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Account services manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical account services manager skills. We ranked the top skills for account services managers based on the percentage of resumes they appeared on. For example, 19.0% of account services manager resumes contained customer service as a skill. Continue reading to find out what skills an account services manager needs to be successful in the workplace.

15 account services manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how account services managers use customer service:

Managed all aspects of customer service accounts researching problems for appropriate resolutions, and providing direction to additional company resources.
Provided excellent customer service through sharing of product knowledge of all store departments while developing and maintaining professional customer relationships.

2. Digital Marketing

Here's how account services managers use digital marketing:

Skilled Senior Account Manager providing strategic direction for organizations looking to invest in digital marketing training throughout North & South America.
Identify opportunities for client growth and make recommendations for their digital marketing strategy on an ongoing basis and during quarterly presentations.

3. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account services managers use account management:

Position included account management responsibilities and customer/business escalations.
Provided sales management, business development, account management, training, and performance management consulting for occupational health consulting firm.

4. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how account services managers use healthcare:

Collaborated with Product Managers, developing and managing strategic medical communication programs; targeted healthcare professionals for Abbott Laboratories and Sanofi-Aventis.
Coordinated and confirmed schedules between healthcare professionals to present and participate in developed programs.

5. Client Relationships

Here's how account services managers use client relationships:

Manage escalated client relationships - either upset customers or larger deals that needed additional oversight.
Secured client relationships increasing product recognition and promoting a positive company image.

6. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how account services managers use business development:

Directed business operations and business development supporting national and independent accounts in Tennessee, Alabama and the Florida panhandle.
Create and present new business capabilities presentations; Oversee business development process, prospect assignments and organization of resources.

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7. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how account services managers use service delivery:

Ensured maximum correlation between customer requirements and 3COM service delivery to ensure customer expectations are exceeded.
Developed training programs and responsible for Service Delivery Playbooks.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how account services managers use crm:

Catapulted sales, inventory and operations process efficiency by managing vendor partnership and development of proprietary web-based CRM.
Documented any customer information changes and necessary paperwork into accounts using CRM software.

9. Project Management

Here's how account services managers use project management:

Delivered project management within assigned accounts, as well as special projects assigned by management.
Provided project management for various high- level architecture designs of IT software installs and implementations.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how account services managers use payroll:

Monitored and reported weekly payroll to branch office to ensure staff was compensated accurately.
Facilitated orientation and enrollment of human resources, benefits, workers compensation and payroll services to new clients and their employees.

11. HVAC

Here's how account services managers use hvac:

Ordered HVAC repair parts and equipment.
Install all kinds of HVAC equipment.

12. Customer Relations

Here's how account services managers use customer relations:

Delivered incomparable service to elite clientele and business owners using comprehensive customer relationship and reservation system.
Established and maintained customer relationships by providing scheduled site visits, customized pricing for contracts.

13. Service Contracts

Here's how account services managers use service contracts:

Researched potential partners and negotiated service contracts to establish authorized service centers.
Performed field service, equipment and supply sales and service contracts in an assigned territory for Central Texas accounts.

14. Customer Retention

Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

Here's how account services managers use customer retention:

Integrated six new business acquisitions and improved customer retention and growth.
Established strong professional relationships, ensuring repeat (92% customer retention) and expanded business (10.4% growth).

15. Client Satisfaction

Here's how account services managers use client satisfaction:

Performed user acceptance testing of on-line enrollment platform ensuring specifications were met and client satisfaction achieved.
Assigned company resources for problem resolution Kept client and service provides updated as to issues resolved Ensure client satisfaction and complete resolution

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What skills help Account Services Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account services manager resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What account services manager skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young account services managers need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for an account services manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all account services managers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of account services manager skills to add to your resume

The most important skills for an account services manager resume and required skills for an account services manager to have include:

Customer Service
Digital Marketing
Account Management
Healthcare
Client Relationships
Business Development
Service Delivery
CRM
Project Management
Payroll
HVAC
Customer Relations
Service Contracts
Customer Retention
Client Satisfaction
PowerPoint

Work Ethic
Service Agreements
Service Management
Client Facing
Customer Accounts
Direct Reports
Customer Satisfaction
Customer Issues
Customer Expectations
Process Improvement
HR
Customer Support
POS
Client Expectations
Service Issues
Problem Resolution

SLA
Product Line
ROI
OEM
KPI
Revenue Growth
Client Retention
Customer Complaints
Trade Shows
Conference Calls
Technical Issues
Outbound Calls
Client Accounts
Contractor Accounts
External Clients

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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