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Top 50 Account Services Manager Skills

Below we've compiled a list of the most important skills for an Account Services Manager. We ranked the top skills based on the percentage of Account Services Manager resumes they appeared on. For example, 20.3% of Account Services Manager resumes contained Customer Service as a skill. Let's find out what skills an Account Services Manager actually needs in order to be successful in the workplace.

These are the most important skills for an Account Services Manager:

1. Customer Service

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high Demand
Here's how Customer Service is used in Account Services Manager jobs:
  • Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Provide exceptional customer service including solutions to challenges.
  • Planned and managed customer service operations.
  • Trained other customer service representatives.
  • Responded to incoming calls from customer service with diverse needs; skillfully resolving complex issues with professionalism and diplomacy.
  • Experienced defusing unpleasant and difficult calls while providing principles and process' to provide World Class Customer Service.
  • Partnered with all departments of the business to identify and resolve any customer service related issues.
  • Provide customer service to accounts by proactively contacting clients to ensure operations are running smoothly;.
  • Provided customer service functions in managing a group of technical professionals supporting MCI's Outsourcing customers.
  • Provided in-house sales support and customer service for 500 national retailers and 7 sales reps.
  • Provided first class customer service, while maintaining communication with all levels of management.
  • Handled telephone inquiries, scheduled service appointments, and general customer service duties.
  • Managed escalations of change requests, customer service cases, and bug reports.
  • Assisted with the writing and implementation of a customer service standard system.
  • Cash Handling Customer Service Installing HVAC and appliances.
  • Provide outstanding customer service to over 1,000 customers.
  • Team chief of customer service improvement group.
  • Secured numerous company achievement awards for delivery of exceptional customer service.
  • Give excellent customer service, and work with peers on becoming better.
  • Provided ongoing coaching and mentoring on delivering "Superior Customer Service" to Partners & Customers.

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3 Customer Service Jobs

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2. Service Delivery

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high Demand
Here's how Service Delivery is used in Account Services Manager jobs:
  • Ensured maximum correlation between customer requirements and 3COM service delivery to ensure customer expectations are exceeded.
  • Developed training programs and responsible for Service Delivery Playbooks.
  • Developed, managed and coordinated Major Account service delivery.
  • Manage National account contracts and service delivery.
  • Designed and implemented creation of reporting dashboards, Service Delivery playbooks, and account related training used by 3K+ associates.
  • Championed first ever national service delivery plan which became a stepping stone for creation of Strategic Account Services organization.
  • Research, select, negotiate, and contract with vendors, managing performance and service delivery against contract.
  • Serve as the primary contact between customers, sales, provisioning, billing, repair and service delivery.
  • Managed customer's account, which includes order entry, managing vendors, service delivery, etc.
  • Averaged $25M-$30M a year in hardware, software and service delivery.
  • Achieved 99.8% monthly service delivery accuracy and 95% product utilization by clients.
  • Write Technical Action Plans to address service delivery issues at assigned major accounts.
  • Trained, coached and mentored service delivery team members.
  • Established branch metrics to improve service delivery.
  • Research and Create service delivery reports.
  • Managed national service delivery for US WEST/Qwest account.
  • Key Projects & Achievements: Managed client-focused service delivery for account base generating $275,000+ monthly telecom spend.
  • Managed service delivery expectations per contract, contract financial cost management, project documents, SOW and SLAs.

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3 Service Delivery Jobs

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3. Client Relationships

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high Demand
Here's how Client Relationships is used in Account Services Manager jobs:
  • Manage escalated client relationships - either upset customers or larger deals that needed additional oversight.
  • Secured client relationships increasing product recognition and promoting a positive company image.
  • Managed critical client relationships, and resolved all escalated customer service.
  • Managed a portfolio of client relationships while ensuring client satisfaction.
  • Supported sales team by: building client relationships, developing Power Point proposals, negotiating contracts and planning client meetings.
  • Own and manage over 95 client relationships and possess strong and effective account management skills.
  • Promoted to build client relationships and manage key accounts representing revenue of ~$45M.
  • Increased revenue by establishing new client relationships and up selling products to existing customers.
  • Managed daily activity and provided superior client servicing to 13 fund service client relationships.
  • Worked as a Service Technician while building professional and new client relationships.
  • Maintain client relationships while building new ones to further grow market share.
  • Managed client relationships through client visits, and routine phone/email contact.
  • Travel to customer sites to build/maintain strong client relationships.
  • Develop and maintain client relationships.
  • Strived to develop client relationships for business retention.
  • Established and maintained client relationships with new and existing clients Simultaneously worked on multiple projects including new product launches.
  • Escalated customer issues quickly when problems were not being addressed sufficiently Built and managed client relationships.
  • Resolved 10 damaged client relationships, saving company [ ] in revenue loss.
  • Account coordinators are responsible for establishing client relationships and to serve as "in-house" contact for all sales related matters.
  • Achieved 100% of plan * Consistent achievement of appointment, presentation and proposal targets * Outstanding client relationships

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122 Client Relationships Jobs

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4. New Accounts

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high Demand
Here's how New Accounts is used in Account Services Manager jobs:
  • Managed transition activities of new accounts to ensure smooth implementation process and effective delivery of service.
  • Solicited new accounts for designers and developed contracts with customers.
  • Maintain positive relationships within established account and new accounts.
  • Participated as a member of the product review team, serving as product cost analyst to determine acceptance of new accounts.
  • Acted as the key contact for the transition of new accounts from the sales department to service team.
  • Assumed full responsibility for building new accounts, establishing client relationships and growing business from existing account base.
  • Execute pricing and promotional plans and strategies with all existing and new accounts.
  • Created Lead Sheets resulting in 70 new accounts and $750K in revenue.
  • Acquire new accounts; retain and ensure the proper functioning of existing accounts.
  • Visit job sites and offices to service existing customers and generate new accounts.
  • Support sales reps in opening new accounts and upgrading existing service.
  • Signed up new accounts for local and long distance home phone service
  • Set up anywhere from 6 to 17 new accounts daily.
  • Create new accounts with corporate and privately owned businesses.
  • Develop new accounts both in commercial and contractor aspects.
  • Plan and execute the transition of new accounts.
  • Assigned new accounts to the appropriate Loan Processors.
  • Acquired new accounts through leads and cold calls.
  • Added 15 new accounts per month.
  • Activated new accounts Actively utilized CRM systems to enhance customer service.

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5. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Account Services Manager jobs:
  • Developed and implemented solid policies and procedures to ensure compliance with all corporate policies and governmental regulations.
  • Interpreted, implemented and administered corporate policies and procedures for unit to ensure compliance.
  • Tracked clients' financial and legal status to ensure compliance with loan covenants as outlined in credit agreements.
  • Reviewed contract specifics to ensure compliance, staffed required manpower and managed budget costs for the area.
  • Performed quality audits on files daily to ensure compliance of Washington Mutual's policies and procedures.
  • Perform safety audits of technicians to ensure compliance with company policy and OSHA standards.
  • Reviewed standard trust and Delaware Trust documents to ensure compliance standards were met.
  • Administer plans and rates to ensure compliance with the agreed upon terms.

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1 Ensure Compliance Jobs

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6. Technical Support

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high Demand
Here's how Technical Support is used in Account Services Manager jobs:
  • Evaluated service expenditures, consulted to QI/Technical Support, Divisional Vice Presidents.
  • Provide nationwide technical support to wireless communications subscribers.
  • Led and Developed a 25+ member team to provide personalized proactive services and technical support to key enterprise accounts.
  • Resolved billing issues, acquired new lines of business, performed account activation's and provided minor technical support.
  • Provided 24 x 7 Technical Support for corporate customers for Voice over IP (VOIP), Internet.
  • Promoted to the Encryption Services Department to manage all rental and technical support for encryption equipment.
  • Work closely with the Technical Support Team to provide timely resolutions and feedback to clients.
  • Served as a senior contact for technical support, troubleshooting, and documenting problem outcome.
  • Acted as the liaison with the technical support department and clients.
  • Worked with installers to provide technical support for equipment.
  • Provide customer account management, training and technical support.
  • Administered technical support on all product lines.
  • Provided leadership, scheduled daily workflow and assisted in conflict resolution and technical support.
  • Contract position help desk technical support of Data Analytics account representative.
  • SERVICE ACCOUNT MANAGER Acted as customer liaison between Novell Technical Support, Consulting, Training, and Senior Management.
  • Conducted training and provided software and technical support for PC and network versions of GMIS' analytic software.
  • Created collection queues, workflows, and provided technical support.
  • Provided technical support to both technicians and customers.
  • Provided "on-call" technical support when needed.
  • Issue resolutions Technical Support Finance Order support Sales Answer incoming calls from current and former customers.

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7. Account Management

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high Demand
Here's how Account Management is used in Account Services Manager jobs:
  • Coordinated multiple concurrent tasks and projects within the account management, project management and estimating functions.
  • Retained Agency Relationship Manager responsibilities while expanding scope of account management to client base.
  • Supervised day-to-day operations of staff of fourteen, including Account Management and Administrative staff.
  • Managed Account management team resulting in a complete turnaround of Houston Account management performance
  • Provided effective client account management and ensured client retention for assigned portfolio.
  • Provide post sale account management technical advisement resulting in strengthening account relationships.
  • Restructured Account Management staff and reassigned workloads: streamlined interdepartmental work flow.
  • Led local account management team for Greater Philadelphia territory.
  • Provided proactive and high-level account management and support.
  • Worked with Account Manager, Systems Engineer and Service Provider to develop and implement Account Management strategy for named accounts.
  • Account Management and both on and off-site program support for large account customers requiring a premium level of service.
  • Provided account management, service, and sales of Commercial Washers and Dryer and chemical sales of Diamond Chemicals.
  • Managed and Serviced over $100M book of business within the Multinational Casualty Account Management team.
  • Served as agency expert for customer account management system (Applied Systems' Epic).
  • Strengthened customer satisfaction with skillful account management, resolving any issues subsequent to system installation.
  • Direct reports included 7 Solution Sales Representatives and 6 Account Management Representatives.
  • Developed and implemented a custom Salesforce platform for CARES to include sales, account management and case management.
  • Key responsibilities: Account Management and trusted advisor to all my Partner accounts.
  • Project management coordination 550 service products with all levels of manufacturing personnel and responsible for customer communication in account management.
  • Account Manager/Professional Services Provide expert account management for over 30 different multi-million dollar accounts key to driving company revenue.

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7 Account Management Jobs

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8. Customer Relations

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high Demand
Here's how Customer Relations is used in Account Services Manager jobs:
  • Established and maintained positive customer relationships through the delivery of quality customer service to residential and commercial customers.
  • Led department in training and implementation of new initiatives including quality assurance and customer relations.
  • Develop and maintain positive customer relationships and communication with Delta Dental group clients and producers.
  • Prepare and communicate, accurate customer relationship information to support customer retention and value.
  • Maintain customer relationships through regular communication via email, telephone and customer site visits.
  • Developed sales by creating positive customer relationships through friendly greetings and excellent service.
  • Developed sustained key customer relationships through proactive problem solving and open two-way communication.
  • Ensured strong customer relationship through regular customer contact.
  • Build and maintain customer relationship with C-level and stakeholders (Marketing, Engineering, Procurement, Finance, Operations).
  • Monitor and coordinate customer relationship management for all accounts with $60,000 or more in yearly sales.
  • Develop and retain customer relationships by leading, training and coaching a high performance account management team.
  • Developed customer relationships and acted as a Sales Enabler to drive revenue with 3COM's Business Solutions.
  • Account managed all aspects of the wholesale customer relationship for 45 carriers in 2001.
  • Maintain an advanced knowledge of tools and services to deepen the customer relationship.
  • Managed customer relationships through phone, print, and email communication.
  • Utilized strong customer relationships to swiftly resolve complaints and issues.
  • Build and maintain strong, long-lasting customer relationships.
  • Cultivated strong customer relations and client loyalty.
  • Manage customer relations and employees.
  • Developed business opportunities and managed internal HP account customer relationships for the HP Operations (datacenter services) organization.

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9. Project Management

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high Demand
Here's how Project Management is used in Account Services Manager jobs:
  • Provided project management for various high- level architecture designs of IT software installs and implementations.
  • Delivered project management within assigned accounts, as well as special projects assigned by management.
  • Handled critical project management and delivery of several major installation ramps and conversions.
  • Strengthened project management skills by completing a certificate program through Loyola University.
  • Project Management for system efficiency and process improvement related projects.
  • Utilized excel spreadsheets for statistical reporting and project management.
  • Project Management and escalation management of support cases.
  • Involved in project management, build schedules, facility preparedness, capacity planning, plant optimization, and disaster recovery.
  • Provide leadership and direction on all assigned projects ensuring follow through from beginning to end of project management life cycle.
  • Interfaced with Account and Project Management teams as needed to ensure maximum customer retention and satisfaction.
  • Project management, prepared, scheduled, booked hotels/venues/catering, car and air travel.
  • Designed, delivered Project Management, and Implementation for 3 infrastructure projects.
  • Crossed trained with Project Management Teams to become familiar with project process.
  • Coordinated with Project Management when new projects arose to estimate initial costs.
  • Provided Project Management, and implementation support for SAP project.
  • Assisted customers with support, account and project management.
  • Project Management for special projects.
  • Utilized project management software to evaluate profitability, manage timelines, and maintain documentation.
  • Completed project management work for every rollout.
  • Project management for webinar services, including training, event moderation, event management and technical support.

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6 Project Management Jobs

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10. Service Contracts

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high Demand
Here's how Service Contracts is used in Account Services Manager jobs:
  • Researched potential partners and negotiated service contracts to establish authorized service centers.
  • Performed field service, equipment and supply sales and service contracts in an assigned territory for Central Texas accounts.
  • Monitored all purchase order exceptions, discounts, uplifts, service contracts and all aspects of contract adherence.
  • Achieved 130% of quota for sales of service contracts, training and Professional Services within assigned territory.
  • Promoted service contracts to hospitals and outpatient clinics, calling on C-suite executives and Directors.
  • Negotiated service contracts and extensions on 14 gas turbines valued over $400M.
  • Negotiated, supported and managed service contracts throughout the Greater Boston area.
  • Estimate, propose and sell service contracts to new and existing customers.
  • Completed auto dealer visits to sign them to sell service contracts.
  • Delivered over $15 million in new service contracts annually.
  • Maintained inventory of service contracts and other sales aids.
  • Created service contracts with legal and finance departments.
  • Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
  • Negotiate and execute service contracts for major diagnostic imaging equipment for GE, Multivendor and Biomedical services.
  • Negotiated the renewal of [ ] in multi-year service contracts, and sold over [ ] in add-on business in 2008.

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4 Service Contracts Jobs

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11. Customer Base

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high Demand
Here's how Customer Base is used in Account Services Manager jobs:
  • Generated new revenue while retaining existing service customer base.
  • Assess customer business needs and propose solutions in the form of new features and services to grow the customer base revenue.
  • Be a pro-active liaison between customer base and sales and marketing teams in an effort to maximize product usage and satisfaction
  • Served as a liaison to complex customer base addressing, responding and resolving escalated issues with external and internal customers.
  • Worked intimately with our logistics, purchasing and distribution team member, delivering outstanding service to our customer base.
  • Established a loyal customer base through excellent customer service, thorough product knowledge and regular follow up procedures.
  • Provided technical expertise to internal and field team members and customer base while supporting regional sales force.
  • Tasked with hunting for new aftermarket service opportunities as well as growing the current customer base services.
  • Promoted overall value of using the EAM Professional Services team to both new and existing customer base.
  • Increased revenue for 50% of my customer base that consists of 20+ clients and contracts.
  • Account forecasting, customer base growth, and understanding / guidance of procurement processes.
  • Managed a customer base of over 2,000 clients while effectively maintaining high customer satisfaction.
  • Developed action plans that reduced billing disputes by 84% across customer base.
  • Managed a customer base of over five million dollars of annual revenue.
  • Negotiated and presented new contract terms for existing customer base.
  • Farmed new business through existing accounts and customer base.
  • Provided monthly data analysis on customer base and benchmarking capabilities.
  • Shop Foremen/Technician Truck Engine Account Manager providing growth within the territory on the existing current and potential customer base.
  • Informed potential clients and existing customer base of new printing designs being offered by company.

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3 Customer Base Jobs

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12. Customer Retention

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high Demand
Here's how Customer Retention is used in Account Services Manager jobs:
  • Integrated six new business acquisitions and improved customer retention and growth.
  • Provided outstanding customer service to ensure customer retention.
  • Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.
  • Established strong professional relationships, ensuring repeat (92% customer retention) and expanded business (10.4% growth).
  • Develop and execute training programs designed to improving client satisfaction and improve customer retention within the call center.
  • Participated in the planning and execution of the departmental sales efforts, receivables, and customer retention programs.
  • Trained, developed and mentored staff; for maximization of customer retention and sales within our district.
  • Trained new agents on how to best sell and service products to maximize customer retention.
  • Responded to call center customer retention calls for all TWC residential services and product lines.
  • Adhere to customer retention and feedback.
  • hired to execute customer retention strategy.
  • Developed extensive value proposition vs. competition for currentclients that resulted in not only customer retention but additionalrevenue from new product sales

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4 Customer Retention Jobs

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13. Revenue Growth

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high Demand
Here's how Revenue Growth is used in Account Services Manager jobs:
  • Render expert oversight to the daily management of national accounts to guarantee operational efficiency and drive revenue growth.
  • Attend FOX press functions as a liaison to engage current and potential clients and encourage revenue growth.
  • Participate in Weekly Forecasting, Revenue Growth and Contract Capture rate calls.
  • Identified and pursued revenue growth opportunities with new and existing accounts.
  • Averaged revenue growth of 18% annually.
  • Support revenue growth by exceeding prior authorization approvals..

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14. Business Development

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high Demand
Here's how Business Development is used in Account Services Manager jobs:
  • Provided sales management, business development, account management, training, and performance management consulting for occupational health consulting firm.
  • Create and present new business capabilities presentations; Oversee business development process, prospect assignments and organization of resources.
  • Directed business operations and business development supporting national and independent accounts in Tennessee, Alabama and the Florida panhandle.
  • Conducted business development and strategic marketing, as well as estimating and proposal development.
  • Directed business development, including key account management, contract negotiation, and marketing.
  • Manage new e-business development, sales and strategic planning to maximize growth and profitability.
  • Collaborated with Sales Leadership, Business Development Consultants, and National Account Managers.
  • Developed enterprise level solutions for C-level clientele with business development team.
  • Cultivated competitive business development strategy, uncovering and creating new opportunities.
  • Attended industry trade shows in a business development capacity and gave on location product presentations to members of Real Estate franchises.
  • Work closely and effectively with account teams for business development efforts, as well as, provide escalation support.
  • Received promotion within six months to manage business development for 11-state region covering the northeast and mid-west US.
  • Support aspects of the business cycle, including proposals, feasibility studies, implementations and new business development.
  • Leveraged effective team building and business development to secure and maintain a position as sole vendor.
  • Focused on business development, delivering Outsourced Services to the desktop and back office.
  • Manage and facilitate the proposal/RFP process for in-line growth and new business development.
  • Develop relationships with new clients by prospecting and responding to business development leads.
  • Promoted business development by acquiring 75 high-value new clients for the company.
  • Utilized extensive business development experience to identify opportunities within existing and new clients.
  • Key Accomplishments: Exceeded sales goals by expanding account penetration via relationship and business development.

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124 Business Development Jobs

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15. Healthcare

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average Demand
Here's how Healthcare is used in Account Services Manager jobs:
  • Collaborated with Product Managers, developing and managing strategic medical communication programs; targeted healthcare professionals for Abbott Laboratories and Sanofi-Aventis.
  • Coordinated and confirmed schedules between healthcare professionals to present and participate in developed programs.
  • Coordinated program management tasks across an extended project team for healthcare provider conversion initiative.
  • Communicate relevant educational information as dictated by CMO during visits with healthcare systems.
  • Utilize PacifiCare/United Healthcare database and company specific computer applications.
  • Partnered with GE Healthcare CIO, IT executive team and others to grow IT business 4X year over year.
  • Coordinated and completed all background check and credentialing processes for one of the company's top healthcare accounts.
  • Lead contact for clients on Healthcare Reform and the impact on their business going into 2014.
  • Hired by Cisco to sell the Advanced Services portfolio to healthcare organizations in Oklahoma and Kansas.
  • Manage customer experience for United Healthcare by serving as the primary point of contact for service.
  • Acted as a liaison between building occupants or administrators and Healthcare Services Group staff.
  • Act as a pharmacy representative for Fortune 500 healthcare company specializing in renal disease.
  • Manage housekeeping, laundry, and floor care department for a long-term healthcare facility.
  • Implemented and supported infrastructure for Healthcare, finance and municipal clients.
  • Transcribed all medical specialties for multiple large US healthcare systems.
  • Train customers on on-line eligibility tools owned by United Healthcare.
  • Presented and sold Six Sigma solutions to Healthcare Organizations.
  • Managed marketing for pharmaceutical clients Schering Plough and Fujisawa Healthcare

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8 Healthcare Jobs

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16. Process Improvement

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average Demand
Here's how Process Improvement is used in Account Services Manager jobs:
  • Identify and communicate process improvement opportunities and ensure the proposed resolution meets client's expectations.
  • Develop and implement process improvements leading to more efficient order processing and tracking.
  • Developed executive summaries, conducted root cause analysis and implemented process improvements.
  • Identified and developed process improvement strategies and determined return on investment.
  • Implemented process improvements to reduce unit costs and increase productivity.
  • Lead process improvement teams to develop departmental organizational growth.
  • Acted as a team resource; mentored Account Managers; recommended process improvements to management; served on committees.
  • Identified and initiated process improvements resulting in an annual savings of $140,000 and increased efficiency.
  • Reviewed financial statements, service reports, and other performance data for program or process improvements.
  • Led weekly team meetings for best practices and process improvement to best serve client base.
  • Process improvement by creating and documenting reports which may support data analysis for clinics.
  • Identify change and provide broad guidance to the development of communications and process improvement.
  • Reduced costs by 40% in labor expense through cross-training and efficient process improvements.
  • Worked on process improvement initiatives with the Process Improvement (PIT) team.
  • Identify gaps in process and work closely with other departments for process improvement.
  • Reviewed KPI data and implemented process improvements increasing maturity of processes 85%.
  • Worked with key client's executive leadership on business strategies and process improvements.
  • Planned and facilitated monthly team meetings for training and process improvement.
  • Managed Service Performance, team development, and process improvement.
  • Recommended and implemented process improvements improving client workflow 80%.

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17. New Clients

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Here's how New Clients is used in Account Services Manager jobs:
  • Facilitated orientation and enrollment of human resources, benefits, workers compensation and payroll services to new clients and their employees.
  • Increased daily pathology from new clients and old clients by obtaining exclusivity with our pathology group through excellent customer service.
  • Provided product demonstrations and presentations for new clients with technical expertise related to products and LAN and WAN network infrastructures.
  • Establish new accounts by planning and organizing daily work schedule to call on existing and potential new clients.
  • Trained new clients on CPA renewal process, and maintained patent/trademark portfolios upon completion of data transfer
  • Modeled and executed plans to provide seamless on boarding of new clients to the derivative platform.
  • Qualified prospects, sourced new clients, produced revenue forecasts, and generated sales reports.
  • Served as primary interface to new clients educating them on the complexities of the industry.
  • Train new associates and new clients with warehouse lending technology, policies and procedures.
  • Completed sales reports, handled sales budget, scheduled services for new clients.
  • Set up and trained new clients with web access to Physician portal.
  • Managed and maintained existing accounts while identifying and qualifying new clients.
  • Set up and maintained new clients' COBRA account.
  • Create brand identity components for new clients Maintain office, including supplies, scheduling meetings and general operations

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18. Phone Calls

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Here's how Phone Calls is used in Account Services Manager jobs:
  • Increase client base through cold calling prospective clients utilizing phone calls, emails and in-person contact of job sites and offices.
  • Managed event marketing through phone calls, emails, and print based on member-specific research needs.
  • Managed a department of 15-20 associates tasked with answering incoming phone calls and processing shareholder requests.
  • Trained new customer service agents, assisted in providing scripts to read during customer phone calls.
  • Handle inbound chats, phone calls and emails to schedule appointments for the program.
  • Receive re-routed inbound telephone calls from customers who wish to disconnect service.
  • Answer phone calls and help members with account inquiries.
  • Monitored employee's phone calls to make sure they were in compliance with FDCPA and Rosenthal ACT.
  • Answer telephone calls for information on accounts, delinquent accounts and legal matters Collect and deposit money into accounts.

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19. Customer Accounts

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Here's how Customer Accounts is used in Account Services Manager jobs:
  • Communicated problem areas to customer service and technician teams to ensure customer accounts were being serviced properly.
  • Enhanced reporting capabilities by developing reports and a monthly operational scorecards for critical customer accounts.
  • Manage existing customer accounts while developing new ones by effectively utilizing numerous marketing strategies.
  • Established, productive, professional relationships with key personnel in assigned customer accounts.
  • Maintained and serviced all customer accounts, maintaining customer relationships and promoting products.
  • Gathered information and summarized by notating customer accounts properly and inputting confidential data.
  • Managed the daily functions of customer accounts as it related to servicing and vendor relations.
  • Managed customer accounts for boutique advertising agency with a focus on high-end retail.
  • Identified problem customer accounts and contact to work out suitable payment schedules.
  • Managed our key customer accounts delivering steady revenue year over year.
  • Managed 25% of the Company's customer accounts.
  • Contacted vendors to bring resolution to customer accounts.
  • Conduct weekly Performance Reviews of Managing Customer Accounts.
  • Managed an assigned book of customer accounts.
  • Corrected billing errors, set up and maintained customer accounts, negotiated license agreements and activated/terminated service.
  • Served as an operations liaison for dedicated major customer accounts.
  • Account Services Manager (Contractor) Provide tailored technical customer operations support for large customer accounts.

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2 Customer Accounts Jobs

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20. CRM

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average Demand
Here's how CRM is used in Account Services Manager jobs:
  • Catapulted sales, inventory and operations process efficiency by managing vendor partnership and development of proprietary web-based CRM.
  • Documented any customer information changes and necessary paperwork into accounts using CRM software.
  • Trained 10 in-house customer service representatives and 48 sales representatives and sales managers in CRM and process and procedures.
  • Experienced in the use of CRM data base (ACT) for maintaining, prospecting and reporting client activities
  • Advanced to work on full System Development Cycle to deploy CRM solutions for financial and retail sector.
  • Track all client information in CRM and work collaboratively with Account Executives in Sales to manage risk.
  • Maintain sales calls, contacts, proposals and end-user training within CRM program for 270 plus accounts.
  • Access and utilization of multiple IT platforms including switching, provisioning, billing and CRM.
  • Use Customer Relations Management applications (CRM) to maintain database management for business subscribers.
  • Customized out-of-box solution for CRM and Job Processing tool from PrintStream deployed system wide.
  • Coordinated professional services resources to integrate partner CRM's with subscription platform.
  • Communicate with system design team to turn process into CRM system.
  • Maintain a B2B CRM database of 25,000+ sales contacts.
  • Utilize Microsoft CRM for tracking and managing client records and use Archtics for financial based account information
  • Designed relationship marketing emails and brochures for new company initiatives and product updates via Salesforce CRM.
  • Managed sales tracking and progress reporting via Salesforce CRM system.

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21. Sales Goals

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Here's how Sales Goals is used in Account Services Manager jobs:
  • Exceeded sales goals and targets by nearly 20% while increasing employee retention by almost 40% versus prior year results.
  • Reached yearly sales goals in all product lines within the first 6 months of the 2016 fiscal year.
  • Worked with sales team to achieve stated sales goals and increase client base.
  • Set and exceed sales goals for my team and department.
  • Exceeded banks deposit growth and sales goals every quarter.
  • Plan and project sales goals for service center.
  • Exceeded sales goals by 30% in each year.
  • Develop business relationships amidst competitive markets while exceeding sales goals and profit margins.
  • Worked with installers to trouble shoot equipment Met sales goals for new activations, warranties and upgraded services.
  • Exceeded sales goals in all four "attachment" metrics.

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22. Internal Departments

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Here's how Internal Departments is used in Account Services Manager jobs:
  • Coordinated efforts between internal departments to resolve enrollment and billing issues.
  • Coordinated and scheduled publications through internal departments.
  • Managed communications projects for internal departments.
  • Participated in resolution of issues, acting as liaison to attorneys, traders, internal departments, and bank subsidiaries.
  • Worked with internal departments to coordinate purchasing, receiving, manufacturing, distribution, and billing between ModusLink and clients.
  • Key liaison between group administrators, producers, and internal departments, enforcing high standards and growing new business.
  • Worked with internal departments to ensure all customer requirements were communicated and met on a daily basis.
  • Worked directly with MLS, vendors and internal departments to resolve data and listing issues.
  • Trafficked project requirements between agencies, clients, vendors, and all internal departments.
  • Acted as the project manager between internal departments, customers and vendors.

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23. Service Levels

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Here's how Service Levels is used in Account Services Manager jobs:
  • Developed and executed plan that increased service levels to low visibility/high revenue brands while improving speed-to-market and keeping costs low.
  • Maintained and monitored service levels.
  • Participate in negotiations with client(s) as it relates to contractual terms, service levels and other financial arrangements.
  • Developed standard metrics to ensure proper 3rd party repair facility service levels were achieved and maintained while driving down service costs.
  • Ensured high service levels through the implementation of new policies and procedures that became the culture of the organization.
  • Partnered with vendors to address customer concerns related to service levels and management of product and services.
  • Performed quarterly on-site visits for 12 clients to review service levels and gauge overall satisfaction.
  • Worked closely with the Distribution Department to ensure shipping service levels were being met.
  • Provided input and recommendations for service levels for new services including contract language.
  • Increase service levels and up sell company products.
  • Monitor daily reporting to insure service levels are maintained and profitability goals are achieved.

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24. RFP

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Here's how RFP is used in Account Services Manager jobs:
  • Identified and built relationship with purchasing managers at major electric utility companies to acquire RFP's for coal combustion by-product management.
  • Performed telecommunication assessments for our clients, including current state analysis, RFP creation, WAN and voice design and integration.
  • Worked in collaboration with Account Managers and the Global Services Team to put together RFP's and SOW's.
  • Created multiple strategic opportunities with key clients that led to number of Requests for Proposal (RFP).
  • Created and coordinated responses for National, Strategic and Mid to Large account RFP's.
  • Negotiated policy renewals and RFP's.
  • Assisted Account Manager with all aspects of client/vendor implementation, RFP activity, proposals and presentations.
  • Managed the planning and execution of the RFPs to ensure the clients' needs are addressed.
  • Prepared client RFPs, contracts, and necessary correspondence in a timely manner.
  • Prepared "RFP" and "RFQ", requests for information, contracts, and reports

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25. HR

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Here's how HR is used in Account Services Manager jobs:
  • Ensured compliance on safety systems and standards through extensive manufacturer training and industry networks.
  • Established tactical direction through careful account planning and execution of business plans.
  • Coordinated and supervised third party vendor installation activities through implementation.
  • Accessed and processed service updates on Internet management programs as well as troubleshot ATM service issues through step-by-step instructions by phone.
  • Provided oversight to the Court of Claims processing procedures and resolved vendor complaints through correspondence, meetings, or negotiations.
  • Achieved revenue quota through retention, service and value added sales of US West network service products to assigned base.
  • Maintained exceptional customer relations, writing, selling and maintaining service agreements through the management of Field Service
  • Identified and sold additional services through recognition of client needs and problems; negotiated subsequent contract terms.
  • Delivered Economic Value Added (EVA) through strategic improvements estimated at $1.2 million annually.
  • Evaluated the effectiveness of the Team through individual audits and performance reviews.
  • Expanded their commercial clients through B2B networking.
  • Decreased operational costs and spares inventory through accurate forecasting and reduced delivery times through daily communications with the operations department.
  • Major Achievements: Improved customer satisfaction through implemented metrics and measurements, and started formal executive level quarterly business reviews.
  • Provide positive leadership and insightful evaluation of ideas and executions throughout the creative development process in a multi-project team-oriented environment.
  • Maintained ongoing account services through quality assurance visits and trainings to maximize customer satisfaction and retention.
  • Achieved this through scheduled conference calls, quarterly onsite visits and prompt action in response to day-to-day electronic and telephonic communications.
  • Service Account Manager Managed three of company's largest multi-million dollar accounts.
  • Helped onboard / integrate three new plants added through acquisition.
  • Work through the project lifecycle and deliver results.
  • Build strategic highly targeted recommendation that fulfills clients' needs and Achieve savings and efficiencies through upfront and ongoing planning.

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26. Daily Operations

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Here's how Daily Operations is used in Account Services Manager jobs:
  • Established work procedures for efficiency and effectiveness of daily operations.
  • Supervised daily operations of NASCAR promotion division, extensive internet support to end users.
  • Lead account teams and daily operations.

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27. Annual Sales

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Here's how Annual Sales is used in Account Services Manager jobs:
  • Managed the accounts of 7 OEM customers and $3.5 million in annual sales.
  • Exceeded annual sales goal plan with an average of 104% to plan.
  • Managed annual sales / incentive meetings, Dealer Council and Public Relation programs.
  • Managed twenty client accounts with $2.5M in annual sales.
  • Assigned territory generated $11.5 million in annual sales.
  • Achieved 157% over annual sales quota in 2001.
  • Exceeded 2.1 million dollars in annual sales.
  • Total annual sales of $45 million.
  • Increased annual sales from $8M to $16M.
  • Key Accomplishments: Was the Leader of the only Parts Department to meet all quarterly and annual sales goals for 2008.
  • Maintain 2 separate multi unit accounts equaling $90 million in annual sales.

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28. Trade Shows

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Here's how Trade Shows is used in Account Services Manager jobs:
  • Trade shows duties consisted of coordination of booth set-up, travel arrangements and the distribution of The Creative Industry Handbooks.
  • Participate in trade shows, food shows, district meetings and new hire training's with our key distributor partners.
  • Prospected and performed cold calls to potential customers, developed relationships and generated leads by attending trade shows.
  • Prepared for and participated in trade shows, exhibits, and advertising campaigns for medical equipment and services.
  • Installed and managed WAN/LAN networks, for 50+ workstations in registration areas of trade shows and conventions.
  • Reconciled accounts receivable/payable for client, attendees and exhibitors associated with trade shows and conventions.
  • Introduce product line to the market place via mailings, telemarketing and trade shows.
  • Attended vendor related trade shows to meet with existing clients and solicit prospective clients.
  • Attend retail trade shows to sell services to new and existing customers.
  • Served as company representative at numerous trade shows and industry events.
  • Attend and assist in promotional exhibitions and trade shows.
  • Represent the company at industry trade shows.
  • Attended conferences, trade shows and association meetings
  • Planned and participated in multiple trade shows.
  • Coordinated system installations, technical support, pre-sales demonstrations, and represented the company at industry trade shows.
  • executed in direct mailings, invitations and prep work prior to market trade shows.
  • Represented NATPE at trade shows and provided technical expertise at sales presentations.
  • Trained and maintained barcode scanners for exhibitors at trade shows and conventions.
  • Assist in marketing, including onsite demos and trade shows.
  • Designed and dispersed badges with barcodes for all participants at trade shows and conventions via mail and onsite.

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29. Data Entry

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Here's how Data Entry is used in Account Services Manager jobs:
  • Required ability to navigate a computerized data entry system specialized for the financial/banking industry.
  • Managed 5 functional areas of Account Services including Data Entry and Telemarketing (6 team leaders/total of 32 employees.)
  • Managed direct line functions of Data Entry, Customer Information Files, Time Deposits Operations, and Reconciliation Departments.
  • Developed and designed compliance and control measures for data entry and management within new ERP system.
  • Execute data entry from multiple source systems and manual tracking from client outreach calls.
  • Trained Data Entry and Customer Service staff on specific events.
  • Interviewed, hired and trained all data entry staff.

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30. Conference Calls

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Here's how Conference Calls is used in Account Services Manager jobs:
  • Initiate necessary conference calls with customer and technical support.
  • Increased customer satisfaction 35% by increasing store visits and conducting monthly conference calls with store Managers.
  • Initiated and implemented weekly software upgrade conference calls, handling up to 32 sites/upgrades simultaneously.
  • Handled conference calls and business meetings with clients to address their concerns on global service.
  • Engage customer on multiple daily and weekly conference calls.
  • Set on any conference calls or meetings as required.
  • Conducted conference calls and on-site customer visits as needed.
  • Participated and managed technical conference calls with management; provides executive level status updates to customer, CS management and etc.

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31. Direct Reports

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Here's how Direct Reports is used in Account Services Manager jobs:
  • Developed 3 direct reports to promotions within our organization.
  • Managed of three separate field service departments reporting to the Director of Customer Support with fourteen direct reports.
  • Provided coaching and guidance to direct reports with one on one attention and weekly group meetings.
  • Recruited and monitored staff; led formal reviews and presented increase recommendations for 7 direct reports.
  • Cost center responsibility for $3.5MM; managed 8 direct reports and 105 indirect reports.
  • Managed three direct reports and indirectly staff of 22 kitchen facilities in the United States.
  • Lead a team of Account Managers, which consisted of 4 direct reports.
  • Managed over 700 direct reports, call center employees and subcontract staff.
  • Led a team of technical support engineers and additional indirect reports.
  • Research payroll issues for direct reports.
  • Managed and mentored 3 direct reports.
  • Direct reports 7, total staff 150.

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32. Cost Savings

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Here's how Cost Savings is used in Account Services Manager jobs:
  • Provided solutions, value and cost savings at a strategic level by cultivating vendor and customer relationships.
  • Consolidated and centralized client's IT environment, delivering improved processes, and cost savings.
  • Prepared and presented formal cost savings reports to Blue Cross of New Jersey.
  • Captured cost savings by investigating accounting of balances and earnings.
  • Streamlined after-hours tele-radiology coverage and improved physician productivity resulting in a 35% annual cost savings.

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33. Problem Resolution

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Here's how Problem Resolution is used in Account Services Manager jobs:
  • Maintained a highly interactive approach with residents and assisted in problem resolution to ensure customer satisfaction and retention of residents.
  • Managed all aspects of service provision, account satisfaction, invoice reconciliation, problem resolution, and account profitability.
  • Organize and direct interdepartmental meetings for problem resolution.
  • Managed problem resolution with assigned major accounts.
  • Assigned company resources for problem resolution Kept client and service provides updated as to issues resolved Ensure client satisfaction and complete resolution
  • Traveled to customer and partner locations, as required, to present the Global Service Offerings and problem resolution.
  • Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions.
  • Work as the escalation point for service issues to ensure timely and accurate problem resolution.
  • Reengineered implementation process and problem resolution strategies resulting in improved customer engagement results.
  • Excelled in creative problem resolutions client satisfaction and concerns vendor relations, staff training maintaining inventory

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34. Service Department

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Here's how Service Department is used in Account Services Manager jobs:
  • Developed organizational charter to define processes, roles, and responsibilities to support the newly established Offshore Application Support Service Department.
  • Provided expert leadership and training to the 11-member Customer Service Department, which included the hiring and firing responsibilities.
  • Increased Service Department sales revenues from zero to over $5,000,000.00 in less than four years.
  • Managed the Parts Department, including parts sales and coordination with the in-house Service Department.
  • Marketed software for school food service departments to K-12 school districts across the country.
  • Travel to Supreme facilities to maintain relationships within our warranty and service departments.
  • Managed 7 person customer service department providing technical support for 1,000+ users.
  • Supervised and scheduled all service department employees in Idaho and Washington.
  • Achieved 98% route service rate while service department manager.
  • Managed the Account Service and Customer Service departments.
  • Managed 4 man service department, Forecasted 2 delivery drivers.
  • Managed small service department including all internal repairs and customer requests Parts inventory as well inventory control Payables and warranty schedules
  • Managed the existing service department fleet customers and marketed new accounts for three service centers in the Los Angeles area.

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35. Service Agreements

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Here's how Service Agreements is used in Account Services Manager jobs:
  • Facilitated project planning activities between stakeholders ensuring full compliance with service agreements and contracted service levels.
  • Designed and developed processes and procedures for marketing of maintenance and service agreements.
  • Present renewable service agreements as a valuable cost-effective partnership whenever feasible.
  • Negotiated contracts for service agreements and requested special services.
  • Maintain pricing agreements between XGS and agent and keep up to date records pertaining to insurance coverage and service agreements.
  • Developed ideas for new service agreements and presented ideas to various levels of management in assigned accounts.
  • Project management & estimating of chiller overhauls, multiple year service agreements, and service repairs.
  • Prepared service agreements for customers, collected deposits and issued receipts.
  • Customized & sold long-term service agreements on GE gas turbines.
  • Maintain current service agreements to achieve branch contract margin goals.
  • Defined, authored, negotiated and implemented multi-site service agreements for on-site equipment maintenance programs worth over $1 million annually.

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36. Special Projects

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Here's how Special Projects is used in Account Services Manager jobs:
  • Managed sales department and supervised special projects.
  • Prioritized the team's special projects, usage campaigns, and troubleshooting tasks from a relationship or technical support standpoint.
  • Assisted the account management team with special projects and client/broker inquiries on Horizon Blue Cross Blue Shield accounts.
  • Selected to participate in various special projects; served as Team CLCO representative, EPOC, and SMIE.
  • Played a key role in facilitating special projects.
  • Complete special projects as assigned by CEO.
  • Assisted owner of company with special projects.
  • Supported the Operations Department with ongoing special projects by updating borrower enrollment information for over ten thousand borrowers.
  • Provided recommendations to upper management regarding staff and procedural changesSPECIAL PROJECTS

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37. Action Plans

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Here's how Action Plans is used in Account Services Manager jobs:
  • Developed individualized corrective action plans for customers to respond to systemic and customer specific quality excursions - directly to customers.
  • Prepared and delivered monthly presentations encompassing team attendance, performance, quality metrics, recognition and action plans.
  • Identified business opportunities and proactively designed and implemented action plans to mitigate disruption to the department.
  • Developed and created action plans for associates on a monthly basis and monitored results through daily call statistics and monitoring.
  • Worked across all levels of company matrix and retail accounts to analyze business processes and implement action plans for improvements.
  • Assessed each team member and delivered action plans during one on one's to enhance their collection skills.
  • Created and implemented correct action plans to address customers' potential or ongoing service related problems.
  • Brainstormed with colleagues to determine cause of recurring problems and develop action plans for resolution.
  • Implement and Execute Action Plans to mitigate discovered issues
  • Supported accounts on a 24/7 basis Developed and executed action plans to maintain superior customer service and satisfaction levels.
  • Organized custom action plans to help resolve issues with clients.

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38. SLA

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Here's how SLA is used in Account Services Manager jobs:
  • Coordinated media planning, contracts, traffic instructions, translations, commercial productions, account payable and receivable for all clients.
  • Prepared BoQ's, SoW's, Offer Cost and Price, SLA definitions for services portfolio using high level tools.
  • Managed pipeline through pipeline reports and other resources to meet established SLA on Loan level issues and aged outstanding loans.
  • Develop, maintain and communicate applicable SLA (Service Level Agreement) updates internally as well as client facing.
  • Manage bank accounts, make excel spreadsheets, translating Spanish, scheduling appointments, organize and maintain client files
  • Created a company wide Red and Yellow escalation process to increase customer satisfaction and lowering SLA response times.
  • Assumed formal responsibility for meeting clients' business goals, analyzing and translating data into tangible advice.
  • Managed contract performance and measurements (SLA/SLO) and delivery on service commitments and provided supportable reporting.
  • Tracked SLA performance, provided guidance on escalated issues, and produced accurate monthly billings.
  • Ensured compliance to SLA and OLA requirements reducing non-compliant issues by 100%.
  • Uncovered up-sell opportunities which translated to nearly $65K/quarter in new revenue.
  • Insure customer specific SLA's are met and support issues addresses appropriately.
  • Monitored Preventive Maintenance schedule in accordance with SLA.
  • Exceeded all contractual SLA's.
  • Organized & ran food show booths >left to take job with Island Oasis
  • Meet and exceeded Depot SLAs for all customers.
  • Staff Management Instilled Total Quality Management Techniques in employees to meet and exceed SLAs and provide exceptional customer focus service.

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39. Service Calls

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Here's how Service Calls is used in Account Services Manager jobs:
  • Managed, scheduled, and organized daily tasks, appointments, and service calls for all co-workers and field-technicians.
  • General territory SAM covering the Denver area to assist local field engineers in managerial situations and occasional service calls.
  • Design planned maintenance programs to service calls - flow/replacement of AC rooftop units, energy management commissioning.
  • Worked FT/PT from home, Received and dispatched service calls for a major restaurant account.
  • Dispatched and monitored technical service calls and updated database using EXCEL and ACCESS.
  • Directed all service calls, and entered all $10k and up.
  • Insured all service calls were done in a timely and professional manner.
  • Generated and maintained spreadsheets to track techs and service calls.
  • Run service calls on all types of HVAC equipment.
  • Assisted technicians and customers regarding service calls.
  • Dispatch service calls to our technicians.
  • Answered all incoming calls and scheduling service appointments Made outbound service calls to prospects Performed quality assurance follow up calls

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40. Customer Complaints

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Here's how Customer Complaints is used in Account Services Manager jobs:
  • Handled all customer complaints, delivering effective solutions to ensure overall satisfaction and retention.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Received and escalated customer complaints; informed corporate contacts of different technology solutions.
  • Perform daily follow-up calls to customers resolving any quality issues that may have occurred or any other customer complaints.
  • Supervised day to day service of accounts including customer satisfaction, customer complaints and their resolution.
  • Listen to and resolve customer complaints regarding services or personnel.
  • Communicate customer complaints, requests and feedback to management.
  • Resolve customer complaints regarding sales and service.
  • Interceded with customer complaints and problems.
  • Handle all customer complaints and issues.
  • Recognized for reducing customer complaints by 50% Served on steering committee through implementation of new computer system
  • Handle customer complaints and resolutions in a timely manner.

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41. POS

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Here's how POS is used in Account Services Manager jobs:
  • Established and maintained the business relationship with our Telecommunications Carrier Partners, including tracking leads, proposals, and educational requirements.
  • Conducted enrollment presentations, evaluated proposal requests, and negotiated health group proposals.
  • Represented college and secured job placement positions for qualified students and graduates.
  • Presented proposals primarily to facility managers, property managers and business owners.
  • Secure timely estimate/proposal/change order approvals when working with an outside agency.
  • Responded to both existing and potential customer inquires regarding deposit products.
  • Reviewed customer aging and identified aged items for collection purposes.
  • Respond to RFP and RFI requests and subsequent development of proposals that include project scoping and deliverable estimates.
  • Perform site surveys, estimates, prepare and present consultative sales proposals to meet customer's needs.
  • Receive inbound calls, make outbound calls to resolve delinquency using payments and possible assistance options.
  • Set up and implemented SecureTrax technology for patrolling, tracking, reporting and payroll purposes.
  • Create and analyze new construction and post construction graphs to perform treatments according to specifications.
  • Regained positive rapport with clients to increase likelihood of repeat business.
  • Obtained NASD series 6 license as required for position.
  • Prepare proposals as required by Account Executive.
  • Partnered with Service Provider's stakeholders to implement Security-as-a-Service projects, conducted pre-sales and post-sales support and solution implementation.
  • Performed pre-sales and post-sales support within the mid-Atlantic states to assist our account managers in closing telecommunications business.
  • Contributed to students experience by positively impacting employment rate.
  • Propose green initiatives with cath labs, surgery, and labor delivery departments with the use of reusable textiles.
  • Have understanding and knowledge of market position and forecast of business trends.

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42. Company Policies

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Here's how Company Policies is used in Account Services Manager jobs:
  • Set and maintain standards of personal and professional performance/behavior, ensuring staff accountability and adherence to company policies and procedures.
  • Demonstrate complete working knowledge of compliance with federal, state and regulatory agency regulations and company policies.
  • Ensured duties were carried out in compliance with federal regulations, and company policies and guidelines.
  • Train new-hire employees on company policies and procedures along with current programs and customer service techniques.
  • Trained multiple locations on company policies and procedures both domestically and throughout the Middle East.
  • Complied with federal, state and company policies, procedures and regulations.
  • Assisted with new employee training processes including reviewing company policies.
  • Input relevant data that supports company policies and procedures.
  • Ensured adherence to company policies and procedures.
  • Interviewed and hired potential candidates according to company policy In-serviced employees on a monthly basis on company policies and procedures.
  • Assembled and inspected various types of forklifts/platform lifts for defects and descrepancies in accordance with company policies.

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43. EMC

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Here's how EMC is used in Account Services Manager jobs:
  • Provided communication between EMC and the customer during all service related escalations.
  • Emcee company-sponsored events promoting the company to surrounding communities.
  • Resolved escalations by collaborating with EMC resources and customer.
  • Create and deliver presentations to senior level customers on the health of their environment and recommendations for optimizing their EMC investment.
  • Maintain high level of awareness of service issues effecting the EMC product environment including proactive problem avoidance behavior and maintenance practices.
  • Provided support for Goldman Sachs, MetLife and New York Life as single point of contact on all EMC equipment.
  • Lead cross-functional teams consisting of EMC, partners, and customer resources to drive problem resolution.
  • Managed Customer Satisfaction relative to EMC Product Sales & Service for Glaxo Smith-Kline world-wide.
  • Work with customers to plan all upgrades related to EMC products.
  • Coordinate EMC resources related to all upgrades and implementation.
  • Lead EMC Severity 1 event calls with customer.
  • Lead customer escalation efforts within EMC support.
  • Attended EMC Proven Professional course.

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44. New Product Development

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45. Menards

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Here's how Menards is used in Account Services Manager jobs:
  • MenardsAssumed responsibility of total customer care for over 200 individual contractor and commercial accounts.
  • Help accounts of Menards place orders, read blueprints, order materials, schedule deliveries and organize their needs.
  • Meet with decision makers and present on the benefits of the various products and programs offered by Menards.
  • Recruited new accounts to Menards by servicing them in the store and during travel.
  • Work to build current client relationships and develop new business for Menards.
  • Top salesperson at Menards in 2010 for sales in a week.
  • Work with Menards Contractor accounts.
  • Arrange financing with all Menards / Capital One products.

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46. Service Management

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Here's how Service Management is used in Account Services Manager jobs:
  • Provided service management support for assigned customer base to ensure total customer satisfaction.
  • Provide tiered levels of service management and support in areas of billing, maintenance, and provisioning.
  • Assist with training and instruction of Service Management staff on processes and procedures.
  • Account Management, Service Management Sales, Customer Relations.
  • Provided post-sales support, trouble isolation and resolution assistance; pre-sales support; service management and customer interface.

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47. Cold Calls

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Here's how Cold Calls is used in Account Services Manager jobs:
  • Generate cold calls to brokers and agents to schedule meetings and explore what this service has to offer.
  • Identified prospective customers using lead generating methods and performing an average of 30 cold calls per day.
  • Account Manager, B2B, Cold Calls, Bank Support, Conversions, Customer Service
  • Provided bids/estimates and made cold calls to contractors.

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48. External Customers

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Here's how External Customers is used in Account Services Manager jobs:
  • Developed strong collaborative associations with both internal and external customers that resulted in cohesive and effective business relationships.
  • Analyzed data reports and developed observations, and offered insights to support internal and external customers.
  • Developed and documented policy and procedures to improve service levels to internal and external customers.
  • Produce, analyze and distribute customized sales and operational reports, for internal and external customers.
  • Developed professional relationships with Account Managers, Sales, Internal and External customers and Management team.
  • Use strong interpersonal skills to interact with varying levels of internal and external customers.
  • Increased SAM Service Adoption by presenting and selling SAM Services to internal/external customers.
  • Prepared STAR reports, reliability letters, CIAC billing and other informational correspondance to external customers.

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49. ROI

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Here's how ROI is used in Account Services Manager jobs:
  • Produced status reports, progress statistics, and business-oriented metrics as well as ROI/Retention analysis to company executives.
  • Interpreted customer activity metrics and consulted customers and recommended steps to maximize ROI.
  • Led team in recruitment of 2,000 plus Android developers for the App Store (Goal : 8,000 developers by launch).
  • Meet with clients to coordinate and manage their email marketing efforts to ensure optimum ROI goals.
  • Respond to customer inquiries regarding products, services, equipment and ROI estimations.
  • Use Monster ROI and Service reporting tools to construct data metrics presentations.
  • Develop strong client relationships and generated maximum ROI for programs.
  • Execute annual plan for individual accounts to achieve expected ROI.
  • Recognized as Subject Matter Expert for IOS and Android platforms.
  • Performed ROI analysis with business case development for new and existing Computer Associates customers.
  • Created a multi-year ROI tool which was implemented within the US and Canada sales organization.

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50. Market Share

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Here's how Market Share is used in Account Services Manager jobs:
  • Support sales organization in successfully integrating the GAF and Elk product lines to increase market share and system sales.
  • Generated company market share by communicating with two representative groups, which were made up of eight representatives.
  • Work with a business development team to expand market share and revenue base.
  • Established and maintained customer relationships with law firms while growing product market share.
  • Create new market shares for service and repair.

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Account Services Manager Jobs

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20 Most Common Skills For An Account Services Manager

Customer Service

26.5%

Service Delivery

8.8%

Client Relationships

7.2%

New Accounts

6.8%

Ensure Compliance

6.3%

Technical Support

5.7%

Account Management

5.4%

Customer Relations

4.7%

Project Management

3.6%

Service Contracts

3.3%

Customer Base

2.9%

Customer Retention

2.3%

Revenue Growth

2.3%

Business Development

2.3%

Healthcare

2.2%

Process Improvement

2.1%

New Clients

2.0%

Phone Calls

2.0%

Customer Accounts

1.8%

CRM

1.7%
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Typical Skill-Sets Required For An Account Services Manager

Rank Skill
1 Customer Service 20.3%
2 Service Delivery 6.7%
3 Client Relationships 5.5%
4 New Accounts 5.2%
5 Ensure Compliance 4.8%
6 Technical Support 4.4%
7 Account Management 4.1%
8 Customer Relations 3.6%
9 Project Management 2.7%
10 Service Contracts 2.5%
11 Customer Base 2.2%
12 Customer Retention 1.8%
13 Revenue Growth 1.7%
14 Business Development 1.7%
15 Healthcare 1.7%
16 Process Improvement 1.6%
17 New Clients 1.6%
18 Phone Calls 1.6%
19 Customer Accounts 1.4%
20 CRM 1.3%
21 Sales Goals 1.3%
22 Internal Departments 1.2%
23 Service Levels 1.0%
24 RFP 0.9%
25 HR 0.9%
26 Daily Operations 0.9%
27 Annual Sales 0.9%
28 Trade Shows 0.9%
29 Data Entry 0.9%
30 Conference Calls 0.8%
31 Direct Reports 0.8%
32 Cost Savings 0.8%
33 Problem Resolution 0.8%
34 Service Department 0.8%
35 Service Agreements 0.7%
36 Special Projects 0.7%
37 Action Plans 0.7%
38 SLA 0.7%
39 Service Calls 0.7%
40 Customer Complaints 0.7%
41 POS 0.7%
42 Company Policies 0.7%
43 EMC 0.6%
44 New Product Development 0.6%
45 Menards 0.6%
46 Service Management 0.6%
47 Cold Calls 0.6%
48 External Customers 0.6%
49 ROI 0.6%
50 Market Share 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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