Top Account Services Representative Skills

Below we've compiled a list of the most important skills for an Account Services Representative. We ranked the top skills based on the percentage of Account Services Representative resumes they appeared on. For example, 26.0% of Account Services Representative resumes contained Customer Service as a skill. Let's find out what skills an Account Services Representative actually needs in order to be successful in the workplace.

The six most common skills found on Account Services Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Account Services Representative jobs:
  • Work with customers on an individual basis settling discrepancies and providing excellent customer service to maintain a professional business relationship.
  • Maintained a high level of customer service assisting associates with various transactions including basic maintenance of Loan Management Accounts.
  • Provided customer service experience through documenting calls and completing any forms required to request actions by other departments.
  • Provided customer service and marketing support establishing a high index of customer service satisfaction at all levels.
  • Provided effective and accurate verbal and written communication with customers, management, and Customer Service Representatives.
  • Organized and prioritized daily billing and customer service tasks working independently in an office setting.
  • Trained newly hired customer service representatives and sales staff in all operational protocols and procedures.
  • Collaborated with a team of representatives on all customer service and brand recognition initiatives.
  • Maintained superior organizational, customer service, time- management oral and written communication skills.
  • Provided exceptional customer service for credit union members by following strict security procedures.
  • Provided leadership and vision to support team members in developing excellent customer service.
  • Developed customer service expertise while interacting with clients in diverse and challenging situations.
  • Received multiple reviews acknowledging my level of dedication to excellent customer service satisfaction.
  • Skilled at recognizing and taking corrective action on customer service and contractual expectations.
  • Account responsibilities to include customer service presentations, account hardware and software reporting.
  • Provided telephone customer service to patients and insurers regarding any billing discrepancies.
  • Provided customer service information such as product availability and pricing to vendors.
  • Recruited to provide superior customer service to both internal and external customers.
  • Participated on internal Customer Service Task Force to increase customer satisfaction.
  • Supported third party dealers with exceptional customer service through escalated issues.

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2. Customer Accounts

high Demand
Here's how Customer Accounts is used in Account Services Representative jobs:
  • Investigated and researched delinquent customer accounts to update absent information and resolve customer issues while abiding by corporate procedures and policies.
  • Review customer accounts for new applications, contact, and verify customer information per internal security protocol.
  • Serviced existing customer accounts and set-up new customer accounts per company policy and established protocol.
  • Managed customer accounts with responsibilities including credit, customer service and sales operations support.
  • Performed auditing of customer accounts and transferred customer calls to technical assistance when needed.
  • Review customer accounts for errors and maintain proper documentation of calls and procedures used
  • Recommend customer accounts for termination and/or submit to legal department for collection.
  • Developed and maintained valuable relationships with customer accounts and business partners.
  • Managed customer accounts and generated revenue for several high producing territories.
  • Managed large demanding customer accounts, providing outstanding customer service.
  • Authorized virtually all adjustments to customer accounts within company guidelines.
  • Reconciled customer accounts and provided supporting documentation of the revision.
  • Manage direct customer accounts from data entry through order/account management.
  • Confirmed Customer information and identity to retrieve customer accounts.
  • Maintained customer accounts and files including financial information.
  • Audited customer accounts for payment discrepancies upon request.
  • Perform database maintenance on customer accounts.
  • Manage customer accounts and provide support
  • Perform audits on existing customer accounts, employee payroll, equipment and supply requisitions, and accounts payable to ensure accuracy.
  • Create new customer accounts, maintain files and assist customers with processing, billing and orders for oil analysis.

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3. Phone Calls

high Demand
Here's how Phone Calls is used in Account Services Representative jobs:
  • Answered incoming phone calls relating to customer service and insurance eligibility and processed insurance applications.
  • Greeted patients, answered and appropriately managed incoming telephone calls.
  • Manage telephone calls professionally, efficiently and with good communication.
  • Answer Incoming Phone Calls from Customers to assist them with any questions they may have about their sears credit card accounts.
  • Placed outgoing phone calls to offer proactive customer service in order to reduce the number of late payments and canceled policies.
  • Run AR reports, work high dollar accounts and do follow up to ensure payment by using making phone calls.
  • Handled incoming ACD/Switchboard phone calls and prepared written correspondence regarding the complete line of financial services offered by the company.
  • Answer inbound phone calls to assist Member's with loan payments, Account transfers, wires and other transactions.
  • Demonstrated use of medical supplies and equipment, assisted with inventory, monetary reports and phone calls as needed.
  • Performed initial contact and follow-up phone calls with clients to develop short term and long term payment plans.
  • Perform general office duties including electronic filing, faxing, printing, answering phone calls, and emails.
  • Handle customer inquiries via inbound phone calls regarding a wide range of billing and billing services issues.
  • Perform related work as required including the handling of sales and technical support phone calls whenever needed.
  • Answer large volume of phone calls from affluent clients requesting account information while maintaining excellent statistics.
  • Handled repair incoming phone calls, set up repair tickets, appointments, and technical support.
  • Answered phone calls, sent required documentation to appropriate destinations, ordered appraisals and flood certificates.
  • Handled inbound telephone calls from internal business partners and clients to resolve problems with client accounts.
  • Answer all incoming phone calls from customers inquiring about services and their billing statements.
  • Answered telephone calls, processed order requests via email, phone and fax.
  • Handled escalated phone calls from irate customers, while efficiently navigating multiple systems.

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4. New Accounts

high Demand
Here's how New Accounts is used in Account Services Representative jobs:
  • Facilitated new accounts during implementation including quality reviews, system update requests and coordination between Account Management and external account contacts.
  • Analyzed documents for Trust, Sole Proprietorship, General and Limited Partnership, Limited Liability Corporation and Corporation new accounts.
  • Provided regulatory and compliance oversight for new accounts and account maintenance.
  • Devised resolutions to client issues and answered their inquiries pertaining to investments, new accounts, credit cards and debit cards.
  • Developed new accounts, generated growth and profitability, adapting to continuous change of products and circumstances with innovative sales strategies.
  • Processed teller transactions, opened new accounts and loans, balanced vault, and cross-sold credit union products and services.
  • Open all new accounts for sales reps, and submit payment terms along with sales terms for the year.
  • Manage customer calls to create new accounts, process service order requests, and generate electric system maintenance requests.
  • Major responsibilities were to open new accounts, balance cash drawer, loan clerk and obtain title documents.
  • Opened new accounts and met sales quotas Processed sales referrals and promoted bank services and products.
  • Set up new accounts, entered orders, updated account licenses and information in web-based database.
  • Create new accounts, generate ID cards, and resolve all duplicate health record number issues.
  • Maintained current business while developing new accounts to bring territory value to $10 Million annually.
  • Managed Merchant Accounts, Setup New Accounts, Handled Account Upgrades, Customer Service SKILLS.
  • Set up new accounts for clients, developing and fostering professional collaborations and relationships.
  • Handled incoming leads for new accounts and prospected new business on a daily basis.
  • Handled incoming calls from sales agents and/or customers to set up new accounts.
  • Secured existing accounts and generated new accounts by analyzing all promotions and sales.
  • Build strong relationships with new accounts and maintain strong relationships with existing accounts.
  • Open new accounts, process loan applicants, file maintenance, and marketing.

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5. Billing Questions

high Demand
Here's how Billing Questions is used in Account Services Representative jobs:
  • Assist customers with billing questions, preform tech solutions both physical and electronic, maintain security and identity of each customer.
  • Assist customers with billing questions, trouble shoot any issues and determine if a trouble ticket needs to be generated.
  • Answered inbound calls to customer with billing questions and assist with making changes to the account.
  • Handle customer inquiries, complaints, billing questions, payment extension and other service requests.
  • Handled non clinical customer inquiries, complaints, billing questions and product information requests.
  • Assist Customers with billing questions, and educating them about our products and services.
  • Assisted business accounts with billing questions, rating plan adjustments and state insurance requirements.
  • Handled customer inquiries, complaints, and billing questions while resolving issues.
  • Handled billing questions for customers and educated customers on new services.
  • Assisted customers with billing questions, invoices and payments.
  • Assist customers with billing questions and troubleshooting their devices.
  • Researched problems and resolved billing questions and payment issues.
  • Answer all incoming calls with regards to billing questions.
  • Assist customers with billing questions and issues.
  • Account Services Representative Answered incoming calls concerning billing questions from customers.
  • Addressed customers billing questions, contractual agreements and product activations.
  • Key Results: * Handle customer inquiries, complaints, billing questions and payment extension/service regarding home and commercial alarm systems.
  • Resolved billing questions for customers 3.
  • Re-hired Answer customers billing questions, took payments, explain and educate customers Maintained customer account information and updated as needed.
  • Assist customer with billing questions Process check and credit card payments Setup installation for new and existing customers Sale products and services

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6. Technical Support

high Demand
Here's how Technical Support is used in Account Services Representative jobs:
  • Specialized in subscriber retention- Provided technical support- Exceeded sales and service goals- Position impacted by workforce reductions
  • Provided support and established effective technical support while implementing streamlined operations for corporate and business customers.
  • Offered technical support on cable/internet/phone services, and coordinated scheduled installation and service calls.
  • Provided technical support for the organization or educational institutions that purchased services.
  • Provided customer services, equipment training, technical support and payment processing
  • Provided technical support and utilize multiple resources to resolve/improve customer experience.
  • Developed technical support documentation and implemented procedures to correct known issues.
  • Assisted our design customers with technical support and product customization.
  • Account Service Representatives I assisted clients with bill payments, technical support for video, and also up selling cable services.
  • Create and update training documents for new employees, training of new hires within service, sales and technical support.
  • Managed all aspects of HRA account including product development, marketing support, technical support and customer service.
  • Received and processed payments through the sell/upgrade/retaining customers with products, services, sales and technical support.
  • Trained and provided technical support for new and existing employees on all facets of the department.
  • Awarded the IBM Means Service award for excellence in technical support and customer satisfaction.
  • Provided technical support for Casio products; placed orders and supplied customers from Wine.com.
  • Worked in customer service and technical support call center setting for 5 years
  • Provided technical support to customers that were having technical issues with equipment.
  • Provided hands on technical support for First Call financial software products.
  • Assisted customers with technical support on all company product and services.
  • Provided online account technical support to existing clients and sales executives.

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7. Data Entry

high Demand
Here's how Data Entry is used in Account Services Representative jobs:
  • Performed Data Entry processes utilizing coveted personal identifiable information of others.
  • Completed various other administrative, data entry, customer service responsibilities
  • Worked in various entry-level data entry positions.
  • Conducted audits / report reconciliations to verify accuracy of Account Representatives, data entry personnel, automated report functions, etc.
  • Selected by Team Leader to organize and lead weekly WIG/Quality huddles as well as spearhead data entry and analysis for huddles.
  • Work Description: Issuing certificates of insurance, assisting clients with questions regarding their insurance, data entry and processing.
  • Completed data entry documenting the nature of the customers issue, and the resolution using ICOMS system.
  • Checked numerical figures and documents for correct data entry, mathematical accuracy, and proper codes.
  • Performed the duties of data entry, customer interface, inventory maintenance and interoffice personnel networking.
  • Performed proof functions by data entry, balancing transactions, and preparing outbound cash letters.
  • Used communication skills, 10 key by touch, math, data entry and organization.
  • Performed data entry of customer orders, authorized returns, credit memos and re-bills.
  • Translated information into code for data entry so billing would be produced properly.
  • Assist Client Service Manager with customer service, front office and data entry.
  • Performed detailed analysis of loans files, data entry, audit and review.
  • Settled issues with damaged/defective products, shipment, delivery, and data entry.
  • Group data entry and group termination entry; payment posting on accounts.
  • Implemented efficient data entry systems in preparation for 2015 Affordable Care Act.
  • Manage and maintain monthly parking accounts and data entry for facility revenue.
  • Perform data entry and balance assigned accounts on a monthly basis.

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8. Account Services

high Demand
Here's how Account Services is used in Account Services Representative jobs:
  • Represented the account services department as well as Colonial Supplemental Insurance in establishing relationships with outside affiliates.
  • Communicated and worked cooperatively with staff to ensure new account services representatives were trained on groups.
  • Represented Account Services Department during creditor on-site visits and recognized for outstanding customer service.
  • Provided quality revenue order processing and account services information for LifeScan customers.
  • Recognized as a distinguished leader among the Account Services Representatives.
  • Trained and directed new and probationary retail account services representatives
  • Maintained all below-listed Account Services Representative roles and responsibilities.
  • Promoted to Account Services Representative.
  • Served as an Account Services Representative provided customer billing support, technical support, sales and retention liaison for company customers.
  • Organized weekly meetings with: Sales, Purchasing, Account Services, and Warehouse to ensure all deadlines were met.
  • Utilized the dispute management system to log issues causing payments to be withheld in Account Services and addressed service issues.
  • Developed Calculator in Excel for wireless plan pricing comparisons to reduce average handle time for Wireless Sales and Account Services.
  • Answer inbound residential calls concerning account balances, service additions, ICOMS billing, payments or other account services.
  • Partner with Management team to develop strategies needed to increase efficiency and performance among account services team members.
  • Worked cohesively and proactively as a member of an Account Services team and Direct Sales and Services department.
  • Managed support personnel dedicated to Account Services as well as support personnel for Sales and Marketing.
  • Assisted and directed customers to appropriate areas within company if issues are not Account services related.
  • Promoted to Accounting Specialist 5 within eight months after excelling as an Account Services Representative.
  • Provided account services and technical support to Dish Network customer on a call in basis.
  • Provide retention and account services to all at-risk customers in order to retain business relationships.

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9. Payment Arrangements

high Demand
Here's how Payment Arrangements is used in Account Services Representative jobs:
  • Answered incoming billing inquiries Processed orders for new/existing customers Completed payment arrangements and transactions Provided basic technical support for various cable/data/phone services
  • Assisted customers with making payments/ payment arrangements by getting them connected to their assigned banking institution for further assistance/processing.
  • Negotiated payment arrangements to prevent accounts from moving into further stages of delinquency.
  • Negotiate payment arrangements and set consumers on a stipulated agreement for payments.
  • Applied excellent customer service by arranging special payment arrangements.
  • Analyzed collection of delinquent debts via payment arrangements.
  • Take payments as well as set up payment arrangements for customers for account receivable purposes to contribute to company revenue.
  • Updated accounts and completed payment and payment arrangements with customers in order get member up to date on loans.
  • Issue credits on customers accounts, create payment arrangements, take payments and handle other billing related issues.
  • Set up payment arrangements, automatic bank drafts, credit card and individual bank drafts.
  • Handle inbound calls in discussing payment arrangements and recovery of collateral for past due customers.
  • Communicate with clients to negotiate payment arrangements for contract financial loan settlements Skill Sets.
  • Performed move orders, established installation dates, and made payment arrangements as needed.
  • Set up payment arrangements and extensions, adjust and credit accounts as necessary.
  • Assisted customers with questions on their account, bills and payment arrangements.
  • Contacted Insureds or brokers regarding payment arrangements for NSF checks.
  • Set up payment arrangements and make settlements if necessary.
  • Offered assistance with payments, purchases and payment arrangements.
  • Accepted delinquent payments and made payment arrangements.
  • Negotiated payment arrangements for past due accounts.

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10. Outbound Calls

high Demand
Here's how Outbound Calls is used in Account Services Representative jobs:
  • Performed required courtesy outbound calls to clients with ten-day delinquencies
  • Secured incremental business through outbound calls.
  • Handled inbound and outbound calls from consulate federal and private educational loans while providing excellent customer service with an upbeat attitude.
  • Process inbound/outbound calls effectively, including claims, order adjustments and fill-in orders, through technical knowledge of the Nike product.
  • Handled all customer service related calls and resolved all issues for every customer and occasional outbound calls for follow-ups with customers.
  • Initiated outbound calls to correct credit card payment errors, updated account information and determine if service issues have been addressed.
  • Make outbound calls and receive inbound calls to and from customers regarding credits and payments on past due accounts.
  • Provided top of the line customer service by answering incoming calls and placing outbound calls regarding escalated customer issues.
  • Initiate outbound calls to correct credit card payment errors, interface with SSO on billing service related issues.
  • Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments.
  • Call Center Inbound and Outbound Calls, arbitrated claims in the CSR arbiter to resolve rejections.
  • Involved with both inbound and outbound calls; making sure monthly performance objectives were met.
  • Handled inbound/outbound calls from customers and dealers with questions/problems on loan accounts and vehicles.
  • Performed outbound calls to clients for follow-up on requests that required further research.
  • Utilize multiple computing programs while working on ACD phone system of inbound/outbound calls.
  • Talked with customers over the phone on different programs (outbound calls only)
  • Handled inbound and outbound calls to representatives, employers, and plan administrators.
  • Make outbound calls to clients about detailed information on a financial account.
  • Handled inbound & outbound calls to customers regarding their accounts.
  • Make outbound calls to patients about there balance on account.

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11. Account Management

high Demand
Here's how Account Management is used in Account Services Representative jobs:
  • Cultivated relationships with Fortune 500 customer base to uncover new and existing customer needs through ongoing account management activities.
  • Provided account management, account reconciliation, and technical maintenance support to 300+ Dedicated Commercial Information Infrastructure customers.
  • Maintained all aspects of account management including booking orders, scheduling adjustments, validating invoices and resolving discrepancies.
  • Provided account management, maintenance/recovery support and maintained Customer Service internal system records for given accounts.
  • Supported over 500 internal and external Legal Professionals per-month with Account Management Services.
  • Maintained comprehensive billing practices and account management, including collection of claim payments.
  • Provide responsive and accurate client accounts regarding account management and activity issues.
  • Achieved account management goals, and performed tasks with quality/efficiency.
  • Provide comprehensive account management to enhance customer satisfaction.
  • Assumed Account Management responsibilities on select cases.
  • Sustained all aspects of account management by maintaining assigned accounts on a day-to- day basis from order booking through invoice clearance.
  • Provided consistent and timely response time for all clients in account management role for over two years in Sales & Service.
  • Continue to expand C Spire s reputation as a business solutions expert through prospecting, account acquisition and account management.
  • Provided account management, maintenance / recovery support, and accurate internal system records for an assigned portfolio of accounts.
  • Provide account management for key accounts by supporting activities related to the installation, maintenance and recovery of data.
  • Coordinated with account management, customers and internal team members all aspects of client marketing and promotional programs.
  • Interacted with account management, coordinators and production staff regarding job specifications, job status and estimates.
  • Account management duties included order placement, inventory and quality control, merchandising, and credit allocation.
  • Analyzed, managed, and maintained orders, as well as provided account management for that territory.
  • Developed strategies and implemented OEM requested initiatives in an account management role for the Collision Link product.

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12. Customer Retention

high Demand
Here's how Customer Retention is used in Account Services Representative jobs:
  • Provided project management, customer relations, customer retention/addition, economic cost/benefit analysis, and resolution of billing/service issues.
  • Contributed to the implantation of promotional wellness programs which improved customer retention levels in a highly competitive market.
  • Track and communicate reporting information to management to improve customer retention process.
  • Handled customer relation by applying problem solving techniques to improve customer retention.
  • Researched and resolved complaints to ensure customer retention and satisfaction.
  • Prevented churn by implementing customer retention strategies.
  • Arbitrated customer retention for potential contract terminations.
  • Build pharmacy business and customer retention.
  • Nurtured customer relationship with EMC such that customers regularly purchased EMC equipment, attaining customer retention rate of 99.0%.
  • Improved customer retention through sales skills, system knowledge, and provide technical support and assessment of customer issues.
  • Managed assigned automotive dealer and body shop accounts, increased customer retention, product usage and number of clients.
  • Participated in special projects such outbound calling to existing clients for account updates and customer retention.
  • Developed professional relationships with customers in order to maintain a 100% customer retention rate.
  • Provide customer satisfaction, service, solutions and resources for customer retention.
  • Work with various departments to increase customer retention and facilitate overall growth.
  • Improved customer retention through program's and services provided to the customer.
  • Process inbound calls for request to deactivate service, customer retention.
  • Received Customer Retention award for highest percentage in 1995.
  • Assisted Sales with upgrade and customer retention.
  • Maintain high level of customer retention.

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13. Sales Goals

high Demand
Here's how Sales Goals is used in Account Services Representative jobs:
  • Conducted customer needs assessments through illustration of cost-effective benefits and solutions, resulting in increased customer satisfaction and exceeded sales goals.
  • Upgraded subscribed services in order to meet personal and departmental monthly sales goals while tailoring to customer's needs and wants.
  • Supported managers in placing orders for appropriate product mix to impact growth, achieve sales goals and increase profits.
  • Led the company in multiple sales goals and received excellent customer response surveys on a monthly basis.
  • Led in store sales and repeatedly exceeded set sales goals with an exceptional customer service satisfaction rate.
  • Participate in sales and marketing activities for the purpose of meeting sales goals and objectives.
  • Worked well with account managers and achieved and sometimes exceeded all sales goals.
  • Displayed leadership skills and helped lead teams to meet their monthly sales goals.
  • Cross selling products and services to meet sales goals and suit customers needs.
  • Achieved sales objectives by exceeding monthly activation goals and accessory sales goals.
  • Achieve monthly sales goals* Twelve years of supervisory experience* Balance petty cash monthly
  • Meet all sales goals outlined by the company on a monthly basis.
  • Helped to meet team and individual sales goals while servicing existing customers.
  • Worked with Territory Managers to ensure monthly sales goals were met.
  • Work with studio team to meet and exceed sales goals.
  • Capitalized on each customer interaction to achieve monthly sales goals.
  • Partnered with senior sales representative to exceed sales goals.
  • Maintain monthly sales goals while providing exceptional customer service.
  • Meet and exceeded monthly, and yearly sales goals.
  • Exceeded targeted sales goals by 165%.

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14. Internal Departments

high Demand
Here's how Internal Departments is used in Account Services Representative jobs:
  • Cultivate and maintain partner relations with internal departments and recommend client specific solutions.
  • Maintained and utilized proper communication channels between the account and internal departments.
  • Coordinated schedule and production of printed materials with internal departments.
  • Communicate and coordinate with outside and internal departments.
  • Communicated with clients, management, internal departments, media and vendors to coordinate marketing efforts in accordance with client goals.
  • Provide problem resolution for client statements while working with branch offices and internal departments and reconciled year-end tax reports.
  • Coordinate with internal departments in resolving mortgage origination issues via phone, email, instant message, or meetings.
  • Established excellent relationships with customers and internal departments; increased customer retention and up sell of products and features.
  • Calculate payoff figures on loans, leases, and lease purchases for customers and internal departments.
  • Partnered with field and internal departments to meet ongoing customer needs and enhance customer relationships.
  • Acted as a liaison between internal departments, warehouse, and customers for resolving issues.
  • Interfaced with all internal departments and levels of management to resolve customer problems and issues.
  • Maintained files and work orders, worked with various internal departments for inquiry resolutions.
  • Provided best in class service with accounts, and internal departments to streamline service
  • Worked with internal departments to resolve escalated service issues.
  • Acted as a liaison between customers and internal departments.
  • Serve as liaison between customer and internal Departments.
  • Worked closely with Account Executive and internal departments to optimize workflow and ensure timely delivery of projects.
  • Coordinated any changes/optimizations to original contract with internal departments/clients and ensure they are properly executed.
  • Resolve account inquiries from clients, contra firms and internal departments to assist in understanding account requirements and transfer procedures.

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15. High Volume

average Demand
Here's how High Volume is used in Account Services Representative jobs:
  • Coordinated production specifications and cost estimates for local and national accounts of custom, high volume corrugated container needs.
  • Managed master data for approximately 40,000 high volume accounts nationwide.
  • Received daily high volume call/e-mail environment from Vendors and Customers.
  • Answered high volume of calls and responded to customer inquiries concerning subscriber services, products, billing inquires and general information.
  • Cultivate productive business relationships with buyers at Zenith Media, steering sales operations to generate high volume growth and revenue.
  • Assist, coach and counsel new hires during training and transition to the inbound high volume call center floor.
  • Demonstrated excellent verbal and communication skills while handling a high volume of incoming calls from customers and providers.
  • Handled a high volume of inbound phone calls and emails from Dealers and Consumers regarding New Balance products.
  • Accept and respond to customers inquiries regarding billing in a high volume call center environment.
  • Maintained customer loyalty in a high volume call center through exceptional customer service by processing.
  • Received a high volume of calls from customers regarding their cable billing and options.
  • Processed a very high volume of inbound calls inquiring on Internet products and services.
  • Provide support to peer group for high volume transaction periods and during absences.
  • Provide operational management and support for a fast-paced, high volume call center.
  • Called high volume customers on auto dial system to collect past due payments.
  • Respond to high volume phone calls and written communication concerning insurance issues.
  • Receive and make high volumes of phone calls in demanding scenarios.
  • Answered and process a high volume of inbound service inquiries.
  • Accept high volume calls from current credit cards holders.
  • Respond to high volume inbound phone calls from customers.

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16. Troubleshoot

average Demand
Here's how Troubleshoot is used in Account Services Representative jobs:
  • Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non-account-related troubleshooting.
  • Provided technical support to business customers who owned Partner and Spirit telephone systems by troubleshooting systems problems and programming system features
  • Provided network troubleshooting and assistance to Metro PCS/ T-Mobile infrastructure in the CentralValley Market
  • Provided consulting for travel department as well as implemented new troubleshooting ideas.
  • Assisted small business platform customers with diagnosing and troubleshooting various technical problems.
  • Communicate with sub-contractors to troubleshoot issues associated with serviced contract.
  • Performed basic troubleshooting for customers having difficulty with internet equipment.
  • Performed troubleshooting by assisting customers with account inquiries.
  • Provided troubleshooting assistance and enter tickets as needed.
  • Engaged in technical troubleshooting of cellular devices.
  • Provide basic troubleshooting for technical inquiries.
  • Assist customers with troubleshooting and replacements.
  • Assisted customers with troubleshooting technical issues.
  • Received on average 60-70 incoming calls on a daily basis from customers to provide clarifications, take orders and troubleshoot problems.
  • Assist customers with online banking needs, such as bill pay troubleshooting, password resets, and unlocking disabled accounts.
  • Provided timely account assistance and troubleshooting solutions to WestLaw Business clients, including lawyers, office managers and law librarians.
  • Dedicated to superior customer service while assisting end-users with technical troubleshooting and service changes for cable, internet and phone.
  • Ensured reliable, courteous technical support in all aspect of troubleshooting and issue management within a reliable time period.
  • Schedule a technician when necessary when over the phone troubleshooting cannot be resolved or if customer request.
  • Listen and use troubleshooting techniques, and assess when/which additional service departments may have to be notified.

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17. Client Relationships

average Demand
Here's how Client Relationships is used in Account Services Representative jobs:
  • Maintained communication with current clients and vendors in order to provide superior service and develop vendor/client relationships.
  • Nurtured current client and potential client relationships and formulated paperwork to manage contract services.
  • Saved client relationships by analyzing monthly statements and correcting overcharges and disputed fees.
  • Foster client relationships by providing efficient solutions and product opportunities.
  • Initiate and develop client relationships as a Corporate Recruiter
  • Build external/internal client relationships to assure customer satisfaction.
  • Establish and grow client relationships with Building Supply company in UT, ID, and WY.
  • Maintained client relationships by providing concise service on projects of any size or scope.
  • Cultivated individual client relationships to build consulting business growth with our clients.
  • Assist in building and maintaining client relationships for assigned clients.
  • Work towards developing and maintaining loyal client relationships and accounts.
  • Develop client relationships while solving problems.
  • Cultivated lasting client relationships and sold value-added services to key accounts, including IBM, Motorola, Hughes Aircraft, and Raytheon
  • Create and manage client relationships Sell SaaS to K-12 Market Build Relationships and demonstrate products to qualified leads

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18. Customer Complaints

average Demand
Here's how Customer Complaints is used in Account Services Representative jobs:
  • Resolved customer complaints by investigating problems, developing solutions, preparing reports, and coordinating with other departments.
  • Minimized customer complaints by clearly explaining complicated methods and procedures.
  • Resolved customer complaints and diffused conflict with timeshare owners.
  • Resolved customer complaints calls with patients and professionalism.
  • Handled customer complaints from initiation through resolution.
  • Resolved any customer complaints concerning their accounts.
  • Use customer service skills to resolve customer complaints trouble shoot issues as they arise, and achieve overall satisfaction.
  • Resolved customer complaints and concerns by using active listening, empathy, and maintaining professionalism at all times.
  • Provide service to taxpayers that might be difficult and follow guidelines on how to handle customer complaints.
  • Deliver information in response to customer inquiries, invoice questions, orders and customer complaints.
  • Prevent customer cancellation by providing products and services to resolve customer complaints and inquiries.
  • Respond to various customer complaints about accounts and troubleshoot and analyze account discrepancies.
  • Resolve customer complaints and billing issues while educating customers on products and services.
  • Answer phones to respond to customer inquires, invoice questions and customer complaints.
  • Investigated customer complaints about merchandise, service, billing and credit ratings.
  • Acted with empathy and courtesy during all customer complaints or inquiries.
  • Handled and resolve all customer complaints and other related issues.
  • Processed orders for medical supplies and resolved all customer complaints.
  • Resolve customer complaints, questions, and requests.
  • Responded to customer complaints; resolved problem elements.

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19. Delinquent Accounts

average Demand
Here's how Delinquent Accounts is used in Account Services Representative jobs:
  • Offered various methods to cure delinquent accounts when customers experienced financial difficulties.
  • Monitored accounts receivables on a daily basis and examined delinquent accounts.
  • Computed and coordinated payment arrangements with customers on delinquent accounts.
  • Collected on delinquent accounts of numerous companies and individuals.
  • Account consultations and advisory for negative or delinquent accounts.
  • Referred delinquent accounts to an outside collection agency.
  • Review open invoices to identify delinquent accounts.
  • Initiated collection activity on delinquent accounts.
  • Provided excellent customer service to customers with questions about their accounts, collecting payments on delinquent accounts and managing their services.
  • Provided services to clients such as account updates, creditors paid, and consequences of delinquent accounts.
  • Assist customers, including bi-lingual (Spanish speaking) in curing delinquent accounts.
  • Call jeweler customers to offer options on paying their 60 day delinquent accounts.
  • Focused on reducing delinquent accounts and achieving maximum collections from all sources.
  • Worked in a collections call center arranging suitable arrangements on delinquent accounts.
  • Process collection letters and settlements in the handling of delinquent accounts.
  • Analyzed budget data and prepared monthly reports for all delinquent accounts.
  • Communicated with creditors of delinquent accounts on clients' behalf.
  • Addressed delinquent accounts and assisted members in establishing payment plans.
  • Negotiate payment arrangements to minimize the number of delinquent accounts.
  • Collect on delinquent accounts, 60-150 days past due.

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20. Customer Calls

average Demand
Here's how Customer Calls is used in Account Services Representative jobs:
  • Referred customer calls, and provided administrative support.
  • Take customer calls regarding tech support, billing inquiries and adjustments, and schedule installs, disconnects, and trouble calls.
  • Assess and meets the customer needs; when needed, escalate customer calls to the appropriate department for further action.
  • Routed inbound customer calls daily to the appropriate department promptly to reduce wait time delays and supersede customer expectation.
  • Promoted to customer service; handled incoming customer calls; solved complex problems, and processed online payments.
  • Managed a high volume of inbound and outbound customer calls in a fast paced call center.
  • Handled customer calls regarding technical and billing issues for service via phone and online chat.
  • Processed orders and handled customer calls with a high level of accuracy and professionalism.
  • Responded to a high volume of inbound customer calls using strong customer service skills.
  • Handled incoming customer calls, introduced and sold new or additional products and services.
  • Handled inbound customer calls regarding billing, repair issues and adding additional telephone features.
  • Recognize, document and alert the supervisor or an escalation in customer calls.
  • Answered inbound customer calls to resolve customer issues with their credit cards.
  • Answered inbound customer calls concerning inquiries about one or more Cox products.
  • Demonstrated soft skills while handling customer calls, causing minimal escalations.
  • Recognize, document and alert the supervisor of trends in customer calls
  • Validated customer claims and handled all customer calls and complaints.
  • Respond to AT&T representatives and customer calls.
  • Resolved 80 to 100 external customer calls per day.
  • Logged and tracked customer calls in the computer database.

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21. Insurance Companies

average Demand
Here's how Insurance Companies is used in Account Services Representative jobs:
  • Issued Certificate of Monitoring and documentation to insurance companies for claims reimbursement.
  • Reviewed aged collection ledgers for processing of unpaid claims, follow up on claim denials and rejections with insurance companies.
  • Analyzed, calculated, and prepared accounts' payoff statements for customers, auto dealers, and insurance companies.
  • Operated as liaison between FMCC and insurance companies facilitating total loss and repair insurance checks for payment processing.
  • Solicited, sold and implemented Hertz products and service contracts to Insurance companies, businesses and body shops.
  • Pursued payment from insurance companies by contacting carriers by phone, through websites, or through insurance correspondence.
  • Follow up with insurance companies, third party payers, for payment, or status of payment.
  • Worked with patients and insurance companies regarding the claims to bring the account status to current.
  • Serve as the liaison between clients, insurance companies and other agencies to deliver COBRA services.
  • Verified all payments from insurance companies to ensure proper amounts were prepared and justified any discrepancies.
  • Interfaced with Insurance companies, physician's offices, and patient's regarding account settlements.
  • Set up direct billing between Hertz branches and the insurance companies for customer service purposes.
  • Provide telephone support to mortgage companies, insurance companies and homeowners regarding hazard insurance.
  • Assist customers with insurance claims and payments from insurance companies to vendors for repairs.
  • Coordinate employee billing, employee eligibility updates and premium payments to insurance companies.
  • Review unpaid accounts, contact patients and insurance companies to insure proper reimbursement.
  • Interact with insurance companies and HMO's for claim status and patient eligibility.
  • Managed medical collection accounts, confirmed patient's coverage with insurance companies.
  • Worked with insurance companies, insurance denials, patient denials and refunds.
  • Contacted third parties, secondary and tertiary insurance companies to expedite payment.

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22. Sales Reps

average Demand
Here's how Sales Reps is used in Account Services Representative jobs:
  • Supported Sales Reps/Regional Manager with contract and proposal preparation; resolved customer inquiries.
  • Provided coding sheets for equipment via email to Relationship Managers, Sales Reps., and Account Executives when requested.
  • Traveled with Internal Sales Reps to customer sites in order to gain a better understanding of their requirements.
  • Train sales reps in new products and services to ensure reps are knowledgeable and confident in products.
  • Developed and maintained very close relationships with dealers, sales reps, principals and other peers.
  • Worked with WM sales reps and 3rd party haulers to schedule or maintain customer's service.
  • Coordinate with sales reps to create and implement action plans to address issues for assigned accounts.
  • Set goals for stores and sales reps to encourage company growth and to meet quotas.
  • Align with specific Inside Sales Reps, Account managers and District Personnel in the field.
  • Assist dealers and sales reps with status of orders and any questions/concerns they may have.
  • Resolve issues for accounts & sales reps regarding billing, shipping and/or stock availability.
  • Communicated with Buyers, Assistant Buyers and Sales Reps on a daily basis.
  • Created and executed sales contests to motivate sales reps and increase revenue.
  • Act as an internal contact to Nike Teams Sales reps daily.
  • Answered calls and general questions from sales reps and customers.
  • Assist sales reps in servicing their accounts.
  • Trained and mentored Sales Reps and trainees
  • Provided support to Regional Sales Reps to ensure successful service levels and quality within call handling and reporting.
  • Assist the east coast Run Specialty Sales Reps through phone calls and channel inbox.
  • Assisted customers with rental questions Resolved customer service inquiries Administered contracts for sales reps

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23. Account Maintenance

average Demand
Here's how Account Maintenance is used in Account Services Representative jobs:
  • Execute customer account maintenance procedures according to company policy and customer satisfaction.
  • Performed account maintenance within business compliance guidelines.
  • Perform all necessary account maintenance functions including the opening and closing of accounts, fee adjustments and balance transfers.
  • Call center implementing requested changes to existing accounts and performing other account maintenance and clerical duties as requested.
  • Monitor and maintain established standards for order fulfillment activities and account maintenance for over 400 different accounts.
  • Performed account maintenance for billing by updating credit card and automatic payment data.
  • Assist customers with service issues and account maintenance in person/over the phone.
  • Performed account maintenance, including payment extensions and due date changes.
  • Assist customers with account maintenance and process payments over the telephone.
  • Enter transactions received by phone and mail and perform account maintenance.
  • Fulfilled all customer account maintenance, inquires & disputes.
  • Monitored orders, shipping, and account maintenance.
  • Performed a variety of account maintenance functions.
  • Performed basic data entry and account maintenance.
  • Performed account maintenance, in a healthcare environment, which included billing, reconciliation reporting and customer service related activities.
  • Processed on-line account transactions to include redemptions/distributions, contributions/investments as well as a variety of account maintenance transactions.
  • Processed purchases and redemptions and executed account maintenance both financial and non-financial.
  • Executed service activations, processed electronic serial number changes and all account maintenances.
  • Assisted customers with their account maintenance in regards to IRA, Coverdell, UGMA, UTMA accounts.

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24. Customer Questions

average Demand
Here's how Customer Questions is used in Account Services Representative jobs:
  • Answer customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
  • Resolved customer questions and concerns regarding account and equipment.
  • Answered customer questions by clarifying information through research.
  • Recommend solutions to customer questions.
  • Respond to customer questions, resolve issues within scope of responsibility, utilizing dispute management system for non billing issues.
  • Work proficiently within internal systems, responds to customer questions & requests with sense of urgency and customer focus.
  • Answer customer questions pertaining to accounts, bills, or problems with their phones.
  • Call center, answer customer questions educate & assist with billing needs, i.e.
  • Follow up with customer questions and deescalate any issues that could be resolved.
  • Answer customer questions and follow through to obtain the best end result possible.
  • Provided help desk support services by answering customer questions and troubleshooting issues.
  • Respond to customer questions as well as resolve issues that may arise.
  • Respond to customer questions; resolve issues within scope of responsibility.
  • Answered customer questions about various products sold by HP
  • Responded to high volume of customer questions about automobile and homeowner's policies Updated and maintained customer files in administrative databases
  • Handled incoming telephone calls from residential customer Answered customer questions concerning contracts, billing and maintenance
  • Receive inbound calls Answer customer questions regarding billing and other general inquiries Maintenance of billing accounts including payment allocations and contract review

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25. Credit Card Transactions

average Demand
Here's how Credit Card Transactions is used in Account Services Representative jobs:
  • Managed and processed customer credit card transactions as well as provided exquisite customer service to establish a positive relationship with customers
  • Process and reconcile credit card transactions to ensure daily reconciliation, validate and investigate any variances.
  • Secured credit card transactions Provide excellent customer service Assist students in understanding their account
  • Verified and updated contact information in company software in addition to processing credit card transactions.
  • Provided detailed responses to customer concerns regarding credit card transactions including company policies.
  • Received incoming calls from customers inquiring about points accumulated from credit card transactions.

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26. Problem Resolution

average Demand
Here's how Problem Resolution is used in Account Services Representative jobs:
  • Compose and/or generate letters to request information or confirm action taken; responds timely with correspondence and problem resolution.
  • Provided advanced support for escalated customer issues, ensuring timely and accurate problem resolution during call.
  • Ensured suitable levels of service personnel and activity during problem resolution.
  • Perform customer service problem resolution with both internal and external customers.
  • Provide problem resolution and perform general customer care functions.
  • Learned effective client problem resolution strategies.
  • Support co-workers with problem resolution.
  • Provided training and support for new clients, new merchants, and new staff members on system functionality and problem resolution.
  • Managed staff of three administrative assistants, which involved time scheduling, training, assignment allocation evaluations and problem resolution.
  • Communicate with various departments in B/D on operations, compliance and sales initiatives, metrics, obstacles and problem resolutions.
  • Focused on problem resolution and customer retention through the efficient, accurate, and timely handling of all calls.
  • Installed cable and Internet equipment, reinstated or transferred services, and conducted troubleshooting for technical problem resolution.
  • Maintained knowledge of diverse products, services, and functions while ensuring customer satisfaction through prompt problem resolution.
  • Calm displeased members, repair trust, locate resources for problem resolution, and design best option solutions.
  • Calm angry callers, rebuild trust, locate resources for problem resolution and create best option solutions.
  • Review and process new enrollments, problem resolution regarding billing procedures and benefit changes.
  • Recognized for low account attrition, strong account service, and problem resolution skills.
  • Conducted client needs assessment and maintained excellent service with proactive problem resolution skills.
  • Provided timely problem resolution on escalated issues for broker, employer or member.
  • Provided personal attention, sales assistance, problem resolution and education to brokers.

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27. Medicare

average Demand
Here's how Medicare is used in Account Services Representative jobs:
  • Managed customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Input customer information to update records to accurately reflect Medicare primary/secondary status in the Common Working File.
  • Verify Medicare Entitlement and/or Enrollment information to active Voluntary Data Sharing Agreement-(VDSA) participants.
  • Completed Medicare Secondary Payer cases through documenting, account communication and claims adjustment.
  • Received, authorized or rejected enrollment applications for individuals aging into Medicare.
  • Submitted electronic documentation to Medicare for approval.
  • Create, update, and terminate Medicare records for beneficiaries, medical providers, attorneys, and VDSA's as necessary.
  • Filed insurance claims with various companies such as Medicare and followed up on claims that were 30 days past due.
  • Create Worker's Compensation, Liability and Auto No-Fault records to establish Medicare lien amounts and ensure reimbursements.
  • Provided support to new enrolling members into the Medicare Part D Federal Prescription Drug Plan.
  • Screened all incoming checks for accurate amounts and deposited checks for Medicare part B.
  • Communicated with Medicare and HCFA to ensure proper enrollment criteria and submission of reports.
  • Interfaced with new Medicare Advantage members to ensure complete understanding of the program offered.
  • Resolved Medicare Denials through direct contact with Medicare, patient, or Doctor.
  • Work with physician offices to ensure correct documentation for medicare is received.
  • Processed and ensured compliance for all facets of Government Medicare.
  • Provided support in Direct Pay & Medicare Dept.
  • Keep up to date on all medicare guidelines.
  • Possess COBRA and Medicare recovery experience.
  • Process eligibility enrollments, renewals, cancellations and other requests for all customers including Medicare.

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28. Customer Information

average Demand
Here's how Customer Information is used in Account Services Representative jobs:
  • Entered in customer information, account and system modifications, and private information into various computer systems.
  • Showcased integrity by handling sensitive customer information and financial records.
  • Maintained customer information and status updates within the system database.
  • Handled emails/faxes/copies to update customer information and account records.
  • Obtained customer information and input information into computer databases.
  • Answered customer information regarding billing and health insurance.
  • Worked with multiple databases to validate customer information.
  • Maintain organized and accurate customer information.
  • Provide specific account information and make necessary changes to the account by updating customer information or changing pick-up account types.
  • Perform data entry of customer information, daily audits to ensure accuracy of data, and receive incoming calls.
  • Worked with Proprietary software (ICM) connected to a mainframe used to collect and maintain customer information.
  • Received faxes of customer information to properly set up accounts.
  • Maintained customer information for each system sent and installed.
  • Update system with current customer information.
  • Keep customer information safe and secure.
  • Submit invoices through portals, check payments through customer portals Update customer information in all systems and routing file.

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29. Special Projects

average Demand
Here's how Special Projects is used in Account Services Representative jobs:
  • Served as support personnel on special projects and assisted with workforce development initiatives.
  • Coordinated special projects including category management, pricing and vendor compliance.
  • Managed special projects for internal customers and assigned national accounts.
  • Completed special projects and created communications as needed.
  • Participate in special projects and assignments delegated by management
  • Perform other duties/special projects as requested.
  • Collaborated closely with cross-functional departments and teams to resolve problems in an expedited manner, as well as manage special projects.
  • Maintained relationships with internal and external customers while working with project managers on special projects for wholesale clients.
  • Prepared monthly client reports and special projects as directed, and served as liaison between internal business partners.
  • Managed special projects as directed including event planning and new employee training.
  • Coordinated and implemented direct mail programs and other special projects.
  • Participate in special projects and support the administrative team.
  • Initiated advance acquisition or contracted plans for special projects.
  • Volunteer on special projects and assignments as needed.
  • Assisted team managers when needed for special projects.
  • Assisted with any special projects/research.
  • Assist manager's with special projects Maintain files and documentation thoroughly and accurately accordance with company policy and accepted accounting practices.
  • Worked on Special Projects Run Fee Cap Reports for clients
  • Handle all special projects assigned in a timely fashion.
  • Assisted with special projects such as SMUs & investigating possible unathorized, international inter-market sales.

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30. Billing Problems

low Demand
Here's how Billing Problems is used in Account Services Representative jobs:
  • Maintained professional demeanor with customers while addressing their billing problems, in order to continue brand loyalty.
  • Researched and solved billing problems and corrected invoicing and journal entry errors that had previously been missed.
  • Worked extensively with customers to resolve billing problems, account activation, and technical issues.
  • Resolved billing problems and offered solutions to save customers wanting to cancel services.
  • Account Service Representative *Analyzed customer billing problems to determine the root cause and resolve the problem on the initial customer contact.
  • Work extensively with customer in regards to billing problems, account activation, and technical support.
  • Assisted customers to resolve billing problems, account activations, technical issues, etc.
  • Increased customer retention by resolving billing problems, account activations, and technical issues.

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31. External Customers

low Demand
Here's how External Customers is used in Account Services Representative jobs:
  • Provided internal and external customers with a formal communication of investigation results on high level escalated concerns utilizing various communication methods.
  • Compiled and created industry information for analysis and distributed marketing materials and sales communications to internal and external customers.
  • Communicated with external customers such as Dealerships, DMV personnel, financial institution representative and customers.
  • Research policy processing and premium audit questions regarding account related problems with internal and external customers.
  • Developed state-of-the art, user-friendly end-user documentation for internal and external customers.
  • Communicated effectively and articulately to internal and external customers.
  • Coordinated outbound/inbound communications with internal and external customers.
  • Assisted with support to both shareholder and adviser website users & provided internal and external customers with a positive experience throughout.
  • Collaborated with clients directly to assess printing needs and supported operations as a liaison to multiple internal and external customers.
  • Handled incoming calls from internal and external customers, responded to inquiries, resolved problems and corrected account errors.
  • Responded to specific questions from internal or external customers, taking appropriate follow-up actions to resolve customer needs.
  • Lead contact for any situation, conflict or complaint that arose with both internal and external customers.
  • Serviced external customers in the individual and group market to process customer requests, issues and concerns.
  • Recruited to provide top-notch cable, internet and telephone service to both internal and external customers.
  • Maintain an appropriate level of customer service to internal customers as well as external customers.
  • Demonstrated the ability to interact with internal and external customers from diverse cultures and backgrounds.
  • Respond to a variety of telephone, fax and email requests from external customers.
  • Assist both internal and external customers in problems in both phone and personal contact.
  • Answer questions, correct problems, make changes for internal/external customers as requested.
  • Provided sales support to reps and external customers.

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32. Customer Care

low Demand
Here's how Customer Care is used in Account Services Representative jobs:
  • Maintained confidentiality with task relevant information as outlined in the Customer Care guidelines.
  • Recruited to maintain and renew existing business by providing customer care excellence.
  • Enable proactive customer care by elimination of office waste and work load redundancy while maintaining exemplary files and records.
  • Handle and deescalate calls that request additional assistance beyond what first level Customer Care Specialist can provide.
  • Worked directly with Customer Care Representatives, as well as working with outside sales agents.
  • Promote quality customer experience, through honest and committed customer care.
  • Provide excellent customer care to patients by becoming the patients advocate.
  • Worked with sales and customer care teams to assist the customers.
  • Maintained Client Accounts to ensure the highest level of customer care.
  • Managed, integrated, and expanded existing customer care activities.
  • Placed daily outbound customer care follow-up calls.
  • Skilled in customer care through maintaining quality sales service, customer relations, and loan fulfillments.
  • Manage escalated calls Technical support Retention Customer Care

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33. Account Activation

low Demand
Here's how Account Activation is used in Account Services Representative jobs:
  • Account activation, and account modifications daily.
  • Handled account activations and selections of plans, products, and service.
  • Handled account activations and deactivations.
  • Worked in close cooperation with customers to swiftly resolve billing issues, account activation, and technical problems.
  • Resolved billing issues, account activation, and technical issues for customers.
  • Worked extensively with customers to resolve billing problems, account activations and technical issues in an effort to retain their service.

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34. Customer Relationships

low Demand
Here's how Customer Relationships is used in Account Services Representative jobs:
  • Established strong customer relationships within all key accounts to facilitate full-value on time renewals and Customer Service growth opportunities.
  • Fostered and developed current and new customer relationships through effective project management and client support.
  • Handled confidential matters for customers, troubleshot account balance issues and cultivated customer relationships.
  • Develop customer relationships with emphasis on highlighting company's products and value proposition.
  • Build customer relationships through exceptional service to ensure customer satisfaction and retention.
  • Build internal and external customer relationships to facilitate problem solving.
  • Cultivate strong customer relationships which have developed thriving reprocessing programs.
  • Developed and maintained good customer relationships using effective communication.
  • Developed and cultivated customer relationships to increase company revenue.
  • Established loyal customer relationships through friendly and timely service.
  • Cultivate new customer relationships and increased sales volume.
  • Provided outstanding customer service and sustainable customer relationships.
  • Maintained and serviced existing customer relationships.
  • Created long lasting customer relationships.
  • Account Maintenance - Served as the front-line representative for multiple corporate customer relationships, season ticket holders, and group buyers.
  • Grow and nurture customer relationships on each call that result in measurable customer feedback
  • Cultivated strong customer relationships while providing support to more than 15 assigned accounts.
  • Established and sustained positive customer relationships, managed inventory Within accounts working with client par levels and growth over competition.
  • Answer and respond effectively to customer inquires Maintains solid customer relationships by handling their questions and concerns with speed professionalism.
  • Establish lasting customer relationships and new business Provide knowledgeable solutions through customer service

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35. Customer Base

low Demand
Here's how Customer Base is used in Account Services Representative jobs:
  • Updated and maintained accurate install base inventory, customer contact information, and site message specifications for designated customer base.
  • Implemented new customers and maintained existing customer base via data entry into Customer Management System.
  • Served as departmental collections expert on receivables for customer base of approximately 300 accounts.
  • Performed operational support functions for existing customer base and premier international banking customers.
  • Provided excellent customer service while interacting directly with customer base.
  • Developed new business and increased existing customer base.
  • Established customer base through networking and communication skills.
  • Initial contact with customer base, proposal and contract preparation, follow up and completion of sales.
  • Participated in outbound calling programs to existing customer base to increase sales by percent.
  • Maintained customer base of approximately 1200 current customers while sourcing new customer leads.
  • Set up payment arrangements for customer based on account status and financial situations.
  • Specialized in renegotiating contracts and resolving issues to grow the customer base.
  • Administered seasonal closeout line of hundreds of styles to customer base.
  • Build rapport with customer and establish a recurring customer base.
  • Maintain a high percentage save rate, sustaining customer base.
  • Develop key relationships with new and existing customer base.
  • Maintained and serviced a customer base of 55,000 accounts.
  • Increased revenue by developing projects to expand customer base.
  • Established good customer base with all of my contacts.
  • Maintain Sales goals and customer base.

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36. Outstanding Balances

low Demand
Here's how Outstanding Balances is used in Account Services Representative jobs:
  • Received and made calls to patients with outstanding balances to explain the detail of their bills.
  • Review billing accounts to resolve questions regarding premium increases, outstanding balances, and payment options.
  • Reconcile non-preferred hotel bills and processed request for travel advances and reconcile outstanding balances under direct supervision.
  • Worked with Transaction Audits to research travel agency disputes Negotiated payments on outstanding balances.
  • Reviewed monthly collection reports to determine status of collections and the amounts of outstanding balances.
  • Provided exceptional customer relations while communicating directly with patients regarding billing inquiries and collections; reduced outstanding balances by negotiating payment plans

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37. ADT

low Demand
Here's how ADT is used in Account Services Representative jobs:
  • Followed ADT policies and procedures while helping each customer with their concerns, handling of their accounts and billing statements.
  • Offered more products and services and made customers satisfied of having ADT as their alarm company.
  • Relied on by peers to assist with the understanding of ADT policy and procedures.
  • handled customer inquiries regarding a wide range of billing and billing service issues related to their ADT account.
  • Recorded customers personal information in ADT systems to run credit checks.
  • Support all ADT customer incentive programs (i.e.

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38. Account Issues

low Demand
Here's how Account Issues is used in Account Services Representative jobs:
  • Build report with customers to drive business, assist customers with complex account issues while exceeding customers' expectations.
  • Researched and resolved account issues regarding enrollment, underwriting, benefits, claims, renewal/rates and literature requests.
  • Served as the liaison between dealer associates and the corporate operations team to solve customer account issues.
  • Responded to sales and customer service representative queries and resolved account issues on website using WebAdmin.
  • Answer phone calls from other region call center reps to assist with member account issues.
  • Identified the right solutions to customer's billing, technical and or account issues.
  • Follow A/R escalation process and take initiative to resolve account issues.
  • Provided 2nd level customer support to resolve customer account issues.
  • Receive incoming calls regarding credit & account issues.
  • Researched and resolved all escalated member account issues.
  • Communicated with suppliers to clear various account issues.
  • Help members with any account issues.
  • Assisted Cashiering with recording payments * Explained and discussed policy and account issues with parentsstudent in person and over phone
  • Answered inbound calls from Sprint/Nextel Customer who are cancelling lines or have other account issues which need to be resolved.
  • Process customer claims and resolve all decredited account issues Developed strategies to to return account back to a satifactory state.
  • Resolve ongoing account issues Resolve ongoing billing issues Educate customer on better plans Make customer feel valued Customer Service Retain customers

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39. ATM

low Demand
Here's how ATM is used in Account Services Representative jobs:
  • Verify that insurance transactions comply with treatment performed.
  • Processed membership applications and dues, posted payments, denials, and adjustments, and created claims from patient treatment.
  • Order products such as ATM cards, Debit cards, Checks and other products as needed.
  • Provide upbeat, fun, inviting, and motivational atmosphere at all times.
  • Coordinated ATM account transactions, payroll deduction authorization vouchers and check orders.
  • Worked with the ATM Dept and Security Dept on Fraudulent Activity.
  • Input and maintain data while servicing and issuing ATM/debit cards.
  • Started as an hourly employee assisting with ATM deposits.
  • Assisted Clients with Debit Card/ATM applications, Cash advances.
  • Developed the ability to work in a fast-paced atmosphere.
  • Issued & updated ATM & Visa debit cards.
  • Process and balance ATM deposit totals.
  • Ordered ATM/check cards and checks.
  • Prepared payment notices and explanatory letters, initiated treatment action such as service disconnects and reactivations.
  • Perform transfers, loan payments, check orders, ordering new atm/debit cards and card disputes for members accounts.
  • Provided customers with all deposit account information, checkbook orders, atm claims and debit card services.
  • Make sure the atms are replenished in a timely matter.
  • Open service calls for atms as needed.
  • Balanced accounts utilizing Excel Spreadsheets* Processed ATM card disputes* Switchboard Operator

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40. Order Entry

low Demand
Here's how Order Entry is used in Account Services Representative jobs:
  • Restructured the B-grade ordering process for oversea factories to significantly reduce shipping costs and increase order entry efficiency.
  • Updated and streamlined returns process and order entry process for increased efficiency and timeliness.
  • Renewed installations, order entry, billing inquiry explanations.
  • Job Description: Data order entry, adjustments, processed inbound trucks, processed customer manifests, and prepared inventory reports.
  • Demonstrate strong problem solving skills on a wide range of technical issues supporting peers and managers with order entry and resolution.
  • Manage order entry, RGA/RMA, quality control, logistics, and sales reports for North America.
  • Handled proposals, order entry, order fulfillment, reporting, collection, and customer service.
  • Processed daily orders through SAP management, order entry, revisions, and return quotes.
  • Selected to read/critique & help write the Duplex AS/400 Order Entry & Daily Billing Manuals.
  • Administered order entry, artwork setup, and production management for all national accounts.
  • Handled 40-60 incoming calls daily for order entry, inquiries, and resolving issues.
  • Retained customers by aiding with order entry, returns and product technology inquires.
  • Worked with ICOMS to perform work order entry and manage customer information.
  • Establish and maintain lab portal for order entry and report management.
  • Managed incoming product orders by using the SAP order entry system.
  • Order entry for multiple services including cable, phone and internet.
  • Order entry of cable, phone and internet sales.
  • Managed order entry for 250 key retail accounts.
  • Order entry at 100%.

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41. Product Knowledge

low Demand
Here's how Product Knowledge is used in Account Services Representative jobs:
  • Developed a large personal customer base demonstrating thorough product knowledge and excellent customer service.
  • Performed above customer service requirements with excellent product knowledge and high attention to detail.
  • Accompanied Account Sales Representative to various companies during open-enrollment, presentations and product knowledge.
  • Build and maintain rapport with new and repeat clients by demonstrating product knowledge, efficient delivery, and executing follow up.
  • Expanded sales by educating retail staff and managers on product procurement, organization, and extensive product knowledge.
  • Communicated product knowledge in detail and train customers on how to use their devices.
  • Work with retail store employees and managers to increase sales and product knowledge.
  • Attended STAR GSA Product knowledge seminars and ensured proper training of product knowledge.
  • Train new employees on company policies, product knowledge, and processing procedures.
  • Educated customers by providing product knowledge, technical support and clinical usage.
  • Provide extensive relationship, product knowledge, procedural and systems training.
  • Ensured customers had complete product knowledge.
  • Educated user on product knowledge.
  • Developed training program for product knowledge issues Organized client based customer rewards and customer retention programs.
  • Utilized product knowledge to identify member's needs and originate consumer lending product sales referrals.
  • Develop and Maintain Convaid Product Knowledge.

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42. ASR

low Demand
Here's how ASR is used in Account Services Representative jobs:
  • Worked my way from ASR I to ASR II in short amount of time through hard work and determination.
  • Performed as the main point of internal communication to facility personnel for customers regarding the ASR function.
  • Trained all new hires on account details and nuances to help them master functions of ASR position.
  • Trained all new hire ASR's on phone support, computer operations and company organizational orientation.
  • Spotlight as OUTSTANDING ASR for customer service, professionalism, and accuracy.
  • Managed region-based Account Service Representative (ASR) team.
  • Awarded 2008 ASR of the year for Northern California and employee of the month 3 times.
  • Team Leader and Trainer for NY/NJ ASR's.
  • Submitted Project ASRs using Excel spreadsheet for accounts with more than ten locations.
  • Served as a team lead for training incoming ASRs.

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43. Patient Accounts

low Demand
Here's how Patient Accounts is used in Account Services Representative jobs:
  • Updated patient accounts information when bankruptcy occurred, informed outside collection agencies.
  • Call Center Customer Service Supervisor and Patient Accounts Service Representative.
  • Documented and updated patient accounts appropriately.
  • Complete registration for in/outpatient accounts.
  • Investigate and identify problems and find resolutions to correct patient accounts per patient concerns, or insurance company request.
  • Researched and responded to client specific problems and written inquiries regarding services, patient accounts and billing issues.
  • Work with insurance companies as well as with government agencies and patients to facilitate resolution to patient accounts.
  • Receive and enter all co-payments, deductible payments, deposits, and patient payments on patient accounts.
  • Arranged payment plans, offer financial screening when appropriate, and document actions on patient accounts.
  • Initiated collection calls, letters, and forms to patients & Document actions on patient accounts.
  • Review patient accounts for accuracy to ensure patients that they are informed about their account balances.
  • Researched and reviewed patient accounts for accurate medical billing and claim payment errors.
  • Researched patient accounts necessary for proper credit /refund to insurance companies and patient.
  • Research patient accounts for billing accuracy, insurance filing, etc.
  • Review daily status of patient accounts and underpayment accounts.
  • Manage all demographics, insurance changes on patient accounts.
  • Audit patient accounts for billing errors or inconsistencies.
  • Managed patient accounts and admissions.
  • Researched patient accounts and company records to resolve unpaid balances, make any necessaryadjustments to patient accounts, issue refund checks.
  • Audited patient accounts for adjustments, payments, appeals benefits verification as well as phone collections.

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44. Customer Loyalty

low Demand
Here's how Customer Loyalty is used in Account Services Representative jobs:
  • Cultivated and maintained productive business relationships with clients and improved customer loyalty by providing rapid and accurate service.
  • Applied customer satisfaction and service-marketing experience to enhance customer loyalty, satisfaction, and competitive advantage.
  • Interfaced with customers using communication skills to enhance customer relations ensuring customer loyalty.
  • Work closely with Service/Sales Managers and other personnel in the SSO's and RDC's for customer loyalty resolutions.
  • Complete knowledge of products and services offered in sales to increase customer loyalty and overall company revenue.
  • Delivered an outstanding customer service experience that improved customer loyalty and strengthened the Sprint Brand.
  • Developed customer loyalty and trust with hard work, dependability, and honesty.
  • Practiced FOAV (Focus on Added Value), which enhanced customer loyalty.
  • Assisted customers in understanding and solving problems while building customer loyalty.
  • Build customer loyalty by placing follow-up calls to customers after receiving.
  • Build customer loyalty by resolving customer problems on the first call.
  • Build productive relationships, resolve complex issues and win customer loyalty.

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45. ACH

low Demand
Here's how ACH is used in Account Services Representative jobs:
  • Achieved target goals and job expectations set-forth by the management by exemplifying outstanding work ethic and professional attitude within fast-paced environment.
  • Trained to conduct educational seminars for teachers and staff on incorporating the newly purchased educational materials into their classrooms.
  • Provided a receiving schedule report daily to each facility with confirmation of upcoming delivery appointment dates and times.
  • Communicated allocation plan and capacity upsides to customers specific to each product group under my responsibility.
  • Provided consistent quality and timely service while achieving individual /teams goals and target performance levels.
  • Collected detention information and analyzed data to ensure proactive approach to potential field issues.
  • Grow existing business, identifying new prospects and performing vending machine maintenance as needed
  • Developed and managed online marketing campaigns for ReachLocal Partners and National Strategic Accounts.
  • Deliver exceptional customer service by building relationships with each and every customer.
  • Coordinated with other representatives across the country to achieve customer satisfaction.
  • Provided excellent customer service and achieved personal and organizational sales goals.
  • Developed and maintain client relationships by personally contacting each client monthly.
  • Received recognition of achievement from company for organizing and streamlining process.
  • Achieved greater market awareness through the implementation of exciting advertising campaigns.
  • Established identifiable goals to help team achieve required experience and competency.
  • Solved administrative and operational problems, to achieve customer satisfaction.
  • Conducted side by side coaching for representative productivity and improvements.
  • Maintained day-to-day records to ensure monthly goals were reached/surpassed.
  • Implemented compliance regulations for each specific insurance product.
  • Provide a consultative approach to existing customers.

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46. Medicaid

low Demand
Here's how Medicaid is used in Account Services Representative jobs:
  • Advised patients on Medicaid verification in order to qualify for State Services eligibility.
  • Assisted uninsured hospital patients apply for Social Security, and Medicaid.
  • Facilitated with the filing of military Medicare and Medicaid claims
  • Performed financial and statistical audits, verified claim status, and entered medical claims for Medicaid, Commercial and Medicare accounts.
  • Have extensive experience in filing Medicare, Medicaid, secondary insurance, group insurance, Worker's Comp and private pay.
  • Monitored Centers for Medicare & Medicaid Services (CMS) for industry updates to ensure claims were meeting industry standards.
  • Worked with various Ohio governments funded programs like Healthy Start, Healthy Families, Medicaid Disability, and also SSI/SSD.
  • Follow all Centers for Medicare and Medicaid Services (CMS) corporate policies and procedures to maintain professional customer service.
  • Assist in billing of all insurance claims, including Medicaid, Medicare, Indemnity and Managed Care claims.
  • Provided documentation of Medicaid & Social Services Assistance to the public and private hospital divisions.
  • Receive and process transportation requests for members with Medicaid from the state of Arizona.
  • Increased department collections by 35% while working Medicare and Medicaid claims.
  • Transferred secondary claims to appropriate third party insurance or Medicaid payers.
  • Maintained and was responsible for working and updating Medicaid aged accounts.
  • Processed claims as primary and secondary payer to Medicare and Medicaid.
  • Work monthly TRR reports received from Centers for Medicare and Medicaid.
  • Monitored all collections from third party insurances and Medicaid payers.
  • Handle of all Adjustments Medicaid accounts and posting of payments.
  • Scan approximately 200 Charity Care, Medicaid documentation into Chartmaxx.
  • Dedicated account manager for Nephrology, Medicaid, Hematology, Infectious Disease and Allergy Physician Groups.

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47. Potential Customers

low Demand
Here's how Potential Customers is used in Account Services Representative jobs:
  • Provide customer satisfaction, retention, and growth by efficiently delivering competitive services to existing and potential customers.
  • Analyzed financial statements for potential customers in order to establish appropriate credit limits.
  • Provide superior sales/relationship deepening support to HSBC Bank USA customers and potential customers.
  • Offered to give knowledge to customers and potential customers about all our products to promote sales for the company.
  • Conducted client research for sales team, including history of advertising for current, past, and potential customers.
  • Remained abreast of products and services and made sales presentation to potential customers or existing customers for upgrade.
  • Attract potential customers by answering product and service questions; suggested * information about other products.
  • Demonstrate enthusiasm about Sprint products and services when talking to both customers and potential customers.
  • Describe and sell Cox services, sales, and promotions to customers and potential customers.
  • Processed State Farm bank loans for potential customers for refinances or auto dealership purchases.
  • Carried out inside sales duties to generate additional profits from existing and potential customers.
  • Reviewed the credit for potential customers looking to purchase home security systems.
  • Educate current and potential customers of all Sprint services and products.
  • Inform potential customers with information and answer questions about products.
  • Followed up with potential customers to ensure the sale.
  • Educate potential customers on products and services.
  • Prepared savings analysis for both new and potential customers.
  • Provided unmatched personalized wireless experiences Educated future customers on benefits of C Spire Wireless services Recruited potential customers for the company

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48. General Billing

low Demand
Here's how General Billing is used in Account Services Representative jobs:
  • Answered general billing related questions, resolved billing issues, Predetermined departmental standards for productivity and quality measures.
  • Resolved general billing related questions or forwarded to appropriate departments for escalation.
  • Answer general billing related questions, resolve billing issues, assist and direct customer to the appropriate department within the company.
  • Front line representative, taking incoming calls, greeting, answering general billing and account information questions for customers.
  • Answer general billing related questions, resolve billing issues, or direct customer to appropriate area.
  • Assist clients with general billing related questions as well as resolve billing issues and contract disputes.

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49. Powerpoint

low Demand
Here's how Powerpoint is used in Account Services Representative jobs:
  • Developed and delivered MS PowerPoint presentations for sales promotions and seminars.
  • Utilized MS Word, PowerPoint, Excel and Outlook for e-mail and scheduling, internal mainframe systems.
  • Prepared and presented sales reports to managers using Microsoft Word, Excel, and PowerPoint.
  • Drafted professional letters, proposals and reports utilizing Microsoft Word, Excel, and PowerPoint;
  • Responded to correspondence using Microsoft Word, PowerPoint, Access, and Excel.
  • Gather employer applications for signature and installation.Create employee communications on PowerPoint presentations or through Publisher for handouts.
  • KEY SKILLS Proficient in Microsoft Word, Excel, and PowerPoint.

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50. New Clients

low Demand
Here's how New Clients is used in Account Services Representative jobs:
  • Train new clients on IMS products and services and a detailed account of their report profiles.
  • Developed new clients for the bank, which lead to increase revenue for the bank.
  • Quote and sell new personal lines products to new clients and cross-sell to existing clients.
  • Recruited new clients for jobs that had opening that would match their skill set.
  • Managed project implementation for new clients and serviced additions for existing clients.
  • Conducted secret shops for many NEW clients and prospective clients.
  • Assisted the Implementation Coordinator with the set-up of new clients.
  • Targeted and contacted potential new clients by making cold calls.
  • Created proposals to be sent out to new clients.
  • Prepare new file folders for new clients as needed.
  • Direct new clients on the printing process.
  • Implement new clients, products and services.
  • Instructed new clients on available services.
  • Service existing and new clients.
  • Delivered exceptional, comprehensive service, including developing client relationships through active communication to foster current relationships and secure new clients.
  • Provided continuing support of the product including onboarding of new clients and employee education on billing and administrative matters.

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20 Most Common Skill for an Account Services Representative

Customer Service33.7%
Customer Accounts8.2%
Phone Calls6.9%
New Accounts6.1%
Billing Questions5.8%
Technical Support5.4%
Data Entry4.4%
Account Services4.1%

Typical Skill-Sets Required For An Account Services Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
26%
26%
2
2
Customer Accounts
Customer Accounts
6.3%
6.3%
3
3
Phone Calls
Phone Calls
5.3%
5.3%
4
4
New Accounts
New Accounts
4.7%
4.7%
5
5
Billing Questions
Billing Questions
4.5%
4.5%
6
6
Technical Support
Technical Support
4.2%
4.2%
7
7
Data Entry
Data Entry
3.4%
3.4%
8
8
Account Services
Account Services
3.2%
3.2%
9
9
Payment Arrangements
Payment Arrangements
2.3%
2.3%
10
10
Outbound Calls
Outbound Calls
2.2%
2.2%
11
11
Account Management
Account Management
2.1%
2.1%
12
12
Customer Retention
Customer Retention
1.8%
1.8%
13
13
Sales Goals
Sales Goals
1.7%
1.7%
14
14
Internal Departments
Internal Departments
1.6%
1.6%
15
15
High Volume
High Volume
1.6%
1.6%
16
16
Troubleshoot
Troubleshoot
1.4%
1.4%
17
17
Client Relationships
Client Relationships
1.4%
1.4%
18
18
Customer Complaints
Customer Complaints
1.1%
1.1%
19
19
Delinquent Accounts
Delinquent Accounts
1.1%
1.1%
20
20
Customer Calls
Customer Calls
1.1%
1.1%
21
21
Insurance Companies
Insurance Companies
1.1%
1.1%
22
22
Sales Reps
Sales Reps
1.1%
1.1%
23
23
Account Maintenance
Account Maintenance
1%
1%
24
24
Customer Questions
Customer Questions
1%
1%
25
25
Credit Card Transactions
Credit Card Transactions
1%
1%
26
26
Problem Resolution
Problem Resolution
1%
1%
27
27
Medicare
Medicare
0.9%
0.9%
28
28
Customer Information
Customer Information
0.9%
0.9%
29
29
Special Projects
Special Projects
0.9%
0.9%
30
30
Billing Problems
Billing Problems
0.8%
0.8%
31
31
External Customers
External Customers
0.8%
0.8%
32
32
Customer Care
Customer Care
0.8%
0.8%
33
33
Account Activation
Account Activation
0.8%
0.8%
34
34
Customer Relationships
Customer Relationships
0.8%
0.8%
35
35
Customer Base
Customer Base
0.7%
0.7%
36
36
Outstanding Balances
Outstanding Balances
0.7%
0.7%
37
37
ADT
ADT
0.7%
0.7%
38
38
Account Issues
Account Issues
0.7%
0.7%
39
39
ATM
ATM
0.7%
0.7%
40
40
Order Entry
Order Entry
0.7%
0.7%
41
41
Product Knowledge
Product Knowledge
0.6%
0.6%
42
42
ASR
ASR
0.6%
0.6%
43
43
Patient Accounts
Patient Accounts
0.6%
0.6%
44
44
Customer Loyalty
Customer Loyalty
0.6%
0.6%
45
45
ACH
ACH
0.6%
0.6%
46
46
Medicaid
Medicaid
0.6%
0.6%
47
47
Potential Customers
Potential Customers
0.6%
0.6%
48
48
General Billing
General Billing
0.6%
0.6%
49
49
Powerpoint
Powerpoint
0.6%
0.6%
50
50
New Clients
New Clients
0.6%
0.6%

105,943 Account Services Representative Jobs

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