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Account services representative skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Francisco Depusoir,

Francisco Depusoir

Account services representative example skills

Below we've compiled a list of the most critical account services representative skills. We ranked the top skills for account services representatives based on the percentage of resumes they appeared on. For example, 12.2% of account services representative resumes contained customer satisfaction as a skill. Continue reading to find out what skills an account services representative needs to be successful in the workplace.

15 account services representative skills for your resume and career

1. Customer Satisfaction

Here's how account services representatives use customer satisfaction:

Conducted customer needs assessments through illustration of cost-effective benefits and solutions, resulting in increased customer satisfaction and exceeded sales goals.
Displayed proper call control techniques to meet department standards and control costs without adversely impacting customer satisfaction or save opportunities.

2. Work Ethic

Here's how account services representatives use work ethic:

Promoted to Claims division in recognition of strong work ethic and interest in learning a new role.
Interviewed and evaluated prospective candidates and advised management on their work ethic, propensity to succeed and compatibility to company culture.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how account services representatives use technical support:

Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non-account-related troubleshooting.
Answered incoming billing inquiries Processed orders for new/existing customers Completed payment arrangements and transactions Provided basic technical support for various cable/data/phone services

4. Customer Support

Here's how account services representatives use customer support:

Provided customer support and made recommendations regarding various product pricing, service systems and procedures.
Documented and recommended new methods or modifications to the customer support processes.

5. Account Services

Account services is a separate element of business (and sometimes a different department altogether) where employees ensure a customer had a pleasant experience. This is a common department found in larger corporations, such as banks and marketing agencies. The overall goal of account services is to assist a client have a better experience with the company by resolving any issues.

Here's how account services representatives use account services:

Represented the account services department as well as Colonial Supplemental Insurance in establishing relationships with outside affiliates.
Account service representative duties included providing customer phone support to Clients and Representatives regarding retirement accounts.

6. Patients

Here's how account services representatives use patients:

Advised patients on Medicaid verification in order to qualify for State Services eligibility.
Provided telephone customer service to patients and insurers regarding any billing discrepancies.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how account services representatives use data entry:

Implemented new customers and maintained existing customer base via data entry into Customer Management System.
Performed Data Entry processes utilizing coveted personal identifiable information of others.

8. Quality Customer Service

Here's how account services representatives use quality customer service:

Provided quality customer service via telephone to agents and insureds.
Enforce company collection policies while maintaining quality customer service.

9. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account services representatives use account management:

Facilitated new accounts during implementation including quality reviews, system update requests and coordination between Account Management and external account contacts.
Cultivated relationships with Fortune 500 customer base to uncover new and existing customer needs through ongoing account management activities.

10. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how account services representatives use patient accounts:

Examined the patient account notes to identify specific information related to the certification, authorization, and subsequent denial.
Updated patient accounts information when bankruptcy occurred, informed outside collection agencies.

11. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how account services representatives use troubleshoot:

Communicate with sub-contractors to troubleshoot issues associated with serviced contract.
Received on average 60-70 incoming calls on a daily basis from customers to provide clarifications, take orders and troubleshoot problems.

12. Inbound Calls

Here's how account services representatives use inbound calls:

Received inbound calls identifying customer's needs providing appropriate company product and services.
Handled inbound calls from internal branch offices regarding Non-Resident Client information.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how account services representatives use outbound calls:

Performed required courtesy outbound calls to clients with ten-day delinquencies
Secured incremental business through outbound calls.

14. PowerPoint

Here's how account services representatives use powerpoint:

Developed and delivered MS PowerPoint presentations for sales promotions and seminars.
Utilized MS Word, PowerPoint, Excel and Outlook for e-mail and scheduling, internal mainframe systems.

15. Customer Accounts

Here's how account services representatives use customer accounts:

Investigated and researched delinquent customer accounts to update absent information and resolve customer issues while abiding by corporate procedures and policies.
Review customer accounts for new applications, contact, and verify customer information per internal security protocol.

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What skills help Account Services Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account services representative resumes?

Francisco Depusoir

Associate Professor of Accounting, University of the Virgin Islands

The following skills could open the door to various opportunities for an accounting graduate on their resume.
-Excellent analytical skills
-Knowledge of Microsoft Excel
-Knowledge of Quickbooks

What soft skills should all account services representatives possess?

Francisco Depusoir

Associate Professor of Accounting, University of the Virgin Islands

-Analytical and problem-solving skills
-Strong written and oral communication
-Critical thinking
-Time Management
-Active learning
-Organization and attention to detail

What hard/technical skills are most important for account services representatives?

Francisco Depusoir

Associate Professor of Accounting, University of the Virgin Islands

-Basic knowledge of Generally Accepted Accounting Principles (GAAP)
-Experience with business intelligence software.
-Independent research skills.
-Data management abilities.
-Preparation and understanding of financial statements.

What account services representative skills would you recommend for someone trying to advance their career?

Eric Gjerdevig

Lecturer in Marketing, Director for the Center for Professional Selling and Sales Technology, North Dakota State University

I might be a contrarian with this answer. I think as technology advances very quickly with AI it's our human-to-human skills that will become rarer and more valuable over the coming years. It might sound silly but things such as asking questions, listening, storytelling, and being empathetic can function like superpowers and I think they will even more in the coming years.

Do you want to know more?

List of account services representative skills to add to your resume

The most important skills for an account services representative resume and required skills for an account services representative to have include:

Customer Satisfaction
Work Ethic
Technical Support
Customer Support
Account Services
Patients
Data Entry
Quality Customer Service
Account Management
Patient Accounts
Troubleshoot
Inbound Calls
Outbound Calls
PowerPoint
Customer Accounts
Billing Issues

Credit Card
Problem Resolution
Customer Relationships
Order Entry
Technical Issues
Business Accounts
Customer Calls
Customer Orders
Customer Inquiries
ASR
Payment Arrangements
Account Balances
Account Maintenance
Customer Care
ACH
Medicare

Past Due Accounts
Customer Retention
Process Payments
Customer Issues
Delinquent Accounts
Customer Complaints
Sales Reps
Client Relationships
Product Knowledge
Billing Inquiries
Client Accounts
Computer System
Billing Problems
Customer Loyalty
Medicaid
Customer Interaction

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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