What does an account services manager do?
An account services manager is in charge of overseeing account procedures and building positive relationships with clients. They typically reach out to clients by performing calls and correspondence to offer products and services, discuss product specifications, perform follow-up calls, and resolve issues promptly and professionally. They also supervise the performance of account service teams, ensuring to reach sales targets and customer satisfaction. Furthermore, as an account services manager, it is essential to lead and encourage the workforce to accomplish sales goals, all while implementing the company's policies and regulations.
Account services manager responsibilities
Here are examples of responsibilities from real account services manager resumes:
- Lead open enrollment presentations using PowerPoint, large & small group public speaking.
- Meet with clients to coordinate and manage their email marketing efforts to ensure optimum ROI goals.
- Manage a national merchant retail portfolio.
- Catapult sales, inventory and operations process efficiency by managing vendor partnership and development of proprietary web-base CRM.
- Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
- Land sales for IBM's entire brand portfolio and drive accounts from sales to delivery and execution.
- Explore and identify MRO opportunities and provide solutions that help keep facilities and job sites running at peak efficiency.
- Prepare PowerPoint presentation materials for upper management.
- Submit timely and accurate payroll and billing information.
- Reduce excessive corporate MRO expenditures by implementing inventory management solutions.
- Document any customer information changes and necessary paperwork into accounts using CRM software.
- Coordinate and confirm schedules between healthcare professionals to present and participate in develop programs.
- Coordinate program management tasks across an extend project team for healthcare provider conversion initiative.
- Monitor and report weekly payroll to branch office to ensure staff are compensated accurately.
- Conduct regular account appraisals to accelerate customer adoption by working closely with the customer to educate and assess cloud technology needs.
Account services manager skills and personality traits
We calculated that 19% of Account Services Managers are proficient in Customer Service, Digital Marketing, and Account Management. They’re also known for soft skills such as Analytical skills, Communication skills, and Customer-service skills.
We break down the percentage of Account Services Managers that have these skills listed on their resume here:
- Customer Service, 19%
Managed all aspects of customer service accounts researching problems for appropriate resolutions, and providing direction to additional company resources.
- Digital Marketing, 11%
Skilled Senior Account Manager providing strategic direction for organizations looking to invest in digital marketing training throughout North & South America.
- Account Management, 11%
Position included account management responsibilities and customer/business escalations.
- Healthcare, 5%
Collaborated with Product Managers, developing and managing strategic medical communication programs; targeted healthcare professionals for Abbott Laboratories and Sanofi-Aventis.
- Client Relationships, 4%
Manage escalated client relationships - either upset customers or larger deals that needed additional oversight.
- Business Development, 4%
Directed business operations and business development supporting national and independent accounts in Tennessee, Alabama and the Florida panhandle.
Common skills that an account services manager uses to do their job include "customer service," "digital marketing," and "account management." You can find details on the most important account services manager responsibilities below.
Analytical skills. To carry out their duties, the most important skill for an account services manager to have is analytical skills. Their role and responsibilities require that "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." Account services managers often use analytical skills in their day-to-day job, as shown by this real resume: "led the analysis of internal and external requests for customer support using the system tools and implemented solutions. "
Communication skills. Many account services manager duties rely on communication skills. "sales managers need to work with colleagues and customers, so they must be able to communicate clearly.," so an account services manager will need this skill often in their role. This resume example is just one of many ways account services manager responsibilities rely on communication skills: "recruited new employees, performed annual reviews and collaborated hr with communications with spanish-speaking employees. "
Customer-service skills. This is an important skill for account services managers to perform their duties. For an example of how account services manager responsibilities depend on this skill, consider that "when helping to make a sale, sales managers must listen and respond to the customer’s needs." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an account services manager: "interfaced extensively with global customer support center to design and initiate customer-specific support processes and improve existing partner-interaction procedures. ".
Leadership skills. For certain account services manager responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of an account services manager rely on this skill, as "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." For example, this snippet was taken directly from a resume about how this skill applies to what account services managers do: "collaborated with sales leadership, business development consultants, and national account managers. "
The three companies that hire the most account services managers are:
- Elevance Health
18 account services managers jobs
- Aya Healthcare17 account services managers jobs
- Trane14 account services managers jobs
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Compare different account services managers
Account services manager vs. Manager, account executive
An account executive manager is responsible for handling client accounts and leading the account management procedures to promote the client's brand image in the market and maintain the highest satisfaction. Account executive managers work with the marketing and sales team to identify sales and promotional strategies that would increase revenues and product profits. They also review the current market trends to develop business opportunities according to client needs and public demands. An account executive manager coordinates with the clients for regular updates and informs them of business plan adjustments as needed.
There are some key differences in the responsibilities of each position. For example, account services manager responsibilities require skills like "digital marketing," "pre sales," "client relationships," and "service delivery." Meanwhile a typical manager, account executive has skills in areas such as "sales process," "product knowledge," "virtualization," and "contract negotiations." This difference in skills reveals the differences in what each career does.
Managers, account executive really shine in the technology industry with an average salary of $87,422. Comparatively, account services managers tend to make the most money in the technology industry with an average salary of $80,874.managers, account executive tend to reach similar levels of education than account services managers. In fact, managers, account executive are 0.6% more likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.Account services manager vs. Business development account manager
A business development account manager is in charge of developing strategies to identify new business and client opportunities, ensuring sales growth and customer satisfaction. They typically perform research and analysis to gather data, coordinate with analysts and experts, produce sales and progress reports, and maintain records of all transactions. Furthermore, a business development account manager must build positive relationships with clients and secure sales by reaching out to customers through calls, correspondence, or appointments. They may offer products and services, process payments, and handle inquiries or concerns.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that account services manager responsibilities requires skills like "digital marketing," "pre sales," "client relationships," and "service delivery." But a business development account manager might use other skills in their typical duties, such as, "customer relationships," "salesforce," "lead generation," and "business relationships."
Average education levels between the two professions vary. Business development account managers tend to reach similar levels of education than account services managers. In fact, they're 2.5% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Account services manager vs. Inside sales account manager
An inside sales account manager oversees the operations and workforce performance within an inside sales team, ensuring efficiency and profit growth. Their duties revolve around monitoring sales progress, devising new strategies to identify new business and marketing opportunities, maintaining records of all transactions, identifying inconsistencies and errors, performing corrective measures, producing sales forecasts, and supervising accounts. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets, all while implementing the company's policies and regulations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from account services manager resumes include skills like "digital marketing," "healthcare," "pre sales," and "service delivery," whereas an inside sales account manager is more likely to list skills in "salesforce," "marketing campaigns," "sales process," and "sales territory. "
Inside sales account managers earn the best pay in the technology industry, where they command an average salary of $80,276. Account services managers earn the highest pay from the technology industry, with an average salary of $80,874.Most inside sales account managers achieve a similar degree level compared to account services managers. For example, they're 1.8% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Account services manager vs. Commercial account manager
A commercial account manager's role is to offer products and services to businesses and firms, building positive relationships to establish a strong client base. Their responsibilities often revolve around performing research and market analysis to find sales opportunities, devising strategies to identify client needs, and maintaining records of all data and transactions. They may also reach out to potential clients through calls and correspondence, even arrange appointments to discuss products and negotiate sales. Furthermore, as a commercial account manager, it is essential to lead and encourage the workforce, all while adhering to the company's policies and regulations.
Types of account services manager
Updated January 8, 2025
