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Become An Account Services Specialist

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Working As An Account Services Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $56,000

    Average Salary

What Does An Account Services Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become An Account Services Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Account Services Specialist Career Paths

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Average Length of Employment
Account Specialist 2.7 years
Service Specialist 2.7 years
Top Careers Before Account Services Specialist
Cashier 7.9%
Internship 4.0%
Teller 3.6%
Specialist 2.7%
Accountant 2.5%
Top Careers After Account Services Specialist
Cashier 7.0%
Specialist 5.2%
Supervisor 2.8%

Do you work as an Account Services Specialist?

Highest Account Services Specialist Salaries

Job Title Company Location Start Date Salary
Account Service Specialist Yusen Logistics Americas Inc. Elk Grove Village, IL Mar 02, 2015 $43,805
Export Account Service Specialist Yusen Logistics Americas Inc. Elk Grove Village, IL Mar 02, 2015 $43,805
International Account Service Specialist Yusen Logistics (Americas), Inc. Torrance, CA Dec 06, 2012 $40,643
International Account Service Specialist Yusen Logistics (Americas), Inc. Elk Grove Village, IL Sep 14, 2013 $33,800
International Account Service Specialist Yusen Logistics (Americas), Inc. Wood Dale, IL Mar 01, 2013 $32,115

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Top Skills for An Account Services Specialist

  1. Customer Service
  2. Financial Institutions
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Guarantee quality customer service for every client while maintaining compliance with existing Bank of America and governmental banking regulations.
  • Transferred and distributed retirement funds to and from other financial institutions.
  • Provided technical support using maintenance procedures based on company products.
  • Maintained directed communication between Commercial Sales Managers and Sales Supervisors pertaining to all facets of customer accounts.
  • Answered incoming telephone calls from Representatives and District Managers and accurately process orders and provided basic account information as requested.

Account Services Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,067 Account Services Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Account Services Specialist Resume

View Resume Examples

Account Services Specialist Demographics

Gender

Female

60.0%

Male

29.4%

Unknown

10.6%
Ethnicity

White

60.4%

Hispanic or Latino

17.2%

Black or African American

12.4%

Asian

6.8%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

71.6%

French

6.0%

Russian

6.0%

Japanese

3.0%

Korean

3.0%

Portuguese

1.5%

Chinese

1.5%

Ukrainian

1.5%

German

1.5%

Vietnamese

1.5%

Polish

1.5%

Croatian

1.5%
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Account Services Specialist Education

Schools

University of Phoenix

28.7%

Columbus State University

7.2%

Liberty University

6.3%

Ashford University

5.5%

Troy University

4.2%

Columbus Technical College

3.8%

Southern New Hampshire University

3.8%

Strayer University

3.8%

University of North Texas

3.4%

University of Central Florida

3.4%

Tidewater Community College

3.4%

Chattahoochee Valley Community College

3.0%

Valencia College

3.0%

McLennan Community College

3.0%

California State University - Sacramento

3.0%

Midlands Technical College

3.0%

Norfolk State University

3.0%

Kaplan University

3.0%

Thomas Nelson Community College

3.0%

Capella University

3.0%
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Majors

Business

36.8%

Accounting

10.2%

Health Care Administration

4.9%

Criminal Justice

4.5%

Finance

4.4%

Communication

4.1%

Marketing

3.9%

Human Resources Management

3.5%

Management

3.4%

Psychology

3.4%

General Studies

2.9%

Nursing

2.8%

Sociology

2.4%

Political Science

2.2%

Education

2.1%

Medical Assisting Services

2.1%

Liberal Arts

1.9%

English

1.8%

Computer Science

1.7%

History

1.4%
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Degrees

Bachelors

43.0%

Other

24.4%

Associate

13.6%

Masters

12.5%

Certificate

3.9%

Diploma

1.4%

License

0.7%

Doctorate

0.5%
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