12 Account Services Representative Resume Examples

Five Key Resume Tips For Writing An Account Services Representative Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Zippia allows you to choose from different easy-to-use Account Services Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Account Services Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Robert Washington
Account Services Representative
Contact Information
Tulsa, OK
(320) 555-3476
rwashington@example.com
Skills
  • Accurate Information
  • Customer Relationships
  • ASR
  • Customer Interaction
  • Computer Database
  • Medical Collections
  • Prospective Customers
  • REP
  • Account Services
  • Potential Customers
 
 
Employment History
Account Services Representative2017 - Present
Alorica
Tulsa, OK
  • Team lead/ Floor support Senior Rep.
  • Provide SME level client services support to top tier clients, both in the US and the UK.
Telemarketing Service Representative2015 - 2017
Walmart
Bentonville, AR
  • Stocked merchandise to shelves Inventory management associate Inventory all merchandise in the warehouse Sales floor associate
  • Assisted customers on sales floor with any questions or concerns.
  • Comply with all procedures and policies lay down by the store management.
  • Provided customer service and retail sales expertise within the electronics department.
  • Stock items on the sales floor and in the backroom.
  • Train new associates on POS system.
Bill Collector2014 - 2015
Citi
Irving, TX
  • Managed existing accounts, created new accounts & solved disputes.
  • Provided program options that best suited individual client concerns and financial situations
  • Utilized internet resources to locate customer information.
  • Utilize CUBS, Skip Tracing, Internet, and Predictive Dialer\Manuel - FDCPA.
Education
High School Diploma of null2014 - 2014
 
 
Pamela Owens
Account Services Representative
Contact Info
Atlanta, GA
(740) 555-9168
powens@example.com
Skills
Account Management
Sales Floor
CSA
Assesses Customer
Quality Standards
Company Standards
New Customers
Bilingual Customer
Telephone Calls
New Merchandise
Employment History
Account Services Representative2020 - Present
Domino's PizzaAtlanta, GA
  • Assist with store stocking, floor-sets and opening/closing procedures.
  • Operated POS software to work the cash register
  • Coordinated communication between Sales Representative, Service Technicians and customers.
Junior Customer Service Representative2016 - 2020
AloricaKennesaw, GA
  • Provided internal QA for team agents to improve both the customer experience and the Agent's scores.
  • Provide high level customer service to Medicare Part D members for United Health Care's OptumRX - mail service pharmacy.
  • Assisted customers with activating their cable and internet services.
  • Program inspired 1100 Medicaid recipients to utilize Primary Care Physician (PCP) versus emergency room (ER).
Customer Care Associate2014 - 2016
AT&TAtlanta, GA
  • Received telephone calls, recorded intake information, and verified accuracy of information.
  • Selected by site leadership to assist in training/onboarding new-hire CSRs.
  • Utilize appropriate sales techniques to recommend products and services to meet customer needs and sales goals.
  • Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
Education
High School Diploma of null2014 - 2014
 
 
Wayne Lee
Account Services Representative
Houston, TX
(480) 555-4958
wlee@example.com
Experience
Account Services Representative2014 - Present
Domino's PizzaHouston, TX
  • Appointed team leader as a result of being an excellent example for other Customer Sales Representatives.
  • Assist with store stocking, floor-sets and opening/closing procedures.
  • Answered customer service calls, made reservations
  • Maintained park and product knowledge through multiple states.
  • Provide accurate information to owners regarding their account during every communication.
  • Diagnosed and resolved hardware/software connectivity issues and assisted users with policies and procedures for setting up new accounts..
Customer Service Executive2013 - 2014
Lowe'sHouston, TX
  • Implemented new ideas in accordance to company policies.
  • Provide excellent customer service, review sales goals for the department, conduct and process sales/refunds.
  • Provided Customer service, while adhering to strict company processes.
  • Assigned primarily to one zone on the sales floor, but may be required to work in other areas.
  • Research software functions and company policies to increase job performance.
  • Assure all consumer engagement is legally compliant and adheres to company policies and standards.
Switchboard Operator2012 - 2013
Lowe'sHouston, TX
  • Assist customer with finding products via different computer systems and various software programs.
Skills
Client ServiceAccount ServicesCuriositySoftware SystemsOn-Call SchedulesAccurate ProcessingCommunications SystemsSales FloorNon-Emergency CallsHealthcare
Education
High School Diploma In null2012 - 2012
 
 
Raymond Chavez
Account Services Representative
Employment History
Account Services Representative2019 - Present
Walgreen CoMilwaukee, WI
  • Greet customers as they come in.
  • Handle incoming communication from customers.
  • Provide customer oriented service with exceptional communication and sense of urgency -Stocking of fresh product within a predetermined and calculated time frame
Account Services Representative2017 - 2019
PLSMilwaukee, WI
  • Provide clear and effective communication to team and other departments.
  • Work directly with FDIC Legal to understand contract law.
  • Develop and refine templates and procedures for service teams to provide info and data needed to prepare communication pieces.
  • Prepared written appeals to insurance companies using the required form ordered by the specific insurance company.
Retention Representative2016 - 2017
WalmartMilwaukee, WI
  • Stocked sales floor and maintained sales floor.
  • Provide stellar customer service helping customers choose the right cell phone carrier, phone, and plan.
Education
High School Diploma In null2016 - 2016
 
 
Contact Information
Milwaukee, WI
(790) 555-8487
rchavez@example.com
Skills
Extract Information
Logistics
Company Standards
Customer Relations
Sales Goals
Data Entry
Customer Sales
Product Knowledge
Greeting Customers
Customer Accounts
 
 
Nancy Murphy
Account Services Representative
Anderson, IN
(940) 555-0483
nmurphy@example.com
Skills
Computer SystemFinancial StatementsNew CustomersHealth CarePatient CareCDVCommunicationProduct KnowledgePerformance StandardsACD
 
 
Employment History
Account Services Representative2018 - Present
XeroxAnderson, IN
  • Designed internal documents, maintained supply inventories, & performed special projects as needed.
  • Provide expertise for all Xerox equipment at customer accounts.
  • Use the internet and databases to access customer accounts and support information.
  • Assisted in the implementation of Xerox proprietary account management software and other Lean Six Sigma processes.
Call Center Specialist2017 - 2018
FTD CompaniesOakbrook Terrace, IL
  • Followed certain communication scripts when handling various topics.
  • Utilize database to troubleshoot customer account inquiries Worked on VIP accounts Take orders/troubleshoot over a multi-line phone system
  • Develop & maintain effective verbal and written communication.
  • Facilitate communication with stakeholders to ensure schedule timetables are met or exceeded.
Inbound Sale Representative2016 - 2017
Walgreen CoOakbrook Terrace, IL
  • Studied products and obtained great product knowledge to help customers better.
  • Handled high volume customer service calls.
  • Manage CVS retail account which entails corporate communication via email for complaint reporting/indemnification sign-offs.
Education
Bachelor's Degree of Business2013 - 2016
DeVry UniversityOakbrook Terrace, IL
 
 
Robert Washington
Account Services Representative
Contact Information
Tulsa, OK
(320) 555-3476
rwashington@example.com
Skills
  • Accurate Information
  • Customer Relationships
  • ASR
  • Customer Interaction
  • Computer Database
  • Medical Collections
  • Prospective Customers
  • REP
  • Account Services
  • Potential Customers
 
 
Employment History
Account Services Representative2017 - Present
Alorica
Tulsa, OK
  • Team lead/ Floor support Senior Rep.
  • Provide SME level client services support to top tier clients, both in the US and the UK.
Telemarketing Service Representative2015 - 2017
Walmart
Bentonville, AR
  • Stocked merchandise to shelves Inventory management associate Inventory all merchandise in the warehouse Sales floor associate
  • Assisted customers on sales floor with any questions or concerns.
  • Comply with all procedures and policies lay down by the store management.
  • Provided customer service and retail sales expertise within the electronics department.
  • Stock items on the sales floor and in the backroom.
  • Train new associates on POS system.
Bill Collector2014 - 2015
Citi
Irving, TX
  • Managed existing accounts, created new accounts & solved disputes.
  • Provided program options that best suited individual client concerns and financial situations
  • Utilized internet resources to locate customer information.
  • Utilize CUBS, Skip Tracing, Internet, and Predictive Dialer\Manuel - FDCPA.
Education
High School Diploma of null2014 - 2014
 
 
Pamela Owens
Account Services Representative
Contact Info
Atlanta, GA
(740) 555-9168
powens@example.com
Skills
Account Management
Sales Floor
CSA
Assesses Customer
Quality Standards
Company Standards
New Customers
Bilingual Customer
Telephone Calls
New Merchandise
Employment History
Account Services Representative2020 - Present
Domino's PizzaAtlanta, GA
  • Assist with store stocking, floor-sets and opening/closing procedures.
  • Operated POS software to work the cash register
  • Coordinated communication between Sales Representative, Service Technicians and customers.
Junior Customer Service Representative2016 - 2020
AloricaKennesaw, GA
  • Provided internal QA for team agents to improve both the customer experience and the Agent's scores.
  • Provide high level customer service to Medicare Part D members for United Health Care's OptumRX - mail service pharmacy.
  • Assisted customers with activating their cable and internet services.
  • Program inspired 1100 Medicaid recipients to utilize Primary Care Physician (PCP) versus emergency room (ER).
Customer Care Associate2014 - 2016
AT&TAtlanta, GA
  • Received telephone calls, recorded intake information, and verified accuracy of information.
  • Selected by site leadership to assist in training/onboarding new-hire CSRs.
  • Utilize appropriate sales techniques to recommend products and services to meet customer needs and sales goals.
  • Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
Education
High School Diploma of null2014 - 2014
 

What Should Be Included In An Account Services Representative Resume

1

1. Add Contact Information To Your Account Services Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Account Services Representative Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Account Services Representative Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Account Services Representative Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create An Account Services Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Account Services Representative
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Account Services Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Loan Services Representative
Wells Fargo
  • Corresponded with Title Company, Title Agency, Home-Equity Department, Underwriters, Processors of loan and other lenders.
  • Served as back-up preparing direct loan documentation for small aircraft and yachts.
  • Uploaded New Jersey documents to LPS to ensure attorneys receive files in a timely manner to prepare for court proceedings.
  • Provided instruction, coaching and direction on technical aspects of job to co-workers.
  • Communicated through email and telephone with foreclosure attorneys to determine allowable court extensions and delays.

Work History Example # 2
Account Services Representative
Comcast
  • Upgraded customers to the new X-finity triple play bundle packages (Phone, Internet and TV).
  • Acted as marketing liaison through the upgrade and selling of Business Class Video, High Speed Internet and Digital Voice products.
  • Received a BowTie from the founder of Comcast and PACE award in recognition of outstanding performance.
  • Received inbound calls from new and existing customers about Comcast products Balanced the needs of customers while increased revenue for Comcast
  • Resolved complex customer issues dealing with telephony service by communicating with the Federal Communications Commission and the customer.

Work History Example # 3
Customer Engagement Specialist
Office Depot
  • Assisted customers with store and product Word, Excel, PowerPoint, complaints.
  • Installed and configured systems using Microsoft Windows XP, Windows Vista, and Windows 7.
  • Updated customers' information for billing information ensuring accuracy and timely communications.
  • Measured customer satisfaction through mail and telephone surveys, customer focus groups and email communications.
  • Answered phone calls, completed internet orders and pick up.

Work History Example # 4
Account Associate
Macy's
  • Maximized team's effectiveness through consistent recognition and feedback to ensure a positive customer experience.
  • Worked alongside of other creditors to determine any suspicious patterns.
  • Assisted with managing internal budget, forecasting for fiscal year, managing employee payroll, processing client invoices and collecting fees.
  • Prepared financial statements and income taxes for S-Corporations, C-Corporations, and Partnerships.
  • Prepared daily bank deposits of income; executed and distributed financial reports showing shortages/surpluses in income for various departments.

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5

5. Highlight Your Account Services Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your account services representative resume:

  1. Certified Pharmacy Technician (CPhT)
  2. International Accredited Business Accountant (IABA)
  3. Certified Management Accountant (CMA)
  4. Certified Medical Office Manager (CMOM)
  5. Certified Insurance Service Representatives (CISR)
  6. Energy Management Certification (EMC)
  7. Certified Resume Specialist: Accounting and Finance (CRS+AF)
  8. Certified Information Technology Professional (CITP)
  9. Certified Service Manager

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021