computer Science

2.3%

Political Science

2.3%

General Studies

2.3%

Human Resources Management

2.1%

Computer Information Systems

2.1%

Electrical Engineering

2.0%

Public Relations

2.0%

Elementary Education

1.7%

Economics

1.6%

Health Care Administration

1.6%

Journalism

1.6%
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Degrees

Bachelors

50.0%

Other

20.3%

Masters

15.3%

Associate

9.4%

Certificate

3.4%

Diploma

0.7%

License

0.6%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$95,000
View Detailed Salary Report
$64,000
Min 10%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$140,000
Max 90%
Best Paying Company
Manhattan Associates
Highest Paying City
Santa Clara, CA
Highest Paying State
Oregon
Avg Experience Level
3.5 years
How much does an Account Services Manager make at top companies?
The national average salary for an Account Services Manager in the United States is $95,596 per year or $46 per hour. Those in the bottom 10 percent make under $64,000 a year, and the top 10 percent make over $141,000.

Real Account Services Manager Salaries

Job Title Company Location Start Date Salary
Service Account Manager Ericsson Television Inc. Duluth, GA Dec 01, 2012 $133,362
Account Service Manager Kallidus, Inc. San Francisco, CA Jun 30, 2014 $125,000
Service Account Manager Tandberg Television, Inc. Ridgewood, NJ Dec 01, 2009 $123,600
Service Account Manager Tandberg Television, Inc. Duluth, GA Dec 01, 2009 $123,600
Services Account Manager Schneider Electric USA, Inc. Clovis, CA Feb 13, 2015 $110,000 -
$135,000
Account Services Manager Subex, Inc. Allen, TX Jan 15, 2013 $110,000
Account Service Manager Navisite, Inc. Andover, MA Dec 19, 2012 $104,000
Account Manager, Financial Services, Latin America The Corporate Executive Board Company Arlington, VA Apr 23, 2015 $93,000
Account Manager Financial Services, Latin America The Corporate Executive Board Company Miami, FL Jul 16, 2014 $93,000
Manager, Account Services Katalyst Data Management, LLC Houston, TX Aug 01, 2015 $92,459
Account Services Manager Subex, Inc. Broomfield, CO Nov 02, 2011 $89,960
Account Service Manager Subex, Inc. Broomfield, CO Jun 14, 2014 $87,360
UK Immigration Services Account Manager Smith Stone Walters Limited New York, NY Oct 01, 2009 $85,000
Account Services Manager Subex, Inc. Broomfield, CO Jun 13, 2011 $84,000
Account Services Manager Subex, Inc. Broomfield, CO Jan 31, 2010 $80,000
Account Services Manager (USA) Servigistics, Inc. Atlanta, GA Aug 01, 2011 $78,229 -
$97,842
Service Account Manager Aker Solutions, Inc. Houston, TX Jul 01, 2014 $75,298
Local Account Manager-Air/Ocean Import Services Expeditors International of Washington, Inc. Brisbane, CA Jul 13, 2015 $75,000 -
$85,000
Prime Services Account Manager National Financial LLC Boston, MA Apr 01, 2011 $74,464 -
$103,667
Service Account Manager The Nasdaq OMX Group, Inc. San Francisco, CA Aug 23, 2015 $67,700 -
$77,959
Account Services Manager Eta Advertising Long Beach, CA Aug 25, 2014 $67,222
Service Account Manager The Nasdaq OMX Group, Inc. Boston, MA Sep 10, 2014 $64,975 -
$78,340
Service Account Manager The Nasdaq OMX Group, Inc. Boston, MA Aug 23, 2015 $64,600 -
$78,340
Service Account Manager CPA Global North America, LLC Alexandria, VA Sep 09, 2010 $60,000 -
$80,000
Service Account Manager CPA Global North America, LLC Alexandria, VA Sep 10, 2010 $60,000 -
$80,000

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Top Skills for An Account Services Manager

  1. Customer Service
  2. New Accounts
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Managed transition activities of new accounts to ensure smooth implementation process and effective delivery of service.
  • Handled customer service inquiries and escalations while following policies and procedures provided by management.
  • Ensured maximum correlation between customer requirements and 3COM service delivery to ensure customer expectations are exceeded.
  • Developed and implemented solid policies and procedures to ensure compliance with all corporate policies and governmental regulations.

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Top 10 Best States for Account Services Managers

  1. New York
  2. Rhode Island
  3. Colorado
  4. Delaware
  5. New Jersey
  6. Virginia
  7. North Carolina
  8. Texas
  9. Pennsylvania
  10. Massachusetts
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