Account services representative vs customer account representative

The differences between account services representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $32,467 average annual salary of an account services representative.

The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Account services representative vs customer account representative overview

	Account Services Representative	Customer Account Representative
Yearly salary	$32,467	$36,138
Hourly rate	$15.61	$17.37
Growth rate	-4%	-4%
Number of jobs	319,445	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does an account services representative do?

An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Account services representative vs customer account representative salary

Account services representatives and customer account representatives have different pay scales, as shown below.

	Account Services Representative	Customer Account Representative
Average salary	$32,467	$36,138
Salary range	Between $25,000 And $40,000	Between $27,000 And $46,000
Highest paying City	San Jose, CA	San Ramon, CA
Highest paying state	Alaska	Alaska
Best paying company	Schneider Electric Industrial Services	Dairy Farmers of America
Best paying industry	Automotive	Finance

Differences between account services representative and customer account representative education

There are a few differences between an account services representative and a customer account representative in terms of educational background:

	Account Services Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Account services representative vs customer account representative demographics

Here are the differences between account services representatives' and customer account representatives' demographics:

	Account Services Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between account services representative and customer account representative duties and responsibilities

Account services representative example responsibilities.

Note: EDI is media loader design to automate conversion from p.c.
Manage participants in classroom and OJT training to ensure they are successful and any barriers to completion are immediately addressed.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Coordinate services for new software clients to help ensure efficient implementation of EDI software.
Process HIPAA system configuration and implementation.
Review medical documentation and consult with healthcare providers when documentation are inadequate for coding purpose.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Account services representative vs customer account representative skills

Common account services representative skills

Customer Satisfaction, 12%
Work Ethic, 11%
Technical Support, 10%
Customer Support, 7%
Account Services, 6%
Patients, 5%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Account Services Representative
Account Services Representative vs Customer Account Representative

Updated January 8, 2025

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